{"id":482159,"date":"2023-06-28T16:57:41","date_gmt":"2023-06-28T23:57:41","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=482159"},"modified":"2023-06-28T16:57:41","modified_gmt":"2023-06-28T23:57:41","slug":"work-automation-and-task-routing-launch","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/work-automation-and-task-routing-launch","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u7c21\u7d20\u5316\u3055\u308c\u305f\u81ea\u52d5\u30bf\u30b9\u30af\u7ba1\u7406\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u9867\u5ba2\u5bfe\u5fdc\u306b\u95a2\u9023\u3057\u305f\u696d\u52d9\u30bf\u30b9\u30af\u306e\u7740\u5b9f\u306a\u5c65\u884c\u3092\u652f\u63f4"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; 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Wardley\u306f\u3001\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u300c\u73fe\u5728\u306e\u30d3\u30b8\u30cd\u30b9\u74b0\u5883\u4e0b\u306b\u304a\u3044\u3066\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u8981\u6c42\u3068\u671f\u5f85\u306e\u9ad8\u307e\u308a\u3078\u306e\u5bfe\u5fdc\u306b\u3001\u3088\u308a\u5c11\u306a\u3044\u52b4\u529b\u3067\u3088\u308a\u591a\u304f\u306e\u3053\u3068\u3092\u3053\u306a\u3055\u306a\u3051\u308c\u3070\u306a\u3089\u305a\u3001\u7d4c\u55b6\u306b\u903c\u8feb\u3055\u305b\u308b\u8981\u56e0\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002Genesys 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Jouve\u306f\u3001\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u300cGenesys Cloud\u306e\u30ef\u30fc\u30af\u30fb\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u3068\u30bf\u30b9\u30af\u30fb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u5927\u91cf\u306e\u4f5c\u696d\u4f9d\u983c\u3092\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u305f\u3081\u306e\u52b9\u7387\u7684\u3067\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u624b\u306b\u5165\u308c\u3001\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u5951\u7d04\u3092\u5c65\u884c\u3057\u3001\u9867\u5ba2\u3068\u306e\u7d04\u675f\u3092\u679c\u305f\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u300d<\/p>\n<p>\u30ef\u30fc\u30af\u30fb\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u3068\u30bf\u30b9\u30af\u30fb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001<a href=\"https:\/\/www.genesys.com\/capabilities\/work-automation-and-task-routing\">\u3053\u3061\u3089<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong><br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u4e16\u754c100\u30ab\u56fd\u4ee5\u4e0a\u306b\u304a\u3044\u3066\u3001\u6bce\u5e74\u6570\u767e\u5104\u4ef6\u4ee5\u4e0a\u306e\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u3001AI\u3001\u30c7\u30b8\u30bf\u30eb\u30fb\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u30d1\u30ef\u30fc\u306b\u3088\u3063\u3066\u3001\u4f01\u696d\u306f\u5171\u611f\u6027\u306e\u9ad8\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30d3\u30b8\u30e7\u30f3\u3067\u3042\u308bExperience as a Service\u00ae\ufe0e\u3092\u5927\u898f\u6a21\u306b\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u30cf\u30a4\u30d1\u30fc\u30fb\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u304b\u3064\u4e88\u6e2c\u7684\u306b\u63d0\u4f9b\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u306b\u81f3\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3051\u308b\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3044\u3066\u9867\u5ba2\u3068\u306e\u3064\u306a\u304c\u308a\u3092\u6df1\u3081\u308b\u3068\u3068\u3082\u306b\u3001\u5f93\u696d\u54e1\u306e\u751f\u7523\u6027\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6700\u65b0\u306e\u53ce\u76ca\u306b\u76f4\u7d50\u3059\u308b\u30a8\u30f3\u30b8\u30f3\u306b\u5909\u63db\u3059\u308b\u3053\u3068\u3067\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u9867\u5ba2\u306e\u4fe1\u983c\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u80b2\u3080\u771f\u306e\u95a2\u4fc2\u6027\u69cb\u7bc9\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u8a73\u3057\u304f\u306f\u3001<a 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