{"id":532852,"date":"2024-08-12T23:11:39","date_gmt":"2024-08-13T06:11:39","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=532852"},"modified":"2024-08-12T23:12:38","modified_gmt":"2024-08-13T06:12:38","slug":"inet-support-achieving-functional-transformation-in-bpo-business-with-genesys-cloud","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/inet-support-achieving-functional-transformation-in-bpo-business-with-genesys-cloud","title":{"rendered":"\u30a2\u30a4\u30cd\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8\u3001Genesys Cloud\u306e\u5c0e\u5165\u306b\u3088\u3063\u3066 BPO\u30d3\u30b8\u30cd\u30b9\u306e\u6a5f\u80fd\u5909\u9769\u3092\u5b9f\u73fe"},"content":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1572299908147{padding-bottom: 0px !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text css=”” el_class=”pre_h1″]2024\u5e748\u670813\u65e5\uff08\u706b\uff09\u65e5\u672c\u767a\u8868[\/vc_column_text][vc_column_text css=””]<\/p>\n

\u30a2\u30a4\u30cd\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8\u3001Genesys Cloud\u306e\u5c0e\u5165\u306b\u3088<\/strong>\u3063\u3066
\nBPO\u30d3\u30b8\u30cd\u30b9\u306e\u6a5f\u80fd\u5909\u9769\u3092\u5b9f\u73fe<\/strong><\/h1>\n

\u904b\u7528\u306e\u67d4\u8edf\u6027\u3068\u4fca\u654f\u6027\u304c\u5411\u4e0a\u3057<\/em>\u3001<\/em>Genesys Cloud<\/em>\u4e0a\u306e\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u8a2d\u5b9a\u306b\u3088\u308a\u3001
\n\u65b0\u898f\u6848\u4ef6\u306e\u7acb\u3061\u4e0a\u3052\u6642\u9593\u304c\u5927\u5e45\u306b\u77ed\u7e2e<\/em><\/h2>\n

<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1572297878492{padding-top: 0px !important;}”][vc_row][vc_column][vc_column_text css=””]\u6771\u4eac \u2014 2024\u5e748\u670813\u65e5 \u2014<\/strong> \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30af\u30e9\u30a6\u30c9\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e(\u672c\u793e\uff1a\u6771\u4eac\u90fd\u6e2f\u533a\u3001\u4ee3\u8868\u53d6\u7de0\u5f79\u793e\u9577\uff1a\u30dd\u30fc\u30eb\u30fb\u4f0a\u85e4\u30fb\u30ea\u30c3\u30c1\u30fc\u3000\u4ee5\u4e0b\uff1a\u30b8\u30a7\u30cd\u30b7\u30b9\uff09\u306f\u3053\u306e\u5ea6\u3001\u6c11\u9593\u4f01\u696d\u53ca\u3073\u884c\u653f\u5411\u3051\u306b\u5168\u56fd5\u90fd\u5e9c\u770c\u306b\u304a\u3051\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u3084\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u53d7\u8a17\u3001\u4ee3\u7406\u5e97\u8ca9\u58f2\u4e8b\u696d\u3092\u63d0\u4f9b\u3059\u308b\u682a\u5f0f\u4f1a\u793e\u30a2\u30a4\u30cd\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8\uff08\u672c\u793e\uff1a\u6771\u4eac\u90fd\u8c4a\u5cf6\u533a\u3001\u4ee3\u8868\u7de0\u5f79\u793e\u9577\uff1a\u79cb\u5c71\u6566\u53f8\u3000\u3000\u4ee5\u4e0b\uff1a\u30a2\u30a4\u30cd\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8\uff09\u304cGenesys Cloud \u2122\ufe0f\u3092\u5c0e\u5165\u3057\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u57fa\u76e4\u3092\u30aa\u30f3\u30d7\u30ec\u304b\u3089\u30af\u30e9\u30a6\u30c9\u3078\u79fb\u884c\u3057\u305f\u3053\u3068\u3092\u304a\u77e5\u3089\u305b\u3057\u307e\u3059\u3002\u3053\u306e\u79fb\u884c\u306b\u3088\u308a\u3001\u30a2\u30a4\u30cd\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8\u306f\u904b\u7528\u306e\u67d4\u8edf\u6027\u304c\u5411\u4e0a\u3057\u3001\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306e\u52b9\u7387\u5316\u304c\u56f3\u3089\u308c\u307e\u3057\u305f\u3002<\/p>\n

2006\u5e74\u306b\u8a2d\u7acb\u3055\u308c\u305f\u30a2\u30a4\u30cd\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8\u306f\u30012023\u5e744\u6708\u304b\u3089\uff33\uff23\uff33\uff2b\u30b5\u30fc\u30d3\u30b9\u30a6\u30a7\u30a2\u30b0\u30eb\u30fc\u30d7\u306e\u4e00\u54e1\u3068\u3057\u3066\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u3092\u8ef8\u306b\u3001\u4eba\u6750\u6d3e\u9063\u3084BPO\u306a\u3069\u3001\u4f01\u696d\u3084\u5b98\u516c\u5e81\u306e\u304a\u5ba2\u69d8\u5bfe\u5fdc\u3092\u591a\u5c90\u306b\u308f\u305f\u3063\u3066\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002\u540c\u793e\u3067\u306f\u4ee5\u524d\u304b\u3089\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30b7\u30b9\u30c6\u30e0\u57fa\u76e4\u3067\u3042\u308bPBX\u306e\u6700\u65b0\u5316\u3068\u6700\u9069\u306a\u8a2d\u5099\u6295\u8cc7\u3092\u6a21\u7d22\u3057\u3066\u3044\u307e\u3057\u305f\u3002\u5f93\u524d\u3001\u6771\u4eac\u3001\u5927\u962a\u3092\u542b\u3081\u305f\u8907\u6570\u62e0\u70b9\u3067\u306f\u3001\u7570\u306a\u308b\u30b7\u30b9\u30c6\u30e0\u3092\u5229\u7528\u3057\u3001\u62e0\u70b9\u9593\u306e\u6848\u4ef6\u9023\u643a\u304c\u30b9\u30e0\u30fc\u30ba\u306b\u3067\u304d\u306a\u3044\u3053\u3068\u3001\u6848\u4ef6\u306b\u5408\u308f\u305b\u305f\u8a2d\u5b9a\u5909\u66f4\u306b\u6642\u9593\u304c\u304b\u304b\u308b\u306a\u3069\u306e\u8ab2\u984c\u3082\u62b1\u3048\u3066\u3044\u307e\u3057\u305f\u3002\u305d\u308c\u3089\u306b\u52a0\u3048\u3001\u6c11\u9593\u4f01\u696d\u306e\u6210\u9577\u306b\u5bfe\u5fdc\u3057\u3001\u3088\u308a\u5305\u62ec\u7684\u306a\u63d0\u6848\u304c\u6c42\u3081\u3089\u308c\u308b\u6642\u671f\u3067\u3042\u308b\u3053\u3068\u3092\u8003\u3048\u3001DX\u5b9f\u73fe\u3092\u53ef\u80fd\u3068\u3059\u308b\u62e1\u5f35\u6027\u306e\u9ad8\u3044\u30af\u30e9\u30a6\u30c9\u3078\u306e\u30b7\u30b9\u30c6\u30e0\u79fb\u884c\u306e\u691c\u8a0e\u3092\u958b\u59cb\u3057\u307e\u3057\u305f\u3002\u3053\u3046\u3057\u305f\u8ab2\u984c\u3092\u30af\u30ea\u30a2\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6bd4\u8f03\u3057\u305f\u7d50\u679c\u3001\u5185\u88fd\u5316\u306e\u5bfe\u5fdc\u3001\u969c\u5bb3\u6642\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3001\u7a3c\u50cd\u7ba1\u7406\u3001\u30d0\u30fc\u30b7\u30e7\u30f3\u30a2\u30c3\u30d7\u306e\u30b5\u30dd\u30fc\u30c8\u306a\u3069\u306e\u6761\u4ef6\u3092\u6e80\u305f\u3059Genesys Cloud\u306e\u63a1\u7528\u3092\u6c7a\u5b9a\u3057\u307e\u3057\u305f\u3002<\/p>\n

Genesys Cloud\u306e\u5c0e\u5165\u306f\u3001\u30a2\u30a4\u30cd\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8\u306e\u696d\u52d9\u306b\u304a\u3044\u3066\u3001\u5927\u304d\u306a\u5909\u5316\u3092\u3082\u305f\u3089\u3057\u307e\u3057\u305f\u3002\u696d\u52d9\u5b9f\u65bd\u62e0\u70b9\u306e\u9078\u629e\u81ea\u7531\u5ea6\u304c\u9ad8\u307e\u3063\u305f\u3053\u3068\u306b\u52a0\u3048\u3001\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u306e\u8abf\u6574\u306b\u3088\u308a\u8fc5\u901f\u306a\u65b0\u898f\u696d\u52d9\u306e\u7acb\u3061\u4e0a\u3052\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001\u4ee5\u524d\u306e\u30b7\u30b9\u30c6\u30e0\u3067\u306f2\u9031\u9593\u304b\u304b\u3063\u3066\u3044\u305f\u4f5c\u696d\u30921\u9031\u9593\u4ee5\u5185\u3067\u5c55\u958b\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u96fb\u8a71\u56de\u7dda\u306e\u6570\u3092\u81ea\u7531\u306b\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3067\u304d\u308b\u306a\u3069\u3001\u30c1\u30e3\u30cd\u30eb\u306e\u5897\u6e1b\u306b\u5bfe\u5fdc\u3067\u304d\u3001\u30b3\u30b9\u30c8\u3092\u8003\u616e\u3057\u306a\u304c\u3089\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u305f\u67d4\u8edf\u306a\u30b5\u30dd\u30fc\u30c8\u3067\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n

\u30a2\u30a4\u30cd\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8\u306f\u3001\uff21\uff29\u306e\u6d3b\u7528\u3001\u30ce\u30f3\u30dc\u30a4\u30b9\u9818\u57df\u3078\u306e\u5c55\u958b\u3001\u30b7\u30b9\u30c6\u30e0\u7d71\u5408\u306e\u5f37\u5316\u306a\u3069\u3092\u898b\u636e\u3048\u3066DX\u306e\u63a8\u9032\u3092\u5b9f\u73fe\u3057\u3066\u3044\u304f\u4e88\u5b9a\u3067\u3059\u3002\u307e\u305f\u3001\u540c\u793e\u306f\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08EX\uff09\u306e\u5411\u4e0a\u306b\u3082\u529b\u3092\u5165\u308c\u3066\u304a\u308a\u3001Genesys Cloud Workforce Engagement Management\u306a\u3069\u306e\u6a5f\u80fd\u3067\u512a\u308c\u305fEX\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002\u54c1\u8cea\u3078\u306e\u3053\u3060\u308f\u308a\u3001\u7d99\u7d9a\u7684\u306a\u6539\u5584\u3092\u901a\u3058\u3001\u304a\u5ba2\u69d8\u306b\u5bc4\u308a\u6dfb\u3044\u3001\u9ad8\u54c1\u8cea\u306aCX\u306e\u5b9f\u73fe\u306b\u8ca2\u732e\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n

\u3010\u5c0e\u5165\u306b\u95a2\u3059\u308b\u30b3\u30e1\u30f3\u30c8\u3011
\n\u4eca\u56de\u306e\u5c0e\u5165\u306b\u3064\u3044\u3066\u3001\u30a2\u30a4\u30cd\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8\u306e\u4ee3\u8868\u53d6\u7de0\u5f79\u793e\u9577\u3067\u3042\u308b\u79cb\u5c71\u6566\u53f8\u69d8\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002
\n\u300c\u3053\u308c\u307e\u3067\u306f\u7279\u5b9a\u306e\u304a\u5ba2\u69d8\u306b\u30d5\u30a9\u30fc\u30ab\u30b9\u3057\u305f\u5bfe\u5fdc\u304c\u4e2d\u5fc3\u3067\u3057\u305f\u304c\u3001\u6c11\u9593\u4f01\u696d\u3078\u306e\u5bfe\u5fdc\u3092\u62e1\u5145\u3057\u3001\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u3092\u8ee2\u63db\u3059\u308b\u3053\u3068\u3092\u63a8\u3057\u9032\u3081\u3001\u304a\u5ba2\u69d8\u306b\u5b89\u5fc3\u3068\u6e80\u8db3\u3092\u63d0\u4f9b\u3059\u308bDX\u306e\u57fa\u76e4\u3068\u3057\u3066Genesys Cloud\u3092\u9078\u5b9a\u3057\u307e\u3057\u305f\u3002\u30b7\u30b9\u30c6\u30e0\u7684\u306b\u306f\u5168\u3066\u306e\u62e0\u70b9\u3067\u30de\u30eb\u30c1\u30b5\u30a4\u30c8\u904b\u7528\u3092\u53ef\u80fd\u306b\u3057\u3001\u8907\u6570\u306e\u6a19\u6e96\u7684\u306a\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u30d1\u30bf\u30fc\u30f3\u3092\u7528\u610f\u3057\u3001\u30b9\u30d4\u30fc\u30c7\u30a3\u306a\u696d\u52d9\u7acb\u3061\u4e0a\u3052\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002\u3055\u3089\u306b\u3001\u30d7\u30ec\u30d3\u30e5\u30fc\u3084\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u306a\u3069\u591a\u5f69\u306a\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3082\u5c55\u958b\u3057\u3066\u3044\u307e\u3059\u3002\u4eca\u5f8c\u306f\u5916\u90e8\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a\u3092\u542b\u3081\u3001\u3055\u3089\u306b\u9ad8\u5ea6\u306a\u6d3b\u7528\u3092\u56f3\u3063\u3066\u3044\u304d\u307e\u3059\u3002\u300d<\/p>\n

\u307e\u305f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u65e5\u672c\u6cd5\u4eba\u4ee3\u8868\u306e\u30dd\u30fc\u30eb\u30fb\u4f0a\u85e4\u30fb\u30ea\u30c3\u30c1\u30fc\u306f\u3001\u300c\u30a2\u30a4\u30cd\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8\u69d8\u306b\u304a\u3051\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u57fa\u76e4\u306e\u30af\u30e9\u30a6\u30c9\u5316\u306b\u304a\u3044\u3066\u3001Genesys Cloud\u3092\u9078\u5b9a\u9802\u3044\u305f\u3053\u3068\u306f\u3001\u540c\u793e\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u6226\u7565\u306e\u91cd\u8981\u306a\u4e00\u6b69\u3067\u3042\u308a\u3001\u975e\u5e38\u306b\u5149\u6804\u306b\u611f\u3058\u3066\u3044\u307e\u3059\u3002\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u3084\u30d3\u30b8\u30cd\u30b9\u8981\u4ef6\u304c\u975e\u5e38\u306b\u65e9\u3044\u30b9\u30d4\u30fc\u30c9\u3067\u5909\u5316\u3059\u308b\u73fe\u5728\u3001Genesys Cloud\u306b\u3088\u308b\u5185\u88fd\u5316\u306b\u3088\u3063\u3066\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u67d4\u8edf\u6027\u3084\u30a2\u30b8\u30ea\u30c6\u30a3\u3092\u5411\u4e0a\u3059\u308b\u3053\u3068\u304c\u3001\u30a2\u30a4\u30cd\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8\u69d8\u306b\u304a\u3051\u308b\u30b5\u30fc\u30d3\u30b9\u306e\u6539\u5584\u3084\u65b0\u898f\u30d3\u30b8\u30cd\u30b9\u62e1\u5927\u306b\u5bc4\u4e0e\u3067\u304d\u308b\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u30a2\u30a4\u30cd\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8\u69d8\u3068\u9023\u643a\u3057\u306a\u304c\u3089\u3001\u516c\u5171\u90e8\u9580\u3092\u306f\u3058\u3081\u3068\u3057\u305f\u69d8\u3005\u306a\u7d44\u7e54\u3067\u306eDX\u3092\u63a8\u9032\u3057\u3001\u5f93\u696d\u54e1\u3068\u9867\u5ba2\u306e\u4e21\u65b9\u306b\u3068\u3063\u3066\u512a\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u3067\u304d\u308b\u3088\u3046\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u304d\u307e\u3059\u3002\u300d\u3068\u3001\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

 <\/p>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066
\n<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306b\u6700\u9ad8\u306e\u4f53\u9a13\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u3067\u3001\u4e16\u754c100\u30ab\u56fd\u4ee5\u4e0a8000\u793e\u3092\u8d85\u3048\u308b\u4f01\u696d\u306e\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3068\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u306e\u6539\u5584\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002AI\u3092\u6d3b\u7528\u3057\u305f\u696d\u754cNo.1\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308bGenesys Cloud\u3092\u901a\u3058\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u4f01\u696d\u306b\u672a\u6765\u306eCX\u3092\u63d0\u4f9b\u3057\u3001\u5171\u611f\u6027\u306e\u3042\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305f\u4f53\u9a13\u306e\u63d0\u4f9b\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u30fb\u30cd\u30a4\u30c6\u30a3\u30d6\u306e\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308bGenesys Cloud\u306f\u3001\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u9069\u5207\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u4f01\u696d\u7af6\u4e89\u529b\u3092\u9ad8\u3081\u308b\u3068\u3068\u3082\u306b\u3001\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u5f37\u5316\u3001\u52b9\u7387\u5316\u3001\u696d\u52d9\u6539\u5584\u3092\u63a8\u9032\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306e\u6210\u9577\u3092\u52a0\u901f\u3055\u305b\u307e\u3059\u3002\u8a73\u3057\u304f\u306fwww.genesys.com\/ja-jp<\/a>\u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n

\u00a92024 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud EX, GCNow and Experience as a Service are trademarks, service marks and\/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.\u202f <\/em><\/p>\n

 <\/p>\n

\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e
\n\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8
\n\u6589\u85e4 \u54f2\u4e5f
\nTel: 03-5989-1430
\nEmail: tetsuya.saito@genesys.com<\/p>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u5e83\u5831\u4e8b\u52d9\u5c40\uff08\u30ab\u30fc\u30c4\u30e1\u30c7\u30a3\u30a2\u30ef\u30fc\u30af\u30b9\u5185\uff09
\n\u5927\u6728\u30fb\u30b8\u30a7\u30ec\u30df\u30fc
\nTel: 03-6427-1627
\nEmail: genesys@kartz.co.jp[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1572299908147{padding-bottom: 0px !impo […]<\/p>\n","protected":false},"author":1037,"featured_media":0,"template":"","class_list":["post-532852","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"08\/13\/2024","utm_pass":false,"asset_expiration":"","enable_external_utm":false,"disable_chat":false,"meta_title":"","meta_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u682a\u5f0f\u4f1a\u793e\u30a2\u30a4\u30cd\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8\u304cGenesys Cloud\u5c0e\u5165\u3057\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u57fa\u76e4\u3092\u30aa\u30f3\u30d7\u30ec\u304b\u3089\u30af\u30e9\u30a6\u30c9\u3078\u79fb\u884c\u3057\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002","no_index":false,"no_follow":false,"meta_twitter_title":"\u30a2\u30a4\u30cd\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8\u3001Genesys Cloud\u306e\u5c0e\u5165\u306b\u3088\u3063\u3066 BPO\u30d3\u30b8\u30cd\u30b9\u306e\u6a5f\u80fd\u5909\u9769\u3092\u5b9f\u73fe","meta_twitter_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u682a\u5f0f\u4f1a\u793e\u30a2\u30a4\u30cd\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8\u304cGenesys Cloud\u5c0e\u5165\u3057\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u57fa\u76e4\u3092\u30aa\u30f3\u30d7\u30ec\u304b\u3089\u30af\u30e9\u30a6\u30c9\u3078\u79fb\u884c\u3057\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002","meta_facebook_title":"\u30a2\u30a4\u30cd\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8\u3001Genesys Cloud\u306e\u5c0e\u5165\u306b\u3088\u3063\u3066 BPO\u30d3\u30b8\u30cd\u30b9\u306e\u6a5f\u80fd\u5909\u9769\u3092\u5b9f\u73fe","meta_facebook_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u682a\u5f0f\u4f1a\u793e\u30a2\u30a4\u30cd\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8\u304cGenesys Cloud\u5c0e\u5165\u3057\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u57fa\u76e4\u3092\u30aa\u30f3\u30d7\u30ec\u304b\u3089\u30af\u30e9\u30a6\u30c9\u3078\u79fb\u884c\u3057\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002","custom_canonical_url":"","domain_list":""},"news_date":"2024-08-13","_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/532852","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/1037"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/532852\/revisions"}],"predecessor-version":[{"id":532865,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/532852\/revisions\/532865"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=532852"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}