{"id":611360,"date":"2026-01-13T18:12:15","date_gmt":"2026-01-14T02:12:15","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=611360"},"modified":"2026-01-13T18:12:15","modified_gmt":"2026-01-14T02:12:15","slug":"kddi-adopts-genesys-cloud-for-contact-center","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/kddi-adopts-genesys-cloud-for-contact-center","title":{"rendered":"KDDI\u3001\u7d049,000\u5e2d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306bGenesys Cloud\u3092\u63a1\u7528"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text css=&#8221;&#8221; el_class=&#8221;pre_h1&#8243;]2026 \u5e74 1 \u6708 14 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Genesys Cloud\u2122 \u3092\u63a1\u7528\u3057\u305f\u3053\u3068\u3092\u304a\u77e5\u3089\u305b\u3057\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-medium wp-image-611363\" src=\"https:\/\/www.genesys.com\/media\/KDDI_slogan_tate_RGB-300x164.png\" alt=\"\" width=\"300\" height=\"164\" srcset=\"https:\/\/www.genesys.com\/media\/KDDI_slogan_tate_RGB-300x164.png 300w, https:\/\/www.genesys.com\/media\/KDDI_slogan_tate_RGB-264x144.png 264w, https:\/\/www.genesys.com\/media\/KDDI_slogan_tate_RGB-220x120.png 220w, https:\/\/www.genesys.com\/media\/KDDI_slogan_tate_RGB.png 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>\u4eca\u56de\u306e\u5c0e\u5165\u306f\u3001 KDDI \u304c\u63d0\u4f9b\u3059\u308b\u500b\u4eba\u30fb\u6cd5\u4eba\u306e\u304a\u5ba2\u3055\u307e\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u7a93\u53e3\u3092\u5bfe\u8c61\u3068\u3057\u3001\u5408\u8a08\u3067<strong>\u7d04 9,000 \u5e2d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u9806\u6b21\u30af\u30e9\u30a6\u30c9\u3078\u79fb\u884c\u3059\u308b\u5927\u898f\u6a21\u306a\u5909\u9769\u30d7\u30ed\u30b8\u30a7\u30af\u30c8<\/strong>\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>KDDI \u306f\u3001\u9577\u5e74\u5229\u7528\u3057\u3066\u304d\u305f\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u57fa\u76e4\u304b\u3089 Genesys Cloud \u3078\u79fb\u884c\u3092\u9032\u3081\u3066\u304a\u308a\u3001<strong>\u5168\u56fd\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u74b0\u5883\u3092\u5237\u65b0<\/strong>\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30cf\u30fc\u30c9\u30a6\u30a7\u30a2\u4fdd\u5b88\u30fb\u66f4\u6539\u4f5c\u696d\u306e\u524a\u6e1b\u3001\u5bfe\u5fdc\u52b9\u7387\u306e\u5411\u4e0a\u3001\u65b0\u6a5f\u80fd\u306e\u5c55\u958b\u30b9\u30d4\u30fc\u30c9\u3092\u52a0\u901f\u3055\u305b\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u5c06\u6765\u7684\u306a AI \u6d3b\u7528\u3084\u9ad8\u5ea6\u5316\u3092\u898b\u636e\u3048\u305f\u67d4\u8edf\u306a\u57fa\u76e4\u306e\u69cb\u7bc9\u306b\u3064\u306a\u304c\u308a\u3001 KDDI \u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08 CX \uff09\u5909\u9769\u3092\u3055\u3089\u306b\u4fc3\u9032\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u5c0e\u5165\u80cc\u666f\u3068\u72d9\u3044<\/strong><\/p>\n<p>\u5f93\u6765\u306e\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u74b0\u5883\u3067\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u8ab2\u984c\u304c\u751f\u3058\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n<ul>\n<li>\u8001\u673d\u5316\u306b\u4f34\u3046\u6a5f\u5668\u4ea4\u63db\u5bfe\u5fdc\u306e\u8ca0\u8377<\/li>\n<li>\u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u3092\u7406\u89e3\u3059\u308b\u5c02\u9580\u30a8\u30f3\u30b8\u30cb\u30a2\u306e\u78ba\u4fdd\u306e\u96e3\u3057\u3055<\/li>\n<li>\u8ffd\u52a0\u958b\u767a\u30fb\u4fdd\u5b88\u306b\u304b\u304b\u308b\u4f5c\u696d\u8ca0\u8377<\/li>\n<li>\u65b0\u305f\u306a\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u6d3b\u7528\u306b\u30ea\u30bd\u30fc\u30b9\u3092\u5272\u304d\u306b\u304f\u3044\u74b0\u5883<\/li>\n<\/ul>\n<p>KDDI \u306f\u3001 AI \u3092\u6d3b\u7528\u3057\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30bf\u30fc\u652f\u63f4\u3001\u5fdc\u5bfe\u54c1\u8cea\u5411\u4e0a\u3001\u9ad8\u5ea6\u306a\u5206\u6790\u57fa\u76e4\u306e\u69cb\u7bc9\u306a\u3069\u3001 CX \u306e\u9032\u5316\u3092\u91cd\u70b9\u9818\u57df\u306b\u63b2\u3052\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u3001\u30af\u30e9\u30a6\u30c9\u5316\u304c\u4e0d\u53ef\u6b20\u3067\u3042\u308b\u3068\u5224\u65ad\u3057\u3001 Genesys Cloud \u306e\u63a1\u7528\u306b\u81f3\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u00a0Genesys Cloud <\/strong><strong>\u63a1\u7528\u306e\u4e3b\u306a\u7406\u7531<\/strong><\/p>\n<ul>\n<li><strong>\u5927\u898f\u6a21\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u3082\u67d4\u8edf\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u6a5f\u80fd\u6027\u3068\u5b9f\u7e3e<br \/>\n<\/strong>\u56fd\u5185\u6700\u5927\u7d1a\u3068\u306a\u308b\u7d04 9,000 \u5e2d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u79fb\u884c\u306b\u304a\u3044\u3066\u3001\u67d4\u8edf\u306a\u8a2d\u8a08\u30fb\u8a2d\u5b9a\u304c\u53ef\u80fd\u3067\u3042\u308b\u3053\u3068\u3001\u307e\u305f\u5927\u898f\u6a21\u5c0e\u5165\u306e\u5b9f\u7e3e\u3092\u6301\u3064\u70b9\u304c\u8a55\u4fa1\u3055\u308c\u307e\u3057\u305f\u3002<\/li>\n<li><strong>\u00a02 <\/strong><strong>\u30ea\u30fc\u30b8\u30e7\u30f3\u69cb\u6210\uff08\u6771\u4eac\u30fb\u5927\u962a\uff09\u306b\u3088\u308b\u5197\u9577\u5316\u3078\u306e\u5bfe\u5fdc<br \/>\n<\/strong>\u00a0Genesys Cloud \u306e\u30de\u30eb\u30c1\u30ea\u30fc\u30b8\u30e7\u30f3\u69cb\u6210\uff08\u6771\u4eac\u30fb\u5927\u962a\uff09\u306e\u5229\u7528\u306b\u3088\u308a\u3001 BCP \u306e\u89b3\u70b9\u3067\u3082\u9ad8\u3044\u53ef\u7528\u6027\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/li>\n<li><strong>\u00a0API <\/strong><strong>\u3092\u6d3b\u7528\u3057\u305f\u62e1\u5f35\u6027\u3068\u5185\u88fd\u5316\u652f\u63f4<br \/>\n<\/strong>\u00a0KDDI \u3067\u306f AI \u6d3b\u7528\u3092\u542b\u3080\u30b7\u30b9\u30c6\u30e0\u5185\u88fd\u5316\u306b\u3082\u6ce8\u529b\u3057\u3066\u304a\u308a\u3001 Genesys Cloud \u306e\u8c4a\u5bcc\u306a API \u3084\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306f\u72ec\u81ea\u958b\u767a\u3084\u5c06\u6765\u7684\u306a\u62e1\u5f35\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u96fb\u8a71\u756a\u53f7\u79fb\u884c\u3092\u542b\u3080\u79fb\u884c\u5236\u7d04\u306e\u5c11\u306a\u3055<br \/>\n<\/strong>\u65e2\u5b58\u56de\u7dda\u3092\u5229\u7528\u3059\u308b KDDI \u306e\u74b0\u5883\u306b\u304a\u3044\u3066\u3001\u79fb\u884c\u6642\u306e\u5236\u7d04\u304c\u5c11\u306a\u304f\u67d4\u8edf\u306a\u79fb\u884c\u304c\u53ef\u80fd\u3067\u3042\u308b\u70b9\u3082\u63a1\u7528\u7406\u7531\u3068\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>\u4eca\u5f8c\u306e\u6d3b\u7528\u8a08\u753b\u306b\u3064\u3044\u3066<\/strong><\/p>\n<p>KDDI \u3067\u306f\u3001 Genesys Cloud \u5c0e\u5165\u5f8c\u3001\u4ee5\u4e0b\u306e AI \u6d3b\u7528\u3092\u6bb5\u968e\u7684\u306b\u691c\u8a0e\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u00a0Genesys Agent Copilot <\/strong><strong>\u306e\u691c\u8a3c\u30fb\u5c0e\u5165<br \/>\n<\/strong>\u96e3\u6613\u5ea6\u306e\u9ad8\u3044\u5c02\u9580\u7528\u8a9e\u306e\u5fdc\u5bfe\u306a\u3069\u3001\u5c65\u6b74\u4f5c\u6210\u306b\u8ca0\u8377\u304c\u9ad8\u3044\u696d\u52d9\u306b\u5bfe\u3057\u3001\u5fdc\u5bfe\u30ed\u30b0\u306e\u8981\u7d04\u30fb\u81ea\u52d5\u751f\u6210\u3084\u56de\u7b54\u652f\u63f4\u3092\u884c\u3044\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30bf\u30fc\u652f\u63f4\u306e\u9ad8\u5ea6\u5316\u3092\u56f3\u308b\u3002<\/li>\n<li><strong>\u00a0Genesys Cloud Copilot \u7b49\u306e\u6d3b\u7528\u306b\u3088\u308b\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u652f\u63f4<br \/>\n<\/strong>\u5fdc\u5bfe\u5185\u5bb9\u306e\u8981\u7d04\u3084\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u306e\u8ca0\u8377\u8efd\u6e1b\u3092\u56f3\u308a\u3001\u7ba1\u7406\u696d\u52d9\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u3002<\/li>\n<li><strong>\u9867\u5ba2\u5411\u3051 AI \u306e\u5c0e\u5165\u691c\u8a0e<br \/>\n<\/strong>\u81ea\u52d5\u5fdc\u7b54\u306e\u9ad8\u5ea6\u5316\u306b\u3088\u308a\u3001\u696d\u52d9\u52b9\u7387\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3092\u76ee\u6307\u3059\u3002<\/li>\n<li><strong>AI <\/strong><strong>\u5206\u6790\u306b\u3088\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u306e\u6700\u9069\u5316<\/strong><br \/>\n\u5fdc\u5bfe\u5c65\u6b74\u306a\u3069\u306e\u30c7\u30fc\u30bf\u3092 AI \u3067\u5206\u6790\u3057\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u306e\u9ad8\u5ea6\u5316\u306b\u3064\u306a\u3052\u308b\u3002<\/li>\n<\/ul>\n<p>\u52a0\u3048\u3066 KDDI 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