{"id":564848,"date":"2025-04-01T20:36:01","date_gmt":"2025-04-02T03:36:01","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=564848"},"modified":"2025-04-02T04:15:10","modified_gmt":"2025-04-02T11:15:10","slug":"genesys-expands-the-customer-engagement-continuum-with-social-listening","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-expands-the-customer-engagement-continuum-with-social-listening","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30ea\u30b9\u30cb\u30f3\u30b0\u3092\u901a\u3058\u3066 \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u53ef\u80fd\u6027\u3092\u62e1\u5927"},"content":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1572299908147{padding-bottom: 0px !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text css=”” el_class=”pre_h1″]2025\u5e744\u67082\u65e5\uff08\u6c34\uff09\u65e5\u672c\u767a\u8868[\/vc_column_text][vc_column_text css=””]<\/p>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30ea\u30b9\u30cb\u30f3\u30b0\u3092\u901a\u3058\u3066
\n<\/strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u53ef\u80fd\u6027\u3092\u62e1\u5927<\/strong><\/h1>\n

\u300cGenesys Cloud Social\u300d\u304c\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u304b\u3089\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53d6\u5f97\u3057\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305fCX\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1572297878492{padding-top: 0px !important;}”][vc_row][vc_column][vc_column_text css=””]\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3 \u2014 2025\u5e743\u670825\u65e5<\/strong> \u2014 \u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b\u30b8\u30a7\u30cd\u30b7\u30b9<\/a>\u00ae\u306f\u672c\u65e5\u3001\u4f01\u696d\u304c\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3092\u901a\u3058\u3066\u9867\u5ba2\u7406\u89e3\u3092\u6df1\u3081\u3001\u65b0\u305f\u306a\u65b9\u6cd5\u3067\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u56f3\u308b\u3053\u3068\u3092\u652f\u63f4\u3059\u308b\u300cGenesys Cloud Social\uff08\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30bd\u30fc\u30b7\u30e3\u30eb\uff09\u300d\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002Genesys Cloud\u2122 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3001\u5e45\u5e83\u3044\u30d1\u30d6\u30ea\u30c3\u30af\u30fb\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306e\u30ea\u30b9\u30cb\u30f3\u30b0\u6a5f\u80fd\u3092\u8ffd\u52a0\u3059\u308b\u3053\u3068\u3067\u3001\u5f93\u6765\u306e\u30c0\u30a4\u30ec\u30af\u30c8\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u8d85\u3048\u305f\u6a5f\u80fd\u3092\u62e1\u5f35\u3057\u3001\u9867\u5ba2\u306e\u611f\u60c5\u3084\u610f\u898b\u306b\u5bfe\u3059\u308b\u7406\u89e3\u3092\u6df1\u3081\u3001\u3042\u3089\u3086\u308b\u9867\u5ba2\u63a5\u70b9\u3092\u3088\u308a\u4fa1\u5024\u3042\u308b\u3082\u306e\u3078\u3068\u9032\u5316\u3055\u305b\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u97f3\u58f0\u3001\u30c7\u30b8\u30bf\u30eb\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306a\u3069\u3001\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u3092\u6a2a\u65ad\u3057\u3066\u9867\u5ba2\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u7d71\u5408\u3067\u304d\u3001\u3088\u308a\u6df1\u3044\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3068\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u306e\u3082\u3068\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u304b\u3064
\n\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u306e\u9867\u5ba2\u4f53\u9a13\u306e\u69cb\u7bc9\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306f\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u7bc9\u304f\u305f\u3081\u306e\u91cd\u8981\u304b\u3064\u672a\u958b\u62d3\u306a\u30c1\u30e3\u30cd\u30eb\u3068\u3057\u3066\u3001\u307e\u3059\u307e\u3059\u5b58\u5728\u611f\u3092\u9ad8\u3081\u3066\u3044\u307e\u3059\u3002Genesys\u304c2024\u5e74\u306b\u5b9f\u65bd\u3057\u305f\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u4f53\u9a13\u3092\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306b\u6295\u7a3f\u3057\u305f\u6d88\u8cbb\u8005\u306e\u3046\u3061\u300152\uff05\u304c\u300c\u81ea\u5206\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306b\u30d6\u30e9\u30f3\u30c9\u304b\u3089\u306e\u76f4\u63a5\u7684\u306a\u5bfe\u5fdc\u3092\u4fc3\u3059\u76ee\u7684\u3060\u3063\u305f\u300d\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u306a\u304c\u3089\u3001\u591a\u304f\u306e\u4f01\u696d\u3067\u306f\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3067\u306e\u9867\u5ba2\u5bfe\u5fdc\u304c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5916\u3067\u884c\u308f\u308c\u3066\u304a\u308a\u3001\u4ed6\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u3068\u9023\u643a\u3055\u305b\u308b\u305f\u3081\u306e\u57fa\u76e4\u304c\u6574\u3063\u3066\u3044\u307e\u305b\u3093\u3002\u305d\u306e\u7d50\u679c\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u304c\u90e8\u9580\u3054\u3068\u306b\u5206\u65ad\u3055\u308c\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u4e00\u8cab\u6027\u304c\u640d\u306a\u308f\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n

Genesys Cloud\u306b\u30cd\u30a4\u30c6\u30a3\u30d6\u306e\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30ea\u30b9\u30cb\u30f3\u30b0\u3068\u611f\u60c5\u5206\u6790\u6a5f\u80fd\u304c\u7d44\u307f\u8fbc\u307e\u308c\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u30aa\u30f3\u30e9\u30a4\u30f3\u4e0a\u3067\u6d88\u8cbb\u8005\u304c\u81ea\u793e\u306b\u3064\u3044\u3066\u8a9e\u3063\u3066\u3044\u308b\u5185\u5bb9\u3092\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u53ef\u8996\u5316\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u5bfe\u8a71\u30fb\u8ab2\u984c\u89e3\u6c7a\u30fb\u30d6\u30e9\u30f3\u30c9\u306e\u8a55\u5224\u7ba1\u7406\u304c
\n\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u65e2\u5b58\u306eGenesys Cloud\u30e6\u30fc\u30b6\u30fc\u3067\u3042\u308bAlmosafer\u3084Sistecredito\u3092\u306f\u3058\u3081\u3001\u591a\u304f\u306e\u4f01\u696d\u304c\u3001\u6628\u5e74Genesys\u304c Radarr Technologies<\/a> \u3092\u8cb7\u53ce\u3057\u305f\u3053\u3068\u3067\u5b9f\u73fe\u3057\u305f\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u6a5f\u80fd\u306e\u5f37\u5316\u306b\u3088\u308b\u524d\u5411\u304d\u306a\u52b9\u679c\u3092\u5b9f\u611f\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3092\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u3092\u591a\u89d2\u7684\u306b\u628a\u63e1
\n<\/strong>Genesys Cloud Social\u306f\u3001Facebook\u3084X\uff08\u65e7Twitter\uff09\u306a\u3069\u306e\u4e3b\u8981\u306a\u30bd\u30fc\u30b7\u30e3\u30eb\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u4e0a\u306e\u516c\u958b\u6295\u7a3f\u3084\u30e1\u30f3\u30b7\u30e7\u30f3\u3092\u53ce\u96c6\u3057\u3001\u30ad\u30fc\u30ef\u30fc\u30c9\u3001\u30a2\u30ab\u30a6\u30f3\u30c8\u3001\u30cf\u30c3\u30b7\u30e5\u30bf\u30b0\u3054\u3068\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u4e00\u5143\u7684\u306b\u628a\u63e1\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u306b\u3088\u308b\u611f\u60c5\u5206\u6790\u306f\u3001
\n\u7d0450\u8a00\u8a9e\u306b\u5bfe\u5fdc\u3057\u3066\u304a\u308a\u3001\u6295\u7a3f\u3092\u30dd\u30b8\u30c6\u30a3\u30d6\u3001\u30cd\u30ac\u30c6\u30a3\u30d6\u3001\u307e\u305f\u306f\u4e2d\u7acb\u3068\u3057\u3066\u5206\u985e\u30fb\u7279\u5b9a\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u52d5\u5411\u3084\u30d6\u30e9\u30f3\u30c9\u306e\u8a55\u5224\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001Genesys Cloud\u306f\u3053\u3046\u3057\u305f\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u304b\u3089\u5f97\u305f\u9867\u5ba2\u306e\u614b\u5ea6\u3001\u611f\u60c5\u3001\u3084\u308a\u53d6\u308a\u306e\u30c7\u30fc\u30bf\u3092\u3001Genesys Cloud AI\u306e\u91cd\u8981\u306a\u60c5\u5831\u6e90\u3068\u3057\u3066\u6d3b\u7528\u3002\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u3067360\u5ea6\u306e\u9867\u5ba2\u30d3\u30e5\u30fc\u3092\u69cb\u7bc9\u3057\u3001\u6587\u8108\u3092\u8e0f\u307e\u3048\u305f\u8c4a\u304b\u306a\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u5dee\u5225\u5316\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002<\/p>\n

Genesys Cloud Social\u306f\u3001Genesys Cloud AI\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u9023\u643a\u3057\u3001\u4f01\u696d\u304c\u30d1\u30d6\u30ea\u30c3\u30af\u304a\u3088\u3073\u30d7\u30e9\u30a4\u30d9\u30fc\u30c8\u306e\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30c1\u30e3\u30cd\u30eb\u4e0a\u3067\u306e\u9867\u5ba2\u5bfe\u5fdc\u3092\u7ba1\u7406\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30c7\u30fc\u30bf\u306e\u5206\u6790\u3001\u30bf\u30b9\u30af\u306e\u81ea\u52d5\u5316\u3001\u305d\u3057\u3066\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u306e\u8981\u7d04\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u4eba\u306e\u5bfe\u5fdc\u304c\u5fc5\u8981\u306a\u5834\u5408\u3067\u3082\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306fGenesys Cloud\u306e\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3092\u901a\u3058\u3066\u3001\u97f3\u58f0\u3084\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3068\u540c\u69d8\u306b\u3001\u540c\u3058\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3068\u30ad\u30e5\u30fc\u306e\u4ed5\u7d44\u307f\u3067\u8fd4\u4fe1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u696d\u52d9\u52b9\u7387\u306e\u5411\u4e0a\u3068\u8fc5\u901f\u306a\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n

\u300cGenesys Cloud Social\u306b\u3088\u308a\u3001\u5f93\u6765\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30dd\u30a4\u30f3\u30c8\u3092\u8d85\u3048\u305f\u9867\u5ba2\u4f53\u9a13\u306e\u62e1\u5f35\u3092\u5b9f\u73fe\u3057\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u5230\u9054\u3059\u308b\u524d\u306e\u6bb5\u968e\u3067\u3001\u6d88\u8cbb\u8005\u304c\u4f55\u3092\u8003\u3048\u3001\u3069\u3046\u611f\u3058\u3066\u3044\u308b\u306e\u304b\u3092\u628a\u63e1\u3059\u308b\u624b\u6bb5\u3092\u4f01\u696d\u306b\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u306f\u3001
\n\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u8c4a\u304b\u306b\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001Genesys Cloud AI\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3082\u9ad8\u3081\u3001\u3088\u308a\u5927\u898f\u6a21\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u306e\u63d0\u4f9b\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u4e00\u5143\u5316\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u6df1\u5316\u3001\u305d\u3057\u3066\u30d6\u30e9\u30f3\u30c9\u306e\u5dee\u5225\u5316\u3092\u76ee\u6307\u3059\u4f01\u696d\u306b\u3068\u3063\u3066\u3001\u5927\u304d\u306a\u8ee2\u63db\u70b9\u3068\u306a\u308b\u3067\u3057\u3087\u3046\u300d\u3068\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30c1\u30fc\u30d5\u30d7\u30ed\u30c0\u30af\u30c8\u30aa\u30d5\u30a3\u30b5\u30fc\u3067\u3042\u308b\u30aa\u30ea\u30d3\u30a8\u30fb\u30b8\u30e5\u30fc\u30f4\u3068\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n

Genesys Cloud Social \u306f\u3001\u4f01\u696d\u304c\u9032\u5316\u3059\u308b\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b AI \u3092\u67d4\u8edf\u306b\u6d3b\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u305fAI Experience \u30c8\u30fc\u30af\u30f3\u30e2\u30c7\u30eb\u3067\u5229\u7528\u53ef\u80fd\u3067\u3059\u3002\u65b0\u3057\u3044 Genesys Cloud CX 4 \u30d1\u30c3\u30b1\u30fc\u30b8\u3067\u306f\u3001\u3088\u308a\u4fa1\u5024\u306e\u9ad8\u3044 AI \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u3054\u3068\u306b 30 \u306e AI Experience \u30c8\u30fc\u30af\u30f3\u3068 Agent Copilot\u3001\u304a\u3088\u3073\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e Journey Management \u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n

Genesys Cloud Social \u306f\u3001Facebook \u3068 X \u306b\u5411\u3051\u3066 2025 \u5e74 3 \u6708\u672b\u307e\u3067\u306b\u5168\u4e16\u754c\u3067\u4e00\u822c\u63d0\u4f9b\u304c\u958b\u59cb\u3055\u308c\u308b\u4e88\u5b9a\u3067\u3059\u3002Instagram \u3068 Open Messaging \u306e\u30b5\u30dd\u30fc\u30c8\u3082\u7d9a\u3044\u3066\u30ea\u30ea\u30fc\u30b9\u304c\u4e88\u5b9a\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30cd\u30a4\u30c6\u30a3\u30d6\u30b5\u30dd\u30fc\u30c8\u3055\u308c\u3066\u3044\u306a\u3044\u5834\u5408\u3067\u3082\u3001\u307b\u307c\u3059\u3079\u3066\u306e\u30bd\u30fc\u30b7\u30e3\u30eb\u30c1\u30e3\u30cd\u30eb\u3092\u5229\u7528\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002Genesys Cloud Social \u306b\u95a2\u3059\u308b\u8a73\u7d30\u306f\u3001genesys.com<\/a> \u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong>
\n<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306b\u6700\u9ad8\u306e\u4f53\u9a13\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u3067\u3001\u4e16\u754c 100 \u30ab\u56fd\u4ee5\u4e0a 8000 \u793e\u3092\u8d85\u3048\u308b\u4f01\u696d\u306e\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3068\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u306e\u6539\u5584\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002AI \u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308b Genesys Cloud \u3092\u901a\u3058\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u4f01\u696d\u306b\u672a\u6765\u306e CX \u3092\u63d0\u4f9b\u3057\u3001\u5171\u611f\u6027\u306e\u3042\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305f\u4f53\u9a13\u306e\u63d0\u4f9b\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u30fb\u30cd\u30a4\u30c6\u30a3\u30d6\u306e\u4fe1\u983c\u6027\u306e\u9ad8\u3044 Genesys Cloud \u306f\u3001\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u9069\u5207\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u4f01\u696d\u7af6\u4e89\u529b\u3092\u9ad8\u3081\u308b\u3068\u3068\u3082\u306b\u3001\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u5f37\u5316\u3001\u52b9\u7387\u5316\u3001\u696d\u52d9\u6539\u5584\u3092\u63a8\u9032\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306e\u6210\u9577\u3092\u52a0\u901f\u3055\u305b\u307e\u3059\u3002\u8a73\u3057\u304f\u306f www.genesys.com\/ja-jp<\/a> \u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n

\u00a9 2025 Genesys. \u7121\u65ad\u8907\u5199\u30fb\u8ee2\u8f09\u3092\u7981\u3058\u307e\u3059\u3002Genesys\u3001Genesys\u30ed\u30b4\u3001Genesys Cloud\u3001Genesys Cloud CX\u3001GCNow\u3001Experience as a Service\u3001Radarr\u304a\u3088\u3073AppFoundry\u306f\u3001Genesys\u306e\u5546\u6a19\u3001\u30b5\u30fc\u30d3\u30b9\u30de\u30fc\u30af\u304a\u3088\u3073\/\u307e\u305f\u306f\u767b\u9332\u5546\u6a19\u3067\u3059\u3002\u305d\u306e\u4ed6\u306e\u4f1a\u793e\u540d\u304a\u3088\u3073\u30ed\u30b4\u306f\u3001\u5404\u793e\u306e\u767b\u9332\u5546\u6a19\u307e\u305f\u306f\u5546\u6a19\u3067\u3042\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e
\n<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8
\n\u6589\u85e4 \u54f2\u4e5f
\nTel: 03-5989-1430
\nEmail: tetsuya.saito@genesys.com<\/a><\/p>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u5e83\u5831\u4e8b\u52d9\u5c40\uff08\u30ab\u30fc\u30c4\u30e1\u30c7\u30a3\u30a2\u30ef\u30fc\u30af\u30b9\u5185\uff09
\n\u5c71\u6839\u30fb\u4f50\u85e4\u30fb\u30de\u30eb\u30af\u30fb\u30a2\u30ea\u30a2\u30eb
\nTel: 03-6427-1627
\nEmail: genesys@kartz.co.jp<\/a>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1572299908147{padding-bottom: 0px !impo […]<\/p>\n","protected":false},"author":1037,"featured_media":0,"template":"","class_list":["post-564848","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"04\/02\/2025","utm_pass":false,"asset_expiration":"","enable_external_utm":false,"disable_chat":false,"meta_title":"","meta_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30ea\u30b9\u30cb\u30f3\u30b0\u3092\u901a\u3058\u3066 \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u53ef\u80fd\u6027\u3092\u62e1\u5927","no_index":false,"no_follow":false,"meta_twitter_title":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30ea\u30b9\u30cb\u30f3\u30b0\u3092\u901a\u3058\u3066 \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u53ef\u80fd\u6027\u3092\u62e1\u5927","meta_twitter_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u300cGenesys Cloud Social\u300d\u304c\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u304b\u3089\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53d6\u5f97\u3057\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305fCX\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002","meta_facebook_title":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u5411\u3051AI\u6a5f\u80fd\u3092\u767a\u8868\u3001\u696d\u52d9\u52b9\u7387\u3068\u5f93\u696d\u54e1\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5411\u4e0a\u3067\u9867\u5ba2\u4f53\u9a13\u3092\u5f37\u5316","meta_facebook_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u300cGenesys Cloud Social\u300d\u304c\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u304b\u3089\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53d6\u5f97\u3057\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305fCX\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002","custom_canonical_url":"","domain_list":""},"news_date":"2025-04-02","_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/564848","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/1037"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/564848\/revisions"}],"predecessor-version":[{"id":565045,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/564848\/revisions\/565045"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=564848"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}