{"id":579210,"date":"2025-06-25T20:18:46","date_gmt":"2025-06-26T03:18:46","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=579210"},"modified":"2025-06-25T20:18:46","modified_gmt":"2025-06-26T03:18:46","slug":"introducing-genesys-cloud-ai-studio-empowering-businesses-with-responsible-agentic-ai-for-transformational-customer-experiences","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/introducing-genesys-cloud-ai-studio-empowering-businesses-with-responsible-agentic-ai-for-transformational-customer-experiences","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001Genesys Cloud AI Studio\u3092\u767a\u8868\uff1a\u8cac\u4efb\u3042\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30afAI\u3067\u4f01\u696d\u3092\u652f\u63f4\u3001\u9769\u65b0\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe"},"content":{"rendered":"<div 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href=\"https:\/\/www.genesys.com\/ja-jp\/\">\u30b8\u30a7\u30cd\u30b7\u30b9<\/a>\u00ae\u306f\u672c\u65e5\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30afAI\u306b\u3088\u308b\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3078\u306e\u79fb\u884c\u306b\u5411\u3051\u3066\u3001\u4f01\u696d\u304c\u8cac\u4efb\u3092\u6301\u3063\u3066\u9032\u3081\u308b\u305f\u3081\u306e\u57fa\u76e4\u3068\u306a\u308b\u300cGenesys Cloud\u2122 AI Studio\u300d\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>Genesys Cloud AI Studio\u306f\u3001AI\u3092\u3088\u308a\u8fc5\u901f\u306b\u69cb\u7bc9\u30fb\u7ba1\u7406\u30fb\u30b9\u30b1\u30fc\u30eb\u3059\u308b\u305f\u3081\u306e\u96c6\u4e2d\u578b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u30fb\u30cf\u30d6\u3068\u3057\u3066\u8a2d\u8a08\u3055\u308c\u3066\u304a\u308a\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b9\u30de\u30fc\u30c8\u306a\u4f53\u9a13\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e\u76f4\u611f\u7684\u304b\u3064\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30afAI\u306b\u5bfe\u5fdc\u3057\u305f\u30c4\u30fc\u30eb\u3092\u5099\u3048\u3066\u3044\u307e\u3059\u3002\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u3084\u5236\u5fa1\u6a5f\u80fd\u3092\u7d44\u307f\u8fbc\u3080\u3053\u3068\u3067\u3001\u5b89\u5168\u6027\u3068\u900f\u660e\u6027\u3092\u78ba\u4fdd\u3057\u305fAI\u6d3b\u7528\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n<p>\u3053\u306eAI Studio\u306b\u304a\u3044\u3066\u6700\u521d\u306b\u30ea\u30ea\u30fc\u30b9\u3055\u308c\u305f\u300cGenesys Cloud AI Guides\u300d\u306f\u3001\u4f01\u696d\u304c\u8907\u96d1\u3067\u5e83\u7bc4\u306a\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u306b\u308f\u305f\u308a\u3001\u9ad8\u5ea6\u306a\u81ea\u5f8b\u6027\u3092\u6301\u3063\u3066\u5bfe\u5fdc\u3067\u304d\u308b\u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u8fc5\u901f\u306b\u8a2d\u8a08\u30fb\u5c0e\u5165\u30fb\u7ba1\u7406\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3059\u308b\u6a5f\u80fd\u3067\u3059\u3002<\/p>\n<p>\u300cAI\u306e\u30ac\u30d0\u30ca\u30f3\u30b9\u3092\u62e1\u5f35\u53ef\u80fd\u306a\u5f62\u3067\u884c\u3046\u3053\u3068\u306f\u3001\u610f\u601d\u6c7a\u5b9a\u3084\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u8d85\u9ad8\u901f\u5316\u3059\u308b\u201c\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u201d\u306a\u6642\u4ee3\u306b\u304a\u3044\u3066\u6975\u3081\u3066\u91cd\u8981\u3067\u3059\u3002\u4f01\u696d\u304c\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30afAI\u3092\u6d3b\u7528\u3059\u308b\u306b\u306f\u3001AI\u306e\u30ac\u30d0\u30ca\u30f3\u30b9\u3068\u5c0e\u5165\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u9032\u5316\u3055\u305b\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u300d\u3068\u3001IDC\u306e\u4f1a\u8a71\u578bAI\u5206\u91ce\u306e\u30ea\u30b5\u30fc\u30c1\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3067\u3042\u308b\u30d8\u30a4\u30ea\u30fc\u30fb\u30b5\u30b6\u30fc\u30e9\u30f3\u30c9\u6c0f\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u300c\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u81ea\u5f8b\u578bAI\u3092\u6d3b\u7528\u3057\u305f\u3044\u3068\u8003\u3048\u308b\u4f01\u696d\u306b\u5bfe\u3057\u3066\u3001\u5f37\u56fa\u306a\u5c0e\u5165\u306e\u5165\u308a\u53e3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u3042\u3089\u3086\u308bAI\u6d3b\u7528\u306b\u3088\u308b\u9867\u5ba2\u5bfe\u5fdc\u3092\u3001\u5b89\u5168\u304b\u3064\u502b\u7406\u7684\u3067\u3001\u4f01\u696d\u306e\u6226\u7565\u3084\u4fa1\u5024\u89b3\u306b\u5373\u3057\u305f\u3082\u306e\u306b\u3059\u308b\u305f\u3081\u306e\u30c4\u30fc\u30eb\u3082\u5099\u3048\u3066\u3044\u307e\u3059\u300d<\/p>\n<p>AI\u304c\u81ea\u5f8b\u7684\u304b\u3064\u975e\u6c7a\u5b9a\u8ad6\u7684\u306a\u5224\u65ad\u3092\u4e0b\u3059\u3088\u3046\u306b\u9032\u5316\u3059\u308b\u306b\u306f\u3001\u5f37\u56fa\u306a\u30ac\u30d0\u30ca\u30f3\u30b9\u4f53\u5236\u306e\u6574\u5099\u304c\u6975\u3081\u3066\u91cd\u8981\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002IBM Institute for Business Value 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Guides\u306e\u6d3b\u7528\u306b\u3088\u3063\u3066\u3001\u5f93\u6765\u306e\u30c8\u30e9\u30f3\u30b6\u30af\u30b7\u30e7\u30f3\u4e2d\u5fc3\u306e\u9867\u5ba2\u5bfe\u5fdc\u3092\u8d85\u3048\u3066\u3001\u793e\u5185\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u8d77\u52d5\u3001AI\u3068\u4eba\u9593\u306e\u5354\u50cd\u3001\u3088\u308a\u91cd\u8981\u306a\u5bfe\u5fdc\u5834\u9762\u3067\u306e\u300c\u30d6\u30e9\u30f3\u30c9\u306e\u4ee3\u5f01\u8005\u300d\u3068\u3057\u3066\u306e\u5f79\u5272\u306a\u3069\u3082\u62c5\u3048\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u300cAI Guides\u300d\u306f\u3001\u5927\u898f\u6a21\u8a00\u8a9e\u30e2\u30c7\u30eb\uff08LLM\uff09\u3092\u30d9\u30fc\u30b9\u3068\u3057\u305f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u52d5\u4f5c\u3092\u660e\u78ba\u306b\u5236\u5fa1\u3057\u3001\u51fa\u529b\u306e\u4e00\u8cab\u6027\u3068\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u3068\u306e\u6574\u5408\u6027\u3092\u78ba\u4fdd\u3057\u306a\u304c\u3089\u3001\u30cf\u30eb\u30b7\u30cd\u30fc\u30b7\u30e7\u30f3\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u308b\u30ac\u30d0\u30ca\u30f3\u30b9\u578b\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3068\u3057\u3066\u3001\u4f01\u696d\u306b\u3088\u308b\u534a\u81ea\u5f8b\u7684\u306a\u9867\u5ba2\u4f53\u9a13\u306e\u62e1\u5927\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n<p>AI Guides\u306e\u4e3b\u306a\u7279\u5fb4\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n<ul>\n<li><strong>\u81ea\u7136\u8a00\u8a9e\u3067\u7c21\u5358\u306b\u8a2d\u8a08\u30fb\u7de8\u96c6\u304c\u53ef\u80fd<\/strong>\uff1a\u30b3\u30fc\u30c9\u4e0d\u8981\u3067\u3001\u81ea\u7136\u306a\u8a00\u8449\u3084\u65e2\u5b58\u306e\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3092\u6d3b\u7528\u3057\u3066\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u8ab0\u3067\u3082\u7c21\u5358\u306b\u69cb\u7bc9\u30fb\u6539\u4fee\u3067\u304d\u307e\u3059\u3002<\/li>\n<li><strong>\u4e00\u5ea6\u306e\u69cb\u7bc9\u3067\u8907\u6570\u30c1\u30e3\u30cd\u30eb\u3078\u5c55\u958b<\/strong>\uff1a\u4e00\u5ea6\u8a2d\u8a08\u3057\u305f\u4f53\u9a13\u3092\u3001Genesys Cloud Virtual Agent\u3084Copilot\u306a\u3069\u306e\u8907\u6570\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u6a2a\u5c55\u958b\u3067\u304d\u3001\u4f53\u9a13\u306e\u4e00\u8cab\u6027\u3092\u7dad\u6301\u3057\u306a\u304c\u3089\u5de5\u6570\u3092\u524a\u6e1b\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30ec\u30d9\u30eb\u306e\u9023\u643a\u6027<\/strong>\uff1a\u30d5\u30ed\u30f3\u30c8\u30aa\u30d5\u30a3\u30b9\u3001\u30df\u30c9\u30eb\u30aa\u30d5\u30a3\u30b9\u3001\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u9593\u306e\u30b7\u30b9\u30c6\u30e0\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u9023\u643a\u3057\u3001\u696d\u52d9\u9042\u884c\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u81ea\u52d5\u5316\u3001\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u306e\u5411\u4e0a\u306b\u8ca2\u732e\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u5b89\u5168\u6027\u3092\u78ba\u4fdd\u3059\u308b\u30ac\u30fc\u30c9\u30ec\u30fc\u30eb\u6a5f\u80fd\u3092\u6a19\u6e96\u642d\u8f09<\/strong>\uff1a\u7cbe\u5ea6\u3001\u30c8\u30fc\u30f3\u3001\u30dd\u30ea\u30b7\u30fc\u9075\u5b88\u306a\u3069\u306b\u5bfe\u5fdc\u3059\u308b\u8a2d\u5b9a\u53ef\u80fd\u304b\u3064\u691c\u8a3c\u53ef\u80fd\u306a\u30bb\u30fc\u30d5\u30c6\u30a3\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3092\u5099\u3048\u3001\u8cac\u4efb\u3042\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30afAI\u6d3b\u7528\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>AI Guides\u306f\u3001\u7d99\u7d9a\u7684\u306aA\/B\u30c6\u30b9\u30c8\u3084\u6539\u5584\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u67d4\u8edf\u6027\u3092\u5099\u3048\u305f\u30e2\u30c7\u30eb\u975e\u4f9d\u5b58\u578b\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3092\u63a1\u7528\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u6700\u65b0\u306e\u8a00\u8a9e\u30e2\u30c7\u30eb\u304c\u767b\u5834\u3057\u3066\u3082\u3001\u6700\u9069\u306a\u30e2\u30c7\u30eb\u3092\u9078\u5b9a\u30fb\u9032\u5316\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u5e38\u306b\u6700\u9ad8\u306e\u6210\u679c\u3092\u5c0e\u304d\u51fa\u3059\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u9ad8\u3044\u6c4e\u7528\u6027\u306f\u3001Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u3063\u3066\u652f\u3048\u3089\u308c\u3066\u304a\u308a\u3001\u72ec\u81ea\u30e2\u30c7\u30eb\u306f\u3082\u3061\u308d\u3093\u3001\u30aa\u30fc\u30d7\u30f3\u30bd\u30fc\u30b9\u30e2\u30c7\u30eb\u3084Amazon Bedrock\u7d4c\u7531\u306e\u5148\u9032\u7684\u306a\u30e2\u30c7\u30eb\u3068\u306e\u7d71\u5408\u3082\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u5b9f\u73fe\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u4f01\u696d\u306f\u3001\u81ea\u793e\u306e\u76ee\u6a19\u3084\u30dd\u30ea\u30b7\u30fc\u306b\u5408\u81f4\u3059\u308b\u5f62\u3067AI\u3092\u67d4\u8edf\u306b\u5c0e\u5165\u30fb\u904b\u7528\u3067\u304d\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3001\u5b89\u5168\u6027\u3001\u30ac\u30d0\u30ca\u30f3\u30b9\u3092\u640d\u306a\u3046\u3053\u3068\u306a\u304f\u3001\u7d99\u7d9a\u7684\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u63a8\u9032\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><strong>\u81ea\u5f8b\u7684\u306a\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u57fa\u76e4\u69cb\u7bc9<\/strong><\/p>\n<p>AI Guides\u306f\u3001Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u304a\u3051\u308b\u4f1a\u8a71\u578b\u3001\u751f\u6210\u578b\u3001\u4e88\u6e2c\u578bAI\u306b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30afAI\u306e\u4e2d\u6838\u6a5f\u80fd\u3092\u65b0\u305f\u306b\u8ffd\u52a0\u3057\u3001\u81ea\u5f8b\u7684\u306a\u9867\u5ba2\u5bfe\u5fdc\u306e\u5b9f\u73fe\u306b\u5411\u3051\u305f\u57fa\u76e4\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<p>Genesys Cloud AI\u306e\u6839\u5e79\u306b\u306f\u3001\u300cGenesys Event Data Platform\u300d\u304c\u5b58\u5728\u3057\u307e\u3059\u3002\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u3042\u3089\u3086\u308b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304b\u3089\u5f97\u3089\u308c\u308b\u672a\u52a0\u5de5\u30c7\u30fc\u30bf\u3092\u3001\u300c\u610f\u56f3\u300d\u300c\u6210\u679c\u300d\u300c\u884c\u52d5\u300d\u306a\u3069\u306e\u69cb\u9020\u5316\u3055\u308c\u305f\u30b7\u30b0\u30ca\u30eb\u3078\u3068\u5909\u63db\u3057\u3001\u9867\u5ba2\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3092\u5f37\u5316\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u3088\u308a\u30b9\u30de\u30fc\u30c8\u306a\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u5b9f\u73fe\u3001\u30e2\u30c7\u30eb\u5b66\u7fd2\u306e\u52a0\u901f\u3001AI\u306e\u5404\u7a2e\u6a5f\u80fd\u306b\u304a\u3051\u308b\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5411\u4e0a\u3092\u652f\u63f4\u3057\u3001Genesys Cloud AI Studio\u3084AI Guides\u306e\u9ad8\u5ea6\u306a\u6d3b\u7528\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u4eca\u56de\u306e<a href=\"https:\/\/www.genesys.com\/blog\/post\/deliver-the-next-level-of-experience-with-genesys-cloud-ai-studio-and-ai-guides\">\u300cGenesys Cloud AI Studio\u300d\u3068\u300cAI Guides\u300d<\/a>\u306e\u767a\u8868\u3092\u901a\u3058\u3066\u3001\u4f01\u696d\u304c<a href=\"https:\/\/www.genesys.com\/blog\/post\/deliver-the-next-level-of-experience-with-genesys-cloud-ai-studio-and-ai-guides\">\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30ec\u30d9\u30eb4<\/a>\uff08\u30d3\u30b8\u30cd\u30b9\u3067\u5b9a\u7fa9\u3055\u308c\u305f\u30ac\u30fc\u30c9\u30ec\u30fc\u30eb\u306b\u57fa\u3065\u3044\u3066\u3001\u534a\u81ea\u5f8b\u7684\u00a0\u00a0\u00a0\u00a0 \u304b\u3064\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306b\u9867\u5ba2\u5bfe\u5fdc\u3092\u884c\u3046\u6bb5\u968e\uff09\u3078\u3068\u9032\u5316\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u91cd\u8981\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u4eca\u5f8c\u8ffd\u52a0\u4e88\u5b9a\u306e\u300cGenesys Cloud Custom Conversation Summaries\u300d\u3082\u3001\u4f01\u696d\u3054\u3068\u306e\u30d6\u30e9\u30f3\u30c9\u30c8\u30fc\u30f3\u3001\u30d5\u30a9\u30fc\u30de\u30c3\u30c8\u6a19\u6e96\u3001\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u8981\u4ef6\u306b\u5373\u3057\u305f\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u8981\u7d04\u306e\u751f\u6210\u3092\u53ef\u80fd\u306b\u3057\u3001\u3055\u3089\u306a\u308b\u7d71\u5236\u5f37\u5316\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n<p>IDC\u3067\u4f1a\u8a71\u578bAI\u3092\u62c5\u5f53\u3059\u308b\u30ea\u30b5\u30fc\u30c1\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3001\u30d8\u30a4\u30ea\u30fc\u30fb\u30b5\u30b6\u30fc\u30e9\u30f3\u30c9\u6c0f\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u300c\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30afAI\u306b\u3088\u308b\u610f\u601d\u6c7a\u5b9a\u3068\u8d85\u9ad8\u901f\u306e\u696d\u52d9\u9042\u884c\u304c\u53ef\u80fd\u306b\u306a\u308b\u4e2d\u3067\u3001AI\u306e\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u30ac\u30d0\u30ca\u30f3\u30b9\u306f\u6975\u3081\u3066\u91cd\u8981\u3067\u3059\u3002\u4f01\u696d\u304c\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30afAI\u3092\u6d3b\u7528\u3059\u308b\u306b\u306f\u3001AI\u306e\u5c0e\u5165\u3068\u30ac\u30d0\u30ca\u30f3\u30b9\u306e\u5728\u308a\u65b9\u3092\u9032\u5316\u3055\u305b\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u81ea\u5f8b\u578bAI\u306e\u5c0e\u5165\u3092\u691c\u8a0e\u3059\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u5f37\u529b\u306a\u51fa\u767a\u70b9\u3092\u63d0\u4f9b\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u3059\u3079\u3066\u306eAI\u5bfe\u5fdc\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u5b89\u5168\u304b\u3064\u502b\u7406\u7684\u306b\u3001\u6226\u7565\u3084\u4fa1\u5024\u89b3\u3068\u6574\u5408\u3055\u305b\u308b\u305f\u3081\u306e\u30c4\u30fc\u30eb\u3092\u5099\u3048\u3066\u3044\u307e\u3059\u3002\u300d<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6700\u9ad8\u88fd\u54c1\u8cac\u4efb\u8005\uff08CPO\uff09\u3067\u3042\u308b\u30aa\u30ea\u30d3\u30a8\u30fb\u30b8\u30e5\u30fc\u30d6\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<br \/>\n\u300c\u591a\u304f\u306e\u4f01\u696d\u306f\u3001\u9867\u5ba2\u5bfe\u5fdc\u306b\u304a\u3051\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30afAI\u306e\u6d3b\u7528\u306b\u5411\u3051\u305f\u30a4\u30f3\u30d5\u30e9\u3084\u30ac\u30d0\u30ca\u30f3\u30b9\u4f53\u5236\u3092\u307e\u3060\u6574\u5099\u3067\u304d\u3066\u3044\u307e\u305b\u3093\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u3059\u3079\u3066\u306e\u4f01\u696d\u304c\u5b89\u5fc3\u3057\u3066\u5c0e\u5165\u3067\u304d\u308b\u3001\u5b89\u5168\u3067\u30a2\u30af\u30bb\u30b9\u3057\u3084\u3059\u3044\u9053\u7b4b\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306b\u6ce8\u529b\u3057\u3066\u3044\u307e\u3059\u3002AI 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href=\"http:\/\/www.genesys.com\/ja-jp\">www.genesys.com\/ja-jp<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong>\u5c06\u6765\u306e\u898b\u901a\u3057\u306b\u95a2\u3059\u308b\u8a18\u8ff0\u306b\u3064\u3044\u3066<br 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