{"id":481181,"date":"2023-06-19T00:14:17","date_gmt":"2023-06-19T07:14:17","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=481181"},"modified":"2023-06-19T00:14:17","modified_gmt":"2023-06-19T07:14:17","slug":"genesys-cloud-cx-fy24-reference","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-cloud-cx-fy24-reference","title":{"rendered":"Genesys Cloud\u3067\u65b0\u305f\u306a\u9ad8\u307f\u3092\u76ee\u6307\u3059\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30e6\u30fc\u30b6\u30fc\u4f01\u696d"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text el_class=&#8221;pre_h1&#8243;]2023\u5e746\u670819\u65e5\uff3b\u65e5\u672c\u8a9e\u8a33\uff3d[\/vc_column_text][vc_column_text]<\/p>\n<h1>Genesys Cloud\u3067\u65b0\u305f\u306a\u9ad8\u307f\u3092\u76ee\u6307\u3059\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30e6\u30fc\u30b6\u30fc\u4f01\u696d<\/h1>\n<div><\/div>\n<h2>\u5148\u9032\u7684\u306a\u4f01\u696d\u306a\u4f01\u696d\u304c\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u529b\u3067\u9867\u5ba2\u4f53\u9a13\u3092\u7af6\u4e89\u529b\u306b<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text]<strong>\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3\u2010<\/strong><strong>2023<\/strong><strong>\u5e745\u670824\u65e5<\/strong><strong>\u2010<\/strong>\u4eca\u5e74\u30016\u670819\u65e5\u201021\u65e5\u306b\u958b\u50ac\u3055\u308c\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u30a4\u30d9\u30f3\u30c8\u300c<a href=\"https:\/\/web.cvent.com\/event\/f98d96ec-e4a9-4e40-a736-f0971fdcdc17\/summary?RefId=event-page-banner%7Cpress_release%7Cforrester-cjo%7CXPR23-Registration%7C0\">Xperience 2023<\/a>\u300d\u306b\u5148\u7acb\u3061\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\">\u30b8\u30a7\u30cd\u30b7\u30b9\u00ae<\/a>\u306f\u3001Genesys Cloud\u2122\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u529b\u3067\u3001\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5909\u9769\u3057\u305f\u4e8b\u4f8b\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u76f4\u8fd12023\u5e74\u5ea6\uff082022\u5e742\u67081\u65e5\uff5e2023\u5e741\u670831\u65e5\uff09\u306b\u304a\u3044\u3066\u3001Genesys Cloud\u306e\u9867\u5ba2\u6570\u304c\u524d\u5e74\u6bd4\u3067\u7d0430\uff05\u5897\u52a0\u3057\u307e\u3057\u305f\u3002Genesys Cloud\u306f\u73fe\u5728\u30014,500\u4ee5\u4e0a\u306e\u7d44\u7e54\u306b\u304a\u3044\u3066\u3001\u4f01\u696d\u306e\u7af6\u4e89\u529b\u3068\u306a\u308b\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6c7a\u5b9a\u3065\u3051\u308b\u4f53\u9a13\u3092\u6700\u9069\u5316\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u52b9\u7387\u6027\u5411\u4e0a\u3068\u898f\u6a21\u62e1\u5927\u306b\u8ca2\u732e\u3057\u3066\u3044\u307e\u3059\u3002\u304a\u5ba2\u69d8\u304b\u3089\u306e\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u5bfe\u3059\u308b\u30cb\u30fc\u30ba\u304c\u9ad8\u307e\u3063\u305f\u3053\u3068\u3067\u3001\u6628\u5e74\u5ea6\u306e\u7dcf\u58f2\u4e0a\u306f20\u5104\u30c9\u30eb\u3092\u8d85\u3048\u3001\u5f53\u793e\u306e\u6210\u9577\u3092\u52a0\u901f\u3055\u305b\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>Virgin Atlantic\u3001M&amp;T Bank\u3001Nestle Nespresso UK&amp;ROI\u3001Coca Cola BSSC\u3001Admiral\u306f\u3001\u6628\u5e74Genesys Cloud\u306e\u5229\u7528\u306e\u958b\u59cb\u3082\u3057\u304f\u306f\u3001\u5229\u7528\u7bc4\u56f2\u3092\u62e1\u5927\u3057\u305f\u4f55\u5343\u3082\u306e\u5927\u624b\u30d6\u30e9\u30f3\u30c9\u306e\u4ee3\u8868\u4f8b\u3067\u3059\u3002\u30c7\u30b8\u30bf\u30eb\u3001AI\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08WEM\uff09\u306b\u308f\u305f\u308b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u7d99\u7d9a\u7684\u306b\u63d0\u4f9b\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u4e16\u754c\u7684\u306b\u5b58\u5728\u611f\u306e\u3042\u308b\u7d71\u5408\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30a8\u30f3\u30b8\u30f3\u3068\u3057\u3066\u3001Genesys Cloud\u306f\u4e2d\u5c0f\u4f01\u696d\u304b\u30892\u4e07\u4eba\u4ee5\u4e0a\u306e\u30e6\u30fc\u30b6\u30fc\u3092\u6301\u3064\u7d44\u7e54\u306e\u30cb\u30fc\u30ba\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u300cGenesys Cloud\u306e\u304a\u5ba2\u69d8\u304c\u4eab\u53d7\u3057\u3066\u3044\u308b\u30e1\u30ea\u30c3\u30c8\u306f\u3001\u898f\u6a21\u3001\u696d\u754c\u3001\u5834\u6240\u3092\u554f\u308f\u305a\u3001\u3042\u3089\u3086\u308b\u4f01\u696d\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308b\u3053\u3068\u3092\u7269\u8a9e\u3063\u3066\u3044\u307e\u3059\u3002\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u304a\u3051\u308b\u5f53\u793e\u306e\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30c7\u30fc\u30bf\u306e\u30b5\u30a4\u30ed\u5316\u304b\u3089\u89e3\u653e\u3055\u308c\u3001\u5f93\u696d\u54e1\u3084\u9867\u5ba2\u3068\u306e\u3088\u308a\u5f37\u56fa\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u95a2\u4fc2\u3092\u7bc9\u304d\u3001\u3088\u308a\u826f\u3044\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3092\u5f97\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u30c7\u30b8\u30bf\u30eb\u304a\u3088\u3073AI\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u300d\u3068\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6700\u9ad8\u88fd\u54c1\u8cac\u4efb\u8005\u306eOlivier Jouve\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u304a\u5ba2\u69d8\u306f\u3001\u5e02\u5834\u3067\u6700\u3082\u9769\u65b0\u7684\u306a\u30af\u30e9\u30a6\u30c9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u4f7f\u7528\u3057\u3001\u97f3\u58f0\u5206\u6790\u3084\u81ea\u52d5\u8981\u7d04\u306a\u3069\u306e\u6700\u65b0\u306e\u30c7\u30b8\u30bf\u30eb\u304a\u3088\u3073\u751f\u6210AI\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u63a1\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u304a\u5ba2\u69d8\u3068\u306e\u3064\u306a\u304c\u308a\u65b9\u3092\u5909\u9769\u3057\u3066\u3044\u307e\u3059\u3002\u6628\u5e74\u5ea6\u306e\u4e3b\u306a\u30c8\u30d4\u30c3\u30af\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\uff1a<\/p>\n<ul>\n<li>Genesys Cloud\u306e\u4e0a\u4f4d50\u793e\u306e\u9867\u5ba2\u306f\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u3067\u5e73\u5747\u7d048,000\u4eba\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u5229\u7528\u3057\u3001\u524d\u5e74\u6bd4\u7d0430\uff05\u5897\uff082023\u5e741\u6708\u672b\u6642\u70b9\u30012022\u5e741\u6708\u672b\u6bd4\uff09<\/li>\n<li>\u30c7\u30b8\u30bf\u30eb\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306f\u524d\u5e74\u6bd4200%\u4ee5\u4e0a\u306e\u6210\u9577\u3001\u97f3\u58f0\u3068\u6bd4\u8f03\u3057\u30664\u500d\u4ee5\u4e0a\u306e\u5897\u52a0<\/li>\n<li>\u97f3\u58f0\u3068\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u306b\u3088\u308b\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u6226\u7565\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30cd\u30a4\u30c6\u30a3\u30d6AI\u6a5f\u80fd\u306e\u5229\u7528\u7387\u304c\u3001\u524d\u5e74\u6bd460\u500d\u5897\u3002<\/li>\n<li>Genesys Cloud\u306e\u304a\u5ba2\u69d8\u306e80%\u4ee5\u4e0a\u304cGenesys Workforce Engagement Management\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5c0e\u5165\u3057\u3066\u304a\u308a\u300164%\u306e\u304a\u5ba2\u69d8\u304c\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3068\u6700\u9069\u5316\u3001\u54c1\u8cea\u4fdd\u8a3c\u306a\u30693\u3064\u4ee5\u4e0a\u306e\u6a5f\u80fd\u3092\u5229\u7528\uff082023\u5e741\u6708\u672b\u6642\u70b9\u30012022\u5e741\u6708\u672b\u6642\u70b9\u306e\u6bd4\u8f03\u6642\uff09<\/li>\n<\/ul>\n<p>\u4e3b\u306a\u9867\u5ba2\u306e\u52d5\u5411\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\uff1a<\/p>\n<p><strong>\u5317\u7c73<\/strong><\/p>\n<ul>\n<li>2020\u5e74\u304b\u3089Genesys Cloud\u3092\u5229\u7528\u3057\u3066\u3044\u308b<strong>Coca-Cola Bottlers&#8217; Sales &amp; Services Company<\/strong>\uff08CCBSSC\uff09\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u3001IT\u4f5c\u696d\u306e\u8efd\u6e1b\u3001TCO\uff08\u7dcf\u6240\u6709\u30b3\u30b9\u30c8\uff09\u306e\u5927\u5e45\u524a\u6e1b\u306a\u3069\u3001\u9577\u5e74\u306b\u308f\u305f\u3063\u3066\u3044\u304f\u3064\u304b\u306e\u6210\u679c\u304c\u3067\u3066\u3044\u307e\u3059\u3002\u6628\u5e74\u3001CCBSSC\u306fGenesys Dialog Engine Bot Flows\u3092\u4f7f\u7528\u3057\u3001\u30a2\u30ab\u30a6\u30f3\u30c8\u691c\u7d22\u306e\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3092\u8d77\u52d5\u3059\u308b\u3053\u3068\u3067\u3001\u62c5\u5f53\u8005\u306b\u3064\u306a\u3050\u524d\u306b\u3001\u3069\u306e\u3088\u3046\u306a\u9867\u5ba2\u3067\u3001\u306a\u305c\u9023\u7d61\u3092\u53d6\u3063\u3066\u3044\u308b\u306e\u304b\u3092\u5224\u65ad\u3057\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u6a5f\u80fd\u3092\u3055\u3089\u306b\u62e1\u5927\u3057\u307e\u3057\u305f\u3002\u9867\u5ba2\u306e\u610f\u56f3\u3092\u6c72\u307f\u53d6\u308b\u3053\u3068\u3067\u3001CCBSSC\u306f\u554f\u3044\u5408\u308f\u305b\u3092\u6700\u9069\u306a\u62c5\u5f53\u8005\u306b\u3064\u306a\u3050\u3053\u3068\u304c\u3067\u304d\u3001\u8907\u6570\u56de\u306b\u308f\u305f\u308b\u8ee2\u9001\u3092\u6392\u9664\u3057\u3001\u3088\u308a\u30b9\u30e0\u30fc\u30ba\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u4f53\u9a13\u306e\u63d0\u4f9b\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3057\u305f\u3002CCBSSC\u306f\u307e\u305f\u3001Genesys AppFoundry\u00ae Marketplace\u304b\u3089\u65b0\u3057\u3044\u7d71\u5408\u6a5f\u80fd\u3082\u5229\u7528\u3057\u307e\u3057\u305f\u3002\u7279\u306b\u3001Genesys Cloud\u3068Help Lightning\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001CCBSSC\u306e\u6280\u8853\u8005\u306f\u30d3\u30c7\u30aa\u30c1\u30e3\u30c3\u30c8\u3067\u9867\u5ba2\u304c\u898b\u3066\u3044\u308b\u3082\u306e\u3092\u53ef\u8996\u5316\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u300112\uff05\u306e\u4fee\u7406\u7387\u306e\u5411\u4e0a\u3001\u4e8c\u9178\u5316\u70ad\u7d20\u6392\u51fa\u91cf\u306e\u524a\u6e1b\u3001\u8cb4\u91cd\u306a\u30b3\u30b9\u30c8\u524a\u6e1b\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ab\u30ca\u30c0\u6700\u5927\u306e\u7d71\u5408\u578b\u5730\u65b9\u533b\u7642\u30b7\u30b9\u30c6\u30e0\u3067\u3042\u308b<strong>Alberta Health Services<\/strong>\u306f\u3001Genesys Cloud\u3068Thrive Reset\u3092\u7d44\u307f\u5408\u308f\u305b\u3001\u30b9\u30c8\u30ec\u30b9\u306e\u591a\u3044\u533b\u7642\u8a55\u4fa1\u3068\u8a55\u4fa1\u306e\u96fb\u8a71\u5bfe\u5fdc\u3092\u7ba1\u7406\u3059\u308b\u30d8\u30eb\u30b9\u30ea\u30f3\u30af\u770b\u8b77\u5e2b\u306b\u77ed\u3044\u4f11\u61a9\u3092\u81ea\u52d5\u7684\u306b\u63d0\u4f9b\u3059\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u770b\u8b77\u5e2b\u306f\u696d\u52d9\u4e2d\u30fb\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u4e2d\u306e\u30b9\u30c8\u30ec\u30b9\u3092\u89e3\u6d88\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>1-800-GOT-JUNK\u3092\u904b\u55b6\u3059\u308b<strong>O2E Brands<\/strong>\u793e\u306f\u3001\u7121\u9650\u306e\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u3068\u30a2\u30b8\u30ea\u30c6\u30a3\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304b\u3089Genesys Cloud\u306e\u5c0e\u5165\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002\u5c0e\u5165\u5f8c\u308f\u305a\u304b5\u65e5\u3067\u3001500\u4eba\u306e\u30ea\u30e2\u30fc\u30c8\u30c1\u30fc\u30e0\u30e1\u30f3\u30d0\u30fc\u5168\u54e1\u304c\u7a3c\u50cd\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u73fe\u5728\u3067\u306f\u3001\u62c5\u5f53\u8005\u306e\u7a3c\u50cd\u7387\u3068\u8ca9\u58f2\u8ee2\u63db\u7387\u306e2\u3064\u306e\u9818\u57df\u306e\u6700\u9069\u5316\u306b\u7126\u70b9\u3092\u5f53\u3066\u3001\u30c1\u30fc\u30e0\u306fGenesys Workforce Engagement Management\u30b7\u30b9\u30c6\u30e0\u3067\u4e88\u6e2c\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3001\u30b3\u30fc\u30c1\u30f3\u30b0\u3092\u7ba1\u7406\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>\u7c73\u56fd\u3068\u30ab\u30ca\u30c0\u306b\u62e0\u70b9\u3092\u304a\u304fe\u30b3\u30de\u30fc\u30b9\u3068\u65c5\u884c\u306e\u30d5\u30a3\u30f3\u30c6\u30c3\u30af\u4f01\u696d\u3067\u3042\u308b<strong>Uplift<\/strong>\u793e\u306f\u3001Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u901a\u3058\u3066\u3001AI\u5c0e\u5165\u3001IVR\u5c01\u3058\u8fbc\u3081\u7387\u306e\u6539\u5584\u30019\u3064\u306e\u30c1\u30e3\u30cd\u30eb\u306e\u7d71\u5408\u3092\u884c\u3044\u300140\uff05\u5c11\u306a\u3044\u62c5\u5f53\u8005\u3067\u306e\u904b\u55b6\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p><strong>\u30e8\u30fc\u30ed\u30c3\u30d1\u3001\u4e2d\u6771\u3001\u30a2\u30d5\u30ea\u30ab<\/strong><\/p>\n<ul>\n<li>\u30b9\u30da\u30a4\u30f3\u306e\u591a\u56fd\u7c4d\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u4f01\u696d\u3067\u3042\u308b<strong>BBVA<\/strong>\u306f\u3001\u30b9\u30da\u30a4\u30f3\u3068\u4e2d\u5357\u7c73\u306710,000\u4eba\u306e\u30ea\u30e2\u30fc\u30c8\u9867\u5ba2\u30b1\u30a2\u30b5\u30fc\u30d3\u30b9\u306e\u62c5\u5f53\u8005\u3092Genesys Cloud\u306b\u79fb\u884c\u3057\u3066\u3044\u308b\u6700\u4e2d\u3067\u3001\u3059\u3067\u306b\u6539\u5584\u304c\u307f\u3089\u308c\u306f\u3058\u3081\u3066\u3044\u307e\u3059\u3002\u30da\u30eb\u30fc\u306e\u9280\u884c\u3067\u306f\u3001\u91cd\u8981\u306a\u6210\u679c\u3068\u3057\u3066\u300182\uff05\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u521d\u671f\u6bb5\u968e\u3067\u81ea\u52d5\u7684\u306b\u89e3\u6c7a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u30b9\u30da\u30a4\u30f3\u3067\u306f\u3001Genesys\u306fBBVA\u304c\u7dca\u6025\u3067\u306a\u3044\u9867\u5ba2\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u89e3\u6c7a\u30927\u65e5\u9593\u304b\u30895\u65e5\u9593\u306b\u77ed\u7e2e\u3059\u308b\u306e\u306b\u5f79\u7acb\u3066\u3066\u304a\u308a\u3001\u7dca\u6025\u6642\u30ea\u30af\u30a8\u30b9\u30c8\u3067\u306f1\u65e5\u304b\u30891\u6642\u9593\u306b\u77ed\u7e2e\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/li>\n<li><strong>Eni Plenitude<\/strong>\u306f\u3001Genesys\u3068Google Cloud Dialogflow\u3092\u4f7f\u7528\u3057\u305f\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8Lucilla\u306b\u3088\u308a\u3001IVR\u306e\u30b3\u30fc\u30eb\u30cf\u30f3\u30c9\u30ea\u30f3\u30b0\u306e\u67d4\u8edf\u6027\u3068\u7cbe\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u307e\u3057\u305f\u3002Lucilla\u3092\u542b\u3080\u3044\u304f\u3064\u304b\u306e\u53d6\u308a\u7d44\u307f\u306e\u7d50\u679c\u3001\u540c\u793e\u306f\u62c5\u5f53\u8005\u306e\u30b3\u30fc\u30eb\u30d0\u30c3\u30af\u309230\uff05\u524a\u6e1b\u3057\u3001Net Promoter Score\uff08NPS\uff09\u309230\uff05\u5897\u52a0\u3055\u305b\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>\u30d5\u30e9\u30f3\u30b9\u306eIT\u30b5\u30fc\u30d3\u30b9\u4f01\u696d\u3067\u3042\u308b<strong>HELPLINE<\/strong>\u306f\u3001Genesys Cloud\u306b\u79fb\u884c\u3057\u305f\u7d50\u679c\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3068\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u6d3b\u7528\u3057\u300130\uff05\u306e\u30dc\u30ea\u30e5\u30fc\u30e0\u30a2\u30c3\u30d7\u306b\u76f4\u9762\u3057\u306a\u304c\u3089\u3082\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u307e\u3057\u305f\u3002\u73fe\u5728\u3001\u6bce\u65e55\u4e07\u4ef6\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u51e6\u7406\u3057\u3001100%\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092AI\u3067\u521d\u671f\u51e6\u7406\u3057\u300180%\u4ee5\u4e0a\u306e\u521d\u56de\u30b3\u30f3\u30bf\u30af\u30c8\u89e3\u6c7a\u3092\u9054\u6210\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><strong>\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df<\/strong><\/p>\n<ul>\n<li>\u97d3\u56fd\u306e\u5927\u624b\u4fdd\u967a\u4f1a\u793e\u3067\u3042\u308b<strong>AIA Group<\/strong>\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u306e\u4e00\u74b0\u3068\u3057\u3066\u3001Genesys Cloud\u3092\u5c0e\u5165\u3057\u3001\u97d3\u56fd\u306e\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u4f1a\u793e\u3068\u3057\u3066\u521d\u3081\u3066SaaS\u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u4e16\u754c\u6700\u5927\u7d1a\u306e\u56fd\u969b\u7dda\u822a\u7a7a\u4f1a\u793e\u3067\u3042\u308b<strong>Cathay Pacific<\/strong>\u822a\u7a7a\u306f\u3001\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u304c\u3082\u305f\u3089\u3057\u305f\u8ab2\u984c\u306e\u4e2d\u3067\u5f93\u6765\u578b\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304b\u3089Genesys Cloud\u306b\u79fb\u884c\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u751f\u7523\u6027\u3068\u5353\u8d8a\u3057\u305f\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u65e5\u672c\u3067\u4eba\u4e8b\u3001BPO\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\/\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3092\u884c\u3046<strong>\u30d1\u30fc\u30bd\u30eb\u30ef\u30fc\u30af\u30b9\u30c7\u30b6\u30a4\u30f3<\/strong>\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30ea\u30e2\u30fc\u30c8\u30ef\u30fc\u30af\u696d\u52d9\u306e\u54c1\u8cea\u5411\u4e0a\u3001\u4e8b\u696d\u7d99\u7d9a\u8a08\u753b\u3078\u306e\u5bfe\u5fdc\u5f37\u5316\u3001\u5c06\u6765\u306b\u5411\u3051\u305f\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u304a\u3088\u3073\u975e\u97f3\u58f0\u30b7\u30fc\u30e0\u30ec\u30b9\u904b\u7528\u306e\u62e1\u5f35\u6027\u306e\u305f\u3081\u306bGenesys Cloud\u3092\u9078\u629e\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30bf\u30a4\u3067\u6700\u3082\u4eba\u6c17\u306e\u3042\u308b\u30d5\u30fc\u30c9\uff06\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u30a2\u30d7\u30ea\u306e<strong>Robinhood<\/strong>\u306f\u3001\u52a0\u76df\u5e97\u3001\u914d\u9054\u54e1\u3001\u9867\u5ba2\u306b\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u9867\u5ba2\u4f53\u9a13\u3068\u4f1a\u8a71\u578bAI\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306bGenesys Cloud\u3092\u63a1\u7528\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\u306b\u672c\u793e\u3092\u7f6e\u304f\u4e16\u754c\u7684\u306a\u65c5\u884c\u4f1a\u793e\u3067\u3042\u308b<strong>Flight Centre<\/strong>\u306f\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u5f37\u5316\u3057\u3001\u8907\u6570\u306e\u30d6\u30e9\u30f3\u30c9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u3088\u308a\u67d4\u8edf\u306a\u5bfe\u5fdc\u3092\u53ef\u80fd\u306b\u3059\u308b\u305f\u3081\u3001Genesys Cloud\u3092\u308f\u305a\u304b12\u9031\u9593\u4ee5\u5185\u306b10\u30ab\u56fd\u30011,000\u4eba\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u5c55\u958b\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p><strong>\u5357\u7c73<\/strong><\/p>\n<ul>\n<li><strong>\u30e1\u30ad\u30b7\u30b3\u5de5\u79d1\u5927\u5b66<\/strong>\uff08UNITEC\uff09\u306f\u3001\u5b66\u751f\u3084\u6559\u5e2b\u306e\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u3001\u3088\u308a\u67d4\u8edf\u3067\u4fe1\u983c\u6027\u306e\u9ad8\u3044Genesys Cloud\u306b\u79fb\u884c\u3057\u307e\u3057\u305f\u3002\u5c0e\u5165\u5f8c\u3001UNITEC\u306f\u30c1\u30e3\u30c3\u30c8\uff08100%\uff09\u3001WhatsApp\uff0838%\uff09\u3001\u97f3\u58f0\uff0835%\uff09\u3067\u30b3\u30f3\u30bf\u30af\u30c8\u7387\u304c\u6539\u5584\u3055\u308c\u307e\u3057\u305f\u3002\u3055\u3089\u306b\u3001\u62c5\u5f53\u8005\u306e\u96e2\u8077\u7387\u306f2\uff05\u6e1b\u5c11\u3057\u307e\u3057\u305f\u30022023\u5e74\u3001UNITEC\u306fGenesys Cloud\u306e\u5229\u7528\u3092\u62e1\u5927\u3057\u30011\u5e74\u9593\u3067\u62c5\u5f53\u8005\u306e\u6570\u306f250\u304b\u3089950\u306b\u5897\u52a0\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30c1\u30ea\u6700\u5927\u306e\u9280\u884c\u3067\u3042\u308b<strong>BancoEstado<\/strong>\u306f\u3001\u30c6\u30ec\u30ef\u30fc\u30af\u306e\u5b9f\u73fe\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u65b0\u3057\u3044\u7ba1\u7406\u30fb\u76e3\u8996\u6a5f\u80fd\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u30b7\u30b9\u30c6\u30e0\u304b\u3089Genesys Cloud\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u5909\u9769\u306b\u3088\u308a\u3001360\u5ea6\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30d3\u30e5\u30fc\u304c\u5b9f\u73fe\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u304c20\uff05\u5411\u4e0a\u3057\u3001KPI\u306f\u540c\u793e\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09\u30ec\u30d9\u30eb\u304c2\u500d\u4ee5\u4e0a\u5f15\u304d\u4e0a\u3052\u3089\u308c\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>Xperience &#8217;23\u306b\u53c2\u52a0\u3059\u308b\u3053\u3068\u3067\u3001Genesys Cloud\u304c\u3069\u306e\u3088\u3046\u306b\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u306b\u5909\u9769\u3092\u3082\u305f\u3089\u3057\u305f\u304b\u3092\u5b66\u3076\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30a4\u30d9\u30f3\u30c8\u306b\u306f\u3001Virgin Atlantic\u3001ATB Financial\u3001Coca-Cola Bottlers&#8217; Sales &amp; Services Company\u3001GM Financial\u3001GSG\u3001Lighthouse Works\u3001The National Domestic Violence Hotline\u3001Rabobank\u3001TechStyleOS\u306a\u3069\u3001\u6700\u3082\u5148\u9032\u7684\u306a\u4f01\u696d\u304c\u53c2\u52a0\u4e88\u5b9a\u3067\u3059\u3002<\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong><br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u4e16\u754c100\u30ab\u56fd\u4ee5\u4e0a\u306b\u304a\u3044\u3066\u3001\u6bce\u5e74700\u5104\u4ef6\u4ee5\u4e0a\u306e\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u3001AI\u3001\u30c7\u30b8\u30bf\u30eb\u6280\u8853\u306e\u30d1\u30ef\u30fc\u3092\u901a\u3058\u3066\u3001\u4f01\u696d\u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30b9\u30b1\u30fc\u30eb\u53ef\u80fd\u3067\u5171\u611f\u6027\u306e\u9ad8\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30d3\u30b8\u30e7\u30f3\u3067\u3042\u308bExperience as a Service\u00ae\ufe0e\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u3067\u306f\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30e2\u30fc\u30e1\u30f3\u30c8\u3092\u3064\u306a\u3050\u3068\u3068\u3082\u306b\u3001\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3082\u6539\u5584\u3057\u307e\u3059\u3002\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u6280\u8853\u3092\u30e2\u30c0\u30f3\u306a\u53ce\u76ca\u6e90\u306b\u5909\u3048\u308b\u3053\u3068\u3067\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u771f\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u5927\u898f\u6a21\u306b\u3001\u5171\u611f\u3092\u6301\u3063\u3066\u304b\u304b\u308f\u308a\u3001\u4fe1\u983c\u3068\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u80b2\u3080\u3053\u3068\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002\u8a73\u3057\u304f\u306f\u3001<a href=\"http:\/\/www.genesys.com\/ja-jp\">www.genesys.com\/ja-jp<\/a>\u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n<p><em>\u00a92023 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Engage, Genesys Multicloud CX, Genesys DX and Experience as a Service are trademarks, service marks and\/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.\u202f <\/em><\/p>\n<p>\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e<br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8<br \/>\n\u6589\u85e4 \u54f2\u4e5f<br \/>\nTel: 03-5989-1430<br \/>\nEmail: <a href=\"mailto:tetsuya.saito@genesys.com\">tetsuya.saito@genesys.com<\/a><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u5e83\u5831\u4e8b\u52d9\u5c40\uff08\u30ab\u30fc\u30c4\u30e1\u30c7\u30a3\u30a2\u30ef\u30fc\u30af\u30b9\u5185\uff09<br \/>\n\u5927\u6728\u30fb\u99ae\uff08\u3072\u3087\u3046\uff09\u30fb\u30b8\u30a7\u30ec\u30df\u30fc<br \/>\nTel: 03-6427-1627<br \/>\nEmail: genesys@kartz.co.jp[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !impo [&hellip;]<\/p>\n","protected":false},"author":344,"featured_media":0,"template":"","class_list":["post-481181","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"06\/19\/2023","utm_pass":false,"asset_expiration":"","enable_external_utm":false,"disable_chat":false,"meta_title":"","meta_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u4f01\u696d\u304cGenesys Cloud\u2122\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5909\u9769\u3057\u305f\u4e8b\u4f8b\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u76f4\u8fd12023\u5e74\u5ea6\u306b\u304a\u3044\u3066\u3001Genesys Cloud\u306e\u9867\u5ba2\u6570\u304c\u524d\u5e74\u6bd4\u3067\u7d0430\uff05\u5897\u52a0\u3057\u307e\u3057\u305f\u3002","no_index":false,"no_follow":false,"meta_twitter_title":"Genesys Cloud\u3067\u65b0\u305f\u306a\u9ad8\u307f\u3092\u76ee\u6307\u3059\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30e6\u30fc\u30b6\u30fc\u4f01\u696d","meta_twitter_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u4f01\u696d\u304cGenesys Cloud\u2122\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5909\u9769\u3057\u305f\u4e8b\u4f8b\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u76f4\u8fd12023\u5e74\u5ea6\u306b\u304a\u3044\u3066\u3001Genesys Cloud\u306e\u9867\u5ba2\u6570\u304c\u524d\u5e74\u6bd4\u3067\u7d0430\uff05\u5897\u52a0\u3057\u307e\u3057\u305f\u3002","meta_facebook_title":"Genesys Cloud\u3067\u65b0\u305f\u306a\u9ad8\u307f\u3092\u76ee\u6307\u3059\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30e6\u30fc\u30b6\u30fc\u4f01\u696d","meta_facebook_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u4f01\u696d\u304cGenesys Cloud\u2122\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5909\u9769\u3057\u305f\u4e8b\u4f8b\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u76f4\u8fd12023\u5e74\u5ea6\u306b\u304a\u3044\u3066\u3001Genesys Cloud\u306e\u9867\u5ba2\u6570\u304c\u524d\u5e74\u6bd4\u3067\u7d0430\uff05\u5897\u52a0\u3057\u307e\u3057\u305f\u3002","custom_canonical_url":""},"news_date":"2023-06-19","_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/481181","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/344"}],"version-history":[{"count":2,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/481181\/revisions"}],"predecessor-version":[{"id":481183,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/481181\/revisions\/481183"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=481181"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}