{"id":585789,"date":"2025-07-29T18:35:20","date_gmt":"2025-07-30T01:35:20","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=585789"},"modified":"2025-10-29T00:38:48","modified_gmt":"2025-10-29T07:38:48","slug":"infini-aims-to-improve-operational-efficiency-and-customer-service-quality-by-utilizing-ai","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/infini-aims-to-improve-operational-efficiency-and-customer-service-quality-by-utilizing-ai","title":{"rendered":"\u30a4\u30f3\u30d5\u30a3\u30cb\u30c8\u30e9\u30d9\u30eb\u30a4\u30f3\u30d5\u30a9\u30e1\u30fc\u30b7\u30e7\u30f3 AI\u3092\u6d3b\u7528\u3057\u305f\u696d\u52d9\u52b9\u7387\u5316\u3068\u9867\u5ba2\u5bfe\u5fdc\u54c1\u8cea\u5411\u4e0a\u3092\u76ee\u6307\u3059"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px 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\/>\n\u307e\u305f\u3001\u9867\u5ba2\u306e\u81ea\u5df1\u89e3\u6c7a\u3092\u4fc3\u9032\u3059\u308b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3082\u30b7\u30ca\u30ea\u30aa\u6570\u306e\u4e0a\u9650\u306b\u9054\u3057\u3066\u304a\u308a\u3001\u5341\u5206\u306a\u5bfe\u5fdc\u304c\u56f0\u96e3\u306a\u72b6\u614b\u3067\u3057\u305f\u3002\u3053\u3046\u3057\u305f\u8ab2\u984c\u304b\u3089\u3001\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u914d\u7f6e\u306e\u67d4\u8edf\u6027\u304c\u306a\u3044\u300d\u300c\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u62e1\u5f35\u6027\u306b\u9650\u754c\u304c\u3042\u308b\u300d\u3068\u3044\u3063\u305f\u904b\u7528\u30fb\u30b5\u30fc\u30d3\u30b9\u4e21\u9762\u3067\u306e\u5236\u7d04\u3092\u62b1\u3048\u3066\u304a\u308a\u3001\u3088\u308a\u8907\u96d1\u306a\u5bfe\u8a71\u306b\u3082\u5bfe\u5fdc\u53ef\u80fd\u306a\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u6a5f\u80fd\u3092\u5099\u3048\u305f Genesys Cloud\u00a0 \u306e\u5c0e\u5165\u306b\u81f3\u308a\u307e\u3057\u305f\u3002<\/p>\n<p><strong>\u25a0 \u6a5f\u80fd\u5b8c\u7d50\u578b\u306e\u30af\u30e9\u30a6\u30c9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/strong><\/p>\n<p>Genesys Cloud \u306e\u63a1\u7528\u306b\u3042\u305f\u3063\u3066\u306f\u3001\u4ee5\u4e0b\u306e\u70b9\u304c\u8a55\u4fa1\u3055\u308c\u307e\u3057\u305f\uff1a<\/p>\n<ul>\n<li>\u96fb\u8a71\u30fb\u30c1\u30e3\u30c3\u30c8\u30c1\u30e3\u30cd\u30eb\u3092\u5358\u4e00\u753b\u9762\u3067\u4e00\u5143\u7ba1\u7406\u53ef\u80fd<\/li>\n<li>\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306e\u9332\u97f3\u30fb\u6587\u5b57\u8d77\u3053\u3057\u306a\u3069\u306e\u6a5f\u80fd\u304c\u6a19\u6e96\u642d\u8f09<\/li>\n<li>\u8907\u6570\u88fd\u54c1\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u306a\u304f\u3001Genesys Cloud 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\u306b\u3088\u308b\u5fdc\u7b54\u4e88\u6e2c\u3084\u30ca\u30ec\u30c3\u30b8\u7ba1\u7406\u306e\u9ad8\u5ea6\u5316\u306b\u3082\u53d6\u308a\u7d44\u3080\u4e88\u5b9a\u3067\u3059\u3002\u9867\u5ba2\u5bfe\u5fdc\u306e\u8cea\u3092\u7dad\u6301\u3057\u306a\u304c\u3089\u3001\u7701\u529b\u5316\u30fb\u52b9\u7387\u5316\u3092\u4e21\u7acb\u3057\u3001\u3088\u308a\u5feb\u9069\u3067\u30b9\u30e0\u30fc\u30ba\u306a\u9867\u5ba2\u4f53\u9a13\u306e\u63d0\u4f9b\u3092\u76ee\u6307\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u682a\u5f0f\u4f1a\u793e\u30a4\u30f3\u30d5\u30a3\u30cb\u30c8\u30e9\u30d9\u30eb\u30a4\u30f3\u30d5\u30a9\u30e1\u30fc\u30b7\u30e7\u30f3<\/strong><br \/>\n<strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u90e8 \u4e3b\u67fb\u3000\u5927\u5cf6 \u667a\u6075\u5b50 \u69d8<\/strong><br \/>\n\u300c\u3053\u308c\u307e\u3067\u30c1\u30e3\u30cd\u30eb\u3054\u3068\u306b\u5206\u5272\u3055\u308c\u3066\u3044\u305f\u696d\u52d9\u304c\u00a0 Genesys Cloud\u00a0 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