{"id":621522,"date":"2026-04-06T19:12:14","date_gmt":"2026-04-07T02:12:14","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=621522"},"modified":"2026-04-07T16:52:59","modified_gmt":"2026-04-07T23:52:59","slug":"genesys-reports-record-fourth-quarter-as-organizations-accelerate-the-adoption-of-ai-powered-experience-orchestration","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-reports-record-fourth-quarter-as-organizations-accelerate-the-adoption-of-ai-powered-experience-orchestration","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u904e\u53bb\u6700\u9ad8\u306e\u7b2c4\u56db\u534a\u671f\u696d\u7e3e\u3092\u8a18\u9332"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; 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Cloud\u306e\u65b0\u898f\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3051\u308b\u5e74\u9593\u5951\u7d04\u984d\uff08ACV\uff09\u306e20%\u3092Genesys Cloud AI\u304c\u5360\u3081\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001AI\u304c\u4f01\u696d\u306e\u30c7\u30b8\u30bf\u30eb\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u3092\u63a8\u9032\u3059\u308b\u4e2d\u6838\u7684\u306a\u5f79\u5272\u3092\u62c5\u3063\u3066\u3044\u308b\u3053\u3068\u304c\u793a\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u7b2c4\u56db\u534a\u671f\u306b\u304a\u3044\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u5e74\u9593\u5951\u7d04\u984d\uff08ACV\uff09\u304c100\u4e07\u30c9\u30eb\u8d85\u306e\u5927\u578b\u6848\u4ef6\u309250\u4ef6\u4ee5\u4e0a\u6210\u7d04\u3057\u3001\u6848\u4ef6\u6570\u306f\u524d\u5e74\u540c\u671f\u6bd4\u306735%\u4ee5\u4e0a\u306e\u5897\u52a0\u3092\u8a18\u9332\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u3089\u306e\u3046\u306110\u4ef6\u8d85\u304cAI\u3092\u4e2d\u6838\u3068\u3057\u305f\u6848\u4ef6\u3067\u3042\u308a\u3001AI\u6a5f\u80fd\u304c\u7dcfACV\u306e50\uff05\u4ee5\u4e0a\u3092\u5360\u3081\u307e\u3057\u305f\u3002\u3053\u308c\u3089\u306e\u6848\u4ef6\u306b\u306f\u3001\u4e16\u754c\u6700\u5927\u7d1a\u306e\u90f5\u4fbf\u30fb\u5c0f\u5305\u914d\u9001\u4e8b\u696d\u8005\u3084\u3001\u591a\u56fd\u7c4d\u306e\u81ea\u52d5\u8eca\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u4f01\u696d\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u4f1a\u9577\u517c\u6700\u9ad8\u7d4c\u55b6\u8cac\u4efb\u8005\uff08CEO\uff09\u3001\u30c8\u30cb\u30fc\u30fb\u30d9\u30a4\u30c4\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<br 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Cloud\u3092\u6a19\u6e96\u57fa\u76e4\u3068\u3057\u3066\u63a1\u7528\u3057\u3066\u3044\u307e\u3059\u3002\u300d<\/p>\n<p>\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u9818\u57df\u306b\u304a\u3051\u308b\u62e1\u5927\u306f\u901a\u671f\u3092\u901a\u3058\u3066\u5805\u8abf\u306b\u63a8\u79fb\u3057\u3001\u65b0\u898f\u304a\u3088\u3073\u65e2\u5b58\u9867\u5ba2\u304cGenesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u3067AI\u3001\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u3001\u30c7\u30b8\u30bf\u30eb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6a5f\u80fd\u306e\u6d3b\u7528\u3092\u4e00\u5c64\u5e83\u3052\u305f\u3053\u3068\u304c\u3001\u305d\u306e\u727d\u5f15\u8981\u56e0\u3068\u306a\u308a\u307e\u3057\u305f\u3002Genesys Cloud\u306e\u7d14\u53ce\u76ca\u7dad\u6301\u7387\uff08NRR\uff09<sup>\uff12<\/sup>\u306f\u5f53\u56db\u534a\u671f\u3082120\uff05\u3092\u4e0a\u56de\u308a\u3001\u3053\u306e\u6c34\u6e96\u309212\u56db\u534a\u671f\u9023\u7d9a\u3067\u7dad\u6301\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306f\u65e2\u5b58\u9867\u5ba2\u306b\u304a\u3051\u308b\u5229\u7528\u62e1\u5927\u304c\u529b\u5f37\u304f\u9032\u3093\u3067\u3044\u308b\u3053\u3068\u3092\u793a\u3059\u3082\u306e\u3067\u3042\u308a\u3001\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u6226\u7565\u7684\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u3057\u3066\u3001Genesys Cloud\u3092\u57fa\u76e4\u3068\u3057\u3066\u63a1\u7528\u3059\u308b\u52d5\u304d\u304c\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u4f01\u696d\u3092\u4e2d\u5fc3\u306b\u3055\u3089\u306b\u5e83\u304c\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u88cf\u4ed8\u3051\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30afAI\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u5927\u898f\u6a21\u306b\u63a8\u9032<\/strong><\/p>\n<p>Genesys 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AI\u306f\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u652f\u63f4\u3068\u81ea\u52d5\u8a55\u4fa1\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u7d44\u7e54\u306b\u304a\u3051\u308b\u4eba\u6750\u7ba1\u7406\u3084\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3001\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u5728\u308a\u65b9\u3092\u5909\u9769\u3057\u3001\u3088\u308a\u9ad8\u5ea6\u306a\u30b3\u30fc\u30c1\u30f3\u30b0\u3068\u4e00\u8cab\u6027\u306e\u3042\u308b\u9867\u5ba2\u4f53\u9a13\u306e\u5b9f\u73fe\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u5411\u3051AI\u6a5f\u80fd\u3092\u6d3b\u7528\u3059\u308b\u7d44\u7e54\u6570\u306f\u524d\u5e74\u540c\u671f\u6bd4\u30672\u500d\u4ee5\u4e0a\u306b\u5897\u52a0\u3057\u3066\u304a\u308a\u3001AI\u306b\u3088\u308b\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30ca\u30eb\u30fb\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3078\u306e\u9700\u8981\u306e\u9ad8\u307e\u308a\u3092\u53cd\u6620\u3057\u3066\u3044\u307e\u3059\u3002\u5e73\u574795\uff05\u306e\u7cbe\u5ea6\u3067\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u81ea\u52d5\u30b9\u30b3\u30a2\u30ea\u30f3\u30b0\u3059\u308bGenesys Cloud Virtual Supervisor\u306f\u3001\u30ea\u30fc\u30c0\u30fc\u304c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8a55\u4fa1\u3084\u30b3\u30fc\u30c1\u30f3\u30b0\u3092\u3088\u308a\u52b9\u7387\u7684\u306b\u884c\u3048\u308b\u3088\u3046\u306b\u3057\u3001\u5171\u611f\u6027\u3068\u4e00\u8cab\u6027\u3092\u517c\u306d\u5099\u3048\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u5927\u898f\u6a21\u306b\u5b9f\u73fe\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u7d99\u7d9a\u7684\u306b\u63a8\u9032\u3059\u308b\u4e2d\u3067\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u5f53\u8a72\u4f1a\u8a08\u5e74\u5ea6\u306b\u304a\u3044\u3066\u3001\u4f01\u696d\u304c\u30b9\u30af\u30ea\u30d7\u30c8\u30d9\u30fc\u30b9\u306e\u81ea\u52d5\u5316\u304b\u3089\u8131\u5374\u3057\u3001\u8cac\u4efb\u3042\u308b\u76ee\u6a19\u5fd7\u5411\u578b\u306e\u81ea\u5f8b\u6027\u3078\u3068\u79fb\u884c\u3059\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u305f\u3001\u4e00\u9023\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30afAI\u306e\u9032\u5316\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u306f\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u5411\u3051CX\u9818\u57df\u3067\u521d\u3068\u306a\u308b\u3001\u5927\u898f\u6a21\u30a2\u30af\u30b7\u30e7\u30f3\u30e2\u30c7\u30eb\uff08LAM\uff09\u3092\u6d3b\u7528\u3057\u305f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u30fb\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u542b\u307e\u308c\u3066\u304a\u308a\u3001\u3088\u308a\u9ad8\u5ea6\u306a\u6587\u8108\u7406\u89e3\u3068\u3001\u8907\u96d1\u306a\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u6a2a\u65ad\u3057\u306a\u304c\u3089\u9867\u5ba2\u306e\u8981\u671b\u3092\u89e3\u6c7a\u307e\u3067\u4e00\u8cab\u3057\u3066\u9042\u884c\u3059\u308b\u80fd\u529b\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002Genesys Cloud\u2122 AI Studio\u304a\u3088\u3073AI Guides\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u660e\u78ba\u306a\u30ac\u30fc\u30c9\u30ec\u30fc\u30eb\u3084\u6a29\u9650\u8a2d\u5b9a\u3001\u900f\u660e\u6027\u3092\u5099\u3048\u305f\u5f62\u3067\u3001\u3053\u308c\u3089\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b\u4f53\u9a13\u3092\u8a2d\u8a08\u30fb\u7d71\u5236\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u76e3\u8996\u3084\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3092\u640d\u306a\u3046\u3053\u3068\u306a\u304f\u3001\u81ea\u5f8b\u6027\u3068\u30ea\u30b9\u30af\u7ba1\u7406\u3092\u4e21\u7acb\u3057\u305f\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5927\u898f\u6a21\u306b\u5c55\u958b\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306bGenesys\u306f\u3001Agent-to-Agent\uff08A2A\uff09\u3084Model Context Protocol\uff08MCP\uff09\u3092\u306f\u3058\u3081\u3068\u3059\u308b\u30aa\u30fc\u30d7\u30f3\u30b9\u30bf\u30f3\u30c0\u30fc\u30c9\u3092\u63a8\u9032\u3057\u3066\u304a\u308a\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u30b7\u30b9\u30c6\u30e0\u9593\u3067\u5b89\u5168\u306b\u9023\u643a\u3057\u3001\u8907\u6570\u30b9\u30c6\u30c3\u30d7\u306b\u308f\u305f\u308b\u9867\u5ba2\u5bfe\u5fdc\u3092\u4f01\u696d\u306e\u7d71\u5236\u306e\u3082\u3068\u3067\u8abf\u6574\u30fb\u5b9f\u884c\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/p>\n<p><strong>Genesys Cloud\u304c\u9867\u5ba2\u4f01\u696d\u306e\u30d3\u30b8\u30cd\u30b9\u30a4\u30f3\u30d1\u30af\u30c8\u3092\u5b9f\u73fe<\/strong><\/p>\n<p>2026\u5e74\u5ea6\u306b\u304a\u3044\u3066\u3001Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30e6\u30fc\u30b6\u30fc\u6570\u306f200\u4e07\u4eba\u3092\u7a81\u7834\u3057\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u3067\u306e\u5c0e\u5165\u62e1\u5927\u3068\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u6226\u7565\u57fa\u76e4\u3068\u3057\u3066\u306e\u5f79\u5272\u3092\u793a\u3057\u307e\u3057\u305f\u3002\u73fe\u5728\u3001\u4e16\u754c\u30677,000\u793e\u4ee5\u4e0a\u306e\u4f01\u696d\u30fb\u7d44\u7e54\u304cGenesys Cloud\u3092\u6d3b\u7528\u3057\u3066\u304a\u308a\u3001ESPN\u3001IHG Hotels &amp; Resorts\u3001Sephora Brazil\u3001Virgin Atlantic\u3001AAA Western and Central New York\u3001Beneva\u3001\u30b7\u30e3\u30eb\u30b8\u30e3\u653f\u5e9c\u3001National Bank of Canada\u3001United Federal Credit Union\u3001\u30e6\u30bf\u5dde\u653f\u5e9c\u306a\u3069\u304c\u542b\u307e\u308c\u307e\u3059\u3002Genesys Cloud\u306b\u3088\u308a\u3001\u3053\u308c\u3089\u306e\u4f01\u696d\u30fb\u7d44\u7e54\u306f\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u696d\u52d9\u52b9\u7387\u3092\u5927\u898f\u6a21\u306b\u5b9f\u73fe\u3057\u3001CX\u3092\u30d3\u30b8\u30cd\u30b9\u6210\u9577\u306e\u63a8\u9032\u529b\u3068\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u4e3b\u306a\u9867\u5ba2\u6210\u529f\u4e8b\u4f8b\uff1a<\/p>\n<ul>\n<li><strong>\u4e09\u4e95\u4f4f\u53cb\u6d77\u4e0a\u706b\u707d\u4fdd\u967a\u682a\u5f0f\u4f1a\u793e \u304a\u3088\u3073 \u3042\u3044\u304a\u3044\u30cb\u30c3\u30bb\u30a4\u540c\u548c\u640d\u5bb3\u4fdd\u967a\u682a\u5f0f\u4f1a\u793e\uff1a<\/strong>MS&amp;AD\u30db\u30fc\u30eb\u30c7\u30a3\u30f3\u30b0\u30b9\u5098\u4e0b\u306e2\u793e\uff08\u4e09\u4e95\u4f4f\u53cb\u6d77\u4e0a\u706b\u707d\u4fdd\u967a\u682a\u5f0f\u4f1a\u793e\u3001\u3042\u3044\u304a\u3044\u30cb\u30c3\u30bb\u30a4\u540c\u548c\u640d\u5bb3\u4fdd\u967a\u682a\u5f0f\u4f1a\u793e\uff09\u306f\u3001\u7d71\u5408\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u57fa\u76e4\u3068\u3057\u3066Genesys Cloud\u3092\u63a1\u7528\u3057\u3001\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u306e\u5909\u9769\u3092\u9032\u3081\u3066\u3044\u307e\u3059\u3002\u5168\u30c1\u30e3\u30cd\u30eb\u3068\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u7d71\u5408\u3057\u3001CX Cloud for Genesys and Salesforce\u3092\u5c0e\u5165\u3002AI\u3084\u751f\u6210AI\u3092\u6d3b\u7528\u3057\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3068\u696d\u52d9\u9ad8\u5ea6\u5316\u306e\u5b9f\u73fe\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002\u4eca\u5f8c\u306f\u304a\u5ba2\u3055\u307e\u306e\u5229\u4fbf\u6027\u5411\u4e0a\u3084\u5fdc\u5bfe\u54c1\u8cea\u306e\u5f37\u5316\u306a\u3069\u3001\u3055\u3089\u306a\u308b\u300c\u304a\u5ba2\u3055\u307e\u672c\u4f4d\u306e\u696d\u52d9\u904b\u55b6\u300d\u306e\u5b9f\u73fe\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u304d\u307e\u3059\u3002<\/li>\n<li><strong>Banco Bradesco<\/strong>\uff1a\u30d6\u30e9\u30b8\u30eb\u6700\u5927\u7d1a\u306e\u91d1\u878d\u6a5f\u95a2\u306e\u4e00\u3064\u3067\u3042\u308a\u3001\u5f93\u696d\u54e1\u65708\u4e07\u4eba\u4ee5\u4e0a\u3001\u5168\u56fd\u306b3,000\u306e\u652f\u5e97\u3092\u5c55\u958b\u3059\u308b\u540c\u793e\u306f\u3001Genesys Cloud\u306e\u6d3b\u7528\u306b\u3088\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u30b3\u30b9\u30c8\u309230\uff05\u524a\u6e1b\u3057\u3001\u7dcf\u4fdd\u6709\u30b3\u30b9\u30c8\uff08TCO\uff09\u3082\u7d0415\uff05\u524a\u6e1b\u3057\u307e\u3057\u305f\u3002\u307e\u305f\u3001Genesys\u3068Salesforce\u306eCX Cloud\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7d71\u5408\u3057\u3001\u5358\u4e00\u306e\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u4e0a\u3067\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u9867\u5ba2\u60c5\u5831\u3092\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u306f22\u30dd\u30a4\u30f3\u30c8\u5411\u4e0a\u3057\u3001\u9867\u5ba2\u304b\u3089\u306e\u4fe1\u983c\u5f37\u5316\u3068\u3068\u3082\u306b\u3001\u4e00\u8cab\u6027\u306e\u3042\u308b\u9ad8\u54c1\u8cea\u306a\u9867\u5ba2\u4f53\u9a13\u306e\u63d0\u4f9b\u3092\u5927\u898f\u6a21\u306b\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li><strong>Best Buy Canada\uff1a<\/strong>Genesys Cloud\u304a\u3088\u3073\u305d\u306eAI\u6a5f\u80fd\u306e\u5c0e\u5165\u306b\u3088\u308a\u3001\u904b\u7528\u30b3\u30b9\u30c8\u309220\uff05\u524a\u6e1b\u3057\u307e\u3057\u305f\u3002\u540c\u793e\u306f\u30ec\u30ac\u30b7\u30fc\u30b7\u30b9\u30c6\u30e0\u3092Genesys Cloud\u306b\u7d71\u5408\u3057\u3001Genesys Cloud Virtual Agents\u304a\u3088\u3073Agent Copilot\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u696d\u52d9\u52b9\u7387\u3092\u5411\u4e0a\u3002\u305d\u306e\u7d50\u679c\u3001\u5e73\u5747\u5bfe\u5fdc\u6642\u9593\u309219\uff05\u77ed\u7e2e\u3057\u3001\u30b3\u30fc\u30eb\u8ee2\u9001\u309240\uff05\u524a\u6e1b\u3057\u307e\u3057\u305f\u3002<\/li>\n<li><strong>Cemex\uff1a<\/strong>\u4e16\u754c\u6709\u6570\u306e\u5efa\u8a2d\u8cc7\u6750\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u4f01\u696d\u3067\u3042\u308b\u540c\u793e\u306f\u3001Genesys Cloud\u306e\u6d3b\u7528\u306b\u3088\u308a\u3001\u4eca\u5f8c2\u5e74\u9593\u3067\u7d2f\u8a08\u6570\u767e\u4e07\u30c9\u30eb\u898f\u6a21\u306e\u30b3\u30b9\u30c8\u524a\u6e1b\u3092\u898b\u8fbc\u3093\u3067\u3044\u307e\u3059\u3002\u53ef\u8996\u6027\u306e\u5411\u4e0a\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u8fc5\u901f\u5316\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\u306b\u3088\u308a\u3001\u3088\u308a\u8fc5\u901f\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u306e\u63d0\u4f9b\u3068\u3001\u696d\u52d9\u52b9\u7387\u306e\u5411\u4e0a\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li><strong>Coventry Building Society<\/strong><strong>\uff1a<\/strong>\u82f1\u56fd\u6700\u5927\u7d1a\u306e\u30d3\u30eb\u30c7\u30a3\u30f3\u30b0\u30fb\u30bd\u30b5\u30a8\u30c6\u30a3\u306e\u4e00\u3064\u3067\u3042\u308b\u540c\u793e\u306f\u3001\u9867\u5ba2\u304a\u3088\u3073\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u3001\u5e73\u5747\u5bfe\u5fdc\u6642\u9593\uff08AHT\uff09\u306e\u77ed\u7e2e\u3084\u9867\u5ba2\u306e\u5f85\u3061\u6642\u9593\u306e\u6539\u5584\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u73fe\u5728\u306f\u3001Genesys Cloud\u4e0a\u3067AI\u6a5f\u80fd\u306e\u3055\u3089\u306a\u308b\u6d3b\u7528\u3092\u691c\u8a0e\u3057\u3066\u304a\u308a\u3001Genesys Agent Copilot\u3001\u30c7\u30b8\u30bf\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3001Genesys Cloud Predictive Routing\u306a\u3069\u306e\u6a5f\u80fd\u3092\u62e1\u5f35\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u8fc5\u901f\u304b\u3064\u52b9\u7387\u7684\u306a\u9867\u5ba2\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li><strong>Langley Federal Credit Union\uff1a<\/strong>\u7c73\u56fd\u3067\u4e0a\u4f4d100\u306b\u5165\u308b\u898f\u6a21\u306e\u30af\u30ec\u30b8\u30c3\u30c8\u30e6\u30cb\u30aa\u30f3\u3067\u3042\u308b\u540c\u793e\u306f\u3001Genesys\u3068Salesforce\u306eCX Cloud\u3092\u6d3b\u7528\u3057\u3001\u3042\u3089\u3086\u308b\u9867\u5ba2\u63a5\u70b9\u306bAI\u306b\u3088\u308b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3092\u7d44\u307f\u8fbc\u3093\u3067\u3044\u307e\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3068CRM\u306e\u30c7\u30fc\u30bf\u3092\u7d71\u5408\u3057\u305fAI\u57fa\u76e4\u306b\u3088\u308a\u3001\u5fdc\u7b54\u901f\u5ea6\u306e\u5411\u4e0a\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u306e\u5f37\u5316\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u4e00\u8cab\u6027\u5411\u4e0a\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001NPS\u306e\u5411\u4e0a\u3068\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u9867\u5ba2\u60c5\u5831\u306b\u57fa\u3065\u3044\u305f\u9ad8\u54c1\u8cea\u306a\u5bfe\u5fdc\u304c\u53ef\u80fd\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/li>\n<li><strong>P&amp;N Group\uff1a<\/strong>\u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\u6700\u5927\u7d1a\u306e\u9867\u5ba2\u51fa\u8cc7\u578b\u91d1\u878d\u30b0\u30eb\u30fc\u30d7\u306e\u4e00\u3064\u3067\u3042\u308b\u540c\u793e\u306f\u3001Genesys\u3068Salesforce\u306eCX Cloud\u3092\u6d3b\u7528\u3057\u3001\u97f3\u58f0\u30c1\u30e3\u30cd\u30eb\u3068CRM\u3092\u7d71\u5408\u3057\u305fAI\u57fa\u76e4\u3078\u79fb\u884c\u3057\u3066\u3044\u307e\u3059\u3002\u624b\u4f5c\u696d\u306e\u524a\u6e1b\u3084\u696d\u52d9\u52b9\u7387\u306e\u5411\u4e0a\u306b\u52a0\u3048\u3001\u3059\u3079\u3066\u306e\u901a\u8a71\u306b\u304a\u3051\u308b\u9ad8\u54c1\u8cea\u306a\u8981\u7d04\u306e\u63d0\u4f9b\u306b\u3088\u308a\u3001\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u672c\u4f4d\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li><strong>StepChange Debt Charity<\/strong><strong>\uff1a<\/strong>\u540c\u56e3\u4f53\u306f\u3001Genesys Cloud\u306e\u5c0e\u5165\u306b\u3088\u308a\u9867\u5ba2\u652f\u63f4\u306e\u30e2\u30c0\u30ca\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u9032\u3081\u3066\u3044\u307e\u3059\u3002Web\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3084\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3092\u542b\u3080\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u306e\u62e1\u5145\u306b\u3088\u308a\u3001\u9031\u6b21\u30d4\u30fc\u30af\u6642\u306b1,700\u4ef6\u306e\u30bb\u30c3\u30b7\u30e7\u30f3\u3092\u7ba1\u7406\u3057\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u767b\u9332\u6570\u308260\uff05\u5897\u52a0\u3057\u307e\u3057\u305f\u3002\u3055\u3089\u306b\u3001\u652f\u6255\u3044\u95a2\u9023\u306e\u901a\u8a71\u306e25\uff05\u3092\u81ea\u52d5\u5316\u3057\u3001AI\u3092\u6d3b\u7528\u3057\u305fGenesys Agent Copilot\u304c\u30a2\u30c9\u30d0\u30a4\u30b6\u30fc\u3092\u652f\u63f4\u3059\u308b\u3053\u3068\u3067\u3001\u7d4c\u6e08\u7684\u56f0\u96e3\u306b\u76f4\u9762\u3059\u308b\u4eba\u3005\u306b\u5bfe\u3057\u3001\u3088\u308a\u8fc5\u901f\u3067\u7684\u78ba\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li><strong>UHealthSolutions\uff1a<\/strong>\u975e\u55b6\u5229\u306e\u533b\u7642\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u56e3\u4f53\u3067\u3042\u308bUHealthSolutions\u306f\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u306e\u30ec\u30ac\u30b7\u30fc\u30b7\u30b9\u30c6\u30e0\u304b\u3089Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3078\u79fb\u884c\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u307b\u307c100\uff05\u306e\u7a3c\u50cd\u7387\u3092\u5b9f\u73fe\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306b\u8981\u3059\u308b\u6642\u9593\u309290\uff05\u77ed\u7e2e\u3057\u3001\u65b0\u6a5f\u80fd\u306e\u5c55\u958b\u30b9\u30d4\u30fc\u30c9\u308275\uff05\u5411\u4e0a\u3055\u305b\u3066\u3044\u307e\u3059\u3002Genesys Cloud\u306e\u6d3b\u7528\u306b\u3088\u308a\u3001\u3088\u308a\u4fe1\u983c\u6027\u304c\u9ad8\u304f\u52b9\u7387\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u3092\u5b9f\u73fe\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u9032\u5316\u3059\u308b\u533b\u7642\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306e\u67d4\u8edf\u6027\u3068\u30c4\u30fc\u30eb\u3092\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li><strong>Ujjivan Bank\uff1a<\/strong>\u540c\u793e\u306f\u3001\u96fb\u8a71\u30d0\u30f3\u30ad\u30f3\u30b0\u696d\u52d9\u306e\u30e2\u30c0\u30ca\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u76ee\u7684\u306bGenesys Cloud\u3092\u63a1\u7528\u3057\u3001\u30a4\u30f3\u30c9\u306b\u304a\u3051\u308bCCaaS\uff08\u30b5\u30fc\u30d3\u30b9\u578b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff09\u306e\u5148\u9032\u7684\u306a\u5c0e\u5165\u4f01\u696d\u306e\u4e00\u3064\u3068\u306a\u308a\u307e\u3057\u305f\u3002\u5c0e\u5165\u5f8c\u306f\u3001\u63a5\u7d9a\u7387\u309230\uff05\u5411\u4e0a\u3055\u305b\u3001\u5f8c\u51e6\u7406\u6642\u9593\u309260\uff05\u524a\u6e1b\u3001\u54c1\u8cea\u30b9\u30b3\u30a2\u308290\uff05\u4ee5\u4e0a\u306b\u5f15\u304d\u4e0a\u3052\u3066\u3044\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u30fb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u7d71\u5408\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3001\u306a\u3089\u3073\u306b\u81ea\u52d5\u5316\u306e\u62e1\u5145\u3092\u901a\u3058\u3066\u3001\u696d\u52d9\u306e\u52b9\u7387\u5316\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u751f\u7523\u6027\u5411\u4e0a\u3001\u305d\u3057\u3066\u5bfe\u5fdc\u5b8c\u4e86\u307e\u3067\u306e\u6642\u9593\u77ed\u7e2e\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li><strong>Unity Bank\uff1a<\/strong>\u540c\u793e\u306f\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u9867\u5ba2\u4e2d\u5fc3\u306e\u9280\u884c\u4f53\u9a13\u306e\u5b9f\u73fe\u306b\u5411\u3051\u3001Genesys Cloud\u3092\u63a1\u7528\u3057\u307e\u3057\u305f\u3002\u7d71\u5408\u3055\u308c\u305f\u30af\u30e9\u30a6\u30c9\u30cd\u30a4\u30c6\u30a3\u30d6\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u57fa\u76e4\u3078\u79fb\u884c\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u5bfe\u5fdc\u57fa\u76e4\u306e\u30e2\u30c0\u30ca\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u63a8\u9032\u3057\u3001\u4fca\u654f\u6027\u3001\u30ec\u30b8\u30ea\u30a8\u30f3\u30b9\u3001\u305d\u3057\u3066\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u5411\u4e0a\u3092\u63a8\u9032\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><strong>\u696d\u754c\u306b\u304a\u3051\u308b\u8a55\u4fa1<br \/>\n<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f2026\u5e74\u5ea6\u306b\u304a\u3044\u3066\u3001AI\u304a\u3088\u3073\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u304a\u3051\u308b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u52a0\u3048\u3001\u4f01\u696d\u6587\u5316\u3084\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3\u3078\u306e\u53d6\u308a\u7d44\u307f\u306b\u304a\u3044\u3066\u3082\u3001\u696d\u754c\u306e\u5c02\u9580\u5bb6\u304b\u3089\u9ad8\u3044\u8a55\u4fa1\u3092\u53d7\u3051\u307e\u3057\u305f\u3002\u4e3b\u306a\u8a55\u4fa1\u306f\u4ee5\u4e0b\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n<ul>\n<li>\u300c<a href=\"https:\/\/www.genesys.com\/company\/newsroom\/announcements\/genesys-named-a-leader-in-the-2025-gartner-magic-quadrant-for-contact-center-as-a-service-for-11th-consecutive-year\">2025\u5e74 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service\uff08CCaaS\uff09<\/a>\u300d<sup>\uff13<\/sup>\u306b\u304a\u3044\u306611\u5e74\u9023\u7d9a\u3067\u30ea\u30fc\u30c0\u30fc\u306b\u9078\u51fa<\/li>\n<li>\u300c<a href=\"https:\/\/www.genesys.com\/resources\/critical-capabilities-for-contact-center-as-a-service\">2025\u5e74 Gartner\u00ae Critical Capabilities for Contact Center as a Service<\/a>\u300d\u30ec\u30dd\u30fc\u30c8<sup>\uff14<\/sup>\u306b\u304a\u3044\u3066\u30015\u3064\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u306e\u3046\u30613\u3064\u3067\u6700\u9ad8\u8a55\u4fa1\u3092\u7372\u5f97\u3057\u3001\u300c\u5927\u898f\u6a21\u9867\u5ba2\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u300d\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30bb\u30f3\u30bf\u30fc\u300d\u300c\u30b0\u30ed\u30fc\u30d0\u30eb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u300d\u306e\u5206\u91ce\u3067\u6700\u3082\u9ad8\u3044\u30b9\u30b3\u30a2\u3092\u7372\u5f97<\/li>\n<li>\u300c<a href=\"https:\/\/www.genesys.com\/company\/newsroom\/announcements\/genesys-recognized-as-a-leader-in-the-idc-marketscape-worldwide-conversational-ai-platforms-for-front-office-use-cases-2025-2026-vendor-assessment\">IDC MarketScape: Worldwide Conversational AI Platforms for Front-Office Use Cases 2025\u20132026 Vendor Assessment<\/a>\u300d<sup>\uff15<\/sup>\u306b\u304a\u3044\u3066\u30ea\u30fc\u30c0\u30fc\u306b\u8a8d\u5b9a<\/li>\n<li>\u300c<a href=\"https:\/\/www.genesys.com\/company\/newsroom\/announcements\/genesys-recognized-as-a-leader-in-the-idc-marketscape-worldwide-conversational-ai-platforms-for-front-office-use-cases-2025-2026-vendor-assessment\">IDC MarketScape: Worldwide General-Purpose Conversational Artificial Intelligence Platforms 2025 Vendor Assessment<\/a>\u300d<sup>\uff16<\/sup>\u306b\u304a\u3044\u3066\u30ea\u30fc\u30c0\u30fc\u306b\u4f4d\u7f6e\u4ed8\u3051<\/li>\n<li>\u300c<a href=\"https:\/\/www.genesys.com\/company\/newsroom\/announcements\/genesys-recognized-as-a-leader-in-frost-radar-workforce-engagement-management-2025-report\">Frost Radar\u2122: Workforce Engagement Management\uff08WEM\uff092025<\/a>\u300d<sup>\uff17<\/sup>\u30ec\u30dd\u30fc\u30c8\u306b\u304a\u3044\u3066\u30ea\u30fc\u30c0\u30fc\u306b\u8a8d\u5b9a<\/li>\n<li>\u300cFrost Radar\u2122: Customer Experience Platforms 2025\u300d\u306b\u304a\u3044\u3066\u3001<a href=\"https:\/\/www.genesys.com\/resources\/frost-radar-customer-experience-platforms-in-asia-pacific\">\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b<\/a><sup>\uff18<\/sup>\u3001\u30e9<a href=\"https:\/\/www.genesys.com\/es-mx\/resources\/frost-radar-cx-platforms-latam\">\u30c6\u30f3\u30a2\u30e1\u30ea\u30ab<\/a><sup>\uff19<\/sup>\u3001EMEA<sup>10<\/sup>\u3001\u5317\u7c73<sup>11<\/sup>\u306e\u5404\u5730\u57df\u3067\u30ea\u30fc\u30c0\u30fc\u306b\u9078\u51fa<\/li>\n<li>\u300c<a href=\"https:\/\/www.genesys.com\/company\/newsroom\/announcements\/genesys-earns-spot-on-g2s-2026-best-software-awards-for-agentic-ai-and-customer-service-products\">G2 2026 Best Software Awards<\/a>\u300d\u306b\u304a\u3044\u3066\u3001\u300cBest Agentic AI Software\u300d\u304a\u3088\u3073\u300cBest Customer Service Software\u300d\u306b\u9078\u51fa<\/li>\n<li>The Cloud Awards\u304c\u4e3b\u50ac\u3059\u308b\u300c2025 A.I. Awards\u300d\u306b\u304a\u3044\u3066\u3001\u300c<a href=\"https:\/\/www.genesys.com\/blog\/post\/genesys-wins-best-use-of-ai-in-customer-service-at-the-2025-a-i-awards\">Best Use of AI in Customer Service<\/a>\u300d\u3092\u53d7\u8cde<\/li>\n<li>17\u30ab\u56fd\u306b\u304a\u3044\u3066\u300c<a href=\"https:\/\/www.genesys.com\/company\/newsroom\/announcements\/genesys-earns-2025-great-place-to-work-certification-across-17-countries\">Great Place to Work<\/a>\u00ae\u300d\u8a8d\u5b9a\u3092\u53d6\u5f97\u3002\u5f93\u696d\u54e1\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u57fa\u3065\u304d\u3001\u30a4\u30f3\u30af\u30eb\u30fc\u30b7\u30d6\u3067\u5171\u611f\u6027\u306e\u9ad8\u3044\u3001\u9ad8\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306a\u30b0\u30ed\u30fc\u30d0\u30eb\u7d44\u7e54\u3065\u304f\u308a\u306b\u5bfe\u3059\u308bGenesys\u306e\u53d6\u308a\u7d44\u307f\u3092\u88cf\u4ed8\u3051\u308b\u3082\u306e\u3068\u306a\u3063\u3066\u3044\u308b<\/li>\n<li>\u300c<a href=\"https:\/\/www.genesys.com\/company\/newsroom\/announcements\/genesys-named-a-best-led-company-by-glassdoor\">Glassdoor Best-Led Companies of 2025<\/a>\u300d\u306b\u9078\u51fa\u3002\u5f93\u696d\u54e1\u304b\u3089\u306e\u9ad8\u3044\u8a55\u4fa1\u3068\u3068\u3082\u306b\u3001\u5171\u611f\u30fb\u4fe1\u983c\u30fb\u5354\u50cd\u30fb\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u57fa\u76e4\u3068\u3057\u305f\u4f01\u696d\u6587\u5316\u3092\u80b2\u3080Genesys\u306e\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u304c\u8a55\u4fa1\u3055\u308c\u305f<\/li>\n<li>\u4e16\u754c\u7684\u306b\u4fe1\u983c\u3055\u308c\u308b\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3\u8a55\u4fa1\u6a5f\u95a2\u3067\u3042\u308bEcoVadis\u3088\u308a\u30014\u5e74\u9023\u7d9a\u3067<a href=\"https:\/\/recognition.ecovadis.com\/kHTeSt6HBEKbouXsfzl9aQ\">\u30b4\u30fc\u30eb\u30c9\u30e1\u30c0\u30eb<\/a>\u3092\u7372\u5f97\u3002Genesys\u3068\u3057\u3066\u904e\u53bb\u6700\u9ad8\u306e\u30b9\u30b3\u30a2\u3092\u8a18\u9332\u3057\u3001\u540c\u6a5f\u95a2\u304c\u4e16\u754c\u3067\u8a55\u4fa1\u3059\u308b15\u4e07\u793e\u4ee5\u4e0a\u306e\u4f01\u696d\u306e\u4e2d\u3067\u4e0a\u4f4d4\uff05\u306b\u4f4d\u7f6e\u4ed8\u3051<\/li>\n<\/ul>\n<p>Genesys Cloud\u306e\u5927\u898f\u6a21\u30a2\u30af\u30b7\u30e7\u30f3\u30e2\u30c7\u30eb\uff08LAM\uff09\u3092\u6d3b\u7528\u3057\u305f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u30fb\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u73fe\u5728\u9650\u5b9a\u63d0\u4f9b\u3055\u308c\u3066\u304a\u308a\u30012027\u5e74\u5ea6\u7b2c1\u56db\u534a\u671f\uff082026\u5e742\u67081\u65e5\uff5e4\u670830\u65e5\uff09\u306b\u30b0\u30ed\u30fc\u30d0\u30eb\u3067\u306e\u4e00\u822c\u63d0\u4f9b\u958b\u59cb\u3092\u4e88\u5b9a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>A2A\u304a\u3088\u3073MCP\u306e\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u306f\u30012027\u5e74\u5ea6\u7b2c2\u56db\u534a\u671f\uff082026\u5e745\u67081\u65e5\uff5e7\u670831\u65e5\uff09\u306b\u4e00\u822c\u63d0\u4f9b\u958b\u59cb\u3092\u4e88\u5b9a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u203b\uff11\u3000\u5e74\u9593\u7d4c\u5e38\u53ce\u76ca\uff08ARR\uff09\u306f\u3001Genesys Cloud\u306e\u56db\u534a\u671f\u53ce\u76ca\u30924\u500d\u3057\u305f\u3082\u306e\u3068\u5b9a\u7fa9\u3055\u308c\u307e\u3059\u3002<br \/>\n\u203b\uff12 \u3000Genesys Cloud NRR\u3068\u306f\u3001Genesys Cloud\u306e\u7d14\u53ce\u76ca\u7dad\u6301\u7387\u3092\u6307\u3057\u307e\u3059\u3002Genesys Cloud NRR\u306f\u3001\u524d\u5e74\u306e\u540c\u4f1a\u8a08\u56db\u534a\u671f\u306b\u53ce\u76ca\u3092\u8a08\u4e0a\u3057\u305f\u9867\u5ba2\u3092\u30b3\u30db\u30fc\u30c8\u3068\u3057\u3066\u5b9a\u7fa9\u3057\u3001\u3053\u306e\u9867\u5ba2\u7fa4\u306b\u304a\u3051\u308b\u76f4\u8fd112\u304b\u6708\u9593\u306eGenesys Cloud\u53ce\u76ca\u3092\u3001\u524d\u5e74\u306e\u540c\u671f\u9593\u306b\u304a\u3051\u308bGenesys Cloud\u53ce\u76ca\u3068\u6bd4\u8f03\u3057\u3066\u7b97\u51fa\u3057\u307e\u3059\u3002<br \/>\n\u203b\uff13\u3000Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service<br \/>\nDrew Kraus, Jason Bridge, Megan Fernandez, Pri Rathnayake, Pankil Sheth, 2025\u5e749\u67088\u65e5<br \/>\n\u203b\uff14\u3000Gartner, Critical Capabilities for Contact Center as a Service<br \/>\nJason Bridge, Drew Kraus, \u307b\u304b\u30012025\u5e749\u670810\u65e5<br \/>\nGartner\u514d\u8cac\u4e8b\u9805\uff1a<br \/>\nGartner\u306f\u3001\u305d\u306e\u7814\u7a76\u51fa\u7248\u7269\u3067\u63cf\u5199\u3055\u308c\u305f\u3044\u304b\u306a\u308b\u30d9\u30f3\u30c0\u30fc\u3001\u88fd\u54c1\u3001\u307e\u305f\u306f\u30b5\u30fc\u30d3\u30b9\u3082\u63a8\u5968\u3057\u307e\u305b\u3093\u3057\u3001\u6280\u8853\u30e6\u30fc\u30b6\u30fc\u306b\u5bfe\u3057\u3066\u3001\u6700\u9ad8\u306e\u8a55\u4fa1\u307e\u305f\u306f\u305d\u306e\u4ed6\u306e\u6307\u5b9a\u3092\u53d7\u3051\u305f\u30d9\u30f3\u30c0\u30fc\u306e\u307f\u3092\u9078\u629e\u3059\u308b\u3088\u3046\u52a9\u8a00\u3057\u307e\u305b\u3093\u3002Gartner\u306e\u7814\u7a76\u51fa\u7248\u7269\u306f\u3001Gartner\u306e\u7814\u7a76\u6a5f\u95a2\u306e\u610f\u898b\u3067\u69cb\u6210\u3055\u308c\u3066\u304a\u308a\u3001\u4e8b\u5b9f\u306e\u58f0\u660e\u3068\u3057\u3066\u89e3\u91c8\u3055\u308c\u308b\u3079\u304d\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002Gartner\u306f\u3001\u3053\u306e\u7814\u7a76\u306b\u95a2\u9023\u3057\u3066\u3001\u5546\u54c1\u6027\u307e\u305f\u306f\u7279\u5b9a\u76ee\u7684\u3078\u306e\u9069\u5408\u6027\u3092\u542b\u3080\u3001\u3044\u304b\u306a\u308b\u660e\u793a\u7684\u307e\u305f\u306f\u6697\u793a\u7684\u306a\u4fdd\u8a3c\u3082\u5426\u8a8d\u3057\u307e\u3059\u3002<br \/>\n\u203b\uff15\u3000IDC, IDC MarketScape: Worldwide Conversational AI Platforms for Front-Office se Cases 2025-2026 Vendor Assessment, Doc #US53866226, 2025\u5e7412\u6708<br \/>\n\u203b\uff16\u3000IDC, IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms 2025 Vendor Assessment, Doc #US52972625, 2025\u5e74\uff19\u6708<br \/>\n\u203b\uff17\u3000Frost &amp; Sullivan, Frost Radar: Workforce Engagement Management, 2025, #KC0D-76, 2025\u5e74\uff11\uff11\u6708<br \/>\n\u203b\uff18\u3000Frost &amp; Sullivan, Frost Radar: Customer Experience Platforms in Asia-Pacific, 2025, #PG4R-76, 2025\u5e74\uff11\uff10\u6708<br \/>\n\u203b\uff19\u3000Frost &amp; Sullivan, Frost Radar: Customer Experience Platforms in Latin America, 2025, #KBC7-76, 2025\u5e74\uff18\u6708<br \/>\n\u203b\uff11\uff10\u3000Frost &amp; Sullivan, Frost Radar: EMEA Customer Experience Platforms, 2025, #KBC9-76, 2025\u5e74\uff19\u6708<br \/>\n\u203b\uff11\uff11\u3000Frost &amp; Sullivan, Frost Radar: Customer Experience Platforms in North America, 2025, #KBC8-76, 2025\u5e74\uff11\uff10\u6708<\/p>\n<p><strong>\u5c06\u6765\u306e\u898b\u901a\u3057\u306b\u95a2\u3059\u308b\u8a18\u8ff0<\/strong><br \/>\n\u672c\u30d7\u30ec\u30b9\u30ea\u30ea\u30fc\u30b9\u306b\u8a18\u8f09\u3055\u308c\u3066\u3044\u308b\u5185\u5bb9\u306e\u3046\u3061\u3001\u904e\u53bb\u307e\u305f\u306f\u73fe\u5728\u306e\u4e8b\u5b9f\u3067\u306f\u306a\u3044\u8a18\u8ff0\u306f\u3001\u30ea\u30b9\u30af\u304a\u3088\u3073\u4e0d\u78ba\u5b9f\u6027\u3092\u4f34\u3046\u5c06\u6765\u306e\u898b\u901a\u3057\u306b\u95a2\u3059\u308b\u8a18\u8ff0\u3067\u3059\u3002\u6cd5\u4ee4\u3067\u7fa9\u52d9\u4ed8\u3051\u3089\u308c\u3066\u3044\u308b\u5834\u5408\u3092\u9664\u304d\u3001Genesys\u306f\u3001\u672c\u30d7\u30ec\u30b9\u30ea\u30ea\u30fc\u30b9\u306e\u767a\u8868\u65e5\u4ee5\u964d\u306b\u751f\u3058\u305f\u72b6\u6cc1\u3084\u4e8b\u8c61\u3092\u53cd\u6620\u3059\u308b\u305f\u3081\u306b\u3001\u3053\u308c\u3089\u306e\u5c06\u6765\u898b\u901a\u3057\u306b\u95a2\u3059\u308b\u8a18\u8ff0\u3092\u66f4\u65b0\u307e\u305f\u306f\u4fee\u6b63\u3059\u308b\u7fa9\u52d9\u3092\u8ca0\u3044\u307e\u305b\u3093\u3002<\/p>\n<p><strong>\u3010\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066\u3011<br \/>\n<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u00ae \u306f\u3001\u6700\u9ad8\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u5275\u51fa\u3059\u308b\u305f\u3081\u306b\u3001\u4e16\u754c\u4e2d\u306e 8,000 \u3092\u8d85\u3048\u308b\u4f01\u696d\u3092\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002 Genesys Cloud\u2122\u00a0 \u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af AI \u3092\u4e2d\u6838\u306b\u636e\u3048\u305f AI \u99c6\u52d5\u306e\u300c\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u300d\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308a\u3001\u4f01\u696d\u5168\u4f53\u306e\u4eba\u30fb\u30b7\u30b9\u30c6\u30e0\u30fb\u30c7\u30fc\u30bf\u30fb AI \u3092\u3064\u306a\u304e\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u4f01\u696d\u306f\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3084\u6210\u9577\u3001\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3092\u63a8\u9032\u3059\u308b\u3068\u540c\u6642\u306b\u3001\u4eba\u3068 AI \u306e\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u3092\u6a2a\u65ad\u3057\u3066\u696d\u52d9\u52b9\u7387\u3068\u30c1\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u8a73\u3057\u304f\u306f<a href=\"http:\/\/www.genesys.com\/ja-jp\">www.genesys.com\/ja-jp<\/a>\u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n<p>\u00a9 2025 Genesys. \u7121\u65ad\u8907\u5199\u30fb\u8ee2\u8f09\u3092\u7981\u3058\u307e\u3059\u3002Genesys\u3001Genesys\u30ed\u30b4\u3001Genesys Cloud\u3001Genesys Cloud CX\u3001GCNow\u3001Experience as a 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