{"id":471716,"date":"2023-03-29T21:58:07","date_gmt":"2023-03-30T04:58:07","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=471716"},"modified":"2023-03-29T21:58:07","modified_gmt":"2023-03-30T04:58:07","slug":"forrester-ccaas-report","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/forrester-ccaas-report","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001Forrester\u793e\u306e\u30af\u30e9\u30a6\u30c9\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30ec\u30dd\u30fc\u30c8\u3067\u30ea\u30fc\u30c0\u30fc\u4f01\u696d\u306b\u9078\u51fa"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text el_class=&#8221;pre_h1&#8243;]2023\u5e743\u670830\u65e5\uff08\u6c34\uff09\u00a0[\u65e5\u672c\u8a9e\u8a33][\/vc_column_text][vc_column_text]<\/p>\n<h1>\u30b8\u30a7\u30cd\u30b7\u30b9\u3001Forrester\u793e\u306e\u30af\u30e9\u30a6\u30c9\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30ec\u30dd\u30fc\u30c8\u3067\u30ea\u30fc\u30c0\u30fc\u4f01\u696d\u306b\u9078\u51fa<\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<ul>\n<li><strong><em>AI<\/em><em>\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u6700\u9069\u5316\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3001\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u6a5f\u80fd\u306e\u30af\u30e9\u30a4\u30c6\u30ea\u30a2\u3067Genesys Cloud\u306f\u6700\u9ad8\u30b9\u30b3\u30a2\u3092\u7372\u5f97<\/em><\/strong><\/li>\n<li><strong><em>\u69d8\u3005\u306a\u30ec\u30dd\u30fc\u30c8\u306b\u304a\u3051\u308b\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u306e\u8a55\u4fa1\u304c\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u30a8\u30f3\u30c9\u30fb\u30c4\u30fc\u30fb\u30a8\u30f3\u30c9\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u3044\u3046\u5f37\u307f\u3092\u5b9f\u8a3c<\/em><\/strong><\/li>\n<\/ul>\n<p><strong>\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3 <\/strong><strong>\u2014 2023<\/strong><strong>\u5e74<\/strong><strong>3<\/strong><strong>\u670827<\/strong><strong>\u65e5 <\/strong><strong>\u2014<\/strong> \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30af\u30e9\u30a6\u30c9\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b<a href=\"http:\/\/www.genesys.com\/ja-jp\">\u30b8\u30a7\u30cd\u30b7\u30b9\u00ae\ufe0e<\/a>\u306f\u3053\u306e\u307b\u3069\u3001\u300cThe Forrester Wave\u2122: Contact Center as a Service, Q1 2023\u300d\u306b\u304a\u3044\u3066\u30ea\u30fc\u30c0\u30fc\u306b\u9078\u51fa\u3055\u308c\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u30ec\u30dd\u30fc\u30c8\u306b\u304a\u3044\u3066Genesys Cloud\u2122\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001AI(\u4eba\u5de5\u77e5\u80fd\uff09\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u6700\u9069\u5316\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u30af\u30e9\u30a4\u30c6\u30ea\u30a2\u3067\u6700\u9ad8\u30b9\u30b3\u30a2\u3092\u7372\u5f97\u3057\u305f\u307b\u304b\u3001\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u6a5f\u80fd\u3067\u306f\u8a55\u4fa1\u5bfe\u8c61\u306e\u30d9\u30f3\u30c0\u30fc\u306e\u4e2d\u3067\u6700\u3082\u9ad8\u3044\u30b9\u30b3\u30a2\u3068\u306a\u308a\u307e\u3057\u305f\u3002\u4eca\u56de\u306e\u53d7\u8cde\u306b\u3088\u308a\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u30d5\u30a9\u30ec\u30b9\u30bf\u30fc\u306e4\u3064\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u95a2\u9023\u3057\u305f\u30ec\u30dd\u30fc\u30c8\u306b\u304a\u3044\u3066\u3001\u30ea\u30fc\u30c0\u30fc\u306b\u8a8d\u5b9a\u3055\u308c\u305f\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30a2\u30ba\u30fb\u30a2\u30fb\u30b5\u30fc\u30d3\u30b9\uff08CCaaS\uff09\u30ec\u30dd\u30fc\u30c8\u306b\u304a\u3044\u3066\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u4f4d\u7f6e\u4ed8\u3051\u3089\u308c\u308b\u306e\u306f\u3001The Forrester Wave\u2122\uff1aCustomer Journey Orchestration Platforms, Q2 2022\u304a\u3088\u3073Workforce Optimization Platforms, Q4 2021\u3001The Forrester New Wave\u2122\uff1a Conversation Automation Solutions, Q3 2022\u306b\u7d9a\u3044\u3066\u306e\u4e8b\u3068\u306a\u308a\u307e\u3059\u3002\u4eca\u56de\u306e\u53d7\u8cde\u306f\u3001Genesys Cloud\u304c\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u3001\u672a\u6765\u3092\u898b\u636e\u3048\u305f\u30d3\u30b8\u30e7\u30f3\u3001\u512a\u308c\u305f\u30c7\u30b8\u30bf\u30eb\u30a4\u30f3\u30d5\u30e9\u3001\u5e02\u5834\u3092\u30ea\u30fc\u30c9\u3059\u308b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u901a\u3058\u3066\u4f01\u696d\u3084\u7d44\u7e54\u3092\u5f37\u5316\u3059\u308b\u80fd\u529b\u3092\u5099\u3048\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u300c\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30d3\u30b8\u30e7\u30f3\u306f\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u5171\u611f\u6027\u306e\u3042\u308b\u4f53\u9a13\u3092\u4f01\u696d\u30ec\u30d9\u30eb\u3067\u5b9f\u73fe\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u4f01\u696d\u304c\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u3089\u308c\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3059\u3002Forrester\u306e\u69d8\u3005\u306a\u30ec\u30dd\u30fc\u30c8\u306b\u304a\u3051\u308b\u30ea\u30fc\u30c0\u30fc\u306e\u8a55\u4fa1\u306f\u3001Genesys Cloud\u306e\u30c7\u30b8\u30bf\u30eb\u304a\u3088\u3073AI\u6a5f\u80fd\u304c\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3084\u4f01\u696d\u306e\u5168\u3066\u306e\u9867\u5ba2\u63a5\u70b9\u306b\u304a\u3044\u3066\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3092\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u57fa\u76e4\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u610f\u5473\u3057\u3066\u3044\u307e\u3059\u300d\u3068\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306eChief Product Officer\u306eOlivier Jouve\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>Genesys Cloud\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u3084\u5f93\u696d\u54e1\u3068\u3064\u306a\u304c\u308b\u65b9\u6cd5\u3092\u5909\u9769\u305d\u3057\u3066\u9032\u5316\u3055\u305b\u308b\u80fd\u529b\u3092\u5099\u3048\u3066\u3044\u307e\u3059\u3002\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3078\u306e\u9700\u8981\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u5e02\u5834\u30b7\u30a7\u30a2\u62e1\u5927\u306e\u539f\u52d5\u529b\u3068\u306a\u3063\u3066\u304a\u308a\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/fy2023-business-results\">Genesys Cloud\u306e\u58f2\u4e0a\u306f\u524d\u5e74\u6bd4\u3067\u7d0450\uff05\u5897\u52a0\u3057\u30012023\u5e74\u5ea6\u306b\u306f\u7dcf\u58f2\u4e0a20\u5104\u30c9\u30eb\u3092\u7a81\u7834<\/a>\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u6700\u65b0\u30ec\u30dd\u30fc\u30c8\u300cForrester Wave\uff1a Contact Center as a Service\u300d\u3067\u306f\u3001 \u300cCCaaS\u30b7\u30b9\u30c6\u30e0\u306f\u9ad8\u5ea6\u306a\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u7528\u5316\u3059\u308b\u300d\u300c\u4e3b\u8981\u306aCCaaS\u30d9\u30f3\u30c0\u30fc\u306f\u3001\u9ad8\u5ea6\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u53ef\u80fd\u306b\u3059\u308b\u305f\u3081\u306b\u3001\u91cd\u8981\u306a\u9867\u5ba2\u60c5\u5831\u3092\u53d6\u5f97\u3057\u3001\u5229\u7528\u3059\u308b\u300d\u3068\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>Forrester\u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6226\u7565\u3092\u9ad8\u304f\u8a55\u4fa1\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068\u88fd\u54c1\u30d3\u30b8\u30e7\u30f3\u306e\u30af\u30e9\u30a4\u30c6\u30ea\u30a2\u3067\u6700\u9ad8\u5f97\u70b9\u306b\u8a55\u4fa1\u3057\u3066\u3044\u307e\u3059\u3002\u30ec\u30dd\u30fc\u30c8\u306b\u304a\u3044\u3066\u300c\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u5e45\u5e83\u3044\u6a5f\u80fd\u3092\u63d0\u4f9b\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u5e45\u5e83\u3044\u30d3\u30b8\u30e7\u30f3\u3092\u6301\u3063\u3066\u3044\u308b&#8230;\u305d\u306e\u512a\u308c\u305f\u30d3\u30b8\u30e7\u30f3\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u67a0\u3092\u8d85\u3048\u3001\u3059\u3079\u3066\u306e\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u9069\u7528\u3067\u304d\u308b\u300d\u3068\u30b3\u30e1\u30f3\u30c8\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u300c\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001Pointillist\u00ae\u306e\u8cb7\u53ce\u306b\u3088\u308b\u5f37\u529b\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\u3068\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u6700\u9069\u5316\u306e\u5e83\u7bc4\u306a\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u306b\u3088\u3063\u3066\u3001\u9a5a\u7570\u7684\u306a\u6a5f\u80fd\u306e\u5e83\u304c\u308a\u3092\u898b\u305b\u3066\u3044\u308b\u300d\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>Forrester Wave\u306f\u3001\u5e02\u5834\u306e\u30c8\u30c3\u30d7\u30d9\u30f3\u30c0\u30fc\u3092\u8a55\u4fa1\u3059\u308b\u3082\u306e\u3067\u3001\u30e9\u30dc\u306b\u304a\u3051\u308b\u8a55\u4fa1\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3001\u30c7\u30e2\u3001\u30ea\u30d5\u30a1\u30ec\u30f3\u30b9\u30e6\u30fc\u30b6\u30fc\u3068\u306e\u30c7\u30a3\u30b9\u30ab\u30c3\u30b7\u30e7\u30f3\u304b\u3089\u3001\u30a2\u30ca\u30ea\u30b9\u30c8\u306f\u88fd\u54c1\u306e\u80fd\u529b\u3092\u8a73\u7d30\u306b\u8a55\u4fa1\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/resources\/the-forrester-wave-contact-center-as-a-service?utm_source=press_release&amp;utm_medium=referral&amp;utm_campaign=forrester-CCaaS-wave\">\u300cThe Forrester Wave\u2122: Contact Center as a Service, Q1 2023\u300d\u306f\u3053\u3061\u3089<\/a>\u304b\u3089\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong><br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u4e16\u754c100\u30ab\u56fd\u4ee5\u4e0a\u306b\u304a\u3044\u3066\u3001\u6bce\u5e74\u6570\u767e\u5104\u4ef6\u306e\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u3001AI\u3001\u30c7\u30b8\u30bf\u30eb\u6280\u8853\u306e\u30d1\u30ef\u30fc\u3092\u901a\u3058\u3066\u3001\u4f01\u696d\u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30b9\u30b1\u30fc\u30eb\u53ef\u80fd\u3067\u5171\u611f\u6027\u306e\u9ad8\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30d3\u30b8\u30e7\u30f3\u3067\u3042\u308bExperience as a Service<sup>SM<\/sup>\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u3067\u306f\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30e2\u30fc\u30e1\u30f3\u30c8\u3092\u3064\u306a\u3050\u3068\u3068\u3082\u306b\u3001\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3082\u6539\u5584\u3057\u307e\u3059\u3002\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u6280\u8853\u3092\u30e2\u30c0\u30f3\u306a\u53ce\u76ca\u6e90\u306b\u5909\u3048\u308b\u3053\u3068\u3067\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u771f\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u5927\u898f\u6a21\u306b\u3001\u5171\u611f\u3092\u6301\u3063\u3066\u304b\u304b\u308f\u308a\u3001\u4fe1\u983c\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u80b2\u3080\u3053\u3068\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002\u8a73\u3057\u304f\u306f\u3001<a 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All rights reserved. Genesys, the Genesys logo, Genesys Cloud, and Experience as a Service are trademarks, service marks and\/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.<\/em><\/p>\n<p>\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e<br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8<br \/>\n\u6589\u85e4 \u54f2\u4e5f<br \/>\nTel: 03-5989-1430<br \/>\nEmail: <a href=\"mailto:tetsuya.saito@genesys.com\">tetsuya.saito@genesys.com<\/a><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u5e83\u5831\u4e8b\u52d9\u5c40\uff08Vertigo\u5185\uff09<br \/>\n\u30b6\u30d0\u30f4\u30a1\u30fb\u30a2\u30ec\u30af\u30b5\u30f3\u30c9\u30eb<br \/>\nTel: 080-4178-2393<br \/>\nEmail: <a href=\"mailto:alex@vertigo.jp\">alex@vertigo.jp<\/a>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !impo [&hellip;]<\/p>\n","protected":false},"author":344,"featured_media":0,"template":"","class_list":["post-471716","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"03\/30\/2023","utm_pass":false,"asset_expiration":"","enable_external_utm":false,"disable_chat":false,"meta_title":"","meta_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3053\u306e\u307b\u3069\u300cThe Forrester Wave\u2122: Contact Center as a Service, Q1 2023\u300d\u306b\u304a\u3044\u3066\u30ea\u30fc\u30c0\u30fc\u306b\u9078\u51fa\u3055\u308c\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3059\u3002","no_index":false,"no_follow":false,"meta_twitter_title":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001Forrester\u793e\u306e\u30af\u30e9\u30a6\u30c9\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30ec\u30dd\u30fc\u30c8\u3067\u30ea\u30fc\u30c0\u30fc\u4f01\u696d\u306b\u9078\u51fa","meta_twitter_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3053\u306e\u307b\u3069\u300cThe Forrester Wave\u2122: Contact Center as a Service, Q1 2023\u300d\u306b\u304a\u3044\u3066\u30ea\u30fc\u30c0\u30fc\u306b\u9078\u51fa\u3055\u308c\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3059\u3002","meta_facebook_title":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001Forrester\u793e\u306e\u30af\u30e9\u30a6\u30c9\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30ec\u30dd\u30fc\u30c8\u3067\u30ea\u30fc\u30c0\u30fc\u4f01\u696d\u306b\u9078\u51fa","meta_facebook_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3053\u306e\u307b\u3069\u300cThe Forrester Wave\u2122: Contact Center as a Service, Q1 2023\u300d\u306b\u304a\u3044\u3066\u30ea\u30fc\u30c0\u30fc\u306b\u9078\u51fa\u3055\u308c\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3059\u3002","custom_canonical_url":""},"news_date":"2023-03-30","_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/471716","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/344"}],"version-history":[{"count":2,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/471716\/revisions"}],"predecessor-version":[{"id":471718,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/471716\/revisions\/471718"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=471716"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}