{"id":592217,"date":"2025-09-09T19:26:08","date_gmt":"2025-09-10T02:26:08","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=592217"},"modified":"2025-09-09T19:26:08","modified_gmt":"2025-09-10T02:26:08","slug":"genesys-unites-the-enterprise-with-connected-cx-workflows-for-agentic-orchestration","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-unites-the-enterprise-with-connected-cx-workflows-for-agentic-orchestration","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u3092\u3064\u306a\u3050 CX Workflow\u3067 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u52a0\u901f"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px 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AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u5f93\u696d\u54e1\u304c\u9023\u643a\u3059\u308b\u81ea\u52d5\u5316\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u3088\u308a\u3001 SLA \u9075\u5b88\u3068\u30d7\u30ed\u30bb\u30b9\u52b9\u7387\u3092\u78ba\u4fdd<\/li>\n<li><strong>\u52d5\u7684\u304b\u3064\u591a\u6b21\u5143\u306e\u30c8\u30ea\u30ac\u30fc\u30ef\u30fc\u30af\u30d5\u30ed\u30fc<\/strong>\uff1a\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u5168\u4f53\u306e\u30a4\u30d9\u30f3\u30c8\u304c\u3001\u30c1\u30fc\u30e0\u3084\u30c4\u30fc\u30eb\u3092\u307e\u305f\u3050\u8abf\u6574\u3055\u308c\u305f\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u8d77\u52d5\u3057\u3001\u9045\u5ef6\u3084\u5f15\u304d\u7d99\u304e\u3092\u6700\u5c0f\u5316\u3057\u3066\u8fc5\u901f\u306a\u89e3\u6c7a\u3092\u5b9f\u73fe<\/li>\n<li><strong>\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u306b\u9023\u52d5\u3057\u305f\u81ea\u52d5\u5316<\/strong>\uff1a\u7d44\u307f\u8fbc\u307f\u306e\u4e88\u6e2c\u30fb\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u6a5f\u80fd\u306b\u3088\u308a\u9700\u8981\u3092\u898b\u7a4d\u3082\u308a\u3001\u30ea\u30bd\u30fc\u30b9\u3092\u52b9\u679c\u7684\u306b\u914d\u5206\u3057\u3001\u30ef\u30fc\u30af\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u8a08\u753b\u306b\u9023\u52d5<\/li>\n<li><strong>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u53ef\u8996\u6027<\/strong>\uff1a\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3067\u30bf\u30b9\u30af\u306e\u9032\u6357\u3001\u30ea\u30b9\u30af\u3001\u76ee\u6a19\u9054\u6210\u72b6\u6cc1\u3092\u8868\u793a\u3057\u3001\u30ea\u30fc\u30c0\u30fc\u304c\u65e9\u671f\u306b\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u3092\u628a\u63e1\u3057\u3001\u554f\u984c\u304c\u62e1\u5927\u3059\u308b\u524d\u306b\u5bfe\u5fdc\u53ef\u80fd\u3002<\/li>\n<\/ul>\n<p>\u3053\u308c\u306f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u3063\u3066\u5b9f\u73fe\u3055\u308c\u308b CX \u30d7\u30ed\u30bb\u30b9\u81ea\u52d5\u5316\u3067\u3042\u308a\u3001\u9867\u5ba2\u304c\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u3042\u3089\u3086\u308b\u6bb5\u968e\u3067\u30bf\u30a4\u30e0\u30ea\u30fc\u304b\u3064\u4e00\u8cab\u6027\u306e\u3042\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u53d7\u3051\u3089\u308c\u308b\u3088\u3046\u306b\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n<p><strong>Genesys Cloud Associate <\/strong><strong>\u3001\u3059\u3079\u3066\u306e\u9867\u5ba2\u5bfe\u5fdc\u5f93\u696d\u54e1\u3092\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30bf\u30fc\u306b<\/strong><\/p>\n<p>Genesys Cloud Associate \u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u4ee5\u5916\u306e\u5f93\u696d\u54e1\u306b\u3082\u3001\u30d5\u30ed\u30f3\u30c8\u30e9\u30a4\u30f3\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u5229\u7528\u3057\u3066\u3044\u308b AI \u99c6\u52d5\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u3001\u3059\u3079\u3066\u306e\u9867\u5ba2\u63a5\u70b9\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u4f53\u9a13\u3092\u4ee5\u4e0b\u306e\u901a\u308a\u3001\u5b9f\u73fe\u3057\u307e\u3059\uff1a<\/p>\n<ul>\n<li>\u9867\u5ba2\u3068\u76f4\u63a5\u95a2\u308f\u308b\u3059\u3079\u3066\u306e\u5f93\u696d\u54e1\u306b\u6700\u9069\u5316\u3055\u308c\u305f<strong>\u67d4\u8edf\u306a\u5f79\u5272\u30d9\u30fc\u30b9\u306e\u4f53\u9a13<\/strong><\/li>\n<li>\u30e2\u30d0\u30a4\u30eb\u3001 Web \u3001\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u3092\u6a2a\u65ad\u3057\u3001\u5404\u5f93\u696d\u54e1\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u8907\u96d1\u3055\u3092\u52a0\u3048\u308b\u3053\u3068\u306a\u304f\u9069\u5fdc\u3059\u308b<strong>\u4e00\u8cab\u3057\u305f\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u4f53\u9a13<\/strong><\/li>\n<li>\u30e9\u30a4\u30d6\u63d0\u6848\u3001\u81ea\u52d5\u6587\u5b57\u8d77\u3053\u3057\u3068\u8981\u7d04\u3001\u65e5\u5e38\u696d\u52d9\u306e\u81ea\u52d5\u51e6\u7406\u3092\u63d0\u4f9b\u3059\u308b <strong>AI \u30a2\u30b7\u30b9\u30bf\u30f3\u30b9\u306e\u642d\u8f09<\/strong>\u306b\u3088\u308a\u3001\u624b\u4f5c\u696d\u3092\u524a\u6e1b<\/li>\n<li><strong>\u5358\u4e00\u306e\u30b3\u30fc\u30c9\u30d9\u30fc\u30b9\u3068\u7d71\u5408\u30c7\u30fc\u30bf\u30e2\u30c7\u30eb\u306b\u3088\u308a IT \u904b\u7528\u3092\u52b9\u7387\u5316<\/strong>\u3057\u3001\u5f79\u5272\u3092\u554f\u308f\u305a\u4e00\u8cab\u3057\u305f\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u7ba1\u7406\u3001\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3092\u5b9f\u73fe\u3057\u3001 CX \u30c7\u30fc\u30bf\u3068\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u53ef\u8996\u6027\u3068\u30ac\u30d0\u30ca\u30f3\u30b9\u3092\u5411\u4e0a<\/li>\n<li>\u00a0CRM \u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30c7\u30fc\u30bf\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3001\u696d\u754c\u7279\u5316\u30b7\u30b9\u30c6\u30e0\u306a\u3069\u4e3b\u8981\u30c7\u30fc\u30bf\u30bd\u30fc\u30b9\u3068\u306e<strong>\u4f01\u696d\u30ec\u30d9\u30eb\u306e\u6df1\u3044\u7d71\u5408<\/strong>\u306b\u3088\u308a\u3001\u5f93\u696d\u54e1\u304c\u884c\u52d5\u306b\u5fc5\u8981\u306a\u5b8c\u5168\u306a\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u78ba\u4fdd<\/li>\n<\/ul>\n<p>Genesys Cloud Associate \u306f\u3001\u3059\u3079\u3066\u306e\u5f93\u696d\u54e1\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e AI \u4e3b\u5c0e\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u6d41\u308c\u306b\u7d44\u307f\u8fbc\u307f\u3001\u30c1\u30fc\u30e0\u304c\u8fc5\u901f\u306b\u5bfe\u5fdc\u3057\u3001\u6574\u5408\u6027\u3092\u4fdd\u3061\u3001\u521d\u671f\u6bb5\u968e\u304b\u3089\u3088\u308a\u826f\u3044\u6210\u679c\u3092\u5c0e\u3051\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u5f93\u6765\u306e\u53d7\u52d5\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u5927\u898f\u6a21\u304b\u3064\u8abf\u6574\u3055\u308c\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3078\u3068\u5909\u9769\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>\u300cWork Automation \u3068 Associate \u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u7d44\u7e54\u306f\u9867\u5ba2\u5bfe\u5fdc\u306e\u8fc5\u901f\u5316\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u6210\u719f\u3092\u52a0\u901f\u3067\u304d\u308b\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u9593\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u65b0\u305f\u306a\u57fa\u76e4\u3092\u69cb\u7bc9\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u81ea\u5f8b\u578b\u3068\u4eba\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u3001\u90e8\u9580\u30fb\u30b7\u30b9\u30c6\u30e0\u3001\u3055\u3089\u306b\u306f\u4f01\u696d\u3092\u8d85\u3048\u3066\u3001\u5bb9\u6613\u306b\u696d\u52d9\u3092\u9042\u884c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u306e\u3067\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u5b9f\u884c\u3092\u5408\u7406\u5316\u3057\u3001\u30c1\u30fc\u30e0\u3092\u3064\u306a\u304e\u3001\u9867\u5ba2\u304c\u671f\u5f85\u3059\u308b\u8fc5\u901f\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u7d44\u7e54\u5168\u4f53\u304c\u4e00\u3064\u306e\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u30fb\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u3068\u3057\u3066\u52d5\u3051\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002\u300d\u3068\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e \u6700\u9ad8\u88fd\u54c1\u8cac\u4efb\u8005\uff08 CPO \uff09\u306e\u30aa\u30ea\u30f4\u30a3\u30a8\u30fb\u30b8\u30e5\u30fc\u30d6\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>Genesys Cloud Work Automation \u304a\u3088\u3073 Associate 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\/>\n<\/strong><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u00ae \u306f\u3001\u6700\u9ad8\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u5275\u51fa\u3059\u308b\u305f\u3081\u306b\u3001\u4e16\u754c\u4e2d\u306e8,000\u3092\u8d85\u3048\u308b\u4f01\u696d\u3092\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002Genesys Cloud\u2122 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