{"id":600509,"date":"2025-10-28T18:19:54","date_gmt":"2025-10-29T01:19:54","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=600509"},"modified":"2025-10-28T18:19:54","modified_gmt":"2025-10-29T01:19:54","slug":"genesys-recognized-as-a-leader-in-the-2025-idc-marketscape-for-worldwide-general-purpose-conversational-ai","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-recognized-as-a-leader-in-the-2025-idc-marketscape-for-worldwide-general-purpose-conversational-ai","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u7c73\u56fdIDC MarketScape Worldwide General-Purpose Conversational AI 2025\u30ec\u30dd\u30fc\u30c8\u3067\u30ea\u30fc\u30c0\u30fc\u306b\u9078\u51fa"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text css=&#8221;&#8221; el_class=&#8221;pre_h1&#8243;]2025 \u5e74 10 \u670828 \u65e5\uff08\u6c34\uff09\u65e5\u672c\u767a\u8868[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u7c73\u56fdIDC MarketScape Worldwide General-Purpose Conversational AI 2025\u30ec\u30dd\u30fc\u30c8\u3067\u30ea\u30fc\u30c0\u30fc\u306b\u9078\u51fa<\/h1>\n<h5>\uff5e\u5e45\u5e83\u3044\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u63d0\u4f9b\u3068\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u6a5f\u80fd\u304c\u9ad8\u8a55\u4fa1\uff5e<\/h5>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<strong>\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3 \u2014 2025 \u5e74 10 \u6708 8 \u65e5 \u2014 \u4eba\u53e3\u77e5\u80fd\uff08 AI \uff09\u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u304a\u3051\u308b\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b<a href=\"https:\/\/www.genesys.com\/ja-jp\">\u30b8\u30a7\u30cd\u30b7\u30b9<\/a>\u00ae\u306f \u7c73\u56fd\u306e ICT \u5c02\u9580\u8abf\u67fb\u4f1a\u793e\u3067\u3042\u308b IDC \u304c\u767a\u884c\u3057\u305f\u6c4e\u7528\u5bfe\u8a71\u578b AI \u306b\u95a2\u3059\u308b\u8abf\u67fb\u30ec\u30dd\u30fc\u30c8\u300c <a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/idc-marketscape-worldwide-general-purpose-conversational-ai-platforms-vendor-assessment\">IDC MarketScape\u2122: Worldwide General-Purpose Conversational Artificial Intelligence 2025 Vendor Assessment (doc #US52972625, September 2025)<\/a> \u00a0\u300d\u306b\u304a\u3044\u3066\u3001\u30ea\u30fc\u30c0\u30fc\u4f01\u696d\u3068\u3057\u3066\u8a8d\u5b9a\u3055\u308c\u307e\u3057\u305f\u3002\u7d99\u7d9a\u7684\u306b\u7372\u5f97\u3057\u3066\u3044\u308b AI \u5206\u91ce\u306b\u304a\u3051\u308b\u4e16\u754c\u304b\u3089\u306e\u9ad8\u8a55\u4fa1\u306f\u3001\u7d44\u7e54\u306e AI \u6d3b\u7528\u306e\u6210\u719f\u5ea6\u3092\u9ad8\u3081\u3001\u9867\u5ba2\u304a\u3088\u3073\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u7dcf\u5408\u7684\u306b\u7ba1\u7406\u30fb\u6700\u9069\u5316\u3059\u308b\u300c Genesys Cloud\u2122 \u300d\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5f37\u307f\u3092\u793a\u3059\u3082\u306e\u3060\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002<\/strong><\/p>\n<p>\u3053\u306e\u5ea6\u306e\u300cIDC MarketScape: Worldwide General-Purpose Conversational AI Platforms 2025 Vendor Assessment<sup>\uff11<\/sup>\u300d\u306b\u304a\u3051\u308b\u8a8d\u5b9a\u306b\u3088\u308a\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u308f\u305a\u304b 2 \u5e74\u9593\u3067 4 \u5ea6\u76ee\u306e\u30ea\u30fc\u30c0\u30fc<sup>234\u3000<\/sup>\u8a55\u4fa1\u3092\u7372\u5f97\u3057\u307e\u3057\u305f\u3002\u3053\u3046\u3057\u305f\u7d99\u7d9a\u7684\u306a\u8a55\u4fa1\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u72ec\u81ea\u306e AI \u6a5f\u80fd\u3001\u8fc5\u901f\u306a AI \u63a8\u9032\u529b\u3001\u305d\u3057\u3066\u4f01\u696d\u306e AI \u5c0e\u5165\u3092\u78ba\u5b9f\u306b\u652f\u63f4\u3057\u3066\u304d\u305f\u5b9f\u7e3e\u3092\u793a\u3059\u3082\u306e\u3067\u3059\u3002<\/p>\n<p>IDC MarketScape\u00b9 \u306f\u3001\u6b21\u306e\u3088\u3046\u306a\u4f01\u696d\u306b\u30b8\u30a7\u30cd\u30b7\u30b9\u3092\u691c\u8a0e\u3059\u308b\u3088\u3046\u63a8\u5968\u3057\u3066\u3044\u307e\u3059\u3002<br \/>\n\u300c\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u5411\u3051\u5bfe\u8a71\u578b\u00a0 AI\u00a0 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0 \u3092\u304a\u63a2\u3057\u306e\u5834\u5408\u306f\u3001 \u30b8\u30a7\u30cd\u30b7\u30b9\u3092\u691c\u8a0e\u3059\u3079\u304d\u3067\u3059\u3002\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001 \u9867\u5ba2\u4f53\u9a13\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u306e\u4e21\u65b9\u306b\u5bfe\u5fdc\u3057\u3001 AI\u00a0 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u69cb\u7bc9\u3001 Agent Copilot \u3001\u81ea\u52d5\u5fdc\u7b54\u306b\u3088\u308b\u81ea\u5df1\u89e3\u6c7a\u3001\u81ea\u52d5\u30a2\u30a6\u30c8\u30ea\u30fc\u30c1\u3001\u4e88\u6e2c\u30b3\u30fc\u30eb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306a\u3069\u306e\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u5e45\u5e83\u3044\u6a5f\u80fd\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u696d\u754c\u306eAI\u6d3b\u7528\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3060\u3051\u3067\u306a\u304f\u3001\u55b6\u696d\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306a\u3069\u306e\u4ed6\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u306b\u3082\u9069\u3057\u3066\u3044\u307e\u3044\u3059\u3002\u300d<\/p>\n<p>\u771f\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\uff08\u8abf\u6574\u30fb\u7ba1\u7406\uff09\u3092\u5b9f\u73fe\u3059\u308b\u306b\u306f\u3001\u4f01\u696d\u306f\u4fe1\u983c\u6027\u304c\u9ad8\u304f\u3001\u6210\u679c\u306b\u3064\u306a\u304c\u308b\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u9ad8\u5ea6\u306a\u5bfe\u8a71\u578b AI \u3092\u5fc5\u8981\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u591a\u304f\u306e\u7d44\u7e54\u306f AI \u6d3b\u7528\u306e\u6210\u719f\u5ea6\u306b\u8ab2\u984c\u3092\u62b1\u3048\u3066\u304a\u308a\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u5927\u898f\u6a21\u306b\u5c55\u958b\u3059\u308b\u80fd\u529b\u304c\u5236\u7d04\u3055\u308c\u3066\u3044\u307e\u3059\u3002 Genesys Cloud \u306f\u3001\u72ec\u81ea\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u4e3b\u5c0e\u578b AI \u3001\u5bfe\u8a71\u578b AI \u3001\u751f\u6210 AI \u3001\u4e88\u6e2c AI \u3092\u3072\u3068\u3064\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u3053\u306e\u30ae\u30e3\u30c3\u30d7\u306e\u89e3\u6d88\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n<p>IDC MarketScape\u00b9 \u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u4ee5\u4e0b\u306e\u5f37\u307f\u304c\u6319\u3052\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u5e45\u5e83\u3044\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3:<\/strong>\u300c\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3001\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3001\u55b6\u696d\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u5411\u3051\u306b\u3001\u5bfe\u8a71\u578b AI \u3092\u306f\u3058\u3081\u3068\u3059\u308b\u5e45\u5e83\u3044 AI \u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u9867\u5ba2\u304c\u73fe\u72b6\u306b\u6700\u9069\u306a\u6a5f\u80fd\u3092\u7406\u89e3\u3057\u3001 AI \u6d3b\u7528\u306e\u6210\u719f\u5ea6\u3092\u9ad8\u3081\u308b\u305f\u3081\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u793a\u3059 AI \u6210\u719f\u5ea6\u30e2\u30c7\u30eb\u3082\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u300d<\/li>\n<li><strong>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u6a5f\u80fd:<\/strong>\u300c\u9867\u5ba2\u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u6a5f\u80fd\u3092\u9ad8\u304f\u8a55\u4fa1\u3057\u3066\u304a\u308a\u3001\u5358\u306b\u8907\u6570\u30c1\u30e3\u30cd\u30eb\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u30af\u30ed\u30b9\u30c1\u30e3\u30cd\u30eb\u3067\u306e\u53ef\u8996\u6027\u3084\u6d1e\u5bdf\u3092\u5b9f\u73fe\u3057\u3066\u3044\u308b\u70b9\u304c\u512a\u308c\u3066\u3044\u308b\u3068\u5831\u544a\u3057\u3066\u3044\u307e\u3059\u3002\u30e6\u30fc\u30b6\u30fc\u306f\u3001 Genesys Cloud CX \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u3067\u5e45\u5e83\u3044\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u4e00\u5143\u7ba1\u7406\u30fb\u6d3b\u7528\u3067\u304d\u308b\u70b9\u3001\u305d\u3057\u3066\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u6a5f\u80fd\u306e\u7d71\u5408\u3084\u64cd\u4f5c\u306e\u3057\u3084\u3059\u3055\u3092\u7279\u306b\u8a55\u4fa1\u3057\u3066\u3044\u307e\u3059\u3002\u300d<\/li>\n<\/ul>\n<p>\u25a0 IDC \u306e\u5bfe\u8a71\u578b AI \u30ea\u30b5\u30fc\u30c1\u30fb\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3001 Hayley Sutherland \uff08\u30d8\u30a4\u30ea\u30fc\u30fb\u30b5\u30b6\u30fc\u30e9\u30f3\u30c9\uff09\u6c0f\u306e\u30b3\u30e1\u30f3\u30c8<\/p>\n<p>\u300c\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u610f\u56f3\u3092\u5b89\u5168\u304b\u3064\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u884c\u52d5\u306b\u5909\u63db\u3059\u308b\u305f\u3081\u306e\u9069\u5207\u306a\u30ac\u30fc\u30c9\u30ec\u30fc\u30eb\u3068\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u7d71\u5408\u3092\u5099\u3048\u305f\u3001\u5b9f\u7e3e\u3042\u308b\u5bfe\u8a71\u578b\u57fa\u76e4\u306b\u4f9d\u62e0\u3057\u3066\u3044\u307e\u3059\u3002 Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u3053\u308c\u3089\u306e\u8981\u7d20\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u304c\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u3001 AI 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\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u30d3\u30b8\u30cd\u30b9\u904b\u55b6\u306e\u4e2d\u5fc3\u3068\u306a\u308b\u4e2d\u3067\u3001\u4fe1\u983c\u304c\u7bc9\u304b\u308c\u3001\u30a4\u30f3\u30b5\u30a4\u30c8\u304c\u5f97\u3089\u308c\u3001\u6210\u679c\u304c\u5f62\u3065\u304f\u3089\u308c\u308b\u5834\u306f\u3001\u4ed6\u3067\u3082\u306a\u3044\u300e\u4f1a\u8a71\u300f\u306b\u3042\u308a\u307e\u3059\u3002 IDC MarketScape \u3067\u7d99\u7d9a\u7684\u306b\u8a55\u4fa1\u3055\u308c\u3066\u3044\u308b\u3053\u3068\u306f\u3001Genesys Cloud AI\u304c\u3001\u4f01\u696d\u306b\u77e5\u898b\u3068\u6307\u91dd\u3092\u63d0\u4f9b\u3057\u3001\u8cac\u4efb\u3042\u308b\u65b9\u6cd5\u3067\u5bfe\u8a71\u3092\u62e1\u5f35\u3057\u3001\u305d\u308c\u3092\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306b\u6301\u7d9a\u7684\u306a\u4fa1\u5024\u3092\u3082\u305f\u3089\u3059\u4f53\u9a13\u3078\u3068\u5909\u3048\u308b\u529b\u3092\u5f37\u5316\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3059\u3082\u306e\u3060\u3068\u3001\u79c1\u9054\u306f\u78ba\u4fe1\u3057\u3066\u3044\u307e\u3059\u3002\u300d<\/p>\n<p>\u4eca\u56de\u306e\u8a8d\u5b9a\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u300c <a href=\"https:\/\/www.genesys.com\/company\/newsroom\/announcements\/genesys-named-a-leader-in-the-2024-idc-marketscape-for-worldwide-front-office-conversational-ai-software\">IDC MarketScape: Worldwide Front-Office Conversational AI Software 2024 Vendor Assessment <\/a>\u300d\u00b2 \u304a\u3088\u3073\u300c <a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/idc-marketscape-conversational-ai\">IDC MarketScape: Worldwide General-Purpose Conversational AI Software 2023 Vendor Assessment <\/a>\u300d\u00b3 \u3067\u30ea\u30fc\u30c0\u30fc\u306b\u8a8d\u5b9a\u3055\u308c\u305f\u3053\u3068\u306b\u7d9a\u304f\u3082\u306e\u3067\u3059\u3002\u3055\u3089\u306b\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u300c <a href=\"https:\/\/www.genesys.com\/company\/newsroom\/announcements\/genesys-recognized-as-a-leader-in-the-2024-idc-marketscape-for-worldwide-conversational-intelligence\">IDC MarketScape: Worldwide Conversational Intelligence and Analytics 2024 Vendor Assessment <\/a>\u300d\u2074 \u306b\u304a\u3044\u3066\u3082\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u4f4d\u7f6e\u3065\u3051\u3089\u308c\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><em><sup>1<\/sup><\/em><a href=\"https:\/\/www.genesys.com\/resources\/idc-marketscape-worldwide-general-purpose-conversational-ai-platforms-vendor-assessment\"><em>IDC MarketScape: Worldwide General-Purpose Conversational Artificial Intelligence Vendor Assessment, 2025<\/em><\/a><\/p>\n<p><sup>2<\/sup><a href=\"https:\/\/www.genesys.com\/company\/newsroom\/announcements\/genesys-named-a-leader-in-the-2024-idc-marketscape-for-worldwide-front-office-conversational-ai-software\">IDC, IDC MarketScape: Worldwide Front-Office Conversational AI Software 2024 Vendor Assessment, Doc #US51955724, March 2024<\/a><\/p>\n<p><sup>3\u00a0<\/sup><a href=\"https:\/\/www.genesys.com\/company\/newsroom\/announcements\/genesys-named-a-leader-by-the-idc-marketscape-for-general-purpose-conversational-ai-software\">IDC, IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment, Doc #US49988023, November 2023<\/a><\/p>\n<p><em><sup>4<\/sup><\/em><a href=\"https:\/\/www.genesys.com\/company\/newsroom\/announcements\/genesys-recognized-as-a-leader-in-the-2024-idc-marketscape-for-worldwide-conversational-intelligence\"><em>IDC, IDC MarketScape: Worldwide Conversational Intelligence and Analytics 2024 Vendor Assessment, Doc # #US52047824, December 2024<\/em><\/a><\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u00a0IDC MarketScape <\/strong><strong>\u306b\u3064\u3044\u3066<\/strong><br \/>\nIDC MarketScape \u306f\u3001\u7279\u5b9a\u306e\u5e02\u5834\u306b\u304a\u3051\u308b ICT 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\u30d9\u30f3\u30c0\u30fc\u306e\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3001\u5b9f\u884c\u529b\u3001\u6226\u7565\u3001\u305d\u3057\u3066\u73fe\u5728\u304a\u3088\u3073\u5c06\u6765\u306e\u5e02\u5834\u3067\u306e\u6210\u529f\u8981\u56e0\u3092\u591a\u89d2\u7684\u306b\u6bd4\u8f03\u30fb\u8a55\u4fa1\u3067\u304d\u308b\u660e\u78ba\u306a\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u306e\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306b\u3088\u308a\u3001 IT \u30e6\u30fc\u30b6\u30fc\u306f\u65e2\u5b58\u304a\u3088\u3073\u5019\u88dc\u3068\u306a\u308b\u30d9\u30f3\u30c0\u30fc\u306e\u5f37\u307f\u3068\u5f31\u307f\u3092\u5305\u62ec\u7684\u306b\u628a\u63e1\u3057\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u5c0e\u5165\u306b\u95a2\u3059\u308b\u3088\u308a\u7684\u78ba\u306a\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u3010\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066\u3011<br \/>\n<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u00ae \u306f\u3001\u6700\u9ad8\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u5275\u51fa\u3059\u308b\u305f\u3081\u306b\u3001\u4e16\u754c\u4e2d\u306e 8,000 \u3092\u8d85\u3048\u308b\u4f01\u696d\u3092\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002 Genesys Cloud\u2122\u00a0 \u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af AI \u3092\u4e2d\u6838\u306b\u636e\u3048\u305f AI \u99c6\u52d5\u306e\u300c\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u300d\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308a\u3001\u4f01\u696d\u5168\u4f53\u306e\u4eba\u30fb\u30b7\u30b9\u30c6\u30e0\u30fb\u30c7\u30fc\u30bf\u30fb AI \u3092\u3064\u306a\u304e\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u4f01\u696d\u306f\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3084\u6210\u9577\u3001\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3092\u63a8\u9032\u3059\u308b\u3068\u540c\u6642\u306b\u3001\u4eba\u3068 AI \u306e\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u3092\u6a2a\u65ad\u3057\u3066\u696d\u52d9\u52b9\u7387\u3068\u30c1\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u8a73\u3057\u304f\u306f<a href=\"http:\/\/www.genesys.com\/ja-jp\">www.genesys.com\/ja-jp<\/a>\u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n<p>\u00a9 2025 Genesys. \u7121\u65ad\u8907\u5199\u30fb\u8ee2\u8f09\u3092\u7981\u3058\u307e\u3059\u3002Genesys\u3001Genesys\u30ed\u30b4\u3001Genesys Cloud\u3001Genesys Cloud CX\u3001GCNow\u3001Experience as a Service\u3001Radarr\u304a\u3088\u3073AppFoundry\u306f\u3001Genesys\u306e\u5546\u6a19\u3001\u30b5\u30fc\u30d3\u30b9\u30de\u30fc\u30af\u304a\u3088\u3073\/\u307e\u305f\u306f\u767b\u9332\u5546\u6a19\u3067\u3059\u3002\u305d\u306e\u4ed6\u306e\u4f1a\u793e\u540d\u304a\u3088\u3073\u30ed\u30b4\u306f\u3001\u5404\u793e\u306e\u767b\u9332\u5546\u6a19\u307e\u305f\u306f\u5546\u6a19\u3067\u3042\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e<br \/>\n<\/strong><\/p>\n<p>Genesys PR \u4e8b\u52d9\u5c40\uff08\u682a\u5f0f\u4f1a\u793e\u30a4\u30cb\u30b7\u30e3\u30eb\u5185\uff09 \u62c5\u5f53\uff1a\u5e73\u6797\u3001\u9577\u5ca1\u3001\u79cb\u5c71<br \/>\n03-5572-7334 | 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