{"id":566722,"date":"2025-04-09T22:56:09","date_gmt":"2025-04-10T05:56:09","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=566722"},"modified":"2025-04-09T22:56:09","modified_gmt":"2025-04-10T05:56:09","slug":"genesys-customers-continue-to-extend-cloud-and-ai-capabilities-to-realize-new-levels-of-experience-orchestration-in-fiscal-year-2025","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-customers-continue-to-extend-cloud-and-ai-capabilities-to-realize-new-levels-of-experience-orchestration-in-fiscal-year-2025","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u304a\u5ba2\u69d8\u304c\u30af\u30e9\u30a6\u30c9\u304a\u3088\u3073AI\u306e\u6d3b\u7528\u3092\u52a0\u901f 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Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u6d3b\u7528\u3092\u62e1\u5927\u3057\u3001\u3088\u308a\u9ad8\u5ea6\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>2025\u5e741\u670831\u65e5\u6642\u70b9\u3067\u3001Genesys Cloud\u306e\u304a\u5ba2\u69d8\u306e\u3046\u306145\uff05\u4ee5\u4e0a\u304c\u3001\u5c11\u306a\u304f\u3068\u30821\u3064\u4ee5\u4e0a\u306eGenesys Cloud AI\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u3066\u3001\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u306e\u8cea\u3092\u9ad8\u3081\u3001\u696d\u52d9\u52b9\u7387\u306e\u5411\u4e0a\u3092\u56f3\u3063\u3066\u3044\u307e\u3057\u305f\u30022025\u5e74\u5ea6\u3092\u901a\u3058\u3066\u3001\u591a\u304f\u306e\u4f01\u696d\u304c\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u652f\u63f4\u3059\u308bGenesys Cloud Agent Copilot\u306e\u6a5f\u80fd\u3092\u5c0e\u5165\u3057\u3001\u305d\u306e\u63a1\u7528\u7387\u306f\u524d\u5e74\u6bd4\u3067\u7d044\u500d\u306b\u62e1\u5927\u3057\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u540c\u5e74\u5ea6\u4e2d\u306bGenesys Cloud AI\u306f\u3001\u6d88\u8cbb\u8005\u3068\u306e\u5bfe\u8a71\u306b\u304a\u3051\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5171\u611f\u578b\u306e\u5bfe\u5fdc\u30927\u5104\u56de\u4ee5\u4e0a\u691c\u77e5\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u5f93\u696d\u54e1\u306e\u884c\u52d5\u306b\u95a2\u3059\u308b\u3001\u3088\u308a\u6df1\u3044\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5f97\u3066\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u6700\u9069\u5316\u306b\u5411\u3051\u305f\u80b2\u6210\u6a5f\u4f1a\u306e\u628a\u63e1\u306b\u3064\u306a\u3052\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3053\u3046\u3057\u305fAI\u6d3b\u7528\u306e\u5e83\u304c\u308a\u3068\u3068\u3082\u306b\u3001Genesys 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\u517c CEO\u3067\u3042\u308b\u30c8\u30cb\u30fc\u30fb\u30d9\u30a4\u30c4\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u5b9f\u73fe\u306b\u5411\u3051\u3066<\/strong><br \/>\n2025\u5e74\u5ea6\u3092\u901a\u3058\u3066\u3001850\u793e\u4ee5\u4e0a\u306e\u65b0\u898f\u4f01\u696d\u304c\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u6700\u5148\u7aef\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u3092\u6c42\u3081\u3066Genesys Cloud\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002<br \/>\n\u307e\u305f\u540c\u5e74\u5ea6\u4e2d\u306b\u306f\u3001Genesys\u3068Salesforce\u304c\u63d0\u4f9b\u3059\u308b\u300cCX Cloud\u300d\u306e\u5c0e\u5165\u5b9f\u7e3e\u304c\u3001\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u958b\u59cb\u4ee5\u6765\u306e\u3001\u7d2f\u8a08200\u4ef6\u3092\u8d85\u3048\u308b\u5171\u540c\u53d7\u6ce8\u306b\u9054\u3057\u307e\u3057\u305f\u30022025\u5e741\u670831\u65e5\u6642\u70b9\u3067\u3001Uber\u3001Prudential Financial\u3001Global Payments\u3001Rabobank\u3001Purdue University\u3001San Diego Humane Society\u3001Indiana Department of\u3000Workforce Development\u3001Toyota Deutschland\u3001Banco de Cr\u00e9dito e Inversiones S.A.\uff08BCI\uff09\u3001Lifeline\u3092\u542b\u3080\u4e16\u754c\u4e2d\u306e6,500\u4ee5\u4e0a\u306e\u7d44\u7e54\u304c\u3001Genesys Cloud\u3092\u6d3b\u7528\u3057\u3066\u9867\u5ba2\u304a\u3088\u3073\u5f93\u696d\u54e1\u4f53\u9a13\u306e\u5411\u4e0a\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30b0\u30ed\u30fc\u30d0\u30eb\u306b\u304a\u3051\u308b\u4e3b\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\uff1a<\/p>\n<p>\u5317\u7c73<\/p>\n<ul>\n<li>\u00a0DIRECTV\u306f\u300130\u5e74\u4ee5\u4e0a\u306b\u308f\u305f\u308a\u30b9\u30dd\u30fc\u30c4\u3084\u30a8\u30f3\u30bf\u30fc\u30c6\u30a4\u30f3\u30e1\u30f3\u30c8\u5206\u91ce\u3067\u30c6\u30ec\u30d3\u914d\u4fe1\u3092\u30ea\u30fc\u30c9\u3057\u3066\u304d\u305f\u4f01\u696d\u3067\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u52b9\u7387\u5316\u3068\u30b9\u30e0\u30fc\u30ba\u306a\u4f53\u9a13\u306e\u5b9f\u73fe\u3092\u76ee\u6307\u3057\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u304a\u3088\u3073\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30fb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u6226\u7565\u306e\u5f37\u5316\u306b\u53d6\u308a\u7d44\u307f\u307e\u3057\u305f\u3002\u30a4\u30f3\u30c6\u30f3\u30c8\u30e2\u30c7\u30ea\u30f3\u30b0\u3001\u8a8d\u8a3c\u3001\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u6a5f\u80fd\u306e\u9ad8\u5ea6\u5316\u306b\u3088\u308a\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306b\u3088\u308b\u5bfe\u5fdc\u5b8c\u7d50\u7387\u304c80\uff05\u6539\u5584\u3057\u3001\u5e73\u5747\u51e6\u7406\u6642\u9593\u3082\u77ed\u7e2e\u3055\u308c\u307e\u3057\u305f\u3002<\/li>\n<li>The Salvation Army\u306f\u3001\u4e16\u754c\u6700\u5927\u7d1a\u304b\u3064\u6700\u3082\u6b74\u53f2\u3042\u308b\u793e\u4f1a\u798f\u7949\u56e3\u4f53\u306e\u4e00\u3064\u3067\u3001\u5168\u7c737,600\u306e\u62e0\u70b9\u3092\u901a\u3058\u3066\u3001\u5e74\u95932,300\u4e07\u4eba\u4ee5\u4e0a\u306e\u30a2\u30e1\u30ea\u30ab\u4eba\u306b\u5bfe\u3057\u3001\u8ca7\u56f0\u3001\u4f9d\u5b58\u75c7\u3001\u7d4c\u6e08\u7684\u56f0\u96e3\u306a\u3069\u306b\u5bfe\u3059\u308b\u652f\u63f4\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002 \u6708\u95935\u4e07\u4ef6\u3092\u8d85\u3048\u308b\u8907\u6570\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3092Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u79fb\u884c\u3057\u305f\u3053\u3068\u3067\u3001\u696d\u52d9\u52b9\u7387\u3092\u5927\u5e45\u306b\u5411\u4e0a\u3002\u5e73\u5747\u5fdc\u7b54\u6642\u9593\u3092\u5f93\u6765\u306e63\u79d2\u304b\u308938\u79d2\u3078\u3068\u77ed\u7e2e\u3057\u3001\u652f\u63f4\u3092\u5fc5\u8981\u3068\u3059\u308b\u4eba\u3005\u3078\u306e\u8fc5\u901f\u306a\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u30e8\u30fc\u30ed\u30c3\u30d1\u30fb\u4e2d\u6771\u30fb\u30a2\u30d5\u30ea\u30ab\u5730\u57df\uff08EMEA\uff09<\/p>\n<ul>\n<li>\u00a0Winston\u2019s Wish\u306f\u3001\u6bce\u5e74\u82f1\u56fd\u306780,000\u4eba\u4ee5\u4e0a\u306e\u907a\u5150\u3084\u82e5\u8005\u306e\u4eba\u751f\u306b\u5bc4\u308a\u6dfb\u3044\u3001\u652f\u63f4\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u30c1\u30e3\u30a4\u30eb\u30c9\u30fb\u30b0\u30ea\u30fc\u30d5\uff08\u5b50\u3069\u3082\u306e\u55aa\u5931\u4f53\u9a13\uff09\u5c02\u9580\u306e\u6148\u5584\u56e3\u4f53\u3067\u3059\u3002\u540c\u56e3\u4f53\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u3068Salesforce\u304c\u63d0\u4f9b\u3059\u308bCX Cloud\u3092\u5c0e\u5165\u3057\u3001\u652f\u63f4\u30b5\u30fc\u30d3\u30b9\u306e\u5909\u9769\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u307e\u3059\u3002\u4eca\u5f8c\u306f\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u65b0\u6a5f\u80fd\u3092\u901a\u3058\u3066\u3001\u30dc\u30e9\u30f3\u30c6\u30a3\u30a2\u3084\u30b9\u30bf\u30c3\u30d5\u306b\u3088\u308b\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u3092\u5f37\u5316\u3057\u3001\u3055\u3089\u306b\u591a\u304f\u306e\u5b50\u3069\u3082\u3084\u82e5\u8005\u306b\u652f\u63f4\u304c\u5c4a\u304f\u3088\u3046\u3001\u65b0\u305f\u306a\u30c1\u30e3\u30cd\u30eb\u306e\u6d3b\u7528\u3082\u4e88\u5b9a\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>\u00a0Computacenter\u306f\u3001\u82f1\u56fd\u306b\u672c\u793e\u3092\u7f6e\u304f\u591a\u56fd\u7c4d\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u304a\u3088\u3073\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3067\u3001Genesys Cloud\u306e\u5c0e\u5165\u3092\u56fd\u969b\u7684\u306a\u9867\u5ba2\u57fa\u76e4\u5168\u4f53\u306b\u5c55\u958b\u3057\u3001\u91cd\u8981\u306a\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u3092\u9054\u6210\u3057\u307e\u3057\u305f\u3002AI\u4e3b\u5c0e\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u7a4d\u6975\u7684\u306b\u53d6\u308a\u5165\u308c\u308b\u3053\u3068\u3067\u3001\u5f93\u696d\u54e1\u4f53\u9a13\u306e\u5411\u4e0a\u3068\u30b3\u30b9\u30c8\u52b9\u7387\u3001\u3055\u3089\u306b\u306f\u74b0\u5883\u6301\u7d9a\u6027\u306e\u4e21\u7acb\u3092\u5b9f\u73fe\u3057\u3001\u9867\u5ba2\u306e\u4e16\u754c\u3092\u5909\u3048\u308b\u3068\u3044\u3046\u4f01\u696d\u7406\u5ff5\u306b\u6cbf\u3063\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df (APAC)<\/p>\n<ul>\n<li>\u00a0Alinta Energy\u306f\u3001\u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\u304a\u3088\u3073\u30cb\u30e5\u30fc\u30b8\u30fc\u30e9\u30f3\u30c9\u306e110\u4e07\u4e16\u5e2f\u4ee5\u4e0a\u306b\u96fb\u529b\u3068\u30ac\u30b9\u3092\u4f9b\u7d66\u3059\u308b\u3001\u540c\u56fd\u6700\u5927\u7d1a\u306e\u5c0f\u58f2\u304a\u3088\u3073\u767a\u96fb\u4e8b\u696d\u8005\u3067\u3059\u3002\u540c\u793e\u306fGenesys Cloud\u3078\u3068\u79fb\u884c\u3057\u3001\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3001Web\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306a\u3069\u306e\u6a5f\u80fd\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30c7\u30b8\u30bf\u30eb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30923\u500d\u306b\u62e1\u5927\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u00a0Maxicare\u306f\u3001\u30d5\u30a3\u30ea\u30d4\u30f3\u3092\u4ee3\u8868\u3059\u308b\u30d8\u30eb\u30b9\u30b1\u30a2\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3067\u3042\u308a\u3001Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5c0e\u5165\u306b\u3088\u308a\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5909\u9769\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002\u5c0e\u5165\u5f8c\u306f\u3001\u30b3\u30fc\u30eb\u306e\u653e\u68c4\u7387\u309273\uff05\u524a\u6e1b\u3059\u308b\u306a\u3069\u5927\u304d\u306a\u52b9\u679c\u3092\u4e0a\u3052\u3066\u3044\u307e\u3059\u3002\u4eca\u5f8c\u306fGenesys Cloud Agent Copilot\u3092\u7d71\u5408\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u4fdd\u967a\u60c5\u5831\u3092\u8fc5\u901f\u306b\u53d6\u5f97\u3057\u3001\u3088\u308a\u30b9\u30d4\u30fc\u30c7\u30a3\u30fc\u304b\u3064\u6b63\u78ba\u306a\u5bfe\u5fdc\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u4e88\u5b9a\u3067\u3059\u3002\u3053\u3046\u3057\u305f\u53d6\u308a\u7d44\u307f\u306f\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5316\u306e\u63a8\u9032\u3068\u3001\u60a3\u8005\u4e00\u4eba\u3072\u3068\u308a\u306b\u5bc4\u308a\u6dfb\u3063\u305f\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30b5\u30dd\u30fc\u30c8\u63d0\u4f9b\u3092\u76ee\u6307\u3059\u4e2d\u3067\u306e\u91cd\u8981\u306a\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>\u4e2d\u5357\u7c73\u5730\u57df<\/p>\n<ul>\n<li>\u00a0Neo\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3001\u30b5\u30a4\u30d0\u30fc\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3001\u30c7\u30b8\u30bf\u30eb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u5c02\u9580\u3068\u3059\u308b\u3001\u30d6\u30e9\u30b8\u30eb\u306e\u30ea\u30fc\u30c7\u30a3\u30f3\u30b0\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u4f01\u696d\u3067\u3059\u3002\u9ad8\u3044\u62e1\u5f35\u6027\u304b\u3064\u9769\u65b0\u7684\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u901a\u3058\u3066\u3001\u4f01\u696d\u304c\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002Genesys Cloud\u3092\u63a1\u7528\u3059\u308b\u3053\u3068\u3067\u3001Neo\u306f\u696d\u52d9\u306e\u5353\u8d8a\u6027\u3092\u9ad8\u3081\u306a\u304c\u3089\u3001\u3088\u308a\u52b9\u7387\u7684\u3067\u500b\u5225\u6027\u306e\u9ad8\u3044\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30d6\u30e9\u30f3\u30c9\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>\u00a0RedSalud\u306f\u3001\u30c1\u30ea\u6700\u5927\u306e\u6c11\u9593\u533b\u7642\u6a5f\u95a2\u3067\u3042\u308a\u3001Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u6d3b\u7528\u3092\u901a\u3058\u3066\u30c7\u30b8\u30bf\u30eb\u30d5\u30a1\u30fc\u30b9\u30c8\u306e\u5909\u9769\u3092\u52a0\u901f\u3057\u3001\u5927\u304d\u306a\u6210\u679c\u3092\u4e0a\u3052\u3066\u3044\u307e\u3059\u3002AI\u642d\u8f09\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3001Genesys Cloud Agent Copilot\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u5c0e\u5165\u306b\u3088\u308a\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u8fd1\u4ee3\u5316\u3068\u696d\u52d9\u306e\u52b9\u7387\u5316\u3092\u63a8\u9032\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u60a3\u8005\u4e88\u7d04\u4ef6\u6570\u304c20\uff05\u5897\u52a0\u3057\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30b3\u30b9\u30c8\u306f30\uff05\u524a\u6e1b\u3002\u3055\u3089\u306b\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u306b\u3082\u9855\u8457\u306a\u6539\u5584\u304c\u898b\u3089\u308c\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p><strong>\u696d\u754c\u304b\u3089\u306e\u8a55\u4fa1<\/strong><br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u30af\u30e9\u30a6\u30c9\u3001AI\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u5206\u91ce\u306b\u304a\u3051\u308b\u9769\u65b0\u6027\u304c\u5f15\u304d\u7d9a\u304d\u9ad8\u304f\u8a55\u4fa1\u3055\u308c\u307e\u3057\u305f\u3002\u7279\u306b\u30012024 \u5e74\u7248\u300c<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-named-a-leader-in-the-2024-gartner-magic-quadrant-for-contact-center-as-a-service-for-10th-consecutive-year\"> 2024 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service <\/a>\u300d<sup>3<\/sup>\u306b\u304a\u3044\u3066\u30ea\u30fc\u30c0\u30fc\u306b\u9078\u51fa\u3055\u308c\u3001\u540c\u30ab\u30c6\u30b4\u30ea\u30fc\u3067\u901a\u7b9710\u56de\u76ee\u306e\u30ea\u30fc\u30c0\u30fc\u8a55\u4fa1\u3092\u7372\u5f97\u3057\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u300c<a href=\"https:\/\/www.genesys.com\/resources\/voice-of-the-customer-for-enterprise-conversational-ai-platforms\">2024 Gartner Peer Insights\u2122 Voice of the Customer for Enterprise Conversational AI Platforms<\/a>\u300d<sup>4<\/sup>\u3067\u306f\u3001\u9867\u5ba2\u304b\u3089\u300cStrong Performer\uff08\u512a\u79c0\u306a\u63d0\u4f9b\u4f01\u696d\uff09\u300d\u3068\u3057\u3066\u8a55\u4fa1\u3055\u308c\u3066\u3044\u307e\u3059\u3002Genesys Cloud AI\u306e\u512a\u4f4d\u6027\u3092\u88cf\u4ed8\u3051\u308b\u3082\u306e\u3068\u3057\u3066\u3001IDC\u306f\u3001Genesys\u3092\u300c<a href=\"https:\/\/www.genesys.com\/resources\/idc-marketscape-worldwide-conversational-intelligence-and-analytics-2024-vendor-assessment\">IDC MarketScape: Worldwide Conversational Intelligence and Analytics Vendor Assessment<\/a> \u300d<sup>5<\/sup>\u304a\u3088\u3073\u300c<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/2024-idc-marketscape-conversational-ai\">IDC MarketScape: Worldwide Front-Office Conversational AI Software 2024 Vendor Assessment<\/a> \u300d<sup>6<\/sup>\u306b\u304a\u3044\u3066\u3001\u305d\u308c\u305e\u308c\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u4f4d\u7f6e\u3065\u3051\u307e\u3057\u305f\u3002<br \/>\n\u3055\u3089\u306b\u3001\u4f01\u696d\u6587\u5316\u306e\u5f37\u3055\u3082\u8a55\u4fa1\u3055\u308c\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f14\u304b\u56fd\u3067\u300c\u50cd\u304d\u304c\u3044\u306e\u3042\u308b\u4f1a\u793e\u00ae\u300d\u306e\u8a8d\u8a3c\u3092\u53d6\u5f97\u3002\u6301\u7d9a\u53ef\u80fd\u306a\u672a\u6765\u306e\u5b9f\u73fe\u306b\u5411\u3051\u305f\u53d6\u308a\u7d44\u307f\u3068\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u306b\u3088\u308a\u3001EcoVadis\uff08\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30b5\u30d7\u30e9\u30a4\u30c1\u30a7\u30fc\u30f3\u306b\u304a\u3051\u308b\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3\u8a55\u4fa1\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\uff09\u304b\u30893\u5e74\u9023\u7d9a\u3067Gold Medal\u3092\u7372\u5f97\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u307b\u304b\u3001Amazon Web Services\uff08AWS\uff09\u3088\u308a\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d1\u30fc\u30c8\u30ca\u30fc\u30fb\u30aa\u30d6\u30fb\u30b6\u30fb\u30a4\u30e4\u30fc\uff08\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\uff09\u300d\u30922\u5e74\u9023\u7d9a\u3067\u53d7\u8cde\u3057\u305f\u307b\u304b\u3001CRN Cloud 100\u306b\u304a\u3044\u3066\u30c1\u30e3\u30cd\u30eb\u6226\u7565\u306b\u512a\u308c\u305f\u30af\u30e9\u30a6\u30c9\u4f01\u696d\u306e1\u793e\u3068\u3057\u3066\u9078\u51fa\u3055\u308c\u3001Enterprise Connect 2024\u3067\u306f\u300cBest Innovation in Customer Experience\u300d\u3092\u53d7\u8cde\u3059\u308b\u306a\u3069\u3001\u6570\u3005\u306e\u6804\u8a89\u306b\u8f1d\u304d\u307e\u3057\u305f\u3002<\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong><strong><br \/>\n<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306b\u6700\u9ad8\u306e\u4f53\u9a13\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u3067\u3001\u4e16\u754c 100 \u30ab\u56fd\u4ee5\u4e0a 8000 \u793e\u3092\u8d85\u3048\u308b\u4f01\u696d\u306e\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3068\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u306e\u6539\u5584\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002AI \u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308b Genesys Cloud \u3092\u901a\u3058\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u4f01\u696d\u306b\u672a\u6765\u306e CX \u3092\u63d0\u4f9b\u3057\u3001\u5171\u611f\u6027\u306e\u3042\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305f\u4f53\u9a13\u306e\u63d0\u4f9b\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u30fb\u30cd\u30a4\u30c6\u30a3\u30d6\u306e\u4fe1\u983c\u6027\u306e\u9ad8\u3044 Genesys Cloud \u306f\u3001\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u9069\u5207\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u4f01\u696d\u7af6\u4e89\u529b\u3092\u9ad8\u3081\u308b\u3068\u3068\u3082\u306b\u3001\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u5f37\u5316\u3001\u52b9\u7387\u5316\u3001\u696d\u52d9\u6539\u5584\u3092\u63a8\u9032\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306e\u6210\u9577\u3092\u52a0\u901f\u3055\u305b\u307e\u3059\u3002\u8a73\u3057\u304f\u306f <a href=\"http:\/\/www.genesys.com\/ja-jp\">www.genesys.com\/ja-jp<\/a> \u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n<p>\u00a9 2025 Genesys. \u7121\u65ad\u8907\u5199\u30fb\u8ee2\u8f09\u3092\u7981\u3058\u307e\u3059\u3002Genesys\u3001Genesys\u30ed\u30b4\u3001Genesys Cloud\u3001Genesys Cloud CX\u3001GCNow\u3001Experience as a Service\u3001Radarr\u304a\u3088\u3073AppFoundry\u306f\u3001Genesys\u306e\u5546\u6a19\u3001\u30b5\u30fc\u30d3\u30b9\u30de\u30fc\u30af\u304a\u3088\u3073\/\u307e\u305f\u306f\u767b\u9332\u5546\u6a19\u3067\u3059\u3002\u305d\u306e\u4ed6\u306e\u4f1a\u793e\u540d\u304a\u3088\u3073\u30ed\u30b4\u306f\u3001\u5404\u793e\u306e\u767b\u9332\u5546\u6a19\u307e\u305f\u306f\u5546\u6a19\u3067\u3042\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e<br \/>\n<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8<br \/>\n\u6589\u85e4 \u54f2\u4e5f<br \/>\nTel: 03-5989-1430<br \/>\nEmail: <a href=\"mailto:tetsuya.saito@genesys.com\">tetsuya.saito@genesys.com<\/a><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u5e83\u5831\u4e8b\u52d9\u5c40\uff08\u30ab\u30fc\u30c4\u30e1\u30c7\u30a3\u30a2\u30ef\u30fc\u30af\u30b9\u5185\uff09<br \/>\n\u5c71\u6839\u30fb\u4f50\u85e4\u30fb\u30de\u30eb\u30af\u30fb\u30a2\u30ea\u30a2\u30eb<br \/>\nTel: 03-6427-1627<br \/>\nEmail: <a href=\"mailto:genesys@kartz.co.jp\">genesys@kartz.co.jp<\/a><\/p>\n<p>&nbsp;<\/p>\n<p><sup>[1]<\/sup> Genesys Cloud\u306e\u5e74\u9593\u7d4c\u5e38\u53ce\u76ca\uff08ARR\uff09\u306f\u3001Genesys Cloud\u306e\u56db\u534a\u671f\u53ce\u76ca\uff08\u5951\u7d04\u306b\u57fa\u3065\u304f\u56fa\u5b9a\u53ce\u76ca\u304a\u3088\u3073\u4f7f\u7528\u91cf\u306b\u5fdc\u3058\u305f\u5909\u52d5\u53ce\u76ca\u306e\u5408\u8a08\uff09\u30924\u500d\u3057\u305f\u91d1\u984d\u3068\u3057\u3066\u7b97\u51fa\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><sup>2 <\/sup>Genesys Cloud\u306e\u30cd\u30c3\u30c8\u30fb\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u30fb\u30ec\u30fc\u30c8\uff08NRR\uff09\u306f\u3001\u524d\u5e74\u540c\u671f\u306b\u53ce\u76ca\u3092\u8a08\u4e0a\u3057\u305f\u65e2\u5b58\u9867\u5ba2\u304b\u3089\u3001\u5f53\u8a72\u56db\u534a\u671f\u306b\u5f97\u3089\u308c\u305f\u53ce\u76ca\u306e\u5272\u5408\u3068\u3057\u3066\u7b97\u51fa\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><sup>3 <\/sup>\u00a0<em>Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service<\/em>, Drew Kraus\u3001Pri Rathnayake\u3001Megan Fernandez\u3001Pankil Sheth\u3001Jason Bridge\u30012024\u5e7410\u670828\u65e5\u767a\u884c<\/p>\n<p>Gartner\u306f\u3001\u305d\u306e\u30ea\u30b5\u30fc\u30c1\u8cc7\u6599\u306b\u8a18\u8f09\u3055\u308c\u3066\u3044\u308b\u30d9\u30f3\u30c0\u30fc\u3001\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u63a8\u5968\u3059\u308b\u3082\u306e\u3067\u306f\u306a\u304f\u3001\u8a55\u4fa1\u306e\u9ad8\u3044\u30d9\u30f3\u30c0\u30fc\u306e\u307f\u3092\u9078\u5b9a\u3059\u308b\u3088\u3046\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u5229\u7528\u8005\u306b\u52a9\u8a00\u3059\u308b\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002Gartner\u306e\u30ea\u30b5\u30fc\u30c1\u8cc7\u6599\u306f\u3001\u540c\u793e\u306e\u30ea\u30b5\u30fc\u30c1\u90e8\u9580\u306b\u3088\u308b\u898b\u89e3\u3092\u793a\u3057\u305f\u3082\u306e\u3067\u3042\u308a\u3001\u4e8b\u5b9f\u3092\u4fdd\u8a3c\u3059\u308b\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002Gartner\u306f\u3001\u672c\u30ea\u30b5\u30fc\u30c1\u306b\u95a2\u3057\u3066\u3001\u5546\u54c1\u6027\u307e\u305f\u306f\u7279\u5b9a\u76ee\u7684\u3078\u306e\u9069\u5408\u6027\u3092\u542b\u3081\u3001\u660e\u793a\u307e\u305f\u306f\u9ed9\u793a\u3092\u554f\u308f\u305a\u4e00\u5207\u306e\u4fdd\u8a3c\u3092\u5426\u8a8d\u3057\u307e\u3059\u3002<\/p>\n<p><sup>4 <\/sup>\u00a0<em>Gartner\u00ae Voice of the Customer for Enterprise Conversational AI Platforms<\/em>, Peer Contributors\u30012024\u5e7411\u670829\u65e5\u767a\u884c<\/p>\n<p>Gartner Peer Insights\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u306f\u3001\u5f53\u8a72\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u63b2\u8f09\u3055\u308c\u3066\u3044\u308b\u30d9\u30f3\u30c0\u30fc\u306b\u95a2\u3059\u308b\u500b\u3005\u306e\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u306e\u5b9f\u4f53\u9a13\u306b\u57fa\u3065\u304f\u610f\u898b\u3067\u3042\u308a\u3001\u4e8b\u5b9f\u3068\u3057\u3066\u89e3\u91c8\u3055\u308c\u308b\u3079\u304d\u3067\u306f\u306a\u304f\u3001\u307e\u305fGartner\u307e\u305f\u306f\u305d\u306e\u95a2\u9023\u4f1a\u793e\u306e\u898b\u89e3\u3092\u793a\u3059\u3082\u306e\u3067\u3082\u3042\u308a\u307e\u305b\u3093\u3002Gartner\u306f\u3001\u672c\u30b3\u30f3\u30c6\u30f3\u30c4\u306b\u8a18\u8f09\u3055\u308c\u305f\u30d9\u30f3\u30c0\u30fc\u3001\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u63a8\u5968\u3059\u308b\u3082\u306e\u3067\u306f\u306a\u304f\u3001\u305d\u306e\u6b63\u78ba\u6027\u3084\u5b8c\u5168\u6027\u3001\u5546\u54c1\u6027\u307e\u305f\u306f\u7279\u5b9a\u76ee\u7684\u3078\u306e\u9069\u5408\u6027\u306b\u3064\u3044\u3066\u3082\u4e00\u5207\u306e\u4fdd\u8a3c\u3092\u884c\u3044\u307e\u305b\u3093\u3002<\/p>\n<p><em>GARTNER<\/em><em>\u3001<\/em><em>MAGIC QUADRANT<\/em><em>\u3001\u304a\u3088\u3073<\/em><em> PEER INSIGHTS<\/em><em>\u306f\u3001<\/em><em>Gartner, Inc. <\/em><em>\u304a\u3088\u3073\uff0f\u307e\u305f\u306f\u305d\u306e\u95a2\u9023\u4f1a\u793e\u306e\u7c73\u56fd\u304a\u3088\u3073\u305d\u306e\u4ed6\u306e\u56fd\u306b\u304a\u3051\u308b\u767b\u9332\u5546\u6a19\u304a\u3088\u3073\u30b5\u30fc\u30d3\u30b9\u30de\u30fc\u30af\u3067\u3042\u308a\u3001\u672c\u66f8\u3067\u306f\u8a31\u53ef\u3092\u5f97\u3066\u4f7f\u7528\u3057\u3066\u3044\u307e\u3059\u3002<\/em><em>All rights reserved.<\/em><\/p>\n<p><sup>5 <\/sup>\u00a0IDC, IDC MarketScape: Worldwide Conversational Intelligence and Analytics 2024 Vendor Assessment, Doc # #US52047824, December 2024<\/p>\n<p><sup>6<\/sup> IDC, IDC MarketScape: Worldwide Front-Office Conversational AI Software 2024 Vendor Assessment, Doc #US51955724, March 2024[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section 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