{"id":427224,"date":"2022-04-03T19:57:25","date_gmt":"2022-04-04T02:57:25","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=427224"},"modified":"2022-04-03T19:57:25","modified_gmt":"2022-04-04T02:57:25","slug":"fy2022-business-results","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/fy2022-business-results","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u30012022\u5e74\u4f1a\u8a08\u5e74\u5ea6\u3067\u5805\u8abf\u306a\u696d\u7e3e\u3092\u767a\u8868"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text el_class=&#8221;pre_h1&#8243;]2022\u5e744\u67084\u65e5[\u65e5\u672c\u8a9e\u8a33][\/vc_column_text][vc_column_text]<\/p>\n<h1>\u30b8\u30a7\u30cd\u30b7\u30b9\u30012022\u5e74\u4f1a\u8a08\u5e74\u5ea6\u3067\u5805\u8abf\u306a\u696d\u7e3e\u3092\u767a\u8868<\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<ul>\n<li>\u58f2\u4e0a\u9ad8\u306f19\u5104\u7c73\u30c9\u30eb<\/li>\n<li>\u30af\u30e9\u30a6\u30c9\u53ca\u3073\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u306e\u58f2\u4e0a\u9ad8\u306f\u524d\u5e74\u6bd460\uff05\u5897\u3068\u306a\u308b8\u51042500\u4e07\u7c73\u30c9\u30eb<\/li>\n<li>\u65b0\u898f\u5951\u7d04\u306e90%\u4ee5\u4e0a\u304c\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u578b\u306b<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><strong>\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3 <\/strong><strong>\u2014 2022<\/strong><strong>\u5e743<\/strong><strong>\u670830<\/strong><strong>\u65e5 <\/strong><strong>\u2014<\/strong> \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30af\u30e9\u30a6\u30c9\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b<a href=\"https:\/\/www.genesys.com\/ja-jp\">\u30b8\u30a7\u30cd\u30b7\u30b9<\/a>\u306f\u672c\u65e5\u30012022\u5e74\u4f1a\u8a08\u5e74\u5ea6\uff082021\u5e742\u67081\u65e5\u304b\u30892022\u5e741\u670831\u65e5\u307e\u3067\uff09\u306e\u696d\u7e3e\u3092\u767a\u8868\u3044\u305f\u3057\u307e\u3059\u3002<\/p>\n<p>\u300c\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3068\u3063\u3066\u3001\u6628\u5e74\u5ea6\u306f\u8a18\u9332\u7684\u306a\u4e00\u5e74\u3068\u306a\u308a\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u5f53\u793e\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u5f37\u529b\u306a\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u304c\u3001\u30e6\u30cb\u30fc\u30af\u306a\u4f53\u9a13\u3092\u5927\u898f\u6a21\u306b\u63d0\u4f9b\u3067\u304d\u308b\u65b9\u6cd5\u3068\u3057\u3066\u304a\u5ba2\u69d8\u306b\u8a55\u4fa1\u3055\u308c\u3066\u3044\u308b\u3053\u3068\u3092\u8a3c\u660e\u3057\u3066\u3044\u307e\u3059\u3002\u300d\u3068\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u6700\u9ad8\u7d4c\u55b6\u8cac\u4efb\u8005\uff08CEO\uff09\u517c\u4f1a\u9577\u306e\u30c8\u30cb\u30fc\u30fb\u30d9\u30a4\u30c4\u306f\u8a71\u3057\u3066\u3044\u307e\u3059\u3002\u300c\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306f\u91cd\u8981\u3067\u3042\u308b\u3082\u306e\u306e\u3001\u8abf\u67fb\u3067\u306f80\uff05\u4ee5\u4e0a\u306e\u6d88\u8cbb\u8005\u304c\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3053\u305d\u304c\u30d6\u30e9\u30f3\u30c9\u3078\u306e\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3084\u652f\u6301\u306e\u9375\u3067\u3042\u308b\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3053\u305d\u304c\u3001\u4e16\u754c\u3067\u6700\u3082\u5148\u9032\u7684\u306a\u4f01\u696d\u306e\u591a\u304f\u304c\u3001\u5f93\u696d\u54e1\u3084\u9867\u5ba2\u3068\u751f\u6daf\u306b\u308f\u305f\u308b\u95a2\u4fc2\u3092\u69cb\u7bc9\u3059\u308b\u65b9\u6cd5\u3092\u898b\u76f4\u3059\u305f\u3081\u306b\u5f53\u793e\u3092\u5229\u7528\u3059\u308b\u7406\u7531\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u300d<\/p>\n<p>\u73fe\u5728\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30a8\u30b3\u30ce\u30df\u30fc\u306b\u304a\u3044\u3066\u3001\u591a\u304f\u306e\u4f01\u696d\u3084\u7d44\u7e54\u304c\u30b8\u30a7\u30cd\u30b7\u30b9\u3068\u3068\u3082\u306b\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u8003\u3048\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u4e00\u3064\u306e\u60aa\u3044\u4f53\u9a13\u304c\u30d6\u30e9\u30f3\u30c9\u30fb\u30b9\u30a4\u30c3\u30c1\u3078\u3068\u3064\u306a\u304c\u308b\u3068\u3068\u3082\u306b\u3001\u5f93\u696d\u54e1\u304c\u4fa1\u5024\u3092\u611f\u3058\u3089\u308c\u305a\u3001\u6210\u9577\u3059\u308b\u305f\u3081\u306e\u74b0\u5883\u304c\u6574\u3063\u3066\u3044\u306a\u3044\u4f01\u696d\u30ab\u30eb\u30c1\u30e3\u30fc\u306f\u3001\u5927\u91cf\u9000\u8077\u306e\u8981\u56e0\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u4f4e\u4e0b\u306e\u80cc\u666f\u306b\u3042\u308b\u5171\u901a\u70b9\u306f\u5171\u611f\u6027\u306e\u6b20\u5982\u3067\u3059\u3002\u672a\u3060\u306b\u591a\u304f\u306e\u4f01\u696d\u3084\u7d44\u7e54\u304c\u4eba\u9593\u4e2d\u5fc3\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u306a\u3044\u72b6\u6cc1\u304c\u7d9a\u3044\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>Experience as a Service (SM)\u306e\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u4f01\u696d\u4e2d\u5fc3\u306e\u8003\u3048\u65b9\u304b\u3089\u8131\u5374\u3057\u3001\u5171\u611f\u6027\u3092\u4f01\u696d\u5168\u4f53\u306b\u6d78\u900f\u3055\u305b\u3001\u9867\u5ba2\u3001\u30d1\u30fc\u30c8\u30ca\u30fc\u3001\u5f93\u696d\u54e1\u306b\u3088\u308a\u826f\u3044\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u4fe1\u983c\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u3066\u3001\u4ed6\u793e\u3068\u5dee\u5225\u5316\u3092\u56f3\u308b\u3088\u3046\u306b\u4f01\u696d\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002<\/p>\n<p><strong>2022<\/strong><strong>\u5e74\u4f1a\u8a08\u5e74\u5ea6\u3001\u696d\u7e3e\u53ca\u3073\u30d3\u30b8\u30cd\u30b9\u30cf\u30a4\u30e9\u30a4\u30c8<\/strong><\/p>\n<ul>\n<li>\u58f2\u4e0a\u9ad8\u306f19\u5104\u7c73\u30c9\u30eb\u3092\u8d85\u3048\u3001\u524d\u5e74\u6bd4\u6210\u9577\u7387\u306f9\uff05\u30682\u500d\u4ee5\u4e0a\u3092\u8a18\u9332\u3002\u30af\u30e9\u30a6\u30c9\u30ab\u30f3\u30d1\u30cb\u30fc\u3078\u5b8c\u5168\u306b\u79fb\u884c<\/li>\n<li>\u30af\u30e9\u30a6\u30c9\u53ca\u3073\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u306e\u58f2\u4e0a\u9ad8\u306f\u524d\u5e74\u6bd460\uff05\u5897\u52a0\u306e8\u51042500\u4e07\u7c73\u30c9\u30eb\u3092\u8a18\u9332\u3002\u5e74\u9593\u3092\u901a\u3058\u3066Genesys Cloud\u2122\ufe0f \u3068Mutlticloud CX\u2122\ufe0f\u306e\u5805\u8abf\u306a\u63a1\u7528\u304c\u727d\u5f15<\/li>\n<li>\u5317\u7c73\u4ee5\u5916\u306e\u5730\u57df\u306e\u58f2\u4e0a\u9ad8\u304c40\uff05\u4ee5\u4e0a<\/li>\n<li>\u7b2c4\u56db\u534a\u671f\u306e\u30af\u30e9\u30a6\u30c9\u58f2\u4e0a\u7d99\u7d9a\u7387\u304c120\uff05\u3092\u7a81\u7834\u3057\u30018\u56db\u534a\u671f\u9023\u7d9a\u3067\u9054\u6210<\/li>\n<li>\u65b0\u898fARR\uff08\u5e74\u9593\u7d4c\u5e38\u53ce\u76ca\uff09500\u4e07\u7c73\u30c9\u30eb\u4ee5\u4e0a\u306e\u5951\u7d04\u309215\u4ef6\u7372\u5f97\u3002\u3046\u30616\u4ef6\u306f1000\u4e07\u7c73\u30c9\u30eb\u4ee5\u4e0a<\/li>\n<li>\u5317\u7c73\u306e\u91d1\u878d\u6a5f\u95a2\u304c\u30b0\u30ed\u30fc\u30d0\u30eb\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u5909\u9769\u306b\u5411\u3051\u30b8\u30a7\u30cd\u30b7\u30b9\u3068\u5951\u7d04\u3002\u4f1a\u793e\u53f2\u4e0a\u6700\u5927\u3068\u306a\u308b9\u6841\u306e\u5951\u7d04\u7dcf\u984d\uff08TCV\uff09\u306e\u8907\u6570\u5e74\u5951\u7d04\u3092\u7de0\u7d50<\/li>\n<li>Avaya\u3068Cisco\u306e\u30ec\u30ac\u30b7\u30fc\u30d9\u30f3\u30c0\u30fc\u304b\u3089\u306e\u30ea\u30d7\u30ec\u30a4\u30b9\u5951\u7d04\u304c\u7d99\u7d9a\u3057\u3001\u5951\u7d04\u6570\u304c2022\u5e74\u4f1a\u8a08\u5e74\u5ea6\u3092\u901a\u3057\u30661\u65e53\u4ef6\u4ee5\u4e0a\u3092\u8a18\u9332<\/li>\n<li>\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u306e\u95a2\u4fc2\u3092\u5f37\u5316\u3057\u3001\u30d1\u30fc\u30c8\u30ca\u30fc\u7d4c\u7531\u306e\u65b0\u898f\u5951\u7d04\u6570\u306f50\uff05\u4ee5\u4e0a\u3068\u306a\u308a\u3001AppFoundry\u00ae\ufe0e\u30de\u30fc\u30b1\u30c3\u30c8\u30d7\u30ec\u30a4\u30b9\u3067\u767b\u9332\u3057\u3066\u3044\u308b\u30d1\u30fc\u30c8\u30ca\u30fc\u6570\u304c\u524d\u5e74\u6bd435\uff05\u5897\u52a0\u3057\u307e\u3057\u305f\u3002\u73fe\u5728\u3001\u9867\u5ba2\u4f01\u696d\u306e70\uff05\u306f\u30d1\u30d6\u30ea\u30c3\u30afAPI\u3092\u5229\u7528\u3057\u3001\u81ea\u793e\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba<\/li>\n<\/ul>\n<p>2022\u5e74\u4f1a\u8a08\u5e74\u5ea6\u306b\u304a\u3044\u3066\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/bold360_acquisition_210511\">Bold360<\/a>\u3001<a href=\"https:\/\/www.genesys.com\/press?release=122864\">Exceed.ai\u3001\u305d\u3057\u3066Pointillist<\/a>\u3092\u8cb7\u53ce\u3057\u3001\u30c7\u30b8\u30bf\u30eb\u3084AI\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u6a5f\u80fd\u3092\u5927\u5e45\u306b\u62e1\u5f35\u3057\u307e\u3057\u305f\u3002\u8cb7\u53ce\u306b\u3088\u3063\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3068\u30bb\u30fc\u30eb\u30b9\u5411\u3051\u306e\u5bfe\u8a71\u578bAI\u3067\u306e\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u3092\u5f37\u5316\u3057\u3001\u5168\u3066\u306e\u9867\u5ba2\u63a5\u70b9\u306b\u304a\u3044\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u7d71\u62ec\u3059\u308b\u3053\u3068\u306b\u6210\u529f\u3057\u307e\u3057\u305f\u3002\u305d\u306e\u4ed6\u3001\u4e3b\u306a\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n<ul>\n<li>\u30b8\u30a7\u30cd\u30b7\u30b9\u306eExperience as a Service\u5e02\u5834\u306b\u304a\u3051\u308b\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u62e1\u5f35\u3068\u30b0\u30ed\u30fc\u30d0\u30eb\u6210\u9577\u3092\u76ee\u7684\u306b\u30012021\u5e7412\u6708\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-funding-211207\">5\u51048000\u4e07\u7c73\u30c9\u30eb\u306e\u8cc7\u91d1\u8abf\u9054<\/a>\u3092\u5b9f\u65bd\u3057\u307e\u3057\u305f\u3002<\/li>\n<li><a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-cloud-cx-new-capability\">Genesys Cloud<\/a>\u306e\u65b0\u305f\u306a\u30b1\u30fc\u30d1\u30d3\u30ea\u30c6\u30a3\u30fc\u3068\u3057\u3066\u3001AI\u30d9\u30fc\u30b9\u306e\u30b3\u30fc\u30eb\u30fb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u304a\u5ba2\u69d8\u306e\u610f\u56f3\u3092\u691c\u51fa\u3059\u308b\u30dc\u30c3\u30c8\u3001\u975e\u540c\u671f\u578b\u30a6\u30a7\u30d6\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3092\u5c55\u958b\u3057\u307e\u3057\u305f\u3002<a href=\"https:\/\/www.genesys.com\/blog\/post\/genesys-predictive-routing-sees-growing-momentum-and-early-results\">\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30fb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0<\/a>\u3092\u5229\u7528\u3057\u3001\u5f85\u3061\u6642\u9593\u309214\uff05\u4ee5\u4e0a\u6e1b\u3089\u3057\u305f\u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\u306eBPO\u4f01\u696d\u306eProbe Group\u3092\u306f\u3058\u3081\u3001\u305d\u306e\u6a5f\u80fd\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u6210\u529f\u3057\u3066\u3044\u308b\u4f01\u696d\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u9867\u5ba2\u3068\u306e\u4f1a\u8a71\u3092\u5358\u306a\u308b\u30c1\u30e3\u30c3\u30c8\u3092\u8d85\u3048\u305f\u3082\u306e\u306b\u5909\u9769\u3059\u308b\u30c7\u30b8\u30bf\u30eb\u30d5\u30a1\u30fc\u30b9\u30c8\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys_dx_launch_210628\">Genesys DX\u2122\ufe0f<\/a>\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ef\u30fc\u30eb\u30c9\u30af\u30e9\u30b9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u306e\u63d0\u4f9b\u3092\u652f\u63f4\u3067\u304d\u308b\u3088\u3046\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/qualtrics-appfoundry\">\u30af\u30a2\u30eb\u30c8\u30ea\u30af\u30b9<\/a>\u3068\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u7de0\u7d50\u3057\u307e\u3057\u305f\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u7ba1\u7406\u3059\u308b\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30c7\u30fc\u30bf\u3068\u30af\u30a2\u30eb\u30c8\u30ea\u30af\u30b9\u304c\u7ba1\u7406\u3059\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30c7\u30fc\u30bf\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u304c\u304a\u5ba2\u69d8\u306e\u6e80\u8db3\u5ea6\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u3042\u3089\u3086\u308b\u8981\u56e0\u3092\u4e00\u5143\u7684\u306b\u628a\u63e1\u3067\u304d\u308b\u3088\u3046\u306b\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002<\/li>\n<li>Genesys Multicloud CX\u3092<a href=\"https:\/\/www.genesys.com\/blog\/post\/your-path-to-cloud-genesys-engage-on-microsoft-azure\">Microsoft Azure<\/a>\u3067\u5c55\u958b\u3057\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/google-cloud-genesys-partnership-211118\">Google Cloud<\/a>\u3068\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u62e1\u5927\u3057\u3001\u5206\u6563\u5316\u3068\u30c7\u30b8\u30bf\u30eb\u5316\u304c\u9032\u3080\u4e16\u754c\u306b\u304a\u3044\u3066\u3001\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u9867\u5ba2\u4f53\u9a13\u3092\u9023\u643a\u3067\u304d\u308b\u3088\u3046\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002Genesys Multicloud CX\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092Google Cloud\u3068\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u4fe1\u983c\u6027\u3001\u5b89\u5168\u6027\u3001\u62e1\u5f35\u6027\u306b\u512a\u308c\u305fGoogle Cloud\u306e\u30a4\u30f3\u30d5\u30e9\u4e0a\u306b\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30d7\u30e9\u30a4\u30d9\u30fc\u30c8\u30fb\u30a8\u30c7\u30a3\u30b7\u30e7\u30f3\u3092\u914d\u5099\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<li>Thrive Global\u3068\u5171\u540c\u3067\u3001\u4f01\u696d\u304c\u5f93\u696d\u54e1\u306e\u30d0\u30fc\u30f3\u30a2\u30a6\u30c8\u3092\u4e88\u9632\u3059\u308b\u65bd\u7b56\u3092\u5b9f\u65bd\u3057\u307e\u3057\u305f\u3002<a href=\"https:\/\/www.genesys.com\/press?release=122868\">Thrive Reset for Genesys<\/a>\u306f\u3001\u4e16\u754c\u521d\u306e\u96c7\u7528\u4e3b\u4e3b\u5c0e\u306e\u30b9\u30c8\u30ec\u30b9\u4e88\u9632\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u3057\u3066\u3001Genesys AppFoundry\u306b2023\u5e74\u4f1a\u8a08\u5e74\u5ea6\u306e\u7b2c\uff11\u56db\u534a\u671f\u306b\u30ed\u30fc\u30f3\u30c1\u3055\u308c\u307e\u3059\u3002<\/li>\n<li><a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/great-place-to-work-japan-2022-2\">\u300c\u50cd\u304d\u304c\u3044\u306e\u3042\u308b\u4f1a\u793e\u00ae\ufe0e\u300d<\/a>\u8a8d\u5b9a\u3092\u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\u3001\u30d6\u30e9\u30b8\u30eb\u3001\u30ab\u30ca\u30c0\u3001\u30a4\u30f3\u30c9\u3001\u30a2\u30a4\u30a2\u30e9\u30f3\u30c9\u3001\u65e5\u672c\u3001\u30cb\u30e5\u30fc\u30b8\u30fc\u30e9\u30f3\u30c9\u3001\u30d5\u30a3\u30ea\u30d4\u30f3\u3001\u82f1\u56fd\u3001\u305d\u3057\u3066\u7c73\u56fd\u3067\u7372\u5f97\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p><strong>\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\u306b\u304a\u3051\u308b\u4e3b\u306a\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3<\/strong><\/p>\n<ul>\n<li>\u65b0\u898f\u9867\u5ba2\u3067JAL\u30b0\u30eb\u30fc\u30d7\u306e\u65c5\u884c\u4f1a\u793e\u306e<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/jalpak-genesys-cloud-211206\">\u30b8\u30e3\u30eb\u30d1\u30c3\u30af<\/a>\uff08\u65e5\u672c\uff09\u304c\u52a0\u308f\u308a\u3001Genesys Cloud\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u53ef\u8996\u5316\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3092\u5f37\u5316\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>\u30a4\u30f3\u30c9\u30cd\u30b7\u30a2\u306e\u5927\u624b\u30de\u30fc\u30b1\u30c3\u30c8\u30d7\u30ec\u30a4\u30b9\u3092\u904b\u55b6\u3059\u308b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u4f01\u696d\u306eTokopedia\u306fGenesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u9867\u5ba2\u306e\u4fe1\u983c\u3092\u5f37\u5316\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3092\u5f15\u304d\u4e0a\u3052\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u309210\uff05\u5897\u52a0\u3055\u305b\u3001SLA\u30ec\u30fc\u30c8\u309250\uff05\u5897\u52a0\u3055\u305b\u307e\u3057\u305f\u3002<\/li>\n<li>\u4e2d\u56fd\u306e\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u3068IoT\u306e\u6700\u5927\u624b\u30d6\u30e9\u30f3\u30c9\u3068\u3057\u3066\u3001\u30b7\u30e3\u30aa\u30df\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30b5\u30fc\u30d3\u30b9\u30bb\u30f3\u30bf\u30fc\u304cGenesys Cloud\u3092\u63a1\u7528\u3057\u3001\u5171\u611f\u306b\u57fa\u3065\u3044\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u30b0\u30ed\u30fc\u30d0\u30eb\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u5408\u3063\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>\u30b9\u30ad\u30f3\u30b1\u30a2\u5546\u54c1\u306e\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/proactiv-genesys-cloud-cx\">\u30b6\u30fb\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u30ab\u30f3\u30d1\u30cb\u30fc<\/a>\uff08\u65e5\u672c\uff09\u306f\u3001Genesys Cloud\u3092\u63a1\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u5185\u88fd\u5316\u3057\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305f\u9867\u5ba2\u5bfe\u5fdc\u3092\u5f37\u5316\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>\u30d5\u30a3\u30ea\u30d4\u30f3\u306e\u5927\u624b\u5546\u696d\u9280\u884c\u306eSecurity Bank Corporation\u306fGenesys Cloud\u306b\u79fb\u884c\u3057\u3001\u696d\u754c\u6700\u5927\u7d1a\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u307e\u3059\u3002<\/li>\n<li>\u30d5\u30a3\u30ea\u30d4\u30f3\u521d\u306e\u30cd\u30c3\u30c8\u9280\u884c\u306eTonik\u306fGenesys Cloud\u3092\u63a1\u7528\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u53ca\u3073\u5f93\u696d\u54e1\u306e\u52b9\u7387\u3092\u5f15\u304d\u4e0a\u3052\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5f37\u5316\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>\u305d\u306e\u4ed6\u306e\u65b0\u898f\u5951\u7d04\u306f\u30d5\u30a3\u30ea\u30d4\u30f3\u306e\u5927\u624b\u9280\u884c\u3068\u30cd\u30c3\u30c8\u9280\u884c\u3001\u6771\u5357\u30a2\u30b8\u30a2\u306e\u6700\u5927\u624b\u306eE\u30b3\u30de\u30fc\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3001\u65e5\u672c\u306e\u5927\u624b\u96fb\u529b\u4f1a\u793e\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c1000\u4eba\u5e2d\u4ee5\u4e0a\u306e\u81ea\u52d5\u8eca\u4fdd\u967a\u4f01\u696d\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/li>\n<li>\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u4f01\u696d\u3067\u521d\u3068\u306a\u308b<a href=\"https:\/\/www.genesys.com\/en-sg\/company\/newsroom\/announcements\/genesys-launches-new-cloud-capabilities-in-india-to-offer-data-sovereignty-for-local-businesses\">\u30a4\u30f3\u30c9\u3067\u30af\u30e9\u30a6\u30c9\u30b1\u30fc\u30d1\u30d3\u30ea\u30c6\u30a3\u30fc\u3092\u5c55\u958b<\/a>\u3057\u3001\u696d\u754c\u3092\u554f\u308f\u305a\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u30c7\u30b8\u30bf\u30eb\u30d5\u30a1\u30fc\u30b9\u30c8\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092Genesys Cloud\u3067\u63d0\u4f9b\u3002<\/li>\n<li>\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\u306b\u304a\u3051\u308b\u30e2\u30e1\u30f3\u30bf\u30e0\u3092\u5f37\u5316\u3057\u3001\u5730\u57df\u306b\u304a\u3051\u308b\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u30c1\u30fc\u30e0\u3092\u65b0\u3057\u304f\u52a0\u3048\u307e\u3057\u305f\u3002<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/assaf-apac-appointment\">Assaf Tarnopolsky<\/a>\u6c0f\u306f\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\u306e\u30b7\u30cb\u30a2\u30fb\u30d0\u30a4\u30b9\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u517c\u30bc\u30cd\u30e9\u30eb\u30fb\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306b\u5c31\u4efb\u3057\u3001<a href=\"https:\/\/www.genesys.com\/en-sg\/company\/newsroom\/announcements\/genesys-bolsters-asia-pacific-presence-with-new-appointments-to-its-regional-leadership-team-amid-robust-business-momentum-in-the-region\">Stephen Hamill<\/a>\u6c0f\u306fASEAN\u53ca\u3073\u5357\u30a2\u30b8\u30a2\u306e\u30d0\u30a4\u30b9\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u306b\u5c31\u4efb\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/great-place-to-work-japan-2022-2\">\u65e5\u672c\uff0817\u4f4d\uff09<\/a>\u3001\u30cb\u30e5\u30fc\u30b8\u30fc\u30e9\u30f3\u30c9\u3001\u30d5\u30a3\u30ea\u30d4\u30f3\u3092\u542b\u3080\u8907\u6570\u306e\u5e02\u5834\u306b\u304a\u3044\u3066\u50cd\u304d\u304c\u3044\u306e\u3042\u308b\u4f1a\u793e\u306b\u8a8d\u5b9a\u3055\u308c\u3001\u30a4\u30f3\u30c9\u3067\u306f5\u5e74\u9023\u7d9a\u3067\u50cd\u304d\u304c\u3044\u306e\u3042\u308b\u4f1a\u793e\u306b\u8a8d\u5b9a\u3055\u308c\u305f\u3068\u3068\u3082\u306b\u3001IT\uff06IT-BPM\u306e\u30c8\u30c3\u30d775\u4f01\u696d\u30012021\u5e74\u5973\u6027\u306e\u50cd\u304d\u304c\u3044\u306e\u3042\u308b\u4f1a\u793e\u30c8\u30c3\u30d7100\u4f01\u696d\u306b\u8a8d\u5b9a\u3055\u308c\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u696d\u754c\u30a2\u30ca\u30ea\u30b9\u30c8\u306b\u3088\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u8a55\u4fa1\u3082\u5e74\u5ea6\u5185\u306b\u6570\u591a\u304f\u767a\u8868\u3055\u308c\u307e\u3057\u305f\u3002Forrester\u793e<sup>i<\/sup>\u306e\u300c\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u6700\u9069\u5316\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u300d\u3001Frost and Sullivan\u793e<sup>ii<\/sup>\u306e\u300c\u5317\u7c73\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5e02\u5834\u300d\u3001Opus Research\u793e<sup>iii<\/sup>\u306e\u300c\u5bfe\u8a71\u578bAI\u300d\u306b\u304a\u3044\u3066\u30ea\u30fc\u30c0\u30fc\u306b\u4f4d\u7f6e\u4ed8\u3051\u3089\u308c\u305f\u3068\u3068\u3082\u306b\u3001\u30ac\u30fc\u30c8\u30ca\u30fc\u00ae\ufe0e<sup>iv<\/sup>\u306b\u3088\u308b\u300c2021\u5e74\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30a2\u30ba\u30fb\u30a2\u30fb\u30b5\u30fc\u30d3\u30b9\u300d\u306e\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8\u2122\ufe0f\u306b\u304a\u3044\u3066\u30ea\u30fc\u30c0\u30fc\u306b\u9078\u51fa\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<p>\u300c\u591a\u304f\u306e\u7d4c\u55b6\u8005\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u91cd\u8981\u6027\u306b\u3064\u3044\u3066\u8a00\u53ca\u3057\u3066\u3044\u308b\u3082\u306e\u306e\u3001\u305d\u308c\u306f\u30a2\u30f3\u30b1\u30fc\u30c8\u56de\u7b54\u306e\u3088\u3046\u306a\u9759\u7684\u306a\u7d50\u679c\u3067\u306a\u304f\u3001\u6642\u9593\u3068\u5171\u306b\u5909\u9077\u3059\u308b\u52d5\u7684\u306a\u95a2\u4fc2\u3092\u69cb\u7bc9\u3059\u308b\u3053\u3068\u306b\u6c17\u4ed8\u3044\u3066\u3044\u308b\u4eba\u304c\u5c11\u306a\u3044\u306e\u304c\u73fe\u72b6\u3067\u3059\u3002\u300d\u3068\u3001IDC\u3001CX\u7814\u7a76\u306e\u30d0\u30a4\u30b9\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u3092\u52d9\u3081\u308bAlan Webber\u6c0f\u306f\u8a71\u3057\u3066\u3044\u307e\u3059\u3002\u300c\u305d\u306e\u7d50\u679c\u3001\u304b\u3064\u3066\u306f\u5341\u5206\u3060\u3063\u305f\u4f53\u9a13\u304c\u3001\u73fe\u5728\u306e\u9867\u5ba2\u306e\u57fa\u6e96\u3092\u6e80\u305f\u3057\u3066\u3044\u306a\u3044\u30b1\u30fc\u30b9\u304c\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u4f01\u696d\u3084\u7d44\u7e54\u3068\u4e00\u4f53\u3068\u306a\u3063\u3066\u3001\u65b0\u305f\u306a\u57fa\u6e96\u3068\u671f\u5f85\u3078\u306e\u5bfe\u5fdc\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u306b\u57fa\u3065\u3044\u305f\u4f53\u9a13\u306e\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u307e\u3059\u3002\u30c0\u30a4\u30ca\u30df\u30c3\u30af\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u57fa\u76e4\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306b\u6700\u9ad8\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u300d<\/p>\n<p><strong>\u696d\u7e3e\u767a\u8868\u306b\u4f34\u3046\u30c7\u30a3\u30b9\u30af\u30ec\u30fc\u30de\u30fc<br \/>\n<\/strong>\u672c\u30d7\u30ec\u30b9\u30ea\u30ea\u30fc\u30b9\u306b\u8a18\u8f09\u3055\u308c\u3066\u3044\u308b2022\u5e741\u670831\u65e5\u306b\u7d42\u4e86\u3059\u308b\u4f1a\u8a08\u5e74\u5ea6\u306e\u696d\u7e3e\u306f\u66ab\u5b9a\u6c7a\u7b97\u306b\u3088\u308b\u3082\u306e\u3067\u3001\u73fe\u6642\u70b9\u3067\u5f79\u54e1\u304c\u628a\u63e1\u3057\u3066\u3044\u308b\u3082\u306e\u3068\u306a\u308a\u3001\u53ce\u76ca\u8a08\u7b97\u66f8\u306b\u3088\u308b\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u5f53\u793e\u306e\u6c7a\u7b97\u306b\u5411\u3051\u3066\u76e3\u67fb\u306e\u7d50\u679c\u3001\u6700\u7d42\u8abf\u6574\u3001\u307e\u305f\u672c\u30ea\u30ea\u30fc\u30b9\u306e\u767a\u8868\u65e5\u304b\u3089\u6c7a\u7b97\u307e\u3067\u306b\u751f\u3058\u5f97\u308b\u5c55\u958b\u306b\u3088\u308a\u53ce\u76ca\u8a08\u7b97\u66f8\u306e\u696d\u7e3e\u306f\u7570\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong><br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u4e16\u754c100\u30ab\u56fd\u4ee5\u4e0a\u306b\u304a\u3044\u3066\u3001\u6bce\u5e74700\u5104\u4ef6\u4ee5\u4e0a\u306e\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u3001AI\u3001\u30c7\u30b8\u30bf\u30eb\u6280\u8853\u306e\u30d1\u30ef\u30fc\u3092\u901a\u3058\u3066\u3001\u4f01\u696d\u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30b9\u30b1\u30fc\u30eb\u53ef\u80fd\u3067\u5171\u611f\u6027\u306e\u9ad8\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30d3\u30b8\u30e7\u30f3\u3067\u3042\u308bExperience as a Service<sup>SM<\/sup>\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u3067\u306f\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30e2\u30fc\u30e1\u30f3\u30c8\u3092\u3064\u306a\u3050\u3068\u3068\u3082\u306b\u3001\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3082\u6539\u5584\u3057\u307e\u3059\u3002\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u6280\u8853\u3092\u30e2\u30c0\u30f3\u306a\u53ce\u76ca\u6e90\u306b\u5909\u3048\u308b\u3053\u3068\u3067\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u771f\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u5927\u898f\u6a21\u306b\u3001\u5171\u611f\u3092\u6301\u3063\u3066\u304b\u304b\u308f\u308a\u3001\u4fe1\u983c\u3068\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u80b2\u3080\u3053\u3068\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002\u8a73\u3057\u304f\u306f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\">www.genesys.com\/ja-jp<\/a>\u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n<p><em>\u00a92022 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Multicloud CX, Genesys DX and Experience as a Service are trademarks, service marks and\/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.\u202f <\/em><\/p>\n<p>\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8<br \/>\n\u6589\u85e4 \u54f2\u4e5f<br \/>\nTel: 03-5989-1430<br \/>\nEmail: <a href=\"mailto:tetsuya.saito@genesys.com\">tetsuya.saito@genesys.com<\/a><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u5e83\u5831\u4e8b\u52d9\u5c40\uff08Vertigo\u5185\uff09<br \/>\n\u30b6\u30d0\u30f4\u30a1\u30fb\u30a2\u30ec\u30af\u30b5\u30f3\u7c73\u30c9\u30eb<br \/>\nTel: 080-4178-2393<br \/>\nEmail: <a href=\"mailto:alex@vertigo.jp\">alex@vertigo.jp<\/a><\/p>\n<p><sup>i<\/sup>The Forrester Wave\u2122: Workforce Optimization Platforms, Q4 2021<br \/>\n<sup>ii<\/sup>Frost Radar\u2122: North American Enterprise Cloud Contact Center Market, 2021<br \/>\n<sup>iii<\/sup>Opus Research Report: Conversational Intelligence Intelliview<br \/>\n<sup>iv<\/sup> Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and\/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved<\/p>\n<p>Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner&#8217;s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !impo [&hellip;]<\/p>\n","protected":false},"author":344,"featured_media":0,"template":"","class_list":["post-427224","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"04\/04\/2022","utm_pass":false,"asset_expiration":"","enable_external_utm":false,"disable_chat":false,"meta_title":"","meta_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u672c\u65e5\u30012022\u5e74\u4f1a\u8a08\u5e74\u5ea6\uff082021\u5e742\u67081\u65e5\u304b\u30892022\u5e741\u670831\u65e5\u307e\u3067\uff09\u306e\u696d\u7e3e\u3092\u767a\u8868\u3044\u305f\u3057\u307e\u3059\u3002\u58f2\u4e0a\u9ad8\u306f19\u5104\u7c73\u30c9\u30eb\u3092\u8d85\u3048\u3001\u30af\u30e9\u30a6\u30c9\u53ca\u3073\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u306e\u58f2\u4e0a\u9ad8\u306f\u524d\u5e74\u6bd460\uff05\u5897\u3068\u306a\u308b8\u51042500\u4e07\u7c73\u30c9\u30eb\u3092\u9054\u6210\u3057\u3001\u65b0\u898f\u5951\u7d04\u306e90%\u4ee5\u4e0a\u304c\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u578b\u3068\u306a\u308a\u3001\u30af\u30e9\u30a6\u30c9\u30ab\u30f3\u30d1\u30cb\u30fc\u3078\u3068\u5b8c\u5168\u306b\u79fb\u884c\u3057\u307e\u3057\u305f\u3002","no_index":false,"no_follow":false,"meta_twitter_image":345020,"meta_twitter_title":"\u30b8\u30a7\u30cd\u30b7\u30b9\u30012022\u5e74\u4f1a\u8a08\u5e74\u5ea6\u3067\u5805\u8abf\u306a\u696d\u7e3e\u3092\u767a\u8868","meta_twitter_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u672c\u65e5\u30012022\u5e74\u4f1a\u8a08\u5e74\u5ea6\uff082021\u5e742\u67081\u65e5\u304b\u30892022\u5e741\u670831\u65e5\u307e\u3067\uff09\u306e\u696d\u7e3e\u3092\u767a\u8868\u3044\u305f\u3057\u307e\u3059\u3002\u58f2\u4e0a\u9ad8\u306f19\u5104\u7c73\u30c9\u30eb\u3092\u8d85\u3048\u3001\u30af\u30e9\u30a6\u30c9\u53ca\u3073\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u306e\u58f2\u4e0a\u9ad8\u306f\u524d\u5e74\u6bd460\uff05\u5897\u3068\u306a\u308b8\u51042500\u4e07\u7c73\u30c9\u30eb\u3092\u9054\u6210\u3057\u3001\u65b0\u898f\u5951\u7d04\u306e90%\u4ee5\u4e0a\u304c\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u578b\u3068\u306a\u308a\u3001\u30af\u30e9\u30a6\u30c9\u30ab\u30f3\u30d1\u30cb\u30fc\u3078\u3068\u5b8c\u5168\u306b\u79fb\u884c\u3057\u307e\u3057\u305f\u3002","meta_facebook_image":345020,"meta_facebook_title":"\u30b8\u30a7\u30cd\u30b7\u30b9\u30012022\u5e74\u4f1a\u8a08\u5e74\u5ea6\u3067\u5805\u8abf\u306a\u696d\u7e3e\u3092\u767a\u8868","meta_facebook_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u672c\u65e5\u30012022\u5e74\u4f1a\u8a08\u5e74\u5ea6\uff082021\u5e742\u67081\u65e5\u304b\u30892022\u5e741\u670831\u65e5\u307e\u3067\uff09\u306e\u696d\u7e3e\u3092\u767a\u8868\u3044\u305f\u3057\u307e\u3059\u3002\u58f2\u4e0a\u9ad8\u306f19\u5104\u7c73\u30c9\u30eb\u3092\u8d85\u3048\u3001\u30af\u30e9\u30a6\u30c9\u53ca\u3073\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u306e\u58f2\u4e0a\u9ad8\u306f\u524d\u5e74\u6bd460\uff05\u5897\u3068\u306a\u308b8\u51042500\u4e07\u7c73\u30c9\u30eb\u3092\u9054\u6210\u3057\u3001\u65b0\u898f\u5951\u7d04\u306e90%\u4ee5\u4e0a\u304c\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u578b\u3068\u306a\u308a\u3001\u30af\u30e9\u30a6\u30c9\u30ab\u30f3\u30d1\u30cb\u30fc\u3078\u3068\u5b8c\u5168\u306b\u79fb\u884c\u3057\u307e\u3057\u305f\u3002"},"news_date":"2022-04-04","_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/427224","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/344"}],"version-history":[{"count":2,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/427224\/revisions"}],"predecessor-version":[{"id":427228,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/427224\/revisions\/427228"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=427224"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}