{"id":488549,"date":"2023-08-21T20:34:15","date_gmt":"2023-08-22T03:34:15","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=488549"},"modified":"2023-09-03T19:17:58","modified_gmt":"2023-09-04T02:17:58","slug":"gartner-magic-quadrant-2023","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/gartner-magic-quadrant-2023","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u30012023\u5e74\u5ea6Gartner\u00ae\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8\u2122\u306b\u304a\u3044\u30669\u5e74\u9023\u7d9a\u3067\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u30ea\u30fc\u30c0\u30fc\u306b\u4f4d\u7f6e\u4ed8\u3051"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text el_class=&#8221;pre_h1&#8243;]2023\u5e748\u670822\u65e5\uff08\u706b\uff09[\/vc_column_text][vc_column_text]<\/p>\n<h1>\u30b8\u30a7\u30cd\u30b7\u30b9\u30012023\u5e74\u5ea6Gartner\u00ae\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8\u2122\u306b\u304a\u3044\u30669\u5e74\u9023\u7d9a\u3067\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u30ea\u30fc\u30c0\u30fc\u306b\u4f4d\u7f6e\u4ed8\u3051<\/h1>\n<h2>\u30fb\u5b9f\u884c\u80fd\u529b\u306b\u304a\u3044\u3066\u6700\u3082\u9ad8\u304f\u4f4d\u7f6e\u4ed8\u3051<br \/>\n\u30fb\u30af\u30ea\u30c6\u30a3\u30ab\u30eb\u30fb\u30b1\u30a4\u30d1\u30d3\u30ea\u30c6\u30a3\u30fb\u30ec\u30dd\u30fc\u30c8\u306b\u304a\u3044\u3066\u30825\u3064\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u306e\u3046\u30613\u3064\u3067\u6700\u9ad8\u8a55\u4fa1\u3092\u7372\u5f97<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text]<strong>\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3 \u2014 2023\u5e748\u67089\u65e5 \u2014 <\/strong>\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b<a href=\"http:\/\/www.genesys.com\/ja-jp\">\u30b8\u30a7\u30cd\u30b7\u30b9<\/a><a href=\"http:\/\/www.genesys.com\/ja-jp\"><sup>\u00ae<\/sup><\/a>\u306f\u3001\u7c73\u56fd\u30ac\u30fc\u30c8\u30ca\u30fc\u793e\u306e\u300c2023 Gartner<a href=\"http:\/\/www.genesys.com\/ja-jp\"><sup>\u00ae<\/sup><\/a> <a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\">Magic Quadrant\u2122 for Contact Center as a Service<\/a>\u300d\u306b\u304a\u3044\u3066\u3001\u5b9f\u884c\u80fd\u529b\u3068\u30d3\u30b8\u30e7\u30f3\u306e\u5b8c\u5168\u6027\u3092\u8a55\u4fa1\u3055\u308c\u3001\u30ea\u30fc\u30c0\u30fc\u306b\u4f4d\u7f6e\u4ed8\u3051\u3089\u308c\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u8a8d\u3081\u3089\u308c\u305f\u3053\u3068\u306f9\u56de\u76ee\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u30ac\u30fc\u30c8\u30ca\u30fc\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u3092\u5b9f\u884c\u80fd\u529b\u306b\u304a\u3044\u3066\u6700\u3082\u9ad8\u304f\u8a55\u4fa1\u3057\u307e\u3057\u305f\u3002API\u30d5\u30a1\u30fc\u30b9\u30c8\u306e\u30af\u30e9\u30a6\u30c9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308bGenesys 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Cloud\u306b\u3088\u3063\u3066\u3001\u6570\u591a\u304f\u306e\u4f01\u696d\u304c\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u529f\u3092\u9054\u6210\u3057\u3066\u3044\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u3042\u3089\u3086\u308b\u4f53\u9a13\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3068\u8abf\u6574\u306b\u5fc5\u8981\u306a\u6a5f\u80fd\u3068\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u4e00\u8cab\u3057\u3066\u63d0\u4f9b\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u6d88\u8cbb\u8005\u306e\u671f\u5f85\u306e\u5909\u5316\u306b\u5408\u308f\u305b\u3066\u9032\u5316\u3067\u304d\u308b\u3088\u3046\u306b\u4f01\u696d\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002\u300d\u3068\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6700\u9ad8\u88fd\u54c1\u8cac\u4efb\u8005\u3067\u3042\u308bOlivier 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Cloud\u306f\u4f1a\u8a71\u578b\u3001\u4e88\u6e2c\u578b\u3001\u751f\u6210\u578bAI\u3092\u878d\u5408\u3057\u3001\u9069\u5207\u304b\u3064\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u306e\u5927\u898f\u6a21\u306a\u5c55\u958b\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002\u73fe\u5728\u3001Genesys Cloud\u306f\u5168\u4e16\u754c\u30675000\u793e\u4ee5\u4e0a\u304c\u5229\u7528\u3057\u300112\u306e\u30b3\u30a2\u30fb\u30ea\u30fc\u30b8\u30e7\u30f3\u30684\u306e\u30b5\u30c6\u30e9\u30a4\u30c8\u30fb\u30ea\u30fc\u30b8\u30e7\u30f3\u3092\u901a\u3058\u3066\u63d0\u4f9b\u3057\u3001\u4eca\u5f8c\u3082\u3088\u308a\u591a\u304f\u306e\u5730\u57df\u3078\u306e\u62e1\u5927\u3092\u4e88\u5b9a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001Genesys 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Quadrant\u306f\u3001Gartner, Inc.\u304a\u3088\u3073\/\u307e\u305f\u306f\u305d\u306e\u95a2\u9023\u4f1a\u793e\u306e\u7c73\u56fd\u304a\u3088\u3073\u56fd\u969b\u7684\u306a\u767b\u9332\u5546\u6a19\u3067\u3059\u3002\u3053\u308c\u3089\u306f\u8a31\u53ef\u3092\u5f97\u3066\u4f7f\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u5168\u8457\u4f5c\u6a29\u306f\u4fdd\u7559\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u51fa\u5178\uff1a<br \/>\n<a href=\"https:\/\/www.genesys.com\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\"><em>Gartner Magic Quadrant for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, Pankil Sheth, 2023<\/em><em>\u5e74<\/em><em>8<\/em><em>\u6708<\/em><em>7<\/em><em>\u65e5<\/em><\/a><\/p>\n<p><a href=\"https:\/\/www.genesys.com\/resources\/critical-capabilities-for-contact-center-as-a-service\"><em>Gartner Critical Capabilities for Contact Center as a Service, Steve Blood, Drew Kraus, Pankil Sheth, Pri Rathnayake, 2023<\/em><em>\u5e74<\/em><em>8<\/em><em>\u6708<\/em><em>7<\/em><em>\u65e5<\/em><\/a><\/p>\n<p><em>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u30012016\u5e74\u30682015\u5e74\u306e\u30ec\u30dd\u30fc\u30c8\u3067\u300cMagic Quadrant for Contact Center as a Service, North America\u300d\u306b\u304a\u3044\u3066\u300cInteractive Intelligence\u300d\u3068\u3057\u3066\u8a8d\u8b58\u3055\u308c\u307e\u3057\u305f\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u30012016\u5e74\u306bInteractive Intelligence\u3092\u8cb7\u53ce\u3057\u307e\u3057\u305f\u3002<\/em><\/p>\n<p><em>2020<\/em><em>\u5e74\u306e\u30ec\u30dd\u30fc\u30c8\u3067\u306f\u3001\u300cMagic Quadrant for Contact Center as a Service, North America\u300d\u3068\u3044\u3046\u540d\u79f0\u304c\u300cMagic Quadrant for Contact Center as a Service\u300d\u3068\u3055\u308c\u307e\u3057\u305f\u3002<\/em><\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong><br 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href=\"http:\/\/www.genesys.com\/ja-jp\">www.genesys.com\/ja-jp<\/a>\u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n<p><em>\u00a92023 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud EX, GCXNow and Experience as a Service are trademarks, service marks and\/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.<\/em><\/p>\n<p>\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e<br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8<br \/>\n\u6589\u85e4 \u54f2\u4e5f<br \/>\nTel: 03-5989-1430<br \/>\nEmail: tetsuya.saito@genesys.com<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u5e83\u5831\u4e8b\u52d9\u5c40\uff08\u30ab\u30fc\u30c4\u30e1\u30c7\u30a3\u30a2\u30ef\u30fc\u30af\u30b9\u5185\uff09<br \/>\n\u5927\u6728\u30fb\u99ae\uff08\u3072\u3087\u3046\uff09\u30fb\u30b8\u30a7\u30ec\u30df\u30fc<br \/>\nTel: 03-6427-1627<br \/>\nEmail: genesys@kartz.co.jp[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !impo [&hellip;]<\/p>\n","protected":false},"author":344,"featured_media":0,"template":"","class_list":["post-488549","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"08\/22\/2023","utm_pass":false,"asset_expiration":"","enable_external_utm":false,"disable_chat":false,"meta_title":"","meta_description":"\u7c73\u56fd\u30ac\u30fc\u30c8\u30ca\u30fc\u793e\u306e\u300c2023 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service\u300d\u306b\u304a\u3044\u3066\u5b9f\u884c\u80fd\u529b\u3068\u30d3\u30b8\u30e7\u30f3\u306e\u5b8c\u5168\u6027\u3092\u8a55\u4fa1\u3055\u308c\u30ea\u30fc\u30c0\u30fc\u306b\u4f4d\u7f6e\u4ed8\u3051\u3002\u5b9f\u884c\u80fd\u529b\u306b\u304a\u3044\u3066\u6700\u3082\u9ad8\u3044\u8a55\u4fa1\u3002","no_index":false,"no_follow":false,"meta_twitter_title":"\u30b8\u30a7\u30cd\u30b7\u30b9\u30012023\u5e74\u5ea6Gartner\u00ae\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8\u2122\u306b\u304a\u3044\u30669\u5e74\u9023\u7d9a\u3067\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u30ea\u30fc\u30c0\u30fc\u306b\u4f4d\u7f6e\u4ed8\u3051","meta_twitter_description":"\u7c73\u56fd\u30ac\u30fc\u30c8\u30ca\u30fc\u793e\u306e\u300c2023 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service\u300d\u306b\u304a\u3044\u3066\u5b9f\u884c\u80fd\u529b\u3068\u30d3\u30b8\u30e7\u30f3\u306e\u5b8c\u5168\u6027\u3092\u8a55\u4fa1\u3055\u308c\u30ea\u30fc\u30c0\u30fc\u306b\u4f4d\u7f6e\u4ed8\u3051\u3002\u5b9f\u884c\u80fd\u529b\u306b\u304a\u3044\u3066\u6700\u3082\u9ad8\u3044\u8a55\u4fa1\u3002","meta_facebook_title":"\u30b8\u30a7\u30cd\u30b7\u30b9\u30012023\u5e74\u5ea6Gartner\u00ae\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8\u2122\u306b\u304a\u3044\u30669\u5e74\u9023\u7d9a\u3067\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u30ea\u30fc\u30c0\u30fc\u306b\u4f4d\u7f6e\u4ed8\u3051","meta_facebook_description":"\u7c73\u56fd\u30ac\u30fc\u30c8\u30ca\u30fc\u793e\u306e\u300c2023 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service\u300d\u306b\u304a\u3044\u3066\u5b9f\u884c\u80fd\u529b\u3068\u30d3\u30b8\u30e7\u30f3\u306e\u5b8c\u5168\u6027\u3092\u8a55\u4fa1\u3055\u308c\u30ea\u30fc\u30c0\u30fc\u306b\u4f4d\u7f6e\u4ed8\u3051\u3002\u5b9f\u884c\u80fd\u529b\u306b\u304a\u3044\u3066\u6700\u3082\u9ad8\u3044\u8a55\u4fa1\u3002","custom_canonical_url":""},"news_date":"2023-08-22","_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/488549","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/344"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/488549\/revisions"}],"predecessor-version":[{"id":572375,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/488549\/revisions\/572375"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=488549"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}