{"id":461442,"date":"2022-12-15T19:33:29","date_gmt":"2022-12-16T03:33:29","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=461442"},"modified":"2022-12-15T19:33:29","modified_gmt":"2022-12-16T03:33:29","slug":"executive-appointment-2022","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/executive-appointment-2022","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u65b0\u305f\u306a\u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u5c31\u4efb\u3092\u767a\u8868"},"content":{"rendered":"

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[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1572297878492{padding-top: 0px !important;}”][vc_row][vc_column][vc_column_text]\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3 <\/strong>\u2014 2022<\/strong>\u5e74<\/strong>12<\/strong>\u67088\u65e5 <\/strong>\u2014<\/strong> \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u00ae\ufe0e<\/a>\u306f\u672c\u65e5\u3001\u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u30fb\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u30c1\u30fc\u30e0\u306e\u4f53\u5236\u5909\u66f4\u3092\u304a\u77e5\u3089\u305b\u3057\u307e\u3059\u3002\u65b0\u305f\u306bOlivier Jouve\uff08\u30aa\u30ea\u30f4\u30a3\u30a8\u30fb\u30b8\u30e5\u30fc\u30d6\uff09\u304cGenesys Cloud\u2122\ufe0f\u306e\u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u30fb\u30d0\u30a4\u30b9\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u517c\u30bc\u30cd\u30e9\u30eb\u30fb\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u304b\u3089\u6700\u9ad8\u30d7\u30ed\u30c0\u30af\u30c8\u8cac\u4efb\u8005\uff08CPO\uff09\u306b\u5c31\u4efb\u3057\u3001Barbara Holzapfel\uff08\u30d0\u30eb\u30d0\u30e9\u30fb\u30db\u30eb\u30c4\u30a2\u30d7\u30d5\u30a7\u30eb\uff09\u306f\u65b0\u3057\u304f\u6700\u9ad8\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u8cac\u4efb\u8005\uff08CMO\uff09\u306b\u5c31\u4efb\u3057\u307e\u3057\u305f\u3002<\/p>\n

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\n<\/strong>Genesys Cloud\u3092\u727d\u5f15\u3057\u305f\u3053\u308c\u307e\u3067\u306e5\u5e74\u9593\u3067\u3001Jouve\u306f\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5e74\u5e73\u5747\u6210\u9577\u7387\uff08CAGR\uff09\u3092100\uff05\u4ee5\u4e0a\u306b\u5f15\u304d\u4e0a\u3052\u307e\u3057\u305f\u3002\u307e\u305f\u3001Genesys Cloud\u306f\u30ac\u30fc\u30c8\u30ca\u30fc\u793e\u00ae\ufe0e\u306b\u300cMagic Quadrant\u2122\ufe0f for Contact Center as a Service\u300d\u306b\u304a\u3051\u308b\u300c\u30ea\u30fc\u30c0\u30fc\u300d\u306b\u4f4d\u7f6e\u4ed8\u3051\u3089\u308c\u3066\u3044\u307e\u3059\u3002\u3055\u3089\u306b\u3001ForresterI<\/sup>\u3084Frost and SullivanII<\/sup>\u3092\u306f\u3058\u3081\u3068\u3057\u305f\u8abf\u67fb\u4f1a\u793e\u304c\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3001\u4f1a\u8a71\u578bAI\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3001\u305d\u3057\u3066CCaaS\u306e\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u8a55\u4fa1\u3057\u3066\u3044\u307e\u3059\u3002\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30c7\u30d5\u30a1\u30af\u30c8\u30fb\u30b9\u30bf\u30f3\u30c0\u30fc\u30c9\u3068\u3057\u3066\u3001Genesys Cloud\u306f\u73fe\u57284,000\u793e\u300180\u4e07\u4eba\u4ee5\u4e0a\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u304a\u308a\u3001Uber\u3001TechStyle\u3001Quicken\u3001DirectTV\u3001Electrolux\u3001Siemens Healthineers\u3001BBVA\u3092\u542b\u3080\u4e16\u754c\u3067\u6700\u3082\u6709\u540d\u306a\u30d6\u30e9\u30f3\u30c9\u3092\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u4eca\u5f8c\u3001Jouve\u306f\u6700\u9ad8\u30d7\u30ed\u30c0\u30af\u30c8\u8cac\u4efb\u8005\u3068\u3057\u3066\u3001Genesys Cloud\u3001Genesys Engage\u3001Pointillist\u3001PureConnect\u3092\u542b\u3080\u30b8\u30a7\u30cd\u30b7\u30b9\u5168\u4f53\u306e\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u306e\u65b9\u5411\u6027\u3068\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u727d\u5f15\u3057\u307e\u3059\u3002\u30d7\u30ed\u30c0\u30af\u30c8\u3001\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u3001\u30c7\u30b8\u30bf\u30eb\u30c1\u30fc\u30e0\u306e\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u5e02\u5834\u3067\u306e\u8db3\u5834\u3092\u56fa\u3081\u3001\u5168\u4e16\u754c\u306e\u4f01\u696d\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3001\u9867\u5ba2\u63a5\u70b9\u3001\u30c1\u30e3\u30cd\u30eb\u306e\u7d71\u5408\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002<\/p>\n

\u300c\u6628\u4eca\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30d9\u30f3\u30c0\u30fc\u3084\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u5897\u52a0\u3059\u308b\u4e00\u65b9\u3067\u3001\u591a\u304f\u306e\u4f01\u696d\u306f\u81ea\u793e\u306e\u9867\u5ba2\u306e\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u628a\u63e1\u306b\u82e6\u616e\u3057\u3066\u3044\u307e\u3059\u3002\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3067\u306f\u3001\u305d\u3046\u3044\u3063\u305f\u4f01\u696d\u306b\u304a\u3044\u3066\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3068\u9867\u5ba2\u63a5\u70b9\u3092\u7d50\u3073\u3064\u3051\u308b\u3088\u3046\u306b\u30b5\u30dd\u30fc\u30c8\u3057\u3001\u4e00\u4eba\u4e00\u4eba\u306e\u9867\u5ba2\u304c\u7406\u89e3\u3055\u308c\u3066\u3044\u308b\u6c17\u6301\u3061\u306b\u306a\u308b\u3088\u3046\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u307e\u3059\u3002Genesys Cloud\u3067\u306f\u3001\u672a\u6765\u306e\u5e02\u5834\u306e\u571f\u53f0\u3092\u7bc9\u304d\u4e0a\u3052\u308b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002\u300d\u3068\u3001\u81ea\u8eab\u306e\u65b0\u305f\u306a\u30dd\u30b8\u30b7\u30e7\u30f3\u306b\u3064\u3044\u3066Jouve\u6c0f\u306f\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

Experience as a Service<\/strong>\u30ab\u30c6\u30b4\u30ea\u30fc\u306e\u8a8d\u77e5\u5ea6\u3068\u5e02\u5834\u62e1\u5f35\u306e\u5f37\u5316\u3078
\n<\/strong>20\u5e74\u4ee5\u4e0a\u306b\u308f\u305f\u308bB2B\u3084B2C\u4f01\u696d\u3067\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3068\u30d3\u30b8\u30cd\u30b9\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u7d4c\u9a13\u3092\u6301\u3064Holzapfel\u306f\u3001\u6210\u9577\u306e\u4fc3\u9032\u3001\u898f\u6a21\u306e\u62e1\u5927\u3001\u30d6\u30e9\u30f3\u30c9\u8a55\u4fa1\u3092\u78ba\u7acb\u3057\u3066\u304d\u305f\u7d4c\u9a13\u3092\u6d3b\u304b\u3057\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306eExperience as a Service\u30ab\u30c6\u30b4\u30ea\u30fc\u306b\u304a\u3051\u308b\u5e02\u5834\u62e1\u5f35\u3092\u52a0\u901f\u3057\u3066\u3044\u304d\u307e\u3059\u3002\u3053\u308c\u307e\u3067SAP\u306eSaaS\u3078\u306e\u79fb\u884c\u3001\u30d5\u30a3\u30f3\u30c6\u30c3\u30af2\u793e\u306eCMO\u3068\u3057\u3066\u8fc5\u901f\u306a\u6210\u9577\u306e\u727d\u5f15\u3001Microsoft\u306e\u6559\u80b2\u30d3\u30b8\u30cd\u30b9\u3092\u7387\u3044\u3066\u304d\u305fHolzapfel\u306f\u3001\u9769\u65b0\u7684\u306a\u30bd\u30fc\u30c8\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u3001\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u306e\u9700\u8981\u5275\u51fa\u3001\u305d\u3057\u3066\u30d6\u30e9\u30f3\u30c9\u3001\u30e1\u30c7\u30a3\u30a2\u3001\u30d1\u30fc\u30c8\u30ca\u30fc\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6226\u7565\u3092\u901a\u3057\u3066\u30d3\u30b8\u30cd\u30b9\u30fb\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u3092\u63a8\u9032\u3059\u308b\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u306e\u5b9f\u7e3e\u3092\u6301\u3061\u307e\u3059\u3002<\/p>\n

\u30b8\u30a7\u30cd\u30b7\u30b9CMO\u5c31\u4efb\u4ee5\u524d\u3001Holzapfel\u306fMicrosoft\u3067\u30a8\u30c7\u30e5\u30b1\u30fc\u30b7\u30e7\u30f3\u90e8\u306e\u30d0\u30a4\u30b9\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u3068\u3057\u3066\u6570\u5341\u5104\u30c9\u30eb\u898f\u6a21\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3001\u30af\u30e9\u30a6\u30c9\u3001\u30c7\u30d0\u30a4\u30b9\u30d3\u30b8\u30cd\u30b9\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3068\u6210\u9577\u6226\u7565\u3092\u727d\u5f15\u3057\u3066\u304d\u307e\u3057\u305f\u3002\u307e\u305fTaulia, Inc.\u3068Addepar Inc.\u3067CMO\u3068\u3057\u3066\u52d9\u3081\u305f\u307b\u304b\u300112\u5e74\u9593SAP\u3067\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u30fb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u30b7\u30cb\u30a2\u30fb\u30d0\u30a4\u30b9\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u3092\u542b\u3080\u30ea\u30fc\u30c0\u30fc\u7684\u306a\u30dd\u30b8\u30b7\u30e7\u30f3\u3092\u901a\u3057\u3066\u6570\u5341\u5104\u30c9\u30eb\u898f\u6a21\u306e\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u9577\u3092\u62c5\u5f53\u3057\u307e\u3057\u305f\u3002\u306a\u304a\u3001Holzapfel\u6c0f\u306fBlackline Safety Corp.\u3084Guitar Center\u306e\u30dc\u30fc\u30c9\u306b\u6240\u5c5e\u3057\u3066\u304a\u308a\u300110\u5e74\u9593\u4ee5\u4e0aNPO\u306eAnitaB.org\u306b\u5bc6\u306b\u95a2\u4e0e\u3057\u3066\u304d\u307e\u3057\u305f\u3002<\/p>\n

\u300c\u5927\u304d\u306a\u8ee2\u63db\u671f\u3092\u8fce\u3048\u3066\u3044\u308bCX\u696d\u754c\u306b\u304a\u3044\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u305d\u306e\u9032\u5316\u3092\u727d\u5f15\u3057\u3066\u3044\u307e\u3059\u3002SoE\u3092\u7d71\u62ec\u3057\u3001\u9867\u5ba2\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u8ab2\u984c\u3092\u5177\u4f53\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u304a\u3051\u308b\u771f\u306e\u5dee\u5225\u5316\u8981\u7d20\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u3068\u78ba\u4fe1\u3057\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u7406\u89e3\u3057\u3001\u305d\u308c\u306b\u5fdc\u3048\u308b\u60c5\u71b1\u3092\u6301\u3063\u3066\u3044\u308b\u79c1\u306b\u3068\u3063\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u5c06\u6765\u7684\u306a\u30d3\u30b8\u30e7\u30f3\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u306e\u304c\u7406\u60f3\u7684\u306a\u30b9\u30c6\u30c3\u30d7\u306b\u611f\u3058\u3066\u3044\u307e\u3059\u3002\u300d\u3068\u30b8\u30a7\u30cd\u30b7\u30b9\u3001CMO\u306eBarbara Holzapfel\u306f\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

Holzapfel\u6c0f\u304c\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u5c06\u6765\u7684\u306a\u30d3\u30b8\u30e7\u30f3\u53ca\u3073\u305d\u308c\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e\u8a08\u753b\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001\u3053\u3061\u3089\u306e\u6620\u50cf<\/a>\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n

Gartner\u306a\u3089\u3073\u306bMagic Quadrant\u306f\u7c73\u56fd\u304a\u3088\u3073\u305d\u306e\u4ed6\u306e\u56fd\u306b\u304a\u3051\u308bGartner, Inc.\u306e\u5546\u6a19\u307e\u305f\u306f\u767b\u9332\u5546\u6a19\u3067\u3059\u3002<\/p>\n

\u30ac\u30fc\u30c8\u30ca\u30fc\u514d\u8cac\u6761\u9805
\n<\/strong>\u30ac\u30fc\u30c8\u30ca\u30fc\u306f\u3001\u30ac\u30fc\u30c8\u30ca\u30fc\u30fb\u30ea\u30b5\u30fc\u30c1\u306e\u767a\u884c\u7269\u306b\u63b2\u8f09\u3055\u308c\u305f\u7279\u5b9a\u306e\u30d9\u30f3\u30c0\u30fc\u3001\u88fd\u54c1\u307e\u305f\u306f\u30b5\u30fc\u30d3\u30b9\u3092\u63a8\u5968\u3059\u308b\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u307e\u305f\u3001\u6700\u9ad8\u306e\u30ec\u30fc\u30c6\u30a3\u30f3\u30b0\u307e\u305f\u306f\u305d\u306e\u4ed6\u306e\u8a55\u4fa1\u3092\u5f97\u305f\u30d9\u30f3\u30c0\u30fc\u306e\u307f\u3092\u9078\u629e\u3059\u308b\u3088\u3046\u30c6\u30af\u30ce\u30ed\u30b8\u306e\u5229\u7528\u8005\u306b\u52a9\u8a00\u3059\u308b\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30ac\u30fc\u30c8\u30ca\u30fc\u30fb\u30ea\u30b5\u30fc\u30c1\u306e\u767a\u884c\u7269\u306f\u3001\u30ac\u30fc\u30c8\u30ca\u30fc\u30fb\u30ea\u30b5\u30fc\u30c1\u306e\u898b\u89e3\u3092\u8868\u3057\u305f\u3082\u306e\u3067\u3042\u308a\u3001\u4e8b\u5b9f\u3092\u8868\u73fe\u3057\u305f\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30ac\u30fc\u30c8\u30ca\u30fc\u306f\u3001\u660e\u793a\u307e\u305f\u306f\u9ed9\u793a\u3092\u554f\u308f\u305a\u3001\u672c\u30ea\u30b5\u30fc\u30c1\u306e\u5546\u54c1\u6027\u3084\u7279\u5b9a\u76ee\u7684\u3078\u306e\u9069\u5408\u6027\u3092\u542b\u3081\u3001\u4e00\u5207\u306e\u4fdd\u8a3c\u3092\u884c\u3046\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong>
\n\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u4e16\u754c100\u30ab\u56fd\u4ee5\u4e0a\u306b\u304a\u3044\u3066\u3001\u6bce\u5e74\u6570\u767e\u5104\u4ef6\u306e\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u3001AI\u3001\u30c7\u30b8\u30bf\u30eb\u6280\u8853\u306e\u30d1\u30ef\u30fc\u3092\u901a\u3058\u3066\u3001\u4f01\u696d\u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30b9\u30b1\u30fc\u30eb\u53ef\u80fd\u3067\u5171\u611f\u6027\u306e\u9ad8\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30d3\u30b8\u30e7\u30f3\u3067\u3042\u308bExperience as a Service\u00ae\ufe0e<\/sup>\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u3067\u306f\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30e2\u30fc\u30e1\u30f3\u30c8\u3092\u3064\u306a\u3050\u3068\u3068\u3082\u306b\u3001\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3082\u6539\u5584\u3057\u307e\u3059\u3002\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u6280\u8853\u3092\u30e2\u30c0\u30f3\u306a\u53ce\u76ca\u6e90\u306b\u5909\u3048\u308b\u3053\u3068\u3067\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u771f\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u5927\u898f\u6a21\u306b\u3001\u5171\u611f\u3092\u6301\u3063\u3066\u304b\u304b\u308f\u308a\u3001\u4fe1\u983c\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u80b2\u3080\u3053\u3068\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002\u8a73\u3057\u304f\u306f\u3001www.genesys.com\/ja-jp<\/a>\u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n

\u00a92022 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud, Genesys Engage, Genesys Multicloud CX, Genesys DX and Experience as a Service are trademarks, service marks and\/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.<\/em><\/p>\n

\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e<\/p>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e
\n\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8
\n\u6589\u85e4 \u54f2\u4e5f
\nTel: 03-5989-1430
\nEmail: tetsuya.saito@genesys.com<\/a><\/p>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u5e83\u5831\u4e8b\u52d9\u5c40\uff08Vertigo\u5185\uff09
\n\u30b6\u30d0\u30f4\u30a1\u30fb\u30a2\u30ec\u30af\u30b5\u30f3\u30c9\u30eb
\nTel: 080-4178-2393
\nEmail: alex@vertigo.jp<\/a><\/p>\n

I<\/sup>The Forrester Wave: Journey Orchestration Platforms, Q2 2022, Forrester Research, Inc., Joana de Quintanilha, Paul McKay, June 27, 2022<\/p>\n

The Forrester New Wave: Conversation Automation Solutions, Q3 2022, Forrester Research, Inc., Jessie Johnson, Steven Casey, Faith Born, Arianne Burnette, September 1, 2022<\/p>\n

II<\/sup>Frost Radar\u2122: North American Enterprise Cloud Contact Center Market, 2021, published May 25, 2021 Frost Radar\u2122: Latin American Cloud Contact Center Market, 2021, published August 18, 2021 Frost Radar\u2122: Asia-Pacific Cloud Contact Center Services, 2022, published March 11, 2022 Frost Radar\u2122: European Contact Center as a Service (CCaaS) Market, 2021, published March 3, 2022[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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