{"id":480496,"date":"2023-06-13T20:40:16","date_gmt":"2023-06-14T03:40:16","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=480496"},"modified":"2023-06-13T22:01:32","modified_gmt":"2023-06-14T05:01:32","slug":"genesys-generative-ai","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-generative-ai","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u6700\u65b0\u306e\u751f\u6210AI\u6a5f\u80fd\u306b\u3088\u3063\u3066\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u80fd\u529b\u3092\u5f37\u5316"},"content":{"rendered":"

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Genesys Cloud\u306eLLM\uff08\u5927\u898f\u6a21\u8a00\u8a9e\u30e2\u30c7\u30eb\uff09\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u5f93\u696d\u54e1\u306e\u54c1\u8cea\u5411\u4e0a\u3001\u30b9\u30d4\u30fc\u30c9\u3001\u7cbe\u5ea6\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u5f8c\u306e\u6210\u679c\u3092\u6700\u5927\u5316<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1572297878492{padding-top: 0px !important;}”][vc_row][vc_column][vc_column_text]\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3 \u2014 2023\u5e746\u67085\u65e5 \u2014 <\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u00ae<\/a>\u306f\u672c\u65e5\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5f37\u5316\u3059\u308b\u751f\u6210AI\u6a5f\u80fd\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u5f93\u696d\u54e1\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308bLarge Language Models\uff08LLM:\u5927\u898f\u6a21\u8a00\u8a9e\u30e2\u30c7\u30eb\uff09\u306e\u529b\u3092\u6d3b\u7528\u3057\u3066\u3001\u4f01\u696d\u306f\u9867\u5ba2\u3068\u696d\u52d9\u306b\u95a2\u3059\u308b\u3088\u308a\u6df1\u3044\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306eAgent Assist\u306b\u81ea\u52d5\u8981\u7d04\u6a5f\u80fd\u304c\u52a0\u308f\u308b\u3053\u3068\u3067\u3001\u5f93\u696d\u54e1\u304c\u30c7\u30b8\u30bf\u30eb\u304a\u3088\u3073\u97f3\u58f0\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304b\u3089\u52b9\u7387\u7684\u306b\u4f1a\u8a71\u60c5\u5831\u3092\u53d6\u5f97\u3057\u3001\u4f01\u696d\u6d3b\u52d5\u306b\u6d3b\u7528\u3059\u308b\u969b\u306e\u54c1\u8cea\u3001\u30b9\u30d4\u30fc\u30c9\u3001\u6b63\u78ba\u3055\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002<\/p>\n

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\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u306b\u5411\u3051\u305fGenesys AI\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\uff08NLP\uff09\u306a\u3069\u306e\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u3066\u3001\u5168\u3066\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u304a\u3044\u3066\u611f\u60c5\u3001\u610f\u56f3\u3001\u5171\u611f\u6027\u3001\u304a\u3088\u3073\u53d6\u308a\u7d44\u307f\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306e\u4fe1\u983c\u6027\u306e\u3042\u308b\u57fa\u76e4\u3092\u4f01\u696d\u306b\u63d0\u4f9b\u3057\u307e\u3059\u3002\u4eca\u5e74\u306b\u5165\u308a\u3001ChatGPT\u306e\u3088\u3046\u306a\u30aa\u30fc\u30d7\u30f3AI\u6280\u8853\u306b\u3088\u308a\u3001\u751f\u6210AI\u306e\u53ef\u80fd\u6027\u306b\u6ce8\u76ee\u5ea6\u304c\u9ad8\u307e\u308a\u307e\u3057\u305f\u304c\u3001\u3053\u308c\u3089\u306e\u6280\u8853\u306f\u691c\u8a3c\u3055\u308c\u3066\u3044\u306a\u3044\u3001\u4fe1\u983c\u6027\u306e\u306a\u3044\u516c\u5171\u306e\u30c7\u30fc\u30bf\u30bd\u30fc\u30b9\u3067\u5b66\u7fd2\u3059\u308b\u3053\u3068\u304c\u591a\u3044\u306e\u304c\u73fe\u72b6\u3067\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u3067\u306f\u3001\u696d\u7a2e\u3001\u8a00\u8a9e\u3001\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3001\u30c7\u30a3\u30e1\u30f3\u30b7\u30e7\u30f3\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u9818\u57df\u3067\u53b3\u9078\u3055\u308c\u305f\u4fe1\u983c\u6027\u306e\u3042\u308b\u30c7\u30fc\u30bf\u3092\u4f7f\u7528\u3057\u3066\u57cb\u3081\u8fbc\u307f\u30e2\u30c7\u30eb\u3092\u8a13\u7df4\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u53b3\u683c\u306aAI\u502b\u7406\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3<\/a>\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u6700\u9ad8\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u901a\u3058\u305f\u9867\u5ba2\u4fa1\u5024\u3092\u5275\u9020\u3059\u308b\u3053\u3068\u306b\u53d6\u308a\u7d44\u307f\u307e\u3059\u3002<\/p>\n

LLM\uff08\u5927\u898f\u6a21\u8a00\u8a9e\u30e2\u30c7\u30eb\uff09\u306e\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u3067\u5229\u7528\u30ec\u30d9\u30eb\u307e\u3067\u5230\u9054\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u3053\u308c\u307e\u3067\u3082\u30b8\u30a7\u30cd\u30b7\u30b9\u306f2020\u5e74\u306e\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3\u30fb\u30ea\u30b3\u30b0\u30cb\u30b7\u30e7\u30f3\u3092\u76ae\u5207\u308a\u306b\u3001\u611f\u60c5\u62bd\u51fa\u3001\u5bfe\u8a71\u30e2\u30c7\u30eb\u3001\u30a4\u30f3\u30c6\u30f3\u30c8\u30fb\u30de\u30a4\u30cb\u30f3\u30b0\u3001\u30c8\u30d4\u30c3\u30af\u30fb\u30de\u30a4\u30cb\u30f3\u30b0\u3001\u30bb\u30de\u30f3\u30c6\u30a3\u30c3\u30af\u691c\u7d22\u306a\u3069\u3001\u69d8\u3005\u306aAI\u3092\u30d9\u30fc\u30b9\u306b\u3057\u305f\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3066\u304d\u307e\u3057\u305f\u3002Agent Assist\u306e\u81ea\u52d5\u8981\u7d04\u6a5f\u80fd\u306f\u3001\u9577\u5e74\u306b\u308f\u305f\u308bLLM\uff08\u5927\u898f\u6a21\u8a00\u8a9e\u30e2\u30c7\u30eb\uff09\u306e\u6d17\u7df4\u3055\u308c\u305f\u5fdc\u7528\u306e\u6210\u679c\u3092\u6d3b\u304b\u3057\u305f\u3082\u306e\u3067\u3001\u4fe1\u983c\u6027\u3068\u6b63\u78ba\u6027\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u3001\u72ec\u81ea\u306e\u53b3\u9078\u3055\u308c\u305f\u30c7\u30fc\u30bf\u3067\u8a13\u7df4\u3055\u308c\u305f\u6700\u65b0\u30e2\u30c7\u30eb\u304c\u4f7f\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n

Agent Assist\u306e\u81ea\u52d5\u8981\u7d04\u6a5f\u80fd\u306f\u3001Genesys Cloud\u306b\u7d44\u307f\u8fbc\u307e\u308c\u308b\u4e88\u5b9a\u306e\u6700\u65b0\u306e\u751f\u6210AI\u6a5f\u80fd\u306e\u4e00\u3064\u3067\u3059\u3002\u3055\u3089\u306b\u3001Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30aa\u30fc\u30d7\u30f3API\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u5e02\u5834\u3067\u5229\u7528\u53ef\u80fd\u306a\u751f\u6210AI\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5c0e\u5165\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u56fa\u6709\u306e\u30cb\u30fc\u30ba\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u4eab\u53d7\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306fExceed.ai\u5185\u3067\u751f\u6210AI\u3092\u6d3b\u7528\u3057\u3066\u304a\u308a\u3001\u55b6\u696d\u30c1\u30fc\u30e0\u306b\u30ea\u30fc\u30c9\u958b\u767a\u3084\u30d1\u30a4\u30d7\u30e9\u30a4\u30f3\u306e\u80b2\u6210\u306a\u3069\u306e\u305f\u3081\u306e\u81ea\u52d5\u751f\u6210\u30e1\u30fc\u30eb\u30b3\u30f3\u30c6\u30f3\u30c4\u306e\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

Genesys Agent Assist<\/strong>\u306e\u81ea\u52d5\u8981\u7d04\u6a5f\u80fd\uff1a\u5f93\u696d\u54e1\u3068\u4f01\u696d\u306e\u5229\u76ca\u3092\u6700\u5927\u5316
\n<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u5b9f\u65bd\u3057\u305f\u6700\u65b0\u306e\u9867\u5ba2\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u4f01\u696d\u306f\u751f\u6210AI\u306e\u9069\u7528\u53ef\u80fd\u6027\u306b\u671f\u5f85\u3057\u3066\u304a\u308a\u3001\u305d\u306e\u4e2d\u3067\u3082\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u5229\u7528\u306b\u3088\u308b\u54c1\u8cea\u306e\u5411\u4e0a\uff0877%\uff09\u3001\u30b9\u30d4\u30fc\u30c9\u306e\u5411\u4e0a\uff0873%\uff09\u3001\u4e00\u8cab\u6027\u306e\u5411\u4e0a\uff0867%\uff09\u3092\u6700\u3082\u671f\u5f85\u3059\u308b\u70b9\u3068\u3057\u3066\u6319\u3052\u3066\u3044\u307e\u3059\u3002\u8abf\u67fb\u306b\u56de\u7b54\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u591a\u304f\u306f\u9867\u5ba2\u3068\u306e\u4f1a\u8a71\u306e\u8981\u7d04\u3001\u5165\u529b\u3001\u4fee\u6b63\u306e\u4f5c\u696d\u306b3\u5206\u4ee5\u4e0a\u3092\u8cbb\u3084\u3057\u3066\u304a\u308a\u3001\u3057\u304b\u3082\u3001\u4e00\u8cab\u3057\u305f\u30d5\u30a9\u30fc\u30de\u30c3\u30c8\u304c\u306a\u3044\u3053\u3068\u304c\u660e\u3089\u304b\u306b\u306a\u308a\u307e\u3057\u305f\u3002Genesys Cloud\u306e\u81ea\u52d5\u8981\u7d04\u6a5f\u80fd\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001Genesys Agent Assist\u306e\u8981\u7d04\u304c\u77ac\u6642\u306b\u884c\u3048\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

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Agent Assist\u306e\u81ea\u52d5\u8981\u7d04\u6a5f\u80fd\u306f\u3001Genesys Cloud AI Experience<\/a>\u306e\u4e00\u90e8\u3068\u3057\u3066\u73fe\u5728\u5229\u7528\u53ef\u80fd\u3067\u3059\u3002Genesys Cloud\u306e\u9867\u5ba2\u306f\u3001Genesys AppFoundry\u00ae Marketplace<\/a>\u3092\u901a\u3058\u306630\u65e5\u9593\u306e\u30c8\u30e9\u30a4\u30a2\u30eb\u3067\u3053\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u8a66\u3059\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong>
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\u00a92023 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, and Experience as a Service are trademarks, service marks and\/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.<\/em><\/p>\n

\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e
\n\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8
\n\u6589\u85e4 \u54f2\u4e5f
\nTel: 03-5989-1430
\nEmail: tetsuya.saito@genesys.com<\/a><\/p>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u5e83\u5831\u4e8b\u52d9\u5c40\uff08\u30ab\u30fc\u30c4\u30e1\u30c7\u30a3\u30a2\u30ef\u30fc\u30af\u30b9\u5185\uff09
\n\u99ae\u3001\u5927\u6728\u3001\u30b8\u30e3\u30f3
\nTel: 03-6427-1627
\nEmail: genesys@kartz.co.jp[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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