{"id":562371,"date":"2025-03-18T21:04:08","date_gmt":"2025-03-19T04:04:08","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=562371"},"modified":"2025-03-18T21:04:08","modified_gmt":"2025-03-19T04:04:08","slug":"genesys-launches-ai-for-supervisors","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-launches-ai-for-supervisors","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u5411\u3051AI\u6a5f\u80fd\u3092\u767a\u8868\u3001 \u696d\u52d9\u52b9\u7387\u3068\u5f93\u696d\u54e1\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5411\u4e0a\u3067\u9867\u5ba2\u4f53\u9a13\u3092\u5f37\u5316"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text css=&#8221;&#8221; el_class=&#8221;pre_h1&#8243;]2025\u5e743\u670819\u65e5\uff08\u6c34\uff09\u65e5\u672c\u767a\u8868[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u5411\u3051AI\u6a5f\u80fd\u3092\u767a\u8868\u3001<br \/>\n<\/strong><strong>\u696d\u52d9\u52b9\u7387\u3068\u5f93\u696d\u54e1\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5411\u4e0a\u3067\u9867\u5ba2\u4f53\u9a13\u3092\u5f37\u5316<\/strong><\/h1>\n<h2>Genesys Cloud\u306eAI\u6a5f\u80fd\u3092\u62e1\u5f35\u3057\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u81ea\u52d5\u5316\u3068\u9ad8\u5ea6\u306a\u610f\u601d\u6c7a\u5b9a\u3092\u652f\u63f4<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<strong>\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3 \u2014 2025\u5e743\u670817\u65e5<\/strong> \u2014 \u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b<a href=\"https:\/\/www.genesys.com\/ja-jp\/\">\u30b8\u30a7\u30cd\u30b7\u30b9<\/a>\u00ae\u306f\u3001\u672c\u65e5\u958b\u50ac\u306eEnterprise Connect 2025\u306b\u304a\u3044\u3066\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u3092\u652f\u63f4\u3059\u308b\u305f\u3081Genesys Cloud\u2122 AI\u306e\u65b0\u305f\u306a\u6a5f\u80fd\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u3089\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5185\u5916\u306b\u304a\u3051\u308b\u672a\u6765\u306e\u50cd\u304d\u65b9\u3092\u30ca\u30d3\u30b2\u30fc\u30c8\u3059\u308b\u3082\u306e\u3067\u3059\u3002\u4e16\u754c\u4e2d\u306e\u4f01\u696d\u304c\u696d\u52d9\u306e\u52b9\u7387\u5316\u3068\u30b9\u30b1\u30fc\u30eb\u62e1\u5927\u3092\u6a21\u7d22\u3059\u308b\u4e2d\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u5f93\u696d\u54e1\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5411\u4e0a\u3092\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3001\u696d\u52d9\u751f\u7523\u6027\u3001\u30d3\u30b8\u30cd\u30b9\u30a4\u30f3\u30d1\u30af\u30c8\u306e\u6539\u5584\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/p>\n<p>Genesys Cloud\u306e\u300cSupervisor Copilot\u300d\u304a\u3088\u3073\u300cVirtual Supervisor\u300d\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u65e5\u5e38\u696d\u52d9\u306e\u81ea\u52d5\u5316\u3092\u5b9f\u73fe\u3057\u3001\u7ba1\u7406\u8005\u306b\u5bfe\u3057\u3066\u610f\u601d\u6c7a\u5b9a\u3092\u652f\u63f4\u3059\u308b\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u696d\u52d9\u306e\u30b9\u30d4\u30fc\u30c9\u5411\u4e0a\u3001\u54c1\u8cea\u6539\u5584\u3001\u5168\u4f53\u7684\u306a\u52b9\u7387\u306e\u5411\u4e0a\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u3053\u308c\u3089\u306e\u6a5f\u80fd\u306f\u3001\u30c7\u30fc\u30bf\u5206\u6790\u3001\u5f93\u696d\u54e1\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3001\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306e\u76e3\u7763\u3001\u91cd\u8981\u306a\u30d3\u30b8\u30cd\u30b9\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u7ba1\u7406\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u8a66\u7b97<sup>1<\/sup>\u306b\u3088\u308b\u3068\u3001Genesys Cloud AI\u306e\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u5411\u3051\u6a5f\u80fd\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u54c1\u8cea\u8a55\u4fa1\u306b\u304b\u304b\u308b\u6642\u9593\u3092\u6700\u592740%\u77ed\u7e2e\u3001\u591a\u8a00\u8a9e\u8a55\u4fa1\u306e\u8ca0\u62c5\u309225%\u524a\u6e1b\u3001\u54c1\u8cea\u7ba1\u7406\u696d\u52d9\u306e\u7ba1\u7406\u30b3\u30b9\u30c8\u309238%\u524a\u6e1b\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u5927\u5e45\u306a\u696d\u52d9\u52b9\u7387\u306e\u5411\u4e0a\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6700\u65b0\u8abf\u67fb\u30ec\u30dd\u30fc\u30c8\u306b\u3088\u308b\u3068\u3001\u8abf\u67fb\u5bfe\u8c61\u3068\u306a\u3063\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u30ea\u30fc\u30c0\u30fc\u306e46%\u304c\u3001\u30b3\u30d1\u30a4\u30ed\u30c3\u30c8\u306e\u3088\u3046\u306aAI\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6d3b\u7528\u3057\u3066\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u53d6\u308a\u7d44\u307f\u3092\u3001\u4eca\u5f8c2\u5e74\u4ee5\u5185\u306b\u5c0e\u5165\u3059\u308b\u4e88\u5b9a\u3067\u3042\u308b\u3068\u56de\u7b54\u3057\u307e\u3057\u305f\u3002\u30a2\u30a4\u30eb\u30e9\u30f3\u30c9\u6700\u5927\u306e\u901a\u4fe1\u4e8b\u696d\u8005\u3067\u3042\u308beir\u306f\u3001\u3059\u3067\u306b\u3053\u306e\u6280\u8853\u3092\u6d3b\u7528\u3057\u3066ROI\u3092\u5411\u4e0a\u3055\u305b\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u300cGenesys Cloud\u306e\u5c0e\u5165\u306b\u3088\u308a\u3001\u5f53\u793e\u306e\u9867\u5ba2\u5bfe\u5fdc\u304c\u5411\u4e0a\u3057\u307e\u3057\u305f\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u5411\u3051\u306e\u30b3\u30d1\u30a4\u30ed\u30c3\u30c8\u306e\u3088\u3046\u306aAI\u6a5f\u80fd\u304c\u3001\u696d\u52d9\u52b9\u7387\u3068\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u5411\u4e0a\u306b\u304a\u3044\u3066\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u3066\u3044\u307e\u3059\u3002Genesys Cloud\u306b\u3088\u308bAI\u5909\u9769\u306e\u6210\u679c\u3068\u3057\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8\u30b9\u30b3\u30a2\u304c63%\u5411\u4e0a\u3001\u5bfe\u5fdc\u6642\u9593\u304c60\u79d2\u77ed\u7e2e\u3001\u30bb\u30fc\u30eb\u30b9\u4f1a\u8a71\u306e\u5272\u5408\u304c5%\u5897\u52a0\u3057\u3001\u3055\u3089\u306b\u5f53\u793e\u306e\u30de\u30eb\u30c1\u30a4\u30e4\u30fc\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u306b\u3088\u3063\u3066\u3001\u4eca\u5f8c3\u5e74\u9593\u3067\u5927\u5e45\u306a\u4ed8\u52a0\u4fa1\u5024\u3092\u751f\u307f\u51fa\u3059\u3068\u898b\u8fbc\u3093\u3067\u3044\u307e\u3059\u3002Supervisor Copilot\u3068Virtual Supervisor\u306f\u3001\u6b21\u306a\u308bAI\u306e\u30b2\u30fc\u30e0\u30c1\u30a7\u30f3\u30b8\u30e3\u30fc\u3068\u306a\u308b\u3067\u3057\u3087\u3046\u3002\u3053\u308c\u3089\u306e\u6280\u8853\u304c\u3001\u5f53\u793e\u306e\u696d\u52d9\u306e\u67d4\u8edf\u6027\u3092\u3055\u3089\u306b\u9ad8\u3081\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b\u3068\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u3002\u300d\u3068\u3001eir\u306e\u30d3\u30b8\u30cd\u30b9\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u90e8\u9580\u30c7\u30a3\u30ec\u30af\u30bf\u30fc\u3067\u3042\u308b\u30b8\u30e7\u30f3\u30fb\u30b3\u30ca\u30fc\u30ba\u6c0f\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>Supervisor Copilot <\/strong><strong>\u3067\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u3001\u3055\u3089\u306a\u308b\u30a4\u30f3\u30d1\u30af\u30c8\u3092\u5275\u51fa<br \/>\n<\/strong>Genesys Cloud Copilot \u30b9\u30a4\u30fc\u30c8\u306b\u65b0\u305f\u306b\u52a0\u308f\u3063\u305f Supervisor Copilot \u306f\u3001\u6628\u5e74\u30ea\u30ea\u30fc\u30b9\u3055\u308c\u305f Genesys Cloud Agent Copilot \u3092\u57fa\u76e4\u3068\u3057\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306e\u52b9\u7387\u5316\u3092\u3055\u3089\u306b\u63a8\u9032\u3059\u308b\u6700\u65b0\u6a5f\u80fd\u3067\u3059\u3002<\/p>\n<p>AI\u3092\u6d3b\u7528\u3057\u305fCopilot \u6a5f\u80fd\u306b\u3088\u308a\u3001\u624b\u4f5c\u696d\u306e\u696d\u52d9\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u3001\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u306e\u5411\u4e0a\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306e\u30b5\u30dd\u30fc\u30c8\u5f79\u3068\u3057\u3066\u6a5f\u80fd\u3059\u308b Supervisor Copilot \u306f\u3001\u54c1\u8cea\u7ba1\u7406\u3001\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3001\u30b3\u30fc\u30c1\u30f3\u30b0\u306e\u305f\u3081\u306e\u5b9f\u8df5\u7684\u306a\u652f\u63f4\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u751f\u6210 AI \u306b\u3088\u308b\u81ea\u52d5\u8981\u7d04\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306f\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u7d20\u65e9\u304f\u30ec\u30d3\u30e5\u30fc\u3057\u3001\u7684\u78ba\u306a\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u9ad8\u5ea6\u306a\u54c1\u8cea\u7ba1\u7406\u6a5f\u80fd\u3068\u4f1a\u8a71\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3092\u5099\u3048\u3001\u4eba\u9593\u3068 AI \u304c\u95a2\u4e0e\u3059\u308b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u5f37\u5316\u3068\u696d\u52d9\u306e\u6700\u9069\u5316\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u6587\u8108\u3092\u5171\u6709\u3057\u3001\u8ab2\u984c\u3092\u7279\u5b9a\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5411\u4e0a\u306e\u6a5f\u4f1a\u3092\u898b\u51fa\u3059\u3053\u3068\u3067\u3001\u3088\u308a\u8cea\u306e\u9ad8\u3044\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/p>\n<p><strong>Virtual Supervisor<\/strong><strong>\u306b\u3088\u308b\u696d\u52d9\u81ea\u52d5\u5316\u3067\u751f\u7523\u6027\u3092\u5411\u4e0a<br \/>\n<\/strong>Virtual Supervisor\u306f\u3001\u5927\u898f\u6a21\u8a00\u8a9e\u30e2\u30c7\u30eb\uff08LLM\uff09\u3092\u6d3b\u7528\u3057\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304b\u3089\u8a55\u4fa1\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u81ea\u52d5\u751f\u6210\u3059\u308b\u3053\u3068\u3067\u3001\u6642\u9593\u3092\u7bc0\u7d04\u3057\u3001\u696d\u52d9\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u3001\u5305\u62ec\u7684\u306a\u30ec\u30d3\u30e5\u30fc\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u3053\u306e\u81ea\u52d5\u5316\u306b\u3088\u308a\u3001\u7ba1\u7406\u8005\u306f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3001\u884c\u52d5\u3001\u30b9\u30ad\u30eb\u3092\u3088\u308a\u6df1\u304f\u53ef\u8996\u5316\u3067\u304d\u3001\u610f\u601d\u6c7a\u5b9a\u3092\u652f\u63f4\u3059\u308b\u69cb\u9020\u5316\u3055\u308c\u305f\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u7ba1\u7406\u8005\u306f\u81ea\u52d5\u5316\u306e\u30ec\u30d9\u30eb\u3084\u76e3\u8996\u7bc4\u56f2\u3092\u8a2d\u5b9a\u3067\u304d\u3001\u8a55\u4fa1\u57fa\u6e96\u306e\u9078\u629e\u3084\u63a8\u5968\u4e8b\u9805\u306e\u53d7\u3051\u5165\u308c\u53ef\u5426\u3092\u67d4\u8edf\u306b\u8abf\u6574\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u304c\u7d44\u7e54\u306e\u30dd\u30ea\u30b7\u30fc\u3001\u898f\u5236\u8981\u4ef6\u3001\u904b\u7528\u76ee\u6a19\u306b\u9069\u5408\u3059\u308b\u3088\u3046\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>Genesys Cloud \u306e \u30aa\u30d7\u30b7\u30e7\u30f3\u6a5f\u80fd\u3068\u3057\u3066\u63d0\u4f9b\u3055\u308c\u308b Supervisor Copilot \u3068 Virtual Supervisor \u306f\u3001\u3059\u3050\u306b\u5c0e\u5165\u53ef\u80fd\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u6a5f\u80fd\u306f\u3001Genesys Cloud \u306e\u3059\u3079\u3066\u306e\u30cd\u30a4\u30c6\u30a3\u30d6\u6a5f\u80fd\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u9023\u643a\u3057\u3001\u4f1a\u8a71\u578b AI\u3001\u30a4\u30d9\u30f3\u30c8\u30c7\u30fc\u30bf\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306a\u3069\u3068\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u30b3\u30f3\u30c6\u30af\u30b9\u30c8\u306b\u57fa\u3065\u3044\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u4eba\u9593\u3068 AI \u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u901a\u3058\u3066\u30c7\u30fc\u30bf\u3092\u7d99\u7d9a\u7684\u306b\u5171\u6709\u3059\u308b\u3053\u3068\u3067\u3001\u3053\u308c\u3089\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306f\u5358\u4f53\u3067\u306e\u6539\u5584\u306b\u3068\u3069\u307e\u3089\u305a\u3001\u76f8\u4e92\u306b\u9023\u643a\u3057\u306a\u304c\u3089\u9032\u5316\u3057\u3001\u3088\u308a\u9ad8\u3044\u30d3\u30b8\u30cd\u30b9\u4fa1\u5024\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<p>Genesys Cloud \u306e AI \u6a5f\u80fd\u306f\u3001\u3059\u3067\u306b\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u5411\u3051\u306e\u3055\u307e\u3056\u307e\u306a\u6d3b\u7528\u30b7\u30fc\u30f3\u3067\u5c0e\u5165\u3055\u308c\u3066\u304a\u308a\u3001\u4eca\u5f8c\u3055\u3089\u306b\u62e1\u5145\u3055\u308c\u308b\u4e88\u5b9a\u3067\u3059\u3002<\/p>\n<p>\u4f01\u696d\u304c\u3053\u308c\u3089\u306e\u6a5f\u80fd\u3092\u6d3b\u7528\u3067\u304d\u308b\u5177\u4f53\u7684\u306a\u4f8b\u3068\u3057\u3066\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u304c\u6319\u3052\u3089\u308c\u307e\u3059\uff1a<\/p>\n<ul>\n<li><strong>AI <\/strong><strong>\u7ffb\u8a33<\/strong>\uff1a \u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306f \u591a\u8a00\u8a9e\u3092\u8a71\u305b\u306a\u304f\u3066\u3082\u3001\u696d\u52d9\u306b\u8ca2\u732e\u53ef\u80fd \u3067\u3059\u3002AI \u304c\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u8a73\u7d30\u3092\u7ffb\u8a33\u3057\u3001\u5168\u6587\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30c8\u3084\u8981\u7d04\u3092\u542b\u3080\u60c5\u5831\u309270\u4ee5\u4e0a\u306e\u8a00\u8a9e\u3067\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u7c21\u5358\u306b\u5206\u6790\u3067\u304d\u3001\u8c4a\u5bcc\u306a\u30b3\u30f3\u30c6\u30af\u30b9\u30c8\u3092\u628a\u63e1\u3067\u304d\u307e\u3059\u3002<\/li>\n<li><strong>AI <\/strong><strong>\u30b5\u30de\u30ea\u30fc<\/strong>\uff1a AI\u30b5\u30de\u30ea\u30fc \u306f\u3001\u4f1a\u8a71\u30c7\u30fc\u30bf\u3092\u81ea\u52d5\u3067\u7c21\u6f54\u304b\u3064\u5b9f\u7528\u7684\u306a\u8981\u7d04\u306b\u5909\u63db\u3057\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u30ec\u30d3\u30e5\u30fc\u3092\u52b9\u7387\u5316\u3057\u307e\u3059\u3002\u30b3\u30f3\u30c6\u30af\u30b9\u30c8\u3092\u8003\u616e\u3057\u306a\u304c\u3089\u3001\u9867\u5ba2\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u53cc\u65b9\u306e\u91cd\u8981\u306a\u30dd\u30a4\u30f3\u30c8\u3084\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u6b63\u78ba\u306b\u62bd\u51fa\u3002\u3053\u306e\u751f\u6210AI\u6a5f\u80fd\u306b\u3088\u308a\u3001\u696d\u52d9\u30d5\u30ed\u30fc\u306e\u6700\u9069\u5316\u3001\u30ec\u30d3\u30e5\u30fc\u6642\u9593\u306e\u77ed\u7e2e\u3001\u8fc5\u901f\u304b\u3064\u7684\u78ba\u306a\u610f\u601d\u6c7a\u5b9a\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<li><strong>AI <\/strong><strong>\u30b9\u30b3\u30a2\u30ea\u30f3\u30b0<\/strong>\uff1a AI\u30b9\u30b3\u30a2\u30ea\u30f3\u30b0 \u306f\u3001\u54c1\u8cea\u8a55\u4fa1\u3092\u81ea\u52d5\u5316\u3057\u3001\u8fc5\u901f\u3067\u504f\u308a\u306e\u306a\u3044\u3001\u4e00\u8cab\u6027\u306e\u3042\u308b\u8a55\u4fa1\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3059\u3079\u3066\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u30ec\u30d3\u30e5\u30fc\u3057\u3001\u6ce8\u610f\u304c\u5fc5\u8981\u306a\u3084\u308a\u53d6\u308a\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u624b\u4f5c\u696d\u306b\u3088\u308b\u30b5\u30f3\u30d7\u30ea\u30f3\u30b0\u306e\u9650\u754c\u3092\u89e3\u6d88\u3057\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306e\u696d\u52d9\u52b9\u7387\u5316\u3068\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5411\u4e0a\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>AI\u306e\u672a\u6765\u3092\u898b\u636e\u3048\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u3001Genesys Cloud \u306f\u3088\u308a\u6df1\u3044\u30a4\u30f3\u30b5\u30a4\u30c8\u3068\u81ea\u52d5\u5316\u306b\u3088\u3063\u3066\u4eba\u306e\u80fd\u529b\u3092\u62e1\u5f35\u3057\u3001\u7af6\u4e89\u529b\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306e\u652f\u63f4\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u300c\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u5411\u3051 AI \u30b9\u30a4\u30fc\u30c8\u3092\u901a\u3058\u3066\u3001\u79c1\u305f\u3061\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u3068\u3068\u3082\u306b\u3001\u696d\u52d9\u306e\u3042\u308a\u65b9\u3092\u518d\u5b9a\u7fa9\u3057\u3066\u3044\u307e\u3059\u3002\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3068\u9ad8\u3044\u696d\u52d9\u52b9\u7387\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u6226\u7565\u7684\u306a\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u305f\u3081\u306e\u30de\u30af\u30ed\u8996\u70b9\u3068\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u6539\u5584\u306e\u305f\u3081\u306e\u30df\u30af\u30ed\u8996\u70b9\u306e\u4e21\u65b9\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30d3\u30b8\u30cd\u30b9\u4fa1\u5024\u306e\u52a0\u901f\u3068\u904b\u7528\u306e\u5353\u8d8a\u6027\u3092\u5927\u898f\u6a21\u306b\u5b9f\u73fe\u3067\u304d\u308b\u306e\u3067\u3059\u3002\u300d\u3068\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6700\u9ad8\u88fd\u54c1\u8cac\u4efb\u8005\uff08CPO\uff09\u3067\u3042\u308b \u30aa\u30ea\u30f4\u30a3\u30a8\u30fb\u30b8\u30e5\u30fc\u30f4\uff08Olivier Jouve\uff09 \u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u6210\u9577\u3092\u652f\u3048\u308b\u67d4\u8edf\u306a AI \u4fa1\u683c\u30e2\u30c7\u30eb<br \/>\n<\/strong>Genesys Cloud \u306e \u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u5411\u3051 AI \u306f\u3001\u67d4\u8edf\u306a AI \u30c8\u30fc\u30af\u30f3\u8ab2\u91d1\u30e2\u30c7\u30eb\u3092\u63a1\u7528\u3057\u3001\u4f01\u696d\u304c\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u30b9\u30b1\u30fc\u30eb\u3057\u3001\u5229\u7528\u3092\u6700\u9069\u5316\u3067\u304d\u308b\u4ed5\u7d44\u307f\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u306e\u30e2\u30c7\u30eb\u306b\u3088\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u3084\u6a5f\u80fd\u306e\u8fc5\u901f\u306a\u5c0e\u5165\u304c\u53ef\u80fd\u3068\u306a\u308a\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u5909\u5316\u306b\u5fdc\u3058\u3066\u30c8\u30fc\u30af\u30f3\u3092\u52d5\u7684\u306b\u5272\u308a\u5f53\u3066\u308b\u3053\u3068\u3067\u3001\u30b3\u30b9\u30c8\u3068\u904b\u7528\u306e\u6700\u9069\u5316\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<p>\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u5411\u3051 Genesys Cloud AI \u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/www.genesys.com\/blog\/post\/how-ai-and-automation-for-supervisors-can-boost-efficiency-and-employee-performance\">\u30d6\u30ed\u30b0<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><sup>1<\/sup>\u672c\u8a66\u7b97\u306f\u3001\u65e2\u5b58\u306eGenesys Cloud 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\u7121\u65ad\u8907\u5199\u30fb\u8ee2\u8f09\u3092\u7981\u3058\u307e\u3059\u3002Genesys\u3001Genesys\u30ed\u30b4\u3001Genesys Cloud\u3001Genesys Cloud CX\u3001GCNow\u3001Experience as a Service\u3001Radarr\u304a\u3088\u3073AppFoundry\u306f\u3001Genesys\u306e\u5546\u6a19\u3001\u30b5\u30fc\u30d3\u30b9\u30de\u30fc\u30af\u304a\u3088\u3073\/\u307e\u305f\u306f\u767b\u9332\u5546\u6a19\u3067\u3059\u3002\u305d\u306e\u4ed6\u306e\u4f1a\u793e\u540d\u304a\u3088\u3073\u30ed\u30b4\u306f\u3001\u5404\u793e\u306e\u767b\u9332\u5546\u6a19\u307e\u305f\u306f\u5546\u6a19\u3067\u3042\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e<br 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