{"id":491072,"date":"2023-09-10T20:17:06","date_gmt":"2023-09-11T03:17:06","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=491072"},"modified":"2023-09-10T20:17:06","modified_gmt":"2023-09-11T03:17:06","slug":"cx-cloud-for-genesys-and-salesforce","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/cx-cloud-for-genesys-and-salesforce","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3068Salesforce\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u30fb\u95a2\u4fc2\u7ba1\u7406\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u767a\u8868"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text el_class=&#8221;pre_h1&#8243;]2023\u5e749\u670811\u65e5\uff08\u6708\uff09\u65e5\u672c\u767a\u8868[\/vc_column_text][vc_column_text]<\/p>\n<h1>\u30b8\u30a7\u30cd\u30b7\u30b9\u3068Salesforce\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u30fb\u95a2\u4fc2\u7ba1\u7406\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u767a\u8868<\/h1>\n<h2>CCaaS\u3068CRM\u306e\u4e16\u754c\u7684\u30ea\u30fc\u30c0\u30fc\u304c\u63d0\u643a\u3092\u5f37\u5316\u3002Genesys Cloud\u00ae\u3068Salesforce Service Cloud\u306e\u9023\u643a\u306b\u3088\u3063\u3066\u3001\u4f01\u696d\u304c\u30c7\u30fc\u30bf\u3068AI\u304b\u3089\u306e\u4fa1\u5024\u3092\u6700\u5927\u5316\u3067\u304d\u308b\u3088\u3046\u306b\u30b5\u30dd\u30fc\u30c8<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text]<strong>\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3 \u2014 2023\u5e749\u67086\u65e5 \u2014 <\/strong>\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b<a href=\"http:\/\/www.genesys.com\/ja-jp\">\u30b8\u30a7\u30cd\u30b7\u30b9<\/a><a href=\"http:\/\/www.genesys.com\/ja-jp\"><sup>\u00ae<\/sup><\/a>\u306f\u672c\u65e5\u3001\u4e16\u754cNo.1\u306eAI CRM\u3067\u3042\u308bSalesforce (NYSE: CRM) \u3068\u306e\u6226\u7565\u7684\u306a\u63d0\u643a\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30c7\u30fc\u30bf\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3001\u30dc\u30c3\u30c8\u3001\u305d\u3057\u3066\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u3092\u7d71\u5408\u3057\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3092\u3088\u308a\u826f\u304f\u3001\u4e00\u8cab\u6027\u306e\u3042\u308b\u30b5\u30fc\u30d3\u30b9\u3068\u3057\u3066\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u4e21\u793e\u306f<a href=\"https:\/\/www.genesys.com\/ja-jp\/genesys-cloud\">Genesys Cloud<em><sup>\u00ae<\/sup><\/em><\/a>\u3068<a href=\"https:\/\/www.salesforce.com\/jp\/products\/service-cloud\/overview\/\">Salesforce Service Cloud<\/a>\u3092\u7d71\u5408\u3059\u308bAI\u3092\u6d3b\u7528\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u3068\u95a2\u4fc2\u7ba1\u7406\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3001\u300cCX Cloud from Genesys and Salesforce\u300d\u3092\u767a\u8868\u3057\u307e\u3059\u3002<\/p>\n<p><strong>\u00a0<\/strong>\u3053\u306e\u5171\u540c\u30ea\u30ea\u30fc\u30b9\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u3063\u3066\u3001Genesys Cloud\u306e\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u5411\u3051\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\uff08WEM\uff09\u6a5f\u80fd\u3092Salesforce Service Cloud\u306e\u30e6\u30fc\u30b6\u30fc\u304c\u5229\u7528\u53ef\u80fd\u3068\u306a\u308b\u3053\u3068\u3067\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306e\u4ed5\u4e8b\u304c\u3088\u308a\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u306a\u308a\u307e\u3059\u3002CX Cloud from Genesys and Salesforce\u306b\u3088\u3063\u3066\u53cc\u65b9\u5411\u306e\u30c7\u30fc\u30bf\u5171\u6709\u304c\u53ef\u80fd\u306b\u306a\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3051\u308b\u9867\u5ba2\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3001\u884c\u52d5\u3001\u5c65\u6b74\u3092\u3088\u308a\u628a\u63e1\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u300c\u30b8\u30a7\u30cd\u30b7\u30b9\u3068Salesforce\u306e\u3053\u306e\u65b0\u3057\u3044\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u4e21\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5f37\u307f\u3092\u7d44\u307f\u5408\u308f\u305b\u305f\u3082\u306e\u3067\u3001\u9867\u5ba2\u3068\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306e\u4f53\u9a13\u3092\u5411\u4e0a\u3057\u3001\u3088\u308a\u6df1\u3044\u30ec\u30d9\u30eb\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u306e\u5b9f\u73fe\u3068\u904b\u7528\u306e\u3057\u3084\u3059\u3055\u3092\u4fc3\u9032\u3059\u308b\u5927\u304d\u306a\u53ef\u80fd\u6027\u3092ADP\u306b\u3082\u305f\u3089\u3057\u307e\u3059\u3002\u300d \u3068\u3001ADP\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30d7\u30ed\u30c0\u30af\u30c8\uff06\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u30d0\u30a4\u30b9\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u3067\u3042\u308bJim Mueller\u6c0f\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u300c\u30c7\u30fc\u30bf\u3001\u9867\u5ba2\u306e\u6d1e\u5bdf\u3001\u95a2\u9023\u3059\u308b\u884c\u52d5\u3092\u4e21\u30af\u30e9\u30a6\u30c9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u5171\u6709\u3067\u304d\u308b\u3053\u3068\u3067\u3001ADP\u306f\u7d99\u7d9a\u7684\u306b\u9867\u5ba2\u306e\u4f53\u9a13\u3092\u52b9\u7387\u5316\u3059\u308b\u305f\u3081\u306e\u3001\u3088\u308a\u5305\u62ec\u7684\u304b\u3064\u3001\u6b63\u78ba\u3067\u52b9\u679c\u7684\u306aAI\u30e2\u30c7\u30ea\u30f3\u30b0\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u9593\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u540c\u671f\u306f\u3001\u5404\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u500b\u5225\u306b\u63d0\u4f9b\u3067\u304d\u308b\u3082\u306e\u3088\u308a\u3082\u30d3\u30b8\u30cd\u30b9\u4fa1\u5024\u3092\u9ad8\u3081\u308b\u53ef\u80fd\u6027\u3092\u79d8\u3081\u3001\u9593\u9055\u3044\u306a\u304f\u5f37\u529b\u306a\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30b9\u30bf\u30c3\u30af\u306b\u306a\u308a\u307e\u3059\u3002\u300d<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u304c2023\u5e744\u6708\u306b\u516c\u958b\u3057\u305f<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/state-of-cx-2023\">\u300c\u9867\u5ba2\u4f53\u9a13\u306e\u73fe\u72b6\u300d\u30ec\u30dd\u30fc\u30c8<\/a>\u306b\u3088\u308c\u3070\u3001\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u306e\u30ea\u30fc\u30c0\u30fc\u306e44\uff05\u304c\u3001\u6d41\u308c\u308b\u3088\u3046\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u6700\u5927\u306e\u8ab2\u984c\u306f\u3001\u4e00\u3064\u306e\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u5225\u306e\u30c1\u30e3\u30cd\u30eb\u3078\u306e\u9867\u5ba2\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u306e\u7d99\u7d9a\u306e\u6b20\u5982\u3067\u3042\u308b\u3068\u8ff0\u3079\u307e\u3057\u305f\u3002\u3053\u308c\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306b\u3001\u307b\u3068\u3093\u3069\u306eCX\u30ea\u30fc\u30c0\u30fc\u306f\u3001\u5f7c\u3089\u306e\u6226\u7565\u7684\u512a\u5148\u4e8b\u9805\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u305f\u3081\u306e\u4e0a\u4f4d2\u3064\u306e\u6280\u8853\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u306b\u3001\u7d71\u5408\u3055\u308c\u305fCX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\uff0871\uff05\uff09\u3068\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u4f53\u9a13\u306e\u305f\u3081\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3068\u30c7\u30fc\u30bf\u3092\u63a5\u7d9a\u3059\u308b\u3053\u3068\uff0850\uff05\uff09\u3092\u542b\u3081\u307e\u3057\u305f\u3002<\/p>\n<p><strong>\u540c\u671f\u5316\u3055\u308c\u305f\u3001AI\u5bfe\u5fdc\u306e\u30c7\u30fc\u30bf<\/strong><\/p>\n<p>CX Cloud from Genesys and Salesforce\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u5411\u4e0a\u3055\u305b\u3001IT\u3068\u30a2\u30ca\u30ea\u30b9\u30c8\u30c1\u30fc\u30e0\u3078\u306e\u958b\u767a\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002Salesforce <a href=\"https:\/\/www.salesforce.com\/jp\/products\/data-cloud\/overview\/\">Data Cloud<\/a>\u306e\u7d71\u5408\u30c7\u30fc\u30bf\u30d5\u30a1\u30d6\u30ea\u30c3\u30af\u306f\u3001\u4f01\u696d\u304c\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30c7\u30fc\u30bf\u3092\u81ea\u52d5\u7684\u306b\u96c6\u7d04\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u6d3b\u7528\u3057\u305f\u9867\u5ba2\u3068\u306e\u4f1a\u8a71\u3084\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u30dc\u30c3\u30c8\u304c\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u3088\u308a\u52b9\u7387\u7684\u306b\u51e6\u7406\u3059\u308b\u305f\u3081\u306b\u30ca\u30ec\u30c3\u30b8\u3092\u88c5\u5099\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u30d3\u30b8\u30cd\u30b9\u306f\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u3001\u51e6\u7406\u6642\u9593\u3001\u5168\u4f53\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u306a\u3069\u306eKPI\u3092\u8ffd\u8de1\u3057\u3001\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u884c\u52d5\u306b\u79fb\u3059\u305f\u3081\u306e\u3088\u308a\u6df1\u3044\u5206\u6790\u3068\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><strong>\u5358\u4e00\u306e\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30a8\u30f3\u30b8\u30f3<\/strong><\/p>\n<p>Genesys Cloud\u306e\u9ad8\u5ea6\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u3092\u4f7f\u7528\u3057\u3066\u3001\u4f01\u696d\u306f\u30c7\u30fc\u30bf\u3001\u30dc\u30c3\u30c8\u3001\u30c1\u30e3\u30cd\u30eb\u3092\u7d44\u307f\u5408\u308f\u305b\u3001AI\u3092\u30d9\u30fc\u30b9\u306b\u3057\u305f\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u306e\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u8a2d\u8a08\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002IT\u3068\u4e8b\u696d\u30d1\u30fc\u30c8\u30ca\u30fc\u306f\u3001\u9867\u5ba2\u306e\u597d\u307f\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u3066\u6700\u9069\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u63d0\u4f9b\u3055\u308c\u308b\u4f53\u9a13\u3092\u5171\u540c\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u30ce\u30fc\u30b3\u30fc\u30c9\u3067\u5b9f\u88c5\u3067\u304d\u308b\u305f\u3081\u8fc5\u901f\u306a\u5c0e\u5165\u304c\u53ef\u80fd\u3067\u3042\u308a\u3001\u4f01\u696d\u306f\u5404\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u597d\u307f\u306e\u6a5f\u80fd\u3092\u67d4\u8edf\u306b\u9078\u629e\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><strong>\u7d71\u4e00\u3055\u308c\u305fAI\u30d9\u30fc\u30b9\u306e\u5f93\u696d\u54e1\u4f53\u9a13<\/strong><\/p>\n<p>Service Cloud\u5358\u4e00\u306e\u30b9\u30de\u30fc\u30c8\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u3068Genesys Cloud\u306f\u3001\u30b9\u30bf\u30c3\u30d5\u306e\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002\u9867\u5ba2\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u5c65\u6b74\u306f\u3001Salesforce\u306eAI\u6280\u8853\u3067\u3042\u308bEinstein AI\u3068Genesys AI\u306b\u3088\u3063\u3066\u652f\u3048\u3089\u308c\u3066\u304a\u308a\u3001\u5f93\u696d\u54e1\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9KPI\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306e\u529b\u3092\u5f37\u5316\u3057\u307e\u3059\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306f\u3001Service Cloud\u306e\u5f93\u696d\u54e1\u306e\u30a2\u30af\u30c6\u30a3\u30d3\u30c6\u30a3\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306b\u76f4\u63a5\u57cb\u3081\u8fbc\u307e\u308c\u305f\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6700\u65b0\u306eWEM\u6a5f\u80fd\u3082\u5229\u7528\u3067\u304d\u307e\u3059\u3002\u4e00\u4f53\u5316\u3055\u308c\u305f\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6\u306a\u30d3\u30e5\u30fc\u3092\u4f7f\u7528\u3057\u3066\u3001\u4f01\u696d\u306f\u5148\u9032\u7684\u306a\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u30e1\u30c8\u30ea\u30af\u30b9\u3001\u30b3\u30fc\u30c1\u30f3\u30b0\u3001\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3001\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u306a\u3069\u3092\u6d3b\u7528\u3057\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u3092\u3088\u308a\u7c21\u5358\u306b\u7ba1\u7406\u3001\u5f37\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u300c\u73fe\u5728\u306e\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u304c\u6c42\u3081\u308b\u4f53\u9a13\u3092\u7bc9\u304f\u305f\u3081\u306b\u3001\u4f01\u696d\u306f\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u5185\u3067\u30c7\u30fc\u30bf\u3001AI\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u9023\u643a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u3068Salesforce\u306f\u3001\u305d\u308c\u305e\u308c\u306e\u5e02\u5834\u3067\u306e\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u540c\u671f\u306b\u3088\u3063\u3066\u5f97\u3089\u308c\u308b\u8c4a\u304b\u306a\u6d1e\u5bdf\u3068AI\u6a5f\u80fd\u306b\u3088\u3063\u3066\u3001\u4e21\u793e\u306e\u5171\u901a\u306e\u9867\u5ba2\u304c\u6b21\u4e16\u4ee3\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u3092\u5f37\u529b\u306b\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002\u300d 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as a Service<sup>\u00ae<\/sup>\u5e02\u5834\u3067\u306e\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u3092\u52a0\u901f\u3055\u305b\u308b\u305f\u3081\u306b\u3001Salesforce Ventures\u3092\u4e3b\u5c0e\u3057\u4ed6\u306e\u6295\u8cc7\u5bb6\u3082\u53c2\u52a0\u3057\u305f\u8cc7\u91d1\u8abf\u9054\u30e9\u30a6\u30f3\u30c9\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u300c\u591a\u304f\u306e\u4f01\u696d\u304c\u3001\u9ad8\u307e\u308b\u9867\u5ba2\u306e\u671f\u5f85\u306b\u52b9\u679c\u7684\u306b\u5bfe\u5fdc\u3057\u3001\u9577\u671f\u7684\u306a\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u7372\u5f97\u3059\u308b\u305f\u3081\u306b\u3001\u30c7\u30fc\u30bf\u3068AI\u3092\u52b9\u7387\u7684\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u306b\u6311\u6226\u3057\u3066\u3044\u307e\u3059\u3002\u300d\u3068\u3001Salesforce\u306eService Cloud Product Management\u306e\u30b7\u30cb\u30a2\u30d0\u30a4\u30b9\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u3067\u3042\u308bRyan Nichols\u6c0f\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u300c\u65b0\u305f\u306aCX Cloud from Genesys and Salesforce\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304cService Cloud\u306e\u4f5c\u696d\u306e\u6d41\u308c\u306e\u4e2d\u3067Einstein AI\u306e\u6d1e\u5bdf\u3092\u6d3b\u7528\u3057\u3066\u3001\u500b\u5225\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u901a\u3058\u3066\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u6df1\u5316\u3055\u305b\u3001\u30ea\u30d4\u30fc\u30c8\u30d3\u30b8\u30cd\u30b9\u3092\u4fc3\u9032\u3057\u3001\u4f01\u696d\u306e\u53ce\u76ca\u306b\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u5f71\u97ff\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002\u300d<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u3068Salesforce\u304b\u3089\u306eCX Cloud\u306e\u521d\u3081\u3066\u306e\u30ea\u30ea\u30fc\u30b9\u306f\u30012023\u5e74\u306b\u4e88\u5b9a\u3055\u308c\u3066\u304a\u308a\u3001Salesforce AppExchange\u307e\u305f\u306fGenesys AppFoundry<sup>\u00ae<\/sup> Marketplace\u3092\u901a\u3058\u3066\u5229\u7528\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>Salesforce\u3001Service Cloud\u306a\u3069\u306f\u3001Salesforce, Inc.\u306e\u5546\u6a19\u306e\u4e2d\u306b\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3053\u3053\u3067\u53c2\u7167\u3055\u308c\u3066\u3044\u308b\u672a\u767a\u8868\u306e\u30b5\u30fc\u30d3\u30b9\u3084\u6a5f\u80fd\u306f\u73fe\u5728\u5229\u7528\u3067\u304d\u306a\u3044\u3082\u306e\u3067\u3042\u308a\u3001\u4e88\u5b9a\u901a\u308a\u3001\u307e\u305f\u306f\u307e\u3063\u305f\u304f\u63d0\u4f9b\u3055\u308c\u306a\u3044\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002\u304a\u5ba2\u69d8\u306f\u3001\u73fe\u5728\u5229\u7528\u53ef\u80fd\u306a\u6a5f\u80fd\u306b\u57fa\u3065\u3044\u3066\u8cfc\u5165\u306e\u6c7a\u5b9a\u4e0b\u3055\u3044\u3002<\/p>\n<p><strong>Salesforce<\/strong><strong>\u306b\u3064\u3044\u3066<br \/>\n<\/strong>Salesforce\u306f\u3001AI \uff0b\u30c7\u30fc\u30bf \uff0bCRM\uff08\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff09\u306e\u529b\u3067\u3001\u3042\u3089\u3086\u308b\u898f\u6a21\u3084\u696d\u7a2e\u306e\u4f01\u696d\u304c\u5168\u304f\u65b0\u3057\u3044\u65b9\u6cd5\u3067\u9867\u5ba2\u3068\u3064\u306a\u304c\u308b\u3053\u3068\u3092\u652f\u63f4\u3057\u307e\u3059\u3002Salesforce\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001salesforce.com\/jp\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong><br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u4e16\u754c100\u30ab\u56fd\u4ee5\u4e0a\u306b\u304a\u3044\u3066\u3001\u6bce\u5e74\u6570\u767e\u5104\u4ef6\u4ee5\u4e0a\u306e\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u3001AI\u3001\u30c7\u30b8\u30bf\u30eb\u30fb\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u30d1\u30ef\u30fc\u306b\u3088\u3063\u3066\u3001\u4f01\u696d\u306f\u5171\u611f\u6027\u306e\u9ad8\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30d3\u30b8\u30e7\u30f3\u3067\u3042\u308bExperience as a Service\u00ae\ufe0e\u3092\u5927\u898f\u6a21\u306b\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u30cf\u30a4\u30d1\u30fc\u30fb\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u304b\u3064\u4e88\u6e2c\u7684\u306b\u63d0\u4f9b\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u306b\u81f3\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3051\u308b\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3044\u3066\u9867\u5ba2\u3068\u306e\u3064\u306a\u304c\u308a\u3092\u6df1\u3081\u308b\u3068\u3068\u3082\u306b\u3001\u5f93\u696d\u54e1\u306e\u751f\u7523\u6027\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6700\u65b0\u306e\u53ce\u76ca\u306b\u76f4\u7d50\u3059\u308b\u30a8\u30f3\u30b8\u30f3\u306b\u5909\u63db\u3059\u308b\u3053\u3068\u3067\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u9867\u5ba2\u306e\u4fe1\u983c\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u80b2\u3080\u771f\u306e\u95a2\u4fc2\u6027\u69cb\u7bc9\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u8a73\u3057\u304f\u306f\u3001<a href=\"http:\/\/www.genesys.com\/ja-jp\">www.genesys.com\/ja-jp<\/a>\u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n<p><em>\u00a92023 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud EX, GCXNow and Experience as a Service are trademarks, service marks and\/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.<\/em><\/p>\n<p>\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e<br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8<br \/>\n\u6589\u85e4 \u54f2\u4e5f<br \/>\nTel: 03-5989-1430<br \/>\nEmail: tetsuya.saito@genesys.com<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u5e83\u5831\u4e8b\u52d9\u5c40\uff08\u30ab\u30fc\u30c4\u30e1\u30c7\u30a3\u30a2\u30ef\u30fc\u30af\u30b9\u5185\uff09<br \/>\n\u5927\u6728\u30fb\u99ae\uff08\u3072\u3087\u3046\uff09\u30fb\u30b8\u30a7\u30ec\u30df\u30fc<br \/>\nTel: 03-6427-1627<br \/>\nEmail: genesys@kartz.co.jp[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !impo [&hellip;]<\/p>\n","protected":false},"author":344,"featured_media":0,"template":"","class_list":["post-491072","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"09\/11\/2023","utm_pass":false,"asset_expiration":"","enable_external_utm":false,"disable_chat":false,"meta_title":"","meta_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306fSalesforce\u3068\u306e\u6226\u7565\u7684\u306a\u63d0\u643a\u3092\u767a\u8868\u3002Genesys Cloud\u3068Salesforce Service Cloud\u3092\u7d71\u5408\u3059\u308b\u300cCX Cloud from Genesys and Salesforce\u300d\u3092\u30ea\u30ea\u30fc\u30b9\u3057\u307e\u3059\u3002","no_index":false,"no_follow":false,"meta_twitter_title":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3068Salesforce\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u30fb\u95a2\u4fc2\u7ba1\u7406\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u767a\u8868","meta_twitter_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306fSalesforce\u3068\u306e\u6226\u7565\u7684\u306a\u63d0\u643a\u3092\u767a\u8868\u3002Genesys Cloud\u3068Salesforce Service Cloud\u3092\u7d71\u5408\u3059\u308b\u300cCX Cloud from Genesys and Salesforce\u300d\u3092\u30ea\u30ea\u30fc\u30b9\u3057\u307e\u3059\u3002","meta_facebook_title":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3068Salesforce\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u30fb\u95a2\u4fc2\u7ba1\u7406\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u767a\u8868","meta_facebook_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306fSalesforce\u3068\u306e\u6226\u7565\u7684\u306a\u63d0\u643a\u3092\u767a\u8868\u3002Genesys Cloud\u3068Salesforce Service Cloud\u3092\u7d71\u5408\u3059\u308b\u300cCX Cloud from Genesys and Salesforce\u300d\u3092\u30ea\u30ea\u30fc\u30b9\u3057\u307e\u3059\u3002","custom_canonical_url":""},"news_date":"2023-09-11","_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/491072","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/344"}],"version-history":[{"count":2,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/491072\/revisions"}],"predecessor-version":[{"id":491074,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/491072\/revisions\/491074"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=491072"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}