{"id":592578,"date":"2025-09-09T19:30:23","date_gmt":"2025-09-10T02:30:23","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=592578"},"modified":"2025-09-09T19:41:36","modified_gmt":"2025-09-10T02:41:36","slug":"genesys-honors-global-innovators-in-customer-experience-at-xperience-2025","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-honors-global-innovators-in-customer-experience-at-xperience-2025","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u300cXperience 2025\u300d\u306b\u3066 CX\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30a4\u30ce\u30d9\u30fc\u30bf\u30fc\u3092\u8868\u5f70"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text css=&#8221;&#8221; el_class=&#8221;pre_h1&#8243;]2025 \u5e74 9 \u6708 10 \u65e5\uff08\u6c34\uff09\u65e5\u672c\u767a\u8868[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u300cXperience 2025\u300d\u306b\u3066CX\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30a4\u30ce\u30d9\u30fc\u30bf\u30fc\u3092\u8868\u5f70<\/h1>\n<h5>Genesys Cloud AI \u3068\u30c7\u30b8\u30bf\u30eb\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001\u9867\u5ba2\u4f53\u9a13\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u306e\u5909\u9769\u3092\u727d\u5f15\u3059\u308b\u5148\u9032\u4f01\u696d\u3092\u9078\u51fa<\/h5>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<strong>\u7c73\u56fd\u30c6\u30cd\u30b7\u30fc\u5dde\u30ca\u30c3\u30b7\u30e5\u30d3\u30eb<\/strong><strong> \u2014\u00a0 2025 \u5e74 9 \u6708 9 \u65e5\u00a0 \u2014 <\/strong>\u4eba\u5de5\u77e5\u80fd\uff08 AI \uff09\u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b<a href=\"https:\/\/www.genesys.com\/ja-jp\">\u30b8\u30a7\u30cd\u30b7\u30b9<\/a>\u00ae\u306f\u3001\u672c\u65e5\u958b\u50ac\u3055\u308c\u305f\u300c Xperience 2025 \u300d\u306b\u304a\u3044\u3066\u3001\u672c\u5e74\u5ea6\u306e\u300c Genesys Orchestrators Innovation Awards \u300d\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u53d7\u8cde\u4f01\u696d\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u672c\u30a2\u30ef\u30fc\u30c9\u306f\u3001\u9867\u5ba2\u304a\u3088\u3073\u5f93\u696d\u54e1\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u3064\u306a\u3050\u3053\u3068\u3067\u3001\u3088\u308a\u826f\u3044\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3092\u5b9f\u73fe\u3057\u3066\u3044\u308b\u4f01\u696d\u3092\u79f0\u3048\u308b\u3082\u306e\u3067\u3059\u3002\u4eca\u5e74\u306f Aterian\u3001Computacenter\u3001emtelco\u3001ENGIE\u3001Harambee\u3001IONOS\u3001Lighthouse Works \u304c\u9078\u51fa\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<p>\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7d4c\u6e08\u3067\u6210\u529f\u3059\u308b\u305f\u3081\u306b\u3001\u4f01\u696d\u306b\u306f\u3001\u9867\u5ba2\u306e\u610f\u56f3\u3068\u9078\u629e\u3057\u305f\u30c1\u30e3\u30cd\u30eb\u306b\u5fdc\u3058\u3066\u3001\u52b9\u679c\u7684\u30fb\u52b9\u7387\u7684\u304b\u3064\u5171\u611f\u6027\u306e\u3042\u308b\u4f53\u9a13\u3092\u5b9f\u73fe\u3059\u308b AI \u3068\u30c7\u30b8\u30bf\u30eb\u6a5f\u80fd\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u4eca\u56de\u306e\u53d7\u8cde\u4f01\u696d\u306f\u3001AI \u3068\u81ea\u52d5\u5316\u306e\u6d3b\u7528\u306b\u3088\u308a\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3001\u6700\u9069\u5316\u3001\u30c7\u30b8\u30bf\u30eb\u5316\u3092\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u306b\u5c55\u958b\u3057\u3001\u6295\u8cc7\u5bfe\u52b9\u679c\uff08 ROI \uff09\u3092\u7740\u5b9f\u306b\u9ad8\u3081\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9 \u6700\u9ad8\u9867\u5ba2\u8cac\u4efb\u8005\uff08CCO\uff09\u30b9\u30b3\u30c3\u30c8\u30fb\u30af\u30e9\u30f4\u30a9\u30c3\u30bf\u306f\u3001\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u300c\u5909\u9769\u306f\u6226\u7565\u304b\u3089\u59cb\u307e\u308a\u307e\u3059\u304c\u3001\u76ee\u7684\u3092\u6301\u3063\u3066\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u9069\u7528\u3057\u3066\u3053\u305d\u73fe\u5b9f\u306e\u6210\u679c\u306b\u7d50\u3073\u3064\u304d\u307e\u3059\u3002\u4eca\u5e74\u306e Orchestrators Innovation Awards \u53d7\u8cde\u4f01\u696d\u306f\u3001 Genesys Cloud\u2122 \u306e\u5148\u9032\u7684\u306a AI \u6a5f\u80fd\u306b\u201c\u4eba\u9593\u4e2d\u5fc3\u201d\u306e\u4fa1\u5024\u89b3\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u7d44\u7e54\u304c\u5230\u9054\u3067\u304d\u308b\u53ef\u80fd\u6027\u3092\u793a\u3057\u3066\u304f\u308c\u307e\u3057\u305f\u3002\u610f\u56f3\u306b\u6839\u5dee\u3057\u305f\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3053\u305d\u304c\u3001\u3042\u3089\u3086\u308b\u9818\u57df\u3067\u3088\u308a\u5f37\u3044\u6210\u679c\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002\u300d<\/p>\n<p>\u4eca\u5e74\u306e\u53d7\u8cde\u5404\u793e\u306f\u3001 AI \u3092\u57fa\u76e4\u306b\u3057\u305f\u4f53\u9a13\u5909\u9769\u3067\u5927\u304d\u304f\u524d\u9032\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u9032\u6357\u306f\u3001\u904b\u7528\u306e\u52b9\u7387\u5316\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u6df1\u5316\u3001\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u5f37\u5316\u3078\u3068\u5c0e\u304f\u300c<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/the-levels-of-experience-orchestration\">\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30ec\u30d9\u30eb\uff08 6 \u6bb5\u968e\u306e\u6210\u719f\u5ea6\u30e2\u30c7\u30eb\uff09<\/a>\u300d\u3067\u6e2c\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30ec\u30d9\u30eb\u304c\u4e0a\u304c\u308b\u307b\u3069\u3001\u30cb\u30fc\u30ba\u306e\u5148\u8aad\u307f\u3001\u30c1\u30e3\u30cd\u30eb\u6a2a\u65ad\u306e\u9023\u643a\u3001\u305d\u3057\u3066\u52b9\u7387\u7684\u3067\u5171\u611f\u6027\u306e\u9ad8\u3044\u4f53\u9a13\u306e\u5927\u898f\u6a21\u63d0\u4f9b\u306b\u9577\u3051\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u4ee5\u4e0b\u306e\u4f01\u696d\u304c\u3001Xperience 2025 \u306e\u7279\u5225\u30bb\u30ec\u30e2\u30cb\u30fc\u306b\u3066\u5404\u90e8\u9580\u3067\u8868\u5f70\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<ul>\n<li>\u00a0Aterian \uff1a Level Up \uff08\u30d1\u30fc\u30c8\u30ca\u30fc\u5c0e\u5165\u90e8\u9580\uff09<\/li>\n<\/ul>\n<p>Aterian \u306f\u3001Amazon\u3001Walmart\u3001Target+\u3001Shopify \u306a\u3069\u8907\u6570\u306e\u4e3b\u8981 EC \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u901a\u3058\u3066\u6570\u5343\u70b9\u306b\u304a\u3088\u3076\u6d88\u8cbb\u8ca1\u3092\u8ca9\u58f2\u3059\u308b\u4f01\u696d\u3067\u3059\u3002\u540c\u793e\u306f\u3001\u5206\u65ad\u3055\u308c\u305f\u30c4\u30fc\u30eb\u7fa4\u3068\u6025\u5897\u3059\u308b\u9700\u8981\u3068\u3044\u3046\u8ab2\u984c\u306b\u76f4\u9762\u3057\u3001 Genesys Cloud \u3078\u306e\u79fb\u884c\u3092\u6c7a\u65ad\u3002\u8ffd\u52a0\u306e\u4eba\u54e1\u3092\u4e00\u5207\u5897\u3084\u3059\u3053\u3068\u306a\u304f\u3001\u300c\u30ec\u30d9\u30eb 4 \u300d\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u3068Aterian\u72ec\u81ea\u306eAI\u306b\u3088\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u65b0\u305f\u306a\u97f3\u58f0\u304a\u3088\u3073\u30c1\u30e3\u30c3\u30c8\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u3066\u3001\u3088\u308a\u8907\u96d1\u306a\u5bfe\u5fdc\u3092\u884c\u3048\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u4e3b\u8981\u306a\u6307\u6a19\u3092\u6539\u5584\u3057\u3064\u3064 \u7dcf\u4fdd\u6709\u30b3\u30b9\u30c8\uff08 TCO \uff09\u3092 65 \uff05\u524a\u6e1b \u3057\u307e\u3057\u305f\u3002\u3055\u3089\u306b Genesys Copilot \u3092\u542b\u3080 Genesys Cloud \u306e AI \u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u3001\u72ec\u81ea\u306e AI \u3092\u7d44\u307f\u8fbc\u3080\u3053\u3068\u3067\u3001Aterian \u306f\u3088\u308a\u8fc5\u901f\u3067\u4e00\u8cab\u6027\u304c\u3042\u308a\u3001\u611f\u60c5\u306b\u5bc4\u308a\u6dfb\u3063\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u5927\u898f\u6a21\u306b\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u3001Genesys \u3092\u6d3b\u7528\u3057\u305f\u9867\u5ba2\u5bfe\u5fdc\u304c\u3069\u3053\u307e\u3067\u9032\u5316\u3067\u304d\u308b\u304b\u3092\u793a\u3059\u597d\u4f8b\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Computacenter :\u00a0 Sustainability Impact<\/li>\n<\/ul>\n<p>Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5c0e\u5165\u306b\u3088\u308a\u3001 Computacenter \u306f\u7269\u7406\u7684\u306a\u30a4\u30f3\u30d5\u30e9\u3078\u306e\u4f9d\u5b58\u3092\u524a\u6e1b\u3057\u3001\u30aa\u30d5\u30a3\u30b9\u696d\u52d9\u306b\u4f34\u3046\u6392\u51fa\u91cf\u3092\u4f4e\u6e1b\u3001\u3055\u3089\u306b\u67d4\u8edf\u3067\u6301\u7d9a\u53ef\u80fd\u306a\u50cd\u304d\u65b9\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002\u975e\u52b9\u7387\u306a\u30ec\u30ac\u30b7\u30fc\u30b7\u30b9\u30c6\u30e0\u304b\u3089\u30af\u30e9\u30a6\u30c9\u30cd\u30a4\u30c6\u30a3\u30d6\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3078\u79fb\u884c\u3057\u305f\u3053\u3068\u3067\u3001\u540c\u793e\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u6226\u7565\u3092\u81ea\u793e\u306e\u74b0\u5883\u30fb\u793e\u4f1a\u7684\u76ee\u6a19\u3068\u4e00\u81f4\u3055\u305b\u3001\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3\u3092\u4e2d\u6838\u7684\u306a\u4f01\u696d\u4fa1\u5024\u3068\u3057\u3066\u5f37\u5316\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>emtelco \uff1a AI Innovator of the Year \uff08\u5e74\u9593\u6700\u512a\u79c0 AI\u00a0 \u30a4\u30ce\u30d9\u30fc\u30bf\u30fc\uff09<\/li>\n<\/ul>\n<p>\u5c0e\u5165\u304b\u3089\u308f\u305a\u304b 1 \u5e74\u3067\u3001\u30c7\u30b8\u30bf\u30eb\u7d4c\u7531\u306e\u9867\u5ba2\u5fdc\u5bfe\u4ef6\u6570\u3092 80 \u4e07\u4ef6\u304b\u3089 530 \u4e07\u4ef6\u8d85\u3078\u62e1\u5927\u3002\u8aa4\u8ee2\u9001\u3092 12 \u30dd\u30a4\u30f3\u30c8\u4ee5\u4e0a\u524a\u6e1b\u3057\u3001\u554f\u3044\u5408\u308f\u305b\u306e 3 \u5206\u306e 1 \u8d85\u3092\u521d\u56de\u5bfe\u5fdc\u3067\u89e3\u6c7a\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3067\u306e\u5b8c\u7d50\u7387\uff08\u30b3\u30f3\u30c6\u30a4\u30f3\u30e1\u30f3\u30c8\uff09\u76ee\u6a19\u3082 13% \u4e0a\u56de\u308a\u307e\u3057\u305f\u3002\u3053\u308c\u3089\u306e\u6210\u679c\u306f\u3001Genesys Cloud AI \u3092\u6d3b\u7528\u3057\u3066\u69cb\u7bc9\u3057\u305f AI \u97f3\u58f0\u30dc\u30c3\u30c8\u300c SophIA \u300d\u306b\u3088\u308b\u3082\u306e\u3067\u3059\u3002\u5897\u52a0\u3059\u308b\u547c\u91cf\u3084\u5206\u65ad\u3055\u308c\u305f\u624b\u4f5c\u696d\u4e2d\u5fc3\u306e\u30b5\u30dd\u30fc\u30c8\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u3001emtelco \u306f\u56fa\u5b9a\u7684\u306a IVR \u3092\u3001\u4e88\u6e2c\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u611f\u60c5\u5206\u6790\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u3067\u610f\u56f3\u3092\u628a\u63e1\u30fb\u89e3\u6c7a\u3057\u3001\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u500b\u5225\u5316\u3059\u308b\u4f1a\u8a71\u578b\u4f53\u9a13\u3078\u3068\u5237\u65b0\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>ENGIE \uff1a EX Optimizer\uff08\u5f93\u696d\u54e1\u4f53\u9a13\u306e\u6700\u9069\u5316\uff09<\/li>\n<\/ul>\n<p>ACW \u3092\u6700\u5927 45 \u79d2\u77ed\u7e2e\u3057\u3001 NPS \u3092 75 \uff05\u6539\u5584\u3001\u82e6\u60c5\u4ef6\u6570\u3092 120 \uff05\u524a\u6e1b\u3057\u305f ENGIE \u306f\u3001\u5f93\u696d\u54e1\u4f53\u9a13\uff08 EX \uff09\u306b\u304a\u3051\u308b\u65b0\u305f\u306a\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3092\u6253\u3061\u7acb\u3066\u307e\u3057\u305f\u3002\u5206\u65ad\u3055\u308c\u305f\u30b7\u30b9\u30c6\u30e0\u3084\u624b\u4f5c\u696d\u306b\u3088\u308b\u975e\u52b9\u7387\u306a\u30d7\u30ed\u30bb\u30b9\u304c\u8ab2\u984c\u3067\u3042\u3063\u305f\u540c\u793e\u306f\u3001 Genesys Cloud \u3092\u5c0e\u5165\u3057\u3066\u696d\u52d9\u57fa\u76e4\u3092\u7d71\u5408\u3057\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30c1\u30fc\u30e0\u5f37\u5316\u306b\u53d6\u308a\u7d44\u307f\u307e\u3057\u305f\u3002 Genesys Cloud Copilot \u3084 Workforce Engagement Management\u00a0 \u306a\u3069\u306e\u30c4\u30fc\u30eb\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u975e\u52b9\u7387\u3092\u89e3\u6d88\u3057\u3001\u5f93\u696d\u54e1\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u305f\u30c7\u30fc\u30bf\u30c9\u30ea\u30d6\u30f3\u306a\u30ab\u30eb\u30c1\u30e3\u30fc\u3092\u91b8\u6210\u3057\u3066\u3044\u307e\u3059\u3002\u3055\u3089\u306b\u3001 AI \u3092\u6d3b\u7528\u3057\u305f\u30c8\u30e9\u30c3\u30ad\u30f3\u30b0\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5206\u6790\u3001\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u3063\u3066\u3001\u54c1\u8cea\u7ba1\u7406\u3084\u4e88\u6e2c\u7cbe\u5ea6\u304c\u5411\u4e0a\u3057\u3001\u696d\u52d9\u306e\u9032\u3081\u65b9\u305d\u306e\u3082\u306e\u3092\u5909\u9769\u3002\u7d50\u679c\u3068\u3057\u3066\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u696d\u52d9\u306e\u4fca\u654f\u6027\u306b\u304a\u3044\u3066\u3001\u660e\u78ba\u306a\u6210\u679c\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Harambee Youth Employment Accelerator :\u00a0 Humanitarian Impact \uff08\u4eba\u9053\u7684\u30a4\u30f3\u30d1\u30af\u30c8\uff09<\/li>\n<\/ul>\n<p>\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u5bfe\u5fdc\u4ef6\u6570\u304c 13 %\u5897\u52a0\u3001\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u652f\u63f4\u304c 11 %\u6210\u9577\u3001\u3055\u3089\u306b\u4e00\u6b21\u89e3\u6c7a\u7387\uff08 FCR \uff09\u306f 90 %\u4ee5\u4e0a\u3092\u8a18\u9332\u3059\u308b\u306a\u3069\u3001 Harambee Youth Employment Accelerator \u306f\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u8abf\u6574\u3068\u9023\u643a\u3055\u308c\u305f\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u3088\u308a\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u652f\u63f4\u3092\u5927\u898f\u6a21\u306b\u63d0\u4f9b\u3067\u304d\u308b\u3053\u3068\u3092\u8a3c\u660e\u3057\u3066\u3044\u307e\u3059\u3002\u540c\u56e3\u4f53\u306f Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u6d3b\u7528\u3057\u3001\u5e74\u9593140\u4e07\u4ef6\u4ee5\u4e0a\u306e\u3084\u308a\u53d6\u308a\u3092\u8907\u6570\u30c1\u30e3\u30cd\u30eb\u3067\u51e6\u7406\u3002\u5357\u30a2\u30d5\u30ea\u30ab\u306e\u82e5\u8005\u5411\u3051\u5c31\u52b4\u652f\u63f4\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u300c SA Youth \u300d\u3092\u901a\u3058\u3066\u3001 500 \u4e07\u4eba\u4ee5\u4e0a\u306e\u82e5\u8005\u306b\u652f\u63f4\u3068\u6a5f\u4f1a\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002 AI \u306b\u3088\u308b\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u81ea\u52d5\u5316\u3055\u308c\u305f\u30ef\u30fc\u30af<br \/>\n\u30d5\u30ed\u30fc\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5206\u6790\u306b\u3088\u308a\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u3064\u3064\u3001\u9ad8\u54c1\u8cea\u306a\u652f\u63f4\u3092\u7d99\u7d9a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>IONOS \uff1a Level Up \uff08\u81ea\u793e\u5c0e\u5165\uff0f\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u30b5\u30fc\u30d3\u30b9\u652f\u63f4\u306b\u3088\u308b\u9ad8\u5ea6\u5316\uff09<\/li>\n<\/ul>\n<p>\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387 68 % \u5411\u4e0a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u652f\u63f4\u30c1\u30e3\u30c3\u30c8 15% \u6e1b\u3001\u5e73\u5747\u51e6\u7406\u6642\u9593\uff08 AHT \uff0920% \u77ed\u7e2e\u3092\u9054\u6210\u3002\u73fe\u5728\u306f 12 \u30ab\u56fd\u30fb10 \u30d6\u30e9\u30f3\u30c9\u3067\u3001\u30b5\u30a4\u30ed\u5316\u3057\u305f\u30ec\u30ac\u30b7\u30fc\u3068\u9ad8\u307e\u308b\u9867\u5ba2\u671f\u5f85\u3068\u3044\u3046\u8ab2\u984c\u3092\u4e57\u308a\u8d8a\u3048\u308b\u5927\u80c6\u306a CX \u5909\u9769\u306b\u3088\u308a\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u306e\u30b5\u30fc\u30d3\u30b9\u904b\u55b6\u3092\u7d71\u5408\u3057\u307e\u3057\u305f\u3002 Genesys Cloud \u4e0a\u3067 Predictive Engagement \u3068 Genesys Copilot \u3092\u5c0e\u5165\u3057\u3001\u3055\u3089\u306b AI \u642d\u8f09\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306a\u3069 Genesys Cloud AI \u306e\u6d3b\u7528\u3092\u62e1\u5927\u3002\u30c7\u30b8\u30bf\u30eb\uff0f\u97f3\u58f0\u30c1\u30e3\u30cd\u30eb\u3067\u306e\u30b7\u30b9\u30c6\u30e0\u751f\u6210\u578b\u4f1a\u8a71\u3068\u3001\u4eee\u60f3\u304b\u3089\u6709\u4eba\u3078\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u79fb\u884c\u3092\u5b9f\u73fe\u3059\u308b\u300c\u30ec\u30d9\u30eb 3 \u2013 \u30b7\u30b9\u30c6\u30e0\u751f\u6210\u578b\u4f1a\u8a71\u300d\u3078\u9032\u3093\u3067\u3044\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Lighthouse Works :\u00a0 Humanitarian Impact \uff08\u4eba\u9053\u7684\u30a4\u30f3\u30d1\u30af\u30c8\uff09<\/li>\n<\/ul>\n<p>\u5fdc\u7b54\u307e\u3067\u306e\u5e73\u5747\u6642\u9593\u3092 15 \u79d2\u77ed\u7e2e\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u3092 85 %\u304b\u3089 91 %\u3078\u3068\u5411\u4e0a\u3001\u3055\u3089\u306b ACW \uff08\u5f8c\u51e6\u7406\u6642\u9593\uff09\u3092 132 %\u524a\u6e1b\u3059\u308b\u306a\u3069\u3001 Lighthouse Works \u306f\u9867\u5ba2\u4f53\u9a13\u306b\u304a\u3051\u308b\u30a4\u30f3\u30af\u30eb\u30fc\u30b8\u30e7\u30f3\u3068\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u53ef\u80fd\u6027\u3092\u518d\u5b9a\u7fa9\u3057\u3066\u3044\u307e\u3059\u3002\u8996\u899a\u969c\u304c\u3044\u3092\u6301\u3064\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3068\u3063\u3066\u30a2\u30af\u30bb\u30b9\u6027\u304c\u4f4e\u3044\u30ec\u30ac\u30b7\u30fc\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u3044\u3046\u8ab2\u984c\u306b\u76f4\u9762\u3057\u305f\u540c\u56e3\u4f53\u306f\u3001\u5f93\u696d\u54e1\u4f53\u9a13\u306e\u518d\u69cb\u7bc9\u306e\u305f\u3081\u306b Genesys Cloud \u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5206\u6790\u3001\u67d4\u8edf\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30c4\u30fc\u30eb\u306a\u3069\u306e Genesys Cloud \u306e\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u3001\u3088\u308a\u30a2\u30af\u30bb\u30b7\u30d6\u30eb\u3067\u52b9\u7387\u7684\u306a\u696d\u52d9\u74b0\u5883\u3092\u69cb\u7bc9\u3002\u307e\u305f\u3001 Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30aa\u30fc\u30d7\u30f3 API \u3092\u6d3b\u7528\u3057\u3066\u3001\u30b9\u30af\u30ea\u30fc\u30f3\u30ea\u30fc\u30c0\u30fc\u5bfe\u5fdc\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3084\u97f3\u58f0\u5bfe\u5fdc\u306e\u7c21\u6613 UI \u3092\u958b\u767a\u3057\u3001\u8996\u899a\u306b\u969c\u304c\u3044\u306e\u3042\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3067\u3082\u81ea\u4fe1\u3092\u6301\u3063\u3066\u8907\u96d1\u306a\u9867\u5ba2\u5bfe\u5fdc\u3092\u884c\u3048\u308b\u3088\u3046\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30bf\u30fc\u30fb\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u30fb\u30a2\u30ef\u30fc\u30c9\u306e\u6388\u8cde\u5f0f\u3067\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u696d\u754c\u306e\u30ea\u30fc\u30c0\u30fc\u305f\u3061\u3092\u8868\u5f70\u3057\u307e\u3057\u305f\u3002\u5f7c\u3089\u306f\u305d\u308c\u305e\u308c\u306e\u7d44\u7e54\u306b\u304a\u3044\u3066\u3001\u9867\u5ba2\u304a\u3088\u3073\u5f93\u696d\u54e1\u4f53\u9a13\u306e\u5411\u4e0a\u306b\u5927\u304d\u304f\u8ca2\u732e\u3057\u305f\u3053\u3068\u304c\u8a55\u4fa1\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>Orchestrator of the Year \uff08\u5e74\u9593\u6700\u512a\u79c0\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30bf\u30fc\uff09\u53d7\u8cde\u8005\uff1a<\/p>\n<ul>\n<li>\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u307e\u305f\u306f\u7d4c\u55b6\u5e79\u90e8\u90e8\u9580\uff1a\u30ec\u30a4\u30c1\u30a7\u30eb\u30fb\u30d1\u30d7\u30ab \u6c0f\uff08 Steinberg Diagnostic Medical Imaging Center \uff09<\/li>\n<li>\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u307e\u305f\u306f\u30c1\u30fc\u30e0\u30ea\u30fc\u30c9\u90e8\u9580\uff1a\u30d6\u30e9\u30a4\u30a2\u30f3\u30fb\u30b8\u30e7\u30fc\u30f3\u30ba \u6c0f\uff08 Ascension \uff09<\/li>\n<li>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u90e8\u9580\uff1a \u30ce\u30ea\u30fc\u30f3\u30fb\u30de\u30af\u30ed\u30fc\u30ea\u30f3\u6c0f\uff08 ACC New Zealand \uff09<\/li>\n<li>\u30c7\u30d9\u30ed\u30c3\u30d1\u30fc\u90e8\u9580\uff1a\u30eb\u30fc\u30ab\u30b9\u30fb\u30a6\u30c3\u30c9\u30ef\u30fc\u30c9 \u6c0f\uff08 OVO Energy \uff09<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>\u300c 2025 \u5e74 \u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30bf\u30fc\u30fb\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u30fb\u30a2\u30ef\u30fc\u30c9\u300d\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08 CX \uff09\u5206\u91ce\u306b\u304a\u3051\u308b20\u5e74\u306b\u308f\u305f\u308b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u6b69\u307f\u3092\u79f0\u3048\u308b\u3068\u3068\u3082\u306b\u3001\u76ee\u7684\u4e3b\u5c0e\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3068\u4eba\u3068\u306e\u3064\u306a\u304c\u308a\u306b\u3088\u3063\u3066\u5f62\u3065\u304f\u3089\u308c\u308b\u672a\u6765\u3092\u898b\u636e\u3048\u3066\u3044\u307e\u3059\u3002\u4eca\u5e74\u306e\u53d7\u8cde\u4f01\u696d\u306f\u3001\u7d44\u7e54\u306e\u4fa1\u5024\u89b3\u3068\u5148\u898b\u6027\u306e\u3042\u308b\u5b9f\u884c\u529b\u3092\u878d\u5408\u3055\u305b\u308b\u3053\u3068\u3067\u3001 CX \u306e\u65b0\u305f\u306a\u53ef\u80fd\u6027\u306e\u57fa\u6e96\u3092\u6253\u3061\u7acb\u3066\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u3010\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066\u3011<br \/>\n<\/strong><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u00ae \u306f\u3001\u6700\u9ad8\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u5275\u51fa\u3059\u308b\u305f\u3081\u306b\u3001\u4e16\u754c\u4e2d\u306e8,000\u3092\u8d85\u3048\u308b\u4f01\u696d\u3092\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002Genesys Cloud\u2122 \u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30afAI\u3092\u4e2d\u6838\u306b\u636e\u3048\u305fAI\u99c6\u52d5\u306e\u300c\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u300d\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308a\u3001\u4f01\u696d\u5168\u4f53\u306e\u4eba\u30fb\u30b7\u30b9\u30c6\u30e0\u30fb\u30c7\u30fc\u30bf\u30fbAI\u3092\u3064\u306a\u304e\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u4f01\u696d\u306f\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3084\u6210\u9577\u3001\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3092\u63a8\u9032\u3059\u308b\u3068\u540c\u6642\u306b\u3001\u4eba\u3068AI\u306e\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u3092\u6a2a\u65ad\u3057\u3066\u696d\u52d9\u52b9\u7387\u3068\u30c1\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u8a73\u3057\u304f\u306f<a href=\"http:\/\/www.genesys.com\/ja-jp\">www.genesys.com\/ja-jp<\/a>\u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n<p>\u00a9 2025 Genesys. \u7121\u65ad\u8907\u5199\u30fb\u8ee2\u8f09\u3092\u7981\u3058\u307e\u3059\u3002Genesys\u3001Genesys\u30ed\u30b4\u3001Genesys Cloud\u3001Genesys Cloud CX\u3001GCNow\u3001Experience as a Service\u3001Radarr\u304a\u3088\u3073AppFoundry\u306f\u3001Genesys\u306e\u5546\u6a19\u3001\u30b5\u30fc\u30d3\u30b9\u30de\u30fc\u30af\u304a\u3088\u3073\/\u307e\u305f\u306f\u767b\u9332\u5546\u6a19\u3067\u3059\u3002\u305d\u306e\u4ed6\u306e\u4f1a\u793e\u540d\u304a\u3088\u3073\u30ed\u30b4\u306f\u3001\u5404\u793e\u306e\u767b\u9332\u5546\u6a19\u307e\u305f\u306f\u5546\u6a19\u3067\u3042\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e<br \/>\n<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8<br \/>\n\u6589\u85e4 \u54f2\u4e5f<br \/>\nTel: 03-5989-1430<br \/>\nEmail: <a href=\"mailto:tetsuya.saito@genesys.com\">tetsuya.saito@genesys.com<\/a>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !impo [&hellip;]<\/p>\n","protected":false},"author":1037,"featured_media":0,"template":"","class_list":["post-592578","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"09\/10\/2025","utm_pass":false,"asset_expiration":"","enable_external_utm":false,"disable_chat":false,"meta_title":"\u30b8\u30a7\u30cd\u30b7\u30b9 | \u300cXperience 2025\u300d\u306b\u3066 CX\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30a4\u30ce\u30d9\u30fc\u30bf\u30fc\u3092\u8868\u5f70","meta_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u300cXperience 2025\u300d\u306b\u3066Genesys Cloud AI \u3068\u30c7\u30b8\u30bf\u30eb\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001\u9867\u5ba2\u4f53\u9a13\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u306e\u5909\u9769\u3092\u727d\u5f15\u3059\u308b\u5148\u9032\u4f01\u696d\u3092\u9078\u51fa\u3057\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f","no_index":false,"no_follow":false,"meta_twitter_title":"\u30b8\u30a7\u30cd\u30b7\u30b9 | \u300cXperience 2025\u300d\u306b\u3066 CX\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30a4\u30ce\u30d9\u30fc\u30bf\u30fc\u3092\u8868\u5f70","meta_twitter_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u300cXperience 2025\u300d\u306b\u3066Genesys Cloud AI \u3068\u30c7\u30b8\u30bf\u30eb\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001\u9867\u5ba2\u4f53\u9a13\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u306e\u5909\u9769\u3092\u727d\u5f15\u3059\u308b\u5148\u9032\u4f01\u696d\u3092\u9078\u51fa\u3057\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f","meta_facebook_title":"\u30b8\u30a7\u30cd\u30b7\u30b9 | \u300cXperience 2025\u300d\u306b\u3066 CX\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30a4\u30ce\u30d9\u30fc\u30bf\u30fc\u3092\u8868\u5f70","meta_facebook_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u300cXperience 2025\u300d\u306b\u3066Genesys Cloud AI \u3068\u30c7\u30b8\u30bf\u30eb\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001\u9867\u5ba2\u4f53\u9a13\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u306e\u5909\u9769\u3092\u727d\u5f15\u3059\u308b\u5148\u9032\u4f01\u696d\u3092\u9078\u51fa\u3057\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f","custom_canonical_url":"","domain_list":"","pr_template":"advanced"},"news_date":"2025-09-10","_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/592578","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/1037"}],"version-history":[{"count":6,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/592578\/revisions"}],"predecessor-version":[{"id":592594,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/592578\/revisions\/592594"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=592578"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}