{"id":628707,"date":"2026-06-15T17:22:34","date_gmt":"2026-06-16T00:22:34","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=628707"},"modified":"2026-06-15T17:22:34","modified_gmt":"2026-06-16T00:22:34","slug":"genesys-reports-strong-first-quarter-momentum-as-enterprises-scale-agentic-experience-orchestration","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-reports-strong-first-quarter-momentum-as-enterprises-scale-agentic-experience-orchestration","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u30012027\u5e74\u5ea6\u7b2c1\u56db\u534a\u671f\u306b\u529b\u5f37\u3044\u6210\u9577\u3092\u9054\u6210\u3001 \u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u4f01\u696d\u306b\u3088\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30afAI\u3092\u6d3b\u7528\u3057\u305f \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u5c0e\u5165\u62e1\u5927\u304c\u6210\u9577\u3092\u727d\u5f15"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text css=&#8221;&#8221; el_class=&#8221;pre_h1&#8243;]2026 \u5e74 6 \u6708 16 \u65e5\uff08\u706b\uff09\u65e5\u672c\u767a\u8868[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u3001 2027 \u5e74\u5ea6\u7b2c 1 \u56db\u534a\u671f\u306b\u529b\u5f37\u3044\u6210\u9577\u3092\u9054\u6210\u3001<\/strong><strong>\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u4f01\u696d\u306b\u3088\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af AI \u3092\u6d3b\u7528\u3057\u305f<br \/>\n\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u5c0e\u5165\u62e1\u5927\u304c\u6210\u9577\u3092\u727d\u5f15<\/strong><\/h1>\n<h5>\uff5e Genesys Cloud \u306e\u5e74\u9593\u7d4c\u5e38\u53ce\u76ca\uff08 ARR \uff09\u306f 28 \u5104\u30c9\u30eb\u306b\u5230\u9054\u3001 AI \u6d3b\u7528\u306e\u62e1\u5927\u3092\u80cc\u666f\u306b\u524d\u5e74\u540c\u671f\u6bd4\u7d04 35 \uff05\u6210\u9577\uff5e<\/h5>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3 \u2013 2026 \u5e74 6 \u6708 4 \u65e5 &#8211; AI \u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b<a href=\"https:\/\/www.genesys.com\/ja-jp\">\u30b8\u30a7\u30cd\u30b7\u30b9<\/a>\u00ae\u306f\u672c\u65e5\u3001 2027 \u5e74\u5ea6\u7b2c 1 \u56db\u534a\u671f\uff08 2026 \u5e74 2 \u6708 1 \u65e5\uff5e 4 \u6708 30 \u65e5\uff09\u306b\u304a\u3044\u3066\u529b\u5f37\u3044\u6210\u9577\u3092\u9054\u6210\u3057\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u3001 Genesys Cloud\u2122 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u4f01\u696d\u306b\u3088\u308b\u63a1\u7528\u62e1\u5927\u304c\u7d9a\u3044\u3066\u3044\u308b\u3053\u3068\u306b\u52a0\u3048\u3001\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u3001\u696d\u52d9\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5927\u898f\u6a21\u306b\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u305f\u3081\u306e AI \u6a5f\u80fd\u306b\u5bfe\u3059\u308b\u9700\u8981\u304c\u9ad8\u307e\u3063\u3066\u3044\u308b\u3053\u3068\u306b\u3088\u308b\u3082\u306e\u3067\u3059\u3002<\/p>\n<p>Genesys Cloud\u2122 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u5f53\u56db\u534a\u671f\u306b\u304a\u3044\u3066\u3001\u5e74\u9593\u7d4c\u5e38\u53ce\u76ca\uff08 ARR \uff09<sup>\uff11<\/sup> \u304c 28 \u5104\u30c9\u30eb\u306b\u9054\u3057\u3001\u524d\u5e74\u540c\u671f\u6bd4\u3067\u7d0435\uff05\u306e\u6210\u9577\u3092\u8a18\u9332\u3057\u307e\u3057\u305f\u3002\u307e\u305f\u3001 Genesys Cloud \u306e\u7d14\u53ce\u76ca\u7dad\u6301\u7387\uff08 NRR \uff09<sup>\uff12<\/sup> \u306f\u5f53\u56db\u534a\u671f\u3082 120 \uff05\u3092\u4e0a\u56de\u308a\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u65e2\u5b58\u9867\u5ba2\u306b\u304a\u3051\u308b\u5229\u7528\u62e1\u5927\u304c\u529b\u5f37\u304f\u9032\u3093\u3067\u3044\u308b\u3053\u3068\u3092\u793a\u3059\u3082\u306e\u3067\u3042\u308a\u3001\u9867\u5ba2\u4f53\u9a13\uff08 CX \uff09\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u6226\u7565\u7684\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u3057\u3066\u3001\u4f01\u696d\u304c Genesys Cloud \u3092\u57fa\u76e4\u3068\u3057\u3066\u63a1\u7528\u3057\u3001\u305d\u306e\u6a5f\u80fd\u6d3b\u7528\u3092\u3055\u3089\u306b\u62e1\u5927\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u88cf\u4ed8\u3051\u3066\u3044\u307e\u3059\u3002\u3000\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u9818\u57df\u306b\u304a\u3051\u308b\u62e1\u5927\u3082\u7d99\u7d9a\u3057\u3066\u304a\u308a\u3001\u7b2c 1 \u56db\u534a\u671f\u306b\u304a\u3051\u308b Genesys Cloud \u306e\u58f2\u4e0a\u306e\u7d04 45 \uff05\u306f\u5317\u7c73\u4ee5\u5916\u306e\u5730\u57df\u304b\u3089\u306e\u3082\u306e\u3068\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u4f1a\u9577\u517c\u6700\u9ad8\u7d4c\u55b6\u8cac\u4efb\u8005\uff08 CEO \uff09\u3001\u30c8\u30cb\u30fc\u30fb\u30d9\u30a4\u30c4\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<br \/>\n\u300c AI \u306f\u5b9f\u8a3c\u5b9f\u9a13\u306e\u6bb5\u968e\u304b\u3089\u672c\u683c\u7684\u306a\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u6d3b\u7528\u306e\u6bb5\u968e\u3078\u3068\u79fb\u884c\u3057\u3066\u304a\u308a\u3001\u4f01\u696d\u306b\u306f\u3001\u4e8b\u696d\u5168\u4f53\u306b\u308f\u305f\u308b\u9867\u5ba2\u4f53\u9a13\u3092\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3067\u304d\u308b\u6226\u7565\u7684\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002\u4eca\u56de\u306e\u529b\u5f37\u3044\u6210\u9577\u306f\u3001 Genesys Cloud \u306b\u5bfe\u3059\u308b\u9700\u8981\u306e\u9ad8\u307e\u308a\u3092\u53cd\u6620\u3059\u308b\u3082\u306e\u3067\u3042\u308a\u3001\u4f01\u696d\u304c\u696d\u52d9\u306e\u30e2\u30c0\u30ca\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u63a8\u9032\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u3001\u4eba\u9593\u3089\u3057\u3055\u3068\u5171\u611f\u6027\u3092\u5099\u3048\u305f\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5927\u898f\u6a21\u306b\u5b9f\u73fe\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u5f37\u5316\u3067\u304d\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002\u300d<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af AI \u306b\u3088\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u9867\u5ba2\u4f01\u696d\u306e\u30d3\u30b8\u30cd\u30b9\u30a4\u30f3\u30d1\u30af\u30c8\u3092\u5b9f\u73fe<\/strong><\/p>\n<p>\u73fe\u5728\u3001\u4e16\u754c\u3067 7,000 \u793e\u4ee5\u4e0a\u306e\u4f01\u696d\u30fb\u7d44\u7e54\u304cGenesys Cloud\u3092\u6d3b\u7528\u3057\u3066\u304a\u308a\u3001<strong>\u30d1\u30ca\u30bd\u30cb\u30c3\u30af \u30c7\u30b8\u30bf\u30eb<\/strong>\u3001 <strong>Achieve \u3001 Banco de Cr\u00e9dito del Per\u00fa \u3001 Banco Galicia \u3001 Latham \u3001 Pool Company \u3001 OSF Healthcare \u3001 Texas Department of Motor Vehicles \u3001 TOTVS \u3001 Western Dental <\/strong>\u306a\u3069\u304c\u542b\u307e\u308c\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u4f01\u696d\u30fb\u7d44\u7e54\u306f\u3001 Genesys Cloud \u3092\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u304a\u3088\u3073\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3092\u4e8b\u696d\u5168\u4f53\u306b\u308f\u305f\u3063\u3066\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u3066\u3044\u307e\u3059\u3002 AI \u6d3b\u7528\u304c\u52a0\u901f\u3059\u308b\u4e2d\u3001\u9867\u5ba2\u4f01\u696d\u306f Genesys Cloud AI \u3092\u6d3b\u7528\u3057\u3066\u696d\u52d9\u52b9\u7387\u306e\u5411\u4e0a\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5f37\u5316\u3001\u305d\u3057\u3066\u5177\u4f53\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u306e\u5275\u51fa\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u4ee5\u4e0b\u306f\u3001\u305d\u306e\u4e3b\u306a\u4e8b\u4f8b\u3067\u3059\u3002<\/p>\n<ul>\n<li><strong>\u00a0Utility Warehouse <\/strong><strong>\uff1a<\/strong>\u82f1\u56fd\u306e\u30de\u30eb\u30c1\u30b5\u30fc\u30d3\u30b9\u30fb\u30e6\u30fc\u30c6\u30a3\u30ea\u30c6\u30a3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308b\u540c\u793e\u306f\u3001 Genesys Cloud AI \u3092\u6d3b\u7528\u3057\u3001\u5bb6\u5ead\u5411\u3051\u306e\u751f\u6d3b\u30a4\u30f3\u30d5\u30e9\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3092\u7c21\u7d20\u5316\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u4e8b\u696d\u898f\u6a21\u306e\u62e1\u5927\u3092\u63a8\u9032\u3057\u3066\u3044\u307e\u3059\u3002 Genesys Cloud Agentic Virtual Agent \uff08 AVA \uff09\u3092\u308f\u305a\u304b 3 \u9031\u9593\u3067\u5c0e\u5165\u3057\u3001 AI \u3092\u6d3b\u7528\u3057\u305f\u5358\u4e00\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3078\u7d71\u5408\u3057\u305f\u3053\u3068\u3067\u3001\u30c1\u30e3\u30cd\u30eb\u5185\u89e3\u6c7a\u7387\u30922\u500d\u306b\u5411\u4e0a\u3055\u305b\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u5bfe\u5fdc\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u3088\u308a\u8fc5\u901f\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u306e\u63d0\u4f9b\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li><strong>\u00a0Riachuelo <\/strong><strong>\uff1a<\/strong>\u30d6\u30e9\u30b8\u30eb\u306e\u5927\u624b\u30d5\u30a1\u30c3\u30b7\u30e7\u30f3\u5c0f\u58f2\u4f01\u696d\u3067\u3042\u308b\u540c\u793e\u306f\u3001 Genesys Cloud AI \u3092\u6d3b\u7528\u3057\u3066\u30a2\u30d1\u30ec\u30eb\u88fd\u9020\u3001\u5c0f\u58f2\u3001\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u4e8b\u696d\u3092\u7d71\u5408\u3057\u3001\u4e8b\u696d\u5168\u4f53\u306b\u308f\u305f\u308b\u9867\u5ba2\u4f53\u9a13\u3092\u52b9\u7387\u5316\u3057\u307e\u3057\u305f\u3002\u305d\u306e\u7d50\u679c\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08 CSAT \uff09\u304c 11 \u30dd\u30a4\u30f3\u30c8\u5411\u4e0a\u3057\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u95a2\u9023\u30b3\u30b9\u30c8\u3092 26 \uff05\u524a\u6e1b\u3057\u307e\u3057\u305f\u3002\u307e\u305f\u3001 Genesys Cloud Agent Copilot \u3001\u30b9\u30d4\u30fc\u30c1\uff06\u30c6\u30ad\u30b9\u30c8\u5206\u6790\u6a5f\u80fd\uff08 Speech and Text Analytics \uff09\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08WEM\u3001Workforce Engagement Management\uff09\u306a\u3069\u306e\u6a5f\u80fd\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u751f\u7523\u6027\u3092 400 \uff05\u5411\u4e0a\u3055\u305b\u308b\u3068\u3068\u3082\u306b\u3001\u51e6\u7406\u6642\u9593\u3092 75 \uff05\u3001\u5e73\u5747\u5bfe\u5fdc\u6642\u9593\uff08 AHT \uff09\u3092 28 \uff05\u524a\u6e1b\u3057\u3001\u696d\u52d9\u52b9\u7387\u306e\u5927\u5e45\u306a\u6539\u5584\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li><strong>\u00a0CLEAResult <\/strong><strong>\uff1a<\/strong>\u5317\u7c73\u6700\u5927\u306e\u30a8\u30cd\u30eb\u30ae\u30fc\u52b9\u7387\u5316\u3001\u30a8\u30cd\u30eb\u30ae\u30fc\u30c8\u30e9\u30f3\u30b8\u30b7\u30e7\u30f3\u3001\u304a\u3088\u3073\u30a8\u30cd\u30eb\u30ae\u30fc\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3\u30b5\u30fc\u30d3\u30b9\u306e\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3067\u3042\u308b\u540c\u793e\u306f\u3001 Genesys Cloud AI \u3092\u6d3b\u7528\u3057\u3066\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u306e\u52b9\u7387\u5316\u3068\u5927\u898f\u6a21\u306a\u696d\u52d9\u904b\u55b6\u306e\u9ad8\u5ea6\u5316\u3092\u63a8\u9032\u3057\u3066\u3044\u307e\u3059\u3002 Genesys Cloud Agent Copilot \u306e\u5c0e\u5165\u306b\u3088\u308a\u3001\u901a\u8a71\u5f8c\u696d\u52d9\uff08 ACW \uff09\u3092 70 \uff05\u4ee5\u4e0a\u524a\u6e1b\u3057\u305f\u307b\u304b\u3001 Genesys Cloud Virtual Agent \u306b\u3088\u3063\u3066\u30b3\u30fc\u30eb\u4ef6\u6570\u3092 20 \uff05\u524a\u6e1b\u3057\u307e\u3057\u305f\u3002<\/li>\n<li><strong>\u00a0CarMax <\/strong><strong>\uff1a <\/strong>30 \u5e74\u4ee5\u4e0a\u306b\u308f\u305f\u308a\u81ea\u52d5\u8eca\u5c0f\u58f2\u696d\u754c\u3092\u30ea\u30fc\u30c9\u3057\u3066\u304d\u305f\u540c\u793e\u306f\u3001 Genesys Cloud AI \u3092\u6d3b\u7528\u3057\u3001\u5e74\u9593 700 \u4e07\u4ef6\u4ee5\u4e0a\u306e\u9867\u5ba2\u5bfe\u5fdc\u3092\u652f\u3048\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u3055\u3089\u306a\u308b\u5411\u4e0a\u3092\u63a8\u9032\u3057\u3066\u3044\u307e\u3059\u3002\u30a4\u30f3\u30b5\u30a4\u30c8\u306e\u7d71\u5408\u3068 CRM \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u306e\u9023\u643a\u306b\u3088\u308a\u3001\u9867\u5ba2\u63a5\u70b9\u304a\u3088\u3073\u5f93\u696d\u54e1\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306b\u95a2\u3059\u308b\u53ef\u8996\u6027\u3092\u5411\u4e0a\u3055\u305b\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u696d\u52d9\u52b9\u7387\u306e\u5411\u4e0a\u3001\u3088\u308a\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9867\u5ba2\u4f53\u9a13\u306e\u63d0\u4f9b\u3001\u305d\u3057\u3066\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u306b\u308f\u305f\u308b\u7d99\u7d9a\u7684\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li><strong>\u00a0Carglass <\/strong><strong>\uff1a<\/strong>\u8eca\u4e21\u7528\u30ac\u30e9\u30b9\u306e\u4fee\u7406\u30fb\u4ea4\u63db\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u540c\u793e\u306f\u3001 Genesys Cloud AI \u306e\u6d3b\u7528\u306b\u3088\u308a\u3001\u5bfe\u5fdc\u3057\u305f\u9867\u5ba2\u304b\u3089\u306e\u96fb\u8a71\u4ef6\u6570\u3092 14 \uff05\u5897\u52a0\u3055\u305b\u308b\u3068\u3068\u3082\u306b\u3001\u518d\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570\u3092 42 \uff05\u524a\u6e1b\u3057\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u65bd\u7b56\u306b\u304a\u3051\u308b\u9867\u5ba2\u63a5\u89e6\u7387\u3092 13 \uff05\u5411\u4e0a\u3055\u305b\u3066\u3044\u307e\u3059\u3002\u3055\u3089\u306b\u3001 WhatsApp \u3092\u306f\u3058\u3081\u3068\u3059\u308b\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3092 AI \u3001\u81ea\u52d5\u5316\u6a5f\u80fd\u3001\u304a\u3088\u3073 Genesys Cloud \u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3068\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u9ad8\u5ea6\u306a\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3068\u9867\u5ba2\u81ea\u8eab\u306b\u3088\u308b\u4e88\u7d04\u53d7\u4ed8\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li><strong>\u00a0Electrolux <\/strong><strong>\uff1a<\/strong>\u4e16\u754c\u6709\u6570\u306e\u5bb6\u96fb\u30e1\u30fc\u30ab\u30fc\u3067\u3042\u308b\u540c\u793e\u306f\u3001 Genesys Cloud AI \u306e\u6d3b\u7528\u306b\u3088\u308a\u3001\u9867\u5ba2\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u3092 47 \u30dd\u30a4\u30f3\u30c8\u5411\u4e0a\u3055\u305b\u308b\u3068\u3068\u3082\u306b\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u95a2\u9023\u30b3\u30b9\u30c8\u3092 70 \uff05\u524a\u6e1b\u3057\u307e\u3057\u305f\u3002 Genesys Cloud Journey Management \u3001 Genesys Cloud Agentic Virtual Agent \uff08 AVA \uff09\u3001\u304a\u3088\u3073 Genesys Cloud Copilots \u3092\u6d3b\u7528\u3057\u3001\u97f3\u58f0\u3001\u30c7\u30b8\u30bf\u30eb\u3001 AI \u3092\u5358\u4e00\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u52b9\u7387\u306e\u5411\u4e0a\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5f37\u5316\u306b\u3064\u306a\u304c\u308b\u9867\u5ba2\u4f53\u9a13\u304a\u3088\u3073\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li><strong>\u00a0Ferguson Enterprises <\/strong><strong>\uff1a<\/strong>\u5317\u7c73\u6700\u5927\u306e\u6c34\u95a2\u9023\u304a\u3088\u3073\u7a7a\u8abf\u95a2\u9023\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u5c02\u9580\u6d41\u901a\u4f01\u696d\u3067\u3042\u308b\u540c\u793e\u306f\u3001 Genesys Cloud \u3092\u6d3b\u7528\u3057\u3001\u5927\u898f\u6a21\u304b\u3064\u4e00\u8cab\u6027\u306e\u3042\u308b\u9867\u5ba2\u4f53\u9a13\u306e\u63d0\u4f9b\u3092\u63a8\u9032\u3057\u3066\u3044\u307e\u3059\u3002 Genesys Cloud Associate \u3092\u6d3b\u7528\u3057\u3066\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u5bfe\u8c61\u3092\u652f\u5e97\u5f93\u696d\u54e1\u3078\u3068\u62e1\u5f35\u3057\u305f\u3053\u3068\u3067\u3001\u5fdc\u7b54\u7387\u306e\u5411\u4e0a\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u6539\u5584\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u306f\u5730\u57df\u306b\u7cbe\u901a\u3057\u305f\u5c02\u9580\u30b9\u30bf\u30c3\u30d5\u3078\u8fc5\u901f\u306b\u3064\u306a\u304c\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u3001\u3088\u308a\u8fc5\u901f\u3067\u8cea\u306e\u9ad8\u3044\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li><strong>\u30c8\u30e9\u30f3\u30b9\u30b3\u30b9\u30e2\u30b9\uff1a<\/strong>\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\u3092\u4ee3\u8868\u3059\u308b BPO \u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3067\u3042\u308b\u30c8\u30e9\u30f3\u30b9\u30b3\u30b9\u30e2\u30b9\u682a\u5f0f\u4f1a\u793e\u306f\u3001 Genesys Cloud \u3092\u6d3b\u7528\u3057\u3066\u3001\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u63d0\u4f9b\u3092\u5f37\u5316\u3057\u3066\u3044\u307e\u3059\u3002 AI \u9023\u643a\u3001\u97f3\u58f0\u8a8d\u8b58\u3001\u30b3\u30fc\u30eb\u30d0\u30c3\u30af\u6a5f\u80fd\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u5e73\u5747\u5f85\u3061\u6642\u9593\u3092\u534a\u6e1b\u3055\u305b\u3001\u5fdc\u7b54\u7387\u3092 90 %\u4ee5\u4e0a\u5411\u4e0a\u3055\u305b\u308b\u3068\u3068\u3082\u306b\u3001\u901a\u8a71\u5f8c\u306e\u4f5c\u696d\u3092\u524a\u6e1b\u3059\u308b\u3053\u3068\u3067\u5e74\u9593 1 \u4e07\u6642\u9593\u4ee5\u4e0a\u306e\u904b\u7528\u6642\u9593\u3092\u7bc0\u7d04\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li><strong>\u00a0Actinver <\/strong><strong>\uff1a<\/strong>\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u540c\u793e\u306f\u3001 Genesys Cloud \u306e\u6d3b\u7528\u306b\u3088\u308a\u3001\u653e\u68c4\u547c\u7387\u3092 80 \uff05\u4ee5\u4e0a\u524a\u6e1b\u3057\u3001\u7d04 3 \uff05\u307e\u3067\u4f4e\u6e1b\u3057\u307e\u3057\u305f\u3002\u307e\u305f\u3001 Genesys Cloud AI \u306e\u6a5f\u80fd\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u306e\u4fca\u654f\u6027\u3092\u9ad8\u3081\u308b\u3068\u3068\u3082\u306b\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u306e\u610f\u601d\u6c7a\u5b9a\u3092\u5f37\u5316\u3057\u3066\u3044\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u53ef\u8996\u6027\u3001\u7d71\u5236\u6027\u3001\u304a\u3088\u3073\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3092\u5411\u4e0a\u3055\u305b\u306a\u304c\u3089\u3001\u3088\u308a\u52b9\u7387\u7684\u306a\u9867\u5ba2\u4f53\u9a13\u306e\u63d0\u4f9b\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li><strong>\u00a0TELUS Communications <\/strong><strong>\uff1a<\/strong>\u30ab\u30ca\u30c0\u3092\u4ee3\u8868\u3059\u308b\u901a\u4fe1\u4e8b\u696d\u8005\u3067\u3042\u308b\u540c\u793e\u306f\u3001 Genesys Cloud AI \u3068\u306e\u7d71\u5408\u306b\u3088\u308a\u3001\u5e73\u5747\u5bfe\u5fdc\u6642\u9593\uff08 AHT \uff09\u304a\u3088\u3073\u30b3\u30fc\u30eb\u8ee2\u9001\u4ef6\u6570\u3092\u305d\u308c\u305e\u308c 20 \uff05\u524a\u6e1b\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u904b\u55b6\u5168\u4f53\u306b\u304a\u3051\u308b\u30b3\u30b9\u30c8\u524a\u6e1b\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002 Genesys Cloud \u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30fb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\uff08 Predictive Routing \uff09\u3084 Genesys Cloud Agent Copilot \u3092\u306f\u3058\u3081\u3068\u3059\u308b AI \u6a5f\u80fd\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u8907\u96d1\u306a\u9867\u5ba2\u5bfe\u5fdc\u30d7\u30ed\u30bb\u30b9\u306e\u7c21\u7d20\u5316\u3092\u63a8\u9032\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u9867\u5ba2\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u3001\u5fc5\u8981\u306a\u60c5\u5831\u3084\u30b5\u30dd\u30fc\u30c8\u3078\u3088\u308a\u8fc5\u901f\u306b\u3064\u306a\u3052\u3089\u308c\u308b\u74b0\u5883\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><strong>\u8077\u5834\u74b0\u5883\u304a\u3088\u3073\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u95a2\u3059\u308b\u8a55\u4fa1<br \/>\n<\/strong>\u5f53\u56db\u534a\u671f\u306b\u304a\u3044\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f AI \u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u304a\u3051\u308b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3001\u4f01\u696d\u6587\u5316\u3001\u304a\u3088\u3073\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u306b\u95a2\u3057\u3066\u3001\u5f15\u304d\u7d9a\u304d\u30b0\u30ed\u30fc\u30d0\u30eb\u3067\u9ad8\u3044\u8a55\u4fa1\u3092\u7372\u5f97\u3057\u307e\u3057\u305f\u3002<\/p>\n<ul>\n<li>\u56fd\u969b\u7684\u306b\u8a8d\u3081\u3089\u308c\u305f\u300c\u50cd\u304d\u304c\u3044\u306e\u3042\u308b\u4f1a\u793e\u300d\u8a8d\u5b9a\u5236\u5ea6 Great Place To Work\u00ae \u306b\u3088\u308a\u3001\u30ab\u30ca\u30c0\u3001\u30b9\u30da\u30a4\u30f3\u3001\u30c9\u30a4\u30c4\u3001\u30e1\u30ad\u30b7\u30b3\u3001\u82f1\u56fd\u3001\u30a2\u30e9\u30d6\u9996\u9577\u56fd\u9023\u90a6\u3001\u304a\u3088\u3073\u30b5\u30a6\u30b8\u30a2\u30e9\u30d3\u30a2\u738b\u56fd\u306b\u304a\u3044\u3066\u300c Best Workplaces \u300d\u306b\u9078\u51fa<\/li>\n<li>Genesys Ireland\u304c\u300c Best Workplace for Women \u300d\u304a\u3088\u3073\u300c Best Workplace for Health and Wellbeing \u300d\u306b\u8a8d\u5b9a<\/li>\n<li>Genesys Mexico\u304c\u300c Best Workplace for Women \u300d\u306b\u8a8d\u5b9a<\/li>\n<li>\u30ab\u30ca\u30c0\u306b\u304a\u3044\u3066\u300c Best Workplace for Mental Wellness \u300d\u306b\u8a8d\u5b9a<\/li>\n<li>\u30c9\u30a4\u30c4\u306b\u304a\u3044\u3066\u300c Best Workplaces in Information Technology \u300d\u306b\u9078\u51fa<\/li>\n<li>\u7c73\u56fd\u306b\u304a\u3044\u3066\u300c Fortune Best Large Workplaces in the Bay Area 2026 \u300d\u306b\u9078\u51fa<\/li>\n<\/ul>\n<p>\u3055\u3089\u306b\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f G2 \u304c\u767a\u8868\u3059\u308b\u300c<a href=\"https:\/\/www.genesys.com\/company\/newsroom\/announcements\/genesys-earns-spot-on-g2s-2026-best-software-awards-for-agentic-ai-and-customer-service-products\">2026 Best Software Awards<\/a>\u300d\u306b\u304a\u3044\u3066\u3001\u300c Best Agentic AI Software \u300d\u304a\u3088\u3073\u300c Best Customer Service Software \u300d\u306b\u9078\u51fa\u3055\u308c\u307e\u3057\u305f\u3002\u3053\u306e\u8a55\u4fa1\u306f\u3001 Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u304b\u3089\u306e\u9ad8\u3044\u8a55\u4fa1\u3068\u5e02\u5834\u306b\u304a\u3051\u308b\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u3092\u88cf\u4ed8\u3051\u308b\u3082\u306e\u3067\u3042\u308a\u3001\u4f01\u696d\u304c AI \u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5927\u898f\u6a21\u306b\u5b9f\u73fe\u3059\u308b\u3053\u3068\u3092\u652f\u63f4\u3059\u308b Genesys \u306e\u53d6\u308a\u7d44\u307f\u304c\u5e83\u304f\u8a8d\u3081\u3089\u308c\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u3010\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066\u3011<br \/>\n<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u00ae \u306f\u3001\u6700\u9ad8\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u5275\u51fa\u3059\u308b\u305f\u3081\u306b\u3001\u4e16\u754c\u4e2d\u306e 8,000 \u3092\u8d85\u3048\u308b\u4f01\u696d\u3092\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002 Genesys Cloud\u2122\u00a0 \u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af AI \u3092\u4e2d\u6838\u306b\u636e\u3048\u305f AI \u99c6\u52d5\u306e\u300c\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u300d\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308a\u3001\u4f01\u696d\u5168\u4f53\u306e\u4eba\u30fb\u30b7\u30b9\u30c6\u30e0\u30fb\u30c7\u30fc\u30bf\u30fb AI \u3092\u3064\u306a\u304e\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u4f01\u696d\u306f\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3084\u6210\u9577\u3001\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3092\u63a8\u9032\u3059\u308b\u3068\u540c\u6642\u306b\u3001\u4eba\u3068 AI \u306e\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u3092\u6a2a\u65ad\u3057\u3066\u696d\u52d9\u52b9\u7387\u3068\u30c1\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u8a73\u3057\u304f\u306f<a href=\"http:\/\/www.genesys.com\/ja-jp\">www.genesys.com\/ja-jp<\/a>\u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n<p>\u00a9 2026 Genesys. \u7121\u65ad\u8907\u5199\u30fb\u8ee2\u8f09\u3092\u7981\u3058\u307e\u3059\u3002Genesys\u3001Genesys\u30ed\u30b4\u3001Genesys Cloud\u3001Genesys Cloud CX\u3001GCNow\u3001Experience as a Service\u3001Radarr\u304a\u3088\u3073AppFoundry\u306f\u3001Genesys\u306e\u5546\u6a19\u3001\u30b5\u30fc\u30d3\u30b9\u30de\u30fc\u30af\u304a\u3088\u3073\/\u307e\u305f\u306f\u767b\u9332\u5546\u6a19\u3067\u3059\u3002\u305d\u306e\u4ed6\u306e\u4f1a\u793e\u540d\u304a\u3088\u3073\u30ed\u30b4\u306f\u3001\u5404\u793e\u306e\u767b\u9332\u5546\u6a19\u307e\u305f\u306f\u5546\u6a19\u3067\u3042\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u203b\uff11\u3000\u5e74\u9593\u7d4c\u5e38\u53ce\u76ca\uff08 ARR \uff09\u306f\u3001 Genesys Cloud \u306e\u56db\u534a\u671f\u53ce\u76ca\uff08\u5951\u7d04\u306b\u57fa\u3065\u304f\u53ce\u76ca\u304a\u3088\u3073\u5229\u7528\u91cf\u306b\u5fdc\u3058\u305f\u5f93\u91cf\u8ab2\u91d1\u53ce\u76ca\u3092\u542b\u3080\uff09\u3092 4 \u500d\u3057\u305f\u3082\u306e\u3068\u5b9a\u7fa9\u3055\u308c\u307e\u3059\u3002<br \/>\n\u203b\uff12\u3000 Genesys Cloud NRR \u3068\u306f\u3001 Genesys Cloud \u306e\u7d14\u53ce\u76ca\u7dad\u6301\u7387\u3092\u6307\u3057\u307e\u3059\u3002 Genesys Cloud NRR \u306f\u3001\u904e\u53bb 12 \u4f1a\u8a08\u56db\u534a\u671f\u306b\u308f\u305f\u308a\u3001\u524d\u5e74\u306e\u540c\u4f1a\u8a08\u56db\u534a\u671f\u306b\u53ce\u76ca\u3092\u8a08\u4e0a\u3057\u305f\u9867\u5ba2\u3092\u30b3\u30db\u30fc\u30c8\u3068\u3057\u3066\u5b9a\u7fa9\u3057\u3001\u3053\u306e\u9867\u5ba2\u7fa4\u306b\u304a\u3051\u308b\u76f4\u8fd1 12 \u304b\u6708\u9593\u306e Genesys Cloud \u53ce\u76ca\u3092\u3001\u524d\u5e74\u540c\u671f\u306e 12 \u304b\u6708\u9593\u306b\u304a\u3051\u308b Genesys Cloud \u53ce\u76ca\u3068\u6bd4\u8f03\u3057\u3066\u7b97\u51fa\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u5831\u9053\u95a2\u4fc2\u554f\u3044\u5408\u308f\u305b\u5148<br \/>\n<\/strong>Genesys PR \u4e8b\u52d9\u5c40\uff08\u682a\u5f0f\u4f1a\u793e\u30a4\u30cb\u30b7\u30e3\u30eb\u5185\uff09 \u62c5\u5f53\uff1a\u5e73\u6797\u3001\u9577\u5ca1\u3001\u79cb\u5c71<br \/>\n03-5572-7334 | genesys_pr@vectorinc.co.jp[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !impo [&hellip;]<\/p>\n","protected":false},"author":1037,"featured_media":620089,"template":"","class_list":["post-628707","announcements","type-announcements","status-publish","has-post-thumbnail","hentry"],"acf":{"news_date":"06\/16\/2026","utm_pass":false,"asset_expiration":"","enable_external_utm":false,"disable_chat":false,"meta_title":"\u30b8\u30a7\u30cd\u30b7\u30b9\u30012027\u5e74\u5ea6\u7b2c1\u56db\u534a\u671f\u306b\u529b\u5f37\u3044\u6210\u9577\u3092\u9054\u6210","meta_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001Genesys Cloud\u2122\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u7b2c1\u56db\u534a\u671f\u306b\u304a\u3044\u3066\u3001\u5e74\u9593\u7d4c\u5e38\u53ce\u76ca\uff08ARR\uff09\uff11 \u304c28\u5104\u30c9\u30eb\u306b\u9054\u3057\u3001\u524d\u5e74\u540c\u671f\u6bd4\u3067\u7d0435\uff05\u306e\u6210\u9577\u3092\u8a18\u9332\u3057\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002","no_index":false,"no_follow":false,"meta_twitter_title":"\u30b8\u30a7\u30cd\u30b7\u30b9\u30012027\u5e74\u5ea6\u7b2c1\u56db\u534a\u671f\u306b\u529b\u5f37\u3044\u6210\u9577\u3092\u9054\u6210","meta_twitter_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001Genesys Cloud\u2122\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u7b2c1\u56db\u534a\u671f\u306b\u304a\u3044\u3066\u3001\u5e74\u9593\u7d4c\u5e38\u53ce\u76ca\uff08ARR\uff09\uff11 \u304c28\u5104\u30c9\u30eb\u306b\u9054\u3057\u3001\u524d\u5e74\u540c\u671f\u6bd4\u3067\u7d0435\uff05\u306e\u6210\u9577\u3092\u8a18\u9332\u3057\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002","meta_facebook_title":"\u30b8\u30a7\u30cd\u30b7\u30b9\u30012027\u5e74\u5ea6\u7b2c1\u56db\u534a\u671f\u306b\u529b\u5f37\u3044\u6210\u9577\u3092\u9054\u6210","meta_facebook_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001Genesys Cloud\u2122\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u7b2c1\u56db\u534a\u671f\u306b\u304a\u3044\u3066\u3001\u5e74\u9593\u7d4c\u5e38\u53ce\u76ca\uff08ARR\uff09\uff11 \u304c28\u5104\u30c9\u30eb\u306b\u9054\u3057\u3001\u524d\u5e74\u540c\u671f\u6bd4\u3067\u7d0435\uff05\u306e\u6210\u9577\u3092\u8a18\u9332\u3057\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002","custom_canonical_url":"","domain_list":"","pr_template":"advanced","enable_global_intellimize":true,"enable_intellimize_api":false,"enable_ab_test":false,"disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":"","enable_anti_flicker":false},"news_date":"2026-06-16","_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/628707","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/1037"}],"version-history":[{"count":11,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/628707\/revisions"}],"predecessor-version":[{"id":629378,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/628707\/revisions\/629378"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media\/620089"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=628707"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}