{"id":469603,"date":"2023-03-13T20:14:57","date_gmt":"2023-03-14T03:14:57","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=469603"},"modified":"2023-03-13T20:36:11","modified_gmt":"2023-03-14T03:36:11","slug":"fy2023-business-results","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/fy2023-business-results","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u30012023\u4f1a\u8a08\u5e74\u5ea6\u306e\u597d\u696d\u7e3e\u3092\u767a\u8868"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text el_class=&#8221;pre_h1&#8243;]2023\u5e743\u670814\u65e5 [\u65e5\u672c\u8a9e\u8a33][\/vc_column_text][vc_column_text]<\/p>\n<h1>\u30b8\u30a7\u30cd\u30b7\u30b9\u30012023\u4f1a\u8a08\u5e74\u5ea6\u306e\u597d\u696d\u7e3e\u3092\u767a\u8868<\/h1>\n<h2>Genesys Cloud\u306e\u58f2\u4e0a\u3052\u9ad8\u306f\u524d\u5e74\u6bd4\u7d0450\uff05\u306e\u6210\u9577\u3067\u3001\u58f2\u4e0a\u9ad820\u5104\u30c9\u30eb\u3092\u7a81\u7834<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text]<strong>\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3 <\/strong><strong>\u2014 2023<\/strong><strong>\u5e74<\/strong><strong>3<\/strong><strong>\u67087<\/strong><strong>\u65e5 <\/strong><strong>\u2014<\/strong> \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30af\u30e9\u30a6\u30c9\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b<a href=\"http:\/\/www.genesys.com\/ja-jp\">\u30b8\u30a7\u30cd\u30b7\u30b9\u00ae\ufe0e<\/a>\u306f\u30012023\u4f1a\u8a08\u5e74\u5ea6\uff082022\u5e742\u67081\u65e5\u304b\u30892023\u5e741\u670831\u65e5\u307e\u3067\uff09\u306e\u30cf\u30a4\u30e9\u30a4\u30c8\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u30022023\u5e74\u5ea6\u3082\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u597d\u8abf\u306a\u52e2\u3044\u3092\u7dad\u6301\u3057\u3001\u58f2\u4e0a\u9ad8\u306f20\u5104\u7c73\u30c9\u30eb\u3092\u7a81\u7834\u3057\u307e\u3057\u305f\u3002Genesys Cloud\u2122\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u5e02\u5834\u30b7\u30a7\u30a2\u3092\u3055\u3089\u306b\u62e1\u5927\u3057\u3001\u58f2\u4e0a\u9ad8\u306f\u524d\u5e74\u6bd4\u7d0450%\u5897\u306e8\u5104\u7c73\u30c9\u30eb\u8d85\u3001\u7b2c4\u56db\u534a\u671f\u306b\u306f\u904e\u53bb\u6700\u5927\u306e\u65b0\u898f\u53d7\u6ce8\u4ef6\u6570\u3092\u9054\u6210\u3057\u307e\u3057\u305f\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u30012022\u5e74\u306e<a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=3801864-1&amp;h=2096675789&amp;u=https%3A%2F%2Fwww.genesys.com%2Fresources%2Fgartner-magic-quadrant-for-contact-center-as-a-service&amp;a=Magic+Quadrant%E2%84%A2+for+Contact+Center+as+a+Service\">Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service (CCaaS)<sup> i<\/sup><\/a>\u306b\u304a\u3044\u3066\u3001\u305d\u306e\u5b9f\u884c\u80fd\u529b\u3068\u30d3\u30b8\u30e7\u30f3\u306e\u5b8c\u5168\u6027\u304b\u3089\u30ea\u30fc\u30c0\u30fc\u306b\u9078\u51fa\u3055\u308c\u305f\u306e\u306b\u52a0\u3048\u3001<a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=3801864-1&amp;h=1302569199&amp;u=https%3A%2F%2Fwww.genesys.com%2Fresources%2Fcritical-capabilities-for-contact-center-as-a-service&amp;a=Gartner+Critical+Capabilities\">Gartner Critical Capabilities<sup> ii<\/sup><\/a>\u30ec\u30dd\u30fc\u30c8\u306b\u304a\u3044\u3066\u30015\u3064\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u306e\u3046\u30613\u3064\u30671\u4f4d\u3092\u7372\u5f97\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u300c\u4e0d\u78ba\u5b9f\u6027\u306e\u9ad8\u3044\u73fe\u5728\u306e\u7d4c\u6e08\u4e0b\u306b\u304a\u3044\u3066\u3001\u9867\u5ba2\u3084\u5f93\u696d\u54e1\u306e\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u7372\u5f97\u3057\u3001\u6700\u7d42\u7684\u306b\u5229\u76ca\u306b\u3064\u306a\u3052\u308b\u305f\u3081\u306b\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u91cd\u8981\u6027\u304c\u9ad8\u307e\u3063\u3066\u304d\u3066\u3044\u307e\u3059\u3002\u30c7\u30b8\u30bf\u30eb\u5316\u304c\u9032\u3080\u72b6\u6cc1\u306b\u304a\u3044\u3066\u3001\u4eba\u304c\u4ecb\u3055\u306a\u3044\u53d6\u5f15\u3092\u500b\u4eba\u7684\u306a\u3064\u306a\u304c\u308a\u306b\u8ee2\u63db\u3059\u308b\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u3001\u4f01\u696d\u306f\u30b2\u30fc\u30e0\u30c1\u30a7\u30f3\u30b8\u30e3\u30fc\u3068\u306a\u308b\u3068\u898b\u3066\u3044\u307e\u3059\u3002Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u4f01\u696d\u3084\u7d44\u7e54\u304c\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3092\u9769\u65b0\u3057\u3001\u5171\u611f\u7684\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u5927\u898f\u6a21\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3059\u308b\u67d4\u8edf\u6027\u3068\u6d41\u52d5\u6027\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u3057\u3066\u3001\u4f01\u696d\u3084\u7d44\u7e54\u304c\u4eba\u3005\u3068\u3064\u306a\u304c\u308a\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30c7\u30fc\u30bf\u3092\u7d71\u5408\u3057\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u6700\u9069\u5316\u3057\u3001\u305d\u306e\u7d50\u679c\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u5dee\u5225\u5316\u8981\u7d20\u3078\u3068\u5909\u9769\u3001\u305d\u3057\u3066\u9032\u5316\u3055\u305b\u308b\u80fd\u529b\u3092\u5099\u3048\u3066\u3044\u307e\u3059\u3002\u300d\u3068\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306eCEO\u517c\u4f1a\u9577\u3067\u3042\u308b\u30c8\u30cb\u30fc\u30fb\u30d9\u30a4\u30c4\u306f\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e2023\u4f1a\u8a08\u5e74\u5ea6\u306b\u304a\u3051\u308b\u4e3b\u306a\u30cf\u30a4\u30e9\u30a4\u30c8<\/strong><\/p>\n<ul>\n<li>\u58f2\u4e0a\u9ad8\u304c20\u5104\u7c73\u30c9\u30eb\u3092\u7a81\u7834<\/li>\n<li>Genesys Cloud\u306e\u58f2\u4e0a\u3052\u9ad8\u306f8\u5104\u7c73\u30c9\u30eb\u4ee5\u4e0a\u3001\u524d\u5e74\u6bd4\u7d0450\uff05\u5897<\/li>\n<li>\u5317\u7c73\u4ee5\u5916\u306e\u5730\u57df\u306e\u58f2\u4e0a\u9ad8\u304c\u7d0445\uff05<\/li>\n<li>Genesys Cloud\u306e\u7b2c4\u56db\u534a\u671f\u306b\u304a\u3051\u308b\u7d14\u53ce\u76ca\u7dad\u6301\u7387\u306f120%\u4ee5\u4e0a<\/li>\n<li>100\u4e07\u7c73\u30c9\u30eb\u4ee5\u4e0a\u306e\u5e74\u9593\u7d4c\u5e38\u53ce\u76ca\uff08ARR\uff09\u306e\u9867\u5ba2\u6570\u304c400\u793e\u4ee5\u4e0a\uff08\u3046\u3061200\u793e\u306fGenesys Cloud\u306e\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\uff09<\/li>\n<li>Genesys Cloud\u306e\u4e0a\u4f4d50\u793e\u306e\u5e73\u5747\u5229\u7528\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u6570\u306f\u7d048000\u4eba\u3068\u524d\u5e74\u6bd4\u3067\u7d0430\uff05\u5897\u52a0<\/li>\n<li>Genesys Cloud\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u58f2\u4e0a\u7dcf\u5229\u76ca\u7387\u304c80\uff05\u4ee5\u4e0a\u306b\u5230\u9054<\/li>\n<li>\u8abf\u6574\u5f8cEBITDA\u30de\u30fc\u30b8\u30f3\u304c20\uff05\u4e2d\u76e4\u3001\u73fe\u91d1\u304a\u3088\u3073\u73fe\u91d1\u540c\u7b49\u7269\u304c5\u5104\u7c73\u30c9\u30eb\u4ee5\u4e0a\u3068\u306a\u308b\u306a\u3069\u3001\u9ad8\u3044\u53ce\u76ca\u6027\u3068\u6d41\u52d5\u6027\u3092\u5b9f\u73fe<sup>iii<\/sup><\/li>\n<li>Genesys Cloud\u3092\u4e16\u754c12\u306e\u30b3\u30a2\u30ea\u30fc\u30b8\u30e7\u30f3\u30684\u3064\u306e\u30b5\u30c6\u30e9\u30a4\u30c8\u30ea\u30fc\u30b8\u30e7\u30f3\u306b\u62e1\u5927\u3002\u65b0\u305f\u306b\u30d1\u30ea\u3001\u30b8\u30e3\u30ab\u30eb\u30bf\u3001\u9999\u6e2f\u306e3\u3064\u306e\u30b5\u30c6\u30e9\u30a4\u30c8\u30ea\u30fc\u30b8\u30e7\u30f3\u3092\u958b\u8a2d\u3002Genesys Cloud\u306e\u30b5\u30fc\u30d3\u30b9\u306f\u3001Amazon Web Services\uff08AWS\uff09\u306e\u30ea\u30fc\u30b8\u30e7\u30f3\u3068AWS Availability Zone\u3067\u5c55\u958b\u3002<\/li>\n<\/ul>\n<p><strong>\u696d\u754c\u304b\u3089\u306e\u8a55\u4fa1<\/strong><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u304a\u3051\u308b\u30de\u30fc\u30b1\u30c3\u30c8\u30fb\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3001\u5b9f\u884c\u529b\u3001\u5168\u5f93\u696d\u54e1\u306e\u30cb\u30fc\u30ba\u3068\u6210\u9577\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u8077\u5834\u6587\u5316\u306e\u91b8\u6210\u306a\u3069\u304c\u8a55\u4fa1\u3055\u308c\u3001\u696d\u754c\u304b\u3089\u7d99\u7d9a\u7684\u306b\u8a55\u4fa1\u3055\u308c\u69d8\u3005\u306a\u30a2\u30ef\u30fc\u30c9\u3092\u53d7\u8cde\u3057\u3066\u3044\u307e\u3059\u3002\u6628\u4f1a\u8a08\u5e74\u5ea6\u306e\u4e3b\u306a\u8868\u5f70\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n<ul>\n<li><a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=3801864-1&amp;h=3396058968&amp;u=https%3A%2F%2Fwww.genesys.com%2Fresources%2Fthe-forrester-wave-customer-journey-orchestration&amp;a=The+Forrester+Wave%E2%84%A2\">The Forrester Wave\u2122\u300cJourney Orchestration Platforms, Q2 2022<sup>iv<\/sup>\u300d<\/a>\u306b\u304a\u3044\u3066\u30ea\u30fc\u30c0\u30fc\u306b\u8a8d\u5b9a\u3055\u308c\u305f\u307b\u304b\u3001<a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=3801864-1&amp;h=144382251&amp;u=https%3A%2F%2Fwww.genesys.com%2Fresources%2Fomdia-universe-customer-engagement-platforms&amp;a=Omdia+Universe\">Omdia Universe\u300cCustomer Engagement Platforms, 2022-2023<sup>v<\/sup>\u300d<\/a>\u306b\u304a\u3044\u3066\u3001\u55b6\u696d\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30b5\u30fc\u30d3\u30b9\u306a\u3069\u3001\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3068\u4f53\u9a13\u3092\u3064\u306a\u3050\u4e0a\u3067\u975e\u5e38\u306b\u91cd\u8981\u3068\u306a\u308b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3051\u308b\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u63d0\u4f9b\u3092\u5b9f\u73fe\u3059\u308b\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u6a5f\u80fd\u304c\u8a55\u4fa1<\/li>\n<li><a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=3801864-1&amp;h=3608052197&amp;u=https%3A%2F%2Fwww.genesys.com%2Fresources%2Fidc-peerscape-lessons-learned-implementing-conversational-ai&amp;a=IDC+PeerScape%3A\">IDC PeerScape\u300cCustomer Engagement Platforms, 2022-2023<sup>vi<\/sup>\u300d<\/a>\u306b\u304a\u3044\u3066\u5dee\u5225\u5316\u3055\u308c\u305fAI\u3068\u81ea\u52d5\u5316\u6a5f\u80fd\u304c\u9867\u5ba2\u306eROI\u3092\u4fc3\u9032\u3059\u308b\u3068\u8a55\u4fa1<\/li>\n<li><a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=3801864-1&amp;h=3213551152&amp;u=https%3A%2F%2Fwww.genesys.com%2Fcampaign%2F1-in-cloud-contact-center-innovation-globally&amp;a=Frost+and+Sullivan\">Frost and Sullivan<sup>vii<\/sup><\/a>\u304b\u3089\u30af\u30e9\u30a6\u30c9\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30ea\u30fc\u30c0\u30fc\u4f4d\u7f6e\u4ed8\u3051\u3089\u308c\u308b\u3068\u3068\u3082\u306b\u3001\u5168\u4e16\u754c\u306b\u304a\u3044\u3066\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u30671\u4f4d\u3092\u7372\u5f97<\/li>\n<li><a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=3801864-1&amp;h=4172403633&amp;u=https%3A%2F%2Fwww.genesys.com%2Fresources%2Fthe-forrester-new-wave-conversation-automation-solutions-20-q3-2022&amp;a=Forrester+New+Wave%E2%84%A2\">Forrester New Wave\u2122\u300cConversation Automation Solutions, Q3 2022<sup>viii<\/sup>\u300d<\/a>\u306b\u304a\u3044\u3066\u3001ai\u00ae 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\/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u4e16\u754c100\u30ab\u56fd\u4ee5\u4e0a\u306b\u304a\u3044\u3066\u3001\u6bce\u5e74\u6570\u767e\u5104\u4ef6\u306e\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u3001AI\u3001\u30c7\u30b8\u30bf\u30eb\u6280\u8853\u306e\u30d1\u30ef\u30fc\u3092\u901a\u3058\u3066\u3001\u4f01\u696d\u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30b9\u30b1\u30fc\u30eb\u53ef\u80fd\u3067\u5171\u611f\u6027\u306e\u9ad8\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30d3\u30b8\u30e7\u30f3\u3067\u3042\u308bExperience as a Service<sup>SM<\/sup>\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u3067\u306f\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30e2\u30fc\u30e1\u30f3\u30c8\u3092\u3064\u306a\u3050\u3068\u3068\u3082\u306b\u3001\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3082\u6539\u5584\u3057\u307e\u3059\u3002\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u6280\u8853\u3092\u30e2\u30c0\u30f3\u306a\u53ce\u76ca\u6e90\u306b\u5909\u3048\u308b\u3053\u3068\u3067\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u771f\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u5927\u898f\u6a21\u306b\u3001\u5171\u611f\u3092\u6301\u3063\u3066\u304b\u304b\u308f\u308a\u3001\u4fe1\u983c\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u80b2\u3080\u3053\u3068\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002\u8a73\u3057\u304f\u306f\u3001<a href=\"http:\/\/www.genesys.com\/ja-jp\">www.genesys.com\/ja-jp<\/a>\u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n<p><strong>\u696d\u7e3e\u306e\u4e8b\u524d\u767a\u8868\u306b\u3064\u3044\u3066<\/strong><br \/>\n\u672c\u30d7\u30ec\u30b9\u30ea\u30ea\u30fc\u30b9\u306b\u8a18\u8f09\u3055\u308c\u3066\u3044\u308b2023\u5e741\u670831 \u65e5\u306b\u7d42\u4e86\u3059\u308b\u4f1a\u8a08\u5e74\u5ea6\u306e\u696d\u7e3e\u306f\u66ab\u5b9a\u6c7a\u7b97\u306b\u3088\u308b\u3082\u306e\u3067\u3001\u73fe\u6642\u70b9\u3067\u5f79\u54e1\u304c\u628a\u63e1\u3057\u3066\u3044\u308b\u3082\u306e\u3068\u306a\u308a\u3001\u53ce\u76ca\u8a08\u7b97\u66f8\u306b\u3088\u308b\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u5f53\u793e\u306e\u6c7a\u7b97\u306b\u5411\u3051\u3066\u76e3\u67fb\u306e\u7d50\u679c\u3001\u6700\u7d42\u8abf\u6574\u3001\u307e\u305f\u672c\u30ea\u30ea\u30fc\u30b9\u306e\u767a\u8868\u65e5\u304b\u3089\u6c7a\u7b97\u307e\u3067\u306b\u751f\u3058\u5f97\u308b\u5c55\u958b\u306b\u3088\u308a\u53ce\u76ca\u8a08\u7b97\u66f8\u306e\u696d\u7e3e\u306f\u7570\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><em>\u00a92023 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Multicloud CX, Genesys DX and Experience as a Service are trademarks, service marks and\/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.\u202f <\/em><\/p>\n<p>i Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, Pankil Sheth, 22 August 2022<br \/>\nGartner and Magic Quadrant are registered trademarks of Gartner, Inc. and\/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.<\/p>\n<p>ii Gartner, Critical Capabilities for Contact Center as a Service, Steve Blood, Pri Rathnayake, Pankil Sheth, Drew Kraus, 23, August, 2022.<\/p>\n<p>Gartner Disclaimer:<br \/>\nGartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner&#8217;s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<br \/>\nThis Magic Quadrant was earlier named as Magic Quadrant for Contact Center as a Service, North America and Magic Quadrant for Contact Center as a Service, Western Europe till 2019 Genesys was referred to Interactive Intelligence in the 2015 &amp; 2016 Magic Quadrant report.<\/p>\n<p>iii (1) Adjusted EBITDA represents Earnings before Interest, Taxes, Depreciation &amp; Amortization, plus other adjustments such as one-time expenses, restructuring charges and stock-based compensation expense<\/p>\n<p>iv The Forrester Wave: Journey Orchestration Platforms, Q2 2022, Forrester Research, Inc, Joana de Quintanilla, Paul McKay, June 27, 2022<\/p>\n<p>v Omdia Universe: Customer Engagement Platforms, 2022-23 Report<\/p>\n<p>vi IDC PeerScape: Lessons Learned From Implementing Conversational AI, (IDC #US47715822, June 2022)<\/p>\n<p>vii Frost Cloud Contact Center report series:Frost Radar\u2122: North American Enterprise Cloud Contact Center Market, 2022, published October 28, 2022<\/p>\n<p>Frost Radar\u2122: Latin American Cloud Contact Center Market, 2021, published August 18, 2021<\/p>\n<p>Frost Radar\u2122: Asia-Pacific Cloud Contact Center Services, 2022, published March 11, 2022<\/p>\n<p>Frost Radar\u2122: European Contact Center as a Service (CCaaS) Market, 2021, published March 3, 2022<\/p>\n<p>viii The Forrester New Wave: Conversation Automation Solutions, Q3 2022, Forrester Research, Inc. Jessie Johnson, Steven Casey, Faith Born, Arianne Burnette, September 1, 2022<\/p>\n<p>&nbsp;<\/p>\n<p>\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e<br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8<br \/>\n\u6589\u85e4 \u54f2\u4e5f<br \/>\nTel: 03-5989-1430<br \/>\nEmail: <a href=\"mailto:tetsuya.saito@genesys.com\">tetsuya.saito@genesys.com<\/a><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u5e83\u5831\u4e8b\u52d9\u5c40\uff08Vertigo\u5185\uff09<br \/>\n\u30b6\u30d0\u30f4\u30a1\u30fb\u30a2\u30ec\u30af\u30b5\u30f3\u30c9\u30eb<br \/>\nTel: 080-4178-2393<br \/>\nEmail: <a href=\"mailto:alex@vertigo.jp\">alex@vertigo.jp<\/a>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !impo [&hellip;]<\/p>\n","protected":false},"author":344,"featured_media":0,"template":"","class_list":["post-469603","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"03\/14\/2023","utm_pass":false,"asset_expiration":"","enable_external_utm":false,"disable_chat":false,"meta_title":"","meta_description":"2023\u5e74\u4f1a\u8a08\u5e74\u5ea6\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u58f2\u4e0a\u9ad8\u306f20\u5104\u7c73\u30c9\u30eb\u3092\u7a81\u7834\u3002Genesys Cloud\u2122\u306e\u58f2\u4e0a\u9ad8\u306f\u524d\u5e74\u6bd4\u7d0450%\u5897\u306e8\u5104\u7c73\u30c9\u30eb\u8d85\u3001\u7b2c4\u56db\u534a\u671f\u306b\u306f\u904e\u53bb\u6700\u5927\u306e\u65b0\u898f\u53d7\u6ce8\u4ef6\u6570\u3092\u9054\u6210\u3057\u307e\u3057\u305f\u3002","no_index":false,"no_follow":false,"meta_twitter_title":"\u30b8\u30a7\u30cd\u30b7\u30b9\u30012023\u4f1a\u8a08\u5e74\u5ea6\u306e\u597d\u696d\u7e3e\u3092\u767a\u8868","meta_twitter_description":"2023\u5e74\u4f1a\u8a08\u5e74\u5ea6\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u58f2\u4e0a\u9ad8\u306f20\u5104\u7c73\u30c9\u30eb\u3092\u7a81\u7834\u3002Genesys Cloud\u2122\u306e\u58f2\u4e0a\u9ad8\u306f\u524d\u5e74\u6bd4\u7d0450%\u5897\u306e8\u5104\u7c73\u30c9\u30eb\u8d85\u3001\u7b2c4\u56db\u534a\u671f\u306b\u306f\u904e\u53bb\u6700\u5927\u306e\u65b0\u898f\u53d7\u6ce8\u4ef6\u6570\u3092\u9054\u6210\u3057\u307e\u3057\u305f\u3002","meta_facebook_title":"\u30b8\u30a7\u30cd\u30b7\u30b9\u30012023\u4f1a\u8a08\u5e74\u5ea6\u306e\u597d\u696d\u7e3e\u3092\u767a\u8868","meta_facebook_description":"2023\u5e74\u4f1a\u8a08\u5e74\u5ea6\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u58f2\u4e0a\u9ad8\u306f20\u5104\u7c73\u30c9\u30eb\u3092\u7a81\u7834\u3002Genesys Cloud\u2122\u306e\u58f2\u4e0a\u9ad8\u306f\u524d\u5e74\u6bd4\u7d0450%\u5897\u306e8\u5104\u7c73\u30c9\u30eb\u8d85\u3001\u7b2c4\u56db\u534a\u671f\u306b\u306f\u904e\u53bb\u6700\u5927\u306e\u65b0\u898f\u53d7\u6ce8\u4ef6\u6570\u3092\u9054\u6210\u3057\u307e\u3057\u305f\u3002","custom_canonical_url":""},"news_date":"2023-03-14","_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/469603","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/344"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/469603\/revisions"}],"predecessor-version":[{"id":572378,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/469603\/revisions\/572378"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=469603"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}