{"id":569273,"date":"2025-04-27T23:08:56","date_gmt":"2025-04-28T06:08:56","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=569273"},"modified":"2025-04-27T23:11:53","modified_gmt":"2025-04-28T06:11:53","slug":"genesys-ranked-as-a-leader-in-cloud-contact-center-report-by-top-analyst-firm","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-ranked-as-a-leader-in-cloud-contact-center-report-by-top-analyst-firm","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u5927\u624b\u8abf\u67fb\u4f1a\u793e\u306e\u30af\u30e9\u30a6\u30c9\u578b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30ec\u30dd\u30fc\u30c8\u3067\u300c\u30ea\u30fc\u30c0\u30fc\u300d\u306b\u9078\u51fa"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text css=&#8221;&#8221; el_class=&#8221;pre_h1&#8243;]2025\u5e744\u670828\u65e5\uff08\u6708\uff09\u65e5\u672c\u767a\u8868[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u5927\u624b\u8abf\u67fb\u4f1a\u793e\u306e<br \/>\n\u30af\u30e9\u30a6\u30c9\u578b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30ec\u30dd\u30fc\u30c8\u3067\u300c\u30ea\u30fc\u30c0\u30fc\u300d\u306b\u9078\u51fa<\/strong><\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<strong>\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3 \u2014 2025<\/strong><strong>\u5e744<\/strong><strong>\u670810<\/strong><strong>\u65e5<\/strong> \u2014 \u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b<a href=\"https:\/\/www.genesys.com\/ja-jp\/\">\u30b8\u30a7\u30cd\u30b7\u30b9<\/a>\u00ae\u306f\u3001\u672c\u65e5\u3001\u300cThe Forrester Wave\u2122: Contact-Center-As-A-Service (CCaaS) Platforms, Q2 2025\u300d\u306b\u304a\u3044\u3066\u3001\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u8a55\u4fa1\u3055\u308c\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3059\u3002Genesys Cloud\u2122\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u300cCurrent Offering\uff08\u73fe\u5728\u306e\u63d0\u4f9b\u5185\u5bb9\uff09\u300d\u30ab\u30c6\u30b4\u30ea\u3067\u6700\u9ad8\u8a55\u4fa1\u3092\u7372\u5f97\u3057\u3001AI\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3001\u751f\u6210AI\u304a\u3088\u3073\u5927\u898f\u6a21\u8a00\u8a9e\u30e2\u30c7\u30eb\uff08LLM\uff09\u5bfe\u5fdc\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08\u4eba\u54e1\u7ba1\u7406\uff09\u306e\u5404\u8a55\u4fa1\u9805\u76ee\u306b\u304a\u3044\u3066\u3082\u3001\u53ef\u80fd\u306a\u9650\u308a\u306e\u6700\u9ad8\u30b9\u30b3\u30a2\u3092\u7372\u5f97\u3057\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u300cStrategy\uff08\u6226\u7565\uff09\u300d\u30ab\u30c6\u30b4\u30ea\u306b\u304a\u3044\u3066\u3082\u3001\u30d3\u30b8\u30e7\u30f3\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3001\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u306e\u5404\u9805\u76ee\u3067\u3001\u540c\u69d8\u306b\u6700\u9ad8\u30b9\u30b3\u30a2\u3092\u7372\u5f97\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30d5\u30a9\u30ec\u30b9\u30bf\u30fc\u793e\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u3092\u542b\u3080\u4e3b\u8981\u306aCCaaS\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc10\u793e\u3092\u5bfe\u8c61\u306b\u3001\u6226\u7565\u304a\u3088\u3073\u73fe\u5728\u306e\u63d0\u4f9b\u5185\u5bb9\u306e\u4e21\u9762\u304b\u3089\u8a55\u4fa1\u3092\u884c\u3044\u307e\u3057\u305f\u3002\u30ec\u30dd\u30fc\u30c8\u3067\u306f\u300c\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u5e45\u5e83\u3044AI\u6d3b\u7528\u578b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u63d0\u4f9b\u3059\u308b\u3068\u3044\u3046\u3001\u5e02\u5834\u3092\u30ea\u30fc\u30c9\u3059\u308b\u30d3\u30b8\u30e7\u30f3\u3092\u6709\u3057\u3066\u3044\u308b\u300d\u3068\u3057\u3001\u300cGenesys Cloud CX\u306f\u3001\u9ad8\u5ea6\u306aAI\u6a5f\u80fd\u3092\u5099\u3048\u305f\u3001\u6700\u65b0\u304b\u3064\u9ad8\u3044\u62e1\u5f35\u6027\u3092\u6301\u3064\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u6c42\u3081\u308b\u30d6\u30e9\u30f3\u30c9\u306b\u6700\u9069\u3067\u3042\u308b\u300d\u3068\u8a55\u4fa1\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u300c\u30d5\u30a9\u30ec\u30b9\u30bf\u30fc\u793e\u304b\u3089\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u8a55\u4fa1\u3055\u308c\u305f\u3053\u3068\u306f\u3001\u5f53\u793e\u306e\u9769\u65b0\u7684\u306aAI\u6226\u7565\u306e\u5f37\u3055\u3068\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u6301\u3064\u591a\u69d8\u306a\u6a5f\u80fd\u306e\u5e83\u304c\u308a\u3092\u53cd\u6620\u3057\u3066\u3044\u308b\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u4e2d\u6838\u306b\u306f\u5148\u9032\u7684\u306aAI\u304c\u7d44\u307f\u8fbc\u307e\u308c\u3066\u304a\u308a\u3001\u4f01\u696d\u306f\u3053\u308c\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u30b9\u30de\u30fc\u30c8\u3067\u3064\u306a\u304c\u308a\u306e\u3042\u308b\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u5b9f\u73fe\u3057\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5185\u5916\u306b\u304a\u3044\u3066\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a\u3092\u4fc3\u9032\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u300d\u3068\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6700\u9ad8\u88fd\u54c1\u8cac\u4efb\u8005\u3067\u3042\u308b\u30aa\u30ea\u30f4\u30a3\u30a8\u30fb\u30b8\u30e5\u30fc\u30f4\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>AI\u304c\u4e3b\u5c0e\u3059\u308b\u672a\u6765\u306b\u304a\u3044\u3066\u6210\u529f\u3092\u53ce\u3081\u308b\u305f\u3081\u306b\u306f\u3001\u9032\u5316\u3059\u308b\u9867\u5ba2\u304a\u3088\u3073\u30d3\u30b8\u30cd\u30b9\u306e\u30cb\u30fc\u30ba\u306b\u5fdc\u3058\u3066\u3001\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u304b\u3064\u500b\u5225\u6700\u9069\u5316\u3055\u308c\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u80fd\u529b\u304c\u91cd\u8981\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>2025\u5e741\u670831\u65e5\u6642\u70b9\u3067\u3001Genesys Cloud\u306e\u9867\u5ba2\u306e45\uff05\u4ee5\u4e0a\u304c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u5f37\u5316\u304a\u3088\u3073\u696d\u52d9\u52b9\u7387\u306e\u5411\u4e0a\u3092\u76ee\u7684\u3068\u3057\u3066\u3001\u5c11\u306a\u304f\u3068\u30821\u3064\u4ee5\u4e0a\u306eGenesys Cloud AI\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n<p>\u540c\u30ec\u30dd\u30fc\u30c8\u3067\u306f\u3001\u300c\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u751f\u6210AI\u3084LLM\u3068\u3044\u3063\u305f\u9ad8\u5ea6\u306aAI\u6a5f\u80fd\u306e\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u304a\u3088\u3073\u7ba1\u7406\u306b\u304a\u3044\u3066\u3001\u5e73\u5747\u3092\u4e0a\u56de\u308b\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u767a\u63ee\u3057\u3066\u3044\u308b\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u5305\u62ec\u7684\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u306f\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3084\u54c1\u8cea\u7ba1\u7406\u6a5f\u80fd\u3092\u542b\u3080\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304a\u3088\u3073\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u5411\u3051\u306e\u4e00\u6d41\u306e\u30c4\u30fc\u30eb\u304c\u5099\u308f\u3063\u3066\u3044\u308b\u3002Genesys Cloud\u306e\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u306f\u67d4\u8edf\u6027\u3001\u4fe1\u983c\u6027\u3001\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u306b\u512a\u308c\u3066\u304a\u308a\u3001\u5927\u898f\u6a21\u306a\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u300d\u3068\u8a55\u4fa1\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>Forrester Wave\u306e\u8a55\u4fa1\u306f\u3001\u5e02\u5834\u306b\u304a\u3051\u308b\u4e3b\u8981\u30d9\u30f3\u30c0\u30fc\u3092\u5bfe\u8c61\u306b\u5b9f\u65bd\u3055\u308c\u3001\u30a2\u30ca\u30ea\u30b9\u30c8\u304c\u88fd\u54c1\u306e\u7279\u6027\u306b\u95a2\u3059\u308b\u8a73\u7d30\u3092\u53ce\u96c6\u3059\u308b\u305f\u3081\u306b\u3001\u30e9\u30dc\u8a55\u4fa1\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3001\u30c7\u30e2\u3001\u307e\u305f\u306f\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u30ea\u30d5\u30a1\u30ec\u30f3\u30b9\u3068\u306e\u30c7\u30a3\u30b9\u30ab\u30c3\u30b7\u30e7\u30f3\u3068\u3044\u3063\u305f\u624b\u6cd5\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u884c\u308f\u308c\u307e\u3059\u3002<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/the-forrester-wave-contact-center-as-a-service\">The Forrester Wave\u2122: \u30b5\u30fc\u30d3\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u3057\u3066\u306eContact Center As A Service \u30012025\u5e74\u7b2c2\u56db\u534a\u671f<\/a>\u306e\u30b0\u30e9\u30d5\u30a3\u30c3\u30af\u304a\u3088\u3073\u7121\u511f\u30ec\u30dd\u30fc\u30c8\u306f\u3053\u3061\u3089\u304b\u3089\u3054\u89a7\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n<p>Forrester\u306f\u3001\u81ea\u793e\u306e\u8abf\u67fb\u8cc7\u6599\u306b\u8a18\u8f09\u3055\u308c\u3066\u3044\u308b\u3044\u304b\u306a\u308b\u4f01\u696d\u3001\u88fd\u54c1\u3001\u30d6\u30e9\u30f3\u30c9\u3001\u30b5\u30fc\u30d3\u30b9\u306b\u3064\u3044\u3066\u3082\u63a8\u5968\u3059\u308b\u3082\u306e\u3067\u306f\u306a\u304f\u3001\u5f53\u8a72\u8cc7\u6599\u306b\u8a18\u8f09\u3055\u308c\u305f\u8a55\u4fa1\u306b\u57fa\u3065\u3044\u3066\u7279\u5b9a\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u9078\u5b9a\u3059\u308b\u3088\u3046\u52a9\u8a00\u3059\u308b\u3082\u306e\u3067\u3082\u3042\u308a\u307e\u305b\u3093\u3002\u672c\u60c5\u5831\u306f\u3001\u4fe1\u983c\u3067\u304d\u308b\u60c5\u5831\u6e90\u306b\u57fa\u3065\u3044\u3066\u3044\u307e\u3059\u3002\u610f\u898b\u306f\u4f5c\u6210\u6642\u70b9\u306e\u5224\u65ad\u3092\u53cd\u6620\u3057\u3066\u304a\u308a\u3001\u5c06\u6765\u7684\u306b\u5909\u66f4\u3055\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002Forrester\u306e\u4e2d\u7acb\u6027\u306b\u3064\u3044\u3066\u306e\u8a73\u7d30\u306f\u3001<a href=\"https:\/\/www.forrester.com\/about-us\/objectivity\/\">Forrester\u793e\u306e\u516c\u5f0f\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8<\/a>\u3092\u3054\u53c2\u7167\u304f\u3060\u3055\u3044<\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong><strong><br \/>\n<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306b\u6700\u9ad8\u306e\u4f53\u9a13\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u3067\u3001\u4e16\u754c 100 \u30ab\u56fd\u4ee5\u4e0a 8000 \u793e\u3092\u8d85\u3048\u308b\u4f01\u696d\u306e\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3068\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u306e\u6539\u5584\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002AI \u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308b Genesys Cloud 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