{"id":546166,"date":"2024-11-04T19:20:03","date_gmt":"2024-11-05T03:20:03","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=546166"},"modified":"2024-11-04T19:20:03","modified_gmt":"2024-11-05T03:20:03","slug":"genesys-named-a-leader-in-the-2024-gartner-magic-quadrant-for-contact-center-as-a-service-for-10th-consecutive-year","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-named-a-leader-in-the-2024-gartner-magic-quadrant-for-contact-center-as-a-service-for-10th-consecutive-year","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u30012024\u5e74\u5ea6Gartner\u00ae\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8\u2122\u306b\u304a\u3044\u306610\u5e74\u9023\u7d9a\u3067\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u30ea\u30fc\u30c0\u30fc\u306b\u4f4d\u7f6e\u4ed8\u3051"},"content":{"rendered":"<div 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Capabilities \u30ec\u30dd\u30fc\u30c8\u306e 5 \u3064\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u306e\u3046\u30613\u3064\u3067\u6700\u9ad8\u8a55\u4fa1\u3092\u7372\u5f97<\/em><\/h2>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<strong>\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3 \u2014 2024\u5e7410\u670830\u65e5\u00a0 \u2014 \u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b<a href=\"https:\/\/www.genesys.com\/ja-jp\">\u30b8\u30a7\u30cd\u30b7\u30b9\u00ae<\/a>\u306f\u3001\u7c73\u30ac\u30fc\u30c8\u30ca\u30fc\u793e 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Service\u300d\u306b\u304a\u3044\u3066\u3001\u5b9f\u884c\u80fd\u529b\u3068\u30d3\u30b8\u30e7\u30f3\u306e\u5b8c\u5168\u6027\u3092\u8a55\u4fa1\u3055\u308c\u3001\u30ea\u30fc\u30c0\u30fc\u306b\u4f4d\u7f6e\u4ed8\u3051\u3089\u308c\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8\u306b\u304a\u3044\u306610\u5e74\u9023\u7d9a\u3067\u30ea\u30fc\u30c0\u30fc\u306b\u9078\u51fa\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/strong><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u30ac\u30fc\u30c8\u30ca\u30fc\u306e\u6700\u65b0\u30ec\u30dd\u30fc\u30c8\u306b\u304a\u3044\u3066\u30014\u5e74\u9023\u7d9a\u3067\u5b9f\u884c\u529b\u306e\u8a55\u4fa1\u3067\u6700\u9ad8\u4f4d\u306b\u4f4d\u7f6e\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u6210\u529f\u306e\u80cc\u666f\u306b\u306f\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u53ef\u7528\u6027\u3092\u63d0\u4f9b\u3059\u308bGenesys 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Cloud\u306f\u4e16\u754c\u4e2d\u306e6,000\u3092\u8d85\u3048\u308b\u4f01\u696d\u304b\u3089\u4fe1\u983c\u3055\u308c\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u4fc3\u9032\u3057\u3001\u512a\u308c\u305f\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6700\u9ad8\u88fd\u54c1\u8cac\u4efb\u8005\u3067\u3042\u308b\u30aa\u30ea\u30f4\u30a3\u30a8\u30fb\u30b8\u30e5\u30fc\u30d6\u306f\u300c\u30ac\u30fc\u30c8\u30ca\u30fc\u304b\u3089\u306e\u3053\u306e\u4e00\u8cab\u3057\u305f\u8a55\u4fa1\u306f\u3001\u5f53\u793e\u304c\u591a\u69d8\u306a\u7d44\u7e54\u306e\u30af\u30e9\u30a6\u30c9\u5909\u9769\u3092\u52a0\u901f\u3057\u3001AI\u306b\u3088\u308b\u6210\u679c\u3092\u63a8\u9032\u3059\u308b\u3053\u3068\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u308b\u8a3c\u3060\u3068\u8003\u3048\u3066\u3044\u307e\u3059Genesys 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Quadrant\u306f\u3001Gartner, Inc.\u304a\u3088\u3073\/\u307e\u305f\u306f\u305d\u306e\u95a2\u9023\u4f1a\u793e\u306e\u7c73\u56fd\u304a\u3088\u3073\u56fd\u969b\u7684\u306a\u767b\u9332\u5546\u6a19\u3067\u3059\u3002\u3053\u308c\u3089\u306f\u8a31\u53ef\u3092\u5f97\u3066\u4f7f\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u5168\u8457\u4f5c\u6a29\u306f\u4fdd\u7559\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>[1]Source: Gartner Magic Quadrant for Contact Center as a Service, Drew Kraus, Pri Rathnayake, Megan Fernandez, Pankil Sheth, Jason Bridge, 28 October 2024<\/p>\n<p>Gartner, Critical Capabilities for Contact Center as a Service, Megan Fernandez, Drew Kraus, Pri Rathnayake, Pankil Sheth, Jason Bridge, 28 October 2024<\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong><strong><br 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