{"id":482750,"date":"2023-07-06T21:03:23","date_gmt":"2023-07-07T04:03:23","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=482750"},"modified":"2023-07-06T21:03:23","modified_gmt":"2023-07-07T04:03:23","slug":"experience-index","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/experience-index","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u5b9f\u7528\u7684\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3068\u696d\u754c\u306e\u30d9\u30f3\u30c1\u30de\u30fc\u30ad\u30f3\u30b0\u3067NPS\u3092\u8d85\u3048\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6e2c\u5b9a\u3092\u5b9f\u73fe"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text el_class=&#8221;pre_h1&#8243;]2023\u5e747\u67087\u65e5\uff08\u91d1\uff09[\/vc_column_text][vc_column_text]<\/p>\n<h1>\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u5b9f\u7528\u7684\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3068\u696d\u754c\u306e\u30d9\u30f3\u30c1\u30de\u30fc\u30ad\u30f3\u30b0\u3067NPS\u3092\u8d85\u3048\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6e2c\u5b9a\u3092\u5b9f\u73fe<\/h1>\n<div><\/div>\n<h2>\u30fb\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30a4\u30f3\u30c7\u30c3\u30af\u30b9\u306f\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u5f62\u6210\u3068\u640d\u5931\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u53ef\u8996\u5316\u3059\u308b\u3001\u5f93\u696d\u54e1\u4e2d\u5fc3\u3068\u3057\u305f\u521d\u3081\u3066\u306e\u624b\u6cd5<br \/>\n\u30fb\u3088\u308a\u826f\u3044\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u696d\u7e3e\u5411\u4e0a\u306e\u305f\u3081\u306e\u624b\u6cd5\u3092\u4f01\u696d\u306e\u5f93\u696d\u54e1\u4f53\u9a13\u306b\u9069\u7528\u3057\u305f\u65b0\u3057\u3044\u63d0\u6848<\/h2>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text]<strong>\u30c7\u30f3\u30d0\u30fc\u2014 2023\u5e746\u670820\u65e5 \u2014 <\/strong>\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b<a href=\"https:\/\/www.genesys.com\/ja-jp\">\u30b8\u30a7\u30cd\u30b7\u30b9\u00ae<\/a>\u306f\u672c\u65e5\u3001\u9867\u5ba2\u4f53\u9a13\u3084\u30d3\u30b8\u30cd\u30b9\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u6539\u5584\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u305f\u3081\u306b\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u306e\u771f\u306e\u52d5\u6a5f\u306b\u8033\u3092\u50be\u3051\u3001\u7406\u89e3\u3059\u308b\u305f\u3081\u306e\u4eba\u9593\u3092\u4e2d\u5fc3\u306b\u3057\u305f\u521d\u3081\u3066\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u3042\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30a4\u30f3\u30c7\u30c3\u30af\u30b9\uff08Experience Index\u2122\uff09\u624b\u6cd5\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u3053\u306e\u5148\u9032\u7684\u3067\u9069\u5fdc\u6027\u306e\u9ad8\u3044\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u624b\u6cd5\u306e\u30d1\u30a4\u30aa\u30cb\u30a2\u3068\u3057\u3066\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u640d\u306a\u3046\u8981\u56e0\u306b\u95a2\u3059\u308b\u5b9f\u7528\u7684\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u4f01\u696d\u306b\u63d0\u4f9b\u3057\u3001\u5171\u611f\u304b\u3089\u751f\u307e\u308c\u308b\u7af6\u4e89\u306e\u512a\u4f4d\u6027\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<p>\u591a\u304f\u306e\u4f01\u696d\u306f\u9867\u5ba2\u4f53\u9a13\u3092\u6e2c\u5b9a\u306b\u3042\u305f\u308a\u3001\u672a\u3060\u306b\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u3084\u6570\u5341\u5e74\u524d\u306b\u4f5c\u3089\u308c\u305f\u6e80\u8db3\u5ea6\u8a55\u4fa1\u306e\u3088\u3046\u306a\u4f1d\u7d71\u7684\u306a\u6307\u6a19\u306b\u4f9d\u5b58\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30c4\u30fc\u30eb\u306f\u5168\u4f53\u7684\u306a\u611f\u60c5\u3084\u610f\u898b\u306f\u691c\u51fa\u3067\u304d\u308b\u3082\u306e\u306e\u3001\u30b9\u30b3\u30a2\u306e\u826f\u3057\u60aa\u3057\u306b\u3064\u306a\u304c\u308b\u5f93\u696d\u54e1\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u660e\u78ba\u306b\u7406\u89e3\u3067\u304d\u306a\u3044\u3053\u3068\u304c\u591a\u304f\u3001\u6700\u7d42\u7684\u306b\u3001\u4f01\u696d\u306f\u5fc5\u8981\u306b\u5fdc\u3058\u305f\u52b9\u679c\u7684\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u53d6\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u305b\u3093\u3002\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u91cd\u8996\u3059\u308b\u4eca\u65e5\u306e\u6d88\u8cbb\u8005\u306e\u30cb\u30fc\u30ba\u306b\u5fdc\u3048\u308b\u305f\u3081\u306b\u306f\u3001\u4f01\u696d\u306f\u3042\u3089\u3086\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9a\u7fa9\u3057\u3001\u6e2c\u5b9a\u3057\u3001\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u3088\u308a\u73fe\u4ee3\u7684\u3067\u30aa\u30fc\u30c0\u30fc\u30e1\u30a4\u30c9\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u5fc5\u8981\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u5b9f\u969b\u3001\u30ac\u30fc\u30c8\u30ca\u30fc\u30fb\u30ea\u30b5\u30fc\u30c1\u306f\u30012025\u5e74\u307e\u3067\u306b75\uff05\u4ee5\u4e0a\u306e\u4f01\u696d\u304c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u30b5\u30dd\u30fc\u30c8\u306e\u6210\u529f\u306e\u6307\u6a19\u3068\u3057\u3066NPS\u3092\u653e\u68c4\u3059\u308b\u3068\u4e88\u6e2c\u3057\u3066\u3044\u307e\u3059<sup> i<\/sup>\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30a4\u30f3\u30c7\u30c3\u30af\u30b9\u306e\u624b\u6cd5\u306f\u3001\u4eba\u9593\u306e\u611f\u60c5\u3092\u696d\u754c\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3084Genesys Cloud\u2122\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3001\u3042\u308b\u3044\u306f\u305d\u306e\u4ed6\u306e\u30bd\u30fc\u30b9\u304b\u3089\u5f97\u305f\u30c7\u30fc\u30bf\u3068\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u304c\u3053\u308c\u307e\u3067\u306b\u306a\u3044\u7cbe\u5ea6\u3067\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u554f\u984c\u70b9\u3001\u305d\u3057\u3066\u305d\u308c\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306e\u624b\u6cd5\u306e\u7279\u5b9a\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u3053\u306e\u5305\u62ec\u7684\u304b\u3064\u30c7\u30fc\u30bf\u4e3b\u5c0e\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5185\u5916\u3067\u3088\u308a\u5f37\u529b\u306a\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9(E2E)\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6700\u9ad8\u6226\u7565\u30fb\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u8cac\u4efb\u8005\u3067\u3042\u308b\u30d4\u30fc\u30bf\u30fc\u30fb\u30b0\u30e9\u30d5\u306f\u3001\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u300c\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u5f62\u6210\u3059\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6700\u9069\u5316\u3059\u308b\u305f\u3081\u306b\u3001\u4f53\u9a13\u306e\u8cea\u3092\u6e2c\u5b9a\u3057\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3059\u308b\u305f\u3081\u306e\u4eba\u9593\u3092\u4e2d\u5fc3\u306b\u636e\u3048\u305f\u884c\u52d5\u306b\u3064\u306a\u304c\u308b\u65b0\u305f\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30a4\u30f3\u30c7\u30c3\u30af\u30b9\u306f\u3001\u30a8\u30f3\u30c9\u30fb\u30c4\u30fc\u30fb\u30a8\u30f3\u30c9\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u3001\u5f93\u696d\u54e1\u3001\u9867\u5ba2\u3001\u30d3\u30b8\u30cd\u30b9\u3059\u3079\u3066\u306b\u3088\u308a\u826f\u3044\u7d50\u679c\u3092\u3082\u305f\u3089\u3059\u305f\u3081\u306b\u3001\u6700\u3082\u8003\u616e\u3059\u3079\u304d\u3053\u3068\u3092\u5b9f\u884c\u3059\u308b\u305f\u3081\u306e\u65b0\u3057\u3044\u65b9\u6cd5\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u300d<\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30a4\u30f3\u30c7\u30c3\u30af\u30b9\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5f93\u696d\u54e1\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u5411\u4e0a\u3092\u652f\u63f4\u3059\u308b\u30aa\u30fc\u30c0\u30fc\u30e1\u30a4\u30c9\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b<\/strong><\/p>\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5f93\u696d\u54e1\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u3068\u6d88\u8cbb\u8005\u306e\u6700\u521d\u306e\u63a5\u70b9\u3068\u306a\u308b\u3053\u3068\u304c\u591a\u3044\u305f\u3081\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4f53\u9a13\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u8cea\u306b\u76f4\u7d50\u3057\u307e\u3059\u3002\u5f93\u696d\u54e1\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u304c\u4f4e\u304f\u3001\u4f7f\u7528\u3059\u308b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u672a\u89e3\u6c7a\u306e\u554f\u984c\u304c\u3042\u308b\u3068\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u8a55\u5224\u306b\u60aa\u5f71\u97ff\u3092\u53ca\u307c\u3057\u304b\u306d\u307e\u305b\u3093\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u300c\u9867\u5ba2\u4f53\u9a13\u306e\u73fe\u72b6\u300d\u30ec\u30dd\u30fc\u30c8\u306b\u3088\u308b\u3068\u3001\u696d\u754c\u306b\u3088\u3063\u3066\u306f\u6700\u592740\uff05\u3068\u3044\u3046\u9ad8\u3044\u96e2\u8077\u7387\u306b\u82e6\u3057\u3080\u3053\u306e\u696d\u754c\u3067\u306f\u3001 \u5f93\u696d\u54e1\u4f53\u9a13\u306e\u91cd\u8981\u6027\u304c\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002CX\u30ea\u30fc\u30c0\u30fc\u306e\u7d04\u534a\u6570\u304c\u3001\u5f93\u696d\u54e1\u4f53\u9a13\u306e\u5411\u4e0a\u306b\u6295\u8cc7\u3059\u308b\u3053\u3068\u3092\u6700\u512a\u5148\u4e8b\u9805\u3068\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u50cd\u304f\u5f93\u696d\u54e1\u5411\u3051\u306e\u300c\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30a4\u30f3\u30c7\u30c3\u30af\u30b9\u300d\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u4f01\u696d\u306e\u30d3\u30b8\u30cd\u30b9\u306e\u6700\u9069\u5316\u3092\u652f\u63f4\u3057\u307e\u3059\uff1a<\/p>\n<ul>\n<li>\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u304b\u3089\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3001\u305d\u3057\u3066\u305d\u306e\u5f8c\u306b\u81f3\u308b\u5168\u4f53\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3051\u308b\u5f93\u696d\u54e1\u306e\u8a55\u4fa1<\/li>\n<li>\u4eba\u6750\u306e\u7372\u5f97\u3068\u7dad\u6301\u306e\u5411\u4e0a\u306b\u76f4\u7d50\u3059\u308b\u540c\u696d\u4ed6\u793e\u3068\u306e\u6bd4\u8f03<\/li>\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u4f53\u9a13<\/li>\n<li>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u4f53\u9a13\u3092\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u6226\u7565\u306a\u65bd\u7b56<\/li>\n<\/ul>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30a4\u30f3\u30c7\u30c3\u30af\u30b9\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u4f7f\u3044\u3084\u3059\u3044\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3067\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u8cea\u3092\u5206\u6790\u3057\u3001\u5f93\u696d\u54e1\u306e\u611f\u60c5\u7d50\u679c\u3084\u30016\u3064\u306e\u4e3b\u8981\u7523\u696d\u306b\u308f\u305f\u308b\u6570\u5343\u4eba\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304b\u3089\u53d6\u5f97\u3057\u305f\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u304f\u696d\u754c\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3001Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30c7\u30fc\u30bf\u306a\u3069\u3092\u7d50\u3073\u3064\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u4f01\u696d\u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u5c02\u9580\u30a2\u30c9\u30d0\u30a4\u30b6\u30fc\u306b\u3088\u308b\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u5206\u6790\u3092\u53d7\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u30d1\u30bf\u30fc\u30f3\u3092\u7279\u5b9a\u3057\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u306e\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u5f37\u5316\u3059\u308b\u305f\u3081\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u30d7\u30e9\u30f3\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30a4\u30f3\u30c7\u30c3\u30af\u30b9\u306e\u30c8\u30e9\u30a4\u30a2\u30eb\u306b\u53c2\u52a0\u3057\u305f\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u9867\u5ba2\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u6700\u9069\u5316\u306b\u5411\u3051\u305f\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5f97\u3089\u308c\u307e\u3057\u305f\uff1a<\/p>\n<ul>\n<li>\u30b0\u30ed\u30fc\u30d0\u30eb\u306b\u4e8b\u696d\u5c55\u958b\u3059\u308b\u4f1a\u54e1\u5236\u30aa\u30f3\u30e9\u30a4\u30f3\u30fb\u30d5\u30a1\u30c3\u30b7\u30e7\u30f3\u5c0f\u58f2\u4f01\u696d\u3067\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u30fb\u30b5\u30fc\u30d3\u30b9\u30fb\u30c1\u30e3\u30cd\u30eb\u3092\u62c5\u5f53\u3059\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5e78\u798f\u5ea6\u8a55\u4fa1\u304c\u3001\u4ed6\u306e\u5206\u91ce\u3068\u6bd4\u3079\u3066\u8457\u3057\u304f\u4f4e\u3044\u3053\u3068\u304c\u308f\u304b\u308a\u307e\u3057\u305f\u3002\u4e00\u65b9\u3001Genesys Cloud\u306e\u9867\u5ba2\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u30c7\u30fc\u30bf\u306f\u3001\u540c\u671f\u9593\u306b\u30c7\u30b8\u30bf\u30eb\u30fb\u30c1\u30e3\u30cd\u30eb\u306b\u5bfe\u3059\u308b\u9700\u8981\u304c\u6025\u5897\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3057\u305f\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30a4\u30f3\u30c7\u30c3\u30af\u30b9\u306f\u3001\u3053\u306e\u5c0f\u58f2\u4f01\u696d\u3067\u6700\u3082\u4eba\u6c17\u306e\u3042\u308b\u30c1\u30e3\u30cd\u30eb\u306e\u5f93\u696d\u54e1\u306e\u96e2\u8077\u7387\u304c\u975e\u5e38\u306b\u9ad8\u304f\u3001\u3053\u306e\u307e\u307e\u3067\u306f\u9867\u5ba2\u306e\u6210\u679c\u304c\u640d\u306a\u308f\u308c\u308b\u30ea\u30b9\u30af\u304c\u3042\u308b\u3068\u4e88\u6e2c\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ab\u30ca\u30c0\u306e\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u4f1a\u793e\u3067\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u81ea\u5206\u306e\u4ed5\u4e8b\u3092\u5341\u5206\u306b\u3053\u306a\u3059\u6e96\u5099\u304c\u3067\u304d\u3066\u3044\u306a\u3044\u3068\u611f\u3058\u3001\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u304c\u4e0d\u5341\u5206\u3067\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u7ba1\u7406\u306e\u554f\u984c\u304c\u4e0d\u6e80\u3092\u52df\u3089\u305b\u3066\u3044\u308b\u3053\u3068\u304c\u660e\u3089\u304b\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u611f\u60c5\u3068Genesys Cloud\u306e\u30c7\u30fc\u30bf\u3092\u6bd4\u8f03\u3057\u305f\u3068\u3053\u308d\u3001\u3053\u306e\u4f01\u696d\u306f\u5c0e\u5165\u6e08\u307f\u306e\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u3066\u3044\u306a\u3044\u3053\u3068\u304c\u5224\u660e\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u975e\u55b6\u5229\u306e\u30d8\u30eb\u30b9\u30b1\u30a2\u4f01\u696d\u3067\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306b\u4e0d\u6e80\u3092\u6301\u3063\u3066\u304a\u308a\u3001\u904e\u5c0f\u8a55\u4fa1\u3055\u308c\u3001\u904e\u91cd\u52b4\u50cd\u3092\u5f37\u3044\u3089\u308c\u3001\u9867\u5ba2\u3092\u652f\u63f4\u3059\u308b\u305f\u3081\u306e\u5341\u5206\u306a\u8a2d\u5099\u304c\u6574\u3063\u3066\u3044\u306a\u3044\u3068\u611f\u3058\u3066\u3044\u308b\u3053\u3068\u304c\u660e\u3089\u304b\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30a4\u30f3\u30c7\u30c3\u30af\u30b9\u306e\u5206\u6790\u306b\u3088\u308a\u3001\u3053\u306e\u4f01\u696d\u306f\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3092\u5f37\u5316\u3057\u3001\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6226\u7565\u3068\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3078\u306e\u6295\u8cc7\u306b\u3088\u3063\u3066\u4f01\u696d\u6587\u5316\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u304c\u3001\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\u306b\u3064\u306a\u304c\u308b\u3053\u3068\u304c\u308f\u304b\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>McGee-Smith Analytics\u306e\u793e\u9577\u517c\u4e3b\u5e2d\u30a2\u30ca\u30ea\u30b9\u30c8\u3067\u3042\u308bSheila McGee-Smith\u306f\u3001\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u300c\u4f55\u5341\u5e74\u3082\u306e\u9593\u3001\u4f01\u696d\u306b\u306f\u500b\u3005\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u6e2c\u5b9a\u3059\u308b\u6709\u7528\u306a\u65b9\u6cd5\u304c\u3042\u308a\u307e\u3057\u305f\u304c\u3001\u95a2\u9023\u3057\u305f\u4e00\u9023\u306e\u6d3b\u52d5\u3084\u76ee\u7684\u306b\u308f\u305f\u308b\u7dcf\u5408\u7684\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u7406\u89e3\u3059\u308b\u30c4\u30fc\u30eb\u306f\u5b58\u5728\u3057\u306a\u304b\u3063\u305f\u304b\u3001\u4e0d\u6b63\u78ba\u3067\u3057\u305f\u3002\u9577\u5e74\u306e\u30ea\u30b5\u30fc\u30c1\u3001\u30c6\u30b9\u30c8\u3001\u5fae\u8abf\u6574\u3092\u7d4c\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30a4\u30f3\u30c7\u30c3\u30af\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u4f01\u696d\u304c\u3042\u3089\u3086\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6700\u521d\u304b\u3089\u6700\u5f8c\u307e\u3067\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u3068\u306a\u308b\u6b63\u78ba\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u6d3b\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u30a2\u30d7\u30ed\u30fc\u30c1\u306e\u5148\u99c6\u8005\u3068\u306a\u308a\u307e\u3057\u305f\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3053\u306e\u65b0\u30b5\u30fc\u30d3\u30b9\u306b\u3088\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u306e\u9577\u5e74\u306e\u8ab2\u984c\u3067\u3042\u308b\u5f93\u696d\u54e1\u306e\u96e2\u8077\u7387\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306e\u6226\u7565\u7acb\u6848\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30a4\u30f3\u30c7\u30c3\u30af\u30b9\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u6e80\u8db3\u5ea6\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5411\u4e0a\u3055\u305b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\u306b\u3064\u306a\u304c\u308b\u3088\u3046\u3001\u65b0\u305f\u306a\u30ec\u30d9\u30eb\u306e\u53ef\u8996\u6027\u3092\u5f97\u308b\u305f\u3081\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u696d\u754c\u56fa\u6709\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u4f01\u696d\u306b\u63d0\u4f9b\u3059\u308b\u3082\u306e\u3067\u3059\u3002\u300d<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30a4\u30f3\u30c7\u30c3\u30af\u30b9\u306f\u3001\u7c73\u56fd\u3001\u6b27\u5dde\u3001\u4e2d\u6771\u3001\u30a2\u30d5\u30ea\u30ab\u306e\u4f01\u696d\u5411\u3051\u306b\u63d0\u4f9b\u4e2d\u3067\u3059\u3002<\/p>\n<p>i Gartner, &#8220;NPS Is Everywhere, but It&#8217;s Useless for Customer Service,&#8221; Deborah Alvord, Refreshed 11 October 2022, Published 29 April 2021.<\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<br \/>\n<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u4e16\u754c100\u30ab\u56fd\u4ee5\u4e0a\u306b\u304a\u3044\u3066\u3001\u6bce\u5e74\u6570\u767e\u5104\u4ef6\u4ee5\u4e0a\u306e\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u3001AI\u3001\u30c7\u30b8\u30bf\u30eb\u30fb\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u30d1\u30ef\u30fc\u306b\u3088\u3063\u3066\u3001\u4f01\u696d\u306f\u5171\u611f\u6027\u306e\u9ad8\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30d3\u30b8\u30e7\u30f3\u3067\u3042\u308bExperience as a Service\u00ae\ufe0e\u3092\u5927\u898f\u6a21\u306b\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u30cf\u30a4\u30d1\u30fc\u30fb\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u304b\u3064\u4e88\u6e2c\u7684\u306b\u63d0\u4f9b\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u306b\u81f3\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3051\u308b\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3044\u3066\u9867\u5ba2\u3068\u306e\u3064\u306a\u304c\u308a\u3092\u6df1\u3081\u308b\u3068\u3068\u3082\u306b\u3001\u5f93\u696d\u54e1\u306e\u751f\u7523\u6027\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6700\u65b0\u306e\u53ce\u76ca\u306b\u76f4\u7d50\u3059\u308b\u30a8\u30f3\u30b8\u30f3\u306b\u5909\u63db\u3059\u308b\u3053\u3068\u3067\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u9867\u5ba2\u306e\u4fe1\u983c\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u80b2\u3080\u771f\u306e\u95a2\u4fc2\u6027\u69cb\u7bc9\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u8a73\u3057\u304f\u306f\u3001<a href=\"http:\/\/www.genesys.com\/ja-jp\">www.genesys.com\/ja-jp<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><em>\u00a92023 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud EX, GCXNow and Experience as a Service are trademarks, service marks and\/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. <\/em><\/p>\n<p>\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e<br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8<br \/>\n\u6589\u85e4 \u54f2\u4e5f<br \/>\nTel: 03-5989-1430<br \/>\nEmail: <a href=\"mailto:tetsuya.saito@genesys.com\">tetsuya.saito@genesys.com<\/a><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u5e83\u5831\u4e8b\u52d9\u5c40\uff08\u30ab\u30fc\u30c4\u30e1\u30c7\u30a3\u30a2\u30ef\u30fc\u30af\u30b9\u5185\uff09<br \/>\n\u5927\u6728\u30fb\u99ae\uff08\u3072\u3087\u3046\uff09\u30fb\u30b8\u30a7\u30ec\u30df\u30fc<br \/>\nTel: 03-6427-1627<br \/>\nEmail: genesys@kartz.co.jp[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !impo [&hellip;]<\/p>\n","protected":false},"author":344,"featured_media":0,"template":"","class_list":["post-482750","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"07\/07\/2023","utm_pass":false,"asset_expiration":"","enable_external_utm":false,"disable_chat":false,"meta_title":"","meta_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u4f01\u696d\u306b\u304a\u3051\u308bCX\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306e\u65b0\u305f\u306a\u624b\u6cd5\u3068\u3057\u3066\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30a4\u30f3\u30c7\u30c3\u30af\u30b9\uff08Experience Index\uff09\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002","no_index":false,"no_follow":false,"meta_twitter_title":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u5b9f\u7528\u7684\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3068\u696d\u754c\u306e\u30d9\u30f3\u30c1\u30de\u30fc\u30ad\u30f3\u30b0\u3067NPS\u3092\u8d85\u3048\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6e2c\u5b9a\u3092\u5b9f\u73fe","meta_twitter_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u4f01\u696d\u306b\u304a\u3051\u308bCX\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306e\u65b0\u305f\u306a\u624b\u6cd5\u3068\u3057\u3066\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30a4\u30f3\u30c7\u30c3\u30af\u30b9\uff08Experience Index\uff09\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002","meta_facebook_title":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u5b9f\u7528\u7684\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3068\u696d\u754c\u306e\u30d9\u30f3\u30c1\u30de\u30fc\u30ad\u30f3\u30b0\u3067NPS\u3092\u8d85\u3048\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6e2c\u5b9a\u3092\u5b9f\u73fe","meta_facebook_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u4f01\u696d\u306b\u304a\u3051\u308bCX\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306e\u65b0\u305f\u306a\u624b\u6cd5\u3068\u3057\u3066\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30a4\u30f3\u30c7\u30c3\u30af\u30b9\uff08Experience Index\uff09\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002","custom_canonical_url":""},"news_date":"2023-07-07","_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/482750","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/344"}],"version-history":[{"count":2,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/482750\/revisions"}],"predecessor-version":[{"id":482752,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/482750\/revisions\/482752"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=482750"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}