{"id":520706,"date":"2024-05-21T19:35:02","date_gmt":"2024-05-22T02:35:02","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=520706"},"modified":"2024-05-21T19:35:02","modified_gmt":"2024-05-22T02:35:02","slug":"genesys-accelerates-the-future-of-personalized-ai-powered-experiences-at-xperience-2024","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-accelerates-the-future-of-personalized-ai-powered-experiences-at-xperience-2024","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9 Xperience 2024\uff1a AI\u306e\u6d3b\u7528\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u306e\u672a\u6765\u3092\u52a0\u901f"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text css=&#8221;&#8221; el_class=&#8221;pre_h1&#8243;]2024\u5e745\u670822\u65e5\uff08\u6c34\uff09\u65e5\u672c\u767a\u8868[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1><strong>\u30b8\u30a7\u30cd\u30b7\u30b9 Xperience 2024\uff1a<\/strong><strong>AI<\/strong><strong>\u306e\u6d3b\u7528\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba<br \/>\n\u3055\u308c\u305f\u4f53\u9a13\u306e\u672a\u6765\u3092\u52a0\u901f<\/strong><\/h1>\n<ul>\n<li>\n<h2>\u65b0\u3057\u3044Copilots\u3001Virtual Agent\u3001Empthay Detection\u3001\u305d\u3057\u3066Modern Agent Workspace\u3092\u901a\u3058\u3066\u3001Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u3067\u81ea\u52d5\u5316\u3001\u5206\u6790\u3001\u4f1a\u8a71\u77e5\u80fd\u3092\u62e1\u5f35<\/h2>\n<\/li>\n<li>\n<h2>\u65b0\u305f\u306aGenesys Cloud Journey Management\u6a5f\u80fd\u306b\u3088\u308a\u3001AI\u99c6\u52d5\u306e\u9867\u5ba2\u4f53\u9a13\u306b\u5bfe\u3059\u308b\u3088\u308a\u6df1\u3044\u6d1e\u5bdf\u3068\u5236\u5fa1\u3092\u63d0\u4f9b<\/h2>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<strong>\u30c7\u30f3\u30d0\u30fc\u30012024\u5e745\u670814\u65e5 \u2014 \u30b8\u30a7\u30cd\u30b7\u30b9\u00ae\u306f\u5e74\u9593\u6700\u5927\u306e\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u30a4\u30d9\u30f3\u30c8\u300cXperience 2024\u300d\u306b\u3066\u3001AI\u3092\u30d9\u30fc\u30b9\u306b\u3057\u305f\u65b0\u305f\u306a\u9769\u65b0\u7684\u306a\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u3089\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u3088\u3063\u3066\u3001\u4f01\u696d\u306f\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3092\u62e1\u5927\u3057\u3001\u5f93\u696d\u54e1\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u3001\u7d99\u7d9a\u7684\u306a\u6700\u9069\u5316\u3092\u63a8\u9032\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002AI\u99c6\u52d5\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u4eca\u56de\u306e\u6a5f\u80fd\u62e1\u5927\u3092\u901a\u3058\u3066\u3001\u3088\u308a\u6587\u8108\u306b\u5bcc\u3093\u3060\u4f1a\u8a71\u306e\u63d0\u4f9b\u3084\u3001\u9867\u5ba2\u65c5\u7a0b\u306e\u7ba1\u7406\u3092\u652f\u63f4\u3059\u308bGenesys Cloud\u2122\u30a4\u30d9\u30f3\u30c8\u30c7\u30fc\u30bf\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u3055\u3089\u306b\u5f37\u5316\u3057\u307e\u3059\u3002<\/strong><\/p>\n<p>AI\u3078\u306e\u9ad8\u3044\u6ce8\u76ee\u5ea6\u3001\u56f0\u96e3\u306a\u7d4c\u6e08\u72b6\u6cc1\u3001\u6d88\u8cbb\u8005\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u4f4e\u4e0b\u306a\u3069\u3001\u30d3\u30b8\u30cd\u30b9\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u76f4\u9762\u3059\u308b\u8ab2\u984c\u306f\u5897\u52a0\u3057\u3066\u3044\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001Genesys Cloud\u3067\u751f\u6210\u3001\u4f1a\u8a71\u3001\u4e88\u6e2cAI\u306e\u529b\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u95a2\u4fc2\u3092\u5411\u4e0a\u3055\u305b\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u8d85\u3048\u305f\u30d3\u30b8\u30cd\u30b9\u4fa1\u5024\u3092\u5f15\u304d\u51fa\u3057\u307e\u3059\u3002<\/p>\n<p>Genesys Cloud\u306e\u9769\u65b0\u306b\u3088\u308a\u3001\u5f37\u5316\u3055\u308c\u305fAI\u3068\u4eba\u9593\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u304b\u3089\u63a8\u9032\u3055\u308c\u308b\u6b21\u4e16\u4ee3\u306e\u4f53\u9a13\u304c\u63d0\u4f9b\u53ef\u80fd\u3068\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u306f\u3001Genesys Cloud AI\u306e\u62e1\u5f35\u6a5f\u80fd\u3092\u901a\u3058\u3066\u5b9f\u73fe\u3055\u308c\u3001\u30d3\u30b8\u30cd\u30b9\u304c\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u5411\u4e0a\u3055\u305b\u3001\u5f93\u696d\u54e1\u306e\u52b9\u7387\u3068\u52b9\u679c\u3092\u9ad8\u3081\u3001\u3088\u308a\u6df1\u3044\u81ea\u52d5\u5316\u3068\u5206\u6790\u3092\u5b9f\u73fe\u3059\u308b\u65b9\u6cd5\u3092\u5f37\u5316\u3057\u307e\u3059\u3002\u307e\u305f\u3001Genesys Cloud\u306b\u306f\u73fe\u5728\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u304c\u7d44\u307f\u8fbc\u307e\u308c\u3066\u304a\u308a\u3001\u4f01\u696d\u304c\u9867\u5ba2\u306e\u3084\u308a\u53d6\u308a\u3092\u69cb\u7bc9\u3001\u76e3\u8996\u3001\u53ef\u8996\u5316\u3057\u3001\u5f97\u3089\u308c\u305f\u6d1e\u5bdf\u3092\u5229\u7528\u3057\u3066\u6539\u5584\u3055\u308c\u305f\u81ea\u52d5\u5316\u3001\u4e88\u6e2c\u3001\u4f1a\u8a71\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3092\u901a\u3058\u3066Genesys Cloud AI\u306e\u5f71\u97ff\u3092\u6700\u5927\u9650\u306b\u767a\u63ee\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u65b0\u305f\u306a\u7406\u89e3\u30ec\u30d9\u30eb\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u3055\u3089\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u3001\u3059\u3079\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u3088\u308a\u500b\u5225\u5316\u3055\u308c\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u5bb9\u6613\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u4f1a\u9577\u517cCEO\u30c8\u30cb\u30fc\u30fb\u30d9\u30a4\u30c4\uff08Tony Bates\uff09\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u300cAI\u306f\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u672a\u6765\u3092\u6025\u901f\u306b\u9032\u5316\u3055\u305b\u3001\u771f\u306e\u30d3\u30b8\u30cd\u30b9\u5dee\u5225\u5316\u8981\u56e0\u3068\u306a\u308b\u9023\u7d9a\u6027\u306e\u3042\u308b\u4f53\u9a13\u3078\u3068\u5c0e\u304d\u307e\u3059\u3002Genesys Cloud\u306e\u5909\u9769\u529b\u3001\u5e83\u7bc4\u56f2\u306b\u308f\u305f\u308bAI\u6a5f\u80fd\u3001\u53ca\u3073\u30b0\u30ed\u30fc\u30d0\u30eb\u30ea\u30fc\u30c1\u3092\u99c6\u4f7f\u3057\u3066\u3001\u4eca\u65e5\u3001\u672a\u6765\u3092\u5207\u308a\u958b\u304f\u305f\u3081\u306e\u6700\u826f\u306e\u4f4d\u7f6e\u306b\u3044\u308b\u3068\u79c1\u305f\u3061\u306f\u4fe1\u3058\u3066\u3044\u307e\u3059\u3002\u300d<\/p>\n<p><strong>Genesys Cloud AI\u306e\u5909\u9769<\/strong><br \/>\n2024\u4f1a\u8a08\u5e74\u5ea6\u306e\u7b2c\u56db\u56db\u534a\u671f\u306bAI\u6a5f\u80fd\u306e\u5e74\u9593\u7d4c\u5e38\u5229\u76ca\uff08ARR\uff09\u304c\u7d041\u5104\u30c9\u30eb\u306b\u9054\u3059\u308b\u306a\u3069\u3001Genesys Cloud AI\u306e\u63a1\u7528\u306f\u52a0\u901f\u3057\u3066\u3044\u307e\u3059\u3002\u73fe\u5728\u3001Genesys Cloud\u306e\u9867\u5ba2\u306e40%\u4ee5\u4e0a\u304c\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306eAI\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u3066\u3044\u307e\u3059\u3002\u524d\u56db\u534a\u671f\u3068\u6bd4\u8f03\u3057\u3066\u81ea\u52d5\u8981\u7d04\u304c4\u500d\u4ee5\u4e0a\u306b\u5897\u52a0\u3002\u904e\u53bb12\u30f6\u6708\u9593\u3067\u4e88\u6e2c\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306b\u3088\u308b\u9867\u5ba2\u5bfe\u8a71\u304c5\u500d\u306b\u62e1\u5927\u3057\u3001\u3055\u3089\u306b\u306f\u9867\u5ba2\u306e\u7d04\u4e09\u5206\u306e\u4e00\u304cGenesys Cloud Workforce Engagement Management\u306e\u97f3\u58f0\u304a\u3088\u3073\u30c6\u30ad\u30b9\u30c8\u5206\u6790\u6a5f\u80fd\u3092\u4f7f\u7528\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>Genesys Cloud\u306e\u6700\u65b0\u306eAI\u6a5f\u80fd\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u81ea\u5df1\u304a\u3088\u3073\u30a2\u30b7\u30b9\u30c8\u30b5\u30fc\u30d3\u30b9\u306e\u4f53\u9a13\u3092\u6539\u5584\u3057\u3001\u5f93\u696d\u54e1\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n<p><strong>Copliots<\/strong>\u30fc \u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u5f93\u696d\u54e1\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u5927\u898f\u6a21\u8a00\u8a9e\u30e2\u30c7\u30eb\u30d9\u30fc\u30b9\u306e\u81ea\u52d5\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u5411\u3051\u306b\u73fe\u5728\u5229\u7528\u53ef\u80fd\u3067\u3001\u7ba1\u7406\u8005\u3084\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u5411\u3051\u306b\u3082\u9593\u3082\u306a\u304f\u63d0\u4f9b\u4e88\u5b9a\u3067\u3059\u3002<\/p>\n<p><strong>Virtual Agent<\/strong>\u30fc\u6b21\u4e16\u4ee3\u306e\u81ea\u5df1\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u5f93\u6765\u3067\u306f\u4e0d\u53ef\u80fd\u3060\u3063\u305f\u8907\u96d1\u306a\u9867\u5ba2\u5bfe\u8a71\u306e\u81ea\u52d5\u5316\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n<p><strong>Empathy Detection<\/strong>\u30fc \u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308b\u97f3\u58f0\u304a\u3088\u3073\u30c6\u30ad\u30b9\u30c8\u5206\u6790\u3092\u63d0\u4f9b\u3057\u3001\u5f93\u696d\u54e1\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3092\u5f37\u5316\u3057\u3001\u9867\u5ba2\u304c\u7406\u89e3\u3055\u308c\u3001\u5c0a\u91cd\u3055\u308c\u3001\u5171\u611f\u3055\u308c\u308b\u3068\u611f\u3058\u3089\u308c\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/p>\n<p><strong>Modern Agent Workspace<\/strong>\u30fc \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u4f1a\u8a71\u306e\u6587\u8108\u3001\u30c7\u30fc\u30bf\u3001\u6d1e\u5bdf\u3092\u3088\u308a\u8fc5\u901f\u306b\u53d6\u308a\u8fbc\u3080\u305f\u3081\u306e\u65b0\u3057\u3044AI\u99c6\u52d5\u306e\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u8a2d\u5b9a\u53ef\u80fd\u306a\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u3092\u751f\u6210\u3057\u307e\u3059\u3002<\/p>\n<p><strong>Genesys Cloud Journey Management<\/strong><br \/>\nGenesys Cloud\u306b\u7d44\u307f\u8fbc\u307e\u308c\u305f\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u6a5f\u80fd\u306e\u521d\u671f\u6bb5\u968e\u3068\u3057\u3066\u3001Journey Flow\u3068Journey Analyzer \u304c\u5c0e\u5165\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u5f37\u529b\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\u3068\u5c02\u7528\u306e\u8996\u899a\u5316\u30c4\u30fc\u30eb\u3092\u5373\u5ea7\u306b\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001Genesys Cloud AI\u306f\u3053\u308c\u3089\u306e\u6d1e\u5bdf\u3092\u6d3b\u7528\u3057\u3066\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3001\u30ca\u30ec\u30c3\u30b8\u3001\u30c7\u30fc\u30bf\u3092\u7d99\u7d9a\u7684\u306b\u8c4a\u304b\u306b\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u6700\u9069\u5316\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n<p>Journey Flow\uff1a \u4f01\u696d\u304c\u9867\u5ba2\u884c\u52d5\u3092\u8996\u899a\u5316\u3057\u3001\u30c1\u30e3\u30cd\u30eb\u5909\u66f4\u3001\u7e70\u308a\u8fd4\u3057\u884c\u52d5\u3001\u304a\u3088\u3073\u6210\u529f\u3057\u305f\u76ee\u6a19\u9054\u6210\u306e\u52d5\u6a5f\u3092\u3088\u308a\u3088\u304f\u7406\u89e3\u3059\u308b\u306e\u3092\u52a9\u3051\u307e\u3059\u3002<br \/>\nJourney Analyzer\uff1a \u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5c65\u6b74\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u6d1e\u5bdf\u3057\u3001\u5f93\u6765\u306e\u6307\u6a19\u3092\u8d85\u3048\u3066\u8ee2\u63db\u7387\u3068\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u7387\u3092\u5206\u6790\u3059\u308b\u306e\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u306e\u65b0\u6a5f\u80fd\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u6700\u8fd1\u884c\u3063\u305f<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/radarr-technologies-genesys\">Radarr Technologies\u306e\u8cb7\u53ce<\/a>\u306b\u7d9a\u304f\u3082\u306e\u3067\u3001\u3053\u306e\u7d71\u5408\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u516c\u958b\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30c1\u30e3\u30f3\u30cd\u30eb\u3092\u901a\u3058\u3066\u9867\u5ba2\u306e\u6d1e\u5bdf\u3068\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u6a5f\u80fd\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001Radarr\u306e\u6a5f\u80fd\u306f\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306e\u614b\u5ea6\u3001\u611f\u60c5\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u5206\u6790\u304a\u3088\u3073\u8c4a\u5bcc\u306a\u30c7\u30fc\u30bf\u6d1e\u5bdf\u3092\u901a\u3058\u3066\u3001Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3055\u3089\u306a\u308b\u6df1\u307f\u3092\u52a0\u3048\u3001Genesys Cloud AI\u306b\u3088\u3063\u3066\u99c6\u52d5\u3055\u308c\u308b360\u5ea6\u306e\u9867\u5ba2\u30d3\u30e5\u30fc\u3092\u652f\u63f4\u3057\u307e\u3059\u3002Genesys Cloud\u306e\u30cd\u30a4\u30c6\u30a3\u30d6\u7d71\u5408\u306b\u5148\u7acb\u3061\u3001\u9867\u5ba2\u306f\u3059\u3067\u306bGenesys AppFoundry\u00ae\u30de\u30fc\u30b1\u30c3\u30c8\u30d7\u30ec\u30a4\u30b9\u3067\u5229\u7528\u53ef\u80fd\u306a\u7d71\u5408\u3092\u901a\u3058\u3066Radarr\u306e\u6a5f\u80fd\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>Genesys Cloud\u306e\u904b\u7528\u304c\u30ab\u30fc\u30dc\u30f3\u30cb\u30e5\u30fc\u30c8\u30e9\u30eb\u306b<\/strong><br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u304c2030\u5e74\u307e\u3067\u306b\u30ab\u30fc\u30dc\u30f3\u30cb\u30e5\u30fc\u30c8\u30e9\u30eb\u3092\u9054\u6210\u3059\u308b\u3068\u3044\u3046\u76ee\u6a19\u306b\u5411\u3051\u3066\u3001\u4f01\u696d\u5168\u4f53\u306b\u6301\u7d9a\u53ef\u80fd\u6027\u3092\u7d44\u307f\u8fbc\u3080\u3053\u3068\u306b\u30b3\u30df\u30c3\u30c8\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306f\u3001Amazon Web Services\uff08<a href=\"https:\/\/sustainability.aboutamazon.com\/products-services\/the-cloud?energyType=true\">AWS<\/a>\uff09\u306e\u4f7f\u7528\u3092\u901a\u3058\u3066\u9867\u5ba2\u304c\u3088\u308a\u30a8\u30cd\u30eb\u30ae\u30fc\u52b9\u7387\u306e\u826f\u3044\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3084\u3001<a href=\"https:\/\/rubiconcarbon.com\/\">Rubicon Carbon<\/a>\u3068\u306e\u30ab\u30fc\u30dc\u30f3\u30af\u30ec\u30b8\u30c3\u30c8\u3078\u306e\u6295\u8cc7\u3092\u62e1\u5927\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u90e8\u5206\u7684\u306b\u9054\u6210\u3055\u308c\u307e\u3057\u305f\u3002\u74b0\u5883\u3078\u306e\u5f71\u97ff\u3092\u8efd\u6e1b\u3057\u3001\u9867\u5ba2\u306b\u4fa1\u5024\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u6301\u7d9a\u53ef\u80fd\u306aAI\u99c6\u52d5\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u9769\u65b0\u3092\u9032\u3081\u308b\u4f01\u696d\u3068\u3057\u3066\u3001Swisscom\u306a\u3069\u306e\u4f01\u696d\u3092\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u9867\u5ba2\u306e\u52e2\u3044<\/strong><br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001AWS\u3001Salesforce\u3001Deloitte Digital\u3001TTEC Digital\u306a\u3069\u306e\u4e16\u754c\u7684\u306a\u4f01\u696d\u3068\u306e\u95a2\u4fc2\u3092\u901a\u3058\u3066\u3001AI\u99c6\u52d5\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u696d\u754c\u306e\u6700\u524d\u7dda\u306b\u7acb\u3063\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u5148\u65e5ServiceNow\u3068\u306e\u6226\u7565\u7684\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u767a\u8868\u306b\u3088\u3063\u3066\u5f37\u5316\u3055\u308c\u307e\u3057\u305f\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u3068<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/servicenow-genesys-strategic-partnership\">ServiceNow<\/a>\u306f\u3001\u305d\u308c\u305e\u308c\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u6a5f\u80fd\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u3092\u7d71\u5408\u3057\u3001\u30ef\u30fc\u30af\u30ed\u30fc\u30c9\u30fb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u4e00\u5143\u5316\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u52b4\u50cd\u529b\u306e\u751f\u7523\u6027\u3092\u52a0\u901f\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u304a\u624b\u4f1d\u3044\u3092\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>Xperience\u3067\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u4e3b\u50ac\u3059\u308b\u7b2c19\u56de\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u30fb\u30a2\u30ef\u30fc\u30c9\u306e\u30a6\u30a4\u30ca\u30fc\u304c\u767a\u8868\u3055\u308c\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3092\u5dee\u5225\u5316\u3057\u3001\u9855\u8457\u306a\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3092\u9054\u6210\u3057\u305f\u4f01\u696d\u304c\u8868\u5f70\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<ul>\n<li>Virgin Atlantic\u306fGenesys Cloud AI\u306e\u5c0e\u5165\u3092\u901a\u3058\u3066\u308f\u305a\u304b12\u30f6\u6708\u3067\u9867\u5ba2\u6e80\u8db3\u5ea6\u309225\u30dd\u30a4\u30f3\u30c8\u3001\u5f93\u696d\u54e1\u306e\u5e78\u798f\u5ea6\u309212\u30dd\u30a4\u30f3\u30c8\u5411\u4e0a\u3055\u305b\u307e\u3057\u305f\u3002<\/li>\n<li>\u00a0Modivcare\u306f\u3001AI\u99c6\u52d5\u306eGenesys Cloud\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u4f7f\u7528\u3057\u30661\u5e74\u672a\u6e80\u3067\u5f93\u696d\u54e1\u306e\u5b9a\u7740\u7387\u309286\uff05\u5411\u4e0a\u3055\u305b\u307e\u3057\u305f\u3002<\/li>\n<li>\u00a0Kiwibank\u306f\u3001Genesys Cloud\u306e\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3057\u30664\u30f6\u6708\u3067\u9867\u5ba2\u653e\u68c4\u7387\u309228\uff05\u3001\u5e73\u5747\u51e6\u7406\u6642\u9593\u309219\uff05\u3001\u8ee2\u9001\u7387\u309227\uff05\u524a\u6e1b\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u00a0National Domestic Hotline\u306f\u3001Genesys Cloud AI\u3092\u4f7f\u7528\u3057\u3066\u751f\u5b58\u8005\u3092\u652f\u63f4\u3059\u308b\u305f\u3081\u306e\u30ea\u30bd\u30fc\u30b9\u3092\u5f37\u5316\u3057\u3001\u81ea\u5df1\u30b5\u30fc\u30d3\u30b9\u65b9\u6cd5\u3092\u8ffd\u52a0\u3057\u3066\u30b5\u30dd\u30fc\u30c8\u3092\u62e1\u5927\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u00a0Bancolombia\u306f\u3001Genesys Cloud\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u3092\u4f7f\u7528\u3057\u3066\u3001\u5e73\u5747\u51e6\u7406\u6642\u9593\u309215\uff05\u77ed\u7e2e\u3057\u3001\u30d5\u30a1\u30fc\u30b9\u30c8\u30b3\u30f3\u30bf\u30af\u30c8\u89e3\u6c7a\u7387\u30922\u30dd\u30a4\u30f3\u30c8\u5411\u4e0a\u3055\u305b\u307e\u3057\u305f\u3002<\/li>\n<li>\u00a0Western Sydney University\u306f\u3001Genesys Cloud\u306e\u30aa\u30fc\u30d7\u30f3API\u3092\u4f7f\u7528\u3057\u3066\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u3088\u308a\u8fc5\u901f\u304b\u3064\u52b9\u7387\u7684\u306b\u89e3\u6c7a\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>Xperience\u306e\u30ad\u30fc\u30ce\u30fc\u30c8\u3092\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u3067\u898b\u308b\u306b\u306f\u30015\u670827\u65e5\u304b\u3089\u59cb\u307e\u308b<a href=\"https:\/\/cvent.me\/qRbM1w?RefId=referral%7CPressRelease%7CXPR2024%7CPressRelease%22%20HYPERLINK%20%22https:\/\/web.cvent.com\/event\/97a0b94a-1ee8-47ab-9460-13fb016d31b8\/websitePage:06bcbb5d-cdd1-46f9-befd-dd61658a7c01?RefId=homepage%7Cwebsite%7CXPR2024%7Chomepage-banner-LMM\">Xperience Encore<\/a>\u30a4\u30d9\u30f3\u30c8\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong>\u5c06\u6765\u306e\u5c55\u671b\u306b\u95a2\u3059\u308b\u58f0\u660e<\/strong><br 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\/>\n<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306b\u6700\u9ad8\u306e\u4f53\u9a13\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u3067\u3001\u4e16\u754c100\u30ab\u56fd\u4ee5\u4e0a8000\u793e\u3092\u8d85\u3048\u308b\u4f01\u696d\u306e\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u306e\u6539\u5584\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002AI\u3092\u6d3b\u7528\u3057\u305f\u696d\u754cNo.1\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308bGenesys Cloud\u3092\u901a\u3058\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u4f01\u696d\u306b\u672a\u6765\u306eCX\u3092\u63d0\u4f9b\u3057\u3001\u5171\u611f\u6027\u306e\u3042\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305f\u4f53\u9a13\u306e\u63d0\u4f9b\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u3092\u7531\u6765\u306e\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308bGenesys 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