{"id":502469,"date":"2023-12-19T19:36:12","date_gmt":"2023-12-20T03:36:12","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=502469"},"modified":"2023-12-19T19:36:12","modified_gmt":"2023-12-20T03:36:12","slug":"genesys-momentum-fy24q3","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-momentum-fy24q3","title":{"rendered":"Genesys Cloud\u30012024\u4f1a\u8a08\u5e74\u5ea6\u7b2c3\u56db\u534a\u671f\u306b\u5e74\u9593\u7d4c\u5e38\u53ce\u76ca\u3001\u7d0413\u5104\u30c9\u30eb\u3092\u9054\u6210"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text el_class=&#8221;pre_h1&#8243;]2023\u5e7412\u670820\u65e5\uff08\u6c34\uff09\u65e5\u672c\u767a\u8868[\/vc_column_text][vc_column_text]<\/p>\n<h1>Genesys Cloud\u30012024\u4f1a\u8a08\u5e74\u5ea6\u7b2c3\u56db\u534a\u671f\u306b<\/h1>\n<h1>\u5e74\u9593\u7d4c\u5e38\u53ce\u76ca\u3001\u7d0413\u5104\u30c9\u30eb\u3092\u9054\u6210<\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text]<strong>\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3<\/strong><strong>\u2014 2023<\/strong><strong>\u5e7412<\/strong><strong>\u670814<\/strong><strong>\u65e5 \u2014 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AI\u306e\u5229\u7528\u304c\u98db\u8e8d\u7684\u306b\u4f38\u3073\u3001\u7279\u306bGenesys Cloud Native Bot\u306e\u4f7f\u7528\u5897\u52a0\u304c\u76ee\u7acb\u3061\u307e\u3057\u305f\u3002\u30c7\u30b8\u30bf\u30eb\u30dc\u30c3\u30c8\u306e\u5229\u7528\u306f\u524d\u5e74\u6bd4\u30674\u500d\u8fd1\u304f\u3001\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u5229\u7528\u306f5\u500d\u8fd1\u304f\u306b\u6025\u5897\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u56db\u534a\u671f\u4e2d\u306b<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-generative-ai\">Agent Assist \u306e\u81ea\u52d5\u8981\u7d04\u6a5f\u80fd<\/a>\u306e\u5229\u7528\u304c3\u500d\u306b\u5897\u52a0\u3057\u305f\u3053\u3068\u3082\u6ce8\u76ee\u70b9\u3068\u3057\u3066\u6319\u3052\u3089\u308c\u307e\u3059\u3002\u540c\u69d8\u306b\u3001Genesys Cloud 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Cloud\u306e\u30d5\u30eb\u30b5\u30fc\u30d3\u30b9\u30ea\u30fc\u30b8\u30e7\u30f3\u3068\u3057\u3066<a href=\"https:\/\/www.genesys.com\/company\/newsroom\/announcements\/genesys-deepens-investment-in-switzerland-with-new-genesys-cloud-cx-region-in-zurich\">AWS\u30e8\u30fc\u30ed\u30c3\u30d1\uff08\u30c1\u30e5\u30fc\u30ea\u30c3\u30d2\uff09<\/a>\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-cloud-cx-aws-okasa-region\">AWS\u30a2\u30b8\u30a2\u30d1\u30b7\u30d5\u30a3\u30c3\u30af\uff08\u5927\u962a\uff09<\/a>\u3001<a href=\"https:\/\/www.genesys.com\/company\/newsroom\/announcements\/genesys-announces-first-middle-east-genesys-cloud-cx-region-in-the-united-arab-emirates\">AWS\u30df\u30c9\u30eb\u30a4\u30fc\u30b9\u30c8\uff08UAE\uff09<\/a>\u3092\u3001\u30b5\u30c6\u30e9\u30a4\u30c8\u30ea\u30fc\u30b8\u30e7\u30f3\u3068\u3057\u3066AWS\u30a2\u30b8\u30a2\u30d1\u30b7\u30d5\u30a3\u30c3\u30af\uff08\u30b7\u30f3\u30ac\u30dd\u30fc\u30eb\uff09\u30ea\u30fc\u30b8\u30e7\u30f3\u3092\u958b\u8a2d\u3057\u307e\u3057\u305f\u3002Genesys Cloud\u306f\u300120\u62e0\u70b9\u3067\u306eAWS\u30ea\u30fc\u30b8\u30e7\u30f3\u3067\u306e\u63d0\u4f9b\u3092\u901a\u3058\u3066\u3001\u53b3\u683c\u306a\u898f\u5236\u3092\u53d7\u3051\u308b\u7523\u696d\u5206\u91ce\u306e\u4f01\u696d\u304c\u3001\u30c7\u30fc\u30bf\u5c45\u4f4f\u8981\u4ef6\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3001\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3078\u306e\u5bfe\u7b56\u3092\u8b1b\u3058\u306a\u304c\u3089\u3001\u9867\u5ba2\u4f53\u9a13\u3084\u5f93\u696d\u54e1\u4f53\u9a13\u306b\u3088\u308b\u5dee\u5225\u5316\u3059\u308b\u3053\u3068\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u5730\u57df\u3054\u3068\u306e\u653f\u5e9c\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u8a8d\u8a3c\u306e\u62e1\u5927\u3092\u9032\u3081\u3066\u304a\u308a\u3001\u6700\u8fd1\u3067\u306fENS\u306e\u30cf\u30a4\u30ec\u30d9\u30eb\u8a3c\u660e\u3001IRAP\u30d7\u30ed\u30c6\u30af\u30c8\u3001StateRAMP\u306e\u8a8d\u53ef\u3092\u53d6\u5f97\u3057\u307e\u3057\u305f\u3002\u4f1a\u793e\u306e\u6210\u9577\u3068\u9769\u65b0\u3092\u52a0\u901f\u3059\u308b\u305f\u3081\u3001\u30d6\u30c0\u30da\u30b9\u30c8\u306b<a href=\"https:\/\/www.genesys.com\/company\/newsroom\/announcements\/genesys-opens-new-rd-centre-in-budapest-further-strengthening-its-investment-in-hungary\">\u65b0\u3057\u3044\u7814\u7a76\u958b\u767a\u30bb\u30f3\u30bf\u30fc<\/a>\u3092\u8a2d\u7acb\u3057\u3001AI\u3001\u30c7\u30b8\u30bf\u30eb\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u7ba1\u7406\u306b\u304a\u3051\u308b\u958b\u767a\u306b\u66f4\u306a\u308b\u6ce8\u529b\u3092\u7d9a\u3051\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u4f1a\u9577\u517cCEO\u30c8\u30cb\u30fc\u30fb\u30d9\u30a4\u30c4\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<br \/>\n\u300c\u4f01\u696d\u304b\u3089\u306e\u5171\u611f\u7684\u306a\u4f53\u9a13\u3078\u306e\u671f\u5f85\u306f\u56fd\u5883\u3092\u8d85\u3048\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u671f\u5f85\u306b\u5168\u4e16\u754c\u3067\u5fdc\u3048\u3089\u308c\u308b\u306e\u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u3060\u3051\u3067\u3059\u3002\u79c1\u305f\u3061\u304c\u4e16\u754c\u898f\u6a21\u3067\u5b9f\u73fe\u3057\u305f\u8457\u3057\u3044\u6210\u9577\u306f\u3001Genesys Cloud\u306eAI\u306b\u3088\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u80fd\u529b\u3078\u306e\u9700\u8981\u304c\u9ad8\u307e\u3063\u3066\u3044\u308b\u3053\u3068\u3001\u305d\u3057\u3066\u305d\u308c\u304c\u500b\u4eba\u306b\u5408\u308f\u305b\u305f\u6700\u9069\u306e\u4f53\u9a13\u3092\u5275\u9020\u3057\u3001\u3088\u308a\u6df1\u304f\u610f\u7fa9\u306e\u3042\u308b\u95a2\u4fc2\u3092\u7bc9\u304d\u4e0a\u3052\u3001\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3068\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u679c\u3092\u3082\u305f\u3089\u3059\u5909\u9769\u7684\u306a\u529b\u3092\u6301\u3063\u3066\u3044\u308b\u3053\u3068\u306e\u7d50\u679c\u3067\u3059\u3002\u79c1\u305f\u3061\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u5b58\u5728\u611f\u3068\u5e02\u5834\u3092\u30ea\u30fc\u30c9\u3059\u308b\u9769\u65b0\u304c\u3001\u73fe\u5728\u306e\u5f93\u696d\u54e1\u3068\u9867\u5ba2\u4f53\u9a13\u306e\u672a\u6765\u3092\u5b9f\u73fe\u3059\u308b\u6700\u524d\u7dda\u306b\u3044\u307e\u3059\u3002\u5358\u4e00\u306e\u56fd\u5185\u3067\u306e\u4f01\u696d\u3067\u3082\u3001\u591a\u56fd\u7c4d\u306b\u308f\u305f\u3063\u3066\u3044\u308b\u5834\u5408\u3067\u3082\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u4f53\u9a13\u306e\u53ef\u80fd\u6027\u3092\u9650\u308a\u306a\u304f\u5e83\u3052\u3066\u3044\u307e\u3059\u3002\u300d<\/p>\n<p>\u7b2c3\u56db\u534a\u671f\u306e\u30d3\u30b8\u30cd\u30b9\u30cf\u30a4\u30e9\u30a4\u30c8\uff1a<\/p>\n<ul>\n<li>Genesys Cloud\u306e\u65b0\u898f\u9867\u5ba2\u306f\u524d\u5e74\u6bd4\u3067\u7d0430\uff05\u5897\u52a0\u3002\u56db\u534a\u671f\u306b\u65e5\u5e73\u57472.5\u56de\u4ee5\u4e0a\u306e\u30ec\u30ac\u30b7\u30fc\u30d9\u30f3\u30c0\u30fc\u304b\u3089\u306e\u30ea\u30d7\u30ec\u30fc\u30b9\u3092\u5b9f\u73fe<sup>2<\/sup><\/li>\n<li>Genesys Cloud\u306e\u7d14\u53ce\u76ca\u4fdd\u6301\u7387\u304c120\uff05\u3092\u7a81\u7834<\/li>\n<li>\u30c8\u30c3\u30d750\u306eGenesys Cloud\u9867\u5ba2\u306e\u5e73\u5747\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u6570\u3001\u524d\u5e74\u6bd430\uff05\u5897\u30679,300\u4eba\u4ee5\u4e0a\u306b<\/li>\n<li>\u30d3\u30b8\u30cd\u30b9\u30b5\u30fc\u30d3\u30b9\u304b\u3089\u306e\u5e74\u9593\u53ce\u76ca\u6210\u9577\u7387150\uff05\u8d85\u3001\u30d8\u30eb\u30b9\u30b1\u30a290\uff05\u8d85\u3001\u91d1\u878d\u30b5\u30fc\u30d3\u30b965\uff05\u8d85\u3068\u5404\u696d\u754c\u3067\u52e2\u3044\u3092\u7dad\u6301<\/li>\n<li>\u6301\u7d9a\u53ef\u80fd\u6027\u5b9f\u8df5\u306b\u3088\u308b\u65b0\u898f\u30d3\u30b8\u30cd\u30b9\u5f71\u97ff\u984d7500\u4e07\u30c9\u30eb\u8d85\u3002\u4f01\u696d\u306f\u6301\u7d9a\u53ef\u80fd\u6027\u306e\u53d6\u308a\u7d44\u307f\u3092\u91cd\u8996\u3059\u308b\u30d1\u30fc\u30c8\u30ca\u30fc\u3092\u9078\u629e<\/li>\n<li>\u53ce\u76ca\u6027\u3068\u30ad\u30e3\u30c3\u30b7\u30e5\u30d5\u30ed\u30fc\u306e\u5f37\u5316\u3092\u7d99\u7d9a\u3002\u8abf\u6574\u5f8cEBITDA<sup>3<\/sup>\u30de\u30fc\u30b8\u30f3\u304c20\uff05\u53f0\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u30d5\u30ea\u30fc\u30ad\u30e3\u30c3\u30b7\u30e5\u30d5\u30ed\u30fc\u3092\u8a18\u9332<\/li>\n<li>\u7dcf\u6d41\u52d5\u6027900\u4e07\u30c9\u30eb\u8d85\u3002\u624b\u5143\u73fe\u91d1650\u4e07\u30c9\u30eb\u3068\u5229\u7528\u53ef\u80fd\u306a\u30ea\u30dc\u30eb\u30d3\u30f3\u30b0\u30af\u30ec\u30b8\u30c3\u30c8\u30e9\u30a4\u30f32\u51045000\u4e07\u30c9\u30eb\u3092\u542b\u3080<\/li>\n<li><a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/cx-cloud-for-genesys-and-salesforce\">CX Cloud from Genesys and Salesforce<\/a>\u3092\u767a\u8868\u3002Genesys Cloud\u3068SalesForce Service Cloud\u306e\u7d71\u5408\u306b\u3088\u308a\u3001\u30c7\u30fc\u30bf\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3001\u30dc\u30c3\u30c8\u3001\u901a\u4fe1\u30c1\u30e3\u30cd\u30eb\u3092\u4e00\u5143\u5316\u3057\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306b\u30b9\u30de\u30fc\u30c8\u306a\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u306e\u4f53\u9a13\u3092\u63d0\u4f9b<\/li>\n<\/ul>\n<p>\u3053\u306e\u56db\u534a\u671f\u306bGenesys Cloud\u3092\u63a1\u7528\u3059\u308b\u9867\u5ba2\u4f01\u696d\u306f5,300\u793e\u3092\u7a81\u7834\u3057\u3001\u305d\u306e\u4e2d\u306b\u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304b\u3089\u79fb\u884c\u3057\u305f850\u4ee5\u4e0a\u306e\u4f01\u696d\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002\u65b0\u898f\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u5c0e\u5165\u3057\u305f\u308a\u3001\u65e2\u5b58\u306e\u5229\u7528\u3092\u62e1\u5927\u3057\u305f\u4f01\u696d\u306b\u306f\u3001Electrolux Group\u3084LKQ Euro Car Parts\u3001LG U+\u3092\u306f\u3058\u3081\u3068\u3059\u308b\u6570\u591a\u304f\u306e\u4f01\u696d\u304c\u3042\u308a\u307e\u3059\u3002\u7279\u306b\u6ce8\u76ee\u3059\u3079\u304d\u9867\u5ba2\u306e\u4e8b\u4f8b\u3082\u591a\u6570\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><strong>Eesti Energia<\/strong>\uff1a\u30a8\u30b9\u30c8\u30cb\u30a2\u5171\u548c\u56fd\u304c\u6240\u6709\u3059\u308b\u56fd\u969b\u30a8\u30cd\u30eb\u30ae\u30fc\u4f01\u696d\u304c\u30015\u30f5\u56fd\u306b\u307e\u305f\u304c\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u7d71\u5408\u3092\u9032\u3081\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u53d6\u308a\u7d44\u307f\u306f\u3001\u3088\u308a\u5c0f\u898f\u6a21\u306aIT\u30d5\u30c3\u30c8\u30d7\u30ea\u30f3\u30c8\u3092\u7528\u3044\u3066\u3088\u308a\u74b0\u5883\u306b\u512a\u3057\u3044\u904b\u55b6\u3092\u63a8\u9032\u3059\u308b\u4e00\u65b9\u3067\u3001Genesys Cloud\u3092\u901a\u3058\u3066\u5353\u8d8a\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u79fb\u884c\u5f8c\u3059\u3050\u306b\u3001IVR\u306e\u5909\u66f4\u304c\u4ee5\u524d\u306f\u6570\u6642\u9593\u304b\u3089\u6570\u65e5\u3092\u8981\u3057\u3066\u3044\u305f\u3082\u306e\u304c\u3001\u4eca\u3067\u306f\u6570\u5206\u3067\u5b8c\u4e86\u3059\u308b\u306a\u3069\u3001\u660e\u78ba\u306a\u6210\u679c\u304c\u51fa\u59cb\u3081\u3066\u3044\u307e\u3059\u3002\u3088\u308a\u7cbe\u5ea6\u306e\u9ad8\u3044\u4e88\u6e2c\u3084\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3001\u54c1\u8cea\u7ba1\u7406\u306e\u5411\u4e0a\u3092\u76ee\u6307\u3057\u3066\u304a\u308a\u3001\u540c\u793e\u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\u306e\u5c0e\u5165\u3082\u8996\u91ce\u306b\u5165\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>Electrolux Group<\/strong>\uff1a\u4e16\u754c\u6709\u6570\u306e\u5bb6\u96fb\u88fd\u9020\u4f01\u696d\u304cGenesys Cloud\u3092\u63a1\u7528\u3057\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306ePredictive Engagement\u3068Agent Assist\u3092\u6d3b\u7528\u3057\u305f\u65b0\u305f\u306a\u6226\u7565\u3092\u5c55\u958b\u3057\u307e\u3057\u305f\u3002\u5c0e\u5165\u5f8c\u3001\u540c\u30b0\u30eb\u30fc\u30d7\u306f\u521d\u56de\u554f\u3044\u5408\u308f\u305b\u89e3\u6c7a\u7387\u306e\u5411\u4e0a\u3001\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u306e\u6539\u5584\u3092\u5b9f\u73fe\u3059\u308b\u4e00\u65b9\u3067\u3001\u901a\u8a71\u3068\u30e1\u30fc\u30eb\u306e\u30c8\u30e9\u30d5\u30a3\u30c3\u30af\u309220\uff05\u524a\u6e1b\u3057\u3001\u5e73\u5747\u51e6\u7406\u6642\u9593\u308225\uff05\u77ed\u7e2e\u3059\u308b\u3068\u3044\u3046\u6210\u679c\u3092\u898b\u307e\u3057\u305f\u3002<\/p>\n<p><strong>LG U+<\/strong>\uff1a\u97d3\u56fd\u4e3b\u8981\u306e\u901a\u4fe1\u4f1a\u793e\u306e\u3072\u3068\u3064\u304c\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u306e6,000\u4eba\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092Genesys Cloud\u3078\u79fb\u884c\u4e2d\u3067\u3059\u3002\u3053\u306e\u79fb\u884c\u306b\u3088\u308a\u3001\u540c\u793e\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u5c06\u6765\u306b\u308f\u305f\u3063\u3066\u6301\u7d9a\u53ef\u80fd\u306a\u74b0\u5883\u3078\u3068\u5909\u9769\u3057\u3001\u5e38\u306b\u5909\u308f\u308b\u9867\u5ba2\u306e\u8981\u671b\u306b\u7d20\u65e9\u304f\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u3053\u3068\u3092\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001LG U+\u306e\u9867\u5ba2\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3068\u3001\u7d4c\u9a13\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u5168\u7bc4\u56f2\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/sky-perfect-customer-relations-genesys-cloud\"><strong>\u30b9\u30ab\u30d1\u30fc\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u30ba<\/strong><\/a>\uff1a\u6709\u6599\u591a\u30c1\u30e3\u30f3\u30cd\u30eb\u653e\u9001\u201c\u30b9\u30ab\u30d1\u30fc<em>\uff01<\/em>\u201d\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30bb\u30f3\u30bf\u30fc\u3092\u306f\u3058\u3081\u3001BPO\u4e8b\u696d\u3092\u5c55\u958b\u3059\u308b<a href=\"https:\/\/www.spcc-sp.com\/\">\u30b9\u30ab\u30d1\u30fc\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u30ba<\/a>\uff08SPCC\uff09\u306fGenesys Cloud\u306e\u5c0e\u5165\u3092\u6c7a\u5b9a\u3057\u307e\u3057\u305f\u3002SPCC\u306f\u3001AI\u306a\u3069\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6d3b\u7528\u3057\u305f\u300c\u30b9\u30de\u30fc\u30c8\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u69cb\u60f3\u300d\u3092\u63a8\u9032\u3057\u3066\u304a\u308a\u3001Genesys Cloud\u306e\u5c0e\u5165\u306b\u3088\u3063\u3066\u3001\u65e2\u306b\u9ad8\u3044\u8a55\u4fa1\u3092\u53d7\u3051\u3066\u3044\u308b\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u54c1\u8cea\u306e\u3055\u3089\u306a\u308b\u5411\u4e0a\u3092\u76ee\u6307\u3059\u307b\u304b\u3001SPCC\u306e\u81ea\u793e\u88fd\u54c1\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u4f5c\u6210\u30c4\u30fc\u30eb\u300c<a href=\"https:\/\/www.spcc-sp.com\/service\/office\/talkz\/\">TALKZ<\/a>\u300d\u3092Geneys AppFoundry\u3092\u901a\u3058\u305f\u8ca9\u58f2\u3092\u8996\u91ce\u306b\u5165\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>Stanley Steemer<\/strong>\uff1aGenesys Cloud\u3078\u306e\u79fb\u884c\u306b\u3088\u308a\u3001IT\u30a4\u30f3\u30d5\u30e9\u306e\u30b3\u30b9\u30c8\u3092\u6700\u592770\uff05\u524a\u6e1b\u3057\u307e\u3057\u305f\u3002\u73fe\u5728\u3001\u540c\u793e\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u30b9\u30d4\u30fc\u30c9\u5411\u4e0a\u3092\u76ee\u6307\u3057\u3001\u97f3\u58f0\u304a\u3088\u3073\u30c6\u30ad\u30b9\u30c8\u5206\u6790\u3001\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3092\u7d71\u5408\u3059\u308b\u306a\u3069\u3001\u6a5f\u80fd\u62e1\u5f35\u3092\u56f3\u3063\u3066\u3044\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u6539\u5584\u306e\u305f\u3081\u30b8\u30a7\u30cd\u30b7\u30b9\u306eWorkforce Engagement Management\u306e\u8ffd\u52a0\u6a5f\u80fd\u3082\u5c0e\u5165\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u696d\u754c\u304b\u3089\u306e\u8a55\u4fa1<\/strong><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u3001\u9769\u65b0\u6027\u3001\u4f01\u696d\u6587\u5316\u306b\u304a\u3044\u3066\u696d\u754c\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u5f15\u304d\u7d9a\u304d\u9ad8\u3044\u8a55\u4fa1\u3092\u53d7\u3051\u3066\u3044\u307e\u3059\u3002\u6700\u8fd1\u306e\u53d7\u8cde\u6b74\u306b\u306f\u4ee5\u4e0b\u304c\u542b\u307e\u308c\u307e\u3059\uff1a<\/p>\n<ul>\n<li>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/aws-partner-awards-2023\">AWS\u304b\u3089\u30b0\u30ed\u30fc\u30d0\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30d1\u30fc\u30c8\u30ca\u30fc\u30fb\u30aa\u30d6\u30fb\u30b6\u30fb\u30a4\u30e4\u30fc\u306b\u9078\u51fa<\/a>\u3055\u308c\u3001CX\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u30c8\u30c3\u30d7ISV\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u3057\u3066\u306e\u5730\u4f4d\u3092\u78ba\u7acb\u3057\u307e\u3057\u305f\u3002\u5317\u7c73\u3067\u793e\u4f1a\u8ca2\u732e\u3078\u306e\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u304c\u8a55\u4fa1\u3055\u308c\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30a4\u30f3\u30d1\u30af\u30c8\u30d1\u30fc\u30c8\u30ca\u30fc\u30fb\u30aa\u30d6\u30fb\u30b6\u30fb\u30a4\u30e4\u30fc\u306b\u3082\u9078\u3070\u308c\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u9023\u90a6\u653f\u5e9c\u306b\u5bfe\u3059\u308b\u9769\u65b0\u7684\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u63d0\u4f9b\u3067APJ\u5730\u57df\u306e\u9023\u90a6\u653f\u5e9c\u30d1\u30fc\u30c8\u30ca\u30fc\u30fb\u30aa\u30d6\u30fb\u30b6\u30fb\u30a4\u30e4\u30fc\u306e\u30d5\u30a1\u30a4\u30ca\u30ea\u30b9\u30c8\u306b\u3082\u540d\u3092\u9023\u306d\u307e\u3057\u305f\u3002<\/li>\n<li>IDC\u306f\u3001Genesys AI\u306e\u63d0\u4f9b\u7bc4\u56f2\u306e\u5e83\u3055\u3068\u5f37\u529b\u306a\u30d1\u30fc\u30c8\u30ca\u30fc\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u3092\u8a55\u4fa1\u3057\u30012023\u5e74\u306e<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/idc-marketscape-conversational-ai\">IDC MarketScape\uff1a\u5168\u4e16\u754c\u6c4e\u7528\u4f1a\u8a71\u578bAI\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30d9\u30f3\u30c0\u30fc\u8a55\u4fa1\u3067\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u30b8\u30a7\u30cd\u30b7\u30b9\u3092\u4f4d\u7f6e\u3065\u3051<\/a>\u307e\u3057\u305f<sup>4<\/sup>\u3002<\/li>\n<li>Omdia\u306f\u3001\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3\u306eGenesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u63d0\u4f9b\u3067\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/omdia-universe-leadership\">2023-24\u5e74\u306eOmdia Universe\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u30ec\u30dd\u30fc\u30c8\u306b\u304a\u3044\u3066\u30b8\u30a7\u30cd\u30b7\u30b9\u3092\u30ea\u30fc\u30c0\u30fc<\/a>\u3068\u3057\u3066\u8a8d\u8b58\u3057\u307e\u3057\u305f<sup>5<\/sup>\u3002<\/li>\n<li>Frost &amp; Sullivan\u306f\u3001Workforce Engagement Management\u306b\u304a\u3051\u308bAI\u3068\u30c7\u30b8\u30bf\u30eb\u306e\u9769\u65b0\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u696d\u754c\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u3001\u7d44\u7e54\u304c\u3042\u3089\u3086\u308b\u7d4c\u9a13\u306b\u5171\u611f\u3092\u3082\u305f\u3089\u3059\u529b\u3092\u63d0\u4f9b\u3059\u308b\u80fd\u529b\u3092\u8a55\u4fa1\u3057\u30012023\u5e74\u306eFrost Radar\u2122\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u6700\u9069\u5316\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30ec\u30dd\u30fc\u30c8\u3067\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u6700\u9ad8\u8a55\u4fa1\u3092\u4e0e\u3048\u307e\u3057\u305f<sup>6<\/sup>\u3002\u52a0\u3048\u3066\u3001\u5317\u7c73\u306e2023\u5e74Frost Radar\u2122\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3044\u30663\u5e74\u9023\u7d9a\u3067\u6210\u9577\u30ea\u30fc\u30c0\u30fcNo.1\u306e\u4f4d\u7f6e\u3092\u7dad\u6301\u3057\u3066\u3044\u307e\u3059<sup>7<\/sup>\u3002<\/li>\n<li>\u6301\u7d9a\u53ef\u80fd\u6027\u8a55\u4fa1\u306e\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308bEcoVadis\u304b\u3089\u3001\u74b0\u5883\u30fb\u793e\u4f1a\u30fb\u30ac\u30d0\u30ca\u30f3\u30b9\u306b\u304a\u3051\u308b\u6301\u7d9a\u53ef\u80fd\u306a\u6210\u679c\u3092\u63a8\u9032\u3059\u308b\u4f01\u696d\u3068\u3057\u30662\u5e74\u9023\u7d9a\u3067\u30b4\u30fc\u30eb\u30c9\u30e1\u30c0\u30eb\u3092\u53d7\u8cde\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001EcoVadis\u306b\u3088\u3063\u3066\u8a55\u4fa1\u3055\u308c\u305f\u5168\u4e16\u754c\u306e\u4f01\u696d\u306e\u30c8\u30c3\u30d75%\u306b\u4f4d\u7f6e\u3065\u3051\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001UK\u30aa\u30d5\u30a3\u30b9\u304c\u5973\u6027\u306b\u3068\u3063\u3066\u50cd\u304d\u3084\u3059\u3044\u8077\u5834\u3068\u3057\u3066Great Place to Work\u306b\u8a8d\u5b9a\u3055\u308c\u300183\uff05\u3092\u8d85\u3048\u308b\u9ad8\u3044\u8a55\u4fa1\u3092\u5f97\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u4e16\u754c\u5404\u5730\u3067\u63a8\u9032\u3057\u3066\u3044\u308b\u5305\u62ec\u6027\u306e\u3042\u308b\u8077\u5834\u74b0\u5883\u304c\u8a8d\u3081\u3089\u308c\u305f\u3053\u3068\u306e\u4e00\u4f8b\u3067\u3059\u3002<\/li>\n<\/ul>\n<p><strong>\u6ce8\u91c8<\/strong><\/p>\n<ol>\n<li>\u5e74\u9593\u7d4c\u5e38\u53ce\u76ca(ARR)\u306f\u3001Genesys Cloud\u306e\u56db\u534a\u671f\u53ce\u76ca\u3092\u56db\u500d\u306b\u3057\u305f\u3082\u306e\u3068\u3057\u3066\u5b9a\u7fa9\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>\u7b2c\uff13\u56db\u534a\u671f\u306b\u304a\u3051\u308b\u4e00\u55b6\u696d\u65e5\u3042\u305f\u308a\u306e\u5e73\u5747\u30ea\u30d7\u30ec\u30fc\u30b9\u56de\u6570\u3092\u8868\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>\u8abf\u6574\u5f8cEBITDA\u306f\u3001\u5229\u5b50\u3001\u7a0e\u91d1\u3001\u6e1b\u4fa1\u511f\u5374\u8cbb\u53ca\u3073\u511f\u5374\u8cbb\u3092\u63a7\u9664\u3059\u308b\u524d\u306e\u5229\u76ca\u3092\u8868\u3057\u3001\u4e00\u6642\u7684\u306a\u7d4c\u8cbb\u3001\u30ea\u30b9\u30c8\u30e9\u30c1\u30e3\u30fc\u30b8\u3001\u682a\u5f0f\u5831\u916c\u8cbb\u7528\u306a\u3069\u306e\u8abf\u6574\u3092\u52a0\u3048\u305f\u3082\u306e\u3067\u3059\u3002<\/li>\n<li>IDC, IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment, Doc #US49988023\u3001 2023\u5e7411\u6708<\/li>\n<li>Omdia, Omdia Universe Customer Engagement Platforms 2023-24\u3001 2023\u5e7410\u670812\u65e5<\/li>\n<li>Frost &amp; Sullivan, Frost Radar\u2122: Workforce Optimization Solutions, 2023 report\u3001 2023\u5e749\u6708<\/li>\n<li>Frost &amp; Sullivan, Frost Radar\u2122: Enterprise\u3000Cloud Contact Centers in North America\u3001 2023\u5e749\u670820\u65e5<\/li>\n<\/ol>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong><br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u4e16\u754c100\u30ab\u56fd\u4ee5\u4e0a\u306b\u304a\u3044\u3066\u3001\u6bce\u5e74\u6570\u767e\u5104\u4ef6\u4ee5\u4e0a\u306e\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u3001AI\u3001\u30c7\u30b8\u30bf\u30eb\u30fb\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u30d1\u30ef\u30fc\u306b\u3088\u3063\u3066\u3001\u4f01\u696d\u306f\u5171\u611f\u6027\u306e\u9ad8\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30d3\u30b8\u30e7\u30f3\u3067\u3042\u308bExperience as a Service\u00ae\ufe0e\u3092\u5927\u898f\u6a21\u306b\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u30cf\u30a4\u30d1\u30fc\u30fb\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u304b\u3064\u4e88\u6e2c\u7684\u306b\u63d0\u4f9b\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u306b\u81f3\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3051\u308b\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3044\u3066\u9867\u5ba2\u3068\u306e\u3064\u306a\u304c\u308a\u3092\u6df1\u3081\u308b\u3068\u3068\u3082\u306b\u3001\u5f93\u696d\u54e1\u306e\u751f\u7523\u6027\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6700\u65b0\u306e\u53ce\u76ca\u306b\u76f4\u7d50\u3059\u308b\u30a8\u30f3\u30b8\u30f3\u306b\u5909\u63db\u3059\u308b\u3053\u3068\u3067\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u9867\u5ba2\u306e\u4fe1\u983c\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u80b2\u3080\u771f\u306e\u95a2\u4fc2\u6027\u69cb\u7bc9\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u8a73\u3057\u304f\u306f\u3001<a href=\"http:\/\/www.genesys.com\/ja-jp\">www.genesys.com\/ja-jp<\/a>\u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n<p><em>\u00a92023 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud EX, GCXNow and Experience as a Service are trademarks, service marks and\/or registered trademarks of Genesys. 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