{"id":521147,"date":"2024-05-26T21:57:03","date_gmt":"2024-05-27T04:57:03","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=521147"},"modified":"2024-05-26T21:57:03","modified_gmt":"2024-05-27T04:57:03","slug":"genesys-launches-native-journey-management-for-genesys-cloud","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-launches-native-journey-management-for-genesys-cloud","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001Genesys Cloud\u306b\u30cd\u30a4\u30c6\u30a3\u30d6\u306a\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3001AI\u99c6\u52d5\u306e\u4f53\u9a13\u3092\u5f37\u5316"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text css=&#8221;&#8221; el_class=&#8221;pre_h1&#8243;]2024\u5e745\u670827\u65e5\uff08\u6708\uff09\u65e5\u672c\u767a\u8868[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u3001Genesys Cloud\u306b\u30cd\u30a4\u30c6\u30a3\u30d6\u306a\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3001AI\u99c6\u52d5\u306e\u4f53\u9a13\u3092\u5f37\u5316<br \/>\n<\/strong><\/h1>\n<h2>\u65b0\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u9867\u5ba2\u884c\u52d5\u3092\u8a73\u7d30\u306b\u628a\u63e1\u3057\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3067\u9867\u5ba2\u306e\u5fe0\u8aa0\u5fc3\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<strong>\u30c7\u30f3\u30d0\u30fc\u30012024\u5e745\u670814\u65e5 \u2014 <\/strong><a href=\"https:\/\/www.genesys.com\/\"><strong>\u30b8\u30a7\u30cd\u30b7\u30b9<\/strong><\/a><strong><sup>\u00ae<\/sup><\/strong><strong>\u306f\u5e74\u9593\u6700\u5927\u306e\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u30a4\u30d9\u30f3\u30c8\u300cXperience 2024\u300d\u306b\u3066\u3001Genesys Cloud\u2122\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u3067\u3001Genesys Cloud AI\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u9023\u643a\u3057\u3001\u3059\u3079\u3066\u306e\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u3092\u5e38\u306b\u6700\u9069\u5316\u3059\u308b\u30cd\u30a4\u30c6\u30a3\u30d6\u306a\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u6a5f\u80fd\u306e\u63d0\u4f9b\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u300cGenesys Cloud Journey Management\u300d\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u8cfc\u8cb7\u884c\u52d5\u3084\u30b5\u30fc\u30d3\u30b9\u5229\u7528\u3092\u76e3\u8996\u3057\u3001\u53ef\u8996\u5316\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u306e\u6d1e\u5bdf\u3092\u6d3b\u7528\u3057\u3066Genesys Cloud AI\u306e\u52b9\u679c\u3092\u6700\u5927\u5316\u3057\u3001\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u3001\u4e88\u6e2c\u3001\u4f1a\u8a71\u578b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u3088\u308a\u826f\u304f\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u3001\u3072\u3068\u308a\u3072\u3068\u308a\u306e\u30cb\u30fc\u30ba\u306b\u5408\u3063\u305f\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/strong><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6700\u9ad8\u88fd\u54c1\u8cac\u4efb\u8005\u3067\u3042\u308b\u30aa\u30ea\u30f4\u30a3\u30a8\u30fb\u30b8\u30e5\u30fc\u30f4\uff08Olivier Jouve\uff09\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u300c\u5f53\u793e\u306e\u30cd\u30a4\u30c6\u30a3\u30d6\u306a\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u6a5f\u80fd\u306f\u3001Genesys Cloud\u306eAI\u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30fb\u30f3\u30a8\u30f3\u30b8\u30f3\u3092\u3055\u3089\u306b\u6df1\u5316\u3055\u305b\u307e\u3059\u3002\u3053\u306e\u30ea\u30ea\u30fc\u30b9\u306b\u3088\u308a\u3001\u3059\u3079\u3066\u306e\u4f01\u696d\u304c\u9867\u5ba2\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u95a2\u3059\u308b\u6df1\u3044\u6d1e\u5bdf\u3092\u6d3b\u7528\u3057\u3001\u65b0\u3057\u3044\u30ec\u30d9\u30eb\u306e\u53ef\u8996\u6027\u3068\u5236\u5fa1\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u4f53\u9a13\u3092\u7d99\u7d9a\u7684\u306b\u63d0\u4f9b\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u6210\u9577\u3092\u4fc3\u9032\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002\u300d<\/p>\n<p>\u73fe\u4ee3\u306e\u6d88\u8cbb\u8005\u306f\u30d6\u30e9\u30f3\u30c9\u3068\u306e\u3059\u3079\u3066\u306e\u5bfe\u8a71\u306b\u9ad8\u3044\u671f\u5f85\u3092\u62b1\u3044\u3066\u304a\u308a\u3001<a href=\"https:\/\/www.genesys.com\/company\/newsroom\/announcements\/122891\">\u4e0d\u6e80\u306b<\/a><a href=\"https:\/\/www.genesys.com\/company\/newsroom\/announcements\/122891\">\u601d\u3046\u3088\u3046\u306a<\/a><a href=\"https:\/\/www.genesys.com\/company\/newsroom\/announcements\/122891\">\u4f53\u9a13<\/a>\u304c\u3042\u308c\u3070\u3059\u3050\u306b\u4ed6\u793e\u30d6\u30e9\u30f3\u30c9\u306b\u4e57\u308a\u63db\u3048\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u591a\u304f\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u4f9d\u7136\u3068\u3057\u3066\u3001\u5e73\u5747\u51e6\u7406\u6642\u9593\u3084\u521d\u56de\u89e3\u6c7a\u7387\u306a\u3069\u306e\u5f93\u6765\u306e\u6307\u6a19\u306b\u4f9d\u5b58\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u6307\u6a19\u3082\u91cd\u8981\u3067\u3059\u304c\u3001\u9867\u5ba2\u306e\u5168\u4f53\u7684\u306a\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u4e00\u90e8\u306b\u904e\u304e\u307e\u305b\u3093\u3002<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/resources\/market-guide-for-customer-journey-analytics-orchestration\">\u30ac\u30fc\u30c8\u30ca\u30fc<\/a><sup>\u00ae<\/sup>\u306f\u300c\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\u3068\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\uff08CJA\/O\uff09\u3078\u306e\u6295\u8cc7\u306f\u3001\u8907\u96d1\u306a\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7c21\u7d20\u5316\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u91cd\u8981\u3067\u3059\u3002\u300d\u3068\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>Genesys Cloud Journey Management<\/strong><strong>\u306e\u65b0\u6a5f\u80fd<br \/>\n<\/strong>Journey Flows\u3068Journey Analyzer\u306f\u3001Genesys Cloud\u306b\u7d44\u307f\u8fbc\u307e\u308c\u3066\u304a\u308a\u3001\u8ffd\u52a0\u306e\u8a2d\u5b9a\u306a\u3057\u3067\u65e2\u5b58\u306e\u9867\u5ba2\u30c7\u30fc\u30bf\u304b\u3089\u6d1e\u5bdf\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u9867\u5ba2\u884c\u52d5\u306e\u53ef\u8996\u5316\u3001\u5206\u6790\u3001\u6d1e\u5bdf\u3092\u5373\u5ea7\u306b\u5229\u7528\u3067\u304d\u3001\u3042\u3089\u3086\u308b\u5bfe\u8a71\u3067\u9867\u5ba2\u306e\u884c\u52d5\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u307e\u305f\u3001\u9867\u5ba2\u304c\u30c1\u30e3\u30cd\u30eb\u3092\u5207\u308a\u66ff\u3048\u305f\u308a\u3001\u884c\u52d5\u3092\u7e70\u308a\u8fd4\u3057\u305f\u308a\u3001\u76ee\u6a19\u3092\u9054\u6210\u3057\u305f\u308a\u3059\u308b\u5834\u6240\u306e\u7279\u5b9a\u306a\u3069\u3001\u4f01\u696d\u306f\u3001Journey Flows\u3068Journey Analyzer\u3092\u4f7f\u7528\u3057\u3066\u4ee5\u4e0b\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\uff1a<\/p>\n<ul>\n<li>\u9867\u5ba2\u884c\u52d5\u3092\u53ef\u8996\u5316\u3057\u3001\u6539\u5584\u306e\u6a5f\u4f1a\u3092\u7279\u5b9a<\/li>\n<li>\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u30c7\u30fc\u30bf\u3092\u5358\u4e00\u306e\u7d71\u4e00\u30d3\u30e5\u30fc\u3067\u96c6\u4e2d\u7ba1\u7406<\/li>\n<li>\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3001\u4e88\u6e2c\u3001\u6a5f\u68b0\u5b66\u7fd2\u3068\u540c\u3058\u30c7\u30fc\u30bf\u30bb\u30c3\u30c8\u3092\u4f7f\u7528\u3057\u3066\u5206\u6790\u3092\u5f37\u5316<\/li>\n<li>\u30c7\u30b8\u30bf\u30eb\u5bfe\u8a71\u5f8c\u306b\u518d\u5ea6\u96fb\u8a71\u3059\u308b\u9867\u5ba2\u3084\u3001\u30dc\u30c3\u30c8\u3068\u306e\u5bfe\u8a71\u3092\u907f\u3051\u308b\u9867\u5ba2\u3092\u7279\u5b9a\u3059\u308b\u306a\u3069\u3001\u30a4\u30d9\u30f3\u30c8\u3092\u9023\u643a<\/li>\n<\/ul>\n<p><strong>Genesys Cloud Journey Management<\/strong><strong>\u3068Genesys Cloud AI\u306e\u9023\u643a<br \/>\n<\/strong>\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306f\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u3067\u3042\u308a\u3001Genesys Cloud Journey Management\u3068Genesys Cloud AI\u306f\u76f8\u4e92\u306b\u88dc\u5b8c\u3059\u308b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3067\u3059\u3002Genesys Cloud AI\u306f\u3001\u9867\u5ba2\u884c\u52d5\u306e\u53ef\u8996\u5316\u3068\u5206\u6790\u306b\u5fc5\u8981\u306a\u30c7\u30fc\u30bf\u3092\u751f\u6210\u3057\u307e\u3059\u3002Genesys Cloud Journey Management\u304b\u3089\u306e\u6d1e\u5bdf\u306f\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306eAI\u306b\u3088\u3063\u3066\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306b\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3001\u30ca\u30ec\u30c3\u30b8\u3001\u30c7\u30fc\u30bf\u3092\u7d99\u7d9a\u7684\u306b\u5f37\u5316\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3055\u308c\u307e\u3059\uff1a<\/p>\n<ul>\n<li>\u9867\u5ba2\u306e\u884c\u52d5\u30d1\u30bf\u30fc\u30f3\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306e\u65b0\u3057\u3044\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u304a\u3088\u3073\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u5bfe\u8a71\u306e\u4f5c\u6210<\/li>\n<li>\u9867\u5ba2\u306e\u610f\u56f3\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3057\u3001\u30ca\u30ec\u30c3\u30b8\u306e\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u3068\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u57cb\u3081\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u4f1a\u8a71\u578bAI\u30e2\u30c7\u30eb\u3092\u6539\u5584<\/li>\n<li>\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u57fa\u3065\u3044\u3066\u6b21\u306e\u6700\u9069\u306a\u884c\u52d5\u3092\u63d0\u4f9b\u3057\u3001\u3088\u308a\u6b63\u78ba\u306a\u30ea\u30bd\u30fc\u30b9\u3078\u306e\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e\u4e88\u6e2c\u80fd\u529b\u306e\u5411\u4e0a<\/li>\n<\/ul>\n<p>Genesys Cloud AI\u3068Genesys Cloud Journey Management\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u6210\u529f\u3068\u5931\u6557\u306e\u4f53\u9a13\u306e\u6839\u672c\u7684\u306a\u539f\u56e0\u3092\u3088\u308a\u3088\u304f\u7406\u89e3\u3057\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306b\u4e88\u671f\u3057\u306a\u3044\u5909\u5316\u304c\u3042\u3063\u305f\u5834\u5408\u306b\u30bf\u30a4\u30e0\u30ea\u30fc\u306b\u30a2\u30e9\u30fc\u30c8\u3092\u53d7\u3051\u53d6\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30d3\u30b8\u30cd\u30b9\u30ea\u30fc\u30c0\u30fc\u306f\u3088\u308a\u92ed\u3044\u6d1e\u5bdf\u3068\u8fc5\u901f\u306a\u5bfe\u5fdc\u3092\u6b66\u5668\u306b\u3001\u8ab2\u984c\u3092\u89e3\u6c7a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\u30e9\u30a4\u30bb\u30f3\u30b9\u306e\u63d0\u4f9b<br \/>\n<\/strong>Journey Flows\u306f\u73fe\u5728\u5229\u7528\u53ef\u80fd\u3067\u3001\u3059\u3079\u3066\u306eGenesys Cloud CX\u00ae\u30e9\u30a4\u30bb\u30f3\u30b9\u306b\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002\u4e00\u65b9\u3001Journey Analyzer\u306f\u9650\u5b9a\u7684\u306b\u63d0\u4f9b\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u6a5f\u80fd\u306f\u3001Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u5411\u3051\u30cd\u30a4\u30c6\u30a3\u30d6\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u7b2c\u4e00\u6bb5\u968e\u3092\u793a\u3057\u3066\u304a\u308a\u30012024\u5e74\u306e\u3046\u3061\u306b\u3055\u3089\u306a\u308b\u62e1\u5f35\u304c\u4e88\u5b9a\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u696d\u754c\u304b\u3089\u306eGenesys Cloud Journey Management\u306b\u5bfe\u3059\u308b\u58f0<\/strong><\/p>\n<p><strong>Awaze<\/strong><strong>\u306e\u97f3\u58f0\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30ea\u30fc\u30c9<br \/>\n<\/strong><strong>\u30cb\u30fc\u30eb\u30fb\u30b8\u30e7\u30fc\u30f3\u30ba\u6c0f<\/strong><\/p>\n<p>\u300c\u79c1\u305f\u3061\u306f\u30e8\u30fc\u30ed\u30c3\u30d1\u3067\u6700\u5927\u306e\u30d0\u30b1\u30fc\u30b7\u30e7\u30f3\u304a\u3088\u3073\u30db\u30ea\u30c7\u30fc\u30ea\u30be\u30fc\u30c8\u30d3\u30b8\u30cd\u30b9\u3092\u5c55\u958b\u3057\u3066\u304a\u308a\u3001\u30b2\u30b9\u30c8\u3068\u30aa\u30fc\u30ca\u30fc\u306b\u7d20\u6674\u3089\u3057\u3044\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306b\u5c3d\u529b\u3057\u3066\u3044\u307e\u3059\u3002Genesys Cloud Journey Management\u3092\u77ed\u671f\u9593\u4f7f\u7528\u3057\u305f\u3060\u3051\u3067\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\u3092\u6d3b\u7528\u3057\u3066CX\u3092\u5fae\u8abf\u6574\u3059\u308b\u65b9\u6cd5\u304c\u308f\u304b\u308a\u307e\u3057\u305f\u3002\u540c\u3058\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u30d5\u30ed\u30fc\u3092\u898b\u3066\u9867\u5ba2\u884c\u52d5\u3092\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6\u306b\u53ef\u8996\u5316\u3067\u304d\u308b\u305f\u3081\u3001\u3053\u306e\u6d1e\u5bdf\u3092\u3059\u3050\u306b\u6d3b\u7528\u3057\u3066\u3059\u3079\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u6700\u9069\u5316\u3067\u304d\u307e\u3059\u3002\u300d<\/p>\n<p><strong>McGee-Smith Analytics<\/strong><strong>\u306e\u793e\u9577\u517c\u4e3b\u4efb\u30a2\u30ca\u30ea\u30b9\u30c8<br \/>\n<\/strong><strong>\u30b7\u30fc\u30e9\u30fb\u30de\u30af\u30ae\u30fc\u30fb\u30b9\u30df\u30b9\u6c0f<\/strong><\/p>\n<p>\u300c\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u6a5f\u80fd\u306f\u3001\u9867\u5ba2\u3068\u898b\u8fbc\u307f\u5ba2\u306b\u6700\u9069\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u65b9\u6cd5\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306b\u9577\u3044\u9593\u6c42\u3081\u3089\u308c\u3066\u304d\u307e\u3057\u305f\u3002\u3053\u308c\u307e\u3067\u306f\u3001\u3053\u308c\u3089\u306e\u6a5f\u80fd\u306f\u8907\u96d1\u3067\u9ad8\u4fa1\u306a\u8ffd\u52a0\u6a5f\u80fd\u304c\u5fc5\u8981\u3067\u3042\u308a\u3001\u5927\u4f01\u696d\u306e\u307f\u304c\u5c0e\u5165\u3057\u3066\u3044\u307e\u3057\u305f\u304c\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u304cGenesys Cloud\u3067\u30cd\u30a4\u30c6\u30a3\u30d6\u306b\u5229\u7528\u53ef\u80fd\u306b\u306a\u3063\u305f\u3053\u3068\u3067\u3001AI\u99c6\u52d5\u306e\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u304c\u4e3b\u6d41\u3068\u306a\u308b\u672a\u6765\u306b\u5411\u3051\u3066\u3001\u3088\u308a\u591a\u304f\u306e\u4f01\u696d\u304c\u77e5\u8b58\u3001\u30c7\u30fc\u30bf\u3001\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3092\u6700\u9069\u5316\u3057\u7d9a\u3051\u3001\u9867\u5ba2\u3068\u306e\u30dd\u30b8\u30c6\u30a3\u30d6\u3067\u5fe0\u8aa0\u5fc3\u3092\u80b2\u3080\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u4fc3\u9032\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u300d<\/p>\n<p>Xperience\u306e\u30ad\u30fc\u30ce\u30fc\u30c8\u3092\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u3067\u898b\u308b\u306b\u306f\u30015\u670827\u65e5\u304b\u3089\u59cb\u307e\u308b<a href=\"https:\/\/cvent.me\/qRbM1w?RefId=referral%7CPressRelease%7CXPR2024%7CPressRelease%22%20HYPERLINK%20%22https:\/\/web.cvent.com\/event\/97a0b94a-1ee8-47ab-9460-13fb016d31b8\/websitePage:06bcbb5d-cdd1-46f9-befd-dd61658a7c01?RefId=homepage%7Cwebsite%7CXPR2024%7Chomepage-banner-LMM\">Xperience Encore<\/a>\u30a4\u30d9\u30f3\u30c8\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<br \/>\n<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306b\u6700\u9ad8\u306e\u4f53\u9a13\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u3067\u3001\u4e16\u754c100\u30ab\u56fd\u4ee5\u4e0a8000\u793e\u3092\u8d85\u3048\u308b\u4f01\u696d\u306e\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u306e\u6539\u5584\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002AI\u3092\u6d3b\u7528\u3057\u305f\u696d\u754cNo.1\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308bGenesys Cloud\u3092\u901a\u3058\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u4f01\u696d\u306b\u672a\u6765\u306eCX\u3092\u63d0\u4f9b\u3057\u3001\u5171\u611f\u6027\u306e\u3042\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305f\u4f53\u9a13\u306e\u63d0\u4f9b\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u7531\u6765\u306e\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308bGenesys Cloud\u306f\u3001\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u9069\u5207\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u4f01\u696d\u7af6\u4e89\u529b\u3092\u9ad8\u3081\u308b\u3068\u3068\u3082\u306b\u3001\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u5f37\u5316\u3001\u52b9\u7387\u5316\u3001\u696d\u52d9\u6539\u5584\u3092\u63a8\u9032\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306e\u6210\u9577\u3092\u52a0\u901f\u3055\u305b\u307e\u3059\u3002\u8a73\u3057\u304f\u306f<a href=\"http:\/\/www.genesys.com\/ja-jp\">www.genesys.com\/ja-jp<\/a>\u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n<p>\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e<br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8<br \/>\n\u6589\u85e4 \u54f2\u4e5f<br \/>\nTel: 03-5989-1430<br \/>\nEmail: tetsuya.saito@genesys.com<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u5e83\u5831\u4e8b\u52d9\u5c40\uff08\u30ab\u30fc\u30c4\u30e1\u30c7\u30a3\u30a2\u30ef\u30fc\u30af\u30b9\u5185\uff09<br \/>\n\u5927\u6728\u30fb\u30b8\u30a7\u30ec\u30df\u30fc<br \/>\nTel: 03-6427-1627<br \/>\nEmail: genesys@kartz.co.jp[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !impo [&hellip;]<\/p>\n","protected":false},"author":344,"featured_media":0,"template":"","class_list":["post-521147","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"05\/27\/2024","utm_pass":false,"asset_expiration":"","enable_external_utm":false,"disable_chat":false,"meta_title":"","meta_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u5e74\u9593\u6700\u5927\u306e\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u30a4\u30d9\u30f3\u30c8\u300cXperience 2024\u300d\u306b\u3066\u3001Genesys Cloud\u306b\u30cd\u30a4\u30c6\u30a3\u30d6\u306a\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u6a5f\u80fd\u3092\u63d0\u4f9b\u3092\u767a\u8868\u3002","no_index":false,"no_follow":false,"meta_twitter_title":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001Genesys 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