{"id":520957,"date":"2024-05-23T18:40:48","date_gmt":"2024-05-24T01:40:48","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=520957"},"modified":"2024-05-23T18:41:48","modified_gmt":"2024-05-24T01:41:48","slug":"genesys-introduces-ai-to-expand-automation-analytics-and-conversational-intelligence-across-the-genesys-cloud-platform","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-introduces-ai-to-expand-automation-analytics-and-conversational-intelligence-across-the-genesys-cloud-platform","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u5168\u4f53\u306b\u304a\u3051\u308b\u81ea\u52d5\u5316\u3001\u5206\u6790\u3001\u4f1a\u8a71\u578b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3092\u62e1\u5f35\u3059\u308b\u305f\u3081\u306eAI\u3092\u5c0e\u5165"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text css=&#8221;&#8221; el_class=&#8221;pre_h1&#8243;]2024\u5e745\u670824\u65e5\uff08\u91d1\uff09\u65e5\u672c\u767a\u8868[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u3001Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u5168\u4f53\u306b\u304a\u3051\u308b\u81ea\u52d5\u5316\u3001\u5206\u6790\u3001\u4f1a\u8a71\u578b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3092\u62e1\u5f35\u3059\u308b\u305f\u3081\u306eAI\u3092\u5c0e\u5165<br \/>\n<\/strong><\/h1>\n<h2>Genesys Cloud\u7528\u306eGenesys Copilot\u3001Virtual Agent\u3001Empathy Detection\u3001Modern Agent Desktop\u306f\u3001\u5f93\u696d\u54e1\u306e\u652f\u63f4\u3001\u751f\u7523\u6027\u5411\u4e0a\u3092\u53ef\u80fd\u306b\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u6539\u5584<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<strong>\u30c7\u30f3\u30d0\u30fc\u30012024\u5e745\u670814\u65e5 \u2014 <\/strong><a href=\"https:\/\/www.genesys.com\/\"><strong>\u30b8\u30a7\u30cd\u30b7\u30b9<\/strong><\/a><strong><sup>\u00ae<\/sup><\/strong><strong>\u306f\u5e74\u9593\u6700\u5927\u306e\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u30a4\u30d9\u30f3\u30c8\u300cXperience 2024\u300d\u306b\u3066\u3001\u3042\u3089\u3086\u308b\u9867\u5ba2\u304a\u3088\u3073\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3092\u5909\u9769\u3059\u308b\u65b0\u3057\u3044AI\u6a5f\u80fd\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002Genesys Cloud\u2122\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u7528\u306eGenesys Copilot\u3001Virtual Agent\u3001Empathy Detection\u3001Modern Agent Workspace\u306b\u3088\u308a\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u5f37\u529b\u306aAI\u3068\u4eba\u9593\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u306b\u57fa\u3065\u3044\u305f\u6b21\u4e16\u4ee3\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e\u529b\u3092\u4f01\u696d\u306b\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/strong><a href=\"https:\/\/www.genesys.com\/capabilities\/ai-and-automation\"><strong>Genesys Cloud AI<\/strong><\/a><strong>\u306e\u9769\u65b0\u306f\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u304a\u3088\u3073\u30a2\u30b7\u30b9\u30c8\u30b5\u30fc\u30d3\u30b9\u306e\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u3001\u5f93\u696d\u54e1\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068\u751f\u7523\u6027\u3092\u9ad8\u3081\u3001\u7ba1\u7406\u8005\u306b\u52d5\u7684\u306a\u65b0\u3057\u3044\u6d1e\u5bdf\u3068\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/strong><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6700\u9ad8\u88fd\u54c1\u8cac\u4efb\u8005\u3067\u3042\u308b\u30aa\u30ea\u30f4\u30a3\u30a8\u30fb\u30b8\u30e5\u30fc\u30f4\uff08Olivier Jouve\uff09\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u300c\u73fe\u4ee3\u306e\u8907\u96d1\u306a\u30d3\u30b8\u30cd\u30b9\u74b0\u5883\u4e0b\u3067\u306f\u3001\u52b9\u7387\u3092\u9ad8\u3081\u308b\u305f\u3081\u306bAI\u3068\u81ea\u52d5\u5316\u3092\u6d3b\u7528\u3059\u308b\u4e00\u65b9\u3067\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u3068\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u7dad\u6301\u3059\u308b\u9069\u5207\u306a\u30d0\u30e9\u30f3\u30b9\u304c\u5fc5\u8981\u3067\u3059\u3002<a href=\"https:\/\/www.genesys.com\/genesys-cloud\">Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/a>\u5168\u4f53\u306b\u308f\u305f\u308b\u751f\u6210\u3001\u4f1a\u8a71\u3001\u304a\u3088\u3073\u4e88\u6e2cAI\u306e\u9769\u547d\u7684\u306a\u529b\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u4fe1\u983c\u3067\u304d\u308b\u30c4\u30fc\u30eb\u3092\u6d3b\u7528\u3057\u3066\u65b0\u3057\u3044\u65b9\u6cd5\u3067\u9867\u5ba2\u3084\u5f93\u696d\u54e1\u3068\u5bfe\u8a71\u3057\u3001\u4e3b\u8981\u306a\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3092\u8fc5\u901f\u306b\u9054\u6210\u3067\u304d\u307e\u3059\u3002\u300d<\/p>\n<p>\u6700\u65b0\u306eGenesys Cloud AI\u6a5f\u80fd\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u5f93\u696d\u54e1\u3092\u652f\u63f4\u3057\u3001\u9867\u5ba2\u306e\u554f\u984c\u3092\u3088\u308a\u8fc5\u901f\u304b\u3064\u52b9\u679c\u7684\u306b\u89e3\u6c7a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u4f01\u696d\u306f\u5f93\u6765\u306e\u30dc\u30c3\u30c8\u3067\u306f\u4e0d\u53ef\u80fd\u306a\u3001\u3088\u308a\u8907\u96d1\u306a\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u3068\u4f5c\u696d\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u6b21\u4e16\u4ee3\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u80fd\u529b\u3092\u5f37\u5316\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306fGenesys Cloud AI\u306b\u3088\u3063\u3066\u53ef\u80fd\u3068\u306a\u308a\u3001\u5b9f\u88c5\u3068\u4f7f\u7528\u3092\u5bb9\u6613\u306b\u5b9f\u73fe\u3060\u3051\u3067\u306a\u304f\u3001\u30c7\u30fc\u30bf\u3001\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3001\u30d0\u30a4\u30a2\u30b9\u3001\u900f\u660e\u6027\u3092\u7ba1\u7406\u3059\u308b\u502b\u7406\u7684\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u3092\u512a\u5148\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>Genesys Cloud AI<\/strong><strong>\u306b\u304a\u3051\u308b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3<\/strong><strong>\u00a0<\/strong><\/p>\n<ul>\n<li><strong>Genesys Copilot<\/strong>\u306f\u3001\u5927\u898f\u6a21\u306a\u8a00\u8a9e\u30e2\u30c7\u30eb\uff08LLM\uff09\u306b\u3088\u3063\u3066\u5f37\u5316\u3055\u308c\u305f\u4e00\u9023\u306e\u81ea\u52d5\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3092\u4f01\u696d\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u5f93\u696d\u54e1\uff08\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304b\u3089\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u3001\u7ba1\u7406\u8005\u307e\u3067\uff09\u306b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u3088\u308a\u8fc5\u901f\u304b\u3064\u52b9\u679c\u7684\u306a\u4f5c\u696d\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u73fe\u5728\u5229\u7528\u53ef\u80fd\u306aAgent Copilot\u304b\u3089\u59cb\u3081\u3066\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u8907\u6570\u306e\u30bf\u30b9\u30af\u3092\u540c\u6642\u306b\u51e6\u7406\u3057\u3001\u30c7\u30b8\u30bf\u30eb\u304a\u3088\u3073\u97f3\u58f0\u5bfe\u8a71\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u306e\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong>Agent Copilot\u306f\u4f1a\u8a71\u3092\u805e\u304d\u53d6\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u30b9\u30af\u30ea\u30d7\u30c8\u3092\u4f5c\u6210\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30ca\u30ec\u30c3\u30b8\u60c5\u5831\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u4eba\u9593\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u9023\u643a\u3057\u3066\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u97f3\u58f0\u30c6\u30ad\u30b9\u30c8\u5316\u3068\u81ea\u52d5\u8981\u7d04\u3092\u901a\u3058\u3066\u3001Agent Copilot\u306f\u30b5\u30fc\u30d3\u30b9\u306e\u5bfe\u8a71\u4e2d\u306b\u4f55\u304c\u8d77\u3053\u3063\u3066\u3044\u308b\u304b\u3092\u76e3\u8996\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u30bf\u30b9\u30af\u5b8c\u4e86\u306e\u5148\u884c\u30b9\u30bf\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u5e73\u5747\u51e6\u7406\u6642\u9593\u3001\u5bfe\u8a71\u7d42\u4e86\u6642\u9593\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306a\u3069\u3092\u6539\u5584\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002Supervisor Copilot\u3068Admin Copilot\u306e\u4e00\u822c\u63d0\u4f9b\u306f2024\u5e74\u672b\u306b\u4e88\u5b9a\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u6b21\u4e16\u4ee3\u306eVirtual Agent<\/strong>\u306f\u3001\u5f93\u6765\u306e\u30dc\u30c3\u30c8\u3067\u306f\u4e0d\u53ef\u80fd\u306a\u3001\u3088\u308a\u8907\u96d1\u306a\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u3068\u4f5c\u696d\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306e\u30ea\u30fc\u30c1\u3092\u62e1\u5927\u3057\u307e\u3059\u3002Virtual Agent\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u3088\u308a\u81ea\u7136\u3067\u4eba\u9593\u3089\u3057\u3044\u4f1a\u8a71\u3092\u901a\u3058\u3066\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u3092\u5f37\u5316\u3067\u304d\u307e\u3059\u3002Virtual Agent\u306f\u3001\u66d6\u6627\u306a\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u51e6\u7406\u3001\u60c5\u5831\u53ce\u96c6\u306e\u6539\u5584\u3001\u7d42\u4e86\u51e6\u7406\u304a\u3088\u3073\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u8981\u7d04\u306e\u81ea\u52d5\u5316\u306b\u512a\u308c\u305f\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>\u751f\u6210AI\u3092\u901a\u3058\u3066\u3001\u4f01\u696d\u306f\u7279\u5b9a\u306e\u9867\u5ba2\u306e\u610f\u56f3\u3084\u30bf\u30b9\u30af\u306b\u5bfe\u5fdc\u3059\u308bVirtual Agent\u3092\u69cb\u7bc9\u3057\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u9ad8\u3044\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5bfe\u8a71\u306b\u57fa\u3065\u3044\u3066\u7c21\u5358\u306b\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u751f\u6210\u3067\u304d\u307e\u3059\u30022024\u5e74\u306e\u7b2c3\u56db\u534a\u671f\u306b\u4e00\u822c\u63d0\u4f9b\u304c\u4e88\u5b9a\u3055\u308c\u3066\u3044\u308bVirtual Agent\u306f\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u3092\u5909\u9769\u3059\u308b\u305f\u3081\u306e\u8907\u6570\u306e\u65b0\u3057\u3044\u30ed\u30fc\u30eb\u30d9\u30fc\u30b9\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u306e\u7b2c\u4e00\u5f3e\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308b<strong>Empathy Detection<\/strong>\u306f\u3001\u9867\u5ba2\u306b\u300c\u898b\u3066\u3082\u3089\u3063\u3066\u3044\u308b\u300d\u300c\u805e\u3044\u3066\u3082\u3089\u3063\u3066\u3044\u308b\u300d\u300c\u7406\u89e3\u3057\u3066\u3082\u3089\u3063\u3066\u3044\u308b\u300d\u3068\u611f\u3058\u3066\u3082\u3089\u3046\u305f\u3081\u306e\u80fd\u529b\u3092\u5f37\u5316\u3059\u308b\u3082\u306e\u3067\u3059\u3002\u611f\u60c5\u5206\u6790\u3084\u30c8\u30d4\u30c3\u30af\u30b9\u30dd\u30c3\u30c6\u30a3\u30f3\u30b0\u3092\u8d85\u3048\u308b\u9ad8\u5ea6\u306a\u97f3\u58f0\u304a\u3088\u3073\u30c6\u30ad\u30b9\u30c8\u5206\u6790\u3092\u7528\u3044\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306fAI\u30e2\u30c7\u30eb\u3092\u4f7f\u7528\u3057\u3001\u3042\u3089\u3086\u308b\u5bfe\u8a71\u306b\u304a\u3051\u308b\u5171\u611f\u3092\u8a55\u4fa1\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u306e360\u5ea6\u30d3\u30e5\u30fc\u304c\u62e1\u5927\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u5171\u611f\u30ec\u30d9\u30eb\u306e\u6df1\u3044\u8a8d\u8b58\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u81ea\u5206\u306e\u884c\u52d5\u3084\u53cd\u5fdc\u304c\u9867\u5ba2\u4f53\u9a13\u306e\u52b9\u679c\u306b\u3069\u306e\u3088\u3046\u306b\u5f71\u97ff\u3059\u308b\u304b\u3092\u3088\u308a\u3088\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u3055\u3089\u306b\u826f\u3044\u7d50\u679c\u3092\u5c0e\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u73fe\u5728\u5229\u7528\u53ef\u80fd\u306aEmpathy Detection\u3092\u4f7f\u7528\u3057\u3066\u3001\u4f01\u696d\u306f\u5f93\u696d\u54e1\u306e\u611f\u60c5\u7684\u77e5\u6027\u3092\u9ad8\u3081\u3001\u500b\u4eba\u306e\u6210\u9577\u3068\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5f37\u5316\u3059\u308b\u305f\u3081\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3068\u30b3\u30fc\u30c1\u30f3\u30b0\u30d7\u30e9\u30f3\u3092\u4f5c\u6210\u3067\u304d\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>Modern Agent Workspace<\/strong>\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u67d4\u8edf\u3067\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u3092\u63d0\u4f9b\u3057\u3001\u81ea\u5206\u306b\u5408\u3063\u305f\u65b9\u6cd5\u3067\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3001\u30c7\u30fc\u30bf\u3001\u6d1e\u5bdf\u3092\u8fc5\u901f\u306b\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002\u65b0\u3057\u3044AI\u99c6\u52d5\u306e\u4f53\u9a13\u3092\u30db\u30b9\u30c8\u3059\u308b\u305f\u3081\u306b\u8a2d\u8a08\u3055\u308c\u305fGenesys Cloud Agent Workspace\u306f\u9032\u5316\u3092\u7d9a\u3051\u3001\u5f93\u696d\u54e1\u304c\u65b0\u3057\u3044\u6a5f\u80fd\u3068\u7c21\u5358\u306b\u5bfe\u8a71\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u3001\u52b9\u7387\u3068\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u30022024\u5e74\u7b2c4\u56db\u534a\u671f\u306b\u30ea\u30ea\u30fc\u30b9\u304c\u4e88\u5b9a\u3055\u308c\u3066\u304a\u308a\u3001\u4f01\u696d\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5168\u5f93\u696d\u54e1\u306b\u4e00\u8cab\u3057\u305f\u30e6\u30fc\u30b6\u30fc\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306eAI\u6a5f\u80fd\u3064\u3044\u3066\u306e\u9867\u5ba2\u30fb\u696d\u754c\u95a2\u4fc2\u8005\u306e\u30b3\u30e1\u30f3\u30c8<\/strong><\/p>\n<p><strong>Virgin Atlantic<\/strong><strong>\u304a\u3088\u3073Virgin Atlantic Holidays\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30bb\u30f3\u30bf\u30fc\u526f\u793e\u9577<br \/>\n<\/strong><strong>\u30eb\u30a4\u30fc\u30ba\u30fb\u30d5\u30a3\u30ea\u30c3\u30d7\u30b9\u6c0f<\/strong><\/p>\n<p>\u300cGenesys AI\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001Virgin Atlantic\u306f\u97f3\u58f0\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u30dc\u30c3\u30c8\u3001\u30dc\u30c3\u30c8\u30d5\u30ed\u30fc\u3001\u4e88\u6e2c\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u7db2\u7f85\u3059\u308b\u5305\u62ec\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u5b9f\u88c5\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u309225\u30dd\u30a4\u30f3\u30c8\u5411\u4e0a\u3055\u305b\u3001\u5f93\u696d\u54e1\u306e\u5e78\u798f\u5ea6\u309212\u30dd\u30a4\u30f3\u30c8\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3057\u305f\u3002Virtual Agent\u3084Agent Copilot\u306a\u3069\u306eGenesys Cloud AI\u306e\u6700\u65b0\u6a5f\u80fd\u306f\u3001\u79c1\u305f\u3061\u306e\u3088\u3046\u306a\u4f01\u696d\u304c\u30c7\u30b8\u30bf\u30eb\u4f53\u9a13\u306e\u63d0\u4f9b\u3092\u6b21\u306e\u30ec\u30d9\u30eb\u306b\u5f15\u304d\u4e0a\u3052\u308b\u306e\u306b\u5f79\u7acb\u3064\u5927\u304d\u306a\u53ef\u80fd\u6027\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002\u300d<\/p>\n<p><strong>Newcastle Permanent<\/strong><strong>\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u90e8\u9580\u9577<br \/>\n<\/strong><strong>\u30b8\u30e7\u30f3\u30fb\u30b3\u30ce\u30ea\u30fc\u6c0f<\/strong><\/p>\n<p>\u300cAgent Copilot\u306e\u304a\u304b\u3052\u3067\u3001\u79c1\u305f\u3061\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3088\u308a\u751f\u7523\u7684\u306b\u306a\u308a\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u63d0\u4f9b\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u81ea\u52d5\u5316\u3055\u308c\u305f\u77e5\u8b58\u3001\u6b21\u306b\u53d6\u308b\u3079\u304d\u884c\u52d5\u3001\u30ea\u30bd\u30fc\u30b9\u306e\u52a9\u3051\u3092\u501f\u308a\u3066\u3001\u79c1\u305f\u3061\u306e\u30c1\u30fc\u30e0\u306f\u5168\u4f53\u7684\u306a\u901a\u8a71\u51e6\u7406\u6642\u9593\u3092\u7d0460\u79d2\u77ed\u7e2e\u3057\u3001\u9867\u5ba2\u306e\u554f\u984c\u306b\u3088\u308a\u8fc5\u901f\u304b\u3064\u52b9\u679c\u7684\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3057\u305f\u3002\u300d<\/p>\n<p><strong>IDC<\/strong><strong>\u306e\u4f1a\u8a71\u578bAI\u304a\u3088\u3073\u77e5\u8b58\u767a\u898b\u306e\u30ea\u30b5\u30fc\u30c1\u30de\u30cd\u30fc\u30b8\u30e3\u30fc<br \/>\n<\/strong><strong>\u30d8\u30a4\u30ea\u30fc\u30fb\u30b5\u30b6\u30fc\u30e9\u30f3\u30c9\u6c0f<\/strong><\/p>\n<p>\u300c\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u9867\u5ba2\u306b\u3068\u3063\u3066\u91cd\u8981\u306aAI\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3001\u5b9f\u969b\u306e\u7d50\u679c\u3092\u751f\u307f\u51fa\u3059\u305f\u3081\u306e\u652f\u63f4\u306b\u304a\u3044\u3066\u5f37\u3044\u5b9f\u7e3e\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002\u540c\u793e\u306f\u4e00\u8cab\u3057\u3066Genesys Cloud\u5168\u4f53\u306bAI\u6a5f\u80fd\u3092\u57cb\u3081\u8fbc\u307f\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3092\u6e2c\u5b9a\u53ef\u80fd\u306b\u6539\u5584\u3059\u308b\u6a5f\u80fd\u306b\u7126\u70b9\u3092\u5f53\u3066\u3066\u3044\u307e\u3059\u3002LLM\u306e\u4f7f\u7528\u3092\u6025\u901f\u306b\u62e1\u5927\u3059\u308b\u3053\u3068\u3067\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u4f1a\u8a71\u578bAI\u304a\u3088\u3073\u4f1a\u8a71\u578b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u306e\u4fa1\u5024\u3092\u5f37\u5316\u3057\u3001\u62e1\u5f35\u3057\u3066\u3044\u307e\u3059\u3002\u300d<\/p>\n<p>Xperience\u306e\u30ad\u30fc\u30ce\u30fc\u30c8\u3092\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u3067\u898b\u308b\u306b\u306f\u30015\u670827\u65e5\u304b\u3089\u59cb\u307e\u308b<a href=\"https:\/\/cvent.me\/qRbM1w?RefId=referral%7CPressRelease%7CXPR2024%7CPressRelease%22%20HYPERLINK%20%22https:\/\/web.cvent.com\/event\/97a0b94a-1ee8-47ab-9460-13fb016d31b8\/websitePage:06bcbb5d-cdd1-46f9-befd-dd61658a7c01?RefId=homepage%7Cwebsite%7CXPR2024%7Chomepage-banner-LMM\">Xperience Encore<\/a>\u30a4\u30d9\u30f3\u30c8\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong>\u5c06\u6765\u306e\u5c55\u671b\u306b\u95a2\u3059\u308b\u58f0\u660e<\/strong><br \/>\n\u3053\u306e\u30d7\u30ec\u30b9\u30ea\u30ea\u30fc\u30b9\u306b\u8a18\u8f09\u3055\u308c\u3066\u3044\u308b\u6b74\u53f2\u7684\u307e\u305f\u306f\u73fe\u5728\u306e\u4e8b\u5b9f\u3067\u306a\u3044\u58f0\u660e\u306f\u3001\u30ea\u30b9\u30af\u3068\u4e0d\u78ba\u5b9f\u6027\u3092\u4f34\u3046\u5c06\u6765\u306e\u5c55\u671b\u306b\u95a2\u3059\u308b\u58f0\u660e\u3067\u3059\u3002\u6cd5\u5f8b\u306b\u3088\u3063\u3066\u8981\u6c42\u3055\u308c\u308b\u5834\u5408\u3092\u9664\u304d\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u3053\u306e\u30d7\u30ec\u30b9\u30ea\u30ea\u30fc\u30b9\u306e\u65e5\u4ed8\u4ee5\u964d\u306e\u72b6\u6cc1\u3084\u30a4\u30d9\u30f3\u30c8\u3092\u53cd\u6620\u3059\u308b\u305f\u3081\u306b\u3001\u5c06\u6765\u306e\u5c55\u671b\u306b\u95a2\u3059\u308b\u58f0\u660e\u3092\u66f4\u65b0\u307e\u305f\u306f\u4fee\u6b63\u3059\u308b\u7fa9\u52d9\u3092\u8ca0\u3044\u307e\u305b\u3093\u3002<\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<br \/>\n<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306b\u6700\u9ad8\u306e\u4f53\u9a13\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u3067\u3001\u4e16\u754c100\u30ab\u56fd\u4ee5\u4e0a8000\u793e\u3092\u8d85\u3048\u308b\u4f01\u696d\u306e\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u306e\u6539\u5584\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002AI\u3092\u6d3b\u7528\u3057\u305f\u696d\u754cNo.1\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308bGenesys Cloud\u3092\u901a\u3058\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u4f01\u696d\u306b\u672a\u6765\u306eCX\u3092\u63d0\u4f9b\u3057\u3001\u5171\u611f\u6027\u306e\u3042\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305f\u4f53\u9a13\u306e\u63d0\u4f9b\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u7531\u6765\u306e\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308bGenesys 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