{"id":597532,"date":"2025-10-13T19:32:25","date_gmt":"2025-10-14T02:32:25","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=597532"},"modified":"2025-10-29T00:37:57","modified_gmt":"2025-10-29T07:37:57","slug":"msad-holdings-integrates-contact-center-infrastructure-with-genesys-cloud-implementation-to-deliver-personalized-cx","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/msad-holdings-integrates-contact-center-infrastructure-with-genesys-cloud-implementation-to-deliver-personalized-cx","title":{"rendered":"MS&AD\u30db\u30fc\u30eb\u30c7\u30a3\u30f3\u30b0\u30b9\u3001Genesys Cloud\u5c0e\u5165\u306b\u3088\u3063\u3066 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u57fa\u76e4\u3092\u7d71\u5408\u3057\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305fCX\u3092\u63d0\u4f9b"},"content":{"rendered":"

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\u00a0MS&AD \u30db\u30fc\u30eb\u30c7\u30a3\u30f3\u30b0\u30b9\u3001 Genesys Cloud \u5c0e\u5165\u306b\u3088\u3063\u3066
\n\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u57fa\u76e4\u3092\u7d71\u5408\u3057\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305f CX \u3092\u63d0\u4f9b<\/h1>\n

\u00a0CX Cloud from Genesys and Salesforce \u3092\u63a1\u7528\u3057\u3001 AI \u3084\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u306a\u304c\u3089\u3001\u304a\u5ba2\u3055\u307e\u672c\u4f4d\u306e\u30b5\u30fc\u30d3\u30b9\u5b9f\u73fe\u306b\u5411\u3051\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u57fa\u76e4\u3092\u69cb\u7bc9<\/h5>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1572297878492{padding-top: 0px !important;}”][vc_row][vc_column][vc_column_text css=””]\u6771\u4eac<\/strong> \u2014 2025 <\/strong>\u5e74 10 <\/strong>\u6708 14<\/strong>\u65e5<\/strong> \u2014\u4eba\u5de5\u77e5\u80fd\uff08 AI \uff09\u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e\uff08\u672c\u793e\uff1a\u6771\u4eac\u90fd\u6e2f\u533a\u3001\u4ee3\u8868\u53d6\u7de0\u5f79\u793e\u9577\uff1a\u30dd\u30fc\u30eb\u30fb\u4f0a\u85e4\u30fb\u30ea\u30c3\u30c1\u30fc\u3001\u4ee5\u4e0b\u300c\u30b8\u30a7\u30cd\u30b7\u30b9\u300d\uff09\u306f\u3053\u306e\u307b\u3069\u3001 MS&AD \u30a4\u30f3\u30b7\u30e5\u30a2\u30e9\u30f3\u30b9 \u30b0\u30eb\u30fc\u30d7 \u30db\u30fc\u30eb\u30c7\u30a3\u30f3\u30b0\u30b9\u682a\u5f0f\u4f1a\u793e\uff08\u672c\u793e\uff1a\u6771\u4eac\u90fd\u4e2d\u592e\u533a\u3001\u53d6\u7de0\u5f79\u793e\u9577 \u30b0\u30eb\u30fc\u30d7 CEO\u00a0 \uff1a\u8229\u66f5 \u771f\u4e00\u90ce\u3001\u4ee5\u4e0b\u300c MS&AD \u30db\u30fc\u30eb\u30c7\u30a3\u30f3\u30b0\u30b9\u300d \uff09\u5098\u4e0b\u306e\u640d\u5bb3\u4fdd\u967a\u4f1a\u793e 2 \u793e\u306e\u6b21\u671f\u7d71\u5408\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u57fa\u76e4\u306b Genesys Cloud\u2122 \u306e\u63a1\u7528\u3092\u6c7a\u5b9a\u3057\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3059\u3002 MS&AD \u30db\u30fc\u30eb\u30c7\u30a3\u30f3\u30b0\u30b9\u306f\u3001 Genesys Cloud \u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u63a5\u70b9\u306e\u5168\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9023\u643a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u5fc5\u8981\u306a\u6a5f\u80fd\u306e\u30af\u30e9\u30a6\u30c9\u3078\u306e\u96c6\u7d04\u3001\u304a\u5ba2\u3055\u307e\u30c7\u30fc\u30bf\u306e\u4e00\u5143\u7ba1\u7406\u306b\u3088\u3063\u3066\u3001\u304a\u5ba2\u3055\u307e\u306e\u30cb\u30fc\u30ba\u3084\u72b6\u6cc1\u306b\u5408\u308f\u305b\u305f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3057\u3001\u3088\u308a\u4e00\u8cab\u6027\u306e\u3042\u308b\u9867\u5ba2\u4f53\u9a13\u306e\u63d0\u4f9b\u3092\u76ee\u6307\u3057\u307e\u3059\u3002<\/p>\n

\"\"<\/p>\n

 <\/p>\n

\u3010\u30b0\u30eb\u30fc\u30d7\u6982\u8981\u3011 MS&AD \u30db\u30fc\u30eb\u30c7\u30a3\u30f3\u30b0\u30b9\u306f\u3001\u4e09\u4e95\u4f4f\u53cb\u6d77\u4e0a\u706b\u707d\u4fdd\u967a\u682a\u5f0f\u4f1a\u793e\u3068\u3042\u3044\u304a\u3044\u30cb\u30c3\u30bb\u30a4\u540c\u548c\u640d\u5bb3\u4fdd\u967a\u682a\u5f0f\u4f1a\u793e\u306e 2 \u793e\u3092\u4e2d\u6838\u3068\u3059\u308b\u4fdd\u967a\u30fb\u91d1\u878d\u30b0\u30eb\u30fc\u30d7\u3067\u3059\u3002\u300c\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u4fdd\u967a\u30fb\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u4e8b\u696d\u3092\u901a\u3058\u3066\u3001\u5b89\u5fc3\u3068\u5b89\u5168\u3092\u63d0\u4f9b\u3057\u3001\u6d3b\u529b\u3042\u308b\u793e\u4f1a\u306e\u767a\u5c55\u3068\u5730\u7403\u306e\u5065\u3084\u304b\u306a\u672a\u6765\u3092\u652f\u3048\u307e\u3059\u300d\u3092\u7d4c\u55b6\u7406\u5ff5\u306b\u63b2\u3052\u3001\u65e5\u3005\u306e\u696d\u52d9\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u307e\u3059\u3002<\/p>\n

 <\/p>\n

\u3010\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u6982\u8981\u3011 MS&AD \u30db\u30fc\u30eb\u30c7\u30a3\u30f3\u30b0\u30b9\u3067\u306f\u3001\u640d\u5bb3\u4fdd\u967a\u3084\u751f\u547d\u4fdd\u967a\u306e\u5951\u7d04\u306b\u95a2\u3059\u308b\u304a\u554f\u3044\u5408\u308f\u305b\u306e\u307b\u304b\u3001\u81ea\u52d5\u8eca\u4fdd\u967a\u3084\u706b\u707d\u4fdd\u967a\u7b49\u306e\u4e8b\u6545\u53d7\u4ed8\u30fb\u5bfe\u5fdc\u3001\u30ed\u30fc\u30c9\u30b5\u30fc\u30d3\u30b9\u3001\u30cf\u30a6\u30b9\u30b5\u30dd\u30fc\u30c8\u3001\u304a\u5ba2\u3055\u307e\u30b5\u30dd\u30fc\u30c8\u3068\u3044\u3063\u305f\u5404\u7a2e\u30b5\u30fc\u30d3\u30b9\u3092\u53d7\u3051\u4ed8\u3051\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u3001\u5098\u4e0b\u306e \uff17 \u793e\u306e\u4e8b\u696d\u4f1a\u793e\u3067\u904b\u55b6\u3057\u3066\u3044\u307e\u3059\u3002\u30b0\u30eb\u30fc\u30d7\u4f1a\u793e\u9593\u306e\u60c5\u5831\u9023\u643a\u3092\u5bc6\u306b\u884c\u3044\u3001\u5404\u793e\u306e\u53d6\u308a\u7d44\u307f\u3084\u65bd\u7b56\u3092\u76f8\u4e92\u306b\u53c2\u8003\u306b\u3059\u308b\u3053\u3068\u3067 CX \u5411\u4e0a\u3001 DX \u63a8\u9032\u3092\u5b9f\u73fe\u3057\u3066\u304a\u308a\u307e\u3059\u3002<\/p>\n

 <\/p>\n

\u3010\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u57fa\u76e4\u30ea\u30d7\u30ec\u30fc\u30b9\u80cc\u666f\u30fb\u30b8\u30a7\u30cd\u30b7\u30b9\u9078\u5b9a\u306e\u7406\u7531\u3011<\/p>\n

MS&AD \u30db\u30fc\u30eb\u30c7\u30a3\u30f3\u30b0\u30b9\u3067\u306f\u3001\u304a\u5ba2\u3055\u307e\u30cb\u30fc\u30ba\u306e\u591a\u69d8\u5316\u306b\u52a0\u3048\u3001\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u306e\u666e\u53ca\u3084\u30c7\u30b8\u30bf\u30eb\u6280\u8853\u306e\u9032\u5316\u3001\u751f\u6210 AI \u306e\u53f0\u982d\u306a\u3069\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u53d6\u308a\u5dfb\u304f\u74b0\u5883\u304c\u5927\u304d\u304f\u5909\u308f\u308b\u4e2d\u3001\u6642\u4ee3\u306e\u6d41\u308c\u306b\u30de\u30c3\u30c1\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u6226\u7565\u3092\u69cb\u7bc9\u3059\u308b\u4e0a\u3067\u3001\u67d4\u8edf\u6027\u30fb\u6a5f\u52d5\u6027\u30fb\u62e1\u5f35\u6027\u306e\u3042\u308b\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u57fa\u76e4\u3078\u306e\u79fb\u884c\u3092\u691c\u8a0e\u3057\u3066\u3044\u307e\u3057\u305f\u3002\u79fb\u884c\u306b\u3042\u305f\u308a\u3001\u30b0\u30eb\u30fc\u30d7\u5168\u4f53\u306e\u79fb\u884c\u3092\u5b9f\u73fe\u3067\u304d\u308b\u3053\u3068\u3001\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u3067\u306e\u5b9f\u7e3e\u304c\u3042\u308b\u3053\u3068\u3001\u79fb\u884c\u30b3\u30b9\u30c8\u304c\u5b89\u4fa1\u3067\u3042\u308b\u3053\u3068\u306a\u3069\u306e\u6761\u4ef6\u304c\u3042\u308b\u4e2d\u3067\u3001\u5404\u6761\u4ef6\u3092\u5145\u8db3\u3057\u3001\u5305\u62ec\u7684\u306a AI \u6a5f\u80fd\u3092\u6709\u3057\u3066\u3044\u308b AI \u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0 Genesys Cloud \u3092\u9078\u5b9a\u3057\u307e\u3057\u305f\u3002<\/p>\n

 <\/p>\n

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\u4eca\u56de\u306e Genesys Cloud \u63a1\u7528\u306b\u3088\u308a\u3001\u3053\u308c\u307e\u3067 PBX \u3068\u9023\u643a\u3057\u3066\u3044\u305f\u8907\u6570\u306e\u30b7\u30b9\u30c6\u30e0\u3092 Genesys Cloud \u306b\u96c6\u7d04\u3057\u3066\u3001\u30b7\u30b9\u30c6\u30e0\u306e\u7c21\u7d20\u5316\u3092\u56f3\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3057\u305f\u3002\u307e\u305f\u3001 Genesys Cloud \u3068 Salesforce Service Cloud \u306e\u7d71\u5408\u306b\u3088\u308b AI \u3092\u6d3b\u7528\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u30b7\u30c3\u30d7\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u300c CX Cloud from Genesys and Salesforce \u300d\u3092\u56fd\u5185\u521d\u63a1\u7528\u3059\u308b\u3053\u3068\u3067\u3001 CRM \u306e\u9867\u5ba2\u30c7\u30fc\u30bf\u3068 Genesys Cloud \u3092\u7dca\u5bc6\u306b\u9023\u643a\u3055\u305b\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u52b9\u7387\u5316\u3068\u3068\u3082\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305f\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3059\u308b\u4e88\u5b9a\u3067\u3059\u3002\u307e\u305f\u3001\u96fb\u8a71\u3060\u3051\u3067\u306a\u304f\u30c1\u30e3\u30c3\u30c8\u3092\u306f\u3058\u3081\u3068\u3057\u305f\u30ce\u30f3\u30dc\u30a4\u30b9\u30c1\u30e3\u30cd\u30eb\u306e\u5145\u5b9f\u3001\u751f\u6210 AI \u306e\u6d3b\u7528\u306b\u3088\u308b\u304a\u5ba2\u3055\u307e\u5229\u4fbf\u6027\u5411\u4e0a\u3068\u5fdc\u5bfe\u54c1\u8cea\u5f37\u5316\u306a\u3069\u3055\u3089\u306a\u308b\u300c\u304a\u5ba2\u3055\u307e\u672c\u4f4d\u306e\u696d\u52d9\u904b\u55b6\u300d\u306e\u5b9f\u73fe\u306b\u5411\u3051\u3066\u53d6\u308a\u7d44\u3093\u3067\u307e\u3044\u308a\u307e\u3059\u3002<\/p>\n

 <\/p>\n

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\n\u300c\u3053\u306e\u5ea6\u306e Genesys Cloud \u5c0e\u5165\u306f\u3001\u79c1\u305f\u3061\u304c\u63b2\u3052\u308b\u300c\u304a\u5ba2\u3055\u307e\u672c\u4f4d\u300d\u306e\u7406\u5ff5\u3092\u3055\u3089\u306b\u5f37\u5316\u3059\u308b\u91cd\u8981\u306a\u30b9\u30c6\u30c3\u30d7\u3067\u3059\u3002\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u305f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u5bfe\u5fdc\u3092\u53ef\u80fd\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u304a\u5ba2\u3055\u307e\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3088\u308a\u30b9\u30e0\u30fc\u30ba\u306b\u3057\u3066\u3044\u304d\u307e\u3059\u3002\u4eca\u5f8c\u3082AI\u3084\u30c7\u30fc\u30bf\u306e\u529b\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3057\u3001\u9032\u5316\u3059\u308b\u304a\u5ba2\u3055\u307e\u30cb\u30fc\u30ba\u306b\u8fc5\u901f\u306b\u5bfe\u5fdc\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u696d\u52d9\u904b\u55b6\u306e\u9769\u65b0\u306b\u52aa\u3081\u3066\u307e\u3044\u308a\u307e\u3059\u3002\u300d<\/p>\n

 <\/p>\n

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 <\/p>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u65e5\u672c\u6cd5\u4eba\u4ee3\u8868\u306e\u30dd\u30fc\u30eb\u30fb\u4f0a\u85e4\u30fb\u30ea\u30c3\u30c1\u30fc\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002
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 <\/p>\n

\u3010\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066\u3011
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\u00a9 2025 Genesys. \u7121\u65ad\u8907\u5199\u30fb\u8ee2\u8f09\u3092\u7981\u3058\u307e\u3059\u3002Genesys\u3001Genesys\u30ed\u30b4\u3001Genesys Cloud\u3001Genesys Cloud CX\u3001GCNow\u3001Experience as a Service\u3001Radarr\u304a\u3088\u3073AppFoundry\u306f\u3001Genesys\u306e\u5546\u6a19\u3001\u30b5\u30fc\u30d3\u30b9\u30de\u30fc\u30af\u304a\u3088\u3073\/\u307e\u305f\u306f\u767b\u9332\u5546\u6a19\u3067\u3059\u3002\u305d\u306e\u4ed6\u306e\u4f1a\u793e\u540d\u304a\u3088\u3073\u30ed\u30b4\u306f\u3001\u5404\u793e\u306e\u767b\u9332\u5546\u6a19\u307e\u305f\u306f\u5546\u6a19\u3067\u3042\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

 <\/p>\n

\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e
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\n\u6589\u85e4 \u54f2\u4e5f
\nTel: 03-5989-1430
\nEmail: tetsuya.saito@genesys.com<\/a><\/p>\n

 <\/p>\n

Genesys PR \u4e8b\u52d9\u5c40\uff08\u682a\u5f0f\u4f1a\u793e\u30a4\u30cb\u30b7\u30e3\u30eb\u5185\uff09 \u62c5\u5f53\uff1a\u5e73\u6797\u3001\u9577\u5ca1\u3001\u79cb\u5c71
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