{"id":577004,"date":"2025-06-15T23:18:09","date_gmt":"2025-06-16T06:18:09","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=577004"},"modified":"2025-06-15T23:18:09","modified_gmt":"2025-06-16T06:18:09","slug":"strong-adoption-of-ai-powered-experience-orchestration-capabilities-fuels-genesys-cloud-momentum-in-first-quarter-of-fiscal-year-2026","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/strong-adoption-of-ai-powered-experience-orchestration-capabilities-fuels-genesys-cloud-momentum-in-first-quarter-of-fiscal-year-2026","title":{"rendered":"AI\u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u306e\u63a1\u7528\u62e1\u5927\u306b\u3088\u308aGenesys Cloud\u304c2026\u5e74\u5ea6\u7b2c1\u56db\u534a\u671f\u3082\u6210\u9577\u3092\u52a0\u901f"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text css=&#8221;&#8221; el_class=&#8221;pre_h1&#8243;]2025\u5e746\u670816\u65e5\uff08\u6708\uff09\u65e5\u672c\u767a\u8868[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>AI\u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u306e\u63a1\u7528\u62e1\u5927\u306b\u3088\u308aGenesys Cloud\u304c2026\u5e74\u5ea6\u7b2c1\u56db\u534a\u671f\u3082\u6210\u9577\u3092\u52a0\u901f<\/h1>\n<h5><strong><em>\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u30d5\u30a9\u30fc\u30c1\u30e5\u30f3 100\u4f01\u696d\u306e\u5927\u624b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u4f01\u696d\u3068\u306e\u904e\u53bb2\u756a\u76ee\u306e\u5927\u578b\u5951\u7d04\u3092\u7de0\u7d50<\/em><\/strong><\/h5>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<strong>\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3 \u2014 2025\u5e746\u670810\u65e5<\/strong> \u2014 \u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b<a href=\"https:\/\/www.genesys.com\/ja-jp\">\u30b8\u30a7\u30cd\u30b7\u30b9\u00ae<\/a>\u306f\u672c\u65e5\u30012026\u5e74\u5ea6\u7b2c1\u56db\u534a\u671f\uff082025\u5e742\u67081\u65e5\u301c4\u670830\u65e5\uff09\u306b\u304a\u3044\u3066\u3001Genesys Cloud\u2122\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5e74\u9593\u7d4c\u5e38\u53ce\u76ca\uff08ARR\uff09<sup>\u2170<\/sup>\u304c21\u5104\u7c73\u30c9\u30eb\u306b\u8feb\u308a\u3001\u524d\u5e74\u540c\u671f\u6bd435\uff05\u8d85\u306e\u6210\u9577\u3092\u9054\u6210\u3057\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u6210\u9577\u306f\u3001\u4f01\u696d\u304c\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u3001\u3064\u306a\u304c\u308a\u306e\u3042\u308b\u4f53\u9a13\u3092\u5275\u51fa\u3057\u306a\u304c\u3089\u52b9\u7387\u5316\u3092\u56f3\u308b\u4e2d\u3067\u3001Genesys Cloud AI\u306e\u63a1\u7528\u304c\u62e1\u5927\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002\u4eca\u5f8c\u3082\u3053\u306e\u52e2\u3044\u304c\u7d9a\u304f\u3068\u898b\u8fbc\u307e\u308c\u3066\u304a\u308a\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u304a\u3051\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30afAI\u306e\u9032\u5316\u3092\u727d\u5f15\u3059\u308b\u7acb\u5834\u3092\u3055\u3089\u306b\u5f37\u5316\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>Genesys Cloud\u306e\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u5206\u91ce\u306b\u304a\u3051\u308b\u8e8d\u9032\u306f\u7d9a\u3044\u3066\u304a\u308a\u3001\u540c\u56db\u534a\u671f\u306b\u306f\u3001Fortune 100\u306b\u9078\u3070\u308c\u3066\u3044\u308b\u5927\u624b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u4f01\u696d\u3068\u306e\u9593\u3067\u3001\u5e74\u9593\u5951\u7d04\u984d\u304c\u6570\u5343\u4e07\u30c9\u30eb\u898f\u6a21\u306b\u306e\u307c\u308bGenesys Cloud\u53f2\u4e0a2\u756a\u76ee\u306b\u5927\u304d\u306a\u5951\u7d04\u3092\u7de0\u7d50\u3057\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u65e2\u5b58\u9867\u5ba2\u306b\u3088\u308b\u5229\u7528\u62e1\u5927\u3082\u9032\u307f\u3001\u904e\u53bb4\u56db\u534a\u671f\u306b\u304a\u3044\u3066\u3001Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u56db\u534a\u671f\u5e73\u5747\u30cd\u30c3\u30c8\u58f2\u4e0a\u7d99\u7d9a\u7387\uff08NRR\uff09<sup>\u2171<\/sup>\u306f120%\u3092\u8d85\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u4f1a\u9577\u517cCEO\u3067\u3042\u308b\u30c8\u30cb\u30fc\u30fb\u30d9\u30a4\u30c4\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002 \u300c\u73fe\u5728\u306e\u4f01\u696d\u306f\u3001AI\u306b\u3088\u3063\u3066\u5171\u611f\u3092\u5927\u898f\u6a21\u306b\u5c4a\u3051\u308b\u3053\u3068\u3067\u9867\u5ba2\u3068\u306e\u3064\u306a\u304c\u308a\u3092\u518d\u5b9a\u7fa9\u3059\u308b\u300e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30a8\u30b3\u30ce\u30df\u30fc\uff08\u7d4c\u9a13\u7d4c\u6e08\uff09\u300f\u306e\u6642\u4ee3\u306b\u76f4\u9762\u3057\u3066\u3044\u307e\u3059\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30afAI\u306e\u9032\u5c55\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u5358\u306a\u308b\u756a\u53f7\u3067\u306f\u306a\u304f\u3001\u4e00\u4eba\u3072\u3068\u308a\u306e\u9867\u5ba2\u3092\u7406\u89e3\u3057\u3001\u4fa1\u5024\u3092\u611f\u3058\u3066\u3082\u3089\u3048\u308b\u3088\u3046\u306a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u3053\u306e\u3088\u3046\u306a\u4f53\u9a13\u3092\u3088\u308a\u30b9\u30de\u30fc\u30c8\u304b\u3064\u4eba\u9593\u5473\u306e\u3042\u308b\u3082\u306e\u3078\u3068\u9032\u5316\u3055\u305b\u308bAI\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u306e\u6700\u524d\u7dda\u306b\u7acb\u3061\u3001\u4f01\u696d\u306e\u5909\u9769\u3092\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002\u300d<\/p>\n<p>\u9ad8\u5ea6\u306a\u4e88\u6e2cAI\u3001\u5bfe\u8a71\u578bAI\u3001\u751f\u6210AI\u3092\u5099\u3048\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3001\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3001\u6700\u9069\u5316\u306e\u5404\u30c4\u30fc\u30eb\u3092\u901a\u3058\u3066\u3001\u3042\u3089\u3086\u308b\u9867\u5ba2\u63a5\u70b9\u306b\u304a\u3051\u308b\u4f53\u9a13\u306e\u8cea\u3092\u5411\u4e0a\u3055\u305b\u308b\u652f\u63f4\u3092\u884c\u3063\u3066\u3044\u307e\u3059\u30022026\u5e74\u5ea6\u7b2c1\u56db\u534a\u671f\u306b\u304a\u3051\u308bGenesys Cloud AI\u306e\u30cf\u30a4\u30e9\u30a4\u30c8\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\uff1a<\/p>\n<ul>\n<li>Genesys Cloud Agent Copilot\u3092\u5229\u7528\u3059\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u6570\u306f\u3001\u524d\u5e74\u540c\u671f\u6bd4\u30673\u500d\u4ee5\u4e0a\u5897\u52a0\u3057\u3001\u696d\u52d9\u52b9\u7387\u3001\u5bfe\u5fdc\u7cbe\u5ea6\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u306e\u5411\u4e0a\u306b\u5bc4\u4e0e<\/li>\n<li>Genesys Cloud Copilot\u306b\u3088\u308b\u5bfe\u5fdc\u8981\u7d04\u4ef6\u6570\u306f\u3001\u524d\u5e74\u540c\u671f\u6bd4\u306710\u500d\u4ee5\u4e0a\u306b\u5897\u52a0\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u5b9a\u578b\u696d\u52d9\u3092\u52b9\u7387\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u5bfe\u5fdc\u306b\u96c6\u4e2d\u53ef\u80fd\u306b<\/li>\n<li>Genesys Cloud\u4e0a\u3067\u63d0\u793a\u3055\u308c\u305f\u30ca\u30ec\u30c3\u30b8\u8a18\u4e8b\u6570\u306f\u3001\u524d\u5e74\u540c\u671f\u6bd4\u30674\u500d\u4ee5\u4e0a\u306b\u5897\u52a0\u3057\u3001\u3088\u308a\u52b9\u679c\u7684\u306a\u8ab2\u984c\u89e3\u6c7a\u3068\u30b9\u30de\u30fc\u30c8\u306a\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe<\/li>\n<li>\u30dc\u30c3\u30c8\u4f1a\u8a71\u6570\u306f\u524d\u5e74\u540c\u671f\u6bd4\u30672\u500d\u306b\u5897\u52a0\u3057\u3001\u3088\u308a\u9ad8\u5ea6\u306a\u81ea\u5df1\u89e3\u6c7a\u578b\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u3092\u63d0\u4f9b<\/li>\n<li>Genesys Cloud Web Messaging\u306b\u3088\u308b\u4f1a\u8a71\u4ef6\u6570\u306f80%\u4ee5\u4e0a\u5897\u52a0\u3057\u3001\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u305f\u9867\u5ba2\u63a5\u70b9\u306e\u62e1\u5927\u3092\u793a\u5506<\/li>\n<li>Genesys Copilot\u30b9\u30a4\u30fc\u30c8\u3084Virtual Agent\u3092\u57fa\u76e4\u306b\u3001\u7ba1\u7406\u8005\u5411\u3051\u306e\u65b0\u3057\u3044AI\u6a5f\u80fd\u3092\u8ffd\u52a0\u3059\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u306e\u81ea\u52d5\u5316\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6700\u9069\u5316\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u306e\u6d3b\u7528\u3092\u901a\u3058\u3066\u3001\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u3068\u54c1\u8cea\u5411\u4e0a\u3092\u5b9f\u73fe<\/li>\n<li>Genesys Cloud Social\u3092\u65b0\u305f\u306b\u62e1\u5f35\u3002SNS\u306e\u30d1\u30d6\u30ea\u30c3\u30af\u30ea\u30b9\u30cb\u30f3\u30b0\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u3001\u97f3\u58f0\u30fb\u30c7\u30b8\u30bf\u30eb\u30fbSNS\u3092\u6a2a\u65ad\u3059\u308b\u30a4\u30f3\u30b5\u30a4\u30c8\u306e\u7d71\u5408\u306b\u3088\u308a\u3001\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u5b9f\u73fe<\/li>\n<\/ul>\n<p><strong>\u5353\u8d8a\u3057\u305f\u9867\u5ba2\u6210\u679c\u306e\u80cc\u5f8c\u306b\u3042\u308b\u30a8\u30f3\u30b8\u30f3<\/strong><\/p>\n<p>\u4e16\u754c\u4e2d\u306e\u4f01\u696d\u304c\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u9ad8\u5ea6\u5316\u3068\u3001\u3088\u308a\u30b9\u30de\u30fc\u30c8\u3067\u9867\u5ba2\u306b\u5bc4\u308a\u6dfb\u3046\u4f53\u9a13\u306e\u5b9f\u73fe\u3092\u76ee\u6307\u3057\u3066\u3001Genesys Cloud\u3092\u5c0e\u5165\u3057\u3066\u3044\u307e\u3059\u3002\u5c0e\u5165\u4f01\u696d\u306b\u306f\u3001Xerox\u3001Bank Australia\u3001Banco de Cr\u00e9dito del Per\u00fa\uff08BCP\uff09\u3001Corendon\u3001Getnet\u3001InspirTEC\u3001News Corp Australia\u3001Security Bank\u3001\u6771\u4eac\u6d77\u4e0a\u65e5\u52d5\u306a\u3069\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n<p>\u4e3b\u306a\u5c0e\u5165\u4e8b\u4f8b\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\uff1a<\/p>\n<ul>\n<li>AAA &#8211; The Auto Club Group\uff08ACG\uff09\u306f\u3001\u97f3\u58f0\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u8fd1\u4ee3\u5316\u3084\u30ed\u30fc\u30c9\u30b5\u30a4\u30c9\u30a2\u30b7\u30b9\u30bf\u30f3\u30b9\u306e\u9ad8\u5ea6\u306a\u30c7\u30b8\u30bf\u30eb\u6a5f\u80fd\u306e\u5c0e\u5165\u3092\u901a\u3058\u3066\u3001\u30c7\u30b8\u30bf\u30eb\u5909\u9769\u3092\u52a0\u901f\u3055\u305b\u3066\u3044\u307e\u3059\u3002Genesys Cloud\u3078\u306e\u79fb\u884c\u306b\u3088\u308a\u3001\u30ea\u30e2\u30fc\u30c8\u30ef\u30fc\u30af\u306e\u652f\u63f4\u5f37\u5316\u3084\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u306eIT\u8ca0\u8377\u306e\u8efd\u6e1b\u3092\u5b9f\u73fe\u3002\u4eca\u5f8c\u306f\u3001Agent Copilot\u3084\u9ad8\u5ea6\u306a\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306b\u3088\u308b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u652f\u63f4\u3092\u3055\u3089\u306b\u62e1\u5927\u3057\u3001\u3088\u308a\u512a\u308c\u305f\u4f1a\u54e1\u4f53\u9a13\u3068\u9577\u671f\u7684\u306a\u62e1\u5f35\u6027\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>Auto &amp; General Insurance\uff08\u30b7\u30f3\u30ac\u30dd\u30fc\u30eb\uff09\u306f\u3001Genesys Cloud\u306b\u3088\u308a\u3001\u7740\u4fe1\u30fb\u767a\u4fe1\u306e\u97f3\u58f0\u3001SMS\u3001\u30e1\u30fc\u30eb\u3092\u5358\u4e00\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u7d71\u5408\u3002\u696d\u52d9\u52b9\u7387\u306e\u5927\u5e45\u306a\u6539\u5584\u3084\u30ea\u30e2\u30fc\u30c8\u30ef\u30fc\u30af\u306e\u652f\u63f4\u6700\u9069\u5316\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30b3\u30fc\u30c1\u30f3\u30b0\u3084\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5411\u4e0a\u3092\u652f\u3048\u308bAI\u6a5f\u80fd\u306e\u6d3b\u7528\u306b\u3088\u308a\u3001\u4eca\u5f8c\u306f\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3084Web\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306a\u3069\u306e\u5c55\u958b\u3082\u8a08\u753b\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>Caixa\uff08\u30d6\u30e9\u30b8\u30eb\uff09\u306f\u3001Genesys Cloud\u3092\u6d3b\u7528\u3057\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u7d71\u5408\u30fb\u6700\u9069\u5316\u3092\u63a8\u9032\u3002AI\u306b\u3088\u308b\u81ea\u52d5\u5316\u3092\u57fa\u76e4\u306b\u52b9\u7387\u5316\u3068\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3092\u5f37\u5316\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u7af6\u4e89\u529b\u306e\u5411\u4e0a\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>Conduent\uff08\u30b0\u30ed\u30fc\u30d0\u30ebIT\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u4f01\u696d\uff09\u306f\u3001Genesys Cloud CX\u3092\u8907\u6570\u62e0\u70b9\u3067\u5c0e\u5165\u3057\u3001\u30c7\u30b8\u30bf\u30eb\u30d5\u30a1\u30fc\u30b9\u30c8\u306a\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u3092\u5b9f\u73fe\u3002\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3092\u6d3b\u7528\u3057\u3066\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u6700\u9069\u5316\u3057\u3001\u5fdc\u5bfe\u6642\u9593\u77ed\u7e2e\u3084\u4e00\u6b21\u5bfe\u5fdc\u89e3\u6c7a\u7387\u306e\u5411\u4e0a\u3001\u6e80\u8db3\u5ea6\u5411\u4e0a\u306a\u3069\u306e\u6210\u679c\u3092\u4e0a\u3052\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>Liberty Latin America\uff08\u4e2d\u5357\u7c73\u306e\u5927\u624b\u901a\u4fe1\u4e8b\u696d\u8005\uff09\u306f\u3001Genesys Cloud\u306e\u5c0e\u5165\u306b\u3088\u308a\u300120\u30ab\u56fd\u4ee5\u4e0a\u3067\u5206\u65ad\u3055\u308c\u3066\u3044\u305f\u30b7\u30b9\u30c6\u30e0\u306e\u7d71\u5408\u3068AI\u6d3b\u7528\u3092\u52a0\u901f\u30022,000\u4eba\u4ee5\u4e0a\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u652f\u63f4\u3057\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u5229\u752834%\u5897\u3001CX\u30b3\u30b9\u30c818%\u524a\u6e1b\u3068\u3044\u3063\u305f\u5b9f\u7e3e\u3092\u9054\u6210\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>Modivcare\uff08\u30d8\u30eb\u30b9\u30b1\u30a2\u652f\u63f4\u4f01\u696d\uff09\u306f\u3001Web Messaging\u306e\u5c0e\u5165\u306b\u3088\u308a\u30c7\u30b8\u30bf\u30eb\u30fb\u30c1\u30e3\u30cd\u30eb\u3067\u306e\u4f1a\u54e1\u5bfe\u5fdc\u304c\u62e1\u5927\u3057\u3001\u30c7\u30b8\u30bf\u30eb\u4e88\u7d04\u304b\u3089\u306e\u53ce\u76ca\u304c150%\u5897\u52a0\u3002AI\u6a5f\u80fd\u306e\u6d3b\u7528\u306b\u3088\u308a\u3001\u5e74\u95931,700\u4e07\u30c9\u30eb\u306e\u4fa1\u5024\u3092\u5275\u51fa\u3057\u30013\u5e74\u4ee5\u5185\u306b5,000\u4e07\u30c9\u30eb\u3078\u3068\u6210\u9577\u3092\u898b\u8fbc\u3093\u3067\u3044\u307e\u3059\u3002<\/li>\n<li>Steinberg Diagnostic Medical Imaging\uff08\u7c73\u56fd\uff09\u306f\u3001Genesys Cloud\u306e\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3088\u3063\u3066\u5b9a\u578b\u696d\u52d9\u3092\u81ea\u52d5\u5316\u3057\u3001\u533b\u7642\u30b9\u30bf\u30c3\u30d5\u304c\u3088\u308a\u611f\u60c5\u7684\u306b\u91cd\u8981\u306a\u5bfe\u5fdc\u306b\u96c6\u4e2d\u3067\u304d\u308b\u4f53\u5236\u3092\u6574\u5099\u3002\u6bce\u67084,000\u4ef6\u306e\u8ffd\u52a0\u5bfe\u5fdc\u3092\u53ef\u80fd\u3068\u3057\u3001\u653e\u68c4\u7387\u306f10%\u304b\u30899%\u306b\u4f4e\u4e0b\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>Stanley Steemer\uff08\u6e05\u6383\u696d\u754c\u306e\u8001\u8217\u4f01\u696d\uff09\u306f\u3001\u30ad\u30e3\u30f3\u30bb\u30eb\u3084\u65e5\u7a0b\u5909\u66f4\u306a\u3069\u306e\u5fdc\u5bfe\u306bAI\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3092\u6d3b\u7528\u3057\u3001\u7d0470%\u3092\u81ea\u52d5\u5fdc\u5bfe\u3067\u89e3\u6c7a\u3002\u5168\u4f53\u306e\u901a\u8a71\u4ef6\u6570\u304c10%\u524a\u6e1b\u3055\u308c\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3088\u308a\u8907\u96d1\u306a\u5bfe\u5fdc\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>NSPCC\uff08\u82f1\u56fd\u306e\u5150\u7ae5\u4fdd\u8b77\u56e3\u4f53\uff09\u306f\u3001Childline\u3084NSPCC Helpline\u3068\u3044\u3063\u305f\u65d7\u8266\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u578b\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u3092\u9032\u884c\u4e2d\u3002Genesys Cloud\u306e\u5c0e\u5165\u306b\u3088\u308a\u3001\u5229\u7528\u8005\u306f\u81ea\u5df1\u89e3\u6c7a\u306e\u9078\u629e\u80a2\u304c\u5e83\u304c\u308a\u3001\u30b9\u30bf\u30c3\u30d5\u306f\u3088\u308a\u591a\u304f\u306e\u6642\u9593\u3092\u672c\u8cea\u7684\u306a\u652f\u63f4\u696d\u52d9\u306b\u5145\u3066\u3089\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>Nationwide\uff08\u7c73\u56fd\u306e\u5927\u624b\u4fdd\u967a\u30fb\u91d1\u878d\u4f01\u696d\uff09\u306f\u3001\u6570\u767e\u4e07\u4ef6\u306e\u9867\u5ba2\u5bfe\u5fdc\u3092Genesys Cloud\u3067\u4e00\u5143\u5316\u3057\u3001\u30c1\u30e3\u30cd\u30eb\u3092\u8d85\u3048\u305f\u4e00\u8cab\u3057\u305fCX\u3092\u63d0\u4f9b\u3002\u5c06\u6765\u7684\u306b\u306f\u3001\u3055\u3089\u306b\u7d71\u5408\u3092\u9032\u3081\u3001\u5168\u793e\u7684\u306a\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u5411\u4e0a\u3092\u56f3\u308b\u65b9\u91dd\u3067\u3059\u3002<\/li>\n<li>RelateCare\uff08\u7c73\u56fd\u30fb\u30a2\u30a4\u30eb\u30e9\u30f3\u30c9\u306e\u533b\u7642\u30b5\u30fc\u30d3\u30b9\u4f01\u696d\uff09\u306f\u3001Genesys Cloud\u306b\u3088\u308a\u3001\u60a3\u8005\u30a2\u30af\u30bb\u30b9\u3068\u30d0\u30fc\u30c1\u30e3\u30eb\u770b\u8b77\u30b5\u30fc\u30d3\u30b9\u3092\u8fd1\u4ee3\u5316\u3002EPIC\u3092\u306f\u3058\u3081\u3068\u3057\u305f\u96fb\u5b50\u533b\u7642\u8a18\u9332\uff08EHR\uff09\u3068\u306e\u9023\u643a\u3084\u3001\u60a3\u8005\u30fb\u533b\u7642\u5f93\u4e8b\u8005\u53cc\u65b9\u306b\u30e1\u30ea\u30c3\u30c8\u306e\u3042\u308bAI\u6a5f\u80fd\u3092\u5c0e\u5165\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><strong>\u30a2\u30ca\u30ea\u30b9\u30c8\u304a\u3088\u3073\u9867\u5ba2\u304b\u3089\u306e\u9ad8\u3044\u8a55\u4fa1<\/strong><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u300c<a href=\"https:\/\/www.genesys.com\/resources\/the-forrester-wave-contact-center-as-a-service\">Forrester Wave\u2122\uff1a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30a2\u30ba\u30fb\u30a2\u30fb\u30b5\u30fc\u30d3\u30b9\uff08CCaaS\uff09\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u30012025\u5e74\u7b2c2\u56db\u534a\u671f\u7248<\/a>\u300d<sup>\u2172<\/sup>\u306b\u304a\u3044\u3066\u3001\u30ea\u30fc\u30c0\u30fc\u306b\u9078\u51fa\u3055\u308c\u307e\u3057\u305f\u3002Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001AI\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3001\u751f\u6210AI\uff08genAI\uff09\u304a\u3088\u3073\u5927\u898f\u6a21\u8a00\u8a9e\u30e2\u30c7\u30eb\uff08LLM\uff09\u30b5\u30dd\u30fc\u30c8\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u7ba1\u7406\u3068\u3044\u3063\u305f\u9805\u76ee\u306b\u304a\u3044\u3066\u6700\u9ad8\u8a55\u4fa1\u3092\u7372\u5f97\u3057\u3001\u73fe\u884c\u88fd\u54c1\u30ab\u30c6\u30b4\u30ea\u30fc\u3067\u3082\u6700\u3082\u9ad8\u3044\u30b9\u30b3\u30a2\u3092\u5f97\u307e\u3057\u305f\u3002\u3055\u3089\u306b\u3001\u6226\u7565\u30ab\u30c6\u30b4\u30ea\u30fc\u306b\u304a\u3044\u3066\u3082\u300c\u30d3\u30b8\u30e7\u30f3\u300d\u300c\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u300d\u300c\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u300d\u306e\u5404\u8a55\u4fa1\u57fa\u6e96\u3067\u6700\u9ad8\u8a55\u4fa1\u3092\u7372\u5f97\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u300cGartner\u00ae \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\uff06\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u5e02\u5834\u30ac\u30a4\u30c9\u300d\u306b\u304a\u3044\u3066\u30016\u671f\u9023\u7d9a\u3067\u63b2\u8f09\u3055\u308c\u307e\u3057\u305f<sup>\u2173<\/sup>\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u307e\u305f\u3044\u3060\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u4f53\u9a13\u306e\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u3001\u7d99\u7d9a\u7684\u306a\u6700\u9069\u5316\u3092\u53ef\u80fd\u306b\u3059\u308b\u5305\u62ec\u7684\u306a\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\u6a5f\u80fd\u304c\u8a55\u4fa1\u3055\u308c\u305f\u3082\u306e\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u300c2025 Gartner Peer Insights\u2122\u300eVoice of the Customer for Contact Center as a Service\u300f\u300d\u306b\u304a\u3044\u3066\u3001\u9867\u5ba2\u304b\u3089\u201cCustomers\u2019 Choice\uff08\u9867\u5ba2\u306e\u9078\u629e\uff09\u201d\u306b\u9078\u51fa\u3055\u308c\u307e\u3057\u305f\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u5e73\u5747\u8a55\u4fa14.7\uff085\u70b9\u6e80\u70b9\uff09\u304a\u3088\u3073\u300c\u63a8\u5968\u3059\u308b\u300d\u3068\u56de\u7b54\u3057\u305f\u5272\u5408\u304c94%\u3068\u3044\u3046\u9ad8\u8a55\u4fa1<sup>\u2174<\/sup>\u3092\u7372\u5f97\u3057\u3001\u591a\u304f\u306e\u4f01\u696d\u304b\u3089\u306e\u4fe1\u983c\u3068\u6e80\u8db3\u5ea6\u3092\u5f97\u3066\u3044\u308b\u3053\u3068\u304c\u793a\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306b\u6700\u9ad8\u306e\u4f53\u9a13\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u3067\u3001\u4e16\u754c 100 \u30ab\u56fd\u4ee5\u4e0a 8000 \u793e\u3092\u8d85\u3048\u308b\u4f01\u696d\u306e\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3068\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u306e\u6539\u5584\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002AI \u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308b Genesys Cloud \u3092\u901a\u3058\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u4f01\u696d\u306b\u672a\u6765\u306e CX \u3092\u63d0\u4f9b\u3057\u3001\u5171\u611f\u6027\u306e\u3042\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305f\u4f53\u9a13\u306e\u63d0\u4f9b\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u30fb\u30cd\u30a4\u30c6\u30a3\u30d6\u306e\u4fe1\u983c\u6027\u306e\u9ad8\u3044 Genesys Cloud \u306f\u3001\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u9069\u5207\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u4f01\u696d\u7af6\u4e89\u529b\u3092\u9ad8\u3081\u308b\u3068\u3068\u3082\u306b\u3001\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u5f37\u5316\u3001\u52b9\u7387\u5316\u3001\u696d\u52d9\u6539\u5584\u3092\u63a8\u9032\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306e\u6210\u9577\u3092\u52a0\u901f\u3055\u305b\u307e\u3059\u3002\u8a73\u3057\u304f\u306f <a href=\"http:\/\/www.genesys.com\/ja-jp\">www.genesys.com\/ja-jp<\/a> \u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n<p>\u00a9 2025 Genesys. \u7121\u65ad\u8907\u5199\u30fb\u8ee2\u8f09\u3092\u7981\u3058\u307e\u3059\u3002Genesys\u3001Genesys\u30ed\u30b4\u3001Genesys Cloud\u3001Genesys Cloud CX\u3001GCNow\u3001Experience as a Service\u3001Radarr\u304a\u3088\u3073AppFoundry\u306f\u3001Genesys\u306e\u5546\u6a19\u3001\u30b5\u30fc\u30d3\u30b9\u30de\u30fc\u30af\u304a\u3088\u3073\/\u307e\u305f\u306f\u767b\u9332\u5546\u6a19\u3067\u3059\u3002\u305d\u306e\u4ed6\u306e\u4f1a\u793e\u540d\u304a\u3088\u3073\u30ed\u30b4\u306f\u3001\u5404\u793e\u306e\u767b\u9332\u5546\u6a19\u307e\u305f\u306f\u5546\u6a19\u3067\u3042\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e<br \/>\n<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8<br \/>\n\u6589\u85e4 \u54f2\u4e5f<br \/>\nTel: 03-5989-1430<br \/>\nEmail: <a href=\"mailto:tetsuya.saito@genesys.com\">tetsuya.saito@genesys.com<\/a><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u5e83\u5831\u4e8b\u52d9\u5c40\uff08\u30ab\u30fc\u30c4\u30e1\u30c7\u30a3\u30a2\u30ef\u30fc\u30af\u30b9\u5185\uff09<br \/>\n\u5c71\u6839\u30fb\u4f50\u85e4\u30fb\u30de\u30eb\u30af\u30fb\u30a2\u30ea\u30a2\u30eb<br \/>\nTel: 03-6427-1627<br \/>\nEmail: <a href=\"mailto:genesys@kartz.co.jp\">genesys@kartz.co.jp<\/a><\/p>\n<p><sup>i\u00a0<\/sup>Genesys Cloud Annual Recurring Revenue (ARR) is defined as Genesys Cloud fiscal quarterly revenue, including both committed contractual amounts and usage-based revenues, multiplied by four.<\/p>\n<p><sup>ii<\/sup>\u00a0Genesys Cloud Net Revenue Retention (NRR) is defined as the percentage of Genesys Cloud revenue\u00a0retained\u00a0in the applicable quarterly period for customers that generated revenue in the corresponding prior fiscal year period.<\/p>\n<p><sup>iii\u00a0<\/sup>The Forrester Wave\u2122: Contact-Center-As-A-Service Platforms, Q2 2025, Forrester Research, Inc., April 10, 2025<\/p>\n<p>Forrester does not endorse any company, product, brand, or service included in its research publications and does not\u00a0advise any person to\u00a0select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester\u2019s objectivity\u00a0<a href=\"https:\/\/www.forrester.com\/about-us\/objectivity\/\">here<\/a>.<\/p>\n<p><sup>iv\u00a0<\/sup>Gartner Market Guide for Customer Journey Analytics &amp; Orchestration, Christopher\u00a0Sladdin\u00a0and Daniel O\u2019Sullivan, 17 February 2025<\/p>\n<p><sup>v\u00a0<\/sup>Based on 325 reviews as of May 2025.<\/p>\n<p>Gartner Disclaimer<br \/>\nGartner\u00ae and Peer Insights\u2122 are trademarks of Gartner,\u00a0Inc.\u00a0and\/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they\u00a0represent\u00a0the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.<\/p>\n<p>GARTNER is a registered trademark and service mark of Gartner,\u00a0Inc.\u00a0and\/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and\/or its affiliates and are used\u00a0herein\u00a0with permission. All rights reserved.<\/p>\n<p>Gartner does not endorse any vendor, product or service depicted in our research publications, and does not\u00a0advise technology users to\u00a0select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner\u2019s research organization and should not be construed as statements of fact. Gartner\u00a0disclaims\u00a0all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/p>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !impo [&hellip;]<\/p>\n","protected":false},"author":344,"featured_media":0,"template":"","class_list":["post-577004","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"06\/16\/2025","utm_pass":false,"asset_expiration":"","enable_external_utm":false,"disable_chat":false,"meta_title":"","meta_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u306e\u63a1\u7528\u62e1\u5927\u306b\u3088\u308aGenesys Cloud\u304c2026\u5e74\u5ea6\u7b2c1\u56db\u534a\u671f\u306e\u6210\u9577\u306b\u8ca2\u732e\u3057\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f","no_index":false,"no_follow":false,"meta_twitter_title":"\u30b8\u30a7\u30cd\u30b7\u30b92026\u4f1a\u8a08\u5e74\u5ea6\u306e\u7b2c\u4e00\u56db\u534a\u671f\u306e\u696d\u7e3e\u3092\u767a\u8868","meta_twitter_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u306e\u63a1\u7528\u62e1\u5927\u306b\u3088\u308aGenesys Cloud\u304c2026\u5e74\u5ea6\u7b2c1\u56db\u534a\u671f\u306e\u6210\u9577\u306b\u8ca2\u732e\u3057\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f","meta_facebook_title":"\u30b8\u30a7\u30cd\u30b7\u30b92026\u4f1a\u8a08\u5e74\u5ea6\u306e\u7b2c\u4e00\u56db\u534a\u671f\u306e\u696d\u7e3e\u3092\u767a\u8868","meta_facebook_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u306e\u63a1\u7528\u62e1\u5927\u306b\u3088\u308aGenesys Cloud\u304c2026\u5e74\u5ea6\u7b2c1\u56db\u534a\u671f\u306e\u6210\u9577\u306b\u8ca2\u732e\u3057\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f","custom_canonical_url":"","domain_list":""},"news_date":"2025-06-16","_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/577004","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/344"}],"version-history":[{"count":1,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/577004\/revisions"}],"predecessor-version":[{"id":577005,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/577004\/revisions\/577005"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=577004"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}