{"id":527197,"date":"2024-07-03T20:53:15","date_gmt":"2024-07-04T03:53:15","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=527197"},"modified":"2024-07-03T20:53:15","modified_gmt":"2024-07-04T03:53:15","slug":"carnival-japan-orchestrates-ultimate-onboard-cruise-experience-with-genesys-cloud","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/carnival-japan-orchestrates-ultimate-onboard-cruise-experience-with-genesys-cloud","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u682a\u5f0f\u4f1a\u793e\u30ab\u30fc\u30cb\u30d0\u30eb\u30fb\u30b8\u30e3\u30d1\u30f3\u306b\u3066Genesys Cloud\u5c0e\u5165\u306e\u958b\u59cb\u3092\u767a\u8868"},"content":{"rendered":"

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Genesys Cloud<\/em>\u5c0e\u5165\u306b\u3088\u3063\u3066\u3001\u30af\u30eb\u30fc\u30ba\u4e57\u8239\u524d\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a<\/em><\/h2>\n

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[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1572297878492{padding-top: 0px !important;}”][vc_row][vc_column][vc_column_text css=””]\u6771\u4eac \u2014 2024\u5e747\u67084\u65e5 \u2014<\/strong> \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e\uff08\u672c\u793e\uff1a\u6771\u4eac\u90fd\u6e2f\u533a\u3001\u4ee3\u8868\u53d6\u7de0\u5f79\u793e\u9577\uff1a\u30dd\u30fc\u30eb\u30fb\u4f0a\u85e4\u30fb\u30ea\u30c3\u30c1\u30fc\uff09\u306f\u3053\u306e\u307b\u3069\u3001\u7c73\u56fd\u30c9\u30e9\u30de\u306b\u3061\u306a\u307f\u3001\u300c\u30e9\u30d6\u30fb\u30dc\u30fc\u30c8\u300d\u306e\u540d\u3067\u77e5\u3089\u308c\u308b\u4e16\u754c\u3067\u6700\u3082\u8c61\u5fb4\u7684\u306a\u30af\u30eb\u30fc\u30ba\u30fb\u30d6\u30e9\u30f3\u30c9\u3067\u3042\u308b\u30d7\u30ea\u30f3\u30bb\u30b9\u30fb\u30af\u30eb\u30fc\u30ba\u306e\u30b8\u30e3\u30d1\u30f3\u30aa\u30d5\u30a3\u30b9\u3068\u3057\u3066\u904b\u55b6\u3059\u308b\u682a\u5f0f\u4f1a\u793e\u30ab\u30fc\u30cb\u30d0\u30eb\u30fb\u30b8\u30e3\u30d1\u30f3\uff08\u4ee5\u4e0b\u3001\u30ab\u30fc\u30cb\u30d0\u30eb\u30fb\u30b8\u30e3\u30d1\u30f3\uff09\u306b\u3066\u30aa\u30fc\u30eb\u30fb\u30a4\u30f3\u30fb\u30ef\u30f3\u306eCCaaS\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3Genesys Cloud CX\u2122\ufe0f\u306e\u5c0e\u5165\u30fb\u7a3c\u50cd\u304c\u958b\u59cb\u3057\u305f\u3053\u3068\u3092\u304a\u77e5\u3089\u305b\u3057\u307e\u3059\u3002<\/p>\n

 <\/p>\n

\"\"<\/p>\n

 <\/p>\n

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Genesys Cloud\u3001\u751f\u7523\u6027\u306e\u53ef\u8996\u5316\u3084\u30af\u30ed\u30b9\u30b9\u30ad\u30eb\u306e\u5b9f\u884c\u306b\u3088\u308a\u696d\u52d9\u52b9\u7387\u5316\u3001CX\u306e\u8cea\u5411\u4e0a\u306b\u8ca2\u732e<\/strong>
\nGenesys Cloud\u3092\u5c0e\u5165\u5f8c\u3001\u7279\u306b\u5165\u96fb\u30dc\u30ea\u30e5\u30fc\u30e0\u3084\u30d7\u30ed\u30c0\u30af\u30c6\u30a3\u30d3\u30c6\u30a3\u3092\u53ef\u8996\u5316\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u307b\u304b\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30af\u30ed\u30b9\u30b9\u30ad\u30eb\u306e\u7ba1\u7406\u304c\u5bb9\u6613\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3053\u306e\u7d50\u679c\u3001\u30ec\u30dd\u30fc\u30c8\u306b\u3088\u3063\u3066\u30ad\u30e5\u30fc\u306e\u6df7\u307f\u72b6\u6cc1\u3092\u9069\u5207\u306b\u628a\u63e1\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30ea\u30bd\u30fc\u30b9\u3092\u6df7\u96d1\u72b6\u6cc1\u306b\u5fdc\u3058\u3066\u3088\u308a\u52b9\u7387\u7684\u306b\u914d\u5206\u3059\u308b\u3053\u3068\u306a\u3069\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001\u696d\u52d9\u52b9\u7387\u5316\u3084CX\u306e\u8cea\u5411\u4e0a\u306b\u304a\u3051\u308b\u52b9\u679c\u3092\u5b9f\u611f\u3044\u305f\u3060\u3044\u3066\u304a\u308a\u307e\u3059\u3002\u3055\u3089\u306b\u4eca\u5f8c\u306f\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u3078\u306e\u5bfe\u5fdc\u3084\u3001\u5fdc\u5bfe\u54c1\u8cea\u7ba1\u7406\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\u306e\u6a5f\u80fd\u306a\u3069\u306e\u6d3b\u7528\u306b\u3088\u3063\u3066\u3001\u3055\u3089\u306b\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u3092\u76ee\u6307\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n

\u5c0e\u5165\u306b\u95a2\u3059\u308b\u30b3\u30e1\u30f3\u30c8<\/strong>
\n\u682a\u5f0f\u4f1a\u793e\u30ab\u30fc\u30cb\u30d0\u30eb\u30fb\u30b8\u30e3\u30d1\u30f3\u3000\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3000\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3001Josh Eiki\u69d8\u306f\u4ee5\u4e0b\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002
\n\u300c\u30d7\u30ea\u30f3\u30bb\u30b9\u30fb\u30af\u30eb\u30fc\u30ba\u3067\u306f\u3001\u8239\u5185\u65bd\u8a2d\u3001\u304a\u98df\u4e8b\u3001\u63a5\u5ba2\u306a\u3069\u3042\u3089\u3086\u308b\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3044\u3066\u3001\u304a\u3082\u3066\u306a\u3057\u306e\u7cbe\u795e\u3092\u5927\u5207\u306b\u3057\u3066\u304a\u308a\u307e\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u4f53\u9a13\u3082\u304a\u5ba2\u69d8\u306e\u65c5\u306e\u4e00\u90e8\u3067\u3059\u3002\u65e5\u672c\u306b\u304a\u3051\u308b\u9577\u5e74\u306b\u308f\u305f\u308b\u904b\u55b6\u30b5\u30dd\u30fc\u30c8\u306e\u6b74\u53f2\u3068\u4fe1\u983c\u6027\u304b\u3089Genesys Cloud CX\u306e\u63a1\u7528\u3092\u6c7a\u5b9a\u3057\u307e\u3057\u305f\u3002\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3092\u3088\u308a\u4e00\u5c64\u5411\u4e0a\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u30ef\u30f3\u30e9\u30f3\u30af\u4e0a\u306e\u304a\u5ba2\u69d8\u306b\u5bc4\u308a\u6dfb\u3063\u305f\u6700\u9069\u306a\u30b5\u30dd\u30fc\u30c8\u4f53\u9a13\u304c\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u3066\u3044\u304d\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u300d<\/p>\n

 <\/p>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u65e5\u672c\u6cd5\u4eba\u4ee3\u8868\u306e\u30dd\u30fc\u30eb\u30fb\u4f0a\u85e4\u30fb\u30ea\u30c3\u30c1\u30fc\u306f\u4ee5\u4e0b\u306e\u3088\u3046\u306b\u8a71\u3057\u3066\u3044\u307e\u3059\u3002
\n\u300c\u30ab\u30fc\u30cb\u30d0\u30eb\u30fb\u30b8\u30e3\u30d1\u30f3\u69d8\u306b\u304a\u3044\u3066\u65b0\u305f\u306bGenesys Cloud CX\u3092\u63a1\u7528\u3044\u305f\u3060\u3044\u305f\u4e8b\u306b\u611f\u8b1d\u7533\u3057\u4e0a\u3052\u307e\u3059\u3002\u9867\u5ba2\u4f53\u9a13\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u3059\u3079\u3066\u306e\u30dd\u30a4\u30f3\u30c8\u3067\u767a\u751f\u3057\u3001\u3059\u3079\u3066\u306e\u4f53\u9a13\u304c\u4f01\u696d\u306e\u8a55\u4fa1\u3084\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306b\u76f4\u7d50\u3057\u307e\u3059\u3002\u4e88\u7d04\u3084\u30a2\u30d7\u30ea\u306e\u5229\u7528\u3068\u3044\u3063\u305f\u30d7\u30ea\u30f3\u30bb\u30b9\u30fb\u30af\u30eb\u30fc\u30ba\u306e\u4e57\u8239\u306b\u4f34\u3046\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3044\u3066\u3001\u304a\u3082\u3066\u306a\u3057\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u3001Genesys Cloud CX\u3092\u901a\u3058\u3066\u30b5\u30dd\u30fc\u30c8\u3067\u304d\u308c\u3070\u3068\u8003\u3048\u3066\u304a\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30af\u30e9\u30a6\u30c9\u6280\u8853\u3068\u5353\u8d8a\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u80fd\u529b\u306b\u3088\u308a\u3001\u30ab\u30fc\u30cb\u30d0\u30eb\u30fb\u30b8\u30e3\u30d1\u30f3\u306f\u3059\u3079\u3066\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u3057\u3001\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u5b9f\u73fe\u3067\u304d\u308b\u3068\u78ba\u4fe1\u3057\u3066\u3044\u307e\u3059\u3002\u300d<\/p>\n

 <\/p>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066
\n<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306b\u6700\u9ad8\u306e\u4f53\u9a13\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u3067\u3001\u4e16\u754c100\u30ab\u56fd\u4ee5\u4e0a8000\u793e\u3092\u8d85\u3048\u308b\u4f01\u696d\u306e\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3068\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u306e\u6539\u5584\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002AI\u3092\u6d3b\u7528\u3057\u305f\u696d\u754cNo.1\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308bGenesys Cloud\u3092\u901a\u3058\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u4f01\u696d\u306b\u672a\u6765\u306eCX\u3092\u63d0\u4f9b\u3057\u3001\u5171\u611f\u6027\u306e\u3042\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305f\u4f53\u9a13\u306e\u63d0\u4f9b\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u30fb\u30cd\u30a4\u30c6\u30a3\u30d6\u306e\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308bGenesys Cloud\u306f\u3001\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u9069\u5207\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u4f01\u696d\u7af6\u4e89\u529b\u3092\u9ad8\u3081\u308b\u3068\u3068\u3082\u306b\u3001\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u5f37\u5316\u3001\u52b9\u7387\u5316\u3001\u696d\u52d9\u6539\u5584\u3092\u63a8\u9032\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306e\u6210\u9577\u3092\u52a0\u901f\u3055\u305b\u307e\u3059\u3002\u8a73\u3057\u304f\u306fwww.genesys.com\/ja-jp<\/a>\u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n

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\nEmail: genesys@kartz.co.jp[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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