{"id":608560,"date":"2025-12-15T22:45:54","date_gmt":"2025-12-16T06:45:54","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=608560"},"modified":"2025-12-16T15:51:18","modified_gmt":"2025-12-16T23:51:18","slug":"strong-enterprise-adoption-of-genesys-cloud-ai-drives-company-momentum-in-the-third-quarter-of-fiscal-year-2026","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/strong-enterprise-adoption-of-genesys-cloud-ai-drives-company-momentum-in-the-third-quarter-of-fiscal-year-2026","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001Genesys Cloud AI\u306e\u5805\u8abf\u306a\u4f01\u696d\u5c0e\u5165\u304c2025\u5e74\uff18\u6708\uff5e10\u6708\u671f\u306e\u6210\u9577\u3092\u727d\u5f15"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row 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ARR\u306e2\u500d\u8d85\u306e\u6210\u9577\u7387\u3092\u8a18\u9332<\/h5>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<strong>\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3\u2014 2025\u5e7412\u67089\u65e5<\/strong> \u2014 \u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b<strong><a href=\"https:\/\/www.genesys.com\/ja-jp\">\u30b8\u30a7\u30cd\u30b7\u30b9<\/a>\u00ae<\/strong>\u306f\u30012026\u4f1a\u8a08\u5e74\u5ea6\u7b2c3\u56db\u534a\u671f\uff082025\u5e748\u67081\u65e5\uff5e10\u670831\u65e5\uff09\u306b\u304a\u3044\u3066\u3001\u5f15\u304d\u7d9a\u304d\u529b\u5f37\u3044\u6210\u9577\u3092\u9054\u6210\u3057\u307e\u3057\u305f\u3002Genesys Cloud\u2122\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5e74\u9593\u7d4c\u5e38\u53ce\u76ca\uff08ARR\uff09<sup>\uff11<\/sup>\u306f\u3001\u5f53\u56db\u534a\u671f\u306b\u7d0424\u5104\u30c9\u30eb\u306b\u9054\u3057\u3001\u524d\u5e74\u540c\u671f\u6bd4\u306730\uff05\u4ee5\u4e0a\u306e\u6210\u9577\u3092\u9042\u3052\u307e\u3057\u305f\u3002\u4f01\u696d\u304b\u3089\u306e\u5805\u8abf\u306a\u9700\u8981\u3092\u80cc\u666f\u306b\u3001Genesys Cloud\u306fARR\u304c100\u4e07\u30c9\u30eb\u3092\u8d85\u3048\u308b\u9867\u5ba2\u4f01\u696d\u6570\u304c500\u793e\u4ee5\u4e0a\u3068\u306a\u308a\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u7b2c2\u56db\u534a\u671f\u306b2\u51045,000\u4e07\u30c9\u30eb\u3092\u8d85\u3048\u305fGenesys Cloud AI\u306eARR\u306f\u3001\u305d\u306e\u52e2\u3044\u3092\u7dad\u6301\u3057\u3001\u524d\u5e74\u6bd4\u306e\u6210\u9577\u7387\u306fGenesys Cloud\u5168\u4f53\u306eARR\u306e\uff12\u500d\u4ee5\u4e0a\u3092\u8a18\u9332\u3057\u307e\u3057\u305f\u3002\u3055\u3089\u306b\u3001\u524d\u56db\u534a\u671f\u306e\u6210\u9577\u7387\u304b\u3089\u3082\u52a0\u901f\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u4f01\u696d\u304c\u3001\u4eba\u3001\u30c7\u30fc\u30bf\u3001\u30b7\u30b9\u30c6\u30e0\u3092\u3064\u306a\u3050\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u305f\u3081\u306bAI\u306e\u6d3b\u7528\u3092\u6025\u901f\u306b\u9032\u3081\u308b\u4e2d\u3001Genesys Cloud\u306f\u3001\u52b9\u7387\u6027\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u53cc\u65b9\u3092\u9ad8\u3081\u308b\u4e0a\u3067\u4e2d\u5fc3\u7684\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u3066\u3044\u307e\u3059\u3002\u5e83\u7bc4\u306a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af AI \u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u304c\u904e\u53bb\u6700\u9ad8\u306e\u5c0e\u5165\u3092\u727d\u5f15\u3057\u3001Genesys Cloud\u306e\u5229\u7528\u8005\u6570\u306f200\u4e07\u4eba\u3092\u8d85\u3048\u3001\u4e16\u754c\u4e2d\u3067\u6700\u9ad8\u306e\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u306e\u5b9f\u73fe\u306b\u5bc4\u4e0e\u3057\u3066\u3044\u307e\u3059\u3002\u52a0\u3048\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u5927\u624b\u516c\u5171\u6a5f\u95a2\u3068\u306e\u9593\u3067\u3001AI\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u3092\u542b\u3080\u5951\u7d04\u62e1\u5f35\u306e\u4e00\u74b0\u3068\u3057\u3066\u30011,000\u4e07\u30c9\u30eb\u898f\u6a21\uff088\u6841\u53f0\uff09\u306e\u5e74\u9593\u5951\u7d04\u984d\uff08ACV\uff09\u3068\u306a\u308b\u5927\u578b\u5951\u7d04\u3092\u7372\u5f97\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30c8\u30cb\u30fc\u30fb\u30d9\u30a4\u30c4\u4f1a\u9577\u517c\u6700\u9ad8\u7d4c\u55b6\u8cac\u4efb\u8005\uff08CEO\uff09\u306f\u3001\u4e0b\u8a18\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<br \/>\n\u300c\u4f01\u696d\u304c\u81ea\u52d5\u5316\u304b\u3089\u771f\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3078\u3068\u79fb\u884c\u3059\u308b\u4e2d\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3057\u3001\u95a2\u4e0e\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3059\u308b\u8cac\u4efb\u3042\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30c6\u30a3\u30c3\u30af AI \u306e\u57fa\u6e96\u3092\u78ba\u7acb\u3057\u3066\u3044\u307e\u3059\u3002\u79c1\u305f\u3061\u306f\u3001\u5171\u611f\u3068\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u306b\u57fa\u3065\u3044\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u901a\u3058\u3066\u3001\u4f01\u696d\u304c\u3088\u308a\u5f37\u3044\u4fe1\u983c\u95a2\u4fc2\u3092\u7bc9\u304d\u3001\u6210\u9577\u3092\u5b9f\u73fe\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3059\u308b\u3053\u3068\u306b\u6ce8\u529b\u3057\u3066\u3044\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u57fa\u8ef8\u3068\u3059\u308b\u7d4c\u6e08\u306b\u304a\u3044\u3066\u6210\u529f\u3078\u3068\u5c0e\u304f\u3001\u4fe1\u983c\u3067\u304d\u308b\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u3057\u3066\u5c3d\u529b\u3057\u3066\u307e\u3044\u308a\u307e\u3059\u3002\u300d<\/p>\n<p><strong>\u00a0<\/strong><strong>2026<\/strong><strong>\u5e74\u5ea6\u7b2c3\u56db\u534a\u671f\u306e\u4e3b\u306a\u30cf\u30a4\u30e9\u30a4\u30c8\uff1a<\/strong><\/p>\n<ul>\n<li>\u30ec\u30ac\u30b7\u30fc\u6280\u8853\u304b\u3089\u306e\u79fb\u884c\u3068\u65b0\u6a5f\u80fd\u306e\u62e1\u5f35\u304c\u9032\u3080\u4e2d\u3001\u5f53\u56db\u534a\u671f\u306eGenesys Cloud\u306e\u53ce\u76ca\u306f\u3001\u4f1a\u793e\u5168\u4f53\u306e80\uff05\u3092\u5360\u3081\u308b\u306b\u81f3\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>Genesys Cloud\u306e\u7d14\u53ce\u76ca\u7dad\u6301\u7387\uff08NRR\uff09<sup>\uff12<\/sup>\u306f\u5f15\u304d\u7d9a\u304d120\uff05\u3092\u4e0a\u56de\u308a\u3001\u9867\u5ba2\u4f01\u696d\u3068\u306e\u5f37\u56fa\u306a\u95a2\u4fc2\u3068\u3001\u4f01\u696d\u304c\u540c\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u901a\u3058\u3066\u5f97\u3089\u308c\u308b\u4fa1\u5024\u304c\u62e1\u5927\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>Genesys Cloud Agent Copilot\u306e\u4f01\u696d\u3078\u306e\u5c0e\u5165\u304c\u9032\u3080\u4e2d\u3001\u672c\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u3088\u3063\u3066\u30b5\u30dd\u30fc\u30c8\u3055\u308c\u3066\u3044\u308b\u5f93\u696d\u54e1\u6570\u306f\u524d\u5e74\u540c\u671f\u6bd4\u3067\u7d045\u500d\u306b\u5897\u52a0\u3057\u307e\u3057\u305f\u3002\u5f93\u696d\u54e1\u306e\u696d\u52d9\u52b9\u7387\u5316\u3068\u3001\u3088\u308a\u5171\u611f\u6027\u306e\u3042\u308b\u4f53\u9a13\u306e\u63d0\u4f9b\u306b\u5411\u3051\u3066\u3001\u4f01\u696d\u304cAI\u3078\u306e\u6295\u8cc7\u3092\u4e00\u6bb5\u3068\u62e1\u5927\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>2025\u5e743\u6708\u306e\u63d0\u4f9b\u958b\u59cb\u4ee5\u964d\u3001Genesys Cloud Supervisor Copilot\u306f500\u793e\u4ee5\u4e0a\u306b\u63a1\u7528\u3055\u308c\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u6700\u9069\u5316\u306b\u5411\u3051\u3066\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u304c\u30c1\u30fc\u30e0\u3092\u7ba1\u7406\u30fb\u8a55\u4fa1\u30fb\u652f\u63f4\u3059\u308b\u65b9\u6cd5\u3092\u5909\u9769\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>\u5f53\u56db\u534a\u671f\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u5bfe\u8a71\u4ef6\u6570\u306f\u524d\u5e74\u540c\u671f\u6bd4\u3067\u307b\u307c2\u500d\u3068\u306a\u308a\u30017\u5104\u4ef6\u3092\u8d85\u3048\u307e\u3057\u305f\u3002\u6d88\u8cbb\u8005\u306e\u52b9\u7387\u7684\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3078\u306e\u9700\u8981\u304c\u9ad8\u307e\u308b\u4e2d\u3001\u6570\u767e\u793e\u304c\u3059\u3067\u306b\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u5c0e\u5165\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>\u5f53\u56db\u534a\u671f\u306b\u53c2\u7167\u3055\u308c\u305f\u30ca\u30ec\u30c3\u30b8\u8a18\u4e8b\u306f12\u5104\u4ef6\u3092\u8d85\u3048\u3001\u524d\u5e74\u540c\u671f\u6bd4\u30672\u500d\u3068\u306a\u308a\u307e\u3057\u305f\u3002Genesys Cloud AI\u3092\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u95a2\u9023\u60c5\u5831\u3092\u63d0\u4f9b\u3059\u308b\u4f01\u696d\u306e\u52d5\u304d\u304c\u8868\u308c\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>\u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308b\u30cd\u30a4\u30c6\u30a3\u30d6AI\u3092\u57fa\u76e4\u306b\u3001\u5f53\u793e\u306f<a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000049.000121741.html\">Scaled Cognition\u793e\u3068\u306e\u63d0\u643a<\/a>\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u65b0\u305f\u306a\u5927\u898f\u6a21\u30a2\u30af\u30b7\u30e7\u30f3\u30e2\u30c7\u30eb\uff08LAMs\uff09\u3092CX\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u5411\u3051\u306bGenesys Cloud\u3068\u7d71\u5408\u3057\u3001\u9867\u5ba2\u304c\u4fe1\u983c\u3067\u304d\u308b\u300c\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u4f53\u9a13\u300d\u3092\u63d0\u4f9b\u3059\u308b\u7d44\u7e54\u306e\u80fd\u529b\u3092\u3055\u3089\u306b\u5f37\u5316\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><strong>\u4e16\u754c\u306e\u3064\u306a\u304c\u308a\u3092\u5909\u9769\u3059\u308b Genesys Cloud<\/strong><\/p>\n<p>\u4e16\u754c\u4e2d\u306e\u4f01\u696d\u304c\u3001Genesys Cloud\u306eAI\u3092\u6d3b\u7528\u3057\u305f\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001\u9867\u5ba2\u4f53\u9a13\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u306e\u518d\u69cb\u7bc9\u3092\u52a0\u901f\u3057\u3066\u3044\u307e\u3059\u3002BYU-Idaho\u3001NY Metropolitan Transportation Authority\u3001NYC Housing Authority\u3001Valley Strong Credit Union\u3001Petrobras\u3001AlonOS\u3001Probe CX \u3092\u306f\u3058\u3081\u3068\u3059\u308b\u591a\u304f\u306e\u4f01\u696d\u30fb\u56e3\u4f53\u304c\u3001Genesys Cloud\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u3053\u308c\u307e\u3067\u306b\u306a\u3044\u52b9\u7387\u6027\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3001\u6210\u9577\u306e\u5b9f\u73fe\u3068\u3044\u3046\u6069\u6075\u3092\u53d7\u3051\u3066\u3044\u307e\u3059\u3002\u4e3b\u306a\u6210\u529f\u4e8b\u4f8b\u306f\u4ee5\u4e0b\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n<ul>\n<li>\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u30c8\u30e9\u30d9\u30eb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u4f01\u696d\u3067\u3042\u308b<strong>BCD Travel<\/strong>\u306f\u3001\u7d047,000\u540d\u306e\u62c5\u5f53\u8005\u3092Genesys Cloud\u3078\u79fb\u884c\u3057\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092\u5909\u9769\u3057\u307e\u3057\u305f\u3002\u5358\u4e00\u306eAI\u642d\u8f09\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u308a\u3001\u4e16\u754c\u5404\u5730\u3067\u4e00\u8cab\u3057\u305f\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3057\u3001\u5bfe\u5fdc\u6642\u9593\u306e11\uff05\u524a\u6e1b\u300133\uff05\u306e\u901a\u8a71\u3092\u5e0c\u671b\u3059\u308b\u62c5\u5f53\u8005\u3078\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3059\u308b\u3053\u3068\u306b\u6210\u529f\u3057\u307e\u3057\u305f\u3002\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u306e\u53cc\u65b9\u3067\u5927\u304d\u306a\u6539\u5584\u304c\u898b\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n<ul>\n<li><strong>Empathy Health Tech<\/strong>\u306f\u3001Genesys Cloud\u3092\u97f3\u58f0\u30fbSMS\u30fb\u30e1\u30fc\u30eb\u3067\u6d3b\u7528\u3057\u3001\u904e\u53bb1\u5e74\u9593\u3067200\u4e07\u4ef6\u4ee5\u4e0a\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u5bfe\u5fdc\u3057\u300122,000\u4ef6\u3092\u8d85\u3048\u308b\u4e88\u7d04\u8abf\u6574\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002Medicaid\uff08\u30e1\u30c7\u30a3\u30b1\u30a4\u30c9\u3001\u7c73\u56fd\u306e\u4f4e\u6240\u5f97\u8005\u5411\u3051\u306e\u516c\u7684\u533b\u7642\u4fdd\u967a\uff09\u5bfe\u8c61\u8005\u3078\u306e\u652f\u63f4\u5411\u4e0a\u306b\u53d6\u308a\u7d44\u3080\u540c\u793e\u306f\u3001Genesys Cloud AI\u3092\u6d3b\u7528\u3057\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u5f37\u5316\u3068\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u306e\u52b9\u7387\u5316\u3092\u9032\u3081\u308b\u3053\u3068\u3067\u3001\u62c5\u5f53\u8005\u304c\u3088\u308a\u4ed8\u52a0\u4fa1\u5024\u306e\u9ad8\u3044\u3001\u601d\u3044\u3084\u308a\u306e\u3042\u308b\u5bfe\u8a71\u306b\u6ce8\u529b\u3067\u304d\u308b\u4f53\u5236\u3092\u6574\u3048\u3066\u3044\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u62e1\u5927\u306e\u6210\u679c\u3092\u8e0f\u307e\u3048\u3001\u540c\u793e\u306f\u30b1\u30a2\u306e\u683c\u5dee\u89e3\u6d88\u3068\u751f\u6d3b\u306e\u8cea\u5411\u4e0a\u3068\u3044\u3046\u30df\u30c3\u30b7\u30e7\u30f3\u306e\u63a8\u9032\u306b\u5411\u3051\u3001AI\u6d3b\u7528\u3092\u3055\u3089\u306b\u5e83\u3052\u3066\u3044\u304f\u4e88\u5b9a\u3067\u3059\u3002<\/li>\n<li><strong>Grupo Saesa<\/strong>\u306f\u3001Genesys Cloud\u4e0a\u306eAI\u642d\u8f09\u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u5bfe\u5fdc\u6642\u9593\u309210\uff05\u524a\u6e1b\u3057\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u5b8c\u7d50\u7387\u306e\u5411\u4e0a\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306e\u30c7\u30fc\u30bf\u3092\u9023\u643a\u3057\u3001\u9ad8\u5ea6\u306aAI\u3001\u81ea\u52d5\u5316\u3001\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u8fc5\u901f\u3067\u7684\u78ba\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li><strong>M&amp;T Bank<\/strong>\u306f\u3001Genesys Cloud\u306e\u5c0e\u5165\u306b\u3088\u308a\u30011\u901a\u8a71\u3042\u305f\u308a\u306e\u30b3\u30b9\u30c8\u309211\uff05\u524a\u6e1b\u3057\u3001\u901a\u8a71\u5207\u65ad\u7387\u309280\uff05\u4f4e\u6e1b\u3057\u307e\u3057\u305f\u3002\u30c7\u30b8\u30bf\u30eb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3001\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\uff0f\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u5bfe\u5fdc\u3001\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3001\u4e88\u6e2c\u5206\u6790\u3092\u7d71\u5408\u3057\u305f\u74b0\u5883\u3067AI\u3068\u81ea\u52d5\u5316\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u52b9\u7387\u3068\u4fe1\u983c\u6027\u3092\u9ad8\u3081\u3001\u5353\u8d8a\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u3088\u308a\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u57fa\u76e4\u3092\u69cb\u7bc9\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li><strong>Rochester Regional Health<\/strong> \u306f\u3001Genesys Copilot\u306e\u6d3b\u7528\u3092\u542b\u3080AI\u5c0e\u5165\u3092\u52a0\u901f\u3057\u3001\u5e73\u5747\u5bfe\u5fdc\u6642\u9593\u309220\u79d2\u4ee5\u4e0a\u77ed\u7e2e\u3057\u307e\u3057\u305f\u3002\u901a\u8a71\u30fb\u30e1\u30c3\u30bb\u30fc\u30b8\u30fb\u30e1\u30fc\u30eb\u30fb\u30c1\u30e3\u30c3\u30c8\u306e\u30c7\u30fc\u30bf\u3092\u7d71\u5408\u3057\u3001\u30ca\u30ec\u30c3\u30b8\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3092\u5f37\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u60a3\u8005\u3068\u30b9\u30bf\u30c3\u30d5\u53cc\u65b9\u306b\u5bfe\u3057\u3066\u3001\u3088\u308a\u8fc5\u901f\u3067\u6b63\u78ba\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li><strong>Served With Honor<\/strong><strong>\uff08<\/strong><strong>SWH<\/strong>\uff09\u306f\u3001\u9000\u5f79\u8ecd\u4eba\u304c\u76f4\u9762\u3059\u308b\u8eab\u4f53\u7684\u30fb\u7cbe\u795e\u7684\u30fb\u793e\u4f1a\u7684\u306a\u8ab2\u984c\u306b\u5bc4\u308a\u6dfb\u3046\u305f\u3081\u3001\u305d\u306e\u6df1\u3044\u77e5\u898b\u3068\u7d4c\u9a13\u306b\u57fa\u3065\u3044\u305f\u601d\u3044\u3084\u308a\u306e\u3042\u308b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u30021,000\u4e07\u4eba\u4ee5\u4e0a\u306e\u9000\u5f79\u8ecd\u4eba\u3068\u305d\u306e\u5bb6\u65cf\u304c\u3001\u3088\u308a\u5065\u3084\u304b\u3067\u3001\u5e78\u305b\u3067\u3001\u8c4a\u304b\u306a\u751f\u6d3b\u3092\u9001\u308c\u308b\u3088\u3046\u652f\u63f4\u3059\u308b\u3068\u3044\u3046\u30df\u30c3\u30b7\u30e7\u30f3\u306e\u4e00\u74b0\u3068\u3057\u3066\u3001\u540c\u793e\u306fGenesys Cloud\u3092\u5c0e\u5165\u3057\u3001\u4fe1\u983c\u3092\u80b2\u3080\u30c7\u30b8\u30bf\u30eb\u3068\u4eba\u306e\u3064\u306a\u304c\u308a\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u3067\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u4f53\u9a13\u306e\u5909\u9769\u3092\u9032\u3081\u3066\u3044\u307e\u3059\u3002<\/li>\n<li><strong>ThunderNet<\/strong>\u306f\u3001Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u308b\u696d\u52d9\u57fa\u76e4\u306e\u66f4\u65b0\u3092\u9032\u3081\u305f\u3053\u3068\u3067\u3001\u62c5\u5f53\u8005\u306e\u751f\u7523\u6027\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u3068\u3082\u306b60\uff05\u5411\u4e0a\u3057\u3001\u904b\u7528\u52b9\u7387\u308240\uff05\u6539\u5584\u3057\u307e\u3057\u305f\u3002Genesys Agent Copilot\u306e\u652f\u63f4\u306b\u3088\u308a\u3001\u540c\u793e\u306f\u8907\u6570\u30c1\u30e3\u30cd\u30eb\u3067\u5e74\u9593150\u4e07\u4ef6\u4ee5\u4e0a\u306e\u9867\u5ba2\u5bfe\u5fdc\u3092\u3001\u3088\u308a\u9ad8\u901f\u304b\u3064\u4e00\u8cab\u6027\u306e\u3042\u308b\u5f62\u3067\u7ba1\u7406\u3057\u3066\u3044\u307e\u3059\u3002\u4e8b\u696d\u898f\u6a21\u306e\u62e1\u5927\u306b\u4f34\u3044\u3001ThunderNet\u306f\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3092\u3055\u3089\u306b\u5f37\u5316\u3057\u3001\u62c5\u5f53\u8005\u304c\u5353\u8d8a\u3057\u305f\u4f53\u9a13\u3092\u3088\u308a\u591a\u304f\u306e\u9867\u5ba2\u306b\u63d0\u4f9b\u3067\u304d\u308b\u74b0\u5883\u3092\u6574\u3048\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n<ul>\n<li><strong>Tyme Bank<\/strong>\u306f\u3001\u30a2\u30d5\u30ea\u30ab\u3068\u30a2\u30b8\u30a2\u3067\u4e8b\u696d\u3092\u5c55\u958b\u3059\u308b\u30c7\u30b8\u30bf\u30eb\u30d0\u30f3\u30af\u3067\u3042\u308a\u3001Time\u8a8c\u306e\u300c2025\u5e74 \u4e16\u754c\u3067\u6700\u3082\u5f71\u97ff\u529b\u306e\u3042\u308b\u4f01\u696d100\u793e\u300d\u306b\u9078\u51fa\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u540c\u793e\u306f\u3001Genesys Cloud\u4e0a\u306eAI\u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u901a\u3058\u3066\u3001<strong>\u76ee\u899a\u307e\u3057\u3044\u6210\u679c<\/strong>\u3092\u4e0a\u3052\u3066\u3044\u307e\u3059\u3002\u30c7\u30b8\u30bf\u30eb\u3068AI\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u3001<strong>\u3088\u308a\u5305\u62ec\u7684<\/strong>\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u3001\u5229\u7528\u8005\u3092\u652f\u63f4\u3059\u308b\u5bfe\u8a71\u306e\u6d41\u308c\u3092\u3064\u304f\u308b\u3053\u3068\u3067\u3001\u5e73\u5747\u5bfe\u5fdc\u6642\u9593\u30921\u5206\u77ed\u7e2e\u3057\u3001\u751f\u7523\u6027\u3092<strong>36\uff05\u5411\u4e0a<\/strong>\u3055\u305b\u307e\u3057\u305f\u3002\u3053\u306e\u4e8b\u4f8b\u306f\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u81ea\u52d5\u5316\u304c\u5e45\u5e83\u3044\u74b0\u5883\u3067\u6210\u679c\u3092\u751f\u307f\u51fa\u305b\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>USEN\uff06U-NEXT GROUP\u3067BPO\u00a0\u4e8b\u696d\u3092\u5c55\u958b\u3059\u308b<strong>USEN Contact Center<\/strong>\u306f\u3001\u7d0486\u4e07\u5e97\u8217\u30fb\u65bd\u8a2d\u306e\u30b0\u30eb\u30fc\u30d7\u9867\u5ba2\u3092\u652f\u3048\u308b\u5bfe\u5fdc\u5b9f\u7e3e\u306b\u88cf\u4ed8\u3051\u3089\u308c\u305f\u696d\u52d9\u904b\u7528\u306e\u67d4\u8edf\u6027\u3092\u5f37\u307f\u3068\u3057\u3001\u5916\u8ca9\u5c55\u958b\u3092\u672c\u683c\u5316\u3002\u4eca\u5f8c\u306fGenesys Cloud\u5c0e\u5165\u3092\u6a5f\u306b\u3001AI\u6d3b\u7528\u306e\u9ad8\u5ea6\u5316\u3068\u696d\u52d9\u52b9\u7387\u306e\u6700\u9069\u5316\u3092\u9032\u3081\u3001\u201c\u4eba\u306b\u3057\u304b\u3067\u304d\u306a\u3044\u696d\u52d9\u201d\u306b\u6ce8\u529b\u3059\u308b\u4f53\u5236\u3092\u69cb\u7bc9\u4e88\u5b9a\u3067\u3059\u3002<\/li>\n<\/ul>\n<p><strong>\u696d\u754c\u306b\u304a\u3051\u308b\u8a55\u4fa1<\/strong><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u5f37\u529b\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3001\u4f01\u696d\u6587\u5316\u3001\u305d\u3057\u3066\u5148\u9032\u7684\u306a\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u304c\u5f15\u304d\u7d9a\u304d\u9ad8\u304f\u8a55\u4fa1\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u5f53\u56db\u534a\u671f\u306b\u304a\u3051\u308b\u4e3b\u306a\u8a55\u4fa1\u306f\u4ee5\u4e0b\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n<ul>\n<li>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u300c\u300d<sup>\uff13<\/sup>\u306b\u304a\u3044\u3066\u3001\u30ea\u30fc\u30c0\u30fc\u306b\u9078\u51fa\u3055\u308c\u307e\u3057\u305f\u3002Magic Quadrant\u3067\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u8a55\u4fa1\u3055\u308c\u308b\u306e\u306f11\u5e74\u9023\u7d9a\u3068\u306a\u308a\u307e\u3059\u3002\u5f53\u793e\u306f\u3001\u3053\u306e\u7d99\u7d9a\u7684\u306a\u8a55\u4fa1\u306f\u3001Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u901a\u3058\u3066\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9867\u5ba2\u4f53\u9a13\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u5b9f\u73fe\u3059\u308b\u80fd\u529b\u304c\u9ad8\u304f\u8a55\u4fa1\u3055\u308c\u305f\u7d50\u679c\u3067\u3042\u308b\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u300c<a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/critical-capabilities-for-contact-center-as-a-service\">2025 Gartner\u00ae Critical Capabilities for Contact Center as a Service\uff08CCaaS\uff09<\/a>\u300d<sup>\uff14<\/sup>\u30ec\u30dd\u30fc\u30c8\u306b\u304a\u3044\u3066\u3001Gartner\u304c\u8a2d\u5b9a\u3059\u308b5\u3064\u3059\u3079\u3066\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3067\u30012\u793e\u306e\u6700\u4e0a\u4f4d\u30d9\u30f3\u30c0\u30fc\u306e\u4e00\u3064\u3068\u3057\u3066\u8a55\u4fa1\u3055\u308c\u307e\u3057\u305f\u3002\u7279\u306b\u3001Global Contact Center\u3001High-Volume Customer Call Center\u3001Customer Engagement Center\u3067\u306f\u6700\u9ad8\u5f97\u70b9\u3092\u7372\u5f97\u3057\u307e\u3057\u305f\u3002\u5f53\u793e\u306f\u3001\u3053\u3046\u3057\u305f\u8a55\u4fa1\u304c\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u304cAI\u3068\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u901a\u3058\u3066\u3001\u4e16\u754c\u4e2d\u306e\u7d44\u7e54\u304c\u5206\u65ad\u3055\u308c\u305f\u3084\u308a\u53d6\u308a\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u4f53\u9a13\u3078\u3068\u5909\u9769\u3059\u308b\u652f\u63f4\u3092\u884c\u3063\u3066\u3044\u308b\u3053\u3068\u306e\u8868\u308c\u3067\u3042\u308b\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n<ul>\n<li>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u300c<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-recognized-as-a-leader-in-the-2025-idc-marketscape-for-worldwide-general-purpose-conversational-ai\">IDC MarketScape\uff1aWorldwide General-Purpose Conversational AI Platforms 2025 Vendor Assessment<\/a>\uff08doc #US52972625, 2025\u5e749\u6708\uff09<sup>5<\/sup>\u306b\u304a\u3044\u3066\u30012\u5ea6\u76ee\u3068\u306a\u308b\u30ea\u30fc\u30c0\u30fc\u306b\u9078\u51fa\u3055\u308c\u307e\u3057\u305f\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u63d0\u4f9b\u3059\u308b\u88fd\u54c1\u306e\u5e45\u5e83\u3055\u3068\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u6a5f\u80fd\u306e\u5f37\u307f\u306b\u3064\u3044\u3066\u3082\u8a55\u4fa1\u3055\u308c\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<ul>\n<li>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001Glassdoor\u793e\u306e\u300c<a href=\"https:\/\/www.genesys.com\/company\/newsroom\/announcements\/genesys-named-a-best-led-company-by-glassdoor\"><strong>2025 Best-Led Companies<\/strong><\/a>\u300d\u306e1\u793e\u306b\u9078\u51fa\u3055\u308c\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u3001\u5f53\u793e\u306e\u7d4c\u55b6\u9663\u304c\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3001\u900f\u660e\u6027\u3001\u4fe1\u983c\u306e\u5f37\u56fa\u306a\u4f01\u696d\u6587\u5316\u3092\u91b8\u6210\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u8a55\u4fa1\u3055\u308c\u305f\u3082\u306e\u3067\u3059\u3002\u3053\u306e\u53d7\u8cde\u306f\u3001\u5f53\u793e\u304c\u5f93\u696d\u54e1\u306e\u6210\u9577\u3092\u652f\u63f4\u3057\u3001\u4eba\u3092\u5927\u5207\u306b\u3059\u308b\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u306b\u3088\u3063\u3066\u610f\u7fa9\u3042\u308b\u6210\u9577\u3092\u5b9f\u73fe\u3057\u3066\u3044\u308b\u70b9\u304c\u3001\u5f93\u696d\u54e1\u304b\u3089\u9ad8\u304f\u8a55\u4fa1\u3055\u308c\u305f\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u300117\u30ab\u56fd\u3067\u300c\u50cd\u304d\u304c\u3044\u306e\u3042\u308b\u4f1a\u793e\uff08<a href=\"https:\/\/www.genesys.com\/company\/newsroom\/announcements\/genesys-earns-2025-great-place-to-work-certification-across-17-countries\">2025 Great Place to Work\u00ae \uff09<\/a>\u300d\u306b\u8a8d\u5b9a\u3055\u308c\u3001\u5171\u611f\u30fb\u4fe1\u983c\u30fb\u30a4\u30f3\u30af\u30eb\u30fc\u30b8\u30e7\u30f3\u3092\u91cd\u8996\u3057\u305f\u4f01\u696d\u6587\u5316\u306e\u91b8\u6210\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u308b\u3053\u3068\u304c\u8a55\u4fa1\u3055\u308c\u307e\u3057\u305f\u3002\u3053\u306e\u8a8d\u5b9a\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u4eba\u3092\u4e2d\u5fc3\u306b\u636e\u3048\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u4e21\u7acb\u3057\u3001\u4e16\u754c\u4e2d\u306e\u5f93\u696d\u54e1\u304c\u9867\u5ba2\u306e\u6210\u529f\u306b\u5411\u3051\u3066\u529b\u3092\u767a\u63ee\u3067\u304d\u308b\u3001\u5353\u8d8a\u3057\u305f\u8077\u5834\u74b0\u5883\u3092\u63d0\u4f9b\u3059\u308b\u30b0\u30ed\u30fc\u30d0\u30eb\u4f01\u696d\u3068\u3057\u3066\u8a55\u4fa1\u3055\u308c\u305f\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>\u203b\uff11\u3000\u5e74\u9593\u7d4c\u5e38\u53ce\u76ca\uff08ARR\uff09\u306f\u3001Genesys Cloud\u306e\u56db\u534a\u671f\u53ce\u76ca\u30924\u500d\u3057\u305f\u3082\u306e\u3068\u5b9a\u7fa9\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>\u203b\uff12 Genesys Cloud NRR\u3068\u306f\u3001Genesys Cloud\u306e\u7d14\u53ce\u76ca\u7dad\u6301\u7387\u3092\u6307\u3057\u307e\u3059\u3002Genesys Cloud NRR\u306f\u3001\u524d\u5e74\u306e\u540c\u4f1a\u8a08\u56db\u534a\u671f\u306b\u53ce\u76ca\u3092\u8a08\u4e0a\u3057\u305f\u9867\u5ba2\u3092\u30b3\u30db\u30fc\u30c8\u3068\u3057\u3066\u5b9a\u7fa9\u3057\u3001\u3053\u306e\u9867\u5ba2\u7fa4\u306b\u304a\u3051\u308b\u76f4\u8fd112\u304b\u6708\u9593\u306eGenesys Cloud\u53ce\u76ca\u3092\u3001\u524d\u5e74\u306e\u540c\u671f\u9593\u306b\u304a\u3051\u308bGenesys Cloud\u53ce\u76ca\u3068\u6bd4\u8f03\u3057\u3066\u7b97\u51fa\u3057\u307e\u3059\u3002<\/p>\n<p>\u203b\uff13\u3000Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service<br \/>\nDrew Kraus, Jason Bridge, Megan Fernandez, Pri Rathnayake, Pankil Sheth, 2025\u5e749\u67088\u65e5<\/p>\n<p>\u203b\uff14\u3000Gartner, Critical Capabilities for Contact Center as a Service<br \/>\nJason Bridge, Drew Kraus, \u307b\u304b\u30012025\u5e749\u670810\u65e5<\/p>\n<p>Gartner\u514d\u8cac\u4e8b\u9805\uff1a<br \/>\nGartner\u306f\u3001\u305d\u306e\u7814\u7a76\u51fa\u7248\u7269\u3067\u63cf\u5199\u3055\u308c\u305f\u3044\u304b\u306a\u308b\u30d9\u30f3\u30c0\u30fc\u3001\u88fd\u54c1\u3001\u307e\u305f\u306f\u30b5\u30fc\u30d3\u30b9\u3082\u63a8\u5968\u3057\u307e\u305b\u3093\u3057\u3001\u6280\u8853\u30e6\u30fc\u30b6\u30fc\u306b\u5bfe\u3057\u3066\u3001\u6700\u9ad8\u306e\u8a55\u4fa1\u307e\u305f\u306f\u305d\u306e\u4ed6\u306e\u6307\u5b9a\u3092\u53d7\u3051\u305f\u30d9\u30f3\u30c0\u30fc\u306e\u307f\u3092\u9078\u629e\u3059\u308b\u3088\u3046\u52a9\u8a00\u3057\u307e\u305b\u3093\u3002Gartner\u306e\u7814\u7a76\u51fa\u7248\u7269\u306f\u3001Gartner\u306e\u7814\u7a76\u6a5f\u95a2\u306e\u610f\u898b\u3067\u69cb\u6210\u3055\u308c\u3066\u304a\u308a\u3001\u4e8b\u5b9f\u306e\u58f0\u660e\u3068\u3057\u3066\u89e3\u91c8\u3055\u308c\u308b\u3079\u304d\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002Gartner\u306f\u3001\u3053\u306e\u7814\u7a76\u306b\u95a2\u9023\u3057\u3066\u3001\u5546\u54c1\u6027\u307e\u305f\u306f\u7279\u5b9a\u76ee\u7684\u3078\u306e\u9069\u5408\u6027\u3092\u542b\u3080\u3001\u3044\u304b\u306a\u308b\u660e\u793a\u7684\u307e\u305f\u306f\u6697\u793a\u7684\u306a\u4fdd\u8a3c\u3082\u5426\u8a8d\u3057\u307e\u3059\u3002<br \/>\nGARTNER\u304a\u3088\u3073MAGIC QUADRANT\u306f\u3001Gartner, Inc.\u304a\u3088\u3073\u305d\u306e\u95a2\u9023\u4f1a\u793e\u306e\u5546\u6a19\u3067\u3059\u3002<\/p>\n<p>\u203b\uff15\u3000IDC, IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms 2025 Vendor Assessment, Doc #US52972625, 2025\u5e749\u6708<\/p>\n<p><strong>\u3010\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066\u3011<br \/>\n<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u00ae \u306f\u3001\u6700\u9ad8\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u5275\u51fa\u3059\u308b\u305f\u3081\u306b\u3001\u4e16\u754c\u4e2d\u306e 8,000 \u3092\u8d85\u3048\u308b\u4f01\u696d\u3092\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002 Genesys Cloud\u2122\u00a0 \u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af AI \u3092\u4e2d\u6838\u306b\u636e\u3048\u305f AI \u99c6\u52d5\u306e\u300c\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u300d\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308a\u3001\u4f01\u696d\u5168\u4f53\u306e\u4eba\u30fb\u30b7\u30b9\u30c6\u30e0\u30fb\u30c7\u30fc\u30bf\u30fb AI \u3092\u3064\u306a\u304e\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u4f01\u696d\u306f\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3084\u6210\u9577\u3001\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3092\u63a8\u9032\u3059\u308b\u3068\u540c\u6642\u306b\u3001\u4eba\u3068 AI \u306e\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u3092\u6a2a\u65ad\u3057\u3066\u696d\u52d9\u52b9\u7387\u3068\u30c1\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u8a73\u3057\u304f\u306f<a href=\"http:\/\/www.genesys.com\/ja-jp\">www.genesys.com\/ja-jp<\/a>\u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n<p>\u00a9 2025 Genesys. 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