{"id":470166,"date":"2023-03-16T19:37:11","date_gmt":"2023-03-17T02:37:11","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=470166"},"modified":"2023-03-16T19:37:11","modified_gmt":"2023-03-17T02:37:11","slug":"cx-future-of-work","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/cx-future-of-work","title":{"rendered":"CX\u306b\u304a\u3051\u308b\u300c\u4eba\u6750\u306e\u30d1\u30e9\u30c9\u30c3\u30af\u30b9\u300d\u3068\u306f\uff1f \u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u3053\u308c\u304b\u3089\u306e\u50cd\u304d\u65b9\u300d\u3068\u3044\u3046\u65b0\u305f\u306a\u8abf\u67fb\u30ec\u30dd\u30fc\u30c8\u3092\u767a\u8868"},"content":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1572299908147{padding-bottom: 0px !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text el_class=”pre_h1″]2023\u5e743\u670817\u65e5\uff08\u91d1\uff09[\/vc_column_text][vc_column_text]<\/p>\n

CX\u306b\u304a\u3051\u308b\u300c\u4eba\u6750\u306e\u30d1\u30e9\u30c9\u30c3\u30af\u30b9\u300d\u3068\u306f\uff1f<\/h1>\n

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[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1572297878492{padding-top: 0px !important;}”][vc_row][vc_column][vc_column_text]<\/p>\n

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\"\"\u00a0<\/span>\u7d44\u7e54\u304c\u305d\u306e\u9867\u5ba2\u306b\u3088\u308a\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u63d0\u4f9b\u3092\u8ffd\u6c42\u3057\u3066\u3044\u308b\u306a\u304b\u3001<\/span>CX<\/span>\u4eba\u6750\u6226\u7565\u3068\u4eba\u6750\u306e\u30cb\u30fc\u30ba\u3092\u518d\u691c\u8a0e\u3057\u3066\u3044\u308b\u7d44\u7e54\u304c\u73fe\u308c\u3066\u3044\u307e\u3059\u3002\u4eca\u5f8c<\/span>1<\/span>\u301c<\/span>2<\/span>\u5e74\u9593\u4fa1\u5024\u304c\u9ad8\u307e\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b<\/span>CX<\/span>\u30b9\u30ad\u30eb\u306b\u3064\u3044\u3066\u4f3a\u3063\u305f\u3068\u3053\u308d\u3001\u4eca\u5f8c\u306e\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u9867\u5ba2\u306e\u52d5\u5411\u306e\u7406\u89e3\u304b\u3089\u59cb\u307e\u308b\u3053\u3068\u304b\u3089\u3001\u56de\u7b54\u8005\u306e<\/span>98<\/span>\uff05\u304c\u300c\u30c7\u30fc\u30bf\u30fb\u5206\u6790\u30b9\u30ad\u30eb\u300d\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u30b9\u30ad\u30eb\u306f\u4eca\u5f8c\u306e\u30c7\u30d5\u30a1\u30af\u30c8\u30b9\u30bf\u30f3\u30c0\u30fc\u30c9\u306e\u30b9\u30ad\u30eb\u306e\u4e00\u3064\u3068\u306a\u308b\u3067\u3057\u3087\u3046\u3002\u305d\u308c\u306b\u6b21\u3044\u3067\u3001\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30d7\u30ed\u30bb\u30b9\u30fb\u30de\u30c3\u30d4\u30f3\u30b0\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u6700\u9069\u5316\u306e\u80fd\u529b\u300d\u304c\u6319\u304c\u308a\u3001\u56de\u7b54\u8005\u306e<\/span>94<\/span>\uff05\u304c\u91cd\u8981\u306a<\/span>CX<\/span>\u30b9\u30ad\u30eb\u3068\u3057\u3066\u4f4d\u7f6e\u4ed8\u3051\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u7d50\u679c\u306f\u3001<\/span>CX<\/span>\u3067\u306e\u30ad\u30e3\u30ea\u30a2\u3092\u76ee\u6307\u3059\u4eba\u6750\u306b\u6c42\u3081\u3089\u308c\u308b\u30b9\u30ad\u30eb\u306e\u9032\u5316\u3092\u8868\u3057\u3066\u3044\u308b\u3068\u540c\u6642\u306b\u3001\u7d44\u7e54\u304c\u65e2\u5b58\u306e\u4eba\u6750\u306b\u305d\u306e\u30b9\u30ad\u30eb\u3092\u8eab\u306b\u4ed8\u304f\u5341\u5206\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3068\u6280\u8853\u30b5\u30dd\u30fc\u30c8\u3092\u4e0e\u3048\u308b\u5fc5\u8981\u6027\u3082\u8868\u3057\u3066\u3044\u308b\u3068\u8a00\u3048\u305d\u3046\u3067\u3059\u3002<\/span><\/p>\n

\u300c<\/span>\u672c\u8abf\u67fb\u306e\u7d50\u679c\u304b\u3089\u3001\u7d44\u7e54\u306b\u3068\u3063\u3066\u9867\u5ba2\u3068\u306e\u63a5\u70b9\u3060\u3051\u3067\u306a\u304f\u3001\u5f93\u696d\u54e1\u3068\u306e\u63a5\u70b9\u306b\u304a\u3044\u3066\u3082\u67d4\u8edf\u6027\u3068\u3044\u3046\u8981\u7d20\u304c<\/span>CX<\/span>\u6226\u7565\u3067\u91cd\u8996\u3059\u308b\u5fc5\u8981\u304c\u308f\u304b\u308a\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u3067\u306f\u3001\u6b21\u4e16\u4ee3\u306e<\/span>CX<\/span>\u74b0\u5883\u306b\u3064\u306a\u304c\u308b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3068\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u63d0\u4f9b\u306b\u304a\u3044\u3066\u9ad8\u3044\u8cac\u4efb\u611f\u3092\u6301\u3063\u3066\u304a\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u307f\u306a\u3089\u305a\u3001\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u9ad8\u3081\u308b\u3053\u3068\u306b\u5f15\u304d\u7d9a\u304d\u53d6\u308a\u7d44\u3093\u3067\u307e\u3044\u308a\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u3002<\/span>\u300d\u3068\u3001<\/span>\u30b8\u30a7\u30cd\u30b7\u30b9\u65e5\u672c\u6cd5\u4eba\u4ee3\u8868\u306e\u30dd\u30fc\u30eb\u30fb\u4f0a\u85e4\u30fb\u30ea\u30c3\u30c1\u30fc\u306f\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n

\u30ec\u30dd\u30fc\u30c8\u306e\u8a73\u7d30\u30c7\u30fc\u30bf\u306b\u3064\u3044\u3066\u306f\u3001\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u3053\u308c\u304b\u3089\u306e\u50cd\u304d\u65b9<\/b>\u300d\u306e\u30ec\u30dd\u30fc\u30c8\u3092<\/span>\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/span><\/span><\/a><\/span>\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n

\u8abf\u67fb\u6982\u8981
\n<\/span><\/b><\/b>MIT Technology Review Insights <\/span>\u306f\u3001<\/span>2022<\/span>\u5e74<\/span>6<\/span>\u6708\u3068<\/span>7<\/span>\u6708\u306b\u3001<\/span>800<\/span>\u4eba\u306e\u30b7\u30cb\u30a2\u30d3\u30b8\u30cd\u30b9\u30ea\u30fc\u30c0\u30fc\u3092\u5bfe\u8c61\u306b\u8abf\u67fb\u3092\u5b9f\u65bd\u3057\u307e\u3057\u305f\u3002\u305d\u306e\u3046\u3061<\/span>27%<\/span>\u304c\u6700\u9ad8\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u8cac\u4efb\u8005\u306a\u3069\u306e\u7d4c\u55b6\u5e79\u90e8\u3067\u3001<\/span>23% <\/span>\u304c\u30bb\u30fc\u30eb\u30b9\u3068\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u8cac\u4efb\u8005\u3067\u3059\u3002\u56de\u7b54\u8005\u5168\u4f53\u306e<\/span>50%<\/span>\u306f\u53ce\u76ca<\/span>10<\/span>\u5104\u30c9\u30eb\u4ee5\u4e0a\u306e\u4f01\u696d\u306b\u6240\u5c5e\u3057\u3066\u3044\u307e\u3059\u3002<\/span>\u8abf\u67fb\u5bfe\u8c61\u8005\u306f\u3001\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\u3001\u30e8\u30fc\u30ed\u30c3\u30d1\u3001\u5317\u7c73\u3001\u5357\u7c73\u306e\u304a\u3088\u305d<\/span> 12<\/span>\u30ab\u56fd\u3092\u62e0\u70b9\u306b\u3057\u3066\u3044\u307e\u3059\u3002\u56de\u7b54\u8005\u306f\u3001\u6d88\u8cbb\u8ca1\u30fb\u5c0f\u58f2\u3001\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u3001\u4fdd\u967a\u3001\u60c5\u5831\u6280\u8853\u30fb\u901a\u4fe1\u3001\u88fd\u85ac\u3001\u533b\u7642\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u65c5\u884c\u3001\u30ec\u30b8\u30e3\u30fc\u3001\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u30b5\u30fc\u30d3\u30b9\u3001\u653f\u5e9c\u6a5f\u95a2\u306e<\/span> 9 <\/span>\u3064\u306e\u7570\u306a\u308b\u5206\u91ce\u304b\u3089\u5747\u7b49\u306b\u9078\u3070\u308c\u307e\u3057\u305f\u3002<\/span><\/p>\n

\u00a0<\/span>*1<\/span><\/sup>\u539a\u751f\u52b4\u50cd\u7701\u300e\u4ee4\u548c<\/span>4<\/span>\u5e74\u7248\u904e\u52b4\u6b7b\u7b49\u9632\u6b62\u5bfe\u7b56\u767d\u66f8\u300f\u3088\u308a\u53c2\u7167<\/span><\/p>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/span><\/b>
\n<\/span>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u4e16\u754c100<\/span>\u30ab\u56fd\u4ee5\u4e0a\u306b\u304a\u3044\u3066\u3001\u6bce\u5e74\u6570\u767e\u5104\u4ef6\u306e\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u3001AI<\/span>\u3001\u30c7\u30b8\u30bf\u30eb\u6280\u8853\u306e\u30d1\u30ef\u30fc\u3092\u901a\u3058\u3066\u3001\u4f01\u696d\u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30b9\u30b1\u30fc\u30eb\u53ef\u80fd\u3067\u5171\u611f\u6027\u306e\u9ad8\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30d3\u30b8\u30e7\u30f3\u3067\u3042\u308b<\/span>Experience as a Service\u00ae\ufe0e<\/sup><\/span>\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u3067\u306f\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30e2\u30fc\u30e1\u30f3\u30c8\u3092\u3064\u306a\u3050\u3068\u3068\u3082\u306b\u3001\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3082\u6539\u5584\u3057\u307e\u3059\u3002<\/span>\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u6280\u8853\u3092\u30e2\u30c0\u30f3\u306a\u53ce\u76ca\u6e90\u306b\u5909\u3048\u308b\u3053\u3068\u3067\u3001<\/span>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u771f\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u5927\u898f\u6a21\u306b\u3001\u5171\u611f\u3092\u6301\u3063\u3066\u304b\u304b\u308f\u308a\u3001\u4fe1\u983c\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u80b2\u3080\u3053\u3068\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002\u8a73\u3057\u304f\u306f\u3001<\/span>www.genesys.com\/ja-jp<\/span><\/a><\/span>\u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/span><\/p>\n

\u00a92023 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Multicloud CX, Genesys DX and Experience as a Service are trademarks, service marks and\/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.\u202f <\/span><\/i><\/p>\n

\u00a0<\/span><\/p>\n

\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e
\n<\/span>\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e
\n\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8
\n<\/span>\u6589\u85e4<\/span> \u54f2\u4e5f
\n<\/span>Tel: 03-5989-1430
\nEmail: <\/span>tetsuya.saito@genesys.com<\/span><\/a><\/span><\/p>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u5e83\u5831\u4e8b\u52d9\u5c40\uff08<\/span>Vertigo<\/span>\u5185\uff09
\n<\/span>\u30b6\u30d0\u30f4\u30a1\u30fb\u30a2\u30ec\u30af\u30b5\u30f3\u30c9\u30eb
\n<\/span>Tel: 080-4178-2393
\n<\/span>Email: <\/span>alex@vertigo.jp<\/span><\/a><\/span><\/p>\n

\u00a0[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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