{"id":640173,"date":"2026-09-08T19:32:32","date_gmt":"2026-09-09T02:32:32","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=640173"},"modified":"2026-09-08T19:32:32","modified_gmt":"2026-09-09T02:32:32","slug":"genesys-announces-strong-second-quarter-fiscal-year-2027-momentum-and-accelerates-agentic-orchestration-at-enterprise-scale","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-announces-strong-second-quarter-fiscal-year-2027-momentum-and-accelerates-agentic-orchestration-at-enterprise-scale","title":{"rendered":"Genesys\u30012027\u5e74\u5ea6\u7b2c2\u56db\u534a\u671f\u3082\u597d\u8abf\u306a\u6210\u9577\u3092\u7d99\u7d9a\u3057\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u898f\u6a21\u3067\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u52a0\u901f"},"content":{"rendered":"

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\u00a0Genesys \u3001 2027 \u5e74\u5ea6\u7b2c 2 \u56db\u534a\u671f\u3082\u597d\u8abf\u306a\u6210\u9577\u3092\u7d99\u7d9a\u3057\u3001
\n\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u898f\u6a21\u3067\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u52a0\u901f<\/h1>\n

\uff5e Genesys Cloud \u306e\u6a5f\u80fd\u3068\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3092\u62e1\u5145\u3057\u3001\u4f01\u696d\u306b\u3088\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3067\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af AI \u6d3b\u7528\u3092\u652f\u63f4 \uff5e<\/h5>\n

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\u30e9\u30b9\u30d9\u30ac\u30b9 \u2014\u00a0 2026 \u5e74 9 \u6708 2 \u65e5 \u2014<\/strong> \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08 CX \uff09\u306b\u304a\u3051\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b\u30b8\u30a7\u30cd\u30b7\u30b9<\/a>\u00ae\u306f\u672c\u65e5\u3001\u597d\u8abf\u306a\u4e8b\u696d\u6210\u9577\u3092\u80cc\u666f\u306b\u3001\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3067\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af AI \u306e\u6d3b\u7528\u3092\u62e1\u5927\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3059\u308b Genesys Cloud\u2122 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u65b0\u305f\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u767a\u8868\u3057\u3001\u300c Xperience 2026 \u300d\u3092\u958b\u5e55\u3057\u307e\u3057\u305f\u3002<\/p>\n

2027 \u5e74\u5ea6\u7b2c 2 \u56db\u534a\u671f\uff08 2026 \u5e74 5 \u6708 1 \u65e5\uff5e 7 \u6708 31 \u65e5\uff09\u306b\u306f\u3001 Genesys Cloud \u306e\u5e74\u9593\u7d4c\u5e38\u53ce\u76ca\uff08 ARR \uff09\u00b9\u304c\u7d04 29 \u5104\u7c73\u30c9\u30eb\u306b\u9054\u3057\u3001\u524d\u5e74\u540c\u671f\u6bd4\u3067 30 %\u4ee5\u4e0a\u5897\u52a0\u3057\u307e\u3057\u305f\u3002\u9867\u5ba2\u4f01\u696d\u306b\u3088\u308b AI \u6d3b\u7528\u304c\u62e1\u5927\u3059\u308b\u4e2d\u3001 Genesys Cloud \u306e AI \u95a2\u9023 ARR \u306f 4 \u5104\u7c73\u30c9\u30eb\u3092\u8d85\u3048\u3001\u305d\u306e\u524d\u5e74\u540c\u671f\u6bd4\u6210\u9577\u7387\u306f Genesys Cloud \u5168\u4f53\u306e ARR \u6210\u9577\u7387\u306e 2 \u500d\u4ee5\u4e0a\u3068\u306a\u308a\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u58f2\u4e0a\u7d99\u7d9a\u7387\uff08 NRR \uff09\u00b2\u306f 12 \u56db\u534a\u671f\u4ee5\u4e0a\u9023\u7d9a\u3067 120 %\u3092\u4e0a\u56de\u3063\u3066\u304a\u308a\u3001\u9867\u5ba2\u306b\u3088\u308b\u7d99\u7d9a\u7684\u306a\u5c0e\u5165\u3068\u5229\u7528\u62e1\u5927\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u3053\u3046\u3057\u305f\u597d\u8abf\u306a\u52e2\u3044\u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u8ca1\u52d9\u5b9f\u7e3e\u5168\u4f53\u306b\u3082\u8868\u308c\u3066\u304a\u308a\u3001 2027 \u5e74\u5ea6\u4e0a\u534a\u671f\u306e\u7dcf\u58f2\u4e0a\u9ad8\u306f\u524d\u5e74\u540c\u671f\u6bd4\u3067 20 %\u4ee5\u4e0a\u5897\u52a0\u3057\u307e\u3057\u305f\u3002\u00b3 \u540c\u671f\u9593\u306b\u304a\u3044\u3066\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u9ad8\u3044\u53ce\u76ca\u6027\u3092\u7dad\u6301\u3057\u3001 GAAP \u30d9\u30fc\u30b9\u304a\u3088\u3073\u975e GAAP \u30d9\u30fc\u30b9\u306e\u55b6\u696d\u5229\u76ca\u7387\u306f\u3044\u305a\u308c\u3082 30 %\u3092\u8d85\u3048\u307e\u3057\u305f\u3002\u307e\u305f\u3001 6 \u30ab\u6708\u9593\u3067 5 \u5104\u7c73\u30c9\u30eb\u3092\u8d85\u3048\u308b\u30d5\u30ea\u30fc\u30ad\u30e3\u30c3\u30b7\u30e5\u30d5\u30ed\u30fc\u2074\u3092\u5275\u51fa\u3057\u3001\u7d99\u7d9a\u7684\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3078\u306e\u6295\u8cc7\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u4f1a\u9577\u517c CEO \u3067\u3042\u308b\u30c8\u30cb\u30fc\u30fb\u30d9\u30a4\u30c4\uff08 Tony Bates \uff09\u306f\u3001\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u300c\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af AI \u306f\u3001\u4f01\u696d\u306e\u9867\u5ba2\u3092\u4e2d\u5fc3\u3068\u3057\u305f\u696d\u52d9\u306e\u3042\u308a\u65b9\u3092\u5909\u3048\u3064\u3064\u3042\u308a\u307e\u3059\u3002\u9867\u5ba2\u306e\u610f\u56f3\u3092\u8d77\u70b9\u306b\u3001\u4eba\u3001 AI \u3001\u30b7\u30b9\u30c6\u30e0\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a\u3068\u6210\u9577\u306b\u3064\u306a\u304c\u308b\u3001\u3088\u308a\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u5275\u51fa\u3067\u304d\u307e\u3059\u3002\u5f53\u793e\u306e\u597d\u8abf\u306a\u6210\u9577\u306f\u3001 AI \u306e\u8a66\u9a13\u7684\u306a\u6d3b\u7528\u304b\u3089\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u898f\u6a21\u3067\u306e\u672c\u683c\u5c0e\u5165\u3078\u3068\u5e02\u5834\u304c\u79fb\u884c\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002 Genesys Cloud \u306f\u3001\u305d\u306e\u79fb\u884c\u306b\u5fc5\u8981\u3068\u306a\u308b\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3001\u30ac\u30d0\u30ca\u30f3\u30b9\u3001\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3001\u4f01\u696d\u304c\u78ba\u4fe1\u3092\u6301\u3063\u3066\u6b21\u306e\u30b9\u30c6\u30c3\u30d7\u3078\u9032\u3081\u308b\u3088\u3046\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002\u300d<\/p>\n

 <\/p>\n

\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u5168\u4f53\u3067\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u62e1\u5927<\/strong><\/p>\n

\u4f01\u696d\u304c AI \u3078\u306e\u6295\u8cc7\u3092\u5177\u4f53\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u4fa1\u5024\u3078\u3068\u3064\u306a\u3052\u308b\u4e2d\u3001 Genesys Cloud \u306e\u5c0e\u5165\u306f\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u5e02\u5834\u3067\u5f15\u304d\u7d9a\u304d\u62e1\u5927\u3057\u3066\u3044\u307e\u3059\u3002\u73fe\u5728\u3001\u4e16\u754c\u3067 7,500 \u793e\u3092\u8d85\u3048\u308b\u4f01\u696d\u30fb\u7d44\u7e54\u304c Genesys Cloud \u3092\u5229\u7528\u3057\u3066\u304a\u308a\u3001\u305d\u306e\u3046\u3061 600 \u793e\u4ee5\u4e0a\u3067 Genesys Cloud \u306e\u5e74\u9593\u7d4c\u5e38\u53ce\u76ca\uff08 ARR \uff09\u304c\u305d\u308c\u305e\u308c 100 \u4e07\u7c73\u30c9\u30eb\u3092\u8d85\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u3053\u3046\u3057\u305f\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u9867\u5ba2\u57fa\u76e4\u306e\u4e2d\u3067\u3001 AAA Auto Club Enterprises \u3001 HSBC \u3001 Independence Blue Cross\uff08IBX\uff09 \u3001 IDEXX Laboratories Inc. \u3001 Nestl\u00e9 \u3001 Riachuelo \u3001 Roche \u3001 Schneider Electric \u3001 Vanguard \u3001 Vodafone <\/strong>\u306a\u3069\u306e\u5148\u9032\u4f01\u696d\u304c Genesys Cloud \u3092\u6d3b\u7528\u3057\u3001 AI \u3092\u6d3b\u7528\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u306e\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5909\u9769\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a\u3068\u696d\u52d9\u52b9\u7387\u306e\u6539\u5584\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u307e\u3059\u3002<\/p>\n

\u4f01\u696d\u304c\u3088\u308a\u8907\u96d1\u5316\u3059\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u652f\u3048\u308b\u57fa\u76e4\u3068\u3057\u3066 Genesys Cloud \u3092\u6d3b\u7528\u3059\u308b\u4e2d\u3001\u305d\u306e\u898f\u6a21\u3068\u5229\u7528\u7bc4\u56f2\u306f\u62e1\u5927\u3092\u7d9a\u3051\u3066\u3044\u307e\u3059\u3002\u73fe\u5728\u3001 Genesys Cloud \u306f\u3001\u97f3\u58f0\u3001\u30c7\u30b8\u30bf\u30eb\u3001 AI \u3092\u6d3b\u7528\u3057\u305f\u5e74\u9593 330 \u5104\u4ef6\u3092\u8d85\u3048\u308b\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u3068\u3001 65 \u5104\u4ef6\u3092\u8d85\u3048\u308b\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u30a4\u30d9\u30f3\u30c8\u3092\u652f\u3048\u308b\u3068\u3068\u3082\u306b\u3001\u5e74\u9593 1 \u5146\u4ef6\u3092\u8d85\u3048\u308b API \u547c\u3073\u51fa\u3057\u3092\u51e6\u7406\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u30b9\u30d4\u30fc\u30c9\u3092\u3055\u3089\u306b\u52a0\u901f\u3057\u3066\u304a\u308a\u3001\u904e\u53bb 12 \u30ab\u6708\u9593\u3067 Genesys Cloud \u306b 600 \u4ee5\u4e0a\u306e\u65b0\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u9032\u5316<\/strong><\/p>\n

Genesys \u306f\u3001 CX \u306e\u305f\u3081\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u3057\u3066 Genesys Cloud \u3092\u3055\u3089\u306b\u9032\u5316\u3055\u305b\u308b\u3001\u4e00\u9023\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u4f01\u696d\u306f\u3001\u9867\u5ba2\u3092\u4e2d\u5fc3\u306b AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3001\u4eba\u3001\u30b7\u30b9\u30c6\u30e0\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u9023\u643a\u30fb\u7d71\u5408\u3057\u3066\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u4eca\u56de\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u306f\u3001 Genesys Cloud Navigator \u3001 Genesys Cloud Orchestrator \u3001 Contextual Intelligence \u3001 AI Control Plane \u306a\u3069\u306e\u65b0\u6a5f\u80fd\u306b\u52a0\u3048\u3001 Agentic Virtual Agent \u306e\u6a5f\u80fd\u62e1\u5f35\u3084\u3001 AI \u304a\u3088\u3073\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u306e\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u5f37\u5316\u304c\u542b\u307e\u308c\u307e\u3059\u3002\u3053\u308c\u3089\u3092\u901a\u3058\u3066\u3001\u307e\u3059\u307e\u3059\u8907\u96d1\u5316\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3044\u3066\u3001\u9867\u5ba2\u306e\u610f\u56f3\u3092\u5177\u4f53\u7684\u306a\u6210\u679c\u3078\u3068\u3064\u306a\u3052\u308b\u4f01\u696d\u306e\u53d6\u308a\u7d44\u307f\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n

\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3<\/strong><\/a>\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u306b\u308f\u305f\u308b\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3001\u9023\u643a\u3001\u30ac\u30d0\u30ca\u30f3\u30b9\u3002<\/strong> Genesys Cloud Navigator \u3001 Genesys Cloud Orchestrator \u3001 Contextual Intelligence \u3001 AI Control Plane\u2075 \u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u305f\u3081\u306e\u7d71\u5408\u57fa\u76e4\u3092\u69cb\u7bc9\u3057\u3001\u4f01\u696d\u304c\u9867\u5ba2\u306e\u610f\u56f3\u3092\u7406\u89e3\u3057\u3001\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u7dad\u6301\u3057\u306a\u304c\u3089\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u9023\u643a\u3055\u305b\u3001\u81ea\u5f8b\u6027\u304c\u9ad8\u307e\u308b\u9867\u5ba2\u4f53\u9a13\u3092\u9069\u5207\u306b\u7ba1\u7406\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u9867\u5ba2\u306f\u3001\u540c\u3058\u8aac\u660e\u3092\u7e70\u308a\u8fd4\u3057\u305f\u308a\u3001\u5206\u65ad\u3055\u308c\u305f\u5f15\u304d\u7d99\u304e\u3092\u7d4c\u9a13\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u3088\u308a\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u3064\u306a\u304c\u3063\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u4f53\u9a13\u3067\u304d\u307e\u3059\u3002<\/p>\n

\u00a0Agentic Virtual Agent <\/strong><\/a>\uff1a\u4f01\u696d\u5168\u4f53\u3067\u9ad8\u5ea6\u306a\u63a8\u8ad6\u3068\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3002<\/strong> \u9867\u5ba2\u4f01\u696d\u3067\u306e\u5c0e\u5165\u304c\u62e1\u5927\u3059\u308b\u4e2d\u3001 Genesys Cloud Agentic Virtual Agent \u306f\u3001 Scaled Cognition \u306e\u6700\u65b0\u306e\u5927\u898f\u6a21\u30a2\u30af\u30b7\u30e7\u30f3\u30e2\u30c7\u30eb\u300c APT-2 \u300d\u306b\u3088\u308b AI \u306e\u4fe1\u983c\u6027\u5411\u4e0a\u3001\u3088\u308a\u81ea\u7136\u306a\u97f3\u58f0\u30fb\u4f1a\u8a71\u6a5f\u80fd\u3001\u3055\u3089\u306b\u69cb\u7bc9\u3001\u30c6\u30b9\u30c8\u3001\u6700\u9069\u5316\u3092\u5bb9\u6613\u306b\u3059\u308b\u65b0\u305f\u306a\u30c4\u30fc\u30eb\u306b\u3088\u3063\u3066\u6a5f\u80fd\u3092\u62e1\u5f35\u3057\u3066\u3044\u307e\u3059\u3002 MCP \u304a\u3088\u3073 A2A \u3068\u306e\u76f8\u4e92\u904b\u7528\u6027\u306e\u3055\u3089\u306a\u308b\u5f37\u5316\u306b\u52a0\u3048\u3001 500 \u3092\u8d85\u3048\u308b\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u5411\u3051\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3088\u308b Pinkfish \u306e\u8cb7\u53ce\u3092\u901a\u3058\u3066\u5229\u7528\u53ef\u80fd\u3068\u306a\u308b 25,000 \u4ee5\u4e0a\u306e MCP \u5bfe\u5fdc\u30c4\u30fc\u30eb\u306b\u3088\u308a\u3001\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u3092\u3001\u3088\u308a\u8907\u96d1\u306a\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u5b8c\u9042\u306b\u5fc5\u8981\u306a\u30b7\u30b9\u30c6\u30e0\u3084 AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u9023\u643a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u9867\u5ba2\u306f\u3001\u5fc5\u8981\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u884c\u3057\u3001\u3088\u308a\u8907\u96d1\u306a\u30cb\u30fc\u30ba\u306b\u3082\u89e3\u6c7a\u307e\u3067\u5bfe\u5fdc\u3067\u304d\u308b\u3001\u3088\u308a\u81ea\u7136\u306a\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u2076<\/p>\n

\u30aa\u30fc\u30d7\u30f3\u30fb\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0<\/strong><\/a>\uff1a\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba AI \u306b\u304a\u3051\u308b\u9078\u629e\u80a2\u3068\u76f8\u4e92\u904b\u7528\u6027\u3092\u62e1\u5927\u3002<\/strong>\u00a0 Adobe \u3001 AWS \u3001 Deepgram \u3001 ElevenLabs \u3001 Salesforce \u3001 ServiceNow \u3001 Sierra \u2077\u3068\u306e\u65b0\u898f\u304a\u3088\u3073\u7d99\u7d9a\u7684\u306a\u9023\u643a\u306b\u3088\u308a\u3001 AI \u3001\u97f3\u58f0\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u304a\u3051\u308b\u9867\u5ba2\u4f01\u696d\u306e\u9078\u629e\u80a2\u3092\u62e1\u5927\u3057\u307e\u3059\u3002\u3053\u306e\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u9867\u5ba2\u5bfe\u5fdc\u306b\u5229\u7528\u3057\u3066\u3044\u308b\u65e2\u5b58\u306e\u30b7\u30b9\u30c6\u30e0\u5168\u4f53\u3067AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u5b89\u5168\u306b\u9023\u643a\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u3001\u9867\u5ba2\u306e\u8ab2\u984c\u89e3\u6c7a\u307e\u3067\u4e00\u8cab\u3057\u3066\u3064\u306a\u304c\u308b\u3001\u3088\u308a\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u672a\u6765\u306b\u304a\u3044\u3066\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u679c\u305f\u3059\u5f79\u5272\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u306f\u3001\u65b0\u3057\u3044\u30db\u30ef\u30a4\u30c8\u30da\u30fc\u30d1\u30fc\u300c Winning in the Agentic Era: Orchestration as the Next Competitive Advantage in CX \u300d<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n

 <\/p>\n

\u5c06\u6765\u4e88\u60f3\u306b\u95a2\u3059\u308b\u8a18\u8ff0<\/strong><\/p>\n

\u672c\u30d7\u30ec\u30b9\u30ea\u30ea\u30fc\u30b9\u306b\u8a18\u8f09\u3055\u308c\u3066\u3044\u308b\u5185\u5bb9\u306e\u3046\u3061\u3001\u904e\u53bb\u307e\u305f\u306f\u73fe\u5728\u306e\u4e8b\u5b9f\u3067\u306f\u306a\u3044\u8a18\u8ff0\u306f\u3001\u30ea\u30b9\u30af\u304a\u3088\u3073\u4e0d\u78ba\u5b9f\u6027\u3092\u4f34\u3046\u5c06\u6765\u4e88\u60f3\u306b\u95a2\u3059\u308b\u8a18\u8ff0\u3067\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u6cd5\u4ee4\u306b\u3088\u308a\u7fa9\u52d9\u4ed8\u3051\u3089\u308c\u3066\u3044\u308b\u5834\u5408\u3092\u9664\u304d\u3001\u672c\u30d7\u30ec\u30b9\u30ea\u30ea\u30fc\u30b9\u306e\u65e5\u4ed8\u4ee5\u964d\u306b\u751f\u3058\u305f\u72b6\u6cc1\u307e\u305f\u306f\u4e8b\u8c61\u3092\u53cd\u6620\u3059\u308b\u305f\u3081\u306b\u3001\u5c06\u6765\u4e88\u60f3\u306b\u95a2\u3059\u308b\u8a18\u8ff0\u3092\u66f4\u65b0\u307e\u305f\u306f\u4fee\u6b63\u3059\u308b\u7fa9\u52d9\u3092\u8ca0\u3044\u307e\u305b\u3093\u3002<\/p>\n

 <\/p>\n

\u00b9\u00a0 Genesys Cloud \u306e\u5e74\u9593\u7d4c\u5e38\u53ce\u76ca\uff08 ARR \uff09\u306f\u3001\u5951\u7d04\u3067\u78ba\u5b9a\u3057\u3066\u3044\u308b\u91d1\u984d\u3068\u5f93\u91cf\u8ab2\u91d1\u306b\u3088\u308b\u53ce\u76ca\u306e\u4e21\u65b9\u3092\u542b\u3080 Genesys Cloud \u306e\u56db\u534a\u671f\u58f2\u4e0a\u9ad8\uff08\u4f1a\u8a08\u5e74\u5ea6\u30d9\u30fc\u30b9\uff09\u3092 4 \u500d\u3057\u305f\u3082\u306e\u3068\u5b9a\u7fa9\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u00b2 \u904e\u53bb 12 \u4f1a\u8a08\u56db\u534a\u671f\u306b\u57fa\u3065\u304d\u307e\u3059\u3002 Genesys Cloud NRR \u306f\u3001 Genesys Cloud \u306e\u58f2\u4e0a\u7d99\u7d9a\u7387\uff08 Net Revenue Retention \uff09\u3092\u6307\u3057\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u3067\u306f\u3001\u524d\u5e74\u540c\u671f\u306e\u4f1a\u8a08\u56db\u534a\u671f\u306b\u58f2\u4e0a\u3092\u8a08\u4e0a\u3057\u305f\u9867\u5ba2\u3092 Genesys Cloud NRR \u306e\u7b97\u51fa\u5bfe\u8c61\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u9867\u5ba2\u7fa4\u306b\u3064\u3044\u3066\u3001\u76f4\u8fd1 12 \u30ab\u6708\u9593\u306b\u7dad\u6301\u3055\u308c\u305f Genesys Cloud \u306e\u58f2\u4e0a\u9ad8\u3068\u3001\u524d\u5e74\u540c\u671f\u306b\u5bfe\u5fdc\u3059\u308b 12 \u30ab\u6708\u9593\u306e Genesys Cloud \u306e\u58f2\u4e0a\u9ad8\u3092\u6bd4\u8f03\u3059\u308b\u3053\u3068\u3067\u3001 Genesys Cloud NRR \u3092\u7b97\u51fa\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u00b3 \u975e GAAP \u30d9\u30fc\u30b9\u306e\u55b6\u696d\u5229\u76ca\u7387\u306f\u3001\u975e GAAP \u30d9\u30fc\u30b9\u306e\u55b6\u696d\u5229\u76ca\u3092\u7dcf\u58f2\u4e0a\u9ad8\u3067\u9664\u3057\u3066\u7b97\u51fa\u3057\u3066\u3044\u307e\u3059\u3002\u975e GAAP \u30d9\u30fc\u30b9\u306e\u55b6\u696d\u5229\u76ca\u304b\u3089\u306f\u3001\u8cb7\u53ce\u306b\u4f34\u3046\u7121\u5f62\u8cc7\u7523\u306e\u511f\u5374\u8cbb\u3001\u682a\u5f0f\u5831\u916c\u3001\u682a\u5f0f\u53d6\u5f15\u306b\u4f34\u3046\u96c7\u7528\u4e3b\u8ca0\u62c5\u306e\u7d66\u4e0e\u95a2\u9023\u7a0e\u3001\u8cb7\u53ce\u95a2\u9023\u8cbb\u7528\u3001 IT \u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u8cbb\u7528\u3001\u304a\u3088\u3073\u682a\u5f0f\u516c\u958b\u306b\u5411\u3051\u305f\u6e96\u5099\u8cbb\u7528\u3092\u9664\u5916\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u2074 \u30d5\u30ea\u30fc\u30ad\u30e3\u30c3\u30b7\u30e5\u30d5\u30ed\u30fc\u306f\u3001\u55b6\u696d\u6d3b\u52d5\u306b\u3088\u308b\u30ad\u30e3\u30c3\u30b7\u30e5\u30d5\u30ed\u30fc\u304b\u3089\u3001\u8a2d\u5099\u6295\u8cc7\u304a\u3088\u3073\u8cc7\u7523\u8a08\u4e0a\u3055\u308c\u305f\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u958b\u767a\u8cbb\u3092\u5dee\u3057\u5f15\u3044\u305f\u3082\u306e\u3067\u3059\u3002<\/p>\n

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