{"id":639892,"date":"2026-09-02T08:55:36","date_gmt":"2026-09-02T15:55:36","guid":{"rendered":"https:\/\/www.genesys.com\/company\/newsroom\/announcements\/genesys-honors-global-innovators-in-customer-experience-orchestration-at-xperience-2026"},"modified":"2026-09-08T19:23:04","modified_gmt":"2026-09-09T02:23:04","slug":"genesys-honors-global-innovators-in-customer-experience-orchestration-at-xperience-2026","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-honors-global-innovators-in-customer-experience-orchestration-at-xperience-2026","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001 Xperience 2026 \u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u63a8\u9032\u3059\u308b\u4e16\u754c\u306e\u30a4\u30ce\u30d9\u30fc\u30bf\u30fc\u3092\u8868\u5f70"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"<p>\u30e9\u30b9\u30d9\u30ac\u30b9\u30012026\u5e749\u67082\u65e5 \u2014 \u672c\u65e5\u3001\u5e74\u9593\u3092\u901a\u3058\u3066\u6700\u3082\u6ce8\u76ee\u3055\u308c\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u3068AI\u306e\u30a4\u30d9\u30f3\u30c8\u300cGenesys\u00ae Xperience 2026\u300d\u306b\u304a\u3044\u3066\u30012026 Orchestrators Innovation Awards \u304c\u767a\u8868\u3055\u308c\u307e\u3057\u305f\u3002<br \/>\nComputacenter\u3001Utility Warehouse\u3001Child Bereavement UK\u3001BCD\u306e4\u793e\u30fb\u56e3\u4f53\u304c\u3001AI\u3092\u6d3b\u7528\u3057\u3066\u8907\u96d1\u306a\u30d3\u30b8\u30cd\u30b9\u8ab2\u984c\u3092\u89e3\u6c7a\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u306e\u5411\u4e0a\u3092\u5b9f\u73fe\u3057\u305f\u53d6\u308a\u7d44\u307f\u3092\u8a55\u4fa1\u3055\u308c\u3001\u53d7\u8cde\u3057\u307e\u3057\u305f\u3002<\/p>\n","protected":false},"author":691,"featured_media":638439,"template":"","class_list":["post-639892","announcements","type-announcements","status-publish","has-post-thumbnail","hentry"],"acf":{"meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","utm_pass":false,"disable_chat":false,"exclude_chat_auto_open":false,"asset_expiration":"","pr_template":"basic","pr_breadcrumbs":"default","pr_heading":"","pr_subheading":"<p><em>\u9867\u5ba2\u4f53\u9a13\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u306e\u5909\u9769\u3092\u30ea\u30fc\u30c9\u3059\u308b\u5148\u9032\u7684\u306a\u4f01\u696d\u30fb\u7d44\u7e54\u3092\u8868\u5f70<\/em><\/p>\n","pr_header_image":"default","pr_content":[{"acf_fc_layout":"simple_text_content","title":"","text_content":"<p><strong>\u30e9\u30b9\u30d9\u30ac\u30b9 \u2014 2026 \u5e74 9 \u6708 2 \u65e5 \u2014<\/strong> <a href=\"https:\/\/www.genesys.com\/ja-jp\">\u30b8\u30a7\u30cd\u30b7\u30b9<\/a>\u00ae\u306f\u672c\u65e5\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08 CX \uff09\u3068 AI \u306e\u4e00\u5927\u30a4\u30d9\u30f3\u30c8\u300c Xperience 2026 \u300d\u306b\u304a\u3044\u3066\u3001<a href=\"https:\/\/www.genesys.com\/customer-awards\/winners\">\u300c 2026 Orchestrators Innovation Awards \u300d<\/a>\u306e\u53d7\u8cde\u4f01\u696d\u30fb\u56e3\u4f53\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002 Computacenter \u3001 Utility Warehouse \u3001 Child Bereavement UK \u3001 BCD \u306e 4 \u793e\u30fb\u56e3\u4f53\u304c\u3001 AI \u3092\u6d3b\u7528\u3057\u3066\u8907\u96d1\u306a\u30d3\u30b8\u30cd\u30b9\u8ab2\u984c\u3092\u89e3\u6c7a\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u9867\u5ba2\u4f53\u9a13\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u306e\u5411\u4e0a\u3092\u5b9f\u73fe\u3057\u305f\u53d6\u308a\u7d44\u307f\u304c\u8a55\u4fa1\u3055\u308c\u3001\u8868\u5f70\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<p>\u672c\u30a2\u30ef\u30fc\u30c9\u306f\u3001\u9867\u5ba2\u3001\u5f93\u696d\u54e1\u3001\u30b7\u30b9\u30c6\u30e0\u3001\u30c7\u30fc\u30bf\u3092\u3064\u306a\u304e\u3001\u3088\u308a\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u9577\u3068\u696d\u52d9\u52b9\u7387\u306e\u5411\u4e0a\u3092\u5b9f\u73fe\u3057\u3001\u300c\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u300d\u306e\u65b0\u305f\u306a\u30b9\u30bf\u30f3\u30c0\u30fc\u30c9\u3092\u78ba\u7acb\u3059\u308b\u5148\u9032\u7684\u306a\u4f01\u696d\u30fb\u7d44\u7e54\u3092\u8868\u5f70\u3059\u308b\u3082\u306e\u3067\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6700\u9ad8\u9867\u5ba2\u8cac\u4efb\u8005\uff08 CCO \uff09\u3067\u3042\u308b\u30b9\u30b3\u30c3\u30c8\u30fb\u30af\u30e9\u30dc\u30c3\u30bf\uff08 Scott Cravotta \uff09\u306f\u3001\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u300c\u4eca\u5e74\u8868\u5f70\u3055\u308c\u305f\u4f01\u696d\u30fb\u7d44\u7e54\u306f\u3001\u660e\u78ba\u306a\u76ee\u7684\u3092\u6301\u3063\u3066AI\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u3064\u306a\u304c\u308a\u306e\u3042\u308b\u4f53\u9a13\u3092\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3067\u304d\u308b\u53ef\u80fd\u6027\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002\u5358\u306a\u308b\u81ea\u52d5\u5316\u306b\u3068\u3069\u307e\u3089\u305a\u3001\u6210\u679c\u306b\u91cd\u70b9\u3092\u7f6e\u304d\u3001\u3088\u308a\u4eba\u9593\u3089\u3057\u3044\u4f53\u9a13\u3092\u5275\u51fa\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5f37\u5316\u3068\u30d3\u30b8\u30cd\u30b9\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u5411\u4e0a\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002 AI \u304c\u9867\u5ba2\u4f53\u9a13\u3084\u5f93\u696d\u54e1\u4f53\u9a13\u306e\u63d0\u4f9b\u306b\u304a\u3044\u3066\u3001\u307e\u3059\u307e\u3059\u91cd\u8981\u306a\u5f79\u5272\u3092\u62c5\u3046\u3088\u3046\u306b\u306a\u308b\u4e2d\u3001\u3053\u3046\u3057\u305f\u30ea\u30fc\u30c0\u30fc\u4f01\u696d\u306f\u3001 AI \u3092\u8cac\u4efb\u3042\u308b\u5f62\u3067\u52b9\u679c\u7684\u306b\u6d3b\u7528\u3059\u308b\u305f\u3081\u306e\u65b0\u305f\u306a\u57fa\u6e96\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002\u300d<\/p>\n<p>Xperience 2026 \u3067\u306f\u3001\u4ee5\u4e0b\u306e\u4f01\u696d\u30fb\u56e3\u4f53\u304c\u5404\u30ab\u30c6\u30b4\u30ea\u30fc\u306b\u304a\u3051\u308b\u512a\u308c\u305f\u6210\u679c\u3092\u8a55\u4fa1\u3055\u308c\u3001\u8868\u5f70\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<p><strong>\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\uff1a Computacenter\u00a0<\/strong><br \/>\nComputacenter \u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6d3b\u7528\u3057\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u306e\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u3092\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u305f\u3081\u306e\u5358\u4e00\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u69cb\u7bc9\u3057\u307e\u3057\u305f\u3002\u3000Genesys Cloud\u2122 Agent Copilot \u3001 Predictive Routing \u3001 Virtual Agents \u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30b5\u30fc\u30d3\u30b9\u52b9\u7387\u306e\u5411\u4e0a\u3092\u56f3\u3063\u3066\u3044\u307e\u3059\u3002\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u52b9\u679c\u7684\u306a\u6d3b\u7528\u306b\u52a0\u3048\u3001\u62e0\u70b9\u6226\u7565\u306e\u5f37\u5316\u3084\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u6700\u9069\u5316\u306e\u53d6\u308a\u7d44\u307f\u3092\u63a8\u9032\u3057\u305f\u7d50\u679c\u3001\u5e73\u5747\u51e6\u7406\u6642\u9593\uff08 AHT \uff09\u3092 13 \uff05\u524a\u6e1b\u3057\u3001\u521d\u56de\u30b3\u30f3\u30bf\u30af\u30c8\u89e3\u6c7a\u7387\uff08 FCR \uff09\u3092\u6700\u5927 10 \uff05\u5411\u4e0a\u3055\u305b\u307e\u3057\u305f\u3002<\/p>\n<p><strong>\u30ec\u30d9\u30eb\u30a2\u30c3\u30d7\uff1a Utility Warehouse<\/strong><br \/>\nUtility Warehouse \u306f\u3001 Genesys Cloud Agentic Virtual Agent \u3092\u6d3b\u7528\u3057\u3001\u3088\u308a\u81ea\u5f8b\u7684\u3067\u6210\u679c\u3092\u91cd\u8996\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u81ea\u52d5\u30c1\u30a7\u30c3\u30af\u3084\u30ac\u30a4\u30c9\u4ed8\u304d\u306e\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u305f\u6709\u4eba\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u5f15\u304d\u7d99\u304e\u306b\u3088\u308a\u3001\u9867\u5ba2\u306e\u30d6\u30ed\u30fc\u30c9\u30d0\u30f3\u30c9\u306b\u95a2\u3059\u308b\u554f\u984c\u306e\u8fc5\u901f\u306a\u89e3\u6c7a\u3092\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002 Agentic Virtual Agent \u306e\u6d3b\u7528\u306b\u3088\u308a\u30011\u4ef6\u306e\u5fdc\u5bfe\u3042\u305f\u308a\u6700\u59273\u5206\u3092\u77ed\u7e2e\u3057\u305f\u307b\u304b\u3001 Genesys Cloud \u306e\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u30fb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306b\u3088\u3063\u3066\u5e73\u5747\u51e6\u7406\u6642\u9593\u3092\u7d2f\u8a08 3,000 \u6642\u9593\u4ee5\u4e0a\u524a\u6e1b\u3057\u3001\u54c1\u8cea\u304a\u3088\u3073\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u306e\u30b9\u30b3\u30a2\u3092\u6700\u5927 18 \u30dd\u30a4\u30f3\u30c8\u5411\u4e0a\u3055\u305b\u307e\u3057\u305f\u3002<\/p>\n<p><strong>\u793e\u4f1a\u8ca2\u732e\uff1a Child Bereavement UK<\/strong><br \/>\nChild Bereavement UK \u306f\u3001\u97f3\u58f0\u3001 Web \u30c1\u30e3\u30c3\u30c8\u3001 WhatsApp \u3001 SMS \u306b\u3088\u308b\u9867\u5ba2\u63a5\u70b9\u3092 Genesys Cloud \u4e0a\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u652f\u63f4\u3092\u5c4a\u3051\u308b\u5b50\u3069\u3082\u3084\u82e5\u8005\u306e\u6570\u3092 20 \uff05\u62e1\u5927\u3057\u3001\u652f\u63f4\u3092\u5fc5\u8981\u3068\u3059\u308b 11 \u4e07 3,000 \u4eba\u3078\u306e\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002 Genesys Cloud Agent Copilot \u304c\u5fdc\u5bfe\u5185\u5bb9\u306e\u30b5\u30de\u30ea\u30fc\u3092\u81ea\u52d5\u751f\u6210\u30fb\u4fdd\u5b58\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30a6\u30f3\u30bb\u30e9\u30fc\u306e\u4e8b\u52d9\u4f5c\u696d\u306b\u304b\u304b\u308b\u6642\u9593\u3092\u524a\u6e1b\u3057\u3001\u4e00\u4eba\u3072\u3068\u308a\u306b\u5bc4\u308a\u6dfb\u3063\u305f\u304d\u3081\u7d30\u304b\u306a\u652f\u63f4\u306b\u3001\u3088\u308a\u591a\u304f\u306e\u6642\u9593\u3092\u5145\u3066\u3089\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p><strong>\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3\u3078\u306e\u8ca2\u732e\uff1a BCD<\/strong><br \/>\nBCD \u306f Genesys Cloud \u3092\u6d3b\u7528\u3057\u30013\u3064\u306e\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u74b0\u5883\u3068\u7d04 250 \u53f0\u306e\u30b5\u30fc\u30d0\u30fc\u3092\u3001 7,000 \u4eba\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u5358\u4e00\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3\u76ee\u6a19\u306e\u9054\u6210\u306b\u5411\u3051\u305f\u53d6\u308a\u7d44\u307f\u3092\u524d\u9032\u3055\u305b\u307e\u3057\u305f\u3002\u3053\u306e\u5909\u9769\u306b\u3088\u308a\u3001\u5e74\u9593 443 \u30c8\u30f3\uff08 CO2 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