{"id":632363,"date":"2026-07-12T18:33:37","date_gmt":"2026-07-13T01:33:37","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=632363"},"modified":"2026-07-12T18:33:37","modified_gmt":"2026-07-13T01:33:37","slug":"genesys-acquires-pinkfish-to-accelerate-the-future-of-autonomous-customer-experiences","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-acquires-pinkfish-to-accelerate-the-future-of-autonomous-customer-experiences","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u81ea\u52d5\u5316\u4f01\u696dPinkfish\u3092\u8cb7\u53ce\u3057\u3001\u81ea\u5f8b\u578b\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5b9f\u73fe\u3092\u52a0\u901f"},"content":{"rendered":"

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\n\u300c\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578bAI\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5358\u306a\u308b\u652f\u63f4\u578b\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u304b\u3089\u3001\u30ac\u30d0\u30ca\u30f3\u30b9\u306b\u57fa\u3065\u3044\u3066\u5b9f\u884c\u307e\u3067\u3092\u884c\u3046\u6bb5\u968e\u3078\u3068\u9032\u5316\u3055\u305b\u3066\u3044\u307e\u3059\u3002Pinkfish\u306e\u8cb7\u53ce\u306b\u3088\u308a\u3001Genesys Cloud AI\u3092\u901a\u3058\u3066\u3001\u9867\u5ba2\u306e\u610f\u56f3\u3092\u4f01\u696d\u30c7\u30fc\u30bf\u3084\u30d3\u30b8\u30cd\u30b9\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3001\u30ac\u30d0\u30ca\u30f3\u30b9\u306b\u6cbf\u3063\u305f\u30a2\u30af\u30b7\u30e7\u30f3\u306b\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u3088\u308a\u8907\u96d1\u306a\u9867\u5ba2\u30cb\u30fc\u30ba\u3092\u3001\u3088\u308a\u9ad8\u3044\u81ea\u5f8b\u6027\u3001\u7d71\u5236\u3001\u30b9\u30d4\u30fc\u30c9\u3092\u3082\u3063\u3066\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u300d<\/p>\n

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\n<\/strong>\u4f01\u696d\u304c\u56fa\u5b9a\u7684\u306a\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u304b\u3089\u81ea\u5f8b\u578bAI\u3078\u306e\u79fb\u884c\u3092\u9032\u3081\u308b\u4e2d\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u3001\u793e\u5185\u30b7\u30b9\u30c6\u30e0\u4e0a\u3067\u306e\u5b9f\u969b\u306e\u696d\u52d9\u5b9f\u884c\u3092\u3044\u304b\u306b\u3064\u306a\u3052\u308b\u304b\u304c\u91cd\u8981\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002Pinkfish\u306f\u3001Genesys Cloud Agentic Virtual Agent\u304a\u3088\u3073Genesys Cloud Copilots\u304c\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30b7\u30b9\u30c6\u30e0\u5168\u4f53\u306e\u30c7\u30fc\u30bf\u306b\u5b89\u5168\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3001\u5fc5\u8981\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u884c\u3059\u308b\u80fd\u529b\u3092\u5f37\u5316\u3057\u307e\u3059\u3002<\/p>\n

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\n\u300cAI\u304c\u305d\u306e\u53ef\u80fd\u6027\u3092\u6700\u5927\u9650\u306b\u767a\u63ee\u3059\u308b\u306e\u306f\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u5168\u4f53\u3067\u5b89\u5168\u306b\u904b\u7528\u3067\u304d\u308b\u5834\u5408\u306b\u9650\u3089\u308c\u308b\u3068\u8003\u3048\u3001\u79c1\u305f\u3061\u306fPinkfish\u3092\u5275\u696d\u3057\u307e\u3057\u305f\u3002\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u3059\u3079\u3066\u3001\u6709\u610f\u7fa9\u306a\u5bfe\u8a71\u3068\u3001CRM\u3001ERP\u3001\u8acb\u6c42\u7ba1\u7406\u3001\u305d\u306e\u4ed6\u306e\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u5168\u4f53\u306b\u307e\u305f\u304c\u308b\u6709\u610f\u7fa9\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u306e\u7d44\u307f\u5408\u308f\u305b\u306b\u3088\u3063\u3066\u6210\u308a\u7acb\u3063\u3066\u3044\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u6301\u3064AI\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u3068\u3001Pinkfish\u306eAI\u3092\u6d3b\u7528\u3057\u305f\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u81ea\u52d5\u5316\u6a5f\u80fd\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u304c\u5b89\u5168\u306b\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u884c\u3057\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u5168\u4f53\u3067\u9867\u5ba2\u5bfe\u5fdc\u696d\u52d9\u3092\u5b8c\u4e86\u3055\u305b\u3001\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308bAI\u3078\u3068\u79fb\u884c\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u3066\u3044\u304d\u307e\u3059\u300d<\/p>\n

AI<\/strong>\u3092\u6d3b\u7528\u3057\u305f\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u81ea\u52d5\u5316\u3092\u63a8\u9032
\n<\/strong>Pinkfish\u306e\u81ea\u7136\u8a00\u8a9e\u99c6\u52d5\u578b\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u81ea\u52d5\u5316\u6a5f\u80fd\u3092\u5099\u3048\u305fGenesys Cloud AI\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u9ad8\u5ea6\u306aAI\u6d3b\u7528\u578bCX\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u69cb\u7bc9\u30fb\u5c55\u958b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u30d3\u30b8\u30cd\u30b9\u30e6\u30fc\u30b6\u30fc\u306b\u3068\u3063\u3066\u3088\u308a\u5229\u7528\u3057\u3084\u3059\u3044\u3082\u306e\u306b\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u4fa1\u5024\u5275\u51fa\u307e\u3067\u306e\u6642\u9593\u3092\u77ed\u7e2e\u3057\u307e\u3059\u3002<\/p>\n

\u4f8b\u3048\u3070\u3001\u9867\u5ba2\u304c\u914d\u9001\u9045\u5ef6\u306b\u3064\u3044\u3066\u5c0f\u58f2\u4f01\u696d\u306b\u554f\u3044\u5408\u308f\u305b\u305f\u5834\u5408\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306eAgentic Virtual Agent\u306f\u4eba\u306b\u3088\u308b\u4ecb\u5165\u3092\u5fc5\u8981\u3068\u305b\u305a\u3001\u8907\u6570\u306e\u30b7\u30b9\u30c6\u30e0\u306b\u307e\u305f\u304c\u308b\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u8abf\u6574\u3059\u308b\u3053\u3068\u3067\u3001\u6ce8\u6587\u72b6\u6cc1\u306e\u78ba\u8a8d\u3001\u914d\u9001\u60c5\u5831\u306e\u78ba\u8a8d\u3001\u30b5\u30fc\u30d3\u30b9\u30af\u30ec\u30b8\u30c3\u30c8\u306e\u9069\u7528\u3001\u914d\u9001\u306e\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3001\u9867\u5ba2\u3078\u306e\u901a\u77e5\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u8907\u6570\u306e\u30c1\u30fc\u30e0\u3084\u30b7\u30b9\u30c6\u30e0\u306b\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u632f\u308a\u5206\u3051\u308b\u306e\u3067\u306f\u306a\u304f\u3001Agentic Virtual Agent\u306f\u30011\u56de\u306e\u3084\u308a\u53d6\u308a\u3067\u30d7\u30ed\u30bb\u30b9\u3092\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u3067\u5b8c\u4e86\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n

\u3053\u308c\u3089\u306e\u6a5f\u80fd\u306f\u3001Genesys Cloud Case Management\u3068\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3001\u4fdd\u967a\u91d1\u8acb\u6c42\u51e6\u7406\u3001\u8fd4\u54c1\u627f\u8a8d\u3001\u30ed\u30fc\u30f3\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u30ea\u30af\u30a8\u30b9\u30c8\u3001\u4fdd\u8a3c\u7ba1\u7406\u3001\u305d\u306e\u4ed6\u30d5\u30ed\u30f3\u30c8\u30aa\u30d5\u30a3\u30b9\u3068\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u306e\u696d\u52d9\u306b\u307e\u305f\u304c\u308b\u30d3\u30b8\u30cd\u30b9\u30d7\u30ed\u30bb\u30b9\u306a\u3069\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u591a\u304f\u4f34\u3046\u30d7\u30ed\u30bb\u30b9\u3082\u652f\u63f4\u3067\u304d\u307e\u3059\u3002<\/p>\n

\u696d\u754c\u30a2\u30ca\u30ea\u30b9\u30c8\u3067\u3042\u308bValoir\u793e\u306eCEO\u517c\u4e3b\u5e2d\u30a2\u30ca\u30ea\u30b9\u30c8\u3067\u3042\u308b\u30ec\u30d9\u30c3\u30ab\u30fb\u30a6\u30a7\u30c3\u30c6\u30de\u30f3\u6c0f\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002
\n\u300c\u81ea\u5f8b\u578b\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u306e\u5b9f\u73fe\u306b\u306f\u3001\u30ac\u30d0\u30ca\u30f3\u30b9\u3068\u7d71\u5236\u3092\u7dad\u6301\u3057\u306a\u304c\u3089\u3001\u8907\u96d1\u306a\u30d3\u30b8\u30cd\u30b9\u74b0\u5883\u5168\u4f53\u3067\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u8abf\u6574\u3059\u308b\u80fd\u529b\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002Pinkfish\u306e\u8ffd\u52a0\u306b\u3088\u308a\u3001Genesys Cloud\u306f\u3001\u4f01\u696d\u304c\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5927\u898f\u6a21\u306b\u5c55\u958b\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u81ea\u52d5\u5316\u3068\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u63a5\u7d9a\u6027\u3092\u5099\u3048\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002\u300d<\/p>\n

Pinkfish\u306e\u8cb7\u53ce\u304cGenesys Cloud\u3092\u3069\u306e\u3088\u3046\u306b\u9032\u5316\u3055\u305b\u308b\u304b\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u306f\u3001Genesys.com<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n

\u63d0\u4f9b\u958b\u59cb\u6642\u671f
\n<\/u><\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u540c\u793e\u306e2027\u5e74\u5ea6\u7b2c2\u56db\u534a\u671f\u672b\uff082026\u5e747\u670831\u65e5\uff09\u307e\u3067\u306b\u3001Genesys AppFoundry\u00ae Marketplace\u3092\u901a\u3058\u3066\u3001Genesys Cloud\u306e\u304a\u5ba2\u69d8\u304cPinkfish\u306e\u6a5f\u80fd\u3092\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u898b\u8fbc\u307f\u3067\u3059\u3002\u307e\u305f\u3001\u540c\u793e\u306e2026\u5e74\u5ea6\u672b\uff082027\u5e741\u670831\u65e5\uff09\u307e\u3067\u306b\u3001Genesys Cloud\u5185\u3067Pinkfish\u306e\u6a5f\u80fd\u3092\u30cd\u30a4\u30c6\u30a3\u30d6\u306b\u9806\u6b21\u5c0e\u5165\u3059\u308b\u4e88\u5b9a\u3067\u3059\u3002<\/p>\n

\u5c06\u6765\u4e88\u60f3\u306b\u95a2\u3059\u308b\u8a18\u8ff0<\/strong>
\n<\/strong>\u672c\u30d7\u30ec\u30b9\u30ea\u30ea\u30fc\u30b9\u306b\u542b\u307e\u308c\u308b\u8a18\u8ff0\u306e\u3046\u3061\u3001\u904e\u53bb\u307e\u305f\u306f\u73fe\u5728\u306e\u4e8b\u5b9f\u306b\u8a72\u5f53\u3057\u306a\u3044\u3082\u306e\u306f\u3001\u30ea\u30b9\u30af\u304a\u3088\u3073\u4e0d\u78ba\u5b9f\u6027\u3092\u4f34\u3046\u5c06\u6765\u4e88\u60f3\u306b\u95a2\u3059\u308b\u8a18\u8ff0\u3067\u3059\u3002\u6cd5\u4ee4\u306b\u3088\u308a\u7fa9\u52d9\u4ed8\u3051\u3089\u308c\u308b\u5834\u5408\u3092\u9664\u304d\u3001Genesys\u306f\u3001\u672c\u30d7\u30ec\u30b9\u30ea\u30ea\u30fc\u30b9\u306e\u65e5\u4ed8\u4ee5\u964d\u306b\u767a\u751f\u3057\u305f\u72b6\u6cc1\u307e\u305f\u306f\u4e8b\u8c61\u3092\u53cd\u6620\u3059\u308b\u305f\u3081\u306b\u3001\u5c06\u6765\u4e88\u60f3\u306b\u95a2\u3059\u308b\u8a18\u8ff0\u3092\u66f4\u65b0\u307e\u305f\u306f\u4fee\u6b63\u3059\u308b\u7fa9\u52d9\u3092\u8ca0\u3044\u307e\u305b\u3093\u3002<\/p>\n

\u3010\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066\u3011
\n<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u00ae \u306f\u3001\u6700\u9ad8\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u5275\u51fa\u3059\u308b\u305f\u3081\u306b\u3001\u4e16\u754c\u4e2d\u306e 8,000 \u3092\u8d85\u3048\u308b\u4f01\u696d\u3092\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002 Genesys Cloud\u2122\u00a0 \u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af AI \u3092\u4e2d\u6838\u306b\u636e\u3048\u305f AI \u99c6\u52d5\u306e\u300c\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u300d\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308a\u3001\u4f01\u696d\u5168\u4f53\u306e\u4eba\u30fb\u30b7\u30b9\u30c6\u30e0\u30fb\u30c7\u30fc\u30bf\u30fb AI \u3092\u3064\u306a\u304e\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u4f01\u696d\u306f\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3084\u6210\u9577\u3001\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3092\u63a8\u9032\u3059\u308b\u3068\u540c\u6642\u306b\u3001\u4eba\u3068 AI \u306e\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u3092\u6a2a\u65ad\u3057\u3066\u696d\u52d9\u52b9\u7387\u3068\u30c1\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u8a73\u3057\u304f\u306fwww.genesys.com\/ja-jp<\/a>\u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n

\u00a9 2026 Genesys. \u7121\u65ad\u8907\u5199\u30fb\u8ee2\u8f09\u3092\u7981\u3058\u307e\u3059\u3002Genesys\u3001Genesys\u30ed\u30b4\u3001Genesys Cloud\u3001Genesys Cloud CX\u3001GCNow\u3001Experience as a Service\u3001Radarr\u304a\u3088\u3073AppFoundry\u306f\u3001Genesys\u306e\u5546\u6a19\u3001\u30b5\u30fc\u30d3\u30b9\u30de\u30fc\u30af\u304a\u3088\u3073\/\u307e\u305f\u306f\u767b\u9332\u5546\u6a19\u3067\u3059\u3002\u305d\u306e\u4ed6\u306e\u4f1a\u793e\u540d\u304a\u3088\u3073\u30ed\u30b4\u306f\u3001\u5404\u793e\u306e\u767b\u9332\u5546\u6a19\u307e\u305f\u306f\u5546\u6a19\u3067\u3042\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u5831\u9053\u95a2\u4fc2\u554f\u3044\u5408\u308f\u305b\u5148
\n<\/strong>Genesys PR \u4e8b\u52d9\u5c40\uff08\u682a\u5f0f\u4f1a\u793e\u30a4\u30cb\u30b7\u30e3\u30eb\u5185\uff09 \u62c5\u5f53\uff1a\u5e73\u6797\u3001\u9577\u5ca1\u3001\u79cb\u5c71
\n03-5572-7334 | genesys_pr@vectorinc.co.jp[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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