{"id":478810,"date":"2023-05-28T22:26:54","date_gmt":"2023-05-29T05:26:54","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=478810"},"modified":"2023-05-28T23:17:23","modified_gmt":"2023-05-29T06:17:23","slug":"genesys-cloud-ex-launch","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-cloud-ex-launch","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u67a0\u3092\u8d85\u3048\u305fAI\u3092\u6d3b\u7528\u3057\u305f\u65b0\u3057\u3044\u5f93\u696d\u54e1\u4f53\u9a13\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u767a\u8868"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text el_class=&#8221;pre_h1&#8243;]2023\u5e745\u670829\u65e5 [\u65e5\u672c\u8a9e\u8a33][\/vc_column_text][vc_column_text]<\/p>\n<h1>\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u67a0\u3092\u8d85\u3048\u305f<br \/>\nAI\u3092\u6d3b\u7528\u3057\u305f\u65b0\u3057\u3044\u5f93\u696d\u54e1\u4f53\u9a13\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u767a\u8868<\/h1>\n<div><\/div>\n<h2>Genesys Cloud EX\u2122\u306f\u3001\u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308bAI\u3092\u6d3b\u7528\u3057\u305f\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u7ba1\u7406\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3001<br \/>\n\u3042\u3089\u3086\u308b\u4f01\u696d\u3084\u7d44\u7e54\u304c\u5f93\u696d\u54e1\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3001\u4fe1\u983c\u3092\u4fc3\u9032<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text]<strong>\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3 \u2014 2023\u5e745\u670815\u65e5<\/strong> \u2014 \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30af\u30e9\u30a6\u30c9\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b<a href=\"http:\/\/www.genesys.com\/ja-jp\">\u30b8\u30a7\u30cd\u30b7\u30b9\u00ae\ufe0e<\/a>\u306f\u3001Genesys Cloud EX\u2122\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u65b0\u3057\u3044\u72ec\u7acb\u578b\u306e\u5f93\u696d\u54e1\u4f53\u9a13\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u306f\u3058\u3081\u3068\u3059\u308b\u3042\u3089\u3086\u308b\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3044\u3066\u5f93\u696d\u54e1\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3001\u4fe1\u983c\u306e\u5411\u4e0a\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002AI\u3092\u6d3b\u7528\u3057\u305f\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u306e\u4e88\u6e2c\u3068\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3001\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u7ba1\u7406\u3001\u30b3\u30fc\u30c1\u30f3\u30b0\u3001\u5f93\u696d\u54e1\u306e\u6210\u9577\u306a\u3069\u306e\u6a5f\u80fd\u3092\u901a\u3058\u3066\u3001\u73fe\u4ee3\u306e\u30c7\u30b8\u30bf\u30eb\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u3068\u306e\u9023\u643a\u3092\u5f37\u5316\u3057\u307e\u3059\u3002<\/p>\n<p>\u4f01\u696d\u306f\u3001\u5f93\u696d\u54e1\u304c\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u9375\u3067\u3042\u308b\u3053\u3068\u3092\u5f37\u304f\u8a8d\u8b58\u3057\u3066\u3044\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30ec\u30dd\u30fc\u30c8\u300c<a href=\"https:\/\/resources.genesys.com\/state-of-cx\/the-state-of-CX-executive-summary?utm_medium=website&amp;utm_source=landingpage&amp;utm_campaign=StateofCX2023&amp;utm_content=chapter3#page=1\">The State of Customer Experience\uff1a\u9867\u5ba2\u4f53\u9a13\u306e\u73fe\u72b6<\/a>\u300d\u306b\u3088\u308b\u3068\u3001\u4f01\u696d\u304c\u30ea\u30e2\u30fc\u30c8\u30ef\u30fc\u30af\u3084\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u578b\u306e\u30ef\u30fc\u30af\u30e2\u30c7\u30eb\u306a\u3069\u306e\u65b0\u3057\u3044\u50cd\u304d\u65b9\u3084\u3001\u4eba\u6750\u4e0d\u8db3\u3001\u30ae\u30b0\u30a8\u30b3\u30ce\u30df\u30fc\u306e\u53f0\u982d\u306b\u53d6\u308a\u7d44\u3080\u4e2d\u3067\u3001\u4f01\u696d\u306e\u591a\u304f\u306e\u30ea\u30fc\u30c0\u30fc\u306f\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u78ba\u4fdd\u3059\u308b\u3053\u3068\u304c\u6700\u512a\u5148\u4e8b\u9805\u3067\u3042\u308b\u3068\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u591a\u304f\u306e\u4f01\u696d\u306f\u5f93\u6765\u306e\u30ec\u30ac\u30b7\u30fc\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u306b\u3088\u308b\u5f93\u696d\u54e1\u306e\u7ba1\u7406\u30fb\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u306e\u307e\u307e\u3067\u3001\u5236\u9650\u3055\u308c\u3066\u304a\u308a\u3001\u8abf\u67fb\u56de\u7b54\u8005\u306e\u3046\u3061\u7d04\u534a\u6570\uff0852\uff05\uff09\u3060\u3051\u304c\u3001\u6700\u65b0\u306e\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\uff08WEM\uff09\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u4f7f\u7528\u3057\u3066\u3044\u308b\u3068\u56de\u7b54\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>Genesys Cloud EX\u306f\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u7ba1\u7406\u3001\u54c1\u8cea\u7ba1\u7406\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u7ba1\u7406\u306a\u3069\u3001\u5e45\u5e83\u3044\u5f93\u696d\u54e1\u4f53\u9a13\u6a5f\u80fd\u30921\u3064\u306e\u30e6\u30fc\u30b6\u30fc\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3067\u63d0\u4f9b\u3057\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u4fc3\u9032\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306eAI\u57fa\u76e4\u304b\u3089\u69cb\u7bc9\u3055\u308c\u3066\u304a\u308a\u3001\u73fe\u5728\u306f\u3001\u4e88\u6e2c\u3001\u30e2\u30c7\u30eb\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30b9\u30bf\u30c3\u30d5\u30a3\u30f3\u30b0\u306a\u3069\u306e\u5206\u91ce\u306722\u306e\u7279\u8a31\u3001\u304a\u3088\u3073AI\u306b\u95a2\u3059\u308b100\u4ee5\u4e0a\u306e\u51fa\u9858\u4e2d\u7279\u8a31\u3092\u4fdd\u6709\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3053\u306e\u305f\u3073\u3001\u300cThe Forrester Wave\u2122\u300d\u306b\u304a\u3044\u3066\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u6700\u9069\u5316\u306e\u8a55\u4fa1\u57fa\u6e96\u3067\u6700\u9ad8\u5f97\u70b9\u3092\u7372\u5f97\u3057\u3001\u300cThe Forrester Wave\u2122: Contact Center as a Service, Q1 2023\u30ec\u30dd\u30fc\u30c8\u300d\u3067\u306f\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u6700\u9069\u5316\u8a55\u4fa1\u57fa\u6e96\u3067\u6700\u9ad8\u8a55\u4fa1\u3092\u53d7\u3051\u3066\u3044\u307e\u3059\u3002\u5f53\u793e\u306f\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3001\u54c1\u8cea\u7ba1\u7406\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u7ba1\u7406\/\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u57fa\u6e96\u306b\u304a\u3044\u30665\u3064\u661f\u8a55\u4fa1\u3092\u7372\u5f97\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>Genesys Cloud EX\u306f\u3001Genesys Cloud\u3092\u5c0e\u5165\u3059\u308b\u305f\u3081\u306e\u7b2c\u4e00\u6b69\u3068\u306a\u308b\u72ec\u7acb\u578b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u3057\u3066\u3001\u307e\u305f\u306f\u65e2\u5b58\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30a4\u30f3\u30d5\u30e9\u3068\u4e00\u7dd2\u306b\u4f7f\u7528\u3067\u304d\u308b\u6a5f\u80fd\u306b\u3088\u308a\u3001\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u8fd1\u4ee3\u5316\u3059\u308b\u305f\u3081\u306e\u67d4\u8edf\u6027\u3092\u4f01\u696d\u306b\u63d0\u4f9b\u3057\u307e\u3059\u3002\u30b7\u30b9\u30c6\u30e0\u9593\u306e\u7d71\u5408\u30d7\u30ed\u30bb\u30b9\u3092\u7c21\u7d20\u5316\u3059\u308b\u305f\u3081\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u30d1\u30fc\u30c8\u30ca\u30fc\u4f01\u696d\u3068\u3068\u3082\u306b\u3001Genesys Engage\u2122\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3001Avaya\u3001Amazon Connect\u3068\u306e\u9023\u643a\u3092\u53ef\u80fd\u3068\u3059\u308b\u30b3\u30cd\u30af\u30bf\u3092\u63d0\u4f9b\u3057\u3001\u4eca\u5f8c\u3082\u9806\u6b21\u62e1\u5927\u3092\u4e88\u5b9a\u3057\u3066\u3044\u307e\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u67a0\u3092\u8d85\u3048\u3001\u5f93\u696d\u54e1\u306e\u80fd\u529b\u5411\u4e0a\u3092\u652f\u63f4\u3059\u308b\u6a5f\u80fd\u3092\u5099\u3048\u305fGenesys Cloud EX\u306f\u3001\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u306e\u5f93\u696d\u54e1\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306b\u5229\u7528\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u4e16\u754c\u7684\u306a\u30aa\u30f3\u30e9\u30a4\u30f3\u65c5\u884c\u4f1a\u793e\u3067\u3042\u308a\u3001\u30d5\u30e9\u30a4\u30c8\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u30ea\u30fc\u30c7\u30a3\u30f3\u30b0\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3067\u3042\u308bEtraveli Group\u306f\u3001\u30af\u30ec\u30fc\u30e0\u3001\u652f\u6255\u3044\u3001\u767a\u5238\u90e8\u9580\u306b\u304a\u3051\u308b\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u306e300\u4eba\u306e\u5f93\u696d\u54e1\u3092\u7ba1\u7406\u3057\u5f93\u4e8b\u3055\u305b\u308b\u305f\u3081\u306bGenesys Cloud EX\u306e\u5229\u7528\u3092\u958b\u59cb\u3057\u307e\u3057\u305f\u3002\u540c\u793e\u306f\u3053\u308c\u307e\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u3092Genesys Workforce Engagement Management\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u96c6\u7d04\u3057\u3001\u554f\u984c\u306e\u7279\u5b9a\u3068\u30c1\u30fc\u30e0\u306e\u7ba1\u7406\u3092\u3088\u308a\u52b9\u679c\u7684\u306b\u5b9f\u65bd\u3057\u3066\u304d\u307e\u3057\u305f\u3002Etraveli\u30b0\u30eb\u30fc\u30d7\u306eGurpreet Sawhney\u6c0f\u306f\u3001\u300c\u9577\u5e74\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u3092\u5229\u7528\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u306e\u4e21\u9762\u304b\u3089\u6539\u5584\u3092\u9032\u3081\u3066\u304d\u305f\u5b9f\u7e3e\u304b\u3089\u3001Genesys Cloud EX\u3092\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u4ee5\u5916\u306e\u5f93\u696d\u54e1\u306b\u6d3b\u7528\u3059\u308b\u6a5f\u4f1a\u304c\u3042\u308b\u3068\u8003\u3048\u307e\u3057\u305f\u3002Genesys Cloud EX\u306f\u3001\u5f93\u696d\u54e1\u4f53\u9a13\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3001\u79c1\u305f\u3061\u306e\u76ee\u6a19\u9054\u6210\u3092\u652f\u63f4\u3057\u3066\u304f\u308c\u307e\u3057\u305f\u3002\u300d\u3068\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>Genesys Cloud EX\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3001\u3088\u308a\u5f93\u696d\u54e1\u3068\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u30d3\u30b8\u30cd\u30b9\u3092\u6210\u529f\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<ul>\n<li>AI\u3068\u81ea\u52d5\u5316\u3092\u99c6\u4f7f\u3057\u305f\u5305\u62ec\u7684\u306a\u54c1\u8cea\u7ba1\u7406\u30c4\u30fc\u30eb\u3068\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u4e3b\u5c0e\u306e\u5b66\u7fd2\u306b\u3088\u308a\u3001\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306fCX\u306e\u6539\u5584\u76ee\u6a19\u3092\u660e\u78ba\u306b\u3057\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u5f93\u696d\u54e1\u306e\u80fd\u529b\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<li>\u97f3\u58f0\u304a\u3088\u3073\u30c6\u30ad\u30b9\u30c8\u5206\u6790\u306b\u3088\u308a\u3001\u9867\u5ba2\u306e\u8981\u671b\u3092\u3088\u308a\u6b63\u78ba\u306b\u7406\u89e3\u3057\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u652f\u63f4\u306e\u5bfe\u8a71\u306b\u304a\u3044\u3066\u3001\u3088\u308a\u9069\u5207\u306a\u5fdc\u7b54\u3092\u4e88\u6e2c\u30fb\u63d0\u6848\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<li>AI\u3092\u6d3b\u7528\u3057\u305f\u7d99\u7d9a\u7684\u306a\u4e88\u6e2c\u3068\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u306b\u3088\u308a\u3001\u7d44\u7e54\u306f\u30ea\u30bd\u30fc\u30b9\u3092\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306b\u7ba1\u7406\u3057\u3001\u9069\u5207\u306a\u5f93\u696d\u54e1\u304c\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u9867\u5ba2\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u3044\u3064\u3067\u3082\u5fc5\u8981\u306a\u30ea\u30bd\u30fc\u30b9\u3092\u63d0\u6848\u3057\u3001\u904e\u5270\u4eba\u54e1\u3084\u4eba\u54e1\u4e0d\u8db3\u3092\u56de\u907f\u3057\u307e\u3059\u3002<\/li>\n<li>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u7ba1\u7406\u3068\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001\u7d44\u7e54\u306f\u4ed5\u4e8b\u3092\u3088\u308a\u76ee\u7684\u306b\u6cbf\u3063\u305f\u3082\u306e\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u308f\u304b\u308a\u3084\u3059\u304f\u76f4\u611f\u7684\u306a\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u306b\u5bfe\u3059\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5f93\u696d\u54e1\u306b\u63d0\u4f9b\u3057\u3001\u5f93\u696d\u54e1\u304c\u6210\u529f\u3092\u81ea\u3089\u306e\u624b\u3067\u9054\u6210\u3059\u308b\u529b\u3092\u4e0e\u3048\u307e\u3059\u3002\u30e9\u30f3\u30ad\u30f3\u30b0\u3084\u7af6\u4e89\u306f\u30c1\u30fc\u30e0\u30b9\u30d4\u30ea\u30c3\u30c8\u3092\u91b8\u6210\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>Omdia\u306e\u4e3b\u4efb\u30a2\u30ca\u30ea\u30b9\u30c8\u3067\u3042\u308bAdam Holtby\u306f\u3001\u300c\u5f93\u696d\u54e1\u4f53\u9a13\u306e\u5411\u4e0a\u306f\u3001\u4eba\u3001\u30d7\u30ed\u30bb\u30b9\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3001\u7269\u7406\u7684\u306a\u8077\u5834\u306e\u8003\u616e\u4e8b\u9805\u306b\u308f\u305f\u308b\u30d3\u30b8\u30cd\u30b9\u306e\u91cd\u8981\u8ab2\u984c\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u7570\u306a\u308b\u30d3\u30b8\u30cd\u30b9\u6a5f\u80fd\u306f\u5354\u529b\u3057\u3066\u7d71\u5408\u6226\u7565\u3092\u958b\u767a\u3057\u3001\u3088\u308a\u5f93\u696d\u54e1\u4e2d\u5fc3\u3067\u4f53\u9a13\u91cd\u8996\u306e\u7d44\u7e54\u306b\u5909\u9769\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002Genesys Cloud EX\u306a\u3069\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u4eba\u3005\u3068\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u30ec\u30d9\u30eb\u3067\u7d44\u7e54\u3092\u3088\u308a\u826f\u304f\u7d71\u5408\u3059\u308b\u305f\u3081\u306e\u91cd\u8981\u306a\u30b5\u30dd\u30fc\u30c8\u3068\u306a\u308b\u3067\u3057\u3087\u3046\u3002\u300d\u3068\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001Genesys\u306eChief Product Officer\u3067\u3042\u308bOlivier Jouve\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u300c\u5f93\u696d\u54e1\u4f53\u9a13\u306f\u30d3\u30b8\u30cd\u30b9\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u8981\u7d20\u3067\u3042\u308a\u3001\u3057\u3070\u3057\u3070\u9867\u5ba2\u4f53\u9a13\u3092\u5de6\u53f3\u3057\u307e\u3059\u3002\u591a\u304f\u306e\u4f01\u696d\u3084\u7d44\u7e54\u306f\u30ec\u30ac\u30b7\u30fc\u306a\u6295\u8cc7\u306b\u3088\u3063\u3066\u3001\u73fe\u4ee3\u306e\u30c7\u30b8\u30bf\u30eb\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u306b\u306f\u3001\u5236\u7d04\u304c\u3042\u308a\u307e\u3059\u3002Genesys Cloud EX\u306f\u3001\u30af\u30e9\u30a6\u30c9\u3078\u306e\u7c21\u7d20\u5316\u3055\u308c\u305f\u79fb\u884c\u7d4c\u8def\u3068\u3001\u5f93\u696d\u54e1\u3092\u7ba1\u7406\u3057\u529b\u3092\u4e0e\u3048\u308b\u305f\u3081\u306e\u30c4\u30fc\u30eb\u3092\u4f01\u696d\u306b\u63d0\u4f9b\u3057\u307e\u3059\u3002\u300d<\/p>\n<p>Genesys Cloud EX\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001<a href=\"https:\/\/www.genesys.com\/genesys-cloud-ex\">\u3053\u3061\u3089<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong><br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u4e16\u754c100\u30ab\u56fd\u4ee5\u4e0a\u306b\u304a\u3044\u3066\u3001\u6bce\u5e74\u6570\u767e\u5104\u4ef6\u306e\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u3001AI\u3001\u30c7\u30b8\u30bf\u30eb\u6280\u8853\u306e\u30d1\u30ef\u30fc\u3092\u901a\u3058\u3066\u3001\u4f01\u696d\u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30b9\u30b1\u30fc\u30eb\u53ef\u80fd\u3067\u5171\u611f\u6027\u306e\u9ad8\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30d3\u30b8\u30e7\u30f3\u3067\u3042\u308bExperience as a Service<sup>SM<\/sup>\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u3067\u306f\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30e2\u30fc\u30e1\u30f3\u30c8\u3092\u3064\u306a\u3050\u3068\u3068\u3082\u306b\u3001\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3082\u6539\u5584\u3057\u307e\u3059\u3002\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u6280\u8853\u3092\u30e2\u30c0\u30f3\u306a\u53ce\u76ca\u6e90\u306b\u5909\u3048\u308b\u3053\u3068\u3067\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u771f\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u5927\u898f\u6a21\u306b\u3001\u5171\u611f\u3092\u6301\u3063\u3066\u304b\u304b\u308f\u308a\u3001\u4fe1\u983c\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u80b2\u3080\u3053\u3068\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002\u8a73\u3057\u304f\u306f\u3001<a href=\"http:\/\/www.genesys.com\/ja-jp\">www.genesys.com\/ja-jp<\/a>\u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n<p><em>\u00a92023 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, and Experience as a Service are trademarks, service marks and\/or registered trademarks of Genesys. 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