{"id":640065,"date":"2026-09-07T22:41:30","date_gmt":"2026-09-08T05:41:30","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=640065"},"modified":"2026-09-07T22:41:30","modified_gmt":"2026-09-08T05:41:30","slug":"genesys-launches-new-innovations-that-advance-genesys-cloud-as-the-agentic-orchestration-platform-for-customer-experience","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-launches-new-innovations-that-advance-genesys-cloud-as-the-agentic-orchestration-platform-for-customer-experience","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001Genesys 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\u30d7\u30ed\u30c0\u30af\u30c8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u62c5\u5f53\u30b8\u30a7\u30cd\u30e9\u30eb\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3067\u3042\u308b Mike Szilagyi \u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u300c CX \u306e\u672a\u6765\u306f\u3001\u610f\u56f3\u3092\u7406\u89e3\u3057\u3001\u30ea\u30bd\u30fc\u30b9\u9593\u3067\u8a18\u61b6\u3092\u4fdd\u6301\u3057\u3001\u9867\u5ba2\u306e\u554f\u984c\u304c\u89e3\u6c7a\u3059\u308b\u307e\u3067\u5bfe\u8a71\u3092\u524d\u9032\u3055\u305b\u308b AI \u306b\u3042\u308a\u307e\u3059\u3002 Genesys Cloud \u306b\u3088\u308a\u3001\u4f01\u696d\u306f AI \u3092\u5358\u306a\u308b\u30c4\u30fc\u30eb\u306e\u96c6\u5408\u4f53\u304b\u3089\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u898f\u6a21\u3067\u3088\u308a\u826f\u3044\u9867\u5ba2\u306e\u6210\u679c\u3092\u3082\u305f\u3089\u3059\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30b7\u30b9\u30c6\u30e0\u3078\u3068\u5909\u9769\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u300d<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3078\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u5c0e\u5165<\/strong><\/p>\n<p>\u9867\u5ba2\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u3088\u308a\u30b7\u30f3\u30d7\u30eb\u306b\u3059\u308b\u305f\u3081\u306b\u306f\u3001 AI 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\u306e\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u958b\u59cb\u70b9\u306b\u57fa\u3065\u304d\u3001\u6210\u679c\u306b\u81f3\u308b\u7406\u60f3\u7684\u306a\u8a08\u753b\u3092\u69cb\u7bc9\u3057\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u9032\u884c\u306b\u5408\u308f\u305b\u3066\u610f\u601d\u6c7a\u5b9a\u3092\u8abf\u6574\u3057\u307e\u3059\u3002\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u72b6\u614b\u3092\u7dad\u6301\u3057\u3001\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3001\u30dd\u30ea\u30b7\u30fc\u3001\u30ac\u30fc\u30c9\u30ec\u30fc\u30eb\u306b\u57fa\u3065\u3044\u3066\u63a8\u8ad6\u3092\u884c\u3044\u3001\u6b21\u306b\u3068\u308b\u3079\u304d\u6700\u5584\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u6c7a\u5b9a\u3057\u3001\u72b6\u6cc1\u306e\u5909\u5316\u306b\u5fdc\u3058\u3066 AI \u3001\u4eba\u9593\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3001\u30b7\u30b9\u30c6\u30e0\u9593\u3067\u30bf\u30b9\u30af\u3092\u79fb\u884c\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u304c\u610f\u56f3\u3057\u305f\u6210\u679c\u306b\u7126\u70b9\u3092\u5408\u308f\u305b\u306a\u304c\u3089\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u4e00\u6642\u505c\u6b62\u3001\u518d\u958b\u3001\u9069\u5fdc\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<li>\u00a0Contextual Intelligence : \u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30b7\u30b0\u30ca\u30eb\u3092\u3001\u9867\u5ba2\u306e\u30a2\u30a4\u30c7\u30f3\u30c6\u30a3\u30c6\u30a3\u3001\u5c65\u6b74\u3001\u30d3\u30b8\u30cd\u30b9\u30a4\u30d9\u30f3\u30c8\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3068\u7d50\u3073\u3064\u3051\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u3092\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u306e\u6c38\u7d9a\u7684\u306a\u8a18\u61b6\u306b\u5909\u3048\u307e\u3059\u3002\u6642\u9593\u306e\u7d4c\u904e\u3068\u3068\u3082\u306b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3092\u4fdd\u6301\u3057\u3001 AI \u306b\u9867\u5ba2\u3078\u306e\u3088\u308a\u6df1\u3044\u7406\u89e3\u3092\u690d\u3048\u4ed8\u3051\u308b\u3053\u3068\u3067\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u901a\u3058\u3066\u9069\u5207\u306a\u610f\u601d\u6c7a\u5b9a\u3092\u60c5\u5831\u3065\u3051\u307e\u3059\u3002<\/li>\n<li>\u00a0AI Control Plane : \u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba AI \u306e\u30aa\u30da\u30ec\u30fc\u30c6\u30a3\u30f3\u30b0\u30ec\u30a4\u30e4\u30fc\u3067\u3059\u3002 Navigator \u3001 Orchestrator \u3001 Contextual Intelligence \u3092\u542b\u3080\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u30ac\u30d0\u30ca\u30f3\u30b9\u3068\u76e3\u8996\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u4e00\u5143\u5316\u3055\u308c\u305f\u30c7\u30a3\u30b9\u30ab\u30d0\u30ea\u30fc\u3001\u30a2\u30a4\u30c7\u30f3\u30c6\u30a3\u30c6\u30a3\u3001\u30dd\u30ea\u30b7\u30fc\u3001\u30aa\u30d6\u30b6\u30fc\u30d0\u30d3\u30ea\u30c6\u30a3\u3092\u901a\u3058\u3066\u3001\u4f01\u696d\u306b AI \u306e\u52d5\u4f5c\u306e\u53ef\u8996\u6027\u3092\u63d0\u4f9b\u3057\u3001\u81ea\u5f8b\u6027\u304c\u62e1\u5927\u3057\u3066\u3082\u3001\u610f\u601d\u6c7a\u5b9a\u3068\u30a2\u30af\u30b7\u30e7\u30f3\u304c\u5b9a\u7fa9\u3055\u308c\u305f\u30d3\u30b8\u30cd\u30b9\u306e\u5883\u754c\u5185\u306b\u3068\u3069\u307e\u308b\u3053\u3068\u3092\u4fdd\u8a3c\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>\u9867\u5ba2\u306e\u610f\u56f3\u304b\u3089\u6210\u679c\u306e\u5b9f\u884c\u307e\u3067<\/strong><\/p>\n<p>Navigator \u3001 Orchestrator \u3001 Contextual Intelligence \u3001\u304a\u3088\u3073 AI Control Plane \u306f\u9023\u643a\u3057\u3066\u3001\u9867\u5ba2\u306e\u610f\u56f3\u3092\u4f01\u696d\u5168\u4f53\u3067\u306e\u5354\u8abf\u7684\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3068\u554f\u984c\u89e3\u6c7a\u306b\u7d50\u3073\u3064\u3051\u307e\u3059\u3002<\/p>\n<p>\u4f8b\u3048\u3070\u3001\u9280\u884c\u306e\u9867\u5ba2\u304c\u8eab\u306b\u899a\u3048\u306e\u306a\u3044\u8acb\u6c42\u306b\u3064\u3044\u3066\u5831\u544a\u3057\u305f\u5834\u5408\u3001 Navigator \u306f\u610f\u56f3\u3092\u7406\u89e3\u3057\u3001\u9069\u5207\u306a\u30ea\u30bd\u30fc\u30b9\u306b\u8a98\u5c0e\u3057\u307e\u3059\u3002 Contextual Intelligence \u304c\u95a2\u9023\u3059\u308b\u9867\u5ba2\u306e\u5c65\u6b74\u3001\u30a2\u30a4\u30c7\u30f3\u30c6\u30a3\u30c6\u30a3\u3001\u904e\u53bb\u306e\u5bfe\u8a71\u3092\u5f15\u304d\u51fa\u3059\u305f\u3081\u3001\u3059\u3067\u306b\u4f55\u304c\u8d77\u3053\u3063\u3066\u3044\u308b\u306e\u304b\u3092\u5341\u5206\u306b\u7406\u89e3\u3057\u305f\u4e0a\u3067\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u59cb\u307e\u308a\u307e\u3059\u3002\u305d\u306e\u5f8c\u3001 Orchestrator \u306f\u3001\u9867\u5ba2\u306e\u8a8d\u8a3c\u3001\u53d6\u5f15\u306e\u78ba\u8a8d\u3001\u9280\u884c\u306e\u30dd\u30ea\u30b7\u30fc\u306b\u57fa\u3065\u304f\u6b21\u306e\u30b9\u30c6\u30c3\u30d7\u306e\u6c7a\u5b9a\u304c\u884c\u308f\u308c\u308b\u969b\u3001\u9069\u5207\u306a AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3001\u4eba\u9593\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3001\u30b7\u30b9\u30c6\u30e0\u3092\u8abf\u6574\u3057\u307e\u3059\u3002<\/p>\n<p>\u8ffd\u52a0\u306e\u78ba\u8a8d\u3084\u627f\u8a8d\u304c\u5fc5\u8981\u306a\u5834\u5408\u3067\u3082\u3001 Orchestrator \u306f\u9867\u5ba2\u306b\u6700\u521d\u304b\u3089\u3084\u308a\u76f4\u3055\u305b\u308b\u3053\u3068\u306a\u304f\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7dad\u6301\u3057\u307e\u3059\u3002\u30d7\u30ed\u30bb\u30b9\u5168\u4f53\u3092\u901a\u3058\u3066\u3001 AI Control Plane \u306f\u610f\u601d\u6c7a\u5b9a\u3068\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b9a\u7fa9\u3055\u308c\u305f\u30d3\u30b8\u30cd\u30b9\u306e\u5883\u754c\u5185\u306b\u4fdd\u3061\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u8a18\u61b6\u3092\u4fdd\u6301\u3057\u3001\u30bf\u30b9\u30af\u3092\u8abf\u6574\u3057\u3001\u5bfe\u8a71\u3001\u30b7\u30b9\u30c6\u30e0\u3001\u6642\u9593\u3092\u8d85\u3048\u3066\u89e3\u6c7a\u3078\u3068\u524d\u9032\u3059\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<p>IDC \u306e\u4f1a\u8a71\u578b AI \u62c5\u5f53\u30ea\u30b5\u30fc\u30c1\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3067\u3042\u308b Hayley Sutherland \u6c0f\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u300c\u81ea\u5f8b\u578b AI \u306f\u3064\u3044\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u500b\u5225\u306e\u5bfe\u8a71\u3084\u5b64\u7acb\u3057\u305f\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u306e\u67a0\u7d44\u307f\u3092\u8d85\u3048\u3066\u62bc\u3057\u5e83\u3052\u3066\u3044\u307e\u3059\u3002 AI \u304c\u3088\u308a\u591a\u304f\u306e\u610f\u601d\u6c7a\u5b9a\u3068\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u62c5\u3046\u3088\u3046\u306b\u306a\u308b\u306b\u3064\u308c\u3001\u4f01\u696d\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u3001\u30c1\u30e3\u30cd\u30eb\u3084\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5358\u306a\u308b\u96c6\u5408\u4f53\u3067\u306f\u306a\u304f\u3001\u63a5\u7d9a\u3055\u308c\u305f\u30b7\u30b9\u30c6\u30e0\u3068\u3057\u3066\u7ba1\u7406\u3059\u308b\u5fc5\u8981\u6027\u304c\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u30b9\u30a4\u30fc\u30c8\u3092\u901a\u3058\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3053\u306e\u5909\u5316\u306b\u5bfe\u3059\u308b\u7d71\u5408\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u3068\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3067\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3001\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u30ac\u30d0\u30ca\u30f3\u30b9\u3092\u7d71\u5408\u3057\u3066\u3044\u307e\u3059\u3002\u300d<\/p>\n<p>&nbsp;<\/p>\n<p>Genesys Cloud \u306e\u6700\u65b0\u6a5f\u80fd\u306f\u3001\u3059\u3067\u306b 7,500 \u4ee5\u4e0a\u306e\u7d44\u7e54\u3067\u696d\u52d9\u306e\u81ea\u52d5\u5316\u3001\u9867\u5ba2\u306e\u52b4\u529b\u524a\u6e1b\u3001\u5927\u898f\u6a21\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5411\u4e0a\u3092\u5b9f\u73fe\u3057\u3066\u3044\u308b AI \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u4e0a\u306b\u69cb\u7bc9\u3055\u308c\u307e\u3059\u3002\u305d\u306e\u4e8b\u4f8b\u306b\u306f\u4ee5\u4e0b\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u82f1\u56fd\u7b2c 2 \u4f4d\u306e\u898f\u6a21\u3092\u8a87\u308b\u822a\u7a7a\u4f1a\u793e\u3067\u3042\u308b <a href=\"https:\/\/www.genesys.com\/customer-stories\/virgin-atlantic\">Virgin Atlantic \uff08\u30f4\u30a1\u30fc\u30b8\u30f3\u30fb\u30a2\u30c8\u30e9\u30f3\u30c6\u30a3\u30c3\u30af\u822a\u7a7a\uff09<\/a>\u306f\u3001\u4ee5\u524d\u306f\u30b5\u30a4\u30ed\u5316\u3055\u308c\u3066\u3044\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30b7\u30b9\u30c6\u30e0\u3092 Genesys Cloud \u306b\u7d71\u5408\u3057\u3001\u3088\u308a\u9023\u643a\u3057\u305f\u4e57\u5ba2\u4f53\u9a13\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002\u540c\u793e\u306f Genesys AI \u6a5f\u80fd\u304b\u3089 3 \u5e74\u9593\u3067 2,800 \u4e07\u30c9\u30eb\u306e\u4fa1\u5024\u3092\u5275\u51fa\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u524d\u5e74\u6bd4\u3067 25 \u30dd\u30a4\u30f3\u30c8\u5411\u4e0a\u3055\u305b\u307e\u3057\u305f\u3002<\/li>\n<li>\u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\u6709\u6570\u306e\u6559\u80b2\u6a5f\u95a2\u3067\u3042\u308b <a href=\"https:\/\/www.genesys.com\/customer-stories\/charles-sturt-university\">Charles Sturt University \uff08\u30c1\u30e3\u30fc\u30eb\u30ba\u30fb\u30b9\u30bf\u30fc\u30c8\u5927\u5b66\uff09<\/a>\u306f\u3001\u3088\u308a\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u3067\u9023\u643a\u3057\u305f\u5b66\u751f\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b Genesys Cloud \u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af AI \u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002 AI \u30ac\u30a4\u30c9\u3092\u6d3b\u7528\u3057\u305f\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3088\u308a\u3001\u521d\u56de\u89e3\u6c7a\u7387\u304c 29 %\u5411\u4e0a\u3057\u305f\u4e00\u65b9\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304b\u3089\u6709\u4eba\u5bfe\u5fdc\u3078\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u306f\u307b\u307c 58 %\u304b\u3089 20 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