{"id":593951,"date":"2025-09-16T22:16:11","date_gmt":"2025-09-17T05:16:11","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=593951"},"modified":"2025-09-16T22:16:11","modified_gmt":"2025-09-17T05:16:11","slug":"genesys-announces-strong-second-quarter-fiscal-year-2026-momentum-and-advances-agentic-ai-for-the-experience-economy-at-xperience-2025","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-announces-strong-second-quarter-fiscal-year-2026-momentum-and-advances-agentic-ai-for-the-experience-economy-at-xperience-2025","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001Xperience 2025\u30672026\u5e74\u5ea6\u7b2c2\u56db\u534a\u671f\u306e\u597d\u8abf\u306a\u696d\u7e3e \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30a8\u30b3\u30ce\u30df\u30fc\u306b\u5411\u3051\u305f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578bAI\u306e\u63a8\u9032\u3092\u767a\u8868"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text css=&#8221;&#8221; el_class=&#8221;pre_h1&#8243;]2025 \u5e74 9 \u6708 17 \u65e5\uff08\u6c34\uff09\u65e5\u672c\u767a\u8868[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>\u30b8\u30a7\u30cd\u30b7\u30b9\u3001Xperience 2025\u30672026\u5e74\u5ea6\u7b2c2\u56db\u534a\u671f\u306e\u597d\u8abf\u306a\u696d\u7e3e\u3001<br \/>\n\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30a8\u30b3\u30ce\u30df\u30fc\u306b\u5411\u3051\u305f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578bAI\u306e\u63a8\u9032\u3092\u767a\u8868<\/h1>\n<h5>\u30fbGenesys Cloud\u306f\u7b2c2\u56db\u534a\u671f\u306bARR\u304c\u7d0422\u5104\u30c9\u30eb\u306b\u9054\u3057\u3001\u524d\u5e74\u6bd4\u3067\u7d0435%\u306e\u6210\u9577\u3092\u9054\u6210<br \/>\n\u30fbGenesys Cloud AI\u306eARR\u306f2\u51045,000\u4e07\u30c9\u30eb\u3092\u8d85\u3048\u3001Genesys Cloud ARR\u306e\u6210\u9577\u30da\u30fc\u30b9\u306e\u7d042\u500d\u3067\u62e1\u5927<br \/>\n\u30fb\u65b0\u305f\u306a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30afAI\u6a5f\u80fd\u3067\u3042\u308bGenesys Cloud Copilot\u3068Virtual Agent\u306b\u3088\u308a\u3001AI\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u52a0\u901f\u3059\u308b\u81ea\u5f8b\u6027\u3068A2A\u304a\u3088\u3073MCP\u306e<br \/>\n\u30cd\u30a4\u30c6\u30a3\u30d6\u76f8\u4e92\u904b\u7528\u6027\u3092\u63d0\u4f9b<br \/>\n\u30fb\u5f37\u5316\u3055\u308c\u305fGenesys Cloud Work Automation\u3068\u65b0\u3057\u3044Genesys Cloud Associate\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30afCX\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u304c\u4f01\u696d\u5168\u4f53\u3092\u7d71\u5408<br \/>\n\u30fbServiceNow\u3068\u306e\u6226\u7565\u7684\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u62e1\u5927\u3057\u3001\u4f01\u696d\u5168\u4f53\u3067\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b<br \/>\n\u30fbGenesys Orchestrators\u30d7\u30ed\u30b0\u30e9\u30e0\u306b\u3088\u308a\u3001CX\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u63a8\u9032\u3059\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305fAI\u642d\u8f09\u306e\u30c7\u30b8\u30bf\u30eb\u4f53\u9a13\u3092\u63d0\u4f9b<\/h5>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<strong>\u7c73\u56fd\u30c6\u30cd\u30b7\u30fc\u5dde\u30ca\u30c3\u30b7\u30e5\u30d3\u30eb\u2014 2025 \u5e74 9 \u6708 9 \u65e5 \u2014 <a href=\"https:\/\/www.genesys.com\/ja-jp\">\u30b8\u30a7\u30cd\u30b7\u30b9<\/a>\u00ae\u306f\u3001\u4eca\u5e74\u306e\u30d7\u30ec\u30df\u30a2\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08 CX \uff09\u30a4\u30d9\u30f3\u30c8\u300c Xperience 2025 \u300d\u306e\u958b\u5e55\u3068\u3068\u3082\u306b\u3001 CX \u306e\u672a\u6765\u3092\u518d\u5b9a\u7fa9\u3057\u3001\u4f01\u696d\u304c\u3088\u308a\u6709\u610f\u7fa9\u306a\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u6c38\u7d9a\u7684\u306a\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u5b9f\u73fe\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 AI 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\u4ef6\u7372\u5f97\u3057\u307e\u3057\u305f\u3002\u305d\u306e\u3046\u30611\u4ef6\u306f\u4e16\u754c\u30c8\u30c3\u30d7 10 \u306e\u9280\u884c<sup>iii<\/sup> \u3068\u306e\u5951\u7d04\u3067\u3001 Genesys Cloud \u53f2\u4e0a 2 \u756a\u76ee\u306b\u5927\u304d\u306a\u5951\u7d04\u3068\u306a\u308a\u3001\u7dcf\u5951\u7d04\u984d\uff08 TCV \uff09\u306f 4,500 \u4e07\u30c9\u30eb\u3092\u8d85\u3048\u307e\u3057\u305f\u3002\u5f53\u56db\u534a\u671f\u306e\u7372\u5f97\u6848\u4ef6\u306b\u306f\u3001\u30d5\u30a9\u30fc\u30c1\u30e5\u30f3 20 \u306b\u30e9\u30f3\u30af\u30a4\u30f3\u3059\u308b\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u4f01\u696d\u3068\u306e 7 \u6841\u53f0\u5f8c\u534a\u306e ACV \u5951\u7d04\u3082\u542b\u307e\u308c\u3066\u304a\u308a\u3001\u3053\u3061\u3089\u3082 TCV \u304c 4,500 \u4e07\u30c9\u30eb\u3092\u8d85\u3048\u307e\u3057\u305f\u3002<\/p>\n<p>\u300c\u30d3\u30b8\u30cd\u30b9\u306e\u5909\u5316\u306e\u30b9\u30d4\u30fc\u30c9\u306f\u5426\u5b9a\u3067\u304d\u307e\u305b\u3093\u304c\u3001\u79c1\u306b\u3068\u3063\u3066\u611f\u9298\u6df1\u3044\u306e\u306f\u3001\u304a\u5ba2\u69d8\u304c\u305d\u306e\u5909\u5316\u3092\u7a4d\u6975\u7684\u306b\u53d7\u3051\u5165\u308c\u3066\u3044\u308b\u59ff\u52e2\u3067\u3059\u3002\u304a\u5ba2\u69d8\u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u3092\u3001\u4f01\u696d\u5168\u4f53\u306e\u3042\u3089\u3086\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u7d71\u5408\u3057\u3001\u8907\u96d1\u3055\u3092\u660e\u77ad\u3055\u3078\u3068\u5909\u3048\u308b\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u898b\u3066\u3044\u307e\u3059\u3002\u305d\u308c\u306f\u5f53\u793e\u306e\u7d99\u7d9a\u7684\u306a\u6210\u9577\u306b\u3088\u3063\u3066\u88cf\u4ed8\u3051\u3089\u308c\u3066\u3044\u307e\u3059\u3002\u300d\u3068\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u4f1a\u9577\u517c CEO \u3067\u3042\u308b\u30c8\u30cb\u30fc\u30fb\u30d9\u30a4\u30c4\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u300c\u672c\u65e5\u767a\u8868\u3059\u308b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u305d\u308c\u3092\u73fe\u5b9f\u306e\u3082\u306e\u3068\u3057\u3001\u4f01\u696d\u304c\u81ea\u4fe1\u3092\u6301\u3063\u3066\u672a\u6765\u3078\u3068\u6b69\u3093\u3067\u3044\u3051\u308b\u3088\u3046\u652f\u63f4\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3053\u305d\u304c\u3001\u30b8\u30a7\u30cd\u30b7\u30b9 \u304c\u30d3\u30b8\u30e7\u30f3\u3092\u6210\u679c\u3078\u3068\u5909\u3048\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af AI \u306b\u3088\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u6642\u4ee3\u306b\u5411\u3051\u3066\u4f01\u696d\u3092\u6e96\u5099\u3057\u3066\u3044\u308b\u65b9\u6cd5\u3067\u3059\u3002\u300d\u3068\u4ed8\u3051\u52a0\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b\u30e6\u30cb\u30d0\u30fc\u30b5\u30eb\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u672a\u6765\u3092\u5207\u308a\u62d3\u304f<\/strong><\/p>\n<p>Genesys Cloud \u306f\u3001\u304a\u5ba2\u69d8\u304c\u9867\u5ba2\u4f53\u9a13\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u306e\u5909\u9769\u306b\u6d3b\u7528\u3057\u3066\u3044\u308b\u9ad8\u5ea6\u306a AI \u6a5f\u80fd\u3092\u901a\u3058\u3066\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30c6\u30a3\u30c3\u30af\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u672a\u6765\u3092\u5207\u308a\u62d3\u304d\u7d9a\u3051\u3066\u3044\u307e\u3059\u3002\u5f53\u56db\u534a\u671f\u306e\u4e3b\u306a AI \u5229\u7528\u306e\u4e3b\u306a\u7d50\u679c\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n<ul>\n<li>\u6d88\u8cbb\u8005\u304c\u52b9\u7387\u7684\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u306e\u30cb\u30fc\u30ba\u304c\u9ad8\u307e\u308a\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u5229\u7528\u3059\u308b\u30b1\u30fc\u30b9\u304c\u5897\u3048\u305f\u305f\u3081\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u306e\u30d0\u30fc\u30c1\u30e3\u30eb\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306b\u3088\u308b\u4f1a\u8a71\u304c\u524d\u5e74\u540c\u671f\u6bd4 120 %\u4ee5\u4e0a\u5897\u52a0\u3057\u3001\u7b2c 3 \u56db\u534a\u671f\u306b\u306f 6 \u5104 2,300 \u4e07\u4ef6\u306b\u9054\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u00a0Genesys Cloud Agent Copilot \u306f\u30012025\u5e747\u6708\u306b\u524d\u5e74\u540c\u671f\u6bd4\u3067\u7d04 6 \u500d\u3068\u306a\u308b 1,700 \u4e07\u4ef6\u4ee5\u4e0a\u306e\u81ea\u52d5\u8981\u7d04\u3092\u751f\u6210\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u00a0Genesys Cloud AI \u306f\u3001\u4f01\u696d\u304c\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u3001\u5171\u611f\u7684\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002 Genesys Cloud Copilot\u3001Virtual Agents\u3001Knowledge Workbench \u3092\u901a\u3058\u305f\u30ca\u30ec\u30c3\u30b8\u8a18\u4e8b\u306e\u30af\u30a8\u30ea\u6570\u306f\u3001 2025 \u5e74\u5ea6\u7b2c 2 \u56db\u534a\u671f\u306e 2 \u5104 5,000 \u4e07\u4ef6\u4ee5\u4e0a\u304b\u3089 2026 \u5e74\u5ea6\u7b2c 2 \u56db\u534a\u671f\u306b\u306f 12 \u5104\u4ef6\u306b\u6025\u5897\u3057\u3001\u524d\u5e74\u540c\u671f\u6bd4\u3067 4 \u500d\u4ee5\u4e0a\u5897\u52a0\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>Genesys Cloud Virtual Supervisor\u306f\u3001 2025 \u5e74 3 \u6708\u306e\u767a\u58f2\u4ee5\u6765\u3001 120 \u4ee5\u4e0a\u306e\u4f01\u696d\u306b\u5c0e\u5165\u3055\u308c\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u8a55\u4fa1\u306b\u304a\u3051\u308b\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306e\u52b9\u7387\u6027\u3092\u9ad8\u3081\u3066\u3044\u307e\u3059\u3002 AI \u3092\u6d3b\u7528\u3057\u3066\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306e\u6bcd\u56fd\u8a9e\u3067\u5e73\u5747 94 %\u306e\u7cbe\u5ea6\u3067\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u81ea\u52d5\u7684\u306b\u63a1\u70b9\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>Xperience \u3067\u767a\u8868\u3055\u308c\u305f\u65b0\u305f\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u3063\u3066\u3001\u4f01\u696d\u306f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u3088\u308a\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306b\u8abf\u6574\u3057\u3001\u65b0\u305f\u306a\u30ec\u30d9\u30eb\u306e\u696d\u52d9\u52b9\u7387\u3092\u5b9f\u73fe\u3067\u304d\u308b\u3068\u540c\u6642\u306b\u3001\u3042\u3089\u3086\u308b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u4fe1\u983c\u306e\u69cb\u7bc9\u3001\u3064\u306a\u304c\u308a\u306e\u6df1\u5316\u3001\u6210\u9577\u306e\u52a0\u901f\u306e\u6a5f\u4f1a\u306b\u5909\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001 Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u4f1a\u8a71\u578b AI \u3001\u751f\u6210\u578b AI \u3001\u4e88\u6e2c\u578b AI \u3092\u62e1\u5f35\u3057\u3001 Genesys Cloud \u5411\u3051\u306e<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-launches-ai-agents-with-greater-autonomy-to-drive-enterprise-wide-customer-experience-orchestration\">\u9ad8\u5ea6\u306a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30c6\u30a3\u30c3\u30af\u30fb\u00a0 AI\u00a0 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/a><sup>iv<\/sup> \u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u30c1\u30fc\u30e0\u5168\u4f53\u306b\u308f\u305f\u3063\u3066\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u65b0\u6a5f\u80fd\u306b\u3088\u308a\u3001 Genesys Cloud Copilot \u3068 Virtual Agent \u306e\u81ea\u5f8b\u6027\u3001\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u8a8d\u8b58\u80fd\u529b\u304c\u5411\u4e0a\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u9593\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\uff08 A2A \uff09\u3068\u30e2\u30c7\u30eb\u30fb\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u30fb\u30d7\u30ed\u30c8\u30b3\u30eb\uff08 MCP \uff09\u306e\u7d44\u307f\u8fbc\u307f\u30b5\u30dd\u30fc\u30c8\u304c\u5f37\u5316\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001 <a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-unites-the-enterprise-with-connected-cx-workflows-for-agentic-orchestration\">Genesys Cloud Work Automation \u306e\u65b0\u6a5f\u80fd\u3092\u767a\u8868\u3057\u3001\u30d5\u30ed\u30f3\u30c8\u30aa\u30d5\u30a3\u30b9\u3068\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u306e\u57a3\u6839\u3092\u8d8a\u3048\u305f Genesys Cloud Associate \u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002<\/a><a href=\"https:\/\/www.genesys.com\/company\/newsroom\/announcements\/genesys-unites-the-enterprise-with-connected-cx-workflows-for-agentic-orchestration\"><sup>v<\/sup><\/a>\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u306e\u30b1\u30fc\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3068\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u4ee5\u5916\u306e\u5f93\u696d\u54e1\u5411\u3051\u306e\u30c4\u30fc\u30eb\u62e1\u5f35\u306b\u3088\u308a\u3001 AI \u304c\u90e8\u9580\u9593\u306e\u30bf\u30b9\u30af\u3092\u81ea\u5f8b\u7684\u306b\u8abf\u6574\u3057\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u81ea\u52d5\u5316\u3057\u3001\u5f93\u696d\u54e1\u3068\u9023\u643a\u3057\u3066\u52b9\u7387\u6027\u3068\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u5411\u4e0a\u3055\u305b\u308b\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u4e3b\u5c0e\u306e\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u7d44\u7e54\u306b\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u3001 ServiceNow \u3068\u306e\u6226\u7565\u7684\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u62e1\u5927<\/strong><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u672c\u65e5\u3001 Xperience 2025 \u306b\u304a\u3044\u3066\u3001 ServiceNow\u00ae \u3068\u306e<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-expands-strategic-partnership-with-servicenow-to-deliver-transformational-a2a-customer-orchestration-experience-2\">\u6226\u7565\u7684\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u306e\u62e1\u5927<\/a>\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u4e21\u793e\u306f\u3001\u65b0\u305f\u306a Agent2Agent \uff08 A2A \uff09\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3084\u30bf\u30b9\u30af\u306b\u304a\u3044\u3066\u81ea\u5f8b\u7684\u306b\u9023\u643a\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306f\u4f01\u696d\u5168\u4f53\u3067\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u73fe\u3057\u3001\u696d\u52d9\u52b9\u7387\u3068\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<sup>vi<\/sup><sup>\u00a0<\/sup><\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u304a\u5ba2\u69d8\u304c\u4e3b\u5f79\u306b<\/strong><\/p>\n<p>\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u5c0e\u5165\u52b9\u679c\u3092\u5b9f\u8a3c\u3057\u305f\u304a\u5ba2\u69d8\u3092\u79f0\u3048\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f <a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-honors-global-innovators-in-customer-experience-at-xperience-2025\">Orchestrators Innovation Awards <\/a>\u306e\u53d7\u8cde\u8005\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u4eca\u5e74\u306e\u53d7\u8cde\u8005\u306f\u3001 Aterian \u3001 Computacenter \u3001 emtelco \u3001 ENGIE \u3001 Harambee \u3001 IONOS \u3001 Lighthouse Works \u3067\u3059\u3002\u3055\u3089\u306b\u3001\u7d44\u7e54\u306e\u9867\u5ba2\u4f53\u9a13\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u306e\u5411\u4e0a\u306b\u591a\u5927\u306a\u8ca2\u732e\u3092\u679c\u305f\u3057\u305f\u5148\u898b\u306e\u660e\u306e\u3042\u308b\u30ea\u30fc\u30c0\u30fc\u3082\u53d7\u8cde\u8005\u3068\u306a\u308a\u307e\u3057\u305f\u3002<br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u304a\u5ba2\u69d8\u306f\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u518d\u5b9a\u7fa9\u3057\u7d9a\u3051\u3001\u5185\u5074\u304b\u3089\u5909\u9769\u3092\u63a8\u9032\u3057\u3001\u696d\u754c\u306e\u65b0\u305f\u306a\u57fa\u6e96\u3092\u78ba\u7acb\u3057\u3066\u3044\u307e\u3059\u3002\u304a\u5ba2\u69d8\u304c\u53ef\u80fd\u6027\u306e\u9650\u754c\u3092\u3055\u3089\u306b\u62bc\u3057\u5e83\u3052\u3089\u308c\u308b\u3088\u3046\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f <a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-orchestrators-debuts-to-drive-cx-innovation-and-impact-by-uniting-education-support-and-resources-into-one-powerful-community\">Genesys Orchestrators\u2122 \u30d7\u30ed\u30b0\u30e9\u30e0<\/a>\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u3001 AI \u3092\u901a\u3058\u3066 CX \u306e\u672a\u6765\u3092\u52a0\u901f\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u30ca\u30ec\u30c3\u30b8\u3001\u30ea\u30bd\u30fc\u30b9\u3001\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u3001\u305d\u3057\u3066\u8cc7\u683c\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08 CX \uff09\u306e\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u3092\u652f\u63f4\u3059\u308b\u9769\u65b0\u7684\u306a\u65b0\u30d7\u30ed\u30b0\u30e9\u30e0\u3067\u3059\u3002<\/p>\n<p><strong>\u5c06\u6765\u4e88\u60f3\u306b\u95a2\u3059\u308b\u8a18\u8ff0<br \/>\n<\/strong>\u672c\u30d7\u30ec\u30b9\u30ea\u30ea\u30fc\u30b9\u306b\u8a18\u8f09\u3055\u308c\u3066\u3044\u308b\u3001\u904e\u53bb\u307e\u305f\u306f\u73fe\u5728\u306e\u4e8b\u5b9f\u306b\u95a2\u3059\u308b\u8a18\u8ff0\u4ee5\u5916\u306e\u8a18\u8ff0\u306f\u3001\u30ea\u30b9\u30af\u3068\u4e0d\u78ba\u5b9f\u6027\u3092\u4f34\u3046\u5c06\u6765\u4e88\u60f3\u306b\u95a2\u3059\u308b\u8a18\u8ff0\u3067\u3059\u3002\u6cd5\u5f8b\u3067\u7fa9\u52d9\u4ed8\u3051\u3089\u308c\u3066\u3044\u308b\u5834\u5408\u3092\u9664\u304d\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u672c\u30d7\u30ec\u30b9\u30ea\u30ea\u30fc\u30b9\u306e\u767a\u884c\u65e5\u4ee5\u964d\u306e\u72b6\u6cc1\u307e\u305f\u306f\u4e8b\u8c61\u3092\u53cd\u6620\u3059\u308b\u305f\u3081\u306b\u3001\u5c06\u6765\u4e88\u60f3\u306b\u95a2\u3059\u308b\u8a18\u8ff0\u3092\u66f4\u65b0\u307e\u305f\u306f\u4fee\u6b63\u3059\u308b\u7fa9\u52d9\u3092\u8ca0\u3044\u307e\u305b\u3093\u3002<\/p>\n<p><strong>\u3010\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066\u3011<br \/>\n<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u00ae \u306f\u3001\u6700\u9ad8\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u5275\u51fa\u3059\u308b\u305f\u3081\u306b\u3001\u4e16\u754c\u4e2d\u306e8,000\u3092\u8d85\u3048\u308b\u4f01\u696d\u3092\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002Genesys Cloud\u2122 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