{"id":559167,"date":"2025-02-27T14:14:51","date_gmt":"2025-02-27T22:14:51","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=559167"},"modified":"2025-02-27T14:14:51","modified_gmt":"2025-02-27T22:14:51","slug":"organizations-continue-to-choose-genesys-cloud-ai-to-transform-customer-and-employee-experiences-in-the-third-quarter-of-fiscal-year-2025","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/organizations-continue-to-choose-genesys-cloud-ai-to-transform-customer-and-employee-experiences-in-the-third-quarter-of-fiscal-year-2025","title":{"rendered":"\u4e16\u754c\u4e2d\u306e6000\u4ee5\u4e0a\u306e\u4f01\u696d\u304cGenesys Cloud AI\u3092\u63a1\u7528\u3001 2025\u4f1a\u8a08\u5e74\u5ea6\u7b2c3\u56db\u534a\u671f\u306b\u9867\u5ba2\u30fb\u5f93\u696d\u54e1\u4f53\u9a13\u306e\u5909\u9769\u3092\u63a8\u9032"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section 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href=\"https:\/\/www.genesys.com\/ja-jp\"><strong>\u30b8\u30a7\u30cd\u30b7\u30b9<\/strong><\/a><a href=\"https:\/\/www.genesys.com\/ja-jp\"><strong><sup>\u00ae<\/sup><\/strong><\/a><strong>\u306f\u3001Genesys Cloud\u2122 <\/strong><strong>\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5e74\u9593\u7d4c\u5e38\u53ce\u76ca\uff08 ARR <\/strong><strong>\uff09<\/strong><strong>\u203b1<\/strong> <strong>\u304c 2025<\/strong> <strong>\u4f1a\u8a08\u5e74\u5ea6<\/strong><strong>\u7b2c 3 <\/strong><strong>\u56db\u534a\u671f\uff08 2024 <\/strong><strong>\u5e74 8 <\/strong><strong>\u6708 1 <\/strong><strong>\u65e5\uff5e 10 <\/strong><strong>\u6708 31 <\/strong><strong>\u65e5\uff09\u306b\u7d04 18 <\/strong><strong>\u5104\u30c9\u30eb\u306b\u9054\u3057\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002Genesys Cloud ARR <\/strong><strong>\u306f\u524d\u5e74\u540c\u671f\u6bd4 40 %<\/strong><strong>\u4ee5\u4e0a\u306e\u6210\u9577\u3092\u9042\u3052\u3001 2025<\/strong> <strong>\u4f1a\u8a08\u5e74<\/strong><strong>\u5ea6\u7b2c 2 <\/strong><strong>\u56db\u534a\u671f\u304b\u3089\u3055\u3089\u306b\u52a0\u901f\u3057\u307e\u3057\u305f\u3002\u307e\u305f\u3001Genesys Cloud <\/strong><strong>\u306e\u7d14\u53ce\u76ca\u7dad\u6301\u7387\uff08 NRR <\/strong><strong>\uff09<\/strong><strong>\u203b2<\/strong> <strong>\u306f 11 <\/strong><strong>\u56db\u534a\u671f\u9023\u7d9a\u3067 120 %<\/strong><strong>\u3092\u8d85\u3048\u3001\u65e2\u5b58\u9867\u5ba2\u306b\u3088\u308b\u7d99\u7d9a\u7684\u306a\u62e1\u5927\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002\u3055\u3089\u306b\u30012025 <\/strong><strong>\u4f1a\u8a08\u5e74\u5ea6\u306e\u6700\u521d\u306e 9 <\/strong><strong>\u304b\u6708\u9593\u306b\u304a\u3044\u3066\u3001Genesys Cloud AI <\/strong><strong>\u306f\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u65b0\u898f\u30d3\u30b8\u30cd\u30b9\u306e 10 %<\/strong><strong>\u4ee5\u4e0a\u3092\u5360\u3081\u3001\u4f01\u696d\u304c Genesys Cloud <\/strong><strong>\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u529b\u3092\u6d3b\u7528\u3057\u3066\u9867\u5ba2\u304a\u3088\u3073\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u5909\u9769\u3057\u3088\u3046\u3068\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/strong><\/p>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08 CX \uff09\u696d\u754c\u306f\u3001\u5927\u304d\u306a\u5909\u9769\u671f\u3092\u8fce\u3048\u3066\u3044\u307e\u3059\u3002\u4f01\u696d\u306f\u30af\u30e9\u30a6\u30c9\u306e\u67d4\u8edf\u6027\u3001\u8010\u969c\u5bb3\u6027\u3001\u305d\u3057\u3066\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u3057\u3084\u3059\u3055\u3092\u6d3b\u304b\u3059\u305f\u3081\u306b\u3001\u30af\u30e9\u30a6\u30c9\u79fb\u884c\u3092\u52a0\u901f\u3055\u305b\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u5909\u9769\u306f\u3001 AI 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\/>\n\u7c73\u56fd\u3067\u6700\u3082\u77e5\u540d\u5ea6\u304c\u9ad8\u304f\u3001\u611b\u3055\u308c\u3066\u3044\u308b\u203b3 \u4e03\u9762\u9ce5\u30d6\u30e9\u30f3\u30c9\u3067\u3042\u308b Butterball \u306f\u3001\u4eba\u3005\u304c\u611b\u3092\u5206\u304b\u3061\u5408\u3046\u3053\u3068\u3092\u5927\u5207\u306b\u3057\u3066\u3044\u307e\u3059\u3002\u540c\u793e\u306e\u8c61\u5fb4\u7684\u306a\u300c Turkey Talk-Line \u300d\u306f\u3001Genesys Cloud CX\u00ae \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6d3b\u7528\u3057\u3001\u611f\u8b1d\u796d\u306e\u30db\u30b9\u30c8\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002\u9ad8\u5ea6\u306a\u5206\u6790\u6a5f\u80fd\u3001CRM \u7d71\u5408\u3001\u30b3\u30fc\u30eb\u30d0\u30c3\u30af\u30aa\u30d7\u30b7\u30e7\u30f3\u306a\u3069\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u3088\u308a\u8fc5\u901f\u304b\u3064\u5fdc\u7b54\u6027\u306e\u9ad8\u3044\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u304c\u5404\u554f\u3044\u5408\u308f\u305b\u3092\u5186\u6ed1\u3067\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u3082\u306e\u306b\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>IONOS Group<\/strong><br \/>\n\u30b0\u30ed\u30fc\u30d0\u30eb\u306a Web \u30db\u30b9\u30c6\u30a3\u30f3\u30b0\u4f01\u696d\u3067\u3042\u308b IONOS Group \u306f\u3001Genesys Cloud Predictive Engagement \u3092\u6d3b\u7528\u3057\u3001\u30c1\u30e3\u30c3\u30c8\u3092\u901a\u3058\u305f\u8ca9\u58f2\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387\u3092 68 %\u5411\u4e0a\u3055\u305b\u3001\u8a2a\u554f\u3042\u305f\u308a\u306e\u53ce\u76ca\u3092 29 %\u5897\u52a0\u3055\u305b\u307e\u3057\u305f\u3002\u3055\u3089\u306b\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u3092\u7d5e\u3063\u305f\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30c1\u30e3\u30c3\u30c8\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u306e\u7dcf\u6570\u3092 60 %\u524a\u6e1b\u3057\u3001\u696d\u52d9\u306e\u52b9\u7387\u5316\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002<\/p>\n<p><strong>\u30b5\u30a4\u30a2\u30e0\u30fb\u30b3\u30de\u30fc\u30b7\u30e3\u30eb\u9280\u884c\uff08 SCB \uff09<\/strong><br \/>\n\u30bf\u30a4\u521d\u306e\u5546\u696d\u9280\u884c\u3067\u3042\u308b SCB \u306f\u3001Genesys Cloud CX \u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5927\u5e45\u306b\u5411\u4e0a\u3055\u305b\u307e\u3057\u305f\u3002Genesys \u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u306e\u6700\u9069\u5316\u3068\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u306e\u8ffd\u8de1\u3092\u5f37\u5316\u3057\u3001\u30ea\u30d4\u30fc\u30c8\u30b3\u30fc\u30eb\u3092 50 %\u524a\u6e1b\u3001\u5e73\u5747\u5f85\u6a5f\u6642\u9593\u3092 25 %\u77ed\u7e2e\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u51e6\u7406\u6642\u9593\u3092 3 %\u524a\u6e1b\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3057\u3001\u30bf\u30a4\u306e\u9280\u884c\u696d\u754c\u306b\u304a\u3051\u308b SCB \u306e\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u304c\u3055\u3089\u306b\u5f37\u5316\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<p><strong>Narayana Health<\/strong><br \/>\n\u30a4\u30f3\u30c9\u3092\u4ee3\u8868\u3059\u308b\u533b\u7642\u6a5f\u95a2\u306e\u4e00\u3064\u3067\u3042\u308b Narayana Health \u306f\u3001Genesys Cloud \u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u60a3\u8005\u4f53\u9a13\u3092\u5927\u5e45\u306b\u6539\u9769\u3057\u307e\u3057\u305f\u30021 \u65e5\u3042\u305f\u308a 50,000 \u4ef6\u4ee5\u4e0a\u306e\u30b3\u30fc\u30eb\u306b\u5bfe\u5fdc\u3059\u308b\u7d71\u5408\u578b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6d3b\u7528\u3057\u3001\u5e73\u5747\u51e6\u7406\u6642\u9593\u3092 15 %\u524a\u6e1b\u3001\u5fdc\u7b54\u6642\u9593\u3092\u77ed\u7e2e\u3057\u3001\u9032\u5316\u3059\u308b\u60a3\u8005\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002Genesys \u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u5408\u7406\u5316\u3057\u3001\u904b\u7528\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u3068\u3068\u3082\u306b\u3001\u5e74\u9593 420 \u4e07\u4eba\u4ee5\u4e0a\u306e\u60a3\u8005\u306b\u5bfe\u3057\u3066\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9ad8\u54c1\u8cea\u306a\u30b1\u30a2\u3092\u63d0\u4f9b\u3057\u7d9a\u3051\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>eir<\/strong><br \/>\n\u30a2\u30a4\u30eb\u30e9\u30f3\u30c9\u6700\u5927\u306e\u901a\u4fe1\u4e8b\u696d\u8005\u3067\u3042\u308b eir \u306f\u3001Genesys Agent Copilot \u3092\u5c0e\u5165\u3057\u3001\u9867\u5ba2\u304a\u3088\u3073\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4f53\u9a13\u5411\u4e0a\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u30ca\u30ec\u30c3\u30b8\u8a18\u4e8b\u306e\u63a8\u85a6\u3001\u751f\u6210 AI \u306b\u3088\u308b\u901a\u8a71\u30e1\u30e2\u306e\u8981\u7d04\u3001\u5bfe\u5fdc\u30b3\u30fc\u30c9\u306e\u4e88\u6e2c\u6a5f\u80fd\u306a\u3069\u306b\u3088\u308a\u3001\u5e73\u5747\u51e6\u7406\u6642\u9593\u3092 1 \u5206\u4ee5\u4e0a\u77ed\u7e2e\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u304a\u3088\u3073\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u671f\u9593\u3092\u77ed\u7e2e\u3057\u307e\u3057\u305f\u3002<\/p>\n<p><strong>Swisscom AG<\/strong><br \/>\n\u30b9\u30a4\u30b9\u306e\u00a0 ICT \u696d\u754c\u3092\u727d\u5f15\u3059\u308b Swisscom AG \u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5909\u9769\u306e\u7b2c\u4e00\u6bb5\u968e\u3068\u3057\u3066 Genesys Cloud \u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002\u540c\u793e\u306e\u30c1\u30fc\u30e0\u306f\u3001\u97f3\u58f0\u3001Web \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3001E \u30e1\u30fc\u30eb\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30a2\u30b7\u30b9\u30c8\u3001\u696d\u52d9\u81ea\u52d5\u5316\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u7ba1\u7406\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u304a\u3088\u3073\u5f93\u696d\u54e1\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306b\u304a\u3044\u3066\u3001\u5171\u611f\u3068\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u91cd\u8996\u3059\u308b\u59ff\u52e2\u3092\u793a\u3057\u7d9a\u3051\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>Prvidr<\/strong><br \/>\n\u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\u306e\u5927\u624b\u30ab\u30b9\u30bf\u30de\u30fc\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u7ba1\u7406\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308b Prvidr \u306f\u3001\u4f01\u696d\u304c\u30c0\u30a4\u30ca\u30df\u30c3\u30af\u306a\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u4f53\u9a13\u3092\u7acb\u3061\u4e0a\u3052\u3001\u53ce\u76ca\u5316\u3057\u3001\u62e1\u5927\u3067\u304d\u308b\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3\u306e\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u7ba1\u7406\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002Genesys Cloud CX \u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u904b\u7528\u30b3\u30b9\u30c8\u3092 40 %\u524a\u6e1b\u3057\u3001\u5e73\u5747\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08 NPS \uff09\u3092 25 \u304b\u3089 55 \u3078\u3068\u5927\u5e45\u306b\u5411\u4e0a\u3055\u305b\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u696d\u754c\u3067\u306e\u8a55\u4fa1<\/strong><br \/>\nGenesys\u306f\u696d\u754c\u5185\u3067\u9ad8\u3044\u8a55\u4fa1\u3092\u53d7\u3051\u7d9a\u3051\u3066\u304a\u308a\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u91cd\u8981\u306a\u8a8d\u5b9a\u3092\u7372\u5f97\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li>2024 \u5e74 Gartner\u00ae Magic Quadrant\u2122 \u300c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30a2\u30ba\u30fb\u30a2\u30fb\u30b5\u30fc\u30d3\u30b9\u300d\u90e8\u9580\u3067\u30ea\u30fc\u30c0\u30fc\u306b\u8a8d\u5b9a\u3002 Genesys \u306f\u3001\u300c\u5b9f\u884c\u80fd\u529b\u300d\u306b\u304a\u3044\u3066\u6700\u3082\u9ad8\u3044\u8a55\u4fa1\u3092\u53d7\u3051\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-named-a-leader-in-the-2024-gartner-magic-quadrant-for-contact-center-as-a-service-for-10th-consecutive-year\">10 \u56de\u76ee\u306e Magic Quadrant \u30ea\u30fc\u30c0\u30fc<\/a>\u306e\u5ea7\u3092\u7372\u5f97\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>Gartner\u300c\u30af\u30ea\u30c6\u30a3\u30ab\u30eb\u30fb\u30b1\u30a4\u30d1\u30d3\u30ea\u30c6\u30a3\u300d\u30ec\u30dd\u30fc\u30c8\u3067\u9ad8\u8a55\u4fa1:\u00a0 Genesys \u306f\u3001 5 \u3064\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u306e\u3046\u3061 3 \u3064\u3067\u6700\u9ad8\u8a55\u4fa1\u3092\u7372\u5f97\u3057\u307e\u3057\u305f\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30bb\u30f3\u30bf\u30fc\uff08 4.04\/5 \uff09\u3001\u30a2\u30b8\u30e3\u30a4\u30eb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff08 3.97\/5 \uff09\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff08 4.14\/5 \uff09\u3002\u307e\u305f\u3001\u300c\u9ad8\u30dc\u30ea\u30e5\u30fc\u30e0\u30ab\u30b9\u30bf\u30de\u30fc\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff08 3.95\/5 \uff09\u300d\u3068\u300c\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30bb\u30f3\u30bf\u30fc\uff08 3.83\/5 \uff09\u300d\u3067\u306f 2 \u756a\u76ee\u306e\u8a55\u4fa1\u3092\u7372\u5f97\u3057\u307e\u3057\u305f\u3002Genesys \u306f\u3001\u4f01\u696d\u306e\u898f\u6a21\u3084\u696d\u52d9\u306e\u8907\u96d1\u6027\u3001\u5730\u57df\u3092\u554f\u308f\u305a\u3001\u591a\u69d8\u306a\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3053\u3068\u304c\u8a55\u4fa1\u3055\u308c\u305f\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002<sup>v<\/sup><\/li>\n<li>IDC MarketScape \u300c\u4e16\u754c\u306e\u4f1a\u8a71\u578b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u304a\u3088\u3073\u5206\u6790\u30d9\u30f3\u30c0\u30fc\u8a55\u4fa1\u300d\u3067\u30ea\u30fc\u30c0\u30fc\u306b\u9078\u51fa<br \/>\n\u30ec\u30dd\u30fc\u30c8\u3067\u306f\u3001\u300c Genesys \u306e\u9867\u5ba2\u306f\u3001Genesys Cloud CX \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u901a\u3058\u3066\u5e45\u5e83\u3044\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u4e00\u5143\u7ba1\u7406\u30fb\u6d3b\u7528\u3067\u304d\u308b\u70b9\u3001\u307e\u305f\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u6a5f\u80fd\u306e\u7d71\u5408\u3084\u4f7f\u3044\u3084\u3059\u3055\u3092\u9ad8\u304f\u8a55\u4fa1\u3057\u3066\u3044\u308b\u300d\u3068\u8a00\u53ca\u3055\u308c\u307e\u3057\u305f\u3002\u307e\u305f\u3001Genesys \u306f\u6700\u8fd1\u8cb7\u53ce\u3057\u305f Radarr \u306e\u30bd\u30fc\u30b7\u30e3\u30eb\u30ea\u30b9\u30cb\u30f3\u30b0\u3001\u5206\u6790\u3001\u6d88\u8cbb\u8005\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6280\u8853\u3092 Genesys Cloud CX \u306e\u65e2\u5b58\u6a5f\u80fd\u3068\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u7d71\u4e00\u611f\u306e\u3042\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<sup>vi<\/sup><\/li>\n<li>AWS \u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d1\u30fc\u30c8\u30ca\u30fc\u30fb\u30aa\u30d6\u30fb\u30b6\u30fb\u30a4\u30e4\u30fc\uff08\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u90e8\u9580\uff09\u300d\u306b 2 \u5e74\u9023\u7d9a\u3067\u9078\u51fa\u3002\u3053\u306e\u8cde\u306f\u3001 AWS \u4e0a\u3067\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u69cb\u7bc9\u3092\u901a\u3058\u3066\u3001\u9867\u5ba2\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u63a8\u9032\u3092\u652f\u63f4\u3059\u308b\u4f01\u696d\u3092\u8868\u5f70\u3059\u308b\u3082\u306e\u3067\u3001Genesys \u306f\u30b0\u30ed\u30fc\u30d0\u30eb\u30ea\u30fc\u30c0\u30fc\u306e\u4e00\u793e\u3068\u3057\u3066\u8a8d\u5b9a\u3055\u308c\u307e\u3057\u305f\u3002<\/li>\n<li>TrustRadius \u306e\u300c 2025 \u5e74<a href=\"https:\/\/solutions.trustradius.com\/vendor-blog\/2025-buyers-choice-winners\/\">\u30d0\u30a4\u30e4\u30fc\u30ba\u30c1\u30e7\u30a4\u30b9\u8cde<\/a>\u300d\u3092\u53d7\u8cde\u3002 Genesys Cloud CX \u306f\u3001\u30d3\u30b8\u30cd\u30b9\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u8cfc\u5165\u610f\u601d\u6c7a\u5b9a\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308b TrustRadius \u304b\u3089\u3001\u9ad8\u3044\u8a55\u4fa1\u3092\u53d7\u3051\u307e\u3057\u305f\u3002<\/li>\n<li>G2 \u306e\u8907\u6570\u30ab\u30c6\u30b4\u30ea\u3067\u8a55\u4fa1\u3002Genesys \u306f\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u696d\u754c\u306e\u4fe1\u983c\u3067\u304d\u308b\u5e02\u5834\u3067\u3042\u308b G2 \u306b\u304a\u3044\u3066\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u8907\u6570\u306e\u30ab\u30c6\u30b4\u30ea\u3067\u8a8d\u5b9a\u3092\u53d7\u3051\u307e\u3057\u305f\u3002\n<ul>\n<li>\u30c8\u30c3\u30d7 50 AI \u88fd\u54c1\u3001\u30c8\u30c3\u30d7 50 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3001\u30a2\u30e1\u30ea\u30ab\u3001APAC\u3001LATAM\u3001EMEA \u5404\u5730\u57df\u3067\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u90e8\u9580\u30ea\u30fc\u30c0\u30fc\u3001\u300c\u95a2\u4fc2\u6027\u300d\u304a\u3088\u3073\u300c\u4f7f\u3044\u3084\u3059\u3055\u300d\u3067\u306e\u30d9\u30b9\u30c8\u8a55\u4fa1\u3001\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u300c\u6700\u3082\u63a8\u85a6\u3055\u308c\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u300d\u88fd\u54c1\u3068\u3057\u3066\u8a55\u4fa1<\/li>\n<\/ul>\n<\/li>\n<li>2024 \u5e74\u3001Genesys \u306f\u300114 \u304b\u56fd\u306b\u304a\u3044\u3066\u300c<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-earns-2024-great-place-to-work-certification\"> Great Place to Work\u00ae<\/a> \u300d\u306b\u8a8d\u5b9a\u3055\u308c\u3001\u5f93\u696d\u54e1\u306e\u7d04 90 %\u304c\u300c\u50cd\u304d\u3084\u3059\u3044\u8077\u5834\u300d\u3068\u56de\u7b54\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong><strong><br \/>\n<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306b\u6700\u9ad8\u306e\u4f53\u9a13\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u3067\u3001\u4e16\u754c 100 \u30ab\u56fd\u4ee5\u4e0a 8000 \u793e\u3092\u8d85\u3048\u308b\u4f01\u696d\u306e\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3068\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u306e\u6539\u5584\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002AI \u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308b Genesys Cloud \u3092\u901a\u3058\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u4f01\u696d\u306b\u672a\u6765\u306e CX \u3092\u63d0\u4f9b\u3057\u3001\u5171\u611f\u6027\u306e\u3042\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305f\u4f53\u9a13\u306e\u63d0\u4f9b\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u30fb\u30cd\u30a4\u30c6\u30a3\u30d6\u306e\u4fe1\u983c\u6027\u306e\u9ad8\u3044 Genesys Cloud \u306f\u3001\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u9069\u5207\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u4f01\u696d\u7af6\u4e89\u529b\u3092\u9ad8\u3081\u308b\u3068\u3068\u3082\u306b\u3001\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u5f37\u5316\u3001\u52b9\u7387\u5316\u3001\u696d\u52d9\u6539\u5584\u3092\u63a8\u9032\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306e\u6210\u9577\u3092\u52a0\u901f\u3055\u305b\u307e\u3059\u3002\u8a73\u3057\u304f\u306f <a href=\"http:\/\/www.genesys.com\/ja-jp\">www.genesys.com\/ja-jp<\/a> \u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n<p>\u00a9 2024 Genesys. \u7121\u65ad\u8907\u5199\u30fb\u8ee2\u8f09\u3092\u7981\u3058\u307e\u3059\u3002Genesys\u3001Genesys\u30ed\u30b4\u3001Genesys Cloud\u3001Genesys Cloud CX\u3001GCNow\u3001Experience as a Service\u3001Radarr\u304a\u3088\u3073AppFoundry\u306f\u3001Genesys\u306e\u5546\u6a19\u3001\u30b5\u30fc\u30d3\u30b9\u30de\u30fc\u30af\u304a\u3088\u3073\/\u307e\u305f\u306f\u767b\u9332\u5546\u6a19\u3067\u3059\u3002\u305d\u306e\u4ed6\u306e\u4f1a\u793e\u540d\u304a\u3088\u3073\u30ed\u30b4\u306f\u3001\u5404\u793e\u306e\u767b\u9332\u5546\u6a19\u307e\u305f\u306f\u5546\u6a19\u3067\u3042\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e<br \/>\n<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8<br \/>\n\u6589\u85e4 \u54f2\u4e5f<br \/>\nTel: 03-5989-1430<br \/>\nEmail: <a href=\"mailto:tetsuya.saito@genesys.com\">tetsuya.saito@genesys.com<\/a><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u5e83\u5831\u4e8b\u52d9\u5c40\uff08\u30ab\u30fc\u30c4\u30e1\u30c7\u30a3\u30a2\u30ef\u30fc\u30af\u30b9\u5185\uff09<br \/>\n\u5c71\u6839\u30fb\u4f50\u85e4\u30fb\u30de\u30eb\u30af\u30fb\u30a2\u30ea\u30a2\u30eb<br \/>\nTel: 03-6427-1627<br \/>\nEmail: <a href=\"mailto:genesys@kartz.co.jp\">genesys@kartz.co.jp<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>\u203b1 Genesys Cloud \u306e\u5e74\u9593\u7d4c\u5e38\u53ce\u76ca\uff08 ARR \uff09\u306f\u3001Genesys Cloud \u306e\u4f1a\u8a08\u5e74\u5ea6\u306b\u304a\u3051\u308b\u56db\u534a\u671f\u3054\u3068\u306e\u53ce\u76ca\uff08\u5951\u7d04\u306b\u3088\u308b\u78ba\u5b9a\u984d\u304a\u3088\u3073\u4f7f\u7528\u91cf\u30d9\u30fc\u30b9\u306e\u53ce\u76ca\u3092\u542b\u3080\uff09\u3092 4 \u500d\u3057\u305f\u91d1\u984d\u3068\u3057\u3066\u5b9a\u7fa9\u3055\u308c\u307e\u3059\u3002<br \/>\n\u203b2 Genesys Cloud \u306e\u7d14\u53ce\u76ca\u7dad\u6301\u7387\uff08 NRR \uff09\u306f\u3001\u5bfe\u8c61\u3068\u306a\u308b\u56db\u534a\u671f\u306b\u304a\u3044\u3066\u3001\u524d\u4f1a\u8a08\u5e74\u5ea6\u306e\u540c\u671f\u9593\u306b\u53ce\u76ca\u3092\u751f\u307f\u51fa\u3057\u305f\u9867\u5ba2\u304b\u3089\u306e Genesys Cloud \u53ce\u76ca\u306e\u7dad\u6301\u5272\u5408\u3068\u3057\u3066\u5b9a\u7fa9\u3055\u308c\u307e\u3059\u3002<br \/>\n\u203b3 Source: 2023 Kantar Brand Tracking Oct 2023 n=351<br \/>\niv Gartner Magic Quadrant for Contact Center as a Service, Drew Kraus, Pri Rathnayake, Megan Fernandez, Pankil Sheth, Jason Bridge, 28 October 2024<br \/>\nv Gartner, Critical Capabilities for Contact Center as a Service, Megan Fernandez, Drew Kraus, Pri Rathnayake, Pankil Sheth, Jason Bridge, 28 October 2024<br \/>\n\u514d\u8cac\u4e8b\u9805<br \/>\nGartner 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#US52047824, 2024\u5e7412\u6708[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !impo [&hellip;]<\/p>\n","protected":false},"author":1037,"featured_media":0,"template":"","class_list":["post-559167","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"12\/12\/2024","utm_pass":false,"asset_expiration":"","enable_external_utm":false,"disable_chat":false,"meta_title":"","meta_description":"\u4e16\u754c\u4e2d\u306e6000\u4ee5\u4e0a\u306e\u4f01\u696d\u304cGenesys Cloud 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