{"id":535759,"date":"2024-09-08T22:29:40","date_gmt":"2024-09-09T05:29:40","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=535759"},"modified":"2024-09-08T22:29:40","modified_gmt":"2024-09-09T05:29:40","slug":"genesys-reveals-result-of-ai-usage-in-cx-in-japan","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-reveals-result-of-ai-usage-in-cx-in-japan","title":{"rendered":"\u751f\u6210AI\u306b\u5bfe\u3057\u3066\u3001\u65e5\u672c\u4f01\u696d\u306f\u300c\u81ea\u52d5\u5316\u3088\u308a\u3082\u9867\u5ba2\u7406\u89e3\u300d\u3092\u91cd\u8996"},"content":{"rendered":"

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\n<\/em><\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1572297878492{padding-top: 0px !important;}”][vc_row][vc_column][vc_column_text css=””]\u6771\u4eac\u30fc2024\u5e749\u6708<\/strong>\u3001\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e\uff08\u672c\u793e\uff1a\u6771\u4eac\u90fd\u6e2f\u533a\u3001\u4ee3\u8868\u53d6\u7de0\u5f79\u793e\u9577\uff1a\u30dd\u30fc\u30eb\u30fb\u4f0a\u85e4\u30fb\u30ea\u30c3\u30c1\u30fc\uff09\u306f\u672c\u65e5\u3001\u65e5\u672c\u4f01\u696d\u306eCX\u306b\u304a\u3051\u308bAI\u306e\u5229\u7528\u72b6\u6cc1\u306b\u95a2\u3059\u308b\u8abf\u67fb\u7d50\u679c\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u8abf\u67fb\u304b\u3089\u3001\u65e5\u672c\u4f01\u696d\u306e60\uff05\u304c\u3059\u3067\u306bAI\u3092\u5c0e\u5165\u3057\u3066\u304a\u308a\u300116.7\uff05\u304c\u5c0e\u5165\u3092\u691c\u8a0e\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u660e\u3089\u304b\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u5c0e\u5165\u3092\u691c\u8a0e\u3057\u3066\u3044\u308b\u65e5\u672c\u4f01\u696d\u3067\u306f\u3001\u9867\u5ba2\u306e\u611f\u60c5\u3092\u7406\u89e3\u3059\u308b\u751f\u6210AI\u306e\u6d3b\u7528\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u3044\u308b\u3053\u3068\u304c\u308f\u304b\u308a\u307e\u3057\u305f\u3002<\/p>\n

AI<\/strong>\u5c0e\u5165\u304c\u4e00\u822c\u7684\u306b\u306a\u308a\u3064\u3064\u3042\u308bCX\u95a2\u9023\u696d\u52d9
\n<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u5b9f\u65bd\u3057\u305f\u3053\u306e\u8abf\u67fb\u3067\u306f\u3001AI\u3092\u5c0e\u5165\u6e08\u307f\u307e\u305f\u306f\u5c0e\u5165\u3092\u8a08\u753b\u3057\u3066\u3044\u308b\u4f01\u696d\u306e57.4\uff05\u304cCX\u696d\u52d9\u306bAI\u3092\u4f7f\u7528\u3001\u3082\u3057\u304f\u306f\u4f7f\u7528\u3092\u691c\u8a0e\u3057\u3066\u304a\u308a\u3001\u9867\u5ba2\u4f53\u9a13\u6226\u7565\u306b\u304a\u3051\u308bAI\u6d3b\u7528\u304c\u3059\u3067\u306b\u4e00\u822c\u5316\u3057\u3064\u3064\u3042\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001CX\u306bAI\u3092\u5c0e\u5165\u3057\u3066\u3044\u308b\u4f01\u696d\u306e86.4\uff05\u304c\u300c\uff08AI\u3092\uff09\u52b9\u679c\u7684\u306b\u6d3b\u7528\u3057\u3066\u3044\u308b\u300d\u3068\u56de\u7b54\u3057\u3066\u304a\u308a\u3066\u304a\u308a\u3001\u5404\u793e\u306e\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u306e\u9054\u6210\u306e\u80cc\u666f\u306b\u306f\u3001AI\u306e\u5229\u6d3b\u7528\u304c\u6df1\u304f\u95a2\u308f\u3063\u3066\u3044\u308b\u3053\u3068\u304c\u308f\u304b\u308a\u307e\u3059\u3002<\/p>\n

\u751f\u6210AI\u6d3b\u7528\u306b\u3088\u3063\u3066\u3001\u65e5\u672c\u4f01\u696d\u306eCX\u6226\u7565\u306f\u696d\u52d9\u81ea\u52d5\u5316\u304b\u3089\u300c\u9867\u5ba2\u7406\u89e3\u300d\u3078\u30b7\u30d5\u30c8
\n<\/strong>AI\u306b\u5bfe\u3059\u308b\u671f\u5f85\u3068\u3057\u3066\u306f\u3001\u300c\u5fdc\u7b54\u6642\u9593\u306e\u77ed\u7e2e\u3084\u8fc5\u901f\u306a\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\uff0854.7\uff05\uff09\u300d\u300c24\/7\u306e\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u304a\u3088\u3073\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30aa\u30d7\u30b7\u30e7\u30f3\u306e\u62e1\u5145\uff0851\uff05\uff09\u300d\u306a\u3069CX\u696d\u52d9\u306e\u52b9\u7387\u5316\u3092\u5229\u70b9\u3068\u3057\u3066\u6319\u3052\u3066\u3044\u3044\u307e\u3059\u3002\u305d\u308c\u306b\u5bfe\u3057\u3066\u3001\u751f\u6210AI\u306b\u5bfe\u3059\u308b\u6700\u3082\u9ad8\u3044\u671f\u5f85\u306f\u3001\u300c\u9867\u5ba2\u7406\u89e3\u306e\u5411\u4e0a\uff0854.7\uff05\uff09\u300d\u3067\u3042\u308a\u3001\u300c\u9867\u5ba2\u5bfe\u5fdc\u306a\u3069\u306e\u81ea\u52d5\u5316\uff0841\uff05\uff09\u300d\u3092\u5927\u304d\u304f\u4e0a\u56de\u3063\u3066\u3044\u307e\u3059\u3002\u4f01\u696d\u306f\u751f\u6210AI\u306e\u6d3b\u7528\u3092\u304d\u3063\u304b\u3051\u306b\u3001\u9867\u5ba2\u306e\u611f\u60c5\u3092\u6b63\u78ba\u306b\u7406\u89e3\u3057\u3001\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306eAI\u6d3b\u7528\u306b\u30b7\u30d5\u30c8\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3068\u8a00\u3048\u305d\u3046\u3067\u3059\u3002<\/p>\n

AI<\/strong>\u5c0e\u5165\u306b\u304a\u3051\u308b\u8ab2\u984c\u3068\u61f8\u5ff5
\n<\/strong>\u4e00\u65b9\u3067\u8abf\u67fb\u7d50\u679c\u304b\u3089\u306f\u3001AI\u5c0e\u5165\u306b\u306f\u3044\u304f\u3064\u304b\u306e\u61f8\u5ff5\u304c\u3042\u308b\u3053\u3068\u3082\u660e\u3089\u304b\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u6700\u3082\u4e00\u822c\u7684\u306a\u8ab2\u984c\u306f\u6280\u8853\u3092\u7406\u89e3\u3059\u308b\u30b9\u30bf\u30c3\u30d5\u306e\u4e0d\u8db3\uff0844.3\uff05\uff09\u3067\u3042\u308a\u3001\u3053\u308c\u306fAI\u5c0e\u5165\u306e\u5927\u304d\u306a\u969c\u58c1\u3068\u306a\u3063\u3066\u304a\u308a\u3001\u3088\u308a\u826f\u3044\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u304a\u3088\u3073\u63a1\u7528\u306e\u5fc5\u8981\u6027\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002\u6b21\u3044\u3067\u3001\u30a8\u30e9\u30fc\u3084\u4e0d\u6b63\u78ba\u3055\uff0827.3\uff05\uff09\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30ea\u30b9\u30af\uff0821.7\uff05\uff09\u304c\u4e3b\u306a\u61f8\u5ff5\u4e8b\u9805\u3068\u3057\u3066\u6319\u3052\u3089\u308c\u3066\u304a\u308a\u3001AI\u306b\u306f\u591a\u304f\u306e\u5229\u70b9\u304c\u3042\u308b\u4e00\u65b9\u3067\u3001\u305d\u306e\u9069\u5207\u306a\u6d3b\u7528\u306b\u306f\u7ba1\u7406\u306e\u5fc5\u8981\u6027\u3084\u3055\u307e\u3056\u307e\u306a\u30ea\u30b9\u30af\u304c\u5b58\u5728\u3059\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u307e\u305f\u3001CX\u5206\u91ce\u306b\u304a\u3044\u3066\u306f\u3001\u300c\u4fe1\u983c\u306e\u69cb\u7bc9\uff0852.0\uff05\uff09\u300d\u3084\u300c\u9867\u5ba2\u306e\u8996\u70b9\u3084\u611f\u60c5\u306e\u7406\u89e3\uff0846.7\uff05\uff09\u300d\u306fAI\u3067\u306f\u4ee3\u66ff\u4e0d\u53ef\u80fd\u3068\u3055\u308c\u3066\u304a\u308a\u3001AI\u304cCX\u306e\u591a\u304f\u306e\u5074\u9762\u3092\u5411\u4e0a\u3055\u305b\u308b\u4e00\u65b9\u3067\u3001\u7279\u5b9a\u306e\u4eba\u9593\u7684\u8981\u7d20\u306fAI\u6280\u8853\u3067\u306f\u5bfe\u5fdc\u304c\u3067\u304d\u306a\u3044\u91cd\u8981\u306a\u3082\u306e\u3068\u6349\u3048\u3089\u308c\u3066\u3044\u308b\u4e8b\u5b9f\u304c\u3053\u306e\u8abf\u67fb\u7d50\u679c\u304b\u3089\u5224\u660e\u3057\u307e\u3057\u305f\u3002AI\u304c\u6301\u3064\u53ef\u80fd\u6027\u3068\u9650\u754c\u3092\u7406\u89e3\u3057\u3001\u9069\u5207\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u4f01\u696d\u306e\u6210\u529f\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n

\u300c\u4eca\u56de\u306e\u8abf\u67fb\u304b\u3089\u3001CX\u6226\u7565\u306b\u304a\u3051\u308b\u751f\u6210AI\u306e\u6d3b\u7528\u306b\u5bfe\u3057\u3066\u3001\u4eba\u9593\u306e\u611f\u60c5\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u5f93\u6765\u306e\u751f\u7523\u6027\u6307\u6a19\u3068\u540c\u3058\u4ee5\u4e0a\u306b\u91cd\u8981\u8996\u3055\u308c\u3066\u3044\u308b\u3068\u3044\u3046\u3053\u3068\u304c\u660e\u3089\u304b\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u65e5\u672c\u4f01\u696d\u306f\u3001\u751f\u6210AI\u3092\u6d3b\u7528\u3057\u3066\u611f\u60c5\u7684\u306a\u624b\u304c\u304b\u308a\u3092\u89e3\u8aad\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u3068\u306e\u6df1\u3044\u3064\u306a\u304c\u308a\u3092\u80b2\u3080\u3053\u3068\u304c\u3067\u304d\u3001\u3088\u308a\u5171\u611f\u7684\u3067\u53cd\u5fdc\u306e\u826f\u3044\u9867\u5ba2\u4f53\u9a13\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u300d\u3068\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u65e5\u672c\u6cd5\u4eba\u4ee3\u8868\u306e\u30dd\u30fc\u30eb\u30fb\u4f0a\u85e4\u30fb\u30ea\u30c3\u30c1\u30fc\u306f\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u8abf\u67fb\u6982\u8981
\n<\/strong>\u8abf\u67fb\u65b9\u6cd5\uff1a\u8abf\u67fb\u4f1a\u793e\u306b\u3088\u308b\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb
\n\u8abf\u67fb\u671f\u9593\uff1a2024\u5e746\u6708
\n\u5bfe\u8c61\u8005\u3000\uff1a\u793e\u54e1\u6570\u304c500\u4eba\u4ee5\u4e0a\u3001\u4fc2\u9577\u4ee5\u4e0a\u306e\u610f\u601d\u6c7a\u5b9a\u8005300\u540d<\/p>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong>
\n\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306b\u6700\u9ad8\u306e\u4f53\u9a13\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u3067\u3001\u4e16\u754c100\u30ab\u56fd\u4ee5\u4e0a8000\u793e\u3092\u8d85\u3048\u308b\u4f01\u696d\u306e\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u306e\u6539\u5584\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002AI\u3092\u6d3b\u7528\u3057\u305f\u696d\u754cNo.1\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308bGenesys Cloud\u3092\u901a\u3058\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u4f01\u696d\u306b\u672a\u6765\u306eCX\u3092\u63d0\u4f9b\u3057\u3001\u5171\u611f\u6027\u306e\u3042\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305f\u4f53\u9a13\u306e\u63d0\u4f9b\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u7531\u6765\u306e\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308bGenesys Cloud\u306f\u3001\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u9069\u5207\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u4f01\u696d\u7af6\u4e89\u529b\u3092\u9ad8\u3081\u308b\u3068\u3068\u3082\u306b\u3001\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u5f37\u5316\u3001\u52b9\u7387\u5316\u3001\u696d\u52d9\u6539\u5584\u3092\u63a8\u9032\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306e\u6210\u9577\u3092\u52a0\u901f\u3055\u305b\u307e\u3059\u3002\u8a73\u3057\u304f\u306fwww.genesys.com\/ja-jp<\/a>\u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n

\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e
\n<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8
\n\u6589\u85e4 \u54f2\u4e5f
\nTel: 03-5989-1430
\nEmail: tetsuya.saito@genesys.com<\/a><\/p>\n

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