{"id":481174,"date":"2023-06-18T23:51:13","date_gmt":"2023-06-19T06:51:13","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=481174"},"modified":"2023-06-19T00:15:18","modified_gmt":"2023-06-19T07:15:18","slug":"genesys-cloud-cx-fy24-q1-momentum","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-cloud-cx-fy24-q1-momentum","title":{"rendered":"Genesys Cloud\u300124\u5e74\u5ea6\u7b2c1\u56db\u534a\u671f\u306b\u5e74\u9593\u7d4c\u5e38\u53ce\u76ca10\u5104\u30c9\u30eb\u3092\u7a81\u7834"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text el_class=&#8221;pre_h1&#8243;]2023\u5e746\u670819\u65e5\uff3b\u65e5\u672c\u8a9e\u8a33\uff3d[\/vc_column_text][vc_column_text]<\/p>\n<h1>Genesys Cloud\u300124\u5e74\u5ea6\u7b2c1\u56db\u534a\u671f\u306b\u5e74\u9593\u7d4c\u5e38\u53ce\u76ca10\u5104\u30c9\u30eb\u3092\u7a81\u7834<\/h1>\n<div><\/div>\n<h2>\u30af\u30e9\u30a6\u30c9\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u5bfe\u3059\u308b\u5f37\u3044\u9700\u8981\u304c\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u5e02\u5834\u30b7\u30a7\u30a2\u62e1\u5927\u3092\u727d\u5f15<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text]<strong>\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3 \u2014 2023\u5e746\u6708<\/strong><strong>7<\/strong><strong>\u65e5 \u2014 <\/strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30af\u30e9\u30a6\u30c9\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b<a href=\"http:\/\/www.genesys.com\/ja-jp\">\u30b8\u30a7\u30cd\u30b7\u30b9\u00ae\ufe0e<\/a>\u306f\u3001Genesys Cloud\u2122 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5e74\u9593\u7d4c\u5e38\u53ce\u76ca\uff08ARR\uff09\u304c10\u5104\u30c9\u30eb\u3092\u7a81\u7834\u3057\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u306e\u9054\u6210\u306f\u30011\u5104\u30c9\u30eb\u306eARR\u3092\u7a81\u7834\u3057\u3066\u304b\u3089\u308f\u305a\u304b4\u5e74\u8db3\u3089\u305a\u3067\u306e\u9054\u6210\u3068\u306a\u308a\u307e\u3059\u3002Genesys Cloud\u306e\u7b2c1\u56db\u534a\u671f\uff082023\u5e742\u67081\u65e5\uff5e4\u670830\u65e5\uff09\u306eARR\u306f\u524d\u5e74\u540c\u671f\u6bd445\uff05\u4ee5\u4e0a\u306e\u4f38\u3073\u3092\u793a\u3059\u3068\u3068\u3082\u306b\u3001\u5e02\u5834\u30b7\u30a7\u30a2\u306e\u62e1\u5927\u3082\u7d9a\u3051\u3001\u540c\u671f\u9593\u306b\u6700\u3082\u8fd1\u3044CCaaS\uff08Contact Center as a Service\uff09\u306e\u7af6\u5408\u4ed6\u793e\u3092\u4e0a\u56de\u308b\u30da\u30fc\u30b9\u3067\u6210\u9577\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u300c\u30d6\u30e9\u30f3\u30c9\u529b\u306e\u9ad8\u3044\u4f01\u696d\u306f\u3001\u512a\u308c\u305f\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u306f\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u306b\u6839\u3056\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u7406\u89e3\u3057\u3066\u3044\u307e\u3059\u3002\u79c1\u305f\u3061\u306e\u30d3\u30b8\u30cd\u30b9\u306e\u52e2\u3044\u306f\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u5171\u611f\u6027\u306e\u3042\u308b\u4f53\u9a13\u3092\u5927\u898f\u6a21\u306b\u5b9f\u73fe\u3059\u308b\u3068\u3044\u3046\u79c1\u305f\u3061\u306e\u6226\u7565\u304c\u591a\u304f\u306e\u4eba\u306e\u5fc3\u306b\u97ff\u3044\u3066\u3044\u308b\u3053\u3068\u3092\u8a3c\u660e\u3057\u307e\u3057\u305f\u3002\u4e16\u754c\u4e2d\u306e\u4f01\u696d\u304c\u30b8\u30a7\u30cd\u30b7\u30b9\u3068\u63d0\u643a\u3057\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5b9a\u7fa9\u3059\u308b\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30fc\u306e\u65b0\u3057\u3044\u57fa\u6e96\u3092\u4f5c\u308d\u3046\u3068\u3057\u3066\u3044\u307e\u3059\u3002Genesys Cloud\u306b\u3088\u3063\u3066\u3001\u79c1\u305f\u3061\u306f\u6b21\u306e\u7ae0\u3092\u66f8\u304f\u3060\u3051\u3067\u306a\u304f\u3001\u7d99\u7d9a\u7684\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3001\u6700\u65b0\u306eAI\u3092\u642d\u8f09\u3057\u305f\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u901a\u3058\u3066\u672a\u6765\u306e\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3088\u3046\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u3057\u3066\u305d\u308c\u306f\u3001\u3042\u3089\u3086\u308b\u898f\u6a21\u3084\u696d\u754c\u306e\u4f55\u5343\u3082\u306e\u304a\u5ba2\u69d8\u304b\u3089\u4fe1\u983c\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u300d\u3068\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6700\u9ad8\u7d4c\u55b6\u8cac\u4efb\u8005\uff08CEO\uff09\u517c\u4f1a\u9577\u306eTony Bates\u306f\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u5f53\u56db\u534a\u671f\u306b\u304a\u3044\u3066\u3001\u30bb\u30b0\u30e1\u30f3\u30c8\u3084\u5730\u57df\u3092\u554f\u308f\u305a\u3001Genesys Cloud\u306b\u5bfe\u3059\u308b\u5927\u304d\u306a\u9700\u8981\u304c\u898b\u3089\u308c\u307e\u3057\u305f\u3002\u65b0\u898f\u9867\u5ba2\u3068\u3057\u3066\u306f\u3001Fortune 100\u306e\u7269\u6d41\u4f1a\u793e\u3084NICE\u793e\u3084\u4ed6\u306e\u30d9\u30f3\u30c0\u30fc\u3092\u30ea\u30d7\u30ec\u30fc\u30b9\u3057\u3066\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092Genesys Cloud\u306b\u7d71\u5408\u3057\u305f\u7c73\u56fd\u306e\u5927\u624b\u4fdd\u967a\u4f1a\u793e\u3001\u6b27\u5dde\u306e\u81ea\u52d5\u8eca\u4fdd\u967a\u4f1a\u793e\u306a\u3069\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002\u307e\u305f\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u3092\u62e1\u5f35\u3057\u305fFortune 100\u306e\u5c0f\u58f2\u696d\u8005\u3084\u3001\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30af\u30e9\u30a6\u30c9\u304b\u3089Genesys Cloud\u3078\u3068\u79fb\u884c\u3057\u305fFortune 100\u306e\u4fdd\u967a\u30fb\u9000\u8077\u91d1\u53e3\u5ea7\u306e\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306a\u3069\u3001\u65e2\u5b58\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3082\u6df1\u307e\u308a\u307e\u3057\u305f\u3002\u3053\u308c\u3089\u306e\u5927\u4f01\u696d\u5411\u3051\u6848\u4ef6\u306b\u52a0\u3048\u3001\u5f53\u56db\u534a\u671f\u306e\u65b0\u898f\u9867\u5ba2\u306e75\uff05\u4ee5\u4e0a\u304c\u4e2d\u5c0f\u4f01\u696d\uff08SMB\uff09\u304a\u3088\u3073\u4e2d\u5805\u5e02\u5834\u5411\u3051\u306e\u30bb\u30b0\u30e1\u30f3\u30c8\u3067\u3057\u305f\u3002<\/p>\n<p>\u4e3b\u306a\u6210\u679c\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\uff1a<\/p>\n<ul>\n<li>\u30d8\u30eb\u30b9\u30b1\u30a2\u5206\u91ce\u306b\u304a\u3051\u308bGenesys Cloud\u306e\u58f2\u4e0a\u304c\u524d\u5e74\u6bd4\u306780%\u4ee5\u4e0a\u5897\u52a0\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u4e16\u754c\u306e\u30d8\u30eb\u30b9\u30b1\u30a2\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306e\u4e0a\u4f4d10\u793e\u306e\u3046\u30616\u793e\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b<\/li>\n<li>\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3051\u308bGenesys Cloud\u306e\u58f2\u4e0a\u304c\u524d\u5e74\u6bd4\u306750%\u4ee5\u4e0a\u5897\u52a0\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u4e16\u754c\u306e\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u4e0a\u4f4d10\u793e\u306e\u3046\u30618\u793e\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b<\/li>\n<li>Genesys Cloud\u3092\u5229\u7528\u3057\u3066\u3044\u308b\u4e0a\u4f4d50\u793e\u306f\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u3067\u5e73\u57478,000\u4eba\u4ee5\u4e0a\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u5229\u7528\u3057\u3001\u524d\u5e74\u6bd4\u3067\u7d0430\uff05\u5897\u52a0<\/li>\n<\/ul>\n<p>Genesys Cloud\u306e\u9700\u8981\u306f\u3001\u4eca\u5e74\u30ea\u30ea\u30fc\u30b9\u3055\u308c\u305f<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-generative-ai\">\u65b0\u305f\u306a\u751f\u6210AI\u6a5f\u80fd<\/a>\u3084\u3001\u4f1a\u8a71\u306e\u81ea\u52d5\u5316\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u652f\u63f4\u3001\u4f1a\u8a71\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\u3001\u4e88\u6e2c\u7684\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3068\u3044\u3063\u305fAI\u6a5f\u80fd\u3092\u5305\u62ec\u7684\u306b\u63d0\u4f9b\u3059\u308bGenesys AI\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u304b\u3089\u306e\u95a2\u5fc3\u306b\u3088\u3063\u3066\u3055\u3089\u306b\u52a0\u901f\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u4eca\u56db\u534a\u671f\u306b\u304a\u3051\u308bAI\u5206\u91ce\u306e\u4e3b\u306a\u5b9f\u7e3e\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n<ul>\n<li>\u4f1a\u8a71\u578b\u304a\u3088\u3073\u4e88\u6e2c\u578b\u306e\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u58f2\u4e0a\u304c\u524d\u5e74\u6bd4\u30673\u500d\u4ee5\u4e0a\u306b\u6210\u9577<\/li>\n<li>AI\u30cd\u30a4\u30c6\u30a3\u30d6\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30923\u3064\u4ee5\u4e0a\u5229\u7528\u3057\u3066\u3044\u308b\u304a\u5ba2\u69d8\u6570\u306f\u3001\u524d\u5e74\u6bd4\u3067\u7d049\u500d\u306b\u5897\u52a0<\/li>\n<li>\u30c7\u30b8\u30bf\u30eb\u30dc\u30a4\u30b9\u3068\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3059\u308b\u304a\u5ba2\u69d8\u306f\u3001\u524d\u5e74\u6bd4\u3067\u7d04110\uff05\u5897\u52a0<\/li>\n<\/ul>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u696d\u754c\u306e\u30ea\u30fc\u30c0\u30fc\u306b\u5f15\u304d\u7d9a\u304d\u4f4d\u7f6e\u3065\u3051\u3089\u308c\u3066\u304a\u308a\u3001\u6700\u8fd1\u3067\u306f\u30d5\u30a9\u30ec\u30b9\u30bf\u30fc\u793e\u306e\u300cThe Forrester Wave\u2122\u300d\u3067\u30ea\u30fc\u30c0\u30fc\u306b\u9078\u51fa\u3055\u308c\u307e\u3057\u305f\u3002 Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001AI\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u6700\u9069\u5316\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3084\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u6a5f\u80fd\u306e\u57fa\u6e96\u3067\u3082\u6700\u9ad8\u5f97\u70b9\u3092\u7372\u5f97\u3057\u307e\u3057\u305f\u3002\u4eca\u56de\u306e\u53d7\u8cde\u306b\u3088\u308a\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u540c\u793e\u304c\u63b2\u3052\u308b4\u3064\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u512a\u5148\u9806\u4f4d\u306b\u304a\u3044\u3066\u3001\u5168\u3066\u30ea\u30fc\u30c0\u30fc\u306b\u9078\u51fa\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u5f93\u6765\u306e\u696d\u7e3e\u306b\u52a0\u3048\u3066\u3001\u74b0\u5883\u30fb\u793e\u4f1a\u30fb\u30ac\u30d0\u30ca\u30f3\u30b9\uff08ESG\uff09\u306e\u696d\u7e3e\u3082\u4e3b\u8981\u306a\u6210\u529f\u6307\u6a19\u306e\u4e00\u90e8\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u540c\u793e\u306e\u7b2c1\u56db\u534a\u671f\u306b\u304a\u3051\u308b\u6ce8\u76ee\u3059\u3079\u304d\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\uff1a<\/p>\n<ul>\n<li>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u5973\u6027\u30ea\u30fc\u30c0\u30fc\u306e\u4ee3\u8868\u306f\u300130\uff05\u306e\u57fa\u6e96\u5024\u3092\u8d85\u3048\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u30012020\u5e74\u306bDiversity, Equity and Inclusion (DEI)\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u6b63\u5f0f\u306b\u8a2d\u7acb\u3057\u3066\u4ee5\u6765\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u306e\u5f93\u696d\u54e1\u5168\u4f53\u306e\u5973\u6027\u30ea\u30fc\u30c0\u30fc\u306e\u5272\u5408\u304c8%\u5897\u3048\u305f\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<li>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u5973\u6027\u3084\u793e\u4f1a\u7684\u5730\u4f4d\u306e\u4f4e\u3044\u30b0\u30eb\u30fc\u30d7\u306e\u6607\u9032\u901f\u5ea6\u3092\u9ad8\u3081\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u305f\u30c0\u30a4\u30d0\u30fc\u30b7\u30c6\u30a3\u30a2\u30af\u30bb\u30e9\u30ec\u30fc\u30bf\u30d7\u30ed\u30b0\u30e9\u30e0\uff08DAP\uff09\u306e\u8a66\u9a13\u904b\u7528\u3092\u958b\u59cb\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u3053\u306e\u56db\u534a\u671f\u306e\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u8abf\u67fb\u306e\u7d50\u679c\u3001\u30a4\u30f3\u30af\u30eb\u30fc\u30b8\u30e7\u30f3\u30fb\u30b9\u30b3\u30a2\u306f84\u3068\u306a\u308a\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u5f93\u696d\u54e1\u304b\u3089\u3001\u30a4\u30f3\u30af\u30eb\u30fc\u30b8\u30e7\u30f3\u3068\u5e30\u5c5e\u306b\u95a2\u3059\u308b\u53d6\u308a\u7d44\u307f\u304c\u6b63\u3057\u3044\u65b9\u5411\u306b\u5411\u304b\u3063\u3066\u3044\u308b\u3053\u3068\u304c\u793a\u3055\u308c\u307e\u3057\u305f\u3002<\/li>\n<li>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3\u304c\u91cd\u8981\u306a\u9078\u629e\u57fa\u6e96\u3068\u306a\u3063\u305f\u5165\u672d\u6848\u4ef6\u30673,000\u4e07\u30c9\u30eb\u4ee5\u4e0a\u3092\u53d7\u6ce8\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>Genesys Cloud\u3092\u4f7f\u7528\u3057\u305f\u6148\u5584\u56e3\u4f53\u306e\u304a\u5ba2\u69d8\u5411\u3051\u306b\u7d041,500\u4e07\u4ef6\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u652f\u63f4\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong><br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u4e16\u754c100\u30ab\u56fd\u4ee5\u4e0a\u306b\u304a\u3044\u3066\u3001\u6bce\u5e74700\u5104\u4ef6\u4ee5\u4e0a\u306e\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u3001AI\u3001\u30c7\u30b8\u30bf\u30eb\u6280\u8853\u306e\u30d1\u30ef\u30fc\u3092\u901a\u3058\u3066\u3001\u4f01\u696d\u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30b9\u30b1\u30fc\u30eb\u53ef\u80fd\u3067\u5171\u611f\u6027\u306e\u9ad8\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30d3\u30b8\u30e7\u30f3\u3067\u3042\u308bExperience as a Service\u00ae\ufe0e\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u3067\u306f\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30e2\u30fc\u30e1\u30f3\u30c8\u3092\u3064\u306a\u3050\u3068\u3068\u3082\u306b\u3001\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3082\u6539\u5584\u3057\u307e\u3059\u3002\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u6280\u8853\u3092\u30e2\u30c0\u30f3\u306a\u53ce\u76ca\u6e90\u306b\u5909\u3048\u308b\u3053\u3068\u3067\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u771f\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u5927\u898f\u6a21\u306b\u3001\u5171\u611f\u3092\u6301\u3063\u3066\u304b\u304b\u308f\u308a\u3001\u4fe1\u983c\u3068\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u80b2\u3080\u3053\u3068\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002\u8a73\u3057\u304f\u306f\u3001<a href=\"http:\/\/www.genesys.com\/ja-jp\">www.genesys.com\/ja-jp<\/a>\u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n<p><em>\u00a92023 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Engage, Genesys Multicloud CX, Genesys DX and Experience as a Service are trademarks, service marks and\/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.\u202f <\/em><\/p>\n<p>\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e<br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8<br \/>\n\u6589\u85e4 \u54f2\u4e5f<br \/>\nTel: 03-5989-1430<br \/>\nEmail: <a href=\"mailto:tetsuya.saito@genesys.com\">tetsuya.saito@genesys.com<\/a><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u5e83\u5831\u4e8b\u52d9\u5c40\uff08\u30ab\u30fc\u30c4\u30e1\u30c7\u30a3\u30a2\u30ef\u30fc\u30af\u30b9\u5185\uff09<br \/>\n\u5927\u6728\u30fb\u99ae\uff08\u3072\u3087\u3046\uff09\u30fb\u30b8\u30a7\u30ec\u30df\u30fc<br \/>\nTel: 03-6427-1627<br \/>\nEmail: genesys@kartz.co.jp[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !impo [&hellip;]<\/p>\n","protected":false},"author":344,"featured_media":0,"template":"","class_list":["post-481174","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"06\/19\/2023","utm_pass":false,"asset_expiration":"","enable_external_utm":false,"disable_chat":false,"meta_title":"","meta_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001Genesys Cloud\u2122 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5e74\u9593\u7d4c\u5e38\u53ce\u76ca\uff08ARR\uff09\u304c2024\u5e74\u4f1a\u8a08\u5e74\u5ea6\u7b2c\u4e00\u56db\u534a\u671f\u306710\u5104\u30c9\u30eb\u3092\u7a81\u7834\u3057\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002","no_index":false,"no_follow":false,"meta_twitter_title":"Genesys Cloud\u300124\u5e74\u5ea6\u7b2c1\u56db\u534a\u671f\u306b\u5e74\u9593\u7d4c\u5e38\u53ce\u76ca10\u5104\u30c9\u30eb\u3092\u7a81\u7834","meta_twitter_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001Genesys Cloud\u2122 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5e74\u9593\u7d4c\u5e38\u53ce\u76ca\uff08ARR\uff09\u304c2024\u5e74\u4f1a\u8a08\u5e74\u5ea6\u7b2c\u4e00\u56db\u534a\u671f\u306710\u5104\u30c9\u30eb\u3092\u7a81\u7834\u3057\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002","meta_facebook_title":"Genesys Cloud\u300124\u5e74\u5ea6\u7b2c1\u56db\u534a\u671f\u306b\u5e74\u9593\u7d4c\u5e38\u53ce\u76ca10\u5104\u30c9\u30eb\u3092\u7a81\u7834","meta_facebook_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001Genesys Cloud\u2122 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5e74\u9593\u7d4c\u5e38\u53ce\u76ca\uff08ARR\uff09\u304c2024\u5e74\u4f1a\u8a08\u5e74\u5ea6\u7b2c\u4e00\u56db\u534a\u671f\u306710\u5104\u30c9\u30eb\u3092\u7a81\u7834\u3057\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002","custom_canonical_url":""},"news_date":"2023-06-19","_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/481174","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/344"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/481174\/revisions"}],"predecessor-version":[{"id":481184,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/481174\/revisions\/481184"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=481174"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}