{"id":640168,"date":"2026-09-08T19:40:44","date_gmt":"2026-09-09T02:40:44","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=640168"},"modified":"2026-09-08T19:40:44","modified_gmt":"2026-09-09T02:40:44","slug":"genesys-expands-ecosystem-for-trusted-enterprise-agentic-experience-orchestration","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-expands-ecosystem-for-trusted-enterprise-agentic-experience-orchestration","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u5411\u3051\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u30fb \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u5411\u3051\u305f\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3092\u62e1\u5927"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text css=&#8221;&#8221; el_class=&#8221;pre_h1&#8243;]2026 \u5e74 9 \u6708 9 \u65e5\uff08\u6c34\uff09\u65e5\u672c\u767a\u8868[\/vc_column_text][vc_column_text 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Cloud\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u62e1\u5f35<\/h5>\n<\/li>\n<li>\n<h5>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306b\u3088\u308a\u3001\u4f01\u696d\u306fAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3001\u30d3\u30b8\u30cd\u30b9\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u5b89\u5168\u306b\u63a5\u7d9a\u3057\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u696d\u52d9\u52b9\u7387\u306e\u5411\u4e0a\u3092\u5b9f\u73fe<\/h5>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\u30e9\u30b9\u30d9\u30ac\u30b9 \u2014 2026 \u5e74 9 \u6708 2 \u65e5\u2014 AI \u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b<a href=\"https:\/\/www.genesys.com\/ja-jp\">\u30b8\u30a7\u30cd\u30b7\u30b9<\/a>\u00ae\u306f\u672c\u65e5\u3001 Adobe \u3001 Amazon Web Services\uff08AWS\uff09 \u3001 Deepgram \u3001 ElevenLabs \u3001 Meta \u3001 Salesforce \u3001 ServiceNow \u3001\u304a\u3088\u3073 Sierra 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href=\"https:\/\/www.genesys.com\/blog\/post\/why-agentic-cx-needs-an-orchestrated-ecosystem-not-a-single-ai-provider\">\u62e1\u5f35\u3055\u308c\u305f\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0<\/a>\u3092\u901a\u3058\u3066\u3001\u4f01\u696d\u306f\u4ee5\u4e0b\u3092\u542b\u3080\u4e3b\u8981\u5206\u91ce\u306b\u304a\u3044\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u727d\u5f15\u3059\u308b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u63a5\u7d9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9<\/strong>:\u00a0 Adobe \u3068\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u9023\u643a\u3057\u3001\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30a4\u30d9\u30f3\u30c8\u3092 Genesys Cloud \u306b\u53d6\u308a\u8fbc\u3080\u3053\u3068\u3067\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u53ef\u80fd\u306a\u9867\u5ba2\u30b7\u30b0\u30ca\u30eb\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u4f01\u696d\u306f\u3001 Adobe CX Enterprise \u306b\u304a\u3051\u308b Adobe \u306e\u30c7\u30b8\u30bf\u30eb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30a4\u30d9\u30f3\u30c8\u3068\u3001 Genesys Cloud \u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u30fb\u30a4\u30d9\u30f3\u30c8\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u53cc\u65b9\u5411\u30c7\u30fc\u30bf\u7d71\u5408\u3092\u53ef\u80fd\u306b\u3057\u3001\u4e21\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u6a2a\u65ad\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u5f37\u5316\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n<ul>\n<li><strong>\u30de\u30eb\u30c1\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3<\/strong>:\u00a0 Salesforce Agentforce \u3084 ServiceNow \u3068\u306e Agent2Agent \uff08 A2A \uff09\u306e\u76f8\u4e92\u904b\u7528\u6027\u306b\u3088\u308a\u3001 AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u9593\u3067\u5b89\u5168\u306b\u901a\u4fe1\u3001\u8abf\u6574\u3001\u304a\u3088\u3073\u4f5c\u696d\u3092\u81ea\u52d5\u5316\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u4f01\u696d\u306f\u3001\u3059\u3079\u3066\u306e\u5bfe\u8a71\u3067\u5171\u6709\u3055\u308c\u305f\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u7dad\u6301\u3057\u306a\u304c\u3089\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092 CRM \u3001\u30b5\u30fc\u30d3\u30b9\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u30d3\u30b8\u30cd\u30b9\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u63a5\u7d9a\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<ul>\n<li><strong>\u7279\u5316\u578bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/strong>: \u4f01\u696d\u306f\u3001 Genesys Cloud Agentic Virtual Agent \u3068\u3068\u3082\u306b\u3001 Sierra \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3084 ElevenAgents \u3092\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u7d44\u307f\u8fbc\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 Genesys Cloud \u306f\u3001\u3053\u308c\u3089\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u3044\u3064\u3001\u3069\u306e\u3088\u3046\u306b\u53c2\u52a0\u3059\u308b\u304b\u3092\u8abf\u6574\u3057\u3001\u4e00\u8cab\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7dad\u6301\u3057\u306a\u304c\u3089\u3001\u4f01\u696d\u304c\u5404\u30bf\u30b9\u30af\u306b\u6700\u9069\u306a\u30ea\u30bd\u30fc\u30b9\u3092\u6d3b\u7528\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<ul>\n<li><strong>\u30b9\u30d4\u30fc\u30c1\u304a\u3088\u3073\u97f3\u58f0 AI <\/strong>:\u00a0 Deepgram\u3084ElevenLabs \u3068\u306e\u65b0\u305f\u306a\u9023\u643a\u306b\u3088\u308a\u3001 Genesys Cloud Agentic Virtual Agent \u3067\u5229\u7528\u53ef\u80fd\u306a\u7279\u5316\u578b\u306e\u97f3\u58f0\u304a\u3088\u3073\u30b9\u30d4\u30fc\u30c1\u6280\u8853\u306e\u9078\u629e\u80a2\u304c\u62e1\u5927\u3057\u307e\u3059\u3002\u4f01\u696d\u306f\u3001 Genesys Cloud \u306e\u30ac\u30d0\u30ca\u30f3\u30b9\u3068\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3092\u7dad\u6301\u3057\u3066\u30b9\u30e0\u30fc\u30ba\u306a\u5bfe\u8a71\u3092\u63d0\u4f9b\u3057\u306a\u304c\u3089\u3001\u9ad8\u901f\u304b\u3064\u6b63\u78ba\u306a\u4f1a\u8a71\u578b\u97f3\u58f0\u7406\u89e3\u306e\u305f\u3081\u306b Deepgram \u97f3\u58f0 AI \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u3001 Agentic Virtual Agent \u3067\u306e\u81ea\u7136\u3067\u8868\u73fe\u8c4a\u304b\u306a\u97f3\u58f0\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u305f\u3081\u306b ElevenLabs \u306e\u30c6\u30ad\u30b9\u30c8\u97f3\u58f0\u5408\u6210\uff08 TTS \uff09\u3092\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n<ul>\n<li><strong>AI<\/strong><strong>\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3<\/strong>:\u00a0 AWS \u3068\u306e\u5354\u696d\u306b\u57fa\u3065\u304d\u3001 Genesys Cloud \u306f\u6700\u5148\u7aef\u306e AI \u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u3001\u57fa\u76e4\u30e2\u30c7\u30eb\u3001\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3092\u62e1\u5927\u3057\u307e\u3059\u3002\u4f01\u696d\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306b\u6700\u9069\u306a AI 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\u3092\u7d71\u5408\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u9867\u5ba2\u306f\u3001\u3059\u3079\u3066\u306e\u4f1a\u8a71\u306b\u304a\u3044\u3066\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u4fdd\u6301\u3057\u305f\u307e\u307e\u3001\u30c7\u30b8\u30bf\u30eb\u5bfe\u8a71\u3068\u97f3\u58f0\u5bfe\u8a71\u306e\u9593\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u79fb\u884c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6700\u9ad8\u6280\u8853\u8cac\u4efb\u8005\uff08 CTO \uff09\u3067\u3042\u308b Glenn Nethercutt \u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u300c AI \u306e\u53ef\u80fd\u6027\u3092\u6700\u5927\u9650\u306b\u5f15\u304d\u51fa\u3059\u305f\u3081\u306b\u306f\u3001\u4f01\u696d\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u9023\u7d9a\u6027\u3092\u72a0\u7272\u306b\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6a2a\u65ad\u3057\u3066\u81ea\u7531\u306b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u8d77\u3053\u3059\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u6210\u9577\u3092\u7d9a\u3051\u308b\u30d1\u30fc\u30c8\u30ca\u30fc\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306b\u3088\u308a\u3001 Genesys Cloud \u306f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u305f\u3081\u306e\u4fe1\u983c\u3067\u304d\u308b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u63d0\u4f9b\u3057\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u898f\u6a21\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u3001 AI \u3068\u4eba\u9593\u304c\u3069\u306e\u3088\u3046\u306b\u5354\u50cd\u3059\u308b\u304b\u3092\u5f62\u4f5c\u308b\u305f\u3081\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3068\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3092\u4f01\u696d\u306b\u63d0\u4f9b\u3057\u307e\u3059\u3002\u300d<\/p>\n<p><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u305f\u3081\u306e\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30ec\u30a4\u30e4\u30fc<\/strong><\/p>\n<p>ESPN \u3001 CarMax \u3001 HSBC \u3001 Nestl\u00e9 \u3001 Nationwide \u306a\u3069\u3001\u4e16\u754c\u4e2d\u3067 7,500 \u3092\u8d85\u3048\u308b\u7d44\u7e54\u304c Genesys Cloud \u3092\u5229\u7528\u3057\u3066\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u696d\u52d9\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u3066\u3044\u307e\u3059\u3002 Genesys Cloud \u306f\u3001\u30d0\u30c3\u30af\u30a8\u30f3\u30c9\u3067\u696d\u52d9\u3092\u652f\u3048\u308b\u3055\u307e\u3056\u307e\u306a\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30fb\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/p>\n<p>\u6210\u9577\u3059\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3068\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u306e\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u304b\u3089\u306e\u30b7\u30b0\u30ca\u30eb\u3092\u307e\u3068\u3081\u3001\u305d\u308c\u3089\u3092\u9867\u5ba2\u306e\u30a2\u30a4\u30c7\u30f3\u30c6\u30a3\u30c6\u30a3\u3001\u5c65\u6b74\u3001\u30d3\u30b8\u30cd\u30b9\u30a4\u30d9\u30f3\u30c8\u3068\u7d50\u3073\u3064\u3051\u308b\u3053\u3068\u3067\u3001 Genesys Cloud \u3067\u5229\u7528\u53ef\u80fd\u306a\u30b3\u30f3\u30c6\u30af\u30b9\u30c1\u30e5\u30a2\u30eb\u30fb\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\uff08\u72b6\u6cc1\u306b\u5fdc\u3058\u305f\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\uff09\u3092\u6df1\u3081\u307e\u3059\u3002\u3053\u306e\u3088\u308a\u8c4a\u304b\u306a\u30c7\u30fc\u30bf\u57fa\u76e4\u306b\u3088\u308a\u3001 AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3001\u4eba\u9593\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u5404\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3057\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u6700\u8fd1\u306e Pinkfish 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