{"id":577947,"date":"2025-06-22T18:09:17","date_gmt":"2025-06-23T01:09:17","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=577947"},"modified":"2025-06-22T18:34:04","modified_gmt":"2025-06-23T01:34:04","slug":"fancl-accelerates-dx-in-customer-service-with-genesys-cloud","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/fancl-accelerates-dx-in-customer-service-with-genesys-cloud","title":{"rendered":"\u30d5\u30a1\u30f3\u30b1\u30eb\u3001Genesys Cloud \u3092\u6d3b\u7528\u3057\u3001 \u8907\u6570\u306e\u62e0\u70b9\u3067\u7d71\u4e00\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u5b9f\u73fe\u3078"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; 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Genesys Cloud \u306f\u4ee5\u4e0b\u306e\u70b9\u3067\u8a55\u4fa1\u3055\u308c\u307e\u3057\u305f\uff1a<\/p>\n<ul>\n<li>\u59d4\u8a17\u5148\u3068\u306e\u4e00\u5143\u7ba1\u7406\u306b\u3088\u308b\u4f53\u5236\u5f37\u5316<\/li>\n<li>\u30af\u30e9\u30a6\u30c9\u306a\u3089\u3067\u306f\u306e\u62e1\u5f35\u6027\u3068\u67d4\u8edf\u6027\u306b\u3088\u308a\u3001\u5909\u5316\u306b\u8fc5\u901f\u306b\u5bfe\u5fdc\u53ef\u80fd<\/li>\n<li>\u56fd\u5185\u30d1\u30fc\u30c8\u30ca\u30fc\u4f01\u696d\u306b\u3088\u308b\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u4fdd\u5b88\u4f53\u5236\u3067\u3001\u5b89\u5fc3\u3057\u3066\u5229\u7528\u53ef\u80fd<\/li>\n<li>\u30ec\u30dd\u30fc\u30c8\u81ea\u52d5\u914d\u4fe1\u306a\u3069\u306e\u6a5f\u80fd\u306b\u3088\u308a\u696d\u52d9\u52b9\u7387\u3092\u5411\u4e0a<\/li>\n<\/ul>\n<p>Genesys Cloud 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\/>\n\u3055\u3089\u306b\u3001\u4eca\u5f8c\u306f\u30c7\u30fc\u30bf\u6d3b\u7528\u306e\u5e45\u3092\u5e83\u3052\u3001\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u5bfe\u5fdc\u306e\u5f37\u5316\u3084\u3001AI \u6d3b\u7528\u306b\u3088\u308b\u54c1\u8cea\u306e\u6700\u9069\u5316\u3092\u76ee\u6307\u3059\u4e88\u5b9a\u3067\u3059\u3002<\/p>\n<p>\uff1c AI \u6d3b\u7528\uff1e<\/p>\n<ol>\n<li>\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u6b8b\u3057\u6d3b\u304b\u3059\u3001\u904b\u7528\u306e\u52b9\u7387\u5316<\/li>\n<li>\u65b0\u4eba\u7814\u4fee\u306e\u5e73\u6e96\u5316\u3084\u7701\u529b\u5316<\/li>\n<li>\u00a0AI \u3078\u306e\u671f\u5f85\uff1a\u7740\u4fe1\u4e88\u6e2c\u3001\u547c\u91cf\u4e88\u6e2c\u3001\u54c1\u8cea\u7ba1\u7406\uff08\u5fdc\u5bfe\u3001\u5fdc\u7b54\uff09<\/li>\n<li>\u4eba\u306b\u4f9d\u5b58\u3057\u305f\u8a55\u4fa1\u3067\u306f\u306a\u304f\u3001\u516c\u5e73\u306a\u8a55\u4fa1<\/li>\n<\/ol>\n<p><strong>\u304a\u5ba2\u69d8\u306e\u58f0\uff08\u30d5\u30a1\u30f3\u30b1\u30eb 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