{"id":646102,"date":"2026-10-06T19:00:36","date_gmt":"2026-10-07T02:00:36","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=646102"},"modified":"2026-10-06T19:00:36","modified_gmt":"2026-10-07T02:00:36","slug":"genesys-cloud-registered-on-the-ismap-cloud-service-list","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-cloud-registered-on-the-ismap-cloud-service-list","title":{"rendered":"Genesys Cloud\u3001\u653f\u5e9c\u8a8d\u5b9a\u306e\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u3068\u3057\u3066 ISMAP\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u30ea\u30b9\u30c8\u306b\u767b\u9332"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text css=&#8221;&#8221; el_class=&#8221;pre_h1&#8243;]2026 \u5e74 10 \u6708 7 \u65e5\uff08\u6c34\uff09\u65e5\u672c\u767a\u8868[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>\u00a0Genesys Cloud \u3001\u653f\u5e9c\u8a8d\u5b9a\u306e\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u3068\u3057\u3066 ISMAP \u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u30ea\u30b9\u30c8\u306b\u767b\u9332<\/h1>\n<ul>\n<li>\n<h5>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af AI \u6642\u4ee3\u306b\u6c42\u3081\u3089\u308c\u308b\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u30ac\u30d0\u30ca\u30f3\u30b9\u3092\u5f37\u5316\u3057\u3001\u65e5\u672c\u306b\u304a\u3051\u308b\u5b89\u5168\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5909\u9769\u3092\u652f\u63f4<\/h5>\n<\/li>\n<li>\n<h5>\u00a0Genesys Cloud AI \u3001\u97f3\u58f0\/\u30c7\u30b8\u30bf\u30eb\u30fb\u30b5\u30fc\u30d3\u30b9\u3001 Workforce Engagement Management \u3092\u542b\u3080\u4e3b\u8981\u30b5\u30fc\u30d3\u30b9\u3092\u5bfe\u8c61\u306b\u3001\u6771\u4eac\u30fb\u5927\u962a\u306e\u56fd\u5185 2 \u30ea\u30fc\u30b8\u30e7\u30f3\u3068\u3082\u767b\u9332\u7bc4\u56f2\u306b<\/h5>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\u6771\u4eac \u2014\u00a0 2026 \u5e74 10 \u6708 7 \u65e5\u2014 \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08 CX \uff09\u5411\u3051\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b<a href=\"https:\/\/www.genesys.com\/ja-jp\">\u30b8\u30a7\u30cd\u30b7\u30b9<\/a>\u00ae\u306f\u3001 Genesys Cloud\u2122 \u304c 2026 \u5e74 8 \u6708 31 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\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u30ea\u30b9\u30c8\u306b\u63b2\u8f09\u3055\u308c\u307e\u3059\u3002\u653f\u5e9c\u6a5f\u95a2\u7b49\u306f\u3001\u540c\u30ea\u30b9\u30c8\u306b\u63b2\u8f09\u3055\u308c\u305f\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u304b\u3089\u8abf\u9054\u3059\u308b\u3053\u3068\u3092\u539f\u5247\u3068\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u65e5\u672c\u306b\u304a\u3051\u308b\u5b89\u5168\u306a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308b CX \u5909\u9769\u3092\u52a0\u901f<\/strong><br \/>\nGenesys Cloud \u306f\u3001\u4f01\u696d\u5168\u4f53\u306e\u4eba\u3001\u30b7\u30b9\u30c6\u30e0\u3001\u30c7\u30fc\u30bf\u3001 AI 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\/>\n\u300c\u65e5\u672c\u306e\u304a\u5ba2\u69d8\u306b\u3068\u3063\u3066\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u4fe1\u983c\u6027\u306f\u30af\u30e9\u30a6\u30c9\u3092\u6d3b\u7528\u3057\u305f CX \u5909\u9769\u3092\u9032\u3081\u308b\u3046\u3048\u3067\u4e0d\u53ef\u6b20\u306a\u8981\u7d20\u3067\u3059\u3002\u4eca\u56de\u306e Genesys Cloud \u306e ISMAP 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