{"id":513853,"date":"2024-04-10T19:40:56","date_gmt":"2024-04-11T02:40:56","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=513853"},"modified":"2024-04-10T19:40:56","modified_gmt":"2024-04-11T02:40:56","slug":"2024-idc-marketscape-conversational-ai","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/2024-idc-marketscape-conversational-ai","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u30012024\u5e74IDC MarketScape\u306b\u304a\u3044\u3066\u3001 \u4e16\u754c\u7684\u306a\u30d5\u30ed\u30f3\u30c8\u30aa\u30d5\u30a3\u30b9\u306e\u4f1a\u8a71\u578bAI\u306e\u30ea\u30fc\u30c0\u30fc\u306b\u9078\u51fa"},"content":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1572299908147{padding-bottom: 0px !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text el_class=”pre_h1″]2024\u5e744\u670811\u65e5\uff08\u6728\uff09\u65e5\u672c\u767a\u8868[\/vc_column_text][vc_column_text]<\/p>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u30012024\u5e74IDC MarketScape\u306b\u304a\u3044\u3066\u3001
\n\u4e16\u754c\u7684\u306a\u30d5\u30ed\u30f3\u30c8\u30aa\u30d5\u30a3\u30b9\u306e\u4f1a\u8a71\u578bAI\u306e\u30ea\u30fc\u30c0\u30fc\u306b\u9078\u51fa<\/strong><\/h1>\n

Genesys Cloud\u304c\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u4e16\u754c\u898f\u6a21\u3067\u52a0\u901f<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1572297878492{padding-top: 0px !important;}”][vc_row][vc_column][vc_column_text]\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3 \u2014 2024\u5e744\u67083\u65e5 \u2014 \u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u00ae\u306f\u3001IDC MarketScape: Worldwide Front-Office Conversational AI Software 2024 Vendor Assessment (\u6587\u66f8\u756a\u53f7 #US51955724\u30012024\u5e743\u6708)<\/a>\u306b\u304a\u3044\u3066\u30ea\u30fc\u30c0\u30fc\u306b\u9078\u51fa\u3055\u308c\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u4e16\u754c\u7684\u306aIT\u5c02\u9580\u8abf\u67fb\u4f1a\u793e\u306b\u3088\u3063\u3066\u3001Genesys AI\u306e\u5e83\u7bc4\u306a\u4f1a\u8a71\u578b\u304a\u3088\u3073\u751f\u6210\u578bAI\u306e\u80fd\u529b\u3092\u8a55\u4fa1\u3055\u308c\u305f\u3053\u3068\u306f\u3001\u4e16\u754c\u4e2d\u306e\u4f01\u696d\u306b\u5bfe\u3057\u3066\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308bGenesys Cloud\u2122\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u62e1\u5927\u3092\u5f8c\u62bc\u3057\u3059\u308b\u3082\u306e\u306b\u306a\u308a\u307e\u3059\u3002<\/strong><\/p>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30c1\u30fc\u30d5\u30fb\u30d7\u30ed\u30c0\u30af\u30c8\u30fb\u30aa\u30d5\u30a3\u30b5\u30fc\u3001\u30aa\u30ea\u30f4\u30a3\u30a8\u30fb\u30b8\u30e5\u30fc\u30f4\u306f\u4ee5\u4e0b\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002
\n\u300c\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u65b0\u305f\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30c7\u30ea\u30d0\u30ea\u30fc\u306e\u6642\u4ee3\u3092\u63a8\u9032\u3057\u3001\u4f01\u696d\u304c\u9867\u5ba2\u3084\u5f93\u696d\u54e1\u3068\u306e\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u69cb\u7bc9\u3059\u308b\u65b9\u6cd5\u3092\u5909\u9769\u3057\u3066\u3044\u307e\u3059\u3002\u4eca\u56de\u306eIDC MarketScape\u306e\u53d7\u8cde\u306f\u3001Genesys Cloud\u306eAI\u57fa\u76e4\u306e\u5f37\u3055\u3092\u8a3c\u660e\u3059\u308b\u3082\u306e\u3067\u3059\u3002\u79c1\u305f\u3061\u306f\u4f01\u696d\u304c\u9867\u5ba2\u306e\u671f\u5f85\u3092\u8d85\u3048\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3068\u5171\u306b\u50cd\u304f\u672a\u6765\u3092\u5b9f\u73fe\u3059\u308b\u624b\u52a9\u3051\u3092\u3057\u3066\u3044\u307e\u3059\u3002\u300d<\/p>\n

IDC MarketScape\u306e\u30ec\u30dd\u30fc\u30c8\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u542b\u3080\u30d5\u30ed\u30f3\u30c8\u30aa\u30d5\u30a3\u30b9\u306e\u4f1a\u8a71\u578bAI\u3092\u5bfe\u8c61\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3053\u308c\u307e\u3067\u3001IDC MarketScape: Worldwide Conversational Artificial Intelligence Software Platforms for Customer Service 2021 Vendor Assessment (\u6587\u66f8\u756a\u53f7 #US48340721\u30012021\u5e7411\u6708)<\/a>\u306b
\n\u304a\u3044\u3066\u3082\u3001\u4e3b\u8981\u30d9\u30f3\u30c0\u30fc\u306b\u8a8d\u5b9a\u3055\u308c\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n

\u4eca\u56de\u306e\u8a55\u4fa1\u306f\u3001\u6c4e\u7528\u578b\u4f1a\u8a71\u578bAI\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3092\u8abf\u67fb\u3057\u305fIDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment (\u6587\u66f8\u756a\u53f7 #US49988023\u30012023\u5e7411\u6708)<\/a>\u306b\u304a\u3051\u308b\u30ea\u30fc\u30c0\u30fc\u306e\u4f4d\u7f6e\u4ed8\u3051\u306b\u7d9a\u304f\u3082\u306e\u3067\u3059\u3002<\/p>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001Genesys Cloud\u306b\u7d44\u307f\u8fbc\u307e\u308c\u305f\u30cd\u30a4\u30c6\u30a3\u30d6\u306aAI\u3092\u7d99\u7d9a\u7684\u306b\u5f37\u5316\u3057\u3066\u304d\u307e\u3057\u305f\u3002Genesys AI\u306e\u5e83\u7bc4\u56f2\u306b\u308f\u305f\u308b\u5bfe\u8a71\u578b\u3001\u751f\u6210\u578b\u3001\u4e88\u6e2c\u578b\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306b\u95a2\u3059\u308b\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5f15\u304d\u51fa\u3057\u3001\u7d50\u679c\u3092\u4e88\u6e2c\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u88dc\u5b8c\u3084\u30b9\u30de\u30fc\u30c8\u306a\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u73fe\u3057\u307e\u3059\u30022021\u5e74\u306eBold360\u306e\u8cb7\u53ce\u306b\u3088\u3063\u3066\u3001Genesys Cloud\u306e\u30c7\u30b8\u30bf\u30eb\u6a5f\u80fd\u306f\u672c\u683c\u7684\u306a\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u3068\u3082\u306b\u9032\u5316\u3057\u307e\u3057\u305f\u3002<\/p>\n

2024\u4f1a\u8a08\u5e74\u5ea6\uff082023\u5e742\u67081\u65e5\u301c2024\u5e741\u670831\u65e5\uff09<\/a>\u306b\u306f\u3001\u7d04750\u306e\u65b0\u898f\u9867\u5ba2\u304c\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3\u306eGenesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u63a1\u7528\u3057\u3001\u5e74\u9593\u3092\u901a\u3058\u3066Genesys AI\u306e\u5229\u7528\u304c\u52a0\u901f\u3057\u307e\u3057\u305f\u3002\u524d\u5e74\u3068\u6bd4\u3079\u3066\u30c7\u30b8\u30bf\u30eb\u30fb\u30dc\u30c3\u30c8\u306e\u5229\u7528\u304c4\u500d\u3001\u97f3\u58f0\u30dc\u30c3\u30c8\u306e\u5229\u7528\u304c3\u500d\u306b\u5897\u52a0\u3057\u3001Genesys Agent Assist\u306b\u3088\u308b\u751f\u6210AI\u30d9\u30fc\u30b9\u306e\u81ea\u52d5\u8981\u7d04\u304c\u6025\u901f\u306b\u5c0e\u5165\u3055\u308c\u305f\u3053\u3068\u304c\u9855\u8457\u306b\u306a\u308a\u307e\u3057\u305f\u30022024\u5e74\u5ea6\u306b\u304a\u3044\u3066\u3001Genesys Agent Assist\u306e\u8981\u7d04\u6a5f\u80fd\u306f\u30ea\u30ea\u30fc\u30b9\u4ee5\u964d\u3001120\u4e07\u4ef6\u4ee5\u4e0a\u306e\u8981\u7d04\u3092\u8a18\u9332\u3057\u307e\u3057\u305f\u3002<\/p>\n

IDC\u306e\u4f1a\u8a71\u578bAI\u304a\u3088\u3073\u30ca\u30ec\u30c3\u30b8\u62c5\u5f53\u306e\u30ea\u30b5\u30fc\u30c1\u30fb\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3067\u3042\u308b\u30d8\u30a4\u30ea\u30fc\u30fb\u30b5\u30b6\u30fc\u30e9\u30f3\u30c9\u6c0f\u306f\u4ee5\u4e0b\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u300c\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u6c4e\u7528\u304a\u3088\u3073\u30d5\u30ed\u30f3\u30c8\u30aa\u30d5\u30a3\u30b9\u306e\u4f1a\u8a71\u578bAI\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u4e21\u65b9\u3067IDC MarketScapes\u306e\u30ea\u30fc\u30c0\u30fc\u3068\u306a\u308a\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u3001\u88fd\u54c1\u63d0\u4f9b\u7bc4\u56f2\u306e\u5e83\u3055\u3068\u6df1\u3055\u3001\u305d\u3057\u3066\u69d8\u3005\u306a\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u306b\u304a\u3051\u308b\u9867\u5ba2\u3068\u306e\u6210\u529f\u3092\u53cd\u6620\u3057\u3066\u3044\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30ca\u30ec\u30c3\u30b8\u652f\u63f4\u3084\u81ea\u52d5\u8981\u7d04\u306a\u3069\u3001\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u305fAI\u6a5f\u80fd\u3092\u7d99\u7d9a\u7684\u306b\u5f37\u5316\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u5f37\u529b\u306a\u30d1\u30fc\u30c8\u30ca\u30fc\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u306b\u308f\u305f\u308b\u3001\u3088\u308a\u5e83\u7bc4\u306a\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u300d<\/p>\n

IDC MarketScape\u306f\u3001\u80fd\u529b\u3068\u6226\u7565\u306e2\u3064\u306e\u30ab\u30c6\u30b4\u30ea\u30fc\u3067\u6210\u529f\u3092\u8a55\u4fa1\u3057\u307e\u3059\u3002\u30d9\u30f3\u30c0\u30fc\u306e\u4f4d\u7f6e\u3065\u3051\u306f\u3001\u73fe\u5728\u306e\u80fd\u529b\u3001\u30b5\u30fc\u30d3\u30b9\u30e1\u30cb\u30e5\u30fc\u3001\u305d\u308c\u3089\u306e\u30b5\u30fc\u30d3\u30b9\u304c\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3068\u3069\u308c\u3060\u3051\u5408\u81f4\u3057\u3066\u3044\u308b\u304b\u3001\u305d\u3057\u3066\u30d9\u30f3\u30c0\u30fc\u306e\u6226\u7565\u304c\u5c06\u67653\u5e74\u304b\u30895\u5e74\u9593\u3067\u9867\u5ba2\u304c\u6c42\u3081\u308b\u3067\u3042\u308d\u3046\u3082\u306e\u3068\u3069\u308c\u3060\u3051\u4e00\u81f4\u3057\u3066\u3044\u308b\u304b\u306b\u57fa\u3065\u3044\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001\u4e0b\u8a18\uff08\u82f1\u8a9e\uff09\u3092\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002
\nIDC MarketScape: Worldwide Front-Office Conversational AI Software 2024 Vendor Assessment<\/a><\/p>\n

IDC MarketScape\u306b\u3064\u3044\u3066<\/strong>
\nIDC MarketScape \u306f\u3001\u7279\u5b9a\u5e02\u5834\u306b\u304a\u3051\u308bICT\u30b5\u30d7\u30e9\u30a4\u30e4\u30fc\u306e\u7af6\u4e89\u529b\u306e\u9069\u5fdc\u5ea6\u3092\u628a\u63e1\u3067\u304d\u308b\u30d9\u30f3\u30c0\u30fc\u5206\u6790\u30e2\u30c7\u30eb\u3067\u3059\u3002\u8abf\u67fb\u65b9\u6cd5\u3068\u3057\u3066\u3001\u5b9a\u91cf\u7684\u304a\u3088\u3073\u5b9a\u6027\u7684\u306a\u8a55\u4fa1\u57fa\u6e96\u306b\u57fa\u3065\u3044\u305f\u53b3\u5bc6\u306a\u63a1\u70b9\u624b\u6cd5\u3092\u7528\u3044\u3066\u3044\u307e\u3059\u3002\u8abf\u67fb\u7d50\u679c\u306f\u5f53\u8a72\u5e02\u5834\u306b\u304a\u3051\u308b\u5404\u30d9\u30f3\u30c0\u30fc\u306e\u4f4d\u7f6e\u4ed8\u3051\u3092\u793a\u3059\u30011\u3064\u306e\u30b0\u30e9\u30d5\u30a3\u30c3\u30af\u30b9\u306b\u3088\u3063\u3066\u56f3\u793a\u3055\u308c\u307e\u3059\u3002IDC MarketScape\u306f\u3001ICT\u30d9\u30f3\u30c0\u30fc\u306e\u30d7\u30ed\u30c0\u30af\u30c8\u3084\u30b5\u30fc\u30d3\u30b9\u3001\u30b1\u30a4\u30d1\u30d3\u30ea\u30c6\u30a3\uff08\u30d7\u30ed\u30c0\u30af\u30c8\u30fb\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u80fd\u529b\uff09\u3001\u6226\u7565\u3001\u3055\u3089\u306b\u306f\u73fe\u5728\u304a\u3088\u3073\u5c06\u6765\u306e\u5e02\u5834\u306b\u304a\u3051\u308b\u6210\u529f\u8981\u56e0\u3092\u6bd4\u8f03\u53ef\u80fd\u3068\u3057\u305f\u660e\u78ba\u306a\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002IT\u30d0\u30a4\u30e4\u30fc\u306f\u3053\u306e\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001ICT\u30d9\u30f3\u30c0\u30fc\u306e\u5f37\u307f\u3068\u5f31\u307f\u3092\u5305\u62ec\u7684\u306b\u628a\u63e1\u3067\u304d\u307e\u3059\u3002<\/p>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong>
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\n\u30b8\u30a7\u30cd\u30b7\u30b9\u3067\u306f\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30e2\u30fc\u30e1\u30f3\u30c8\u3092\u3064\u306a\u3050\u3068\u3068\u3082\u306b\u3001\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3082\u6539\u5584\u3057\u307e\u3059\u3002\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u6280\u8853\u3092\u30e2\u30c0\u30f3\u306a\u53ce\u76ca\u6e90\u306b\u5909\u3048\u308b\u3053\u3068\u3067\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u771f\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u5927\u898f\u6a21\u306b\u3001\u5171\u611f\u3092\u6301\u3063\u3066\u304b\u304b\u308f\u308a\u3001\u4fe1\u983c\u3068\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u80b2\u3080\u3053\u3068\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002\u8a73\u3057\u304f\u306f\u3001www.genesys.com\/ja-jp<\/a>\u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n

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\n\u6589\u85e4 \u54f2\u4e5f
\nTel: 03-5989-1430
\nEmail: tetsuya.saito@genesys.com<\/p>\n

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\nTel: 03-6427-1627
\nEmail: genesys@kartz.co.jp[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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