{"id":593931,"date":"2025-09-16T22:04:19","date_gmt":"2025-09-17T05:04:19","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=593931"},"modified":"2025-09-16T22:04:19","modified_gmt":"2025-09-17T05:04:19","slug":"genesys-named-a-leader-in-the-2025-gartner-magic-quadrant-for-contact-center-as-a-service-for-11th-consecutive-year","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-named-a-leader-in-the-2025-gartner-magic-quadrant-for-contact-center-as-a-service-for-11th-consecutive-year","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u30012025\u5e74\u30ac\u30fc\u30c8\u30ca\u30fc\u793e\u306eContact Center as a Service\u306e\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8\u306711\u5e74\u9023\u7d9a\u30ea\u30fc\u30c0\u30fc\u306b\u4f4d\u7f6e\u4ed8\u3051"},"content":{"rendered":"

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\n\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8\u3067 11 \u5e74\u9023\u7d9a\u30ea\u30fc\u30c0\u30fc\u306b\u4f4d\u7f6e\u4ed8\u3051<\/h1>\n

\u7d99\u7d9a\u7684\u306a\u8a55\u4fa1\u304c\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u6642\u4ee3\u306b\u304a\u3051\u308b\u30b7\u30fc\u30e0\u30ec\u30b9\u306a AI \u3092\u6d3b\u7528\u3057\u305f\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3092\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3059\u308b
\nGenesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u80fd\u529b\u3092\u8a3c\u660e<\/h5>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1572297878492{padding-top: 0px !important;}”][vc_row][vc_column][vc_column_text css=””]\u7c73\u56fd\u30c6\u30cd\u30b7\u30fc\u5dde\u30ca\u30c3\u30b7\u30e5\u30d3\u30eb\u2014 2025 \u5e74 9 \u6708 10 \u65e5 \u2014 AI \u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u304a\u3051\u308b\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b\u30b8\u30a7\u30cd\u30b7\u30b9<\/a><\/strong>\u00ae<\/strong>\u306f Xperience 2025 \u306b\u304a\u3044\u3066\u3001\u7c73\u30ac\u30fc\u30c8\u30ca\u30fc\u793e \uff08\u4ee5\u4e0b\u3001\u300c\u30ac\u30fc\u30c8\u30ca\u30fc\u300d ) \u306b\u3088\u308b\u300c <\/strong>2025 Gartner<\/strong>\u00ae<\/strong> Magic Quadrant<\/strong>\u2122 for Contact Center as a Service <\/strong><\/a>\u300d\u3067\u30ea\u30fc\u30c0\u30fc\u306b\u4f4d\u7f6e\u4ed8\u3051\u3089\u308c\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8\u306e\u30ea\u30fc\u30c0\u30fc\u306b\u4f4d\u7f6e\u4ed8\u3051\u3089\u308c\u308b\u306e\u306f\u3001\u3053\u308c\u3067 11 \u5e74\u9023\u7d9a\u3068\u306a\u308a\u307e\u3059\u3002<\/strong><\/p>\n

\u30b8\u30a7\u30cd\u30b7\u30b9 \u306f\u3001\u4e16\u754c\u4e2d\u3067 8,000 \u793e\u3092\u8d85\u3048\u308b\u4f01\u696d\u304b\u3089\u4fe1\u983c\u3055\u308c\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u5909\u9769\u3092\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002\u30ac\u30fc\u30c8\u30ca\u30fc\u304b\u3089\u306e\u7d99\u7d9a\u7684\u306a\u8a55\u4fa1\u304c\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af AI \u3001\u4f1a\u8a71\u578b AI \u3001\u751f\u6210 AI \u3001\u4e88\u6e2c AI \u3068\u3044\u3063\u305f\u6a5f\u80fd\u3092\u7d44\u307f\u8fbc\u3093\u3060 AI \u99c6\u52d5\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308b Genesys Cloud\u2122\u00a0 \u306e\u6301\u3064\u5f71\u97ff\u529b\u3092\u793a\u3057\u3066\u3044\u308b\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u4f01\u696d\u898f\u6a21\u3092\u554f\u308f\u305a\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001 Genesys Cloud \u306f\u4f01\u696d\u306e\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5f37\u5316\u3001\u5f93\u696d\u54e1\u306e\u751f\u7523\u6027\u5411\u4e0a\u3001\u305d\u3057\u3066\u696d\u52d9\u52b9\u7387\u306e\u6539\u5584\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n

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\u3055\u3089\u306b\u300c\u304a\u5ba2\u69d8\u304c Genesys Cloud \u3092\u9078\u3076\u306e\u306f\u3001\u5b89\u5168\u6027\u3068\u30ac\u30fc\u30c9\u30ec\u30fc\u30eb\u304c\u7d44\u307f\u8fbc\u307e\u308c\u3066\u304a\u308a\u3001\u8fc5\u901f\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u53ef\u80fd\u306b\u3059\u308b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3068\u67d4\u8edf\u6027\u3092\u5099\u3048\u3066\u3044\u308b\u304b\u3089\u3067\u3059\u3002\u5f53\u793e\u306e\u696d\u754c\u306b\u304a\u3051\u308b\u5730\u4f4d\u306f\u3001\u9577\u671f\u7684\u306a\u304a\u5ba2\u69d8\u3084\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u306e\u95a2\u4fc2\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u4e8b\u696d\u5c55\u958b\u3001\u305d\u3057\u3066\u5b89\u5168\u6027\u30fb\u62e1\u5f35\u6027\u30fb\u5171\u611f\u6027\u3092\u5099\u3048\u305f\u4f53\u9a13\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u8a2d\u8a08\u3055\u308c\u305f\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u3063\u3066\u5f37\u5316\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u300d\u3068\u4ed8\u3051\u52a0\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n

[1]<\/a>\u30ea\u30fc\u30c0\u30fc\u3068\u306f\u3001\u5e45\u5e83\u3044\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u6a5f\u80fd\u306b\u5bfe\u3059\u308b\u5f37\u529b\u306a\u30b5\u30dd\u30fc\u30c8\u3068\u3001\u73fe\u5730\u306e\u8ca9\u58f2\u30fb\u30b5\u30dd\u30fc\u30c8\u7d44\u7e54\u3092\u901a\u3058\u3066\u591a\u56fd\u7c4d\u4f01\u696d\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u80fd\u529b\u3092\u5099\u3048\u305f\u30b5\u30d7\u30e9\u30a4\u30e4\u30fc\u3092\u6307\u3057\u307e\u3059\u3002\u30ea\u30fc\u30c0\u30fc\u306f\u30c1\u30e3\u30cd\u30eb\u30d1\u30fc\u30c8\u30ca\u30fc\u3092\u901a\u3058\u3066\u9867\u5ba2\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u3001\u9ad8\u3044\u30d6\u30e9\u30f3\u30c9\u8a8d\u77e5\u5ea6\u3092\u6709\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u5927\u898f\u6a21\u306a\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u30d9\u30fc\u30b9\u3084\u3001\u9867\u5ba2\u9700\u8981\u306b\u652f\u3048\u3089\u308c\u305f\u5e73\u5747\u4ee5\u4e0a\u306e\u5e02\u5834\u6210\u9577\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u307e\u305f\u3001\u78ba\u7acb\u3055\u308c\u305f\u30de\u30fc\u30b1\u30c3\u30c8\u30d7\u30ec\u30a4\u30b9\u3092\u901a\u3058\u305f\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u306e\u7d71\u5408\u306a\u3069\u3001\u5c0e\u5165\u306e\u8907\u96d1\u3055\u306e\u30ec\u30d9\u30eb\u306b\u5fdc\u3058\u3066\u30b5\u30dd\u30fc\u30c8\u3067\u304d\u308b\u3053\u3068\u3082\u30ea\u30fc\u30c0\u30fc\u306e\u5f37\u307f\u3067\u3059\u3002<\/p>\n

 <\/p>\n

\u30ac\u30fc\u30c8\u30ca\u30fc\u514d\u8cac\u4e8b\u9805<\/strong><\/p>\n

\u30ac\u30fc\u30c8\u30ca\u30fc\u00ae \u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8\u2122 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30a2\u30ba\u30fb\u30a2\u30fb\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u3001Drew Kraus\u3001Jason Bridge\u3001Megan Fernandez\u3001Pri Rathnayake\u3001Pankil Sheth\u30012025\u5e749\u67088\u65e5<\/p>\n

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\n\u30ac\u30fc\u30c8\u30ca\u30fc \u306f\u3001\u7c73\u56fd\u304a\u3088\u3073\u305d\u306e\u4ed6\u306e\u56fd\u306b\u304a\u3051\u308b Gartner, Inc. \u307e\u305f\u306f\u305d\u306e\u95a2\u9023\u4f1a\u793e\u306e\u767b\u9332\u5546\u6a19\u304a\u3088\u3073\u30b5\u30fc\u30d3\u30b9\u30de\u30fc\u30af\u3067\u3059\u3002 MAGIC QUADRANT \u306f\u3001Gartner, Inc. \u307e\u305f\u306f\u305d\u306e\u95a2\u9023\u4f1a\u793e\u306e\u767b\u9332\u5546\u6a19\u3067\u3042\u308a\u3001\u672c\u66f8\u3067\u306f\u8a31\u53ef\u3092\u5f97\u3066\u4f7f\u7528\u3057\u3066\u3044\u307e\u3059\u3002\u7121\u65ad\u8907\u5199\u30fb\u8ee2\u8f09\u3092\u7981\u3058\u307e\u3059\u3002<\/p>\n

 <\/p>\n

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\n<\/strong><\/p>\n

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