{"id":511623,"date":"2024-03-26T22:55:13","date_gmt":"2024-03-27T05:55:13","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=511623"},"modified":"2024-03-26T22:55:13","modified_gmt":"2024-03-27T05:55:13","slug":"genesys-performance-in-fiscal-2024","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-performance-in-fiscal-2024","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u904e\u53bb\u6700\u9ad8\u306e2024\u5e74\u5ea6\u696d\u7e3e\u3092\u767a\u8868"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text el_class=&#8221;pre_h1&#8243;]2024\u5e743\u670827\u65e5\uff08\u6c34\uff09\u65e5\u672c\u767a\u8868[\/vc_column_text][vc_column_text]<\/p>\n<h1><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u904e\u53bb\u6700\u9ad8\u306e2024\u5e74\u5ea6\u696d\u7e3e\u3092\u767a\u8868<\/strong><\/h1>\n<h2><em>\u7b2c4\u56db\u534a\u671f\u306bGenesys Cloud\u304c\u904e\u53bb\u6700\u9ad8\u306e\u6210\u7d04\u3092\u9054\u6210\u3001AI\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3078\u306e\u9700\u8981\u304c\u6025\u5897<\/em><\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text]<strong>\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3 \u2014 2024\u5e743\u670821\u65e5 <\/strong>\u00a0<strong>\u2014<\/strong><strong>\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u00ae\u306f\u672c\u65e5\u30012024\u5e74\u5ea6\uff082023\u5e742\u67081\u65e5\uff0d2024\u5e741\u670831\u65e5\uff09\u306e\u8a18\u9332\u7684\u306a\u696d\u7e3e\u3092\u5831\u544a\u3057\u307e\u3057\u305f\u3002\u7b2c4\u56db\u534a\u671f\u306b<\/strong><strong>\u904e\u53bb<\/strong><strong>\u6700\u9ad8\u306e\u65b0\u898f\u5e74\u9593\u5951\u7d04\uff08ACV\uff09\u306e\u6210\u7d04\u3092\u9054\u6210\u3059\u308b\u3068\u3068\u3082\u306b\u3001Genesys Cloud\u2122\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5e74\u9593<\/strong><strong>\u7d4c\u5e38<\/strong><strong>\u53ce\u76ca\uff08ARR\uff09<\/strong><strong><sup>i<\/sup><\/strong><strong>\u306f\u7d0414\u5104\u30c9\u30eb\u306b<\/strong><strong>\u5230\u9054\u3057\u3001<\/strong><strong>\u524d\u5e74\u6bd4\u7d0445%\u5897\u3067\u56db\u534a\u671f\u3092<\/strong><strong>\u7d42\u3048\u307e\u3057\u305f<\/strong><strong>\u3002<\/strong><\/p>\n<p>2024\u5e74\u5ea6\u4e2d\u3001\u65b0\u305f\u306b750\u793e\u4ee5\u4e0a\u306e\u4f01\u696d\u304c\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u5927\u898f\u6a21\u306b\u63d0\u4f9b\u3059\u308b\u305f\u3081\u3001\u30bf\u30fc\u30f3\u30ad\u30fc\u306eAI\u6a5f\u80fd\u3092\u642d\u8f09\u3057\u305f\u30aa\u30fc\u30eb\u30a4\u30f3\u30fb\u30ef\u30f3\u306eGenesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u79fb\u884c\u3057\u307e\u3057\u305f\u3002Genesys Cloud\u306b\u304a\u3044\u3066\u306f\u3001\u4f1a\u8a71\u578b\u3001\u751f\u6210\u578b\u3001\u4e88\u6e2c\u578b\u306e\u80fd\u529b\u3092\u542b\u3080Genesys AI\u306e\u5404\u7a2e\u6a5f\u80fd\u306e\u5229\u7528\u304c\u52a0\u901f\u3057\u307e\u3057\u305f\u3002<br \/>\n\u30c7\u30b8\u30bf\u30eb\u30fb\u30dc\u30c3\u30c8\u306e\u4f7f\u7528\u306f\u524d\u5e74\u6bd4\u30674\u500d\u4ee5\u4e0a\u3001\u97f3\u58f0\u30dc\u30c3\u30c8\u306f3\u500d\u4ee5\u4e0a\u306b\u5897\u52a0\u3057\u307e\u3057\u305f\u3002\u3055\u3089\u306b\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u751f\u6210AI\u3092\u30d9\u30fc\u30b9\u306b\u3057\u305f<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-generative-ai\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30fb\u30a2\u30b7\u30b9\u30c8\u306e\u81ea\u52d5\u8981\u7d04\u6a5f\u80fd<\/a>\u306f\u3001\u4eca\u5e74\u5ea6\u7b2c3\u56db\u534a\u671f\u306e\u516c\u958b\u4ee5\u6765\u3001120\u4e07\u4ef6\u4ee5\u4e0a\u306e\u8981\u7d04\u4f5c\u6210\u306b\u5229\u7528\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<p>Genesys Cloud\u306f\u7d99\u7d9a\u7684\u306b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3001\u5e74\u9593\u3067400\u4ee5\u4e0a\u306e\u65b0\u6a5f\u80fd\u3092\u30ea\u30ea\u30fc\u30b9\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u3046\u3061AI\u306b\u95a2\u9023\u3057\u305f\u65b0\u6a5f\u80fd\u304c\u7d0470\u3001WEM\uff08\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff09\u306b\u95a2\u9023\u3057\u305f\u65b0\u6a5f\u80fd\u304c100\u4ee5\u4e0a\u3001\u65b0\u305f\u306b\u642d\u8f09\u3055\u308c\u307e\u3057\u305f\u30022024\u5e742\u6708\u306b\u306f\u3001AI\u30d9\u30fc\u30b9\u306e\u30bd\u30fc\u30b7\u30e3\u30eb\u304a\u3088\u3073\u30c7\u30b8\u30bf\u30eb\u30ea\u30b9\u30cb\u30f3\u30b0\u3001\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3001\u30b3\u30f3\u30b7\u30e5\u30fc\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u30ea\u30fc\u30c7\u30a3\u30f3\u30b0\u4f01\u696d<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/radarr-technologies-genesys\">Radarr Technologies<\/a>\u3092\u8cb7\u53ce\u3057\u307e\u3057\u305f\u3002Radarr\u306e\u80fd\u529b\u3092Genesys Cloud\u3068\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u3055\u3089\u306a\u308b\u30c7\u30fc\u30bf\u3092\u7d44\u307f\u5408\u308f\u305b\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u4e00\u5143\u5316\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002\u30c7\u30b8\u30bf\u30eb\u3068AI\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u3055\u3089\u306b\u52a0\u901f\u3059\u308b\u305f\u3081\u3001<br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u306f2024\u5e74\u5ea6\u4e2d\u306bGenesys Cloud\u306e\u7814\u7a76\u958b\u767a\u306b3\u5104\u30c9\u30eb\u3092\u6295\u8cc7\u3057\u3001\u30e8\u30fc\u30ed\u30c3\u30d1\u306e\u30d6\u30c0\u30da\u30b9\u30c8\u306b\u65b0\u3057\u3044<a href=\"https:\/\/www.genesys.com\/company\/newsroom\/announcements\/genesys-opens-new-rd-centre-in-budapest-further-strengthening-its-investment-in-hungary\">R&amp;D\u30bb\u30f3\u30bf\u30fc<\/a>\u3092\u958b\u8a2d\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306eCEO\u517c\u4f1a\u9577\u3067\u3042\u308bTony Bates\u306f\u3001\u300c\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001AI\u306e\u6642\u4ee3\u306b\u4e16\u754c\u4e2d\u306e\u4f01\u696d\u304c\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u304c\u3064\u306a\u304c\u308b\u65b9\u6cd5\u3092\u5909\u9769\u3057\u307e\u3059\u3002\u5f53\u793e\u306e\u8a18\u9332\u7684\u306a\u696d\u7e3e\u306f\u3001\u3059\u3079\u3066\u306e\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u3042\u3089\u3086\u308b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u3001\u7d99\u7d9a\u7684\u306b\u6700\u9069\u5316\u3059\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30d3\u30b8\u30e7\u30f3\u304c\u3001\u696d\u754c\u306e\u5171\u611f\u3092\u547c\u3093\u3067\u3044\u308b\u8a3c\u62e0\u3067\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\u306f\u3001Genesys AI\u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3059\u308b\u30af\u30e9\u30a6\u30c9\u304c\u3001\u672a\u6765\u3092\u30ea\u30fc\u30c9\u3057\u3066\u304f\u308c\u308b\u3053\u3068\u3092\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u3002\u300d\u3068\u3001\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>2024\u5e74\u5ea6\u306e\u30d3\u30b8\u30cd\u30b9\u30cf\u30a4\u30e9\u30a4\u30c8<\/strong><\/p>\n<ul>\n<li>\u00a0Genesys Cloud\u306f\u3001ACV100\u4e07\u30c9\u30eb\u4ee5\u4e0a\u306e\u6848\u4ef6\u309285\u4ef6\u4ee5\u4e0a\u7372\u5f97\u3057\u3001ACV500\u4e07\u30c9\u30eb\u4ee5\u4e0a\u306e\u6848\u4ef6\u6570\u304c\u524d\u5e74\u6bd465%\u4ee5\u4e0a\u5897\u52a0\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u7b2c4\u56db\u534a\u671f\u306f\u3001Genesys Cloud\u306e\u4e0a\u4f4d50\u793e\u306e\u5e73\u5747\u5229\u7528\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u6570\u304c10,000\u3092\u8d85\u3048\u3001\u524d\u5e74\u6bd4\u3067\u7d0430%\u306e\u5897\u52a0\u3092\u9054\u6210\u3057\u307e\u3057\u305f\u3002<\/li>\n<li><a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/cx-cloud-for-genesys-and-salesforce\">CX Cloud from Genesys and Salesforce<\/a>\u306f\u30012023\u5e749\u6708\u306b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u767a\u58f2\u958b\u59cb\u4ee5\u964d\u3001Benify\u3084Colruyt Group\u306a\u3069\u3001\u7d0420\u306e\u4f01\u696d\u30fb\u7d44\u7e54\u3067\u63a1\u7528\u3055\u308c\u307e\u3057\u305f\u3002<\/li>\n<li>\u00a02024\u5e74\u5ea6\u306b\u304a\u3051\u308b\u65b0\u898f\u304a\u3088\u3073\u7d99\u7d9a\u5229\u7528\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3044\u30662\u5104\u30c9\u30eb\u4ee5\u4e0a\u304c\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e<a href=\"https:\/\/www.genesys.com\/company\/sustainability\">\u6301\u7d9a\u53ef\u80fd\u6027\u3078\u306e\u53d6\u308a\u7d44\u307f<\/a>\u306e\u5f71\u97ff\u3092\u53d7\u3051\u305f\u6848\u4ef6\u3067\u3057\u305f\u3002<\/li>\n<li>Genesys Cloud\u304c\u727d\u5f15\u3057\u3001\u5e74\u9593\u7dcf\u53ce\u76ca\u306f\u524d\u5e74\u6bd410%\u4ee5\u4e0a\u6210\u9577\u3057\u307e\u3057\u305f\u3002Genesys Cloud\u81ea\u4f53\u306e\u5e74\u9593\u53ce\u76ca\u306f12\u5104\u30c9\u30eb\u3092\u8d85\u3048\u3001\u524d\u5e74\u6bd4\u306745%\u4ee5\u4e0a\u306e\u6210\u9577\u3092\u9042\u3052\u307e\u3057\u305f\u3002<\/li>\n<li>Genesys Cloud\u306f\u3001\u30d8\u30eb\u30b9\u30b1\u30a2\u90e8\u9580\u3067\u306e\u5e74\u9593\u53ce\u76ca\u6210\u9577\u7387\u304c\u524d\u5e74\u6bd4\u306775%\u4ee5\u4e0a\u3001\u30d3\u30b8\u30cd\u30b9\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u3068\u5c0f\u58f2\u90e8\u9580\u3067\u306e\u5e74\u9593\u53ce\u76ca\u6210\u9577\u7387\u304c\u5171\u306b65%\u4ee5\u4e0a\u3068\u3001\u3055\u307e\u3056\u307e\u306a\u696d\u754c\u3067\u52e2\u3044\u3092\u7d99\u7d9a\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>Genesys Cloud\u306e\u7d14\u53ce\u76ca\u4fdd\u6301\u7387\u306f\u3001\u7b2c4\u56db\u534a\u671f\u304a\u3088\u3073\u5e74\u9593\u3068\u3082\u306b120%\u3092\u8d85\u3048\u307e\u3057\u305f\u3002<\/li>\n<li>\u8abf\u6574\u5f8cEBITDAii\u306e\u30de\u30fc\u30b8\u30f3\u306f20%\u5f8c\u534a\u3001\u30d5\u30ea\u30fc\u30ad\u30e3\u30c3\u30b7\u30e5\u30d5\u30ed\u30fciii\u306f2\u51045000\u4e07\u30c9\u30eb\u4ee5\u4e0a\u3092\u8a18\u9332\u3057\u3001\u5e74\u9593\u3092\u901a\u3058\u3066\u5f37\u56fa\u306a\u53ce\u76ca\u6027\u3068\u30ad\u30e3\u30c3\u30b7\u30e5\u30d5\u30ed\u30fc\u3092\u9054\u6210\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u4fc3\u9032<\/strong><\/p>\n<p>Genesys Cloud\u3092\u5229\u7528\u3059\u308b5,700\u4ee5\u4e0a\u306e\u4f01\u696d\u306e\u4e2d\u306b\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30ec\u30ac\u30b7\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304b\u3089\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u79fb\u884c\u3057\u305f950\u793e\u4ee5\u4e0a\u306e\u4f01\u696d\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u306e\u672a\u6765\u3078\u3068\u696d\u754c\u3092\u30ea\u30fc\u30c9\u3057\u3066\u3044\u307e\u3059\u30022024\u5e74\u5ea6\u306b\u4e3b\u306a\u65b0\u898f\u5c0e\u5165\u304a\u3088\u3073\u5229\u7528\u62e1\u5927\u3057\u305f\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\u306fSwisscom\u3001The Trevor Project\u3001Vibrant Emotional Health\u3001LG U+\u3001\u30b9\u30ab\u30d1\u30fc\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u30ba\u306a\u3069\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\u306b\u95a2\u3059\u308b\u4e3b\u306a\u30cf\u30a4\u30e9\u30a4\u30c8\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n<ul>\n<li>\u4e16\u754c\u4e2d\u306e\u822a\u7a7a\u65c5\u5ba2\u306b\u9769\u65b0\u7684\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3068\u3044\u3046\u30d3\u30b8\u30e7\u30f3\u306e\u3082\u3068\u3001Emirates\u306f\u30017\u3064\u306e\u62e0\u70b9\u30681,800\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u64c1\u3059\u308b\u540c\u793e\u6700\u5927\u306e\u5546\u7528\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092Genesys Cloud\u306b\u9032\u5316\u3055\u305b\u308b\u3068\u3068\u3082\u306b\u3001\u5c06\u6765\u7684\u306a\u6a5f\u80fd\u8ffd\u52a0\u3082\u8a08\u753b\u3057\u3066\u3044\u307e\u3059\u3002Emirates\u306f\u73fe\u5728\u3001WEM\u6a5f\u80fd\u3092\u6d3b\u7528\u3059\u308b\u3068\u3068\u3082\u306b\u3001Genesys Cloud\u3092\u4f7f\u7528\u3057\u3066\u3001\u30a6\u30a7\u30d6\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3084WhatsApp\u3092\u542b\u3080\u97f3\u58f0\u304a\u3088\u3073\u30c7\u30b8\u30bf\u30eb\u306e\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30c1\u30e3\u30cd\u30eb\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>TechStyle Fashion Group\u306e\u4e00\u90e8\u9580\u3067\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u30a2\u30af\u30c6\u30a3\u30d6\u30e9\u30a4\u30d5\u30b9\u30bf\u30a4\u30eb\u30d6\u30e9\u30f3\u30c9\u3067\u3042\u308bFabletics\u306f\u3001\u5168\u3066\u306e\u30d3\u30b8\u30cd\u30b9\u306e\u4e2d\u5fc3\u306b\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u3092\u636e\u3048\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001230\u4e07\u4eba\u4ee5\u4e0a\u306e\u30e1\u30f3\u30d0\u30fc\u306b\u6700\u9ad8\u306e\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u5e38\u306b\u6700\u512a\u5148\u4e8b\u9805\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002Genesys Cloud\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u5229\u7528\u30922\u500d\u306b\u9ad8\u3081\u308b\u3068\u3068\u3082\u306b\u3001\u653e\u68c4\u547c\u30923\u5206\u306e1\u306b\u524a\u6e1b\u3057\u307e\u3057\u305f\u3002\u73fe\u5728\u3001\u540c\u793e\u306f\u30e1\u30f3\u30d0\u30fc\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4f53\u9a13\u3092\u3055\u3089\u306b\u5909\u9769\u3057\u3001Genesys AppFoundry\u00ae\u30de\u30fc\u30b1\u30c3\u30c8\u30d7\u30ec\u30a4\u30b9\u3092\u4f7f\u7528\u3057\u3066AI\u6a5f\u80fd\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u3001\u30b3\u30f3\u30c6\u30a4\u30f3\u30e1\u30f3\u30c8\u7387\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u3067\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u4f7f\u7528\u3059\u308b\u5916\u90e8\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u6570\u3092\u6e1b\u3089\u3057\u3001\u81ea\u52d5\u8a8d\u8a3c\u3092\u5897\u3084\u3059\u3053\u3068\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>\u7dca\u6025\u6027\u306e\u306a\u3044\u533b\u7642\u642c\u9001\u3001\u30d1\u30fc\u30bd\u30ca\u30eb\u30b1\u30a2\u3001\u9060\u9694\u60a3\u8005\u306e\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u306a\u3069\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6d3b\u7528\u3057\u305f\u5065\u5eb7\u306e\u793e\u4f1a\u7684\u6c7a\u5b9a\u8981\u56e0\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u30b5\u30dd\u30fc\u30c8\u30b1\u30a2\u30fb\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3067\u3042\u308bModivcare\u306f\u3001AI\u3092\u6d3b\u7528\u3057\u3066\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u5909\u9769\u3059\u308b\u305f\u3081\u306bGenesys Cloud\u3078\u3068\u79fb\u884c\u3057\u307e\u3057\u305f\u3002\u5909\u9769\u3092\u59cb\u3081\u3066\u304b\u3089\u7d0412\u30f6\u6708\u3067\u3001Modivcare\u306f\u5fdc\u7b54\u901f\u5ea6\u3068\u653e\u68c4\u7387\u3092\u305d\u308c\u305e\u308c31%\u524a\u6e1b\u3057\u3001\u5f93\u696d\u54e1\u306e\u5b9a\u7740\u7387\u309286%\u5411\u4e0a\u3055\u305b\u3001\u30c7\u30b8\u30bf\u30eb\u30fb\u30c1\u30e3\u30cd\u30eb\u306e\u4f7f\u7528\u7387\u309263%\u5897\u52a0\u3055\u305b\u307e\u3057\u305f\u3002<\/li>\n<li>\u30a8\u30cd\u30eb\u30ae\u30fc\u52b9\u7387\u3068\u6301\u7d9a\u53ef\u80fd\u6027\u306e\u305f\u3081\u306e\u30a8\u30cd\u30eb\u30ae\u30fc\u7ba1\u7406\u3068\u81ea\u52d5\u5316\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30b9\u30da\u30b7\u30e3\u30ea\u30b9\u30c8\u3067\u3042\u308bSchneider Electric\u306f\u3001\u3088\u308a\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9867\u5ba2\u304a\u3088\u3073\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306bGenesys Cloud\u3078\u3068\u9032\u5316\u3057\u307e\u3057\u305f\u3002\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u67d4\u8edf\u6027\u3068\u7d71\u5408\u6027\u306b\u3088\u3063\u3066\u9867\u5ba2\u4f53\u9a13\u3092\u5909\u9769\u3057\u300162\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306715\u306e\u7570\u306a\u308b\u8a00\u8a9e\u3092\u8a71\u30593,200\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u904b\u7528\u52b9\u7387\u3092\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u3067\u3001100\u30ab\u56fd\u4ee5\u4e0a\u3067\u4e8b\u696d\u3092\u5c55\u958b\u3059\u308b\u969b\u306e\u5730\u57df\u306e\u7279\u6027\u306b\u9069\u5fdc\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u4f01\u696d\u3067\u3042\u308bUnisys\u306f\u3001\u65e7\u6765\u578b\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u7d71\u5408\u3057\u300112\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30c7\u30ea\u30d0\u30ea\u30fc\u30bb\u30f3\u30bf\u30fc\u3092\u901a\u3058\u3066100\u4ee5\u4e0a\u306e\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u7d44\u7e54\u3092\u3001\u30aa\u30fc\u30eb\u30a4\u30f3\u30fb\u30ef\u30f3\u306eGenesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u30af\u30e9\u30a6\u30c9\u79fb\u884c\u3059\u308b\u3053\u3068\u3067\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u304a\u3088\u3073\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3092\u5909\u9769\u3057\u307e\u3057\u305f\u3002\u540c\u793e\u306f\u3001Agent Assist\u304a\u3088\u3073\u81ea\u52d5\u8981\u7d04\u6a5f\u80fd\u306e\u5b9f\u88c5\u306b\u3088\u308a\u3001\u8fc5\u901f\u306b\u30ca\u30ec\u30c3\u30b8\u3092\u63d0\u793a\u3057\u3066\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u5408\u7406\u5316\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u901f\u5ea6\u3068\u6b63\u78ba\u6027\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u6b21\u4e16\u4ee3\u3078\u306e\u9032\u5316\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7d9a\u3051\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>Western Sydney University\uff08WSU\uff09\u306f\u3001Genesys Cloud\u3092\u5c0e\u5165\u3057\u3066\u3001\u5b66\u751f\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u5909\u9769\u3057\u307e\u3057\u305f\u3002\u97f3\u58f0\u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304b\u3089AI\u3092\u6d3b\u7528\u3059\u308b\u30af\u30e9\u30a6\u30c9\u30fb\u30d9\u30fc\u30b9\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3078\u306e\u79fb\u884c\u306f\u3001\u653e\u68c4\u901a\u8a71\u309245%\u524a\u6e1b\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u30012023\u5e74\u306b\u5e73\u5747\u5fdc\u7b54\u901f\u5ea6\u309215\u5206\u77ed\u7e2e\u3057\u3001\u5927\u5e45\u306b\u6539\u5584\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u5909\u9769\u3092\u901a\u3058\u3066\u3001\u5b66\u751f\u306f\u97f3\u58f0\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3001E\u30e1\u30fc\u30eb\u3001SMS\u3001WhatsApp\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u3084\u308a\u53d6\u308a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u5bfe\u5fdc\u3068\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u78ba\u4fdd\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p><strong>\u696d\u754c\u304b\u3089\u306e\u8a55\u4fa1<\/strong><br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001AI\u3001\u9867\u5ba2\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3001\u305d\u3057\u3066\u4f01\u696d\u6587\u5316\u306e\u5206\u91ce\u3067\u696d\u754c\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u9ad8\u304f\u8a55\u4fa1\u3055\u308c\u7d9a\u3051\u3066\u3044\u307e\u3059\u3002\u7279\u306b\u6ce8\u76ee\u3055\u308c\u308b\u53d7\u8cde\u3068\u3057\u3066\u306f\u4ee5\u4e0b\u306e\u3082\u306e\u304c\u3042\u308a\u307e\u3059\uff1a<\/p>\n<ul>\n<li>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u30012023\u5e74\u306e<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/gartner-magic-quadrant-2023\">Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service\u3067\u30ea\u30fc\u30c0\u30fc<\/a>iv\u306b\u3001\u5b9f\u884c\u80fd\u529b\u3067\u6700\u3082\u9ad8\u3044\u4f4d\u7f6e\u306b\u4f4d\u7f6e\u4ed8\u3051\u3089\u308c\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306fMagic Quadrant\u306e\u30ea\u30fc\u30c0\u30fc\u306b9\u5ea6\u9078\u51fa\u3055\u308c\u305f\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u9867\u5ba2\u3001\u30d1\u30fc\u30c8\u30ca\u30fc\u3001\u5f93\u696d\u54e1\u304cAI\u306b\u3088\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30d3\u30b8\u30e7\u30f3\u3092\u5b9f\u884c\u3057\u3001\u9867\u5ba2\u304a\u3088\u3073\u5f93\u696d\u54e1\u306b\u7d20\u6674\u3089\u3057\u3044\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u7d50\u679c\u304c\u8a55\u4fa1\u3055\u308c\u307e\u3057\u305f\u3002<\/li>\n<li>IDC\u306f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/idc-marketscape-conversational-ai\">IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment<\/a>v\u3067\u30b8\u30a7\u30cd\u30b7\u30b9\u3092\u30ea\u30fc\u30c0\u30fc\u306b\u9078\u51fa\u3057\u307e\u3057\u305f\u3002Genesys AI\u306e\u63d0\u4f9b\u7bc4\u56f2\u306e\u5e83\u3055\u3068\u5f37\u529b\u306a\u30d1\u30fc\u30c8\u30ca\u30fc\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u304c\u9ad8\u304f\u8a55\u4fa1\u3055\u308c\u307e\u3057\u305f\u3002<\/li>\n<li>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001Frost\u2019 &amp; Sullivan\u306e<a href=\"https:\/\/www.genesys.com\/company\/newsroom\/announcements\/genesys-ranked-leader-by-frost-sullivan-in-frost-radar-workforce-optimization-solutions-2023-report\">Frost Radar\u2122: Workforce Optimization Solutions, 2023\u30ec\u30dd\u30fc\u30c8<\/a>vi\u306b\u304a\u3044\u3066\u3001AI\u3068\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\u306b\u304a\u3051\u308b\u30c7\u30b8\u30bf\u30eb\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3001\u696d\u754c\u306b\u304a\u3051\u308b\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u3001\u5171\u611f\u6027\u306e\u3042\u308b\u5bfe\u5fdc\u3092\u3059\u3079\u3066\u306e\u4f53\u9a13\u306b\u304a\u3044\u3066\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e\u652f\u63f4\u80fd\u529b\u304c\u8a55\u4fa1\u3055\u308c\u3001\u6700\u9ad8\u30e9\u30f3\u30af\u3092\u7372\u5f97\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/forrester-ccaas-report\">The Forrester Wave\u2122: Contact Center as a Service Q1 2023<\/a>vii\u3067\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u9078\u51fa\u3055\u308c\u3001AI\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u6700\u9069\u5316\u3001\u304a\u3088\u3073\u30ab\u30b9\u30bf\u30de\u30fc\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3082\u5404\u57fa\u6e96\u3067\u6700\u9ad8\u5f97\u70b9i\u3092\u7372\u5f97\u3057\u3001\u4e2d\u3067\u3082\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u6a5f\u80fd\u306e\u57fa\u6e96\u306b\u304a\u3044\u3066\u6700\u3082\u9ad8\u3044\u5f97\u70b9\u3092\u7372\u5f97\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3\u306b\u304a\u3044\u3066\u696d\u754c\u3092\u5148\u884c\u3059\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u6301\u7d9a\u53ef\u80fd\u6027\u306e\u30e9\u30f3\u30ad\u30f3\u30b0\u3092\u30ea\u30fc\u30c9\u3059\u308bEcoVadis\u3068CDP\u304b\u3089\u9ad8\u3044\u8a55\u4fa1\u3092\u7372\u5f97\u3057\u307e\u3057\u305f\u3002EcoVadis\u304b\u3089\u306f\u30b4\u30fc\u30eb\u30c9\u30e1\u30c0\u30eb\u306b\u8a8d\u5b9a\u3055\u308c\u3001\u540c\u56e3\u4f53\u304c\u8a55\u4fa1\u3057\u305f\u5168\u4f01\u696d\u306e\u4e0a\u4f4d5\uff05\u306b\u30e9\u30f3\u30af\u3055\u308c\u307e\u3057\u305f\u3002CDP\u304b\u3089\u306fB\u30b9\u30b3\u30a2\u3092\u7372\u5f97\u3057\u3001IT\u304a\u3088\u3073\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u958b\u767a\u696d\u754c\u306e\u5317\u7c73\u304a\u3088\u3073\u4e16\u754c\u5e73\u5747\u30b9\u30b3\u30a2\u3092\u4e0a\u56de\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u30b8\u30a7\u30cd\u30b7\u30b9\u306eGenesys Inclusion Index\u8abf\u67fb\u3067\u306f\u3001\u5973\u6027\u3084\u793e\u4f1a\u7684\u5730\u4f4d\u306e\u4f4e\u3044\u4eba\u3005\u3092\u542b\u3080\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u5168\u5f93\u696d\u54e1\u304c\u3001\u7d44\u7e54\u5185\u3067\u306e\u5e30\u5c5e\u610f\u8b58\u3092\u5f15\u304d\u7d9a\u304d\u9ad8\u304f\u8a55\u4fa1\u3057\u3066\u304a\u308a\u3001\u4f01\u696d\u6587\u5316\u3092\u9ad8\u304f\u8a55\u4fa1\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>Genesys Cloud\u306f\u3001G2 2024 Best Software Awards\u3092\u53d7\u8cde\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u8cde\u306f\u3001\u5b9f\u969b\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u3088\u308b\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u30ec\u30d3\u30e5\u30fc\u306b\u57fa\u3065\u3044\u3066\u3001\u4e16\u754c\u3067\u6700\u3082\u512a\u308c\u305f\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u4f01\u696d\u3068\u88fd\u54c1\u3092\u8868\u5f70\u3059\u308b\u3082\u306e\u3067\u3059\u3002Genesys Cloud\u306f\u3001<a href=\"https:\/\/www.g2.com\/best-software-companies\/2024\/top-customer-service?rank=9#rank-9\">Customer Service Products<\/a>\u3001<a href=\"https:\/\/www.g2.com\/best-software-companies\/2024\/top-ai?rank=12#rank-12\">AI Products<\/a>\u3001<a href=\"https:\/\/www.g2.com\/best-software-companies\/2024\/top-office?rank=42#rank-42\">Office Products<\/a>\u306e3\u3064\u306e\u30ab\u30c6\u30b4\u30ea\u30fc\u3067\u30c8\u30c3\u30d750\u306b\u30e9\u30f3\u30af\u30a4\u30f3\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>2024\u5e745\u670813\u65e5\u304b\u308915\u65e5\u307e\u3067\u3001\u30b3\u30ed\u30e9\u30c9\u5dde\u30c7\u30f3\u30d0\u30fc\u3067\u958b\u50ac\u3055\u308c\u308b\u300cXperience 2024\u300d\u306b\u304a\u3044\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u304cCX\u306e\u672a\u6765\u3092\u5909\u9769\u3059\u308b\u305f\u3081\u306e\u30d3\u30b8\u30e7\u30f3\u3084\u624b\u6cd5\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002\u305c\u3072\u3054\u53c2\u52a0\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong><br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u4e16\u754c100\u30ab\u56fd\u4ee5\u4e0a\u306b\u304a\u3044\u3066\u3001\u6bce\u5e74700\u5104\u4ef6\u4ee5\u4e0a\u306e\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u3001AI\u3001\u30c7\u30b8\u30bf\u30eb\u6280\u8853\u306e\u30d1\u30ef\u30fc\u3092\u901a\u3058\u3066\u3001\u4f01\u696d\u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30b9\u30b1\u30fc\u30eb\u53ef\u80fd\u3067\u5171\u611f\u6027\u306e\u9ad8\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30d3\u30b8\u30e7\u30f3\u3067\u3042\u308bExperience as a Service\u00ae\ufe0e\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u3067\u306f\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30e2\u30fc\u30e1\u30f3\u30c8\u3092\u3064\u306a\u3050\u3068\u3068\u3082\u306b\u3001\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3082\u6539\u5584\u3057\u307e\u3059\u3002\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u6280\u8853\u3092\u30e2\u30c0\u30f3\u306a\u53ce\u76ca\u6e90\u306b\u5909\u3048\u308b\u3053\u3068\u3067\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u771f\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u5927\u898f\u6a21\u306b\u3001\u5171\u611f\u3092\u6301\u3063\u3066\u304b\u304b\u308f\u308a\u3001\u4fe1\u983c\u3068\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u80b2\u3080\u3053\u3068\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002\u8a73\u3057\u304f\u306f\u3001<a href=\"http:\/\/www.genesys.com\/ja-jp\">www.genesys.com\/ja-jp<\/a>\u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n<p>\u3053\u306e\u30d7\u30ec\u30b9\u30ea\u30ea\u30fc\u30b9\u306b\u542b\u307e\u308c\u308b2024\u5e741\u670831\u65e5\u306b\u7d42\u4e86\u3057\u305f\u4f1a\u8a08\u5e74\u5ea6\u306e\u672a\u76e3\u67fb\u8ca1\u52d9\u7d50\u679c\u306f\u4e88\u5099\u7684\u306a\u3082\u306e\u3067\u3042\u308a\u3001\u7ba1\u7406\u5c64\u304c\u5229\u7528\u53ef\u80fd\u306a\u6700\u3082\u73fe\u5728\u306e\u60c5\u5831\u3092\u4ee3\u8868\u3057\u3066\u304a\u308a\u3001\u8b70\u8ad6\u3055\u308c\u305f\u671f\u9593\u306e\u8ca1\u52d9\u7d50\u679c\u306e\u5305\u62ec\u7684\u306a\u58f0\u660e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u5b9f\u969b\u306e\u7d50\u679c\u306f\u3001\u3053\u306e\u30ea\u30ea\u30fc\u30b9\u306b\u542b\u307e\u308c\u308b\u4e88\u5099\u7684\u672a\u76e3\u67fb\u7d50\u679c\u3068\u7570\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u4f1a\u793e\u306e\u5e74\u5ea6\u672b\u8ca1\u52d9\u7de0\u3081\u51e6\u7406\u306e\u5b8c\u4e86\u3001\u6700\u7d42\u8abf\u6574\u3001\u4f1a\u793e\u306e\u72ec\u7acb\u3057\u305f\u516c\u8a8d\u4f1a\u8a08\u58eb\u306b\u3088\u308b\u76e3\u67fb\u306e\u5b8c\u4e86\u3001\u304a\u3088\u3073\u3053\u306e\u30d7\u30ec\u30b9\u30ea\u30ea\u30fc\u30b9\u306e\u65e5\u4ed8\u30682024\u5e741\u670831\u65e5\u306b\u7d42\u4e86\u3057\u305f\u4f1a\u8a08\u5e74\u5ea6\u306e\u8ca1\u52d9\u7d50\u679c\u304c\u6700\u7d42\u5316\u3055\u308c\u308b\u307e\u3067\u306e\u9593\u306b\u751f\u3058\u308b\u53ef\u80fd\u6027\u306e\u3042\u308b\u4ed6\u306e\u958b\u767a\u306b\u3088\u308b\u3082\u306e\u3067\u3059\u3002<\/p>\n<p><em>\u00a92024 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud EX, GCNow and Experience as a Service are trademarks, service marks and\/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.\u202f<\/em><\/p>\n<p>\u6ce8\u91c8<br \/>\ni \u5e74\u9593\u7d4c\u5e38\u53ce\u76ca\uff08ARR\uff09\u306f\u3001Genesys Cloud\u306e\u56db\u534a\u671f\u53ce\u76ca\u30924\u500d\u3057\u305f\u3082\u306e\u3068\u3057\u3066\u5b9a\u7fa9\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>ii \u8abf\u6574\u5f8cEBITDA\u306f\u3001\u5229\u606f\u3001\u7a0e\u91d1\u3001\u6e1b\u4fa1\u511f\u5374\u8cbb\u53ca\u3073\u511f\u5374\u524d\u5229\u76ca\u306b\u3001\u4e00\u6642\u7684\u306a\u8cbb\u7528\u3001\u518d\u69cb\u7bc9\u8cbb\u7528\u3001\u682a\u5f0f\u5831\u916c\u8cbb\u7528\u306a\u3069\u306e\u8abf\u6574\u3092\u52a0\u3048\u305f\u3082\u306e\u3092\u8868\u3057\u307e\u3059\u3002<\/p>\n<p>iii \u30d5\u30ea\u30fc\u30ad\u30e3\u30c3\u30b7\u30e5\u30d5\u30ed\u30fc\u306f\u3001\u55b6\u696d\u6d3b\u52d5\u306b\u3088\u308b\u30ad\u30e3\u30c3\u30b7\u30e5\u30d5\u30ed\u30fc\u304b\u3089\u3001\u8cc7\u672c\u652f\u51fa\u53ca\u3073\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u958b\u767a\u8cbb\u306e\u8cc7\u672c\u5316\u3092\u5dee\u3057\u5f15\u3044\u305f\u3082\u306e\u3068\u3057\u3066\u5b9a\u7fa9\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>iv Gartner Magic Quadrant for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, Pankil Sheth, 2023\u5e748\u67087\u65e5<\/p>\n<p>Genesys\u306f\u30012016\u5e74\u30682015\u5e74\u306e\u5831\u544a\u66f8\u300cMagic Quadrant for Contact Center as a Service, North America\u300d\u3067\u300cInteractive Intelligence\u300d\u3068\u3057\u3066\u8a8d\u8b58\u3055\u308c\u307e\u3057\u305f\u3002Genesys\u306f2016\u5e74\u306bInteractive Intelligence\u3092\u8cb7\u53ce\u3057\u307e\u3057\u305f\u3002<\/p>\n<p><em>Gartner\u514d\u8cac\u58f0\u660e<\/em><br \/>\n<em>Gartner\u306f\u3001\u305d\u306e\u7814\u7a76\u51fa\u7248\u7269\u3067\u63cf\u5199\u3055\u308c\u305f\u3044\u304b\u306a\u308b\u30d9\u30f3\u30c0\u30fc\u3001\u88fd\u54c1\u3001\u307e\u305f\u306f\u30b5\u30fc\u30d3\u30b9\u3082\u63a8\u5968\u3057\u307e\u305b\u3093\u3057\u3001\u6280\u8853\u30e6\u30fc\u30b6\u30fc\u306b\u5bfe\u3057\u3066\u3001\u6700\u9ad8\u306e\u8a55\u4fa1\u307e\u305f\u306f\u305d\u306e\u4ed6\u306e\u6307\u5b9a\u3092\u53d7\u3051\u305f\u30d9\u30f3\u30c0\u30fc\u306e\u307f\u3092\u9078\u629e\u3059\u308b\u3088\u3046\u52a9\u8a00\u3057\u307e\u305b\u3093\u3002Gartner\u306e\u7814\u7a76\u51fa\u7248\u7269\u306f\u3001Gartner\u306e\u7814\u7a76\u6a5f\u95a2\u306e\u610f\u898b\u3067\u69cb\u6210\u3055\u308c\u3066\u304a\u308a\u3001\u4e8b\u5b9f\u306e\u58f0\u660e\u3068\u3057\u3066\u89e3\u91c8\u3055\u308c\u308b\u3079\u304d\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002Gartner\u306f\u3001\u3053\u306e\u7814\u7a76\u306b\u95a2\u9023\u3057\u3066\u3001\u5546\u54c1\u6027\u307e\u305f\u306f\u7279\u5b9a\u76ee\u7684\u3078\u306e\u9069\u5408\u6027\u3092\u542b\u3080\u3001\u3044\u304b\u306a\u308b\u660e\u793a\u7684\u307e\u305f\u306f\u6697\u793a\u7684\u306a\u4fdd\u8a3c\u3082\u5426\u8a8d\u3057\u307e\u3059\u3002<\/em><\/p>\n<p><em>GARTNER\u306fGartner\u306e\u767b\u9332\u5546\u6a19\u304a\u3088\u3073\u30b5\u30fc\u30d3\u30b9\u30de\u30fc\u30af\u3067\u3042\u308a\u3001Magic Quadrant\u306fGartner, Inc.\u53ca\u3073\/\u307e\u305f\u306f\u305d\u306e\u95a2\u9023\u4f1a\u793e\u306e\u7c73\u56fd\u304a\u3088\u3073\u56fd\u969b\u7684\u306a\u767b\u9332\u5546\u6a19\u3067\u3042\u308a\u3001\u3053\u3053\u3067\u8a31\u53ef\u3092\u5f97\u3066\u4f7f\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/em><\/p>\n<p>v IDC, IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment, Doc #US49988023, November 2023<\/p>\n<p>vi Frost Radar\u2122: Workforce Optimization Solutions, 2023 report<\/p>\n<p>vii The Forrester Wave: Contact Center as a Service, Q1 2023, Forrester Research, Inc., Max Ball, March 27, 2023<\/p>\n<p>\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e<br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8<br \/>\n\u6589\u85e4 \u54f2\u4e5f<br \/>\nTel: 03-5989-1430<br \/>\nEmail: tetsuya.saito@genesys.com<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u5e83\u5831\u4e8b\u52d9\u5c40\uff08\u30ab\u30fc\u30c4\u30e1\u30c7\u30a3\u30a2\u30ef\u30fc\u30af\u30b9\u5185\uff09<br \/>\n\u5927\u6728\u30fb\u99ae\uff08\u3072\u3087\u3046\uff09\u30fb\u30b8\u30a7\u30ec\u30df\u30fc<br \/>\nTel: 03-6427-1627<br \/>\nEmail: genesys@kartz.co.jp[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; 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