{"id":524264,"date":"2024-06-17T22:41:29","date_gmt":"2024-06-18T05:41:29","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=524264"},"modified":"2024-06-17T22:41:29","modified_gmt":"2024-06-18T05:41:29","slug":"genesys-announces-strong-first-quarter-fiscal-year-2025-business-momentum","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-announces-strong-first-quarter-fiscal-year-2025-business-momentum","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u30012025\u4f1a\u8a08\u5e74\u5ea6\u7b2c1\u56db\u534a\u671f\u306e\u4e8b\u696d\u6210\u9577\u3092\u767a\u8868"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text css=&#8221;&#8221; el_class=&#8221;pre_h1&#8243;]2024\u5e746\u670818\u65e5\uff08\u706b\uff09\u65e5\u672c\u767a\u8868[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u30012025\u4f1a\u8a08\u5e74\u5ea6\u7b2c1\u56db\u534a\u671f\u306e\u4e8b\u696d\u6210\u9577\u3092\u767a\u8868<\/strong><\/h1>\n<h2><em>Genesys Cloud\u306e\u6210\u9577\u304c\u7d9a\u304d\u3001ARR\u304c15\u5104\u30c9\u30eb\u3092\u8d8a\u3048<\/em><\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<strong>\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3 \u2014 2024\u5e746\u670811\u65e5 \u2014 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Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u6700\u5148\u7aefAI\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u306e\u9700\u8981\u304c\u4fc3\u9032\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u30da\u30fc\u30b9\u306f\u30012024\u5e744\u670830\u65e5\u307e\u3067\u306e12\u30f6\u6708\u9593\u3067<br \/>\n3\u5104\u30c9\u30eb\u4ee5\u4e0a\u306eGenesys 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Cloud\u3068\u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308bAI\u3092\u901a\u3058\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u30e6\u30cb\u30d0\u30fc\u30b5\u30eb\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u3063\u3066\u30d5\u30ed\u30f3\u30c8\u30aa\u30d5\u30a3\u30b9\u3068\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u306b\u304a\u3051\u308b<br \/>\n\u304a\u5ba2\u69d8\u3068\u76f8\u5bfe\u3059\u308b\u6d3b\u52d5\u306e\u57a3\u6839\u3092\u53d6\u308a\u6255\u3044\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3001CX\u304a\u3088\u3073EX\u3060\u3051\u3067\u306a\u304f\u3001\u30d3\u30b8\u30cd\u30b9\u5168\u4f53\u3092\u518d\u69cb\u7bc9\u3059\u308b\u672a\u6765\u3092\u5207\u308a\u62d3\u3044\u3066\u3044\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6bd4\u985e\u306a\u304d\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u80fd\u529b\u3068\u660e\u78ba\u306a\u30d3\u30b8\u30e7\u30f3\u306b\u3088\u3063\u3066\u3001\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u65b0\u305f\u306aAI\u6642\u4ee3\u306b\u5099\u3048\u3066\u3044\u308b\u3068\u78ba\u4fe1\u3057\u3066\u3044\u307e\u3059\u3002\u300d<\/p>\n<p><strong>2025\u4f1a\u8a08\u5e74\u5ea6\u7b2c1\u56db\u534a\u671f\u306e\u696d\u7e3e\u30cf\u30a4\u30e9\u30a4\u30c8<\/strong><\/p>\n<ul>\n<li>\u4e0a\u4f4d50\u306eGenesys Cloud\u9867\u5ba2\u306e\u5229\u7528\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u6570\u306e\u5e73\u5747\u306f10,500\u4eba\u3001\u524d\u5e74\u540c\u671f\u6bd4\u306720%\u4ee5\u4e0a\u306e\u5897\u52a0<\/li>\n<li>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u56db\u534a\u671f\u4e2d\u306e\u9ad8\u3044\u53ce\u76ca\u6027\u3092\u4fdd\u3061\u3001\u8abf\u6574\u5f8cEBITDAii\u306f20%\u4ee5\u4e0a\u3092\u7dad\u6301<\/li>\n<li>\u6301\u7d9a\u53ef\u80fd\u6027\u306e\u5b9f\u8df5\u306b\u3088\u308a\u3001\u7b2c1\u56db\u534a\u671f\u4e2d\u306b5,500\u4e07\u30c9\u30eb\u4ee5\u4e0a\u306e\u65b0\u898f\u304a\u3088\u3073\u6301\u7d9a\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u306b\u5f71\u97ff<\/li>\n<li>Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u3067\u6bce\u65e5\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3055\u308c\u308b\u4f1a\u8a71\u6570iii\u306f\u5e73\u5747\u30675,450\u4e07\u4ef6\u3092\u8d85\u3048\u3001\u56db\u534a\u671f\u4e2d\u306e\u5408\u8a08\u4f1a\u8a71\u6570\u306f\u7d0450\u5104\u4ef6\u306b\u9054\u3057\u3001<br \/>\n\u524d\u5e74\u540c\u671f\u6bd4\u306760%\u5897\u52a0<\/li>\n<li>Genesys Cloud\u306e\u30b9\u30d4\u30fc\u30c1\u304a\u3088\u3073\u30c6\u30ad\u30b9\u30c8\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306b\u3088\u3063\u3066\u30c6\u30ad\u30b9\u30c8\u5909\u63db\u3055\u308c\u305f\u5358\u8a9e\u6570\u306f\u30012024\u5e744\u670830\u65e5\u306b\u7d42\u4e86\u3057\u305f12\u30f6\u6708\u9593\u30671\u5146\u8a9e\u3092\u7a81\u7834<\/li>\n<li>Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u5168\u4f53\u306e\u7a3c\u50cd\u7387\u306f99.999%\u3092\u9054\u6210\u3057\u3001\u56db\u534a\u671f\u4e2d\u306e\u30c0\u30a6\u30f3\u30bf\u30a4\u30e0\u306f90\u79d2\u672a\u6e80<\/li>\n<li>Radarr Technologies\u306e\u8cb7\u53ce\u5b8c\u4e86\u5f8c\u3001Radarr\u306e\u516c\u958b\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u6a5f\u80fd\u304cGenesys AppFoundry\u00ae Marketplace\u3067\u5229\u7528\u53ef\u80fd\u306b\u306a\u308a\u3001\u9867\u5ba2\u6d1e\u5bdf\u3092\u6df1\u3081\u3001<br \/>\n\u65b0\u305f\u306a\u30c1\u30e3\u30cd\u30eb\u3067\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u63d0\u4f9b<\/li>\n<li>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001IDC MarketScape: Worldwide Front-Office Conversational AI Software 2024 Vendor Assessmentiv\u3067\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u4f4d\u7f6e\u3065\u3051\u3089\u308c\u3001Genesys Cloud AI\u306e\u4f1a\u8a71\u578b\u304a\u3088\u3073\u751f\u6210\u578bAI\u6a5f\u80fd\u304c\u9ad8\u304f\u8a55\u4fa1<\/li>\n<li>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u5f93\u696d\u54e1\u306e\u5e30\u5c5e\u610f\u8b58\u306b\u304a\u3044\u306680\u70b9\u53f0\u3092\u9054\u6210\u3057\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u5f93\u696d\u54e1\u306e\u5f37\u3044\u30a4\u30f3\u30af\u30eb\u30fc\u30b8\u30e7\u30f3\u611f\u3092\u91b8\u6210<\/li>\n<\/ul>\n<p><strong>\u672a\u6765\u306b\u5411\u3051\u305f\u9769\u65b0<\/strong><br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u4f01\u696d\u306e\u5c06\u6765\u306b\u5411\u3051\u305f\u30d3\u30b8\u30cd\u30b9\u5909\u9769\u3078\u306e\u652f\u63f4\u306b\u91cd\u70b9\u3092\u5f53\u3066\u3001\u9867\u5ba2\u304cGenesys Cloud\u304b\u3089\u3088\u308a\u591a\u304f\u306e\u4fa1\u5024\u3092\u5f15\u304d\u51fa\u3059\u305f\u3081\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u7d99\u7d9a\u3057\u307e\u3059\u3002\u529b\u5f37\u3044\u7b2c1\u56db\u534a\u671f\u306e\u6210\u529f\u3092\u53d7\u3051\u30012024\u5e745\u6708\u306b\u4ee5\u4e0b\u306e\u91cd\u8981\u306a\u65b0\u6a5f\u80fd\u3001\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u304a\u3088\u3073\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u3092\u767a\u8868\u3057\u307e\u3059\u3002<\/p>\n<ul>\n<li>Genesys Cloud\u306e\u6b21\u4e16\u4ee3\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u89e3\u304d\u653e\u3064\u305f\u3081\u306eGenesys Copilots\u3001Virtual Agent\u3001Modern Agent Desktop\u3001\u304a\u3088\u3073Empathy Detection\u306e\u30ea\u30ea\u30fc\u30b9<\/li>\n<li>AI\u642d\u8f09\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e\u91cd\u8981\u306a\u8981\u7d20\u3067\u3042\u308b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3078\u306e\u30cd\u30a4\u30c6\u30a3\u30d6\u306a\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u6a5f\u80fd\u306e\u63d0\u4f9b<\/li>\n<li>Genesys\u3068ServiceNow\u306e\u6226\u7565\u7684\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3068\u30bf\u30fc\u30f3\u30ad\u30fcAI\u642d\u8f09\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3042\u308bUnified Experience\u306e\u767a\u8868\u3002\u3053\u308c\u306b\u3088\u308aGenesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068ServiceNow\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u306e\u30cd\u30a4\u30c6\u30a3\u30d6\u7d71\u5408\u3092\u901a\u3058\u3066\u3001CX\u304a\u3088\u3073EX\u306e\u5909\u9769\u3092\u52a0\u901f<\/li>\n<li>\u6301\u7d9a\u53ef\u80fd\u306aAI\u642d\u8f09\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u7528\u3044\u3066\u4f01\u696d\u304c\u9769\u65b0\u3059\u308b\u306e\u3092\u652f\u63f4\u3057\u3001\u3088\u308a\u826f\u3044\u672a\u6765\u306b\u8ca2\u732e\u3059\u308b\u3053\u3068\u3092\u7d04\u675f\u3057\u3001Genesys Cloud\u306e\u904b\u7528\u304c\u30ab\u30fc\u30dc\u30f3\u30cb\u30e5\u30fc\u30c8\u30e9\u30ebv\u306b\u306a\u3063\u305f\u3053\u3068\u3092\u767a\u8868\u3002\u3053\u308c\u306f\u3001Amazon Web Services\uff08AWS\uff09\u306e\u5229\u7528\u3092\u901a\u3058\u305f\u3088\u308a\u30a8\u30cd\u30eb\u30ae\u30fc\u52b9\u7387\u306e\u9ad8\u3044\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u3078\u306e\u9867\u5ba2\u30a2\u30af\u30bb\u30b9\u306e\u62e1\u5927\u304a\u3088\u3073Rubicon Carbon\u3068\u306e\u70ad\u7d20\u30af\u30ec\u30b8\u30c3\u30c8\u6295\u8cc7\u306b\u3088\u308b\u6b8b\u4f59\u6392\u51fa\u91cf\u306e\u30ab\u30d0\u30fc\u306b\u3088\u3063\u3066\u9054\u6210<\/li>\n<\/ul>\n<p><strong>\u4e16\u754c\u4e2d\u3067\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u672a\u6765\u3092\u63d0\u4f9b<\/strong><br \/>\nGenesys Cloud\u306e\u9769\u65b0\u7684\u306aAI\u3001\u81ea\u52d5\u5316\u3001\u30c7\u30b8\u30bf\u30eb\u30fb\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306f\u3001\u4e16\u754c\u4e2d\u3067\u9ad8\u304f\u8a55\u4fa1\u3055\u308c\u3066\u304a\u308a\u3001\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u30e6\u30fc\u30b6\u30fc\u30ec\u30d3\u30e5\u30fc\u306b\u57fa\u3065\u3044\u3066\u3001\u5317\u7c73\u3001\u30e9\u30c6\u30f3\u30a2\u30e1\u30ea\u30ab\u3001\u30e8\u30fc\u30ed\u30c3\u30d1\u3001\u30a2\u30b8\u30a2\u3067\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u5e83\u304f\u8a8d\u77e5\u3055\u308c\u3066\u3044\u307e\u3059\u300220\u306eAWS\u30ea\u30fc\u30b8\u30e7\u30f3\u3067\u5229\u7528\u53ef\u80fd\u306aGenesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u4e16\u754c\u4e2d\u306e\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u4f01\u696d\u304c\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u62e1\u5927\u3059\u308b\u306e\u306b\u9069\u3057\u305f\u30dd\u30b8\u30b7\u30e7\u30f3\u306b\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u7b2c1\u56db\u534a\u671f\u4e2d\u306b\u4e16\u754c\u7684\u306b\u69d8\u3005\u306a\u696d\u754c\u3067\u52e2\u3044\u3092\u5897\u3057\u3066\u304a\u308a\u3001\u30d8\u30eb\u30b9\u30b1\u30a2\u696d\u754c\u3067\u306f\u524d\u5e74\u540c\u671f\u6bd465%\u4ee5\u4e0a\u3001\u6d41\u901a\u696d\u754c\u3067\u306f\u524d\u5e74\u540c\u671f\u6bd450%\u4ee5\u4e0a\u3001\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u696d\u754c\u3067\u306f\u524d\u5e74\u540c\u671f\u6bd450%\u8fd1\u3044\u5897\u53ce\u3068\u306a\u308a\u307e\u3057\u305f\u3002\u65b0\u898f\u304a\u3088\u3073\u62e1\u5f35\u3055\u308c\u305f\u4e3b\u306a\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n<p><strong>\u5317\u7c73<\/strong><\/p>\n<ul>\n<li>Instacart\uff1a\u5317\u7c73\u306e\u4e3b\u8981\u306a\u98df\u6599\u54c1\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u4f01\u696d\u3067\u3001\u3088\u308a\u8fc5\u901f\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5927\u898f\u6a21\u306b\u63d0\u4f9b\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6c42\u3081\u3066\u3044\u307e\u3057\u305f\u3002Genesys Cloud\u306eAI\u642d\u8f09\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068CX Cloud for Genesys and Salesforce\u306b\u3088\u3063\u3066\u3001Instacart\u306f\u30c7\u30fc\u30bf\u3068AI\u6a5f\u80fd\uff08Genesys Cloud Predictive Engagement\u3001Genesys Cloud Agent Copilot\u3001Automated Knowledge Surfacing\u306a\u3069\uff09\u3092\u6d3b\u7528\u3057\u3066\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5909\u9769\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>The Trevor Project\uff1aLGBTQ+\u306e\u82e5\u8005\u306e\u81ea\u6bba\u4e88\u9632\u3092\u884c\u304624\u6642\u9593\u4f53\u5236\u306e\u5148\u9032\u7684\u306a\u7d44\u7e54\u3067\u3001\u5e74\u959350\u4e07\u4ef6\u4ee5\u4e0a\u306e\u30c7\u30b8\u30bf\u30eb\u304a\u3088\u3073\u97f3\u58f0\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306e\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u30013,000\u4eba\u4ee5\u4e0a\u306e\u30ab\u30a6\u30f3\u30bb\u30e9\u30fc\u306e\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3057\u305f\u3002AI\u642d\u8f09\u306eGenesys Cloud Workforce Engagement Management\u3092\u5c0e\u5165\u3057\u3066\u6700\u521d\u306e2\u9031\u9593\u3067\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc1\u4eba\u5f53\u305f\u308a\u306e\u624b\u52d5\u30bf\u30b9\u30af\u3092\u524a\u6e1b\u3059\u308b\u3053\u3068\u30671\u65e5\u7d042\u6642\u9593\u306e\u4f5c\u696d\u3092\u524a\u6e1b\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p><strong>\u5357\u7c73<\/strong><\/p>\n<ul>\n<li>\u00a0Santander Brazil\uff1a\u30d6\u30e9\u30b8\u30eb\u306e\u91d1\u878d\u30b7\u30b9\u30c6\u30e0\u3067\u7b2c3\u4f4d\u306e\u6c11\u9593\u9280\u884c\u3067\u3001\u7d046,600\u4e07\u4eba\u306e\u9867\u5ba2\u306810,000\u4eba\u4ee5\u4e0a\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6c42\u3081\u3066\u3044\u307e\u3057\u305f\u3002Genesys Cloud\u3092\u5951\u7d04\u3059\u308b\u3053\u3068\u3067\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304b\u3089\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u79fb\u884c\u3057\u3001\u9867\u5ba2\u304a\u3088\u3073\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u4f53\u9a13\u306e\u5927\u5e45\u306a\u6539\u5584\u3092\u56f3\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><strong>\u30e8\u30fc\u30ed\u30c3\u30d1\u3001\u4e2d\u6771\u304a\u3088\u3073\u30a2\u30d5\u30ea\u30ab<\/strong><\/p>\n<ul>\n<li>Almosafer\uff1a\u30b5\u30a6\u30b8\u30a2\u30e9\u30d3\u30a2\u306e\u5927\u624b\u65c5\u884c\u30fb\u89b3\u5149\u30b0\u30eb\u30fc\u30d7\u3067\u3001\u5f93\u6765\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304b\u3089\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3\u306eGenesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u79fb\u884c\u3057\u307e\u3057\u305f\u3002\u30ea\u30fc\u30c9\u30bf\u30a4\u30e0\u306e\u77ed\u7e2e\u3001\u30af\u30ed\u30b9\u30bb\u30fc\u30eb\u30b9\u306e\u5897\u52a0\u3001\u904b\u7528\u52b9\u7387\u306e\u5411\u4e0a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u751f\u7523\u6027\u5411\u4e0a\u3068\u3044\u3063\u305f\u80af\u5b9a\u7684\u306a\u7d50\u679c\u3092\u5f97\u307e\u3057\u305f\u3002<\/li>\n<li>LKQ Euro Car Parts\uff1a\u82f1\u56fd\u306e\u4e3b\u8981\u306a\u81ea\u52d5\u8eca\u90e8\u54c1\u30c7\u30a3\u30b9\u30c8\u30ea\u30d3\u30e5\u30fc\u30bf\u30fc\u304a\u3088\u3073\u8eca\u4e21\u4fdd\u5b88\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3067\u3042\u308a\u3001280\u4ee5\u4e0a\u306e\u652f\u5e97\u3092\u6709\u3059\u308bLKQ Euro Car Parts\u306f\u3001\u5f93\u6765\u306e\u81ea\u52d5\u8eca\u5c0f\u58f2\u3068\u4eca\u65e5\u306e\u30c7\u30b8\u30bf\u30eb\u9700\u8981\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u57cb\u3081\u308b\u30d3\u30b8\u30e7\u30f3\u3092\u6301\u3063\u3066\u304a\u308a\u3001\u30c6\u30ec\u30d5\u30a9\u30cb\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u904b\u7528\u3092Genesys Cloud\u306b\u79fb\u884c\u3057\u307e\u3057\u305f\u3002\u97f3\u58f0\u3084WhatsApp\u306a\u3069\u306e\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3067Genesys Cloud\u3092\u4f7f\u7528\u3057\u3066\u3001\u3088\u308a\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><strong>\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b<\/strong><\/p>\n<ul>\n<li>\u30ab\u30fc\u30cb\u30d0\u30eb\u30fb\u30b8\u30e3\u30d1\u30f3\uff1a\u4e16\u754c\u3067\u6700\u3082\u8c61\u5fb4\u7684\u306a\u30af\u30eb\u30fc\u30ba\u30fb\u30d6\u30e9\u30f3\u30c9\u3067\u3042\u308b\u30d7\u30ea\u30f3\u30bb\u30b9\u30fb\u30af\u30eb\u30fc\u30ba\u306e\u30b8\u30e3\u30d1\u30f3\u30aa\u30d5\u30a3\u30b9\u3068\u3057\u3066\u904b\u55b6\u3059\u308b\u30ab\u30fc\u30cb\u30d0\u30eb\u30fb\u30b8\u30e3\u30d1\u30f3\u306f\u3001Genesys Cloud CX\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u3092\u6c72\u307f\u53d6\u3063\u305f\u9069\u5207\u306a\u30af\u30eb\u30fc\u30ba\u306e\u63d0\u6848\u3092\u901a\u3058\u305f\u4e88\u7d04\u3084\u30a2\u30d7\u30ea\u5229\u7528\u306e\u969b\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>Western Sydney University\uff08WSU\uff09\uff1a\u4e16\u754c\u30c8\u30c3\u30d7250\u5927\u5b66\u306b\u30e9\u30f3\u30af\u30a4\u30f3\u3059\u308b\u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\u306e\u4e3b\u8981\u306a\u9ad8\u7b49\u6559\u80b2\u6a5f\u95a2\u3067\u3001Genesys CX Achiever 2024\u306e\u53d7\u8cde\u8005\u3067\u3059\u3002WSU\u306f\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3001SMS\u3001WhatsApp\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u3066\u5b66\u751f\u3068\u306e\u63a5\u70b9\u3092\u5897\u3084\u3059\u305f\u3081\u306bGenesys Cloud AI\u642d\u8f09\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u3001\u97f3\u58f0\u653e\u68c4\u7387\u309290%\u6539\u5584\u3057\u3001\u5e73\u5747\u5fdc\u7b54\u901f\u5ea6\u309265%\u6539\u5584\u3057\u307e\u3057\u305f\u3002\u305d\u306e\u7d50\u679c\u3001\u3088\u308a\u30dd\u30b8\u30c6\u30a3\u30d6\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u5b66\u751f\u4f53\u9a13\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>Kiwibank\uff1a\u30cb\u30e5\u30fc\u30b8\u30fc\u30e9\u30f3\u30c9\u6700\u5927\u306e\u9280\u884c\u3067\u3001Genesys CX Innovator Award 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AI\u642d\u8f09\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u63a1\u7528\u3057\u3001\u5f93\u696d\u54e1\u304a\u3088\u3073\u9867\u5ba2\u4f53\u9a13\u3092\u9769\u65b0\u3057\u307e\u3057\u305f\u3002\u305d\u306e\u7d50\u679c\u3001\u9280\u884c\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u6642\u9593\u304c50%\u77ed\u7e2e\u3055\u308c\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3057\u307e\u3057\u305f\u3002Genesys Cloud AI\u6a5f\u80fd\u3092\u6709\u52b9\u306b\u3059\u308b\u3068\u3001Genesys Cloud\u4e88\u6e2c\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u4f7f\u7528\u3057\u3066\u51e6\u7406\u6642\u9593\u304c13%\u77ed\u7e2e\u3055\u308c\u3001<br 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