{"id":609620,"date":"2025-12-23T20:19:04","date_gmt":"2025-12-24T04:19:04","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=609620"},"modified":"2025-12-23T20:19:04","modified_gmt":"2025-12-24T04:19:04","slug":"genesys-expands-global-reach-and-compliance-to-advance-trusted-agentic-ai","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-expands-global-reach-and-compliance-to-advance-trusted-agentic-ai","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u5c55\u958b\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u57fa\u76e4\u3092\u62e1\u5927\u3057\u3001\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578bAI\u3092\u63a8\u9032"},"content":{"rendered":"

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\n<\/strong><\/h1>\n
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\u30fbISO\/IEC 42001:2023\u8a8d\u8a3c\u306e\u53d6\u5f97\u304a\u3088\u3073EU\u30c7\u30fc\u30bf\u6cd5\u3078\u306e\u6e96\u62e0\u3092\u9054\u6210\u3057\u3001\u8cac\u4efb\u3042\u308b\u3001\u900f\u660e\u6027\u306e\u9ad8\u3044\u3001\u4fe1\u983c\u3067\u304d\u308bAI\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3078\u306e\u53d6\u308a\u7d44\u307f\u3092\u3055\u3089\u306b\u5f37\u5316<\/h5>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1572297878492{padding-top: 0px !important;}”][vc_row][vc_column][vc_column_text css=””]\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3\u20142025\u5e7412\u670810\u65e5<\/strong> \u2014 \u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b\u30b8\u30a7\u30cd\u30b7\u30b9<\/a>\u00ae\u306f\u3001Genesys Cloud\u2122 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u5c55\u958b\u3092\u62e1\u5927\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u8cac\u4efb\u3042\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578bAI\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u52a0\u901f\u3055\u305b\u308b\u6700\u65b0\u306e\u53d6\u308a\u7d44\u307f\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u3089\u306e\u6a5f\u80fd\u5f37\u5316\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u8907\u96d1\u5316\u3059\u308b\u898f\u5236\u74b0\u5883\u306b\u304a\u3044\u3066\u3082\u3001\u9867\u5ba2\u304b\u3089\u306e\u4fe1\u983c\u3092\u69cb\u7bc9\u3057\u3001\u696d\u52d9\u52b9\u7387\u3092\u9ad8\u3081\u3001\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

Genesys Cloud \u306f\u3001\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u3001\u30e9\u30c6\u30f3\u30a2\u30e1\u30ea\u30ab\u3001\u6b27\u5dde\u3001\u4e2d\u6771\u3078\u306e\u5c55\u958b\u62e1\u5927\u306b\u3088\u308a\u3001\u73fe\u5728\u3001Amazon Web Services\uff08AWS\uff09\u306e21\u30ea\u30fc\u30b8\u30e7\u30f3\u3067\u7a3c\u50cd\u3057\u3066\u304a\u308a\u3001\u696d\u754c\u3067\u3082\u5c48\u6307\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u53ef\u7528\u6027\u3092\u5099\u3048\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u4e00\u3064\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u8cac\u4efb\u3042\u308bAI\u30ac\u30d0\u30ca\u30f3\u30b9\u306b\u95a2\u3059\u308b\u56fd\u969b\u898f\u683c\u3067\u3042\u308b ISO\/IEC 42001:2023 \u306e\u8a8d\u8a3c\u3082\u53d6\u5f97\u3057\u307e\u3057\u305f\u3002\u73fe\u5728\u3001\u4e16\u754c\u4e2d\u3067200\u4e07\u4eba\u3092\u8d85\u3048\u308b\u30e6\u30fc\u30b6\u30fc<\/a>\u304c\u3001\u9867\u5ba2\u304a\u3088\u3073\u5f93\u696d\u54e1\u306b\u5bfe\u3057\u3066\u5b89\u5168\u6027\u30fb\u77e5\u80fd\u6027\u30fb\u5171\u611f\u6027\u3092\u5099\u3048\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u57fa\u76e4\u3068\u3057\u3066\u3001Genesys Cloud \u3092\u6d3b\u7528\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u4f01\u696d\u306b\u3088\u308bAI\u5c0e\u5165\u304c\u9032\u3080\u4e2d\u3001\u898f\u5236\u3084\u502b\u7406\u57fa\u6e96\u3078\u306e\u5bfe\u5fdc\u306f\u304b\u3064\u3066\u306a\u304f\u91cd\u8981\u6027\u3092\u5897\u3057\u3066\u3044\u307e\u3059\u3002\u6700\u65b0\u306e\u300cFrost & Sullivan CX\u610f\u601d\u6c7a\u5b9a\u8005\u8abf\u67fb\u300d\u306b\u3088\u308b\u3068\u3001\u4e16\u754c\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u6700\u512a\u5148\u8ab2\u984c\u3068\u3057\u3066\u300c\u9867\u5ba2\u304b\u3089\u306e\u4fe1\u983c\u78ba\u4fdd\uff0878\uff05\uff09\u300d\u3068\u300c\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306e\u5f37\u5316\uff0875\uff05\uff09\u300d\u304c\u6319\u3052\u3089\u308c\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u3001\u30c7\u30fc\u30bf\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u3084\u900f\u660e\u6027\u306e\u78ba\u4fdd\u304c\u3001\u9577\u671f\u7684\u306a\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u7bc9\u304f\u4e0a\u3067\u4e0d\u53ef\u6b20\u3067\u3042\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002\uff11<\/sup><\/p>\n

\u5e83\u7bc4\u306a\u30b0\u30ed\u30fc\u30d0\u30eb\u5c55\u958b\u3068\u5f37\u56fa\u306a\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u57fa\u76e4\u3092\u5099\u3048\u308b Genesys Cloud \u306f\u3001\u53b3\u683c\u306a\u898f\u5236\u5bfe\u5fdc\u304c\u6c42\u3081\u3089\u308c\u308b\u696d\u754c\u306b\u304a\u3044\u3066\u3082\u3001\u5909\u5316\u3057\u3064\u3065\u3051\u308b\u6cd5\u898f\u5236\u306b\u67d4\u8edf\u306b\u5bfe\u5fdc\u3057\u306a\u304c\u3089AI\u5c0e\u5165\u3092\u63a8\u9032\u3067\u304d\u308b\u74b0\u5883\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u30cd\u30a4\u30c6\u30a3\u30d6\u306a\u7d71\u5408\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3092\u63a1\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u5168\u30ea\u30fc\u30b8\u30e7\u30f3\u30fb\u5168\u30b5\u30fc\u30d3\u30b9\u306b\u308f\u305f\u308a\u4e00\u8cab\u3057\u305f\u7d71\u5236\u3001\u53ef\u8996\u6027\u3001\u30ec\u30b8\u30ea\u30a8\u30f3\u30b9\u3092\u78ba\u4fdd\u3057\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u304a\u3088\u3073\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u4f53\u5236\u306e\u5f37\u5316\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u30b9\u30d4\u30fc\u30c9\u306b\u5373\u5fdc\u3057\u3066\u30ac\u30d0\u30ca\u30f3\u30b9\u3092\u62e1\u5f35\u3067\u304d\u308b\u57fa\u76e4\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4f01\u696d\u306f AI Guides \u3092\u6d3b\u7528\u3057\u305fGenesys Cloud Virtual Agents \u306a\u3069\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578bAI\u6a5f\u80fd\u3092\u3001\u4fe1\u983c\u6027\u3068\u30b9\u30d4\u30fc\u30c9\u3092\u4e21\u7acb\u3055\u305b\u306a\u304c\u3089\u30b9\u30e0\u30fc\u30ba\u306b\u5c0e\u5165\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30c1\u30fc\u30d5\u30fb\u30d7\u30ed\u30c0\u30af\u30c8\u30fb\u30aa\u30d5\u30a3\u30b5\u30fc\u3001Olivier Jouve\uff08\u30aa\u30ea\u30f4\u30a3\u30a8\u30fb\u30b8\u30e5\u30fc\u30d6\uff09\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n

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\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u652f\u3048\u308b\u30b0\u30ed\u30fc\u30d0\u30eb\u57fa\u76e4\u306e\u62e1\u5f35<\/strong><\/p>\n

AWS \u30a2\u30b8\u30a2\u30d1\u30b7\u30d5\u30a3\u30c3\u30af\uff08\u30b7\u30f3\u30ac\u30dd\u30fc\u30eb\uff09\u304a\u3088\u3073\u30e1\u30ad\u30b7\u30b3\uff08\u4e2d\u90e8\uff09\u30ea\u30fc\u30b8\u30e7\u30f3\u3078\u306e\u5bfe\u5fdc\u306b\u3088\u308a\u3001Genesys Cloud \u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u57fa\u76e4\u306f\u3055\u3089\u306b\u62e1\u5927\u3055\u308c\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u5404\u5730\u57df\u306b\u304a\u3051\u308b\u30c7\u30fc\u30bf\u4fdd\u7ba1\u8981\u4ef6\u3084\u898f\u5236\u3092\u9075\u5b88\u3057\u306a\u304c\u3089\u3001AI \u3092\u6d3b\u7528\u3057\u305f\u9ad8\u6027\u80fd\u304b\u3064\u4f4e\u9045\u5ef6\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

Genesys Cloud \u306f\u30012026\u5e74\u306b\u6b27\u5dde\u304a\u3088\u3073\u4e2d\u6771\u3067\u306e\u3055\u3089\u306a\u308b\u62e0\u70b9\u62e1\u5927\u3092\u4e88\u5b9a\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u306f\u3001AWS European Sovereign Cloud \u304a\u3088\u3073 AWS \u30b5\u30a6\u30b8\u30a2\u30e9\u30d3\u30a2\u738b\u56fd\u3078\u306e\u5bfe\u5fdc\u3082\u542b\u307e\u308c\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u5c55\u958b\u306b\u3088\u308a\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u4e16\u754c\u5404\u5730\u306b\u304a\u3051\u308b\u30a2\u30af\u30bb\u30b7\u30d3\u30ea\u30c6\u30a3\u3084\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u306e\u5411\u4e0a\u3001\u306a\u3089\u3073\u306b\u9032\u5316\u3057\u7d9a\u3051\u308b\u30c7\u30b8\u30bf\u30eb\u4e3b\u6a29\u3078\u306e\u5bfe\u5fdc\u306b\u5bfe\u3059\u308b\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u3092\u3055\u3089\u306b\u5f37\u5316\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n

Frost & Sullivan \u306eICT\u62c5\u5f53\u30a4\u30f3\u30c0\u30b9\u30c8\u30ea\u30fc\u30c7\u30a3\u30ec\u30af\u30bf\u30fc\u3001Bernie\u3000Arnason\uff08\u30d0\u30fc\u30cb\u30fc\u30fb\u30a2\u30fc\u30ca\u30bd\u30f3\uff09\u6c0f\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u300c\u4eca\u65e5\u306e\u30b0\u30ed\u30fc\u30d0\u30ebCX\u5e02\u5834\u306b\u304a\u3044\u3066\u3001\u53ef\u7528\u6027\u306e\u9ad8\u3055\u3084\u5c55\u958b\u7bc4\u56f2\u306e\u5e83\u3055\u306f\u91cd\u8981\u306a\u8981\u7d20\u3067\u3059\u304c\u3001\u305d\u308c\u3060\u3051\u3067\u306f\u5341\u5206\u3068\u306f\u8a00\u3048\u307e\u305b\u3093\u3002AI\u306e\u524d\u4f8b\u306e\u306a\u3044\u5f71\u97ff\u3092\u53d7\u3051\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u8981\u4ef6\u304c\u4e00\u5c64\u8907\u96d1\u5316\u3059\u308b\u306a\u304b\u3067\u3001\u3053\u308c\u3089\u306b\u5bfe\u5fdc\u3059\u308b\u306b\u306f\u3001\u5f37\u56fa\u306a\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3068\u4fe1\u983c\u6027\u306b\u88cf\u6253\u3061\u3055\u308c\u305f\u4f53\u5236\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u5c55\u958b\u306e\u62e1\u5927\u3068\u56fd\u969b\u7684\u306a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u57fa\u6e96\u3078\u306e\u78ba\u304b\u306a\u53d6\u308a\u7d44\u307f\u3092\u901a\u3058\u3066\u3001\u307e\u3055\u306b\u3053\u306e\u671f\u5f85\u306b\u5fdc\u3048\u3066\u3044\u307e\u3059\u3002\u300d<\/p>\n

\u30b0\u30ed\u30fc\u30d0\u30eb\u57fa\u6e96\u3068\u8cac\u4efb\u3042\u308b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308b\u4fe1\u983c\u6027\u306e\u5f37\u5316<\/strong><\/p>\n

\u30b8\u30a7\u30cd\u30b7\u30b9 \u306f\u3001\u4eba\u5de5\u77e5\u80fd\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30b7\u30b9\u30c6\u30e0\uff08AIMS\uff09\u306b\u95a2\u3059\u308b\u4e16\u754c\u521d\u306e\u56fd\u969b\u898f\u683c\u3067\u3042\u308b ISO\/IEC 42001:2023 \u306b\u57fa\u3065\u304f\u8a8d\u8a3c\u3092\u53d6\u5f97<\/a>\u3057\u307e\u3057\u305f\u3002\u672c\u8a8d\u8a3c\u3092\u53d6\u5f97\u3057\u3066\u3044\u308b\u6570\u5c11\u306a\u3044 CX \u5c02\u696d\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306e\u4e00\u793e\u3068\u3057\u3066\u3001Genesys Cloud AI \u306e\u958b\u767a\u304a\u3088\u3073\u63d0\u4f9b\u306b\u304a\u3051\u308b\u5148\u9032\u7684\u306aAI\u30ac\u30d0\u30ca\u30f3\u30b9\u3068\u900f\u660e\u6027\u3078\u306e\u53d6\u308a\u7d44\u307f\u3001\u306a\u3089\u3073\u306b\u78ba\u7acb\u3055\u308c\u305f\u30ea\u30b9\u30af\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u4f53\u5236\u304c\u8a55\u4fa1\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3055\u3089\u306b \u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u6b27\u5dde\u9023\u5408\uff08EU\uff09\u306e AI\u6cd5\uff08Artificial Intelligence Act\uff09 \u3078\u306e\u5bfe\u5fdc\u306b\u5411\u3051\u305f\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u6574\u5099\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u30c7\u30fc\u30bf\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3001\u30dd\u30fc\u30bf\u30d3\u30ea\u30c6\u30a3\u3001\u5171\u6709\u3001\u5207\u308a\u66ff\u3048\u306b\u95a2\u3059\u308b\u898f\u5b9a\u3092\u5b9a\u3081\u305f\u30c7\u30fc\u30bf\u6cd5\uff08Data Act\uff09 \u306b\u3082\u30012025\u5e749\u6708\u6642\u70b9\u3067\u6e96\u62e0\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

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\u900f\u660e\u6027\u3092\u4e00\u5c64\u9ad8\u3081\u308b\u53d6\u308a\u7d44\u307f\u3068\u3057\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u65b0\u305f\u306b Genesys Cloud Trust Center \u3092\u958b\u8a2d\u3057\u307e\u3057\u305f\u3002Genesys Cloud Trust Center\u306f\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5bfe\u7b56\u3001\u30c7\u30fc\u30bf\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u306e\u53d6\u308a\u7d44\u307f\u3001\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u57fa\u6e96\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u30ec\u30b8\u30ea\u30a8\u30f3\u30b9\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u96c6\u7d04\u3057\u305f\u4e2d\u6838\u7684\u306a\u60c5\u5831\u62e0\u70b9\u3067\u3059\u3002\u8a8d\u8a3c\u6e08\u307f\u306e\u9867\u5ba2\u304a\u3088\u3073\u30d1\u30fc\u30c8\u30ca\u30fc\u306f\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3001\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u304a\u3088\u3073\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\uff08SPC\uff09\u30dd\u30fc\u30bf\u30eb\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3092\u7533\u8acb\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u76e3\u67fb\u30ec\u30dd\u30fc\u30c8\u3001AI\u30d7\u30ed\u30c0\u30af\u30c8\u30ab\u30fc\u30c9\u3001\u8a73\u7d30\u306a\u898f\u5236\u304a\u3088\u3073\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u95a2\u9023\u8cc7\u6599\u3092\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n

\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001Genesys Cloud Trust Center<\/strong><\/a> \u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n

\uff11\u3000<\/sup>Frost & Sullivan \u8457\u300e\u00a0Security \u2013 The Key to Customer Experience Excellence \u300f\uff082024\u5e746\u6708\u767a\u884c\u3001\u30ec\u30dd\u30fc\u30c8\u756a\u53f7\uff1a#PFED\uff09<\/p>\n

\u5c06\u6765\u4e88\u60f3\u306b\u95a2\u3059\u308b\u8a18\u8ff0
\n<\/strong>\u672c\u30d7\u30ec\u30b9\u30ea\u30ea\u30fc\u30b9\u306b\u8a18\u8f09\u3055\u308c\u3066\u3044\u308b\u3001\u904e\u53bb\u307e\u305f\u306f\u73fe\u5728\u306e\u4e8b\u5b9f\u306b\u95a2\u3059\u308b\u8a18\u8ff0\u3092\u9664\u304f\u5185\u5bb9\u306f\u3001\u30ea\u30b9\u30af\u304a\u3088\u3073\u4e0d\u78ba\u5b9f\u6027\u3092\u4f34\u3046\u5c06\u6765\u4e88\u60f3\u306b\u95a2\u3059\u308b\u8a18\u8ff0\u3067\u3059\u3002\u6cd5\u4ee4\u306b\u3088\u308a\u6c42\u3081\u3089\u308c\u308b\u5834\u5408\u3092\u9664\u304d\u3001Genesys \u306f\u3001\u672c\u30d7\u30ec\u30b9\u30ea\u30ea\u30fc\u30b9\u767a\u8868\u65e5\u4ee5\u964d\u306b\u751f\u3058\u305f\u72b6\u6cc1\u307e\u305f\u306f\u4e8b\u8c61\u3092\u53cd\u6620\u3059\u308b\u305f\u3081\u306b\u3001\u3053\u308c\u3089\u306e\u5c06\u6765\u4e88\u60f3\u306b\u95a2\u3059\u308b\u8a18\u8ff0\u3092\u66f4\u65b0\u307e\u305f\u306f\u4fee\u6b63\u3059\u308b\u7fa9\u52d9\u3092\u8ca0\u3046\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n

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